========================================
📞 Retell Post-Call Webhook
🕒 2026-03-26 15:33:29
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_3097a535df0228280bf869ff83b","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Hunter","last_name":"Blair","full_name":"Hunter Blair","contact_id":"29732","email":"hunter@wool.ca","orgname":"Canadian Cooperative Wool Growers Ltd.","member_type":"AST","bloc_notes_ac":"Dec 8 2025 completed ( she is not sure if she will renew) send both emails\n2026 Mar 10 reached voicemail, no message left\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail and extension 223 answered briefly\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at Cooperative Wool Growers, no human contact made.\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 callback scheduled for March 26th at 3 PM","number_of_passed_courses":"0","extension":"223","province":"ON","toronto_current_time":"2026-03-18T15:06:42-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3097a535df0228280bf869ff83b","X-RetellAI-SipTraceId":"call_3097a535df0228280bf869ff83b","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1774553533186,"end_timestamp":1774553599220,"duration_ms":66034,"transcript":"User: Thank you for calling Cooperative Wool Growers. If you know your party's extension, you may enter it now. Otherwise, please choose from the following options. For livestock supplies and the Purolator Depot, press five. For The RealWool shop, press six. For The Wool office and administration, press four. For business hours and company information, press three. For the staff directory or service in French, press seven. Or dial one four five zero seven nine six four two four two. That's one four five zero seven nine six four two four two. For all other inquiries, press zero. \nUser: Or to repeat this message, please press nine. \nUser: Thank you. \nUser: Hello. You've reached Hunter Blair. \n","transcript_object":[{"role":"user","content":"Thank you for calling Cooperative Wool Growers. If you know your party's extension, you may enter it now. Otherwise, please choose from the following options. For livestock supplies and the Purolator Depot, press five. For The RealWool shop, press six. For The Wool office and administration, press four. For business hours and company information, press three. For the staff directory or service in French, press seven. Or dial one four five zero seven nine six four two four two. That's one four five zero seven nine six four two four two. For all other inquiries, press zero. ","words":[{"word":"Thank ","start":1.9509999999999998,"end":2.2710000000000004},{"word":"you ","start":2.2710000000000004,"end":2.351},{"word":"for ","start":2.351,"end":2.591},{"word":"calling ","start":2.591,"end":2.831},{"word":"Cooperative ","start":2.831,"end":3.391},{"word":"Wool ","start":3.391,"end":3.6310000000000002},{"word":"Growers. 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","words":[{"word":"Or ","start":40.281,"end":40.520998},{"word":"to ","start":40.520998,"end":40.760999999999996},{"word":"repeat ","start":40.760999999999996,"end":41.080999999999996},{"word":"this ","start":41.080999999999996,"end":41.320997},{"word":"message, ","start":41.320997,"end":41.561},{"word":"please ","start":41.751,"end":42.151002999999996},{"word":"press ","start":42.151002999999996,"end":42.391},{"word":"nine. ","start":42.391,"end":42.631002}]},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":43.190999999999995,"end":43.431},{"word":"you. ","start":43.431,"end":43.510999999999996}]},{"role":"user","content":"Hello. You've reached Hunter Blair. ","words":[{"word":"Hello. ","start":63.991,"end":64.631},{"word":"You've ","start":64.631,"end":65.031},{"word":"reached ","start":65.031,"end":65.271},{"word":"Hunter ","start":65.271,"end":65.671},{"word":"Blair. 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","words":[{"word":"Or ","start":40.281,"end":40.520998},{"word":"to ","start":40.520998,"end":40.760999999999996},{"word":"repeat ","start":40.760999999999996,"end":41.080999999999996},{"word":"this ","start":41.080999999999996,"end":41.320997},{"word":"message, ","start":41.320997,"end":41.561},{"word":"please ","start":41.751,"end":42.151002999999996},{"word":"press ","start":42.151002999999996,"end":42.391},{"word":"nine. ","start":42.391,"end":42.631002}]},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":43.190999999999995,"end":43.431},{"word":"you. ","start":43.431,"end":43.510999999999996}]},{"role":"tool_call_invocation","tool_call_id":"bcd915b8d2e38eb6","name":"press_digit","arguments":"{\"digit_to_press\":\"223\"}","time_sec":44.879,"type":"press_digit"},{"role":"tool_call_result","tool_call_id":"bcd915b8d2e38eb6","successful":true,"content":"{\"status\":\"digit pressed\"}","time_sec":44.88},{"role":"user","content":"Hello. You've reached Hunter Blair. ","words":[{"word":"Hello. ","start":63.991,"end":64.631},{"word":"You've ","start":64.631,"end":65.031},{"word":"reached ","start":65.031,"end":65.271},{"word":"Hunter ","start":65.271,"end":65.671},{"word":"Blair. 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No direct conversation with a human occurred.