======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 09:40:59 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d3f27cf6167b316b41b3be40695","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Matthew","last_name":"Chow","full_name":"Matthew Chow","contact_id":"28743","email":"matthew.chow@sfcsc.ca","orgname":"South Frontenac Community Services Corp.","member_type":"AST","bloc_notes_ac":"oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-23T09:36:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d3f27cf6167b316b41b3be40695","X-RetellAI-SipTraceId":"call_d3f27cf6167b316b41b3be40695","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774273033868,"end_timestamp":1774273248357,"duration_ms":214489,"transcript":"User: Hello, and thank you for calling Southern Frontenac Community Services. If you know the extension of the person that you are trying to reach, you may enter at any time. Otherwise, please listen carefully to the following options. To reach a program or service area, press one. To search for a person by name, press nine. To leave a message, press zero, and you will be directed to the appropriate staff member who'll get back to you as soon as possible. Thank you for calling, and have a nice day. \nUser: Hello, and thank you for calling Southern Front Knot Community Services. If you know the extension of the person that you are trying to reach, you may enter it anytime. Otherwise, please listen carefully to the following options. To reach a program or service area, press one. To search for a person by name, press nine. To leave a message, press zero, and you will be directed to the appropriate staff member who'll get back to you as soon as possible. Thank you for calling, and have a nice day. \nUser: day. \nUser: Enter the first few letters of the party first name on the telephone keypad. For the letter q, use the seven key. For the letter z, use the nine key. To exit, press the star key. \nUser: Four. Tanya Edgar, press one. Four Maury Lynn Troyer. Press two. Four Melanie Picard. Press three for Natalie Shannon. Press four. For additional names, press nine. To enter a new name, press zero. To exit, press the star key. \nUser: Enter the first few letters of the party first name on the telephone keypad. For the letter q, use the seven key. For the letter z, use the nine key. To exit, press the star key. \nUser: Four. Tanya Edgar, press one. Four. Morilyn Troyer. Press two. For Melanie Pickard. Press three for Natalie Shannon. Press four For additional names, press nine. To enter a new name, press zero. To exit, press the star key. \nUser: Enter the first few letters of the party's first name on the telephone keypad. For the letter q, use the seven key. For the letter z, use the nine key. To exit, press the star key. \nUser: Enter the first few letters of the party's first name on the telephone keypad. For the letter q, use the seven key. For the letter z, use the nine key. To exit, press the star key. \nUser: Please enter the mailbox number for which the message is intended. \nUser: Please enter the mailbox Sorry. That is not a valid entry. Please try again. Please enter the mailbox number for which the message is intended. \nUser: Please \nUser: enter the mailbox number Sorry. That is not a valid entry. Please try again. Please enter the mailbox number for which the message is intended. \nAgent: Thank you for your time. \nUser: Please enter the mailbox number for which the message is intended. \nAgent: Thank you for your time. Goodbye.\nUser: Goodbye. \n","transcript_object":[{"role":"user","content":"Hello, and thank you for calling Southern Frontenac Community Services. 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FIELD 342 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:56-06:00","email":"matthew.chow@sfcsc.ca","phone":"6133766477","firstName":"Matthew","lastName":"Chow","orgid":"16884","orgname":"South Frontenac Community Services Corp.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"bebd8db7a36e1172074922de725d194a","socialdata_lastcheck":null,"email_local":"","email_domain":"sfcsc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T08:41:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:56","updated_utc_timestamp":"2026-03-23 08:41:03","created_timestamp":"2025-02-12 09:31:56","updated_timestamp":"2026-03-23 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:56-06:00","email":"matthew.chow@sfcsc.ca","phone":"6133766477","firstName":"Matthew","lastName":"Chow","orgid":"16884","orgname":"South Frontenac Community Services Corp.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"bebd8db7a36e1172074922de725d194a","socialdata_lastcheck":null,"email_local":"","email_domain":"sfcsc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T08:41:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:56","updated_utc_timestamp":"2026-03-23 08:41:03","created_timestamp":"2025-02-12 09:31:56","updated_timestamp":"2026-03-23 08:41:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28743\/automationEntryCounts"},"id":"28743","organization":"16884"}],"fieldValue":{"contact":"28743","field":"345","value":"ended","cdate":"2026-03-04T14:26:29-06:00","udate":"2026-03-23T08:41:04-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033597\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033597\/field"},"owner":"28743","id":"1033597"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 10:07:24 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_60fb252587057b277a27e189708","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Yu-Hsuan","last_name":"Liao","full_name":"Yu-Hsuan Liao","contact_id":"29231","email":"baba8235@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-23T10:06:48-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60fb252587057b277a27e189708","X-RetellAI-SipTraceId":"call_60fb252587057b277a27e189708","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774274829304,"end_timestamp":1774274831555,"duration_ms":2251,"transcript":"User: Your call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.108,"end":0.42799998},{"word":"call ","start":0.42799998,"end":0.668},{"word":"has ","start":0.668,"end":0.908},{"word":"been ","start":0.908,"end":1.068},{"word":"forwarded ","start":1.068,"end":1.3880000000000001},{"word":"to ","start":1.3880000000000001,"end":1.6279999},{"word":"voice ","start":1.6279999,"end":1.8679999},{"word":"mail. ","start":1.8679999,"end":2.028}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voice mail. ","words":[{"word":"Your ","start":0.108,"end":0.42799998},{"word":"call ","start":0.42799998,"end":0.668},{"word":"has ","start":0.668,"end":0.908},{"word":"been ","start":0.908,"end":1.068},{"word":"forwarded ","start":1.068,"end":1.3880000000000001},{"word":"to ","start":1.3880000000000001,"end":1.6279999},{"word":"voice ","start":1.6279999,"end":1.8679999},{"word":"mail. ","start":1.8679999,"end":2.028}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b38c360905a422e9c32ea16b06f4f96648101461d3762998f35d9679820a1894/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b38c360905a422e9c32ea16b06f4f96648101461d3762998f35d9679820a1894/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b38c360905a422e9c32ea16b06f4f96648101461d3762998f35d9679820a1894/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":563,"p90":563,"p95":563,"p99":563,"min":563,"max":563,"num":1,"values":[563]},"tts":{"p50":692,"p90":692,"p95":692,"p99":692,"min":692,"max":692,"num":1,"values":[692]},"knowledge_base":{"p50":89,"p90":89,"p95":89,"p99":89,"min":89,"max":89,"num":1,"values":[89]},"asr":{"p50":25,"p90":35,"p95":37.5,"p99":39.5,"min":0,"max":40,"num":6,"values":[30,10,0,40,20,30]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail. No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-23 10:07","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no official opening or survey questions asked, no valid outcome assigned, no closing spoken.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"100% . No branching errors as no interaction occurred.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases not present due to no conversation.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, resulting in no interaction. Therefore, the Call Flow Completion Rate is 0% because no official opening, survey questions, or closing were delivered. Official Opening Gate Accuracy is 0% as no opening was spoken after identity confirmation. Survey Order Integrity Score is 0% due to no questions asked. Skip Logic Accuracy is 100% since no branching occurred. Verbatim Survey Compliance is 0% as no survey was conducted. Mandatory Phrase Detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7180],"average":7180,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16473026983","direction":"outbound"},"event_timestamp":1774274844654} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 29231 CALL ID: call_60fb252587057b277a27e189708 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:07:25","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:07:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 09:05:57","best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/automationEntryCounts"},"id":"29231","organization":null}],"fieldValue":{"contact":"29231","field":"310","value":"The call was not answered and went directly to voicemail. No conversation took place.","cdate":"2026-03-03T10:56:18-06:00","udate":"2026-03-23T09:07:25-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014413\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014413\/field"},"owner":"29231","id":"1014413"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 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09:05:57","best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/automationEntryCounts"},"id":"29231","organization":null}],"fieldValue":{"contact":"29231","field":"311","value":"Call 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:07:25","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:07:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:07:25","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:07:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:07:25-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:07:25","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:07:25","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 10:08:03 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cdd7855ca52bd90ea079b9fd452","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Charlene","last_name":"Burnett","full_name":"Charlene Burnett","contact_id":"30075","email":"payroll@fraserdirect.ca","orgname":"Fraser Direct Logistics","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct Logistics","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"7a4b400c05f6c886029a57b447ee4492","socialdata_lastcheck":null,"email_local":"","email_domain":"fraserdirect.ca","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:08:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:03","updated_utc_timestamp":"2026-03-23 09:08:04","created_timestamp":"2025-02-12 09:33:03","updated_timestamp":"2026-03-23 09:08:04","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/automationEntryCounts"},"id":"30075","organization":"16863"}],"fieldValue":{"contact":"30075","field":"345","value":"ended","cdate":"2026-03-04T15:01:14-06:00","udate":"2026-03-23T09:08:07-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033868\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033868\/field"},"owner":"30075","id":"1033868"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 10:17:17 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_711020e5d1e014a05183bbd696f","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Yu-Hsuan","last_name":"Liao","full_name":"Yu-Hsuan Liao","contact_id":"29231","email":"baba8235@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-23T10:06:48-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_711020e5d1e014a05183bbd696f","X-RetellAI-SipTraceId":"call_711020e5d1e014a05183bbd696f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774275428145,"end_timestamp":1774275430403,"duration_ms":2258,"transcript":"User: Call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.2,"end":0.6000000000000001},{"word":"has ","start":0.6000000000000001,"end":0.83999995},{"word":"been ","start":0.83999995,"end":1},{"word":"forwarded ","start":1,"end":1.32},{"word":"to ","start":1.32,"end":1.56},{"word":"voicemail. ","start":1.56,"end":1.8799999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voicemail. ","words":[{"word":"Call ","start":0.2,"end":0.6000000000000001},{"word":"has ","start":0.6000000000000001,"end":0.83999995},{"word":"been ","start":0.83999995,"end":1},{"word":"forwarded ","start":1,"end":1.32},{"word":"to ","start":1.32,"end":1.56},{"word":"voicemail. ","start":1.56,"end":1.8799999}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/06b88c1555764f3a6ddaa8f7d9838392d94a1dfdc3517227c1895587c1113bb3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/06b88c1555764f3a6ddaa8f7d9838392d94a1dfdc3517227c1895587c1113bb3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/06b88c1555764f3a6ddaa8f7d9838392d94a1dfdc3517227c1895587c1113bb3/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":470,"p90":470,"p95":470,"p99":470,"min":470,"max":470,"num":1,"values":[470]},"tts":{"p50":486,"p90":486,"p95":486,"p99":486,"min":486,"max":486,"num":1,"values":[486]},"knowledge_base":{"p50":110,"p90":110,"p95":110,"p99":110,"min":110,"max":110,"num":1,"values":[110]},"asr":{"p50":20,"p90":20,"p95":20,"p99":20,"min":10,"max":20,"num":5,"values":[20,20,20,20,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, no official opening or closing spoken.","Official Opening Gate Accuracy":"0% . No official opening spoken as call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases not present due to no conversation.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no official opening, survey questions, or closing phrases were spoken. This results in zero scores for call flow completion, official opening accuracy, survey order integrity, skip logic accuracy, and verbatim survey compliance. Mandatory phrases were not detected due to lack of conversation.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7180],"average":7180,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16473026983","direction":"outbound"},"event_timestamp":1774275437266} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 29231 CALL ID: call_711020e5d1e014a05183bbd696f EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:17:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:17:18","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:17:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 09:05:57","best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/automationEntryCounts"},"id":"29231","organization":null}],"fieldValue":{"contact":"29231","field":"310","value":"The call was not answered and went directly to voicemail without any conversation.","cdate":"2026-03-03T10:56:18-06:00","udate":"2026-03-23T09:17:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014413\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014413\/field"},"owner":"29231","id":"1014413"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:17:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:17:18","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:17:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 09:05:57","best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/automationEntryCounts"},"id":"29231","organization":null}],"fieldValue":{"contact":"29231","field":"311","value":"Call reached voicemail","cdate":"2026-03-03T10:56:18-06:00","udate":"2026-03-23T09:17:18-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014414\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1014414\/field"},"owner":"29231","id":"1014414"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:17:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:17:18","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:17:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 09:05:57","best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29231\/automationEntryCounts"},"id":"29231","organization":null}],"fieldValue":{"contact":"29231","field":"33","value":"may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:17:18-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-23 09:17:18","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-23 09:17:18","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 10:17:21 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_94b59222faf58954821cd9f6dc4","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Charlene","last_name":"Burnett","full_name":"Charlene Burnett","contact_id":"30075","email":"payroll@fraserdirect.ca","orgname":"Fraser Direct Logistics","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-23T10:06:48-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_94b59222faf58954821cd9f6dc4","X-RetellAI-SipTraceId":"call_94b59222faf58954821cd9f6dc4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774275428390,"end_timestamp":1774275434543,"duration_ms":6153,"transcript":"Agent: Hello, may I please \nUser: Thanks \nAgent: speak with \nUser: for calling. Sorry. I can't take your call right now. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.500708251953125,"end":1.7905634765625},{"word":"may ","start":1.7905634765625,"end":2.08041845703125},{"word":"I ","start":2.08041845703125,"end":2.3702734375},{"word":"please ","start":2.3702734375,"end":2.660128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks ","words":[{"word":"Thanks ","start":2.9119999,"end":3.2319998}]},{"role":"agent","content":"speak with ","words":[{"word":"speak ","start":2.660128662109375,"end":2.949983642578125},{"word":"with ","start":2.949983642578125,"end":3.2398388671875}],"metadata":{"response_id":0}},{"role":"user","content":"for calling. Sorry. I can't take your call right now. ","words":[{"word":"for ","start":3.2319998,"end":3.392},{"word":"calling. ","start":3.392,"end":3.7119998},{"word":"Sorry. 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","start":5.722,"end":5.882}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.500708251953125,"end":1.7905634765625},{"word":"may ","start":1.7905634765625,"end":2.08041845703125},{"word":"I ","start":2.08041845703125,"end":2.3702734375},{"word":"please ","start":2.3702734375,"end":2.660128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks ","words":[{"word":"Thanks ","start":2.9119999,"end":3.2319998}]},{"role":"agent","content":"speak with ","words":[{"word":"speak ","start":2.660128662109375,"end":2.949983642578125},{"word":"with ","start":2.949983642578125,"end":3.2398388671875}],"metadata":{"response_id":0}},{"role":"user","content":"for calling. Sorry. I can't take your call right now. ","words":[{"word":"for ","start":3.2319998,"end":3.392},{"word":"calling. ","start":3.392,"end":3.7119998},{"word":"Sorry. ","start":4.202,"end":4.7620000000000005},{"word":"I ","start":4.7620000000000005,"end":4.842},{"word":"can't ","start":4.842,"end":5.0020003},{"word":"take ","start":5.0020003,"end":5.242},{"word":"your ","start":5.242,"end":5.322},{"word":"call ","start":5.322,"end":5.562},{"word":"right ","start":5.562,"end":5.722},{"word":"now. ","start":5.722,"end":5.882}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/276f40da29cdb0964836753165b1532c99519e95ad1234145f02548aa5ac538e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/276f40da29cdb0964836753165b1532c99519e95ad1234145f02548aa5ac538e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/276f40da29cdb0964836753165b1532c99519e95ad1234145f02548aa5ac538e/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":626,"p90":626,"p95":626,"p99":626,"min":626,"max":626,"num":1,"values":[626]},"tts":{"p50":805,"p90":805,"p95":805,"p99":805,"min":805,"max":805,"num":1,"values":[805]},"knowledge_base":{"p50":70,"p90":70.8,"p95":70.9,"p99":70.98,"min":69,"max":71,"num":2,"values":[69,71]},"asr":{"p50":40.0001000000002,"p90":60.000179999999816,"p95":60.000239999999756,"p99":60.000287999999706,"min":10,"max":60.0002999999997,"num":9,"values":[20,20,10,60,40.0001000000002,60.00014999999985,40,60.00000000000091,60.0002999999997]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.6416667},{"product":"short_call_surcharge","cost":0.5},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.175},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.7875},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0583333}],"total_duration_seconds":7,"total_duration_unit_price":0.4803571,"combined_cost":3.3625},"call_analysis":{"call_summary":"The call was not answered by the intended contact and went to voicemail. The agent was unable to speak with the user or complete any tasks.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or official opening, no questions asked, no closing.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by the contact.","Survey Order Integrity Score":"0% . No survey questions were asked due to no contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not spoken as call was not answered.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without any conversation. Therefore, the call flow completion rate is 0% due to no official opening, no questions asked, and no closing. Official opening gate accuracy is 0% because the opening was never spoken. Survey order integrity is 0% as no survey questions were asked. Skip logic accuracy is 0% due to no branching. Verbatim survey compliance is 0% as no survey was conducted. Mandatory phrase detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7173],"average":7173,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19053304267","direction":"outbound"},"event_timestamp":1774275442037} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 30075 CALL ID: call_94b59222faf58954821cd9f6dc4 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct Logistics","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"7a4b400c05f6c886029a57b447ee4492","socialdata_lastcheck":null,"email_local":"","email_domain":"fraserdirect.ca","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:17:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:03","updated_utc_timestamp":"2026-03-23 09:17:22","created_timestamp":"2025-02-12 09:33:03","updated_timestamp":"2026-03-23 09:17:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/automationEntryCounts"},"id":"30075","organization":"16863"}],"fieldValue":{"contact":"30075","field":"310","value":"The call was not answered by the intended contact and went to voicemail. The agent was unable to speak with the user or complete any tasks.","cdate":"2026-03-04T15:01:10-06:00","udate":"2026-03-23T09:17:22-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033857\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033857\/field"},"owner":"30075","id":"1033857"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct 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09:17:22","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/automationEntryCounts"},"id":"30075","organization":"16863"}],"fieldValue":{"contact":"30075","field":"311","value":"Voicemail reached, no contact","cdate":"2026-03-04T15:01:10-06:00","udate":"2026-03-23T09:17:22-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033858\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1033858\/field"},"owner":"30075","id":"1033858"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct Logistics","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"7a4b400c05f6c886029a57b447ee4492","socialdata_lastcheck":null,"email_local":"","email_domain":"fraserdirect.ca","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:17:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct Logistics","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"7a4b400c05f6c886029a57b447ee4492","socialdata_lastcheck":null,"email_local":"","email_domain":"fraserdirect.ca","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T09:17:23-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:03","updated_utc_timestamp":"2026-03-23 09:17:23","created_timestamp":"2025-02-12 09:33:03","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 11:02:49 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0f609fc46941f8642bc3e89cf5d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jeanne","last_name":"Dajao","full_name":"Jeanne Dajao","contact_id":"16771","email":"jdajao@manawa.net","orgname":"Manawa","member_type":"AST","bloc_notes_ac":"13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 20 contact not available, asked to call back later.","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-23T11:01:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0f609fc46941f8642bc3e89cf5d","X-RetellAI-SipTraceId":"call_0f609fc46941f8642bc3e89cf5d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774278158273,"end_timestamp":1774278161937,"duration_ms":3664,"transcript":"Agent: Hello, \nUser: Sorry. 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There is no one available to take your call. ","words":[{"word":"Sorry. ","start":0.994,"end":1.794},{"word":"There ","start":1.794,"end":2.034},{"word":"is ","start":2.034,"end":2.114},{"word":"no ","start":2.114,"end":2.274},{"word":"one ","start":2.274,"end":2.4339999},{"word":"available ","start":2.4339999,"end":2.754},{"word":"to ","start":2.754,"end":2.9139999},{"word":"take ","start":2.9139999,"end":3.074},{"word":"your ","start":3.074,"end":3.2339998},{"word":"call. ","start":3.2339998,"end":3.3139999999999996}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/8006f505a8d8ab2b89a53634e9d91086c847d5cdf52fc566d8fb07f42f610130/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/8006f505a8d8ab2b89a53634e9d91086c847d5cdf52fc566d8fb07f42f610130/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/8006f505a8d8ab2b89a53634e9d91086c847d5cdf52fc566d8fb07f42f610130/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":565,"p90":565,"p95":565,"p99":565,"min":565,"max":565,"num":1,"values":[565]},"tts":{"p50":802,"p90":802,"p95":802,"p99":802,"min":802,"max":802,"num":1,"values":[802]},"knowledge_base":{"p50":166,"p90":166,"p95":166,"p99":166,"min":166,"max":166,"num":1,"values":[166]},"asr":{"p50":20,"p90":28.000000000000007,"p95":33.999999999999986,"p99":38.79999999999999,"min":10,"max":40,"num":7,"values":[20,10,10,40,20,20,10]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-23 11:02","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no human answer","Other-member-benefit":"","call_summary_title":"Voicemail reached, no answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or survey conducted, and no official opening or closing spoken.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"100% . No branching errors as no conversation took place.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"No . Required phrases were not detected due to no conversation.","Debug Analytical Variables":"The call was disconnected immediately after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. Therefore, Call Flow Completion Rate is 0%. Official Opening Gate Accuracy is 0% because no identity confirmation or official opening occurred. Survey Order Integrity Score is 0% as no questions were asked. Skip Logic Accuracy is 100% by default since no branching decisions were made. Verbatim Survey Compliance is 0% due to no survey. Mandatory Phrase Detection is No because required phrases were absent.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7169],"average":7169,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16478472783","direction":"outbound"},"event_timestamp":1774278170115} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 16771 CALL ID: call_0f609fc46941f8642bc3e89cf5d EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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call was not answered by a human and went to voicemail immediately.","cdate":"2026-03-03T15:05:50-06:00","udate":"2026-03-23T10:02:50-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1015368\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1015368\/field"},"owner":"16771","id":"1015368"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2024-10-18T15:11:25-05:00","email":"jdajao@manawa.net","phone":"6478472783","firstName":"Jeanne","lastName":"Dajao","orgid":"9071","orgname":"Manawa","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"13becae12d5c4bcc9f9aeafcdd1bd54b","socialdata_lastcheck":null,"email_local":"","email_domain":"manawa.net","sentcnt":"12","rating_tstamp":"2024-12-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T10:02:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-18 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 11:03:12 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_c159dfd012f0a082cf00bb86e62","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Nancy","last_name":"Tosh","full_name":"Nancy Tosh","contact_id":"29642","email":"tosh.nancy@gmail.com","orgname":"Evangel Pentecostal Church","member_type":"AST","bloc_notes_ac":"Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to 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May I help you? \nAgent: Hello, thank you for taking my call. May I please speak with Nancy?\nUser: Nancy works from home. The best way to reach her is by email. \nAgent: Thank you for letting me know. Do you happen to know when would be the best date and time to reach Nancy by phone?\nUser: The best way to reach her is by email. \nAgent: No worries, I'll call back later. Goodbye.\nAgent: Thank you for your time and have a good day. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.485708251953125,"end":1.7755634765625},{"word":"may ","start":1.7755634765625,"end":2.06541845703125}],"metadata":{"response_id":0}},{"role":"user","content":"Evangel Church. May I help you? ","words":[{"word":"Evangel ","start":1.421,"end":1.9009999},{"word":"Church. ","start":1.9009999,"end":2.301},{"word":"May ","start":2.301,"end":2.381},{"word":"I ","start":2.381,"end":2.541},{"word":"help ","start":2.541,"end":2.7009999},{"word":"you? 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May I please speak with Nancy?","words":[{"word":"Hello, ","start":4.798708251953125,"end":5.0885634765625},{"word":"thank ","start":5.0885634765625,"end":5.37841845703125},{"word":"you ","start":5.37841845703125,"end":5.6682734375},{"word":"for ","start":5.6682734375,"end":5.958128662109375},{"word":"taking ","start":5.958128662109375,"end":6.247983642578125},{"word":"my ","start":6.238728271484375,"end":6.528583251953125},{"word":"call.","start":6.238728271484375,"end":6.528583251953125},{"word":" May ","start":6.528583251953125,"end":6.8184384765625},{"word":"I ","start":6.8184384765625,"end":7.10829345703125},{"word":"please ","start":7.10829345703125,"end":7.3981484375},{"word":"speak ","start":7.3981484375,"end":7.688003662109375},{"word":"with ","start":7.57389501953125,"end":7.86375},{"word":"Nancy?","start":7.57389501953125,"end":7.86375}],"metadata":{"response_id":1}},{"role":"user","content":"Nancy works from home. The best way to reach her is by email. ","words":[{"word":"Nancy ","start":9.910999,"end":10.231},{"word":"works ","start":10.231,"end":10.631},{"word":"from ","start":10.631,"end":10.791},{"word":"home. ","start":10.791,"end":11.030999},{"word":"The ","start":11.030999,"end":11.190999},{"word":"best ","start":11.190999,"end":11.350999999999999},{"word":"way ","start":11.350999999999999,"end":11.511},{"word":"to ","start":11.511,"end":11.591},{"word":"reach ","start":11.591,"end":11.751},{"word":"her ","start":11.751,"end":11.8309995},{"word":"is ","start":11.8309995,"end":11.990999},{"word":"by ","start":11.990999,"end":12.071},{"word":"email. ","start":12.071,"end":12.311}]},{"role":"agent","content":"Thank you for letting me know. Do you happen to know when would be the best date and time to reach Nancy by phone?","words":[{"word":"Thank ","start":14.049708251953126,"end":14.3395634765625},{"word":"you ","start":14.3395634765625,"end":14.62941845703125},{"word":"for ","start":14.62941845703125,"end":14.9192734375},{"word":"letting ","start":14.9192734375,"end":15.209128662109375},{"word":"me ","start":15.09502001953125,"end":15.384875},{"word":"know.","start":15.09502001953125,"end":15.384875},{"word":" Do ","start":15.384875,"end":15.67472998046875},{"word":"you ","start":15.67472998046875,"end":15.964585205078125},{"word":"happen ","start":15.964585205078125,"end":16.254440185546876},{"word":"to ","start":16.254440185546876,"end":16.54429541015625},{"word":"know ","start":16.54429541015625,"end":16.834150390625},{"word":"when ","start":16.834150390625,"end":17.12400537109375},{"word":"would ","start":17.12400537109375,"end":17.413860595703124},{"word":"be ","start":17.413860595703124,"end":17.703715576171874},{"word":"the ","start":17.703715576171874,"end":17.993570556640623},{"word":"best ","start":17.993570556640623,"end":18.28342578125},{"word":"date ","start":18.28342578125,"end":18.57328076171875},{"word":"and ","start":18.57328076171875,"end":18.863135986328125},{"word":"time ","start":18.863135986328125,"end":19.152990966796875},{"word":"to ","start":18.9379365234375,"end":19.227791748046876},{"word":"reach ","start":18.9379365234375,"end":19.227791748046876},{"word":"Nancy ","start":18.9379365234375,"end":19.227791748046876},{"word":"by ","start":18.9379365234375,"end":19.227791748046876},{"word":"phone?","start":18.9379365234375,"end":19.227791748046876}],"metadata":{"response_id":2}},{"role":"user","content":"The best way to reach her is by email. ","words":[{"word":"The ","start":21.161,"end":21.401},{"word":"best ","start":21.401,"end":21.641},{"word":"way ","start":21.641,"end":21.881},{"word":"to ","start":21.881,"end":21.961},{"word":"reach ","start":21.961,"end":22.201},{"word":"her ","start":22.201,"end":22.281001},{"word":"is ","start":22.281001,"end":22.441001},{"word":"by ","start":22.441001,"end":22.601},{"word":"email. ","start":22.601,"end":23.001}]},{"role":"agent","content":"No worries, I'll call back later. Goodbye.","words":[{"word":"No ","start":24.917,"end":25.20685498046875},{"word":"worries, ","start":25.20685498046875,"end":25.496710205078124},{"word":"I'll ","start":25.496710205078124,"end":25.786565185546873},{"word":"call ","start":25.786565185546873,"end":26.07642041015625},{"word":"back ","start":26.07642041015625,"end":26.366275390625},{"word":"later.","start":26.298978271484376,"end":26.588833251953126},{"word":" Goodbye.","start":26.588833251953126,"end":26.8786884765625}],"metadata":{"response_id":3}},{"role":"agent","content":"Thank you for your time and have a good day. Goodbye.","words":[{"word":"Thank ","start":38.950708251953124,"end":39.2405634765625},{"word":"you ","start":39.2405634765625,"end":39.53041845703125},{"word":"for ","start":39.53041845703125,"end":39.8202734375},{"word":"your ","start":39.8202734375,"end":40.110128662109375},{"word":"time ","start":40.110128662109375,"end":40.39998364257813},{"word":"and ","start":40.39998364257813,"end":40.6898388671875},{"word":"have ","start":40.46039501953125,"end":40.75025},{"word":"a ","start":40.46039501953125,"end":40.75025},{"word":"good ","start":40.46039501953125,"end":40.75025},{"word":"day. 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May I please speak with Nancy?","words":[{"word":"Hello, ","start":4.798708251953125,"end":5.0885634765625},{"word":"thank ","start":5.0885634765625,"end":5.37841845703125},{"word":"you ","start":5.37841845703125,"end":5.6682734375},{"word":"for ","start":5.6682734375,"end":5.958128662109375},{"word":"taking ","start":5.958128662109375,"end":6.247983642578125},{"word":"my ","start":6.238728271484375,"end":6.528583251953125},{"word":"call.","start":6.238728271484375,"end":6.528583251953125},{"word":" May ","start":6.528583251953125,"end":6.8184384765625},{"word":"I ","start":6.8184384765625,"end":7.10829345703125},{"word":"please ","start":7.10829345703125,"end":7.3981484375},{"word":"speak ","start":7.3981484375,"end":7.688003662109375},{"word":"with ","start":7.57389501953125,"end":7.86375},{"word":"Nancy?","start":7.57389501953125,"end":7.86375}],"metadata":{"response_id":1}},{"role":"user","content":"Nancy works from home. The best way to reach her is by email. 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Do you happen to know when would be the best date and time to reach Nancy by phone?","words":[{"word":"Thank ","start":14.049708251953126,"end":14.3395634765625},{"word":"you ","start":14.3395634765625,"end":14.62941845703125},{"word":"for ","start":14.62941845703125,"end":14.9192734375},{"word":"letting ","start":14.9192734375,"end":15.209128662109375},{"word":"me ","start":15.09502001953125,"end":15.384875},{"word":"know.","start":15.09502001953125,"end":15.384875},{"word":" Do ","start":15.384875,"end":15.67472998046875},{"word":"you ","start":15.67472998046875,"end":15.964585205078125},{"word":"happen ","start":15.964585205078125,"end":16.254440185546876},{"word":"to ","start":16.254440185546876,"end":16.54429541015625},{"word":"know ","start":16.54429541015625,"end":16.834150390625},{"word":"when ","start":16.834150390625,"end":17.12400537109375},{"word":"would ","start":17.12400537109375,"end":17.413860595703124},{"word":"be ","start":17.413860595703124,"end":17.703715576171874},{"word":"the ","start":17.703715576171874,"end":17.993570556640623},{"word":"best ","start":17.993570556640623,"end":18.28342578125},{"word":"date ","start":18.28342578125,"end":18.57328076171875},{"word":"and ","start":18.57328076171875,"end":18.863135986328125},{"word":"time ","start":18.863135986328125,"end":19.152990966796875},{"word":"to ","start":18.9379365234375,"end":19.227791748046876},{"word":"reach ","start":18.9379365234375,"end":19.227791748046876},{"word":"Nancy ","start":18.9379365234375,"end":19.227791748046876},{"word":"by ","start":18.9379365234375,"end":19.227791748046876},{"word":"phone?","start":18.9379365234375,"end":19.227791748046876}],"metadata":{"response_id":2}},{"role":"user","content":"The best way to reach her is by email. 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FIELD 43 → HTTP 201 {"contacts":[{"cdate":"2025-02-12T09:32:37-06:00","email":"tosh.nancy@gmail.com","phone":"5149359656","firstName":"Nancy","lastName":"Tosh","orgid":"23385","orgname":"Evangel Pentecostal Church","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"e6c2e1956c6c1c1d0714eafb39c66eee","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"8","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T10:03:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:37","updated_utc_timestamp":"2026-03-23 10:03:15","created_timestamp":"2025-02-12 09:32:37","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 11:12:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_6b0cf98cc037e33d556db55b81d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Shannon","last_name":"Burnside","full_name":"Shannon Burnside","contact_id":"31128","email":"shannonburnside12@gmail.com","orgname":"Exceldor Foods Ltd","member_type":"AST","bloc_notes_ac":"June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended\n2026 Mar 20 call reached automated system, no human answered\n2026 Mar 23 call reached voicemail, no human contact","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-23T11:01:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_6b0cf98cc037e33d556db55b81d","X-RetellAI-SipTraceId":"call_6b0cf98cc037e33d556db55b81d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774278742412,"end_timestamp":1774278745051,"duration_ms":2639,"transcript":"User: Call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.6070000000000001,"end":0.927},{"word":"has ","start":0.927,"end":1.2469998999999998},{"word":"been ","start":1.2469998999999998,"end":1.407},{"word":"forwarded ","start":1.407,"end":1.7269999999999999},{"word":"to ","start":1.7269999999999999,"end":1.8869999},{"word":"voice ","start":1.8869999,"end":2.1270000000000002},{"word":"mail. ","start":2.1270000000000002,"end":2.2870000000000004}]}],"transcript_with_tool_calls":[{"role":"user","content":"Call has been forwarded to voice mail. ","words":[{"word":"Call ","start":0.6070000000000001,"end":0.927},{"word":"has ","start":0.927,"end":1.2469998999999998},{"word":"been ","start":1.2469998999999998,"end":1.407},{"word":"forwarded ","start":1.407,"end":1.7269999999999999},{"word":"to ","start":1.7269999999999999,"end":1.8869999},{"word":"voice ","start":1.8869999,"end":2.1270000000000002},{"word":"mail. ","start":2.1270000000000002,"end":2.2870000000000004}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d41d38ccaccb6b087918647709f120e15e4b90de07f5e4b99ffb416c7d13ec1e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d41d38ccaccb6b087918647709f120e15e4b90de07f5e4b99ffb416c7d13ec1e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d41d38ccaccb6b087918647709f120e15e4b90de07f5e4b99ffb416c7d13ec1e/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":496,"p90":496,"p95":496,"p99":496,"min":496,"max":496,"num":1,"values":[496]},"tts":{"p50":468,"p90":468,"p95":468,"p99":468,"min":468,"max":468,"num":1,"values":[468]},"knowledge_base":{"p50":140,"p90":140,"p95":140,"p99":140,"min":140,"max":140,"num":1,"values":[140]},"asr":{"p50":45,"p90":50,"p95":50,"p99":50,"min":20,"max":50,"num":6,"values":[20,40,50,50,50,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1041667,"combined_cost":3.3125},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or valid finish state achieved.","Official Opening Gate Accuracy":"0% . No opening spoken as call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked, no compliance possible.","Mandatory Phrase Detection":"No . No phrases detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went to voicemail, so no official opening, survey questions, or closing were delivered. This results in 0% scores for call flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, and verbatim survey compliance. 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call was not answered and went directly to voicemail.","cdate":"2026-03-04T15:25:56-06:00","udate":"2026-03-23T10:12:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034003\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034003\/field"},"owner":"31128","id":"1034003"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:15:22-05:00","email":"shannonburnside12@gmail.com","phone":"5193641770","firstName":"Shannon","lastName":"Burnside","orgid":"24355","orgname":"Exceldor Foods Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"85eca80092bfe3c7dd8543c8fdba9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T10:12:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:15:22","updated_utc_timestamp":"2026-03-23 10:12:34","created_timestamp":"2025-03-12 14:15:22","updated_timestamp":"2026-03-23 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reached voicemail","cdate":"2026-03-04T15:25:56-06:00","udate":"2026-03-23T10:12:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034004\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034004\/field"},"owner":"31128","id":"1034004"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:15:22-05:00","email":"shannonburnside12@gmail.com","phone":"5193641770","firstName":"Shannon","lastName":"Burnside","orgid":"24355","orgname":"Exceldor Foods Ltd","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"85eca80092bfe3c7dd8543c8fdba9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T10:12:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:15:22","updated_utc_timestamp":"2026-03-23 10:12:35","created_timestamp":"2025-03-12 14:15:22","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 11:57:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ddf34a17e2c16e0a677f65c5643","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Freshta","last_name":"Maher","full_name":"Freshta Maher","contact_id":"29510","email":"fmaher@servicetitan.com","orgname":"ServiceTitan Inc","member_type":"AST","bloc_notes_ac":"Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop","number_of_passed_courses":"0","extension":"","province":"CA","toronto_current_time":"2026-03-23T11:01:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ddf34a17e2c16e0a677f65c5643","X-RetellAI-SipTraceId":"call_ddf34a17e2c16e0a677f65c5643","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774278130782,"end_timestamp":1774281430377,"duration_ms":3299595,"transcript":"User: Thank \nAgent: Hello, may \nUser: you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully. To the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name director. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. A dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu option because they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. 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Please enter the first three digits of the employee's first name. ","words":[{"word":"Welcome ","start":787.654,"end":788.054},{"word":"to ","start":788.054,"end":788.374},{"word":"the ","start":788.374,"end":788.534},{"word":"dial ","start":788.534,"end":788.774},{"word":"by ","start":788.774,"end":788.93403},{"word":"name ","start":788.93403,"end":789.174},{"word":"directory. ","start":789.174,"end":789.654},{"word":"Please ","start":790.09395,"end":790.41395},{"word":"enter ","start":790.41395,"end":790.65394},{"word":"the ","start":790.65394,"end":790.814},{"word":"first ","start":790.814,"end":791.05397},{"word":"three ","start":791.05397,"end":791.29396},{"word":"digits ","start":791.29396,"end":791.61397},{"word":"of ","start":791.61397,"end":791.85396},{"word":"the ","start":791.85396,"end":792.014},{"word":"employee's ","start":792.014,"end":792.494},{"word":"first ","start":792.494,"end":792.73396},{"word":"name. 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Please enter the first three digits of the employee's first name. ","words":[{"word":"Welcome ","start":853.12404,"end":853.44404},{"word":"to ","start":853.44404,"end":853.604},{"word":"the ","start":853.604,"end":853.764},{"word":"dial ","start":853.764,"end":854.00404},{"word":"by ","start":854.00404,"end":854.24403},{"word":"name ","start":854.24403,"end":854.404},{"word":"directory. ","start":854.404,"end":854.804},{"word":"Please ","start":855.184,"end":855.504},{"word":"enter ","start":855.504,"end":855.824},{"word":"the ","start":855.824,"end":855.984},{"word":"first ","start":855.984,"end":856.224},{"word":"three ","start":856.224,"end":856.464},{"word":"digits ","start":856.464,"end":856.784},{"word":"of ","start":856.784,"end":856.944},{"word":"the ","start":856.944,"end":857.104},{"word":"employee's ","start":857.104,"end":857.584},{"word":"first ","start":857.584,"end":857.824},{"word":"name. 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For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":1262.0940999999998,"end":1262.414},{"word":"you ","start":1262.414,"end":1262.4941},{"word":"for ","start":1262.4941,"end":1262.7341},{"word":"calling ","start":1262.7341,"end":1263.0539999999999},{"word":"ServiceTitan. 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Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":2117.354,"end":2117.674},{"word":"you ","start":2117.674,"end":2117.834},{"word":"for ","start":2117.834,"end":2117.9939999999997},{"word":"calling ","start":2117.9939999999997,"end":2118.314},{"word":"ServiceTitan. 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","start":2833.294,"end":2833.534}]},{"role":"user","content":"Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. A dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":2840.4442,"end":2840.7639999999997},{"word":"you ","start":2840.7639999999997,"end":2840.9240999999997},{"word":"for ","start":2840.9240999999997,"end":2841.084},{"word":"calling ","start":2841.084,"end":2841.4040999999997},{"word":"ServiceTitan. 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For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":2906.384,"end":2906.624},{"word":"you ","start":2906.624,"end":2906.784},{"word":"for ","start":2906.784,"end":2906.944},{"word":"calling ","start":2906.944,"end":2907.344},{"word":"ServiceTitan. ","start":2907.344,"end":2908.144},{"word":"Please ","start":2908.624,"end":2908.9442},{"word":"listen ","start":2908.9442,"end":2909.344},{"word":"carefully ","start":2909.344,"end":2909.824},{"word":"to ","start":2909.824,"end":2910.064},{"word":"the ","start":2910.064,"end":2910.144},{"word":"following ","start":2910.144,"end":2910.624},{"word":"menu ","start":2910.624,"end":2910.9442},{"word":"option ","start":2910.9442,"end":2911.584},{"word":"because ","start":2911.824,"end":2911.9040999999997},{"word":"they ","start":2911.9040999999997,"end":2912.144},{"word":"have ","start":2912.144,"end":2912.304},{"word":"changed. 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call was an outbound attempt to reach a contact at ServiceTitan using a dial-by-name directory system. The agent repeatedly navigated the automated menu, entering the first three letters of the employee's first name multiple times, but did not reach a human or complete any conversation. The call ended with the user hanging up after nearly 55 minutes without human interaction.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"05","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached automated system only, no human interaction","Other-member-benefit":"","call_summary_title":"No Human Reached - Automated System Only","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call did not reach a valid finish state as no conversation with a human occurred and no survey or task was completed.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call never reached a human or identity confirmation.","Survey Order Integrity Score":"0% . No survey questions were asked or followed as the call was stuck in an automated menu.","Skip Logic Accuracy":"0% . No logical branching occurred due to lack of human interaction or survey progression.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance with verbatim phrasing was possible.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call did not progress beyond the automated system.","Debug Analytical Variables":"The call was entirely handled by an automated dial-by-name directory system with repeated attempts to enter the employee's first name digits. No human was reached or answered, so no official opening, survey questions, or closing phrases were delivered. Consequently, all quality and compliance metrics score 0% due to lack of valid conversation or task completion. The final disposition code 05 indicates no answer from a human at this number.","IVR_detector":"Yes","call_sequence":"Not 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:30-06:00","email":"fmaher@servicetitan.com","phone":"8558990970","firstName":"Freshta","lastName":"Maher","orgid":"23628","orgname":"ServiceTitan Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"62886b629d0a11e3ea1b79c4cf642d62","socialdata_lastcheck":null,"email_local":"","email_domain":"servicetitan.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T10:57:27-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:30","updated_utc_timestamp":"2026-03-23 10:57:27","created_timestamp":"2025-02-12 09:32:30","updated_timestamp":"2026-03-23 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FIELD 340 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:30-06:00","email":"fmaher@servicetitan.com","phone":"8558990970","firstName":"Freshta","lastName":"Maher","orgid":"23628","orgname":"ServiceTitan Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"62886b629d0a11e3ea1b79c4cf642d62","socialdata_lastcheck":null,"email_local":"","email_domain":"servicetitan.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T10:57:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:30","updated_utc_timestamp":"2026-03-23 10:57:28","created_timestamp":"2025-02-12 09:32:30","updated_timestamp":"2026-03-23 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:30-06:00","email":"fmaher@servicetitan.com","phone":"8558990970","firstName":"Freshta","lastName":"Maher","orgid":"23628","orgname":"ServiceTitan Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"62886b629d0a11e3ea1b79c4cf642d62","socialdata_lastcheck":null,"email_local":"","email_domain":"servicetitan.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T10:57:28-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:30","updated_utc_timestamp":"2026-03-23 10:57:28","created_timestamp":"2025-02-12 09:32:30","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 13:03:07 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_0981f1ed14b63e6e5813fdf0a7c","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Savitree","last_name":"Roshan","full_name":"Savitree Roshan","contact_id":"42875","email":"roshansavitree@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-23T13:01:47-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0981f1ed14b63e6e5813fdf0a7c","X-RetellAI-SipTraceId":"call_0981f1ed14b63e6e5813fdf0a7c","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774285330748,"end_timestamp":1774285379265,"duration_ms":48517,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Savitree?\nUser: Thanks, Ellen. Please stay on the line. \nUser: line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still on the right line to speak with Savitree?\nUser: I'm sorry. This person is not available. If you would like to leave an additional message, \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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May I please speak with Savitree?","words":[{"word":"Of ","start":6.399708251953125,"end":6.6895634765625},{"word":"course.","start":6.6895634765625,"end":6.97941845703125},{"word":" My ","start":8.096708251953125,"end":8.3865634765625},{"word":"name ","start":8.3865634765625,"end":8.67641845703125},{"word":"is ","start":8.67641845703125,"end":8.9662734375},{"word":"Ellen, ","start":8.9662734375,"end":9.256128662109376},{"word":"and ","start":9.256128662109376,"end":9.545983642578125},{"word":"I’m ","start":9.545983642578125,"end":9.8358388671875},{"word":"calling ","start":9.8358388671875,"end":10.12569384765625},{"word":"on ","start":10.12569384765625,"end":10.415548828125},{"word":"behalf ","start":10.415548828125,"end":10.705404052734375},{"word":"of ","start":10.705404052734375,"end":10.995259033203125},{"word":"the ","start":10.995259033203125,"end":11.285114013671874},{"word":"National ","start":11.285114013671874,"end":11.57496923828125},{"word":"Payroll ","start":11.57496923828125,"end":11.86482421875},{"word":"Institute, ","start":11.86482421875,"end":12.154679443359376},{"word":"NPI.","start":12.11414501953125,"end":12.404},{"word":" May ","start":12.404,"end":12.69385498046875},{"word":"I ","start":12.69385498046875,"end":12.983710205078125},{"word":"please ","start":12.983710205078125,"end":13.273565185546875},{"word":"speak ","start":13.273565185546875,"end":13.56342041015625},{"word":"with ","start":13.56342041015625,"end":13.853275390625},{"word":"Savitree?","start":13.853275390625,"end":14.14313037109375}],"metadata":{"response_id":1}},{"role":"user","content":"Thanks, Ellen. Please stay on the line. ","words":[{"word":"Thanks, ","start":19.078001,"end":19.478001},{"word":"Ellen. ","start":19.478001,"end":20.038},{"word":"Please ","start":20.038,"end":20.438000000000002},{"word":"stay ","start":20.438000000000002,"end":20.678},{"word":"on ","start":20.678,"end":20.758},{"word":"the ","start":20.758,"end":20.918002},{"word":"line. ","start":20.918002,"end":20.998}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":20.998,"end":21.238001}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":23.681708251953125,"end":23.9715634765625},{"word":"you.","start":23.9715634765625,"end":24.26141845703125},{"word":" I’ll ","start":24.865708251953127,"end":25.1555634765625},{"word":"hold.","start":25.1555634765625,"end":25.44541845703125}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still on the right line to speak with Savitree?","words":[{"word":"Just ","start":37.46470825195313,"end":37.7545634765625},{"word":"checking ","start":37.7545634765625,"end":38.04441845703125},{"word":"in—am ","start":38.04441845703125,"end":38.3342734375},{"word":"I ","start":38.3342734375,"end":38.62412866210938},{"word":"still ","start":38.62412866210938,"end":38.913983642578124},{"word":"on ","start":38.913983642578124,"end":39.2038388671875},{"word":"the ","start":39.2038388671875,"end":39.49369384765625},{"word":"right ","start":39.49369384765625,"end":39.783548828125},{"word":"line ","start":39.783548828125,"end":40.073404052734375},{"word":"to ","start":40.073404052734375,"end":40.36325903320313},{"word":"speak ","start":40.36325903320313,"end":40.653114013671875},{"word":"with ","start":40.4140615234375,"end":40.70391674804687},{"word":"Savitree?","start":40.4140615234375,"end":40.70391674804687}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, ","words":[{"word":"I'm ","start":43.058,"end":43.538000000000004},{"word":"sorry. ","start":43.538000000000004,"end":43.938002},{"word":"This ","start":43.938002,"end":44.178},{"word":"person ","start":44.178,"end":44.418},{"word":"is ","start":44.418,"end":44.658},{"word":"not ","start":44.658,"end":44.898},{"word":"available. ","start":44.898,"end":45.618002000000004},{"word":"If ","start":45.778002,"end":46.018},{"word":"you ","start":46.018,"end":46.178},{"word":"would ","start":46.178,"end":46.338},{"word":"like ","start":46.338,"end":46.578},{"word":"to ","start":46.578,"end":46.658},{"word":"leave ","start":46.658,"end":46.898},{"word":"an ","start":46.898,"end":47.138003},{"word":"additional ","start":47.138003,"end":47.458002},{"word":"message, ","start":47.458002,"end":47.778002}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hi. 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My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T16:25:48-05:00","email":"roshansavitree@gmail.com","phone":"4163580161","firstName":"Savitree","lastName":"Roshan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"9a9a33d07dccd4e4de3252c7b8007154","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T12:03:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 16:25:48","updated_utc_timestamp":"2026-03-23 12:03:09","created_timestamp":"2025-08-15 16:25:48","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 13:03:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_fcd7a838c58633ea059f76d3d6d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rayhab","last_name":"Williamson","full_name":"Rayhab Williamson","contact_id":"31324","email":"rayhab19@hotmail.com","orgname":"TappCONNECT Inc.","member_type":"AST","bloc_notes_ac":"Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated 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Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience during this transition. Would you like a taxi? \nAgent: No thank you, I do not need a taxi. May I please speak with Rayhab Williamson?\nUser: Thank you. Is this an account booking? \nAgent: No, this is not an account booking. I’m calling to speak with Rayhab Williamson. Is Rayhab available, please?\nUser: I will now transfer you to an operator. \nAgent: Thank you very much.\nUser: Loyola Camp. \nAgent: Hello, am I speaking with Rayhab?\nUser: No. \nUser: I don't know who that is, unfortunately. \nAgent: No worries, I'll call back later. Goodbye.\nUser: Thank you. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Rayhab?","words":[{"word":"Hello, ","start":1.224708251953125,"end":1.5145634765625},{"word":"may ","start":1.5145634765625,"end":1.80441845703125},{"word":"I ","start":1.80441845703125,"end":2.0942734375},{"word":"please ","start":2.0942734375,"end":2.384128662109375},{"word":"speak ","start":2.384128662109375,"end":2.673983642578125},{"word":"with ","start":2.673983642578125,"end":2.9638388671875},{"word":"Rayhab?","start":2.9638388671875,"end":3.25369384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning, Amanda. Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience during this transition. Would you like a taxi? 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May I please speak with Rayhab Williamson?","words":[{"word":"No ","start":19.752,"end":20.04185498046875},{"word":"thank ","start":20.04185498046875,"end":20.331710205078124},{"word":"you, ","start":20.331710205078124,"end":20.621565185546874},{"word":"I ","start":20.621565185546874,"end":20.91142041015625},{"word":"do ","start":20.91142041015625,"end":21.201275390625},{"word":"not ","start":21.201275390625,"end":21.49113037109375},{"word":"need ","start":21.49113037109375,"end":21.780985595703125},{"word":"a ","start":21.69127001953125,"end":21.981125},{"word":"taxi.","start":21.69127001953125,"end":21.981125},{"word":" May ","start":21.981125,"end":22.27097998046875},{"word":"I ","start":22.27097998046875,"end":22.560835205078124},{"word":"please ","start":22.560835205078124,"end":22.850690185546874},{"word":"speak ","start":22.850690185546874,"end":23.14054541015625},{"word":"with ","start":23.14054541015625,"end":23.430400390625},{"word":"Rayhab ","start":23.430400390625,"end":23.72025537109375},{"word":"Williamson?","start":23.72025537109375,"end":24.010110595703125}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you. Is this an account booking? ","words":[{"word":"Thank ","start":31.276999999999997,"end":31.596999999999998},{"word":"you. ","start":31.596999999999998,"end":31.997},{"word":"Is ","start":31.997,"end":32.237},{"word":"this ","start":32.237,"end":32.397},{"word":"an ","start":32.397,"end":32.557},{"word":"account ","start":32.557,"end":32.797},{"word":"booking? ","start":32.797,"end":33.196999999999996}]},{"role":"agent","content":"No, this is not an account booking. I’m calling to speak with Rayhab Williamson. Is Rayhab available, please?","words":[{"word":"No, ","start":35.03370825195312,"end":35.3235634765625},{"word":"this ","start":35.3235634765625,"end":35.61341845703125},{"word":"is ","start":35.61341845703125,"end":35.9032734375},{"word":"not ","start":35.9032734375,"end":36.19312866210937},{"word":"an ","start":36.19312866210937,"end":36.48298364257813},{"word":"account ","start":36.48298364257813,"end":36.7728388671875},{"word":"booking.","start":36.7728388671875,"end":37.06269384765625},{"word":" I’m ","start":37.715625,"end":38.00547998046875},{"word":"calling ","start":38.00547998046875,"end":38.295335205078125},{"word":"to ","start":38.295335205078125,"end":38.58519018554688},{"word":"speak ","start":38.58519018554688,"end":38.87504541015625},{"word":"with ","start":38.87504541015625,"end":39.164900390625},{"word":"Rayhab ","start":39.164900390625,"end":39.45475537109375},{"word":"Williamson.","start":39.45475537109375,"end":39.74461059570312},{"word":" Is ","start":41.17541674804688,"end":41.465271728515624},{"word":"Rayhab ","start":41.465271728515624,"end":41.75512670898438},{"word":"available, ","start":41.75512670898438,"end":42.04498193359375},{"word":"please?","start":42.04498193359375,"end":42.3348369140625}],"metadata":{"response_id":3}},{"role":"user","content":"I will now transfer you to an operator. 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","words":[{"word":"Thank ","start":67.397,"end":67.71700000000001},{"word":"you. ","start":67.71700000000001,"end":67.79700000000001}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Rayhab?","words":[{"word":"Hello, ","start":1.224708251953125,"end":1.5145634765625},{"word":"may ","start":1.5145634765625,"end":1.80441845703125},{"word":"I ","start":1.80441845703125,"end":2.0942734375},{"word":"please ","start":2.0942734375,"end":2.384128662109375},{"word":"speak ","start":2.384128662109375,"end":2.673983642578125},{"word":"with ","start":2.673983642578125,"end":2.9638388671875},{"word":"Rayhab?","start":2.9638388671875,"end":3.25369384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning, Amanda. Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience during this transition. Would you like a taxi? ","words":[{"word":"Good ","start":3.937,"end":4.257},{"word":"morning, ","start":4.257,"end":4.8169997},{"word":"Amanda. ","start":4.8169997,"end":5.297},{"word":"Thank ","start":5.297,"end":5.457},{"word":"you ","start":5.457,"end":5.537},{"word":"for ","start":5.537,"end":5.777},{"word":"calling ","start":5.777,"end":6.0969999999999995},{"word":"Yellow ","start":6.0969999999999995,"end":6.417},{"word":"Cabin ","start":6.417,"end":6.9769996},{"word":"Barrel ","start":6.9769996,"end":7.297},{"word":"Taxi. ","start":7.297,"end":7.777},{"word":"This ","start":8.047,"end":8.367},{"word":"call ","start":8.367,"end":8.607000000000001},{"word":"may ","start":8.607000000000001,"end":8.767000000000001},{"word":"be ","start":8.767000000000001,"end":8.926999},{"word":"recorded. 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May I please speak with Rayhab Williamson?","words":[{"word":"No ","start":19.752,"end":20.04185498046875},{"word":"thank ","start":20.04185498046875,"end":20.331710205078124},{"word":"you, ","start":20.331710205078124,"end":20.621565185546874},{"word":"I ","start":20.621565185546874,"end":20.91142041015625},{"word":"do ","start":20.91142041015625,"end":21.201275390625},{"word":"not ","start":21.201275390625,"end":21.49113037109375},{"word":"need ","start":21.49113037109375,"end":21.780985595703125},{"word":"a ","start":21.69127001953125,"end":21.981125},{"word":"taxi.","start":21.69127001953125,"end":21.981125},{"word":" May ","start":21.981125,"end":22.27097998046875},{"word":"I ","start":22.27097998046875,"end":22.560835205078124},{"word":"please ","start":22.560835205078124,"end":22.850690185546874},{"word":"speak ","start":22.850690185546874,"end":23.14054541015625},{"word":"with ","start":23.14054541015625,"end":23.430400390625},{"word":"Rayhab ","start":23.430400390625,"end":23.72025537109375},{"word":"Williamson?","start":23.72025537109375,"end":24.010110595703125}],"metadata":{"response_id":1}},{"role":"user","content":"Thank you. Is this an account booking? ","words":[{"word":"Thank ","start":31.276999999999997,"end":31.596999999999998},{"word":"you. ","start":31.596999999999998,"end":31.997},{"word":"Is ","start":31.997,"end":32.237},{"word":"this ","start":32.237,"end":32.397},{"word":"an ","start":32.397,"end":32.557},{"word":"account ","start":32.557,"end":32.797},{"word":"booking? ","start":32.797,"end":33.196999999999996}]},{"role":"agent","content":"No, this is not an account booking. I’m calling to speak with Rayhab Williamson. Is Rayhab available, please?","words":[{"word":"No, ","start":35.03370825195312,"end":35.3235634765625},{"word":"this ","start":35.3235634765625,"end":35.61341845703125},{"word":"is ","start":35.61341845703125,"end":35.9032734375},{"word":"not ","start":35.9032734375,"end":36.19312866210937},{"word":"an ","start":36.19312866210937,"end":36.48298364257813},{"word":"account ","start":36.48298364257813,"end":36.7728388671875},{"word":"booking.","start":36.7728388671875,"end":37.06269384765625},{"word":" I’m ","start":37.715625,"end":38.00547998046875},{"word":"calling ","start":38.00547998046875,"end":38.295335205078125},{"word":"to ","start":38.295335205078125,"end":38.58519018554688},{"word":"speak ","start":38.58519018554688,"end":38.87504541015625},{"word":"with ","start":38.87504541015625,"end":39.164900390625},{"word":"Rayhab ","start":39.164900390625,"end":39.45475537109375},{"word":"Williamson.","start":39.45475537109375,"end":39.74461059570312},{"word":" Is ","start":41.17541674804688,"end":41.465271728515624},{"word":"Rayhab ","start":41.465271728515624,"end":41.75512670898438},{"word":"available, ","start":41.75512670898438,"end":42.04498193359375},{"word":"please?","start":42.04498193359375,"end":42.3348369140625}],"metadata":{"response_id":3}},{"role":"user","content":"I will now transfer you to an operator. 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to Yellow Cabin Barrel Taxi - Rayhab Not Available","cdate":"2026-03-04T15:33:32-06:00","udate":"2026-03-23T12:03:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034157\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034157\/field"},"owner":"31324","id":"1034157"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T12:03:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-23 12:03:34","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-23 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9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson\n2026 Mar 23 call to Yellow Cabin Barrel Taxi, asked for Rayhab Williamson, not available, call ended.","cdate":"2025-04-30T11:41:11-05:00","udate":"2026-03-23T12:03:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374661\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374661\/field"},"owner":"31324","id":"374661"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T12:03:34-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-23 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T12:03:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-23 12:03:35","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-23 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T12:03:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-23 12:03:35","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-23 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FIELD 324 → HTTP 201 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T12:03:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-23 12:03:36","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 13:13:09 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_f32abd2d3dd7b1f7ba29735619f","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Savitree","last_name":"Roshan","full_name":"Savitree Roshan","contact_id":"42875","email":"roshansavitree@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached 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Please stay on the line. ","words":[{"word":"Thanks. ","start":19.72,"end":20.44},{"word":"Please ","start":20.52,"end":20.920002},{"word":"stay ","start":20.920002,"end":21.160001},{"word":"on ","start":21.160001,"end":21.320001},{"word":"the ","start":21.320001,"end":21.400001},{"word":"line. ","start":21.400001,"end":21.480000999999998}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":21.480000999999998,"end":21.72}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":23.662708251953124,"end":23.9525634765625},{"word":"you.","start":23.9525634765625,"end":24.24241845703125},{"word":" I’ll ","start":24.761708251953124,"end":25.0515634765625},{"word":"hold.","start":25.0515634765625,"end":25.34141845703125}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still connected? 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Please stay on the line. ","words":[{"word":"Thanks. ","start":19.72,"end":20.44},{"word":"Please ","start":20.52,"end":20.920002},{"word":"stay ","start":20.920002,"end":21.160001},{"word":"on ","start":21.160001,"end":21.320001},{"word":"the ","start":21.320001,"end":21.400001},{"word":"line. ","start":21.400001,"end":21.480000999999998}]},{"role":"user","content":"line. ","words":[{"word":"line. ","start":21.480000999999998,"end":21.72}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":23.662708251953124,"end":23.9525634765625},{"word":"you.","start":23.9525634765625,"end":24.24241845703125},{"word":" I’ll ","start":24.761708251953124,"end":25.0515634765625},{"word":"hold.","start":25.0515634765625,"end":25.34141845703125}],"metadata":{"response_id":3}},{"role":"agent","content":"Just checking in—am I still connected? Is Savitree available to speak?","words":[{"word":"Just ","start":37.58570825195312,"end":37.8755634765625},{"word":"checking ","start":37.8755634765625,"end":38.16541845703125},{"word":"in—am ","start":38.16541845703125,"end":38.4552734375},{"word":"I ","start":38.4552734375,"end":38.74512866210937},{"word":"still ","start":38.74512866210937,"end":39.034983642578126},{"word":"connected?","start":39.034983642578126,"end":39.3248388671875},{"word":" Is ","start":39.629083251953126,"end":39.9189384765625},{"word":"Savitree ","start":39.9189384765625,"end":40.20879345703125},{"word":"available ","start":40.20879345703125,"end":40.4986484375},{"word":"to ","start":40.4986484375,"end":40.78850366210938},{"word":"speak?","start":40.78850366210938,"end":41.078358642578124}],"metadata":{"response_id":4}},{"role":"user","content":"I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-08-15T16:25:48-05:00","email":"roshansavitree@gmail.com","phone":"4163580161","firstName":"Savitree","lastName":"Roshan","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"9a9a33d07dccd4e4de3252c7b8007154","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T12:13:11-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-08-15 16:25:48","updated_utc_timestamp":"2026-03-23 12:13:11","created_timestamp":"2025-08-15 16:25:48","updated_timestamp":"2026-03-23 12:13:11","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/42875\/automationEntryCounts"},"id":"42875","organization":null}],"fieldValue":{"contact":"42875","field":"345","value":"ended","cdate":"2026-03-04T15:27:18-06:00","udate":"2026-03-23T12:13:13-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034046\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034046\/field"},"owner":"42875","id":"1034046"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 14:07:44 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_11c31cac6deb104f74b566f1432","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Syed","last_name":"Mehdi","full_name":"Syed Mehdi","contact_id":"44074","email":"sa_mehdi@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made","number_of_passed_courses":"4","extension":"","province":"ON","toronto_current_time":"2026-03-23T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_11c31cac6deb104f74b566f1432","X-RetellAI-SipTraceId":"call_11c31cac6deb104f74b566f1432","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774289252032,"end_timestamp":1774289256080,"duration_ms":4048,"transcript":"Agent: Hello, may I please \nUser: You have \nAgent: speak with \nUser: reached the voice mailbox. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.197708251953125,"end":1.4875634765625},{"word":"may ","start":1.4875634765625,"end":1.77741845703125},{"word":"I ","start":1.77741845703125,"end":2.0672734375},{"word":"please ","start":2.0672734375,"end":2.357128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"You have ","words":[{"word":"You ","start":2.405,"end":2.7249998},{"word":"have ","start":2.7249998,"end":2.8850001}]},{"role":"agent","content":"speak with ","words":[{"word":"speak ","start":2.357128662109375,"end":2.646983642578125},{"word":"with ","start":2.646983642578125,"end":2.9368388671875}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mailbox. ","words":[{"word":"reached ","start":2.8850001,"end":3.125},{"word":"the ","start":3.125,"end":3.2849999999999997},{"word":"voice ","start":3.2849999999999997,"end":3.445},{"word":"mailbox. ","start":3.445,"end":3.8449999999999998}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.197708251953125,"end":1.4875634765625},{"word":"may ","start":1.4875634765625,"end":1.77741845703125},{"word":"I ","start":1.77741845703125,"end":2.0672734375},{"word":"please ","start":2.0672734375,"end":2.357128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"You have ","words":[{"word":"You ","start":2.405,"end":2.7249998},{"word":"have ","start":2.7249998,"end":2.8850001}]},{"role":"agent","content":"speak with ","words":[{"word":"speak ","start":2.357128662109375,"end":2.646983642578125},{"word":"with ","start":2.646983642578125,"end":2.9368388671875}],"metadata":{"response_id":0}},{"role":"user","content":"reached the voice mailbox. ","words":[{"word":"reached ","start":2.8850001,"end":3.125},{"word":"the ","start":3.125,"end":3.2849999999999997},{"word":"voice ","start":3.2849999999999997,"end":3.445},{"word":"mailbox. ","start":3.445,"end":3.8449999999999998}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/640403a963c5d88c42ef12838490cb2b6afd9efa8c3df77a8257b8226494f923/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/640403a963c5d88c42ef12838490cb2b6afd9efa8c3df77a8257b8226494f923/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/640403a963c5d88c42ef12838490cb2b6afd9efa8c3df77a8257b8226494f923/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":560,"p90":560,"p95":560,"p99":560,"min":560,"max":560,"num":1,"values":[560]},"tts":{"p50":551,"p90":551,"p95":551,"p99":551,"min":551,"max":551,"num":1,"values":[551]},"knowledge_base":{"p50":67,"p90":67,"p95":67,"p99":67,"min":67,"max":67,"num":1,"values":[67]},"asr":{"p50":20,"p90":36,"p95":38,"p99":39.6,"min":10,"max":40,"num":5,"values":[10,20,10.000100000000202,30,40]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6775,"combined_cost":3.3875},"call_analysis":{"call_summary":"The call was made to the contact but reached voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-23 14:07","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it ended in voicemail without conversation.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as no human was reached and call ended in voicemail.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching logic was applicable as call ended in voicemail.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable and considered perfect by default.","Mandatory Phrase Detection":"No . Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended in voicemail without any conversation or valid finish state. Official Opening Gate Accuracy is 0% since the official opening was never delivered due to no human contact. Survey Order Integrity Score is 100% as no questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% because no branching logic was needed. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were present in the voicemail.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7166],"average":7166,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14169971747","direction":"outbound"},"event_timestamp":1774289264539} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 44074 CALL ID: call_11c31cac6deb104f74b566f1432 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T09:54:22-06:00","email":"sa_mehdi@hotmail.com","phone":"4169971747","firstName":"Syed","lastName":"Mehdi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"3798ab99569c7a2eda06bd3dd9b2f494","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 09:54:22","updated_utc_timestamp":"2026-03-23 13:07:45","created_timestamp":"2025-11-04 09:54:22","updated_timestamp":"2026-03-23 13:07:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/automationEntryCounts"},"id":"44074","organization":null}],"fieldValue":{"contact":"44074","field":"310","value":"The call was made to the contact but reached voicemail and no conversation took place.","cdate":"2026-03-10T13:07:43-05:00","udate":"2026-03-23T13:07:45-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035985\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035985\/field"},"owner":"44074","id":"1035985"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T09:54:22-06:00","email":"sa_mehdi@hotmail.com","phone":"4169971747","firstName":"Syed","lastName":"Mehdi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"3798ab99569c7a2eda06bd3dd9b2f494","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 09:54:22","updated_utc_timestamp":"2026-03-23 13:07:45","created_timestamp":"2025-11-04 09:54:22","updated_timestamp":"2026-03-23 13:07:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/automationEntryCounts"},"id":"44074","organization":null}],"fieldValue":{"contact":"44074","field":"311","value":"Call reached voicemail","cdate":"2026-03-10T13:07:43-05:00","udate":"2026-03-23T13:07:45-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035987\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035987\/field"},"owner":"44074","id":"1035987"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T09:54:22-06:00","email":"sa_mehdi@hotmail.com","phone":"4169971747","firstName":"Syed","lastName":"Mehdi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"3798ab99569c7a2eda06bd3dd9b2f494","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 09:54:22","updated_utc_timestamp":"2026-03-23 13:07:45","created_timestamp":"2025-11-04 09:54:22","updated_timestamp":"2026-03-23 13:07:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/automationEntryCounts"},"id":"44074","organization":null}],"fieldValue":{"contact":"44074","field":"33","value":"Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made","cdate":"2025-11-17T10:30:25-06:00","udate":"2026-03-23T13:07:45-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/833206\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/833206\/field"},"owner":"44074","id":"833206"}} FIELD 52 → HTTP 200 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T09:54:22-06:00","email":"sa_mehdi@hotmail.com","phone":"4169971747","firstName":"Syed","lastName":"Mehdi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"3798ab99569c7a2eda06bd3dd9b2f494","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 09:54:22","updated_utc_timestamp":"2026-03-23 13:07:45","created_timestamp":"2025-11-04 09:54:22","updated_timestamp":"2026-03-23 13:07:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/44074\/automationEntryCounts"},"id":"44074","organization":null}],"fieldValue":{"contact":"44074","field":"345","value":"ended","cdate":"2026-03-10T13:07:45-05:00","udate":"2026-03-23T13:07:47-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035994\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1035994\/field"},"owner":"44074","id":"1035994"}} ======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 14:07:50 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ae0cd69d31db0e3233b5d8faba6","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Alissa","last_name":"Comeau","full_name":"Alissa Comeau","contact_id":"34237","email":"acomeau@ceed.ca","orgname":"Centre for Entrepreneurship Education and Development (CEED)","member_type":"AST","bloc_notes_ac":"05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no human interaction","number_of_passed_courses":"0","extension":"","province":"NS","toronto_current_time":"2026-03-23T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ae0cd69d31db0e3233b5d8faba6","X-RetellAI-SipTraceId":"call_ae0cd69d31db0e3233b5d8faba6","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774289259359,"end_timestamp":1774289262755,"duration_ms":3396,"transcript":"Agent: Hello, may \nUser: Sorry. There's no one available to take your call. \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.264708251953125,"end":1.5545634765625},{"word":"may ","start":1.5545634765625,"end":1.84441845703125}],"metadata":{"response_id":0}},{"role":"user","content":"Sorry. There's no one available to take your call. ","words":[{"word":"Sorry. ","start":1.1380000000000001,"end":1.6980001},{"word":"There's ","start":1.6980001,"end":2.098},{"word":"no ","start":2.098,"end":2.178},{"word":"one ","start":2.178,"end":2.338},{"word":"available ","start":2.338,"end":2.6579999},{"word":"to ","start":2.6579999,"end":2.738},{"word":"take ","start":2.738,"end":2.898},{"word":"your ","start":2.898,"end":3.058},{"word":"call. ","start":3.058,"end":3.138}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.264708251953125,"end":1.5545634765625},{"word":"may ","start":1.5545634765625,"end":1.84441845703125}],"metadata":{"response_id":0}},{"role":"user","content":"Sorry. There's no one available to take your call. ","words":[{"word":"Sorry. ","start":1.1380000000000001,"end":1.6980001},{"word":"There's ","start":1.6980001,"end":2.098},{"word":"no ","start":2.098,"end":2.178},{"word":"one ","start":2.178,"end":2.338},{"word":"available ","start":2.338,"end":2.6579999},{"word":"to ","start":2.6579999,"end":2.738},{"word":"take ","start":2.738,"end":2.898},{"word":"your ","start":2.898,"end":3.058},{"word":"call. ","start":3.058,"end":3.138}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/78711417bfed358363f4c8f5f4acb4111e2dcec11ee8e568c776bcea6794167c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/78711417bfed358363f4c8f5f4acb4111e2dcec11ee8e568c776bcea6794167c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/78711417bfed358363f4c8f5f4acb4111e2dcec11ee8e568c776bcea6794167c/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":679,"p90":679,"p95":679,"p99":679,"min":679,"max":679,"num":1,"values":[679]},"tts":{"p50":505,"p90":505,"p95":505,"p99":505,"min":505,"max":505,"num":1,"values":[505]},"knowledge_base":{"p50":137,"p90":137,"p95":137,"p99":137,"min":137,"max":137,"num":1,"values":[137]},"asr":{"p50":20.000049999999874,"p90":30,"p95":30,"p99":30,"min":19.999999999999773,"max":30,"num":6,"values":[19.999999999999773,30,30,20.000099999999748,20,20]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call reached voicemail and no conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-23 14:07","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no human interaction","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it went to voicemail without conversation.","Official Opening Gate Accuracy":"100% . No official opening was spoken to a gatekeeper or before identity confirmation, as no human answered.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching logic was applied as no conversation occurred.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is not applicable but considered perfect by default.","Mandatory Phrase Detection":"No . Required phrases were not detected as no conversation took place.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any interaction. Official Opening Gate Accuracy is 100% because no official opening was spoken before identity confirmation or to a gatekeeper. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations occurred. Skip Logic Accuracy is 100% since no branching logic was needed. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were present.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7185],"average":7185,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19025363601","direction":"outbound"},"event_timestamp":1774289270614} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 34237 CALL ID: call_ae0cd69d31db0e3233b5d8faba6 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:50:56-05:00","email":"acomeau@ceed.ca","phone":"9025363601","firstName":"Alissa","lastName":"Comeau","orgid":"20902","orgname":"Centre for Entrepreneurship Education and Development (CEED)","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"60232103f43a50e47d73050216d196e8","socialdata_lastcheck":null,"email_local":"","email_domain":"ceed.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:06:45-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:50:56","updated_utc_timestamp":"2026-03-23 13:06:45","created_timestamp":"2025-04-16 12:50:56","updated_timestamp":"2026-03-23 13:06:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/automationEntryCounts"},"id":"34237","organization":"20902"}],"fieldValue":{"contact":"34237","field":"310","value":"The call reached voicemail and no conversation with a human took place.","cdate":"2026-02-26T13:16:59-06:00","udate":"2026-03-23T13:07:50-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012147\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012147\/field"},"owner":"34237","id":"1012147"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:50:56-05:00","email":"acomeau@ceed.ca","phone":"9025363601","firstName":"Alissa","lastName":"Comeau","orgid":"20902","orgname":"Centre for Entrepreneurship Education and Development 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13:06:45","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34237\/automationEntryCounts"},"id":"34237","organization":"20902"}],"fieldValue":{"contact":"34237","field":"311","value":"Voicemail reached, no contact","cdate":"2026-02-26T13:16:59-06:00","udate":"2026-03-23T13:07:51-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012148\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012148\/field"},"owner":"34237","id":"1012148"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:50:56-05:00","email":"acomeau@ceed.ca","phone":"9025363601","firstName":"Alissa","lastName":"Comeau","orgid":"20902","orgname":"Centre for Entrepreneurship Education and Development (CEED)","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"60232103f43a50e47d73050216d196e8","socialdata_lastcheck":null,"email_local":"","email_domain":"ceed.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:51-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:50:56","updated_utc_timestamp":"2026-03-23 13:07:51","created_timestamp":"2025-04-16 12:50:56","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 14:07:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e02aa2da0eb12f892f227551024","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Michelle","last_name":"Anderson","full_name":"Michelle Anderson","contact_id":"29037","email":"michellea@benningtonfinancial.ca","orgname":"Bennington Financial Corp.","member_type":"AST","bloc_notes_ac":"Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 14:07:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ec7b9114485b47fc6af2405a06b","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Ester","last_name":"Josse","full_name":"Ester Josse","contact_id":"30031","email":"esterj@blackcomb.tech","orgname":"Blackcomb Glass Ltd.","member_type":"AST","bloc_notes_ac":"Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered 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Mandatory phrase detection is negative because the call ended early without required phrases.","IVR_detector":"No","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165,7802,7268],"average":7411.666666666667,"num_requests":3},"tool_calls":[{"tool_call_id":"6d22b83a3c13bde4","name":"press_digit","type":"press_digit","start_time_sec":16.089,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+16049626261","direction":"outbound"},"event_timestamp":1774289275652} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 30031 CALL ID: call_ec7b9114485b47fc6af2405a06b EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:58-06:00","email":"esterj@blackcomb.tech","phone":"6049626261","firstName":"Ester","lastName":"Josse","orgid":"17050","orgname":"Blackcomb Glass Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"9a715b39e2df6d3ed9ec366bff67b2a5","socialdata_lastcheck":null,"email_local":"","email_domain":"blackcomb.tech","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:58","updated_utc_timestamp":"2026-03-23 13:07:56","created_timestamp":"2025-02-12 09:32:58","updated_timestamp":"2026-03-23 13:07:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-02-26 23:48:36","best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30031\/automationEntryCounts"},"id":"30031","organization":"17050"}],"fieldValue":{"contact":"30031","field":"310","value":"The call was an outbound attempt to reach Ester Josse at Blackcomb Glass and Facade Technology. 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:58-06:00","email":"esterj@blackcomb.tech","phone":"6049626261","firstName":"Ester","lastName":"Josse","orgid":"17050","orgname":"Blackcomb Glass Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"9a715b39e2df6d3ed9ec366bff67b2a5","socialdata_lastcheck":null,"email_local":"","email_domain":"blackcomb.tech","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:58","updated_utc_timestamp":"2026-03-23 13:07:57","created_timestamp":"2025-02-12 09:32:58","updated_timestamp":"2026-03-23 13:07:57","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-02-26 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:58-06:00","email":"esterj@blackcomb.tech","phone":"6049626261","firstName":"Ester","lastName":"Josse","orgid":"17050","orgname":"Blackcomb Glass Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"9a715b39e2df6d3ed9ec366bff67b2a5","socialdata_lastcheck":null,"email_local":"","email_domain":"blackcomb.tech","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:07:57-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:58","updated_utc_timestamp":"2026-03-23 13:07:57","created_timestamp":"2025-02-12 09:32:58","updated_timestamp":"2026-03-23 13:07:57","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-02-26 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cc2d6de9081c9a94780a2dd09f424e73","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T13:56:59-06:00","udate":"2026-03-23T13:08:12-05:00","edate":"2026-02-27T13:53:56-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:27","updated_utc_timestamp":"2026-03-23 13:08:12","created_timestamp":"2025-04-16 12:51:27","updated_timestamp":"2026-03-23 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cc2d6de9081c9a94780a2dd09f424e73","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T13:56:59-06:00","udate":"2026-03-23T13:08:12-05:00","edate":"2026-02-27T13:53:56-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:27","updated_utc_timestamp":"2026-03-23 13:08:12","created_timestamp":"2025-04-16 12:51:27","updated_timestamp":"2026-03-23 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You have reached the Pembina Trail School Division. If you know the four digit extension of the party you wish to reach, you can dial it anytime followed by the pound key. To register your child in one of our schools, please press zero to speak to the receptionist. \nUser: Please listen carefully as our menus have changed. Press one for international student program. Press two for transportation department. Press three for learning and information technologies department. Press four for facilities and operations department. Press five for human resources department. Press six for student services department. Press seven for superintendents department. Press eight for secretary treasurer's department. Press nine for program department, and press zero for the receptionist. \nUser: Let me transfer you to the operator. \nAgent: Thank you.\nUser: For calling the Benelux Credit School Division. How can I help you? \nAgent: Hello, may I please speak with Donna?\nUser: From which department? \nAgent: I’m calling on behalf of the National Payroll Institute, NPI. May I speak with Donna, please?\nUser: Give me one from payroll? \nAgent: Certainly. I’m looking to speak with Donna \nUser: Give me one second. I will transfer you with the Give me one sec. \nAgent: Thank you very much.\nAgent: Hello, just checking in—am I speaking with Donna?\nAgent: Hello, am I speaking with Donna?\nAgent: Hi, just checking—am I speaking with Donna?\nUser: The person you are trying to reach is currently unavailable. Please leave a message after the tone. \n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.615708251953125,"end":1.9055634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Welcome. You have reached the Pembina Trail School Division. 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May I speak with Donna, please?","words":[{"word":"I’m ","start":83.41670825195312,"end":83.7065634765625},{"word":"calling ","start":83.7065634765625,"end":83.99641845703125},{"word":"on ","start":83.99641845703125,"end":84.2862734375},{"word":"behalf ","start":84.2862734375,"end":84.57612866210937},{"word":"of ","start":84.57612866210937,"end":84.86598364257813},{"word":"the ","start":84.86598364257813,"end":85.1558388671875},{"word":"National ","start":85.1558388671875,"end":85.44569384765624},{"word":"Payroll ","start":85.44569384765624,"end":85.735548828125},{"word":"Institute, ","start":85.735548828125,"end":86.02540405273437},{"word":"NPI.","start":86.02540405273437,"end":86.31525903320312},{"word":" May ","start":87.10870825195312,"end":87.3985634765625},{"word":"I ","start":87.3985634765625,"end":87.68841845703125},{"word":"speak ","start":87.68841845703125,"end":87.9782734375},{"word":"with ","start":87.9782734375,"end":88.26812866210938},{"word":"Donna, ","start":88.26812866210938,"end":88.55798364257812},{"word":"please?","start":88.52552001953126,"end":88.815375}],"metadata":{"response_id":8}},{"role":"user","content":"Give me one from payroll? ","words":[{"word":"Give ","start":91.839,"end":92.15899999999999},{"word":"me ","start":92.15899999999999,"end":92.23899999999999},{"word":"one ","start":92.23899999999999,"end":92.398995},{"word":"from ","start":92.479,"end":92.71899499999999},{"word":"payroll? ","start":92.71899499999999,"end":93.119}]},{"role":"agent","content":"Certainly. I’m looking to speak with Donna ","words":[{"word":"Certainly.","start":95.40970825195312,"end":95.6995634765625},{"word":" I’m ","start":96.69170825195313,"end":96.9815634765625},{"word":"looking ","start":96.9815634765625,"end":97.27141845703125},{"word":"to ","start":97.27141845703125,"end":97.5612734375},{"word":"speak ","start":97.5612734375,"end":97.85112866210937},{"word":"with ","start":97.85112866210937,"end":98.14098364257812},{"word":"Donna ","start":98.14098364257812,"end":98.4308388671875}],"metadata":{"response_id":9}},{"role":"user","content":"Give me one second. I will transfer you with the Give me one sec. 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{"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:12-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:12","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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reached, no contact with Donna","cdate":"2026-02-25T15:24:25-06:00","udate":"2026-03-23T13:10:12-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012053\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012053\/field"},"owner":"28758","id":"1012053"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:13","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 16:02:55","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/automationEntryCounts"},"id":"28758","organization":null}],"fieldValue":{"contact":"28758","field":"33","value":"Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna","cdate":"2025-05-13T15:47:14-05:00","udate":"2026-03-23T13:10:13-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/481663\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/481663\/field"},"owner":"28758","id":"481663"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:13","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:13","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:13","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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FIELD 340 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:13","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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FIELD 342 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:13","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:10:13-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:10:13","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:10:13","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 14:17:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9ff719061e3226f9ea3ab504b27","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Donna","last_name":"Welz","full_name":"Donna Welz","contact_id":"28758","email":"dlwelz@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna","number_of_passed_courses":"0","extension":"","province":"","toronto_current_time":"2026-03-23T14:06:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_9ff719061e3226f9ea3ab504b27","X-RetellAI-SipTraceId":"call_9ff719061e3226f9ea3ab504b27","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774289834706,"end_timestamp":1774289838133,"duration_ms":3427,"transcript":"Agent: Hello, may I \nUser: You \nAgent: please speak \nUser: have 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No conversation or information exchange occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-23 14:17","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was disconnected immediately after reaching voicemail, no official opening or survey questions asked, no closing spoken, and no valid outcome assigned.","Official Opening Gate Accuracy":"0% . Official opening was not spoken as the call was not answered by a human and ended in voicemail.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching logic was needed as the call did not progress beyond voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance with verbatim survey questions.","Mandatory Phrase Detection":"0% . None of the required phrases were spoken due to call ending in voicemail.","Debug Analytical Variables":"The call was disconnected after reaching voicemail without any interaction, resulting in 0% for Call Flow Completion Rate, Official Opening Gate Accuracy, Verbatim Survey Compliance, and Mandatory Phrase Detection. Survey Order Integrity and Skip Logic Accuracy are 100% by default as no survey or branching occurred. No human was reached or answered the call.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7145],"average":7145,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12047994574","direction":"outbound"},"event_timestamp":1774289845661} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 28758 CALL ID: call_9ff719061e3226f9ea3ab504b27 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:17:26-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:17:26","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:17:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 16:02:55","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/automationEntryCounts"},"id":"28758","organization":null}],"fieldValue":{"contact":"28758","field":"310","value":"The call was very brief and disconnected after reaching voicemail. No conversation or information exchange occurred.","cdate":"2026-02-25T15:24:25-06:00","udate":"2026-03-23T13:17:26-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012052\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012052\/field"},"owner":"28758","id":"1012052"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:17:26-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:17:26","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:17:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 16:02:55","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/automationEntryCounts"},"id":"28758","organization":null}],"fieldValue":{"contact":"28758","field":"311","value":"Voicemail reached, no contact","cdate":"2026-02-25T15:24:25-06:00","udate":"2026-03-23T13:17:26-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012053\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012053\/field"},"owner":"28758","id":"1012053"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:17:26-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:17:26","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:17:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 16:02:55","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/28758\/automationEntryCounts"},"id":"28758","organization":null}],"fieldValue":{"contact":"28758","field":"33","value":"Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna\n2026 Mar 23 call reached voicemail, no contact made","cdate":"2025-05-13T15:47:14-05:00","udate":"2026-03-23T13:17:26-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/481663\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/481663\/field"},"owner":"28758","id":"481663"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:17:26-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:17:26-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:17:26","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:17:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:17:26-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:17:26","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:17:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:57-06:00","email":"dlwelz@hotmail.com","phone":"2044881757","firstName":"Donna","lastName":"Welz","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"3628679484","ua":"","hash":"678c848397363f972df210a20a9bdf65","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"7","rating_tstamp":"2025-07-04","gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-25T16:39:26-06:00","udate":"2026-03-23T13:17:26-05:00","edate":"2026-02-25T15:40:26-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:57","updated_utc_timestamp":"2026-03-23 13:17:26","created_timestamp":"2025-02-12 09:31:57","updated_timestamp":"2026-03-23 13:17:26","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":"2025-07-04 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 14:17:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7edccefc5e2b77061430b41664c","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Syed","last_name":"Mehdi","full_name":"Syed Mehdi","contact_id":"44074","email":"sa_mehdi@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact 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call reached the voicemail of the contact and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-23 14:17","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The official opening was not delivered, no survey questions were asked, no valid outcome assigned, and no approved closing spoken due to voicemail reached.","Official Opening Gate Accuracy":"100% . No official opening was spoken to a gatekeeper and no identity confirmation was attempted, so no error in gate accuracy.","Survey Order Integrity Score":"100% . No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100% . No branching logic was required as no survey or renewal email was sent.","Verbatim Survey Compliance":"100% . No survey questions were asked, so compliance is perfect by default.","Mandatory Phrase Detection":"No . The call did not include any mandatory phrases as it was a voicemail.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail with no conversation or survey. Official Opening Gate Accuracy is 100% because no official opening was spoken to a gatekeeper or before identity confirmation. Survey Order Integrity Score is 100% as no survey questions were asked, so no order violations. Skip Logic Accuracy is 100% since no branching logic was needed. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is No due to absence of required phrases in voicemail.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7166],"average":7166,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+14169971747","direction":"outbound"},"event_timestamp":1774289861871} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 44074 CALL ID: call_7edccefc5e2b77061430b41664c EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made","cdate":"2025-11-17T10:30:25-06:00","udate":"2026-03-23T13:17:43-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/833206\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/833206\/field"},"owner":"44074","id":"833206"}} FIELD 52 → HTTP 200 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-11-04T09:54:22-06:00","email":"sa_mehdi@hotmail.com","phone":"4169971747","firstName":"Syed","lastName":"Mehdi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"3798ab99569c7a2eda06bd3dd9b2f494","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"1","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T13:17:43-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-11-04 09:54:22","updated_utc_timestamp":"2026-03-23 13:17:43","created_timestamp":"2025-11-04 09:54:22","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 14:17:52 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5db60600e598a5f2d64ceaa6d21","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tonya","last_name":"Bishop","full_name":"Tonya Bishop","contact_id":"34350","email":"twbishop_68@hotmail.com","orgname":"CJ Limited","member_type":"AST","bloc_notes_ac":"june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human 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If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Tonya?\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still connected?\n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 17:07:33 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_99836512857108e50ef08358bd4","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tania","last_name":"Baptiste","full_name":"Tania Baptiste","contact_id":"29338","email":"taniab@stoney-nation.com","orgname":"Stoney Tribal Administration","member_type":"AST","bloc_notes_ac":"29 April 2025 Wrong number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no 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FIELD 342 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:22-06:00","email":"taniab@stoney-nation.com","phone":"4038812645","firstName":"Tania","lastName":"Baptiste","orgid":"9992","orgname":"Stoney Tribal Administration","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"250004c2df501c402cd40c84249cae1b","socialdata_lastcheck":null,"email_local":"","email_domain":"stoney-nation.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T16:07:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:22","updated_utc_timestamp":"2026-03-23 16:07:35","created_timestamp":"2025-02-12 09:32:22","updated_timestamp":"2026-03-23 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:22-06:00","email":"taniab@stoney-nation.com","phone":"4038812645","firstName":"Tania","lastName":"Baptiste","orgid":"9992","orgname":"Stoney Tribal Administration","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"250004c2df501c402cd40c84249cae1b","socialdata_lastcheck":null,"email_local":"","email_domain":"stoney-nation.com","sentcnt":"3","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-23T16:07:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:22","updated_utc_timestamp":"2026-03-23 16:07:35","created_timestamp":"2025-02-12 09:32:22","updated_timestamp":"2026-03-23 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 18:07:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_4a14a29b36821589a0d801e80ba","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Kevin","last_name":"Hinman","full_name":"Kevin Hinman","contact_id":"29558","email":"kevin.hinman@wolterskluwer.com","orgname":"Wolters Kluwer","member_type":"AST","bloc_notes_ac":"20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no live contact\n2026 Mar 20 voicemail reached - Kevin Hinman","number_of_passed_courses":"0","extension":"","province":"CA","toronto_current_time":"2026-03-23T18:06:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4a14a29b36821589a0d801e80ba","X-RetellAI-SipTraceId":"call_4a14a29b36821589a0d801e80ba","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774303635142,"end_timestamp":1774303639217,"duration_ms":4075,"transcript":"Agent: Hello, \nUser: This is Kevin. 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No conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-23 18:07","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 23 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening not delivered, no questions asked, no valid outcome, no closing spoken.","Official Opening Gate Accuracy":"100% . No opening spoken to gatekeeper, no identity confirmation needed as no human answered.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations.","Skip Logic Accuracy":"100% . 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Mandatory Phrase Detection is No because none of the required phrases were present due to the call reaching voicemail.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7210],"average":7210,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+13157671293","direction":"outbound"},"event_timestamp":1774303647518} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 29558 CALL ID: call_4a14a29b36821589a0d801e80ba EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:33-06:00","email":"kevin.hinman@wolterskluwer.com","phone":"3157671293","firstName":"Kevin","lastName":"Hinman","orgid":"404","orgname":"Wolters Kluwer","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"08d5eeb0e63e29272503ea2068ac5f03","socialdata_lastcheck":null,"email_local":"","email_domain":"wolterskluwer.com","sentcnt":"4","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-11-04T07:52:16-06:00","udate":"2026-03-23T17:07:28-05:00","edate":"2025-11-04T07:48:10-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:33","updated_utc_timestamp":"2026-03-23 17:07:28","created_timestamp":"2025-02-12 09:32:33","updated_timestamp":"2026-03-23 17:07:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 11:04:28","last_open_date":"2025-05-29 11:04:27","last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29558\/automationEntryCounts"},"id":"29558","organization":"404"}],"fieldValue":{"contact":"29558","field":"310","value":"The call reached voicemail and the contact, Kevin, was not available to answer the phone. 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:33-06:00","email":"kevin.hinman@wolterskluwer.com","phone":"3157671293","firstName":"Kevin","lastName":"Hinman","orgid":"404","orgname":"Wolters Kluwer","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"08d5eeb0e63e29272503ea2068ac5f03","socialdata_lastcheck":null,"email_local":"","email_domain":"wolterskluwer.com","sentcnt":"4","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-11-04T07:52:16-06:00","udate":"2026-03-23T17:07:28-05:00","edate":"2025-11-04T07:48:10-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:33","updated_utc_timestamp":"2026-03-23 17:07:28","created_timestamp":"2025-02-12 09:32:33","updated_timestamp":"2026-03-23 17:07:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 11:04:28","last_open_date":"2025-05-29 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:33-06:00","email":"kevin.hinman@wolterskluwer.com","phone":"3157671293","firstName":"Kevin","lastName":"Hinman","orgid":"404","orgname":"Wolters Kluwer","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"08d5eeb0e63e29272503ea2068ac5f03","socialdata_lastcheck":null,"email_local":"","email_domain":"wolterskluwer.com","sentcnt":"4","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-11-04T07:52:16-06:00","udate":"2026-03-23T17:07:28-05:00","edate":"2025-11-04T07:48:10-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:33","updated_utc_timestamp":"2026-03-23 17:07:28","created_timestamp":"2025-02-12 09:32:33","updated_timestamp":"2026-03-23 17:07:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 11:04:28","last_open_date":"2025-05-29 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FIELD 340 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:33-06:00","email":"kevin.hinman@wolterskluwer.com","phone":"3157671293","firstName":"Kevin","lastName":"Hinman","orgid":"404","orgname":"Wolters Kluwer","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"08d5eeb0e63e29272503ea2068ac5f03","socialdata_lastcheck":null,"email_local":"","email_domain":"wolterskluwer.com","sentcnt":"4","rating_tstamp":"2025-05-29","gravatar":"0","deleted":"0","anonymized":"0","adate":"2025-11-04T07:52:16-06:00","udate":"2026-03-23T17:07:28-05:00","edate":"2025-11-04T07:48:10-06:00","deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:33","updated_utc_timestamp":"2026-03-23 17:07:28","created_timestamp":"2025-02-12 09:32:33","updated_timestamp":"2026-03-23 17:07:28","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-05-29 11:04:28","last_open_date":"2025-05-29 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-23 18:07:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_44cb2c348e576fba6d47f159d16","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Misty","last_name":"Lee","full_name":"Misty Lee","contact_id":"34676","email":"mistylee1@hotmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached 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Call was not answered by a human, no conversation or survey conducted, and call ended at voicemail.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as the call was not answered by the intended contact but went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human answer.","Skip Logic Accuracy":"100% . No branching errors as no survey or renewal process was initiated due to voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered by a human.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no official opening, no survey questions asked, and no closing. Therefore, Call Flow Completion Rate is 0%. Official Opening Gate Accuracy is 0% because the opening was never delivered after identity confirmation. Survey Order Integrity Score is 0% due to no questions asked. Skip Logic Accuracy is 100% as no branching occurred. Verbatim Survey Compliance is 0% due to no survey. Mandatory Phrase Detection is No because required phrases were not spoken.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165],"average":7165,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12507104171","direction":"outbound"},"event_timestamp":1774303672344} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 34676 CALL ID: call_44cb2c348e576fba6d47f159d16 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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