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 26 call reached voicemail, no human answered","Other-member-benefit":"","call_summary_title":"Voicemail reached, no human answer","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as no human was reached and no survey or conversation occurred.","Official Opening Gate Accuracy":"0% . Official opening was not spoken to a confirmed contact but to a voicemail system.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0% . Required phrases were not detected as no conversation with a human took place.","Debug Analytical Variables":"The call was not answered by a human but went to voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for call flow completion, official opening accuracy, survey order integrity, skip logic accuracy, verbatim survey compliance, and mandatory phrase detection. The call disposition code 06 indicates voicemail was reached with no message left.","IVR_detector":"Yes","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165,7751,7764,7772,7287,7293,7347],"average":7482.714285714285,"num_requests":7},"tool_calls":[{"tool_call_id":"bcd915b8d2e38eb6","name":"press_digit","type":"press_digit","start_time_sec":44.879,"latency_ms":1.0000000000047748,"success":true}],"from_number":"+14375242727","to_number":"+16132572714","direction":"outbound"},"event_timestamp":1774553609735}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29732
CALL ID: call_3097a535df0228280bf869ff83b
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-03-26 15:42:42
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_1f0b63f6f527dbc6e04f53d6843","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Hunter","last_name":"Blair","full_name":"Hunter Blair","contact_id":"29732","email":"hunter@wool.ca","orgname":"Canadian Cooperative Wool Growers Ltd.","member_type":"AST","bloc_notes_ac":"Dec 8 2025 completed ( she is not sure if she will renew) send both emails\n2026 Mar 10 reached voicemail, no message left\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail and extension 223 answered briefly\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at Cooperative Wool Growers, no human contact made.\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 callback scheduled for March 26th at 3 PM\n2026 Mar 26 call reached voicemail, no human answered","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-26T15:31:45-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_1f0b63f6f527dbc6e04f53d6843","X-RetellAI-SipTraceId":"call_1f0b63f6f527dbc6e04f53d6843","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1774554153659,"end_timestamp":1774554157066,"duration_ms":3407,"transcript":"User: Your call has been forwarded to voicemail. \n","transcript_object":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.912,"end":1.152},{"word":"call ","start":1.152,"end":1.472},{"word":"has ","start":1.472,"end":1.7119999000000001},{"word":"been ","start":1.7119999000000001,"end":1.8719999},{"word":"forwarded ","start":1.8719999,"end":2.272},{"word":"to ","start":2.272,"end":2.4319998},{"word":"voicemail. ","start":2.4319998,"end":2.752}]}],"transcript_with_tool_calls":[{"role":"user","content":"Your call has been forwarded to voicemail. ","words":[{"word":"Your ","start":0.912,"end":1.152},{"word":"call ","start":1.152,"end":1.472},{"word":"has ","start":1.472,"end":1.7119999000000001},{"word":"been ","start":1.7119999000000001,"end":1.8719999},{"word":"forwarded ","start":1.8719999,"end":2.272},{"word":"to ","start":2.272,"end":2.4319998},{"word":"voicemail. ","start":2.4319998,"end":2.752}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e9ee2346308b44e73c284f45897b8a74ad657f70f427e91e596bc3592ba7c9bb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e9ee2346308b44e73c284f45897b8a74ad657f70f427e91e596bc3592ba7c9bb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e9ee2346308b44e73c284f45897b8a74ad657f70f427e91e596bc3592ba7c9bb/public.log","disconnection_reason":"voicemail_reached","latency":{"knowledge_base":{"p50":95,"p90":95,"p95":95,"p99":95,"min":95,"max":95,"num":1,"values":[95]},"asr":{"p50":24.999964999999975,"p90":54.99996499999986,"p95":57.49993249999983,"p99":59.49990649999981,"min":10,"max":59.9998999999998,"num":6,"values":[19.99992999999995,10,50.000029999999924,19.999899999999798,30,59.9998999999998]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666667},{"product":"short_call_surcharge","cost":1.2000000000000002},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.45},{"product":"llm_token_surcharge","cost":1.2000000000000002},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0333333}],"total_duration_seconds":4,"total_duration_unit_price":0.8375,"combined_cost":3.35},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 26 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no conversation or valid finish state reached.","Official Opening Gate Accuracy":"0% . No opening spoken as call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked or phrases spoken.","Mandatory Phrase Detection":"No . Required phrases not present as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in zero scores for call flow completion, opening gate accuracy, survey order integrity, skip logic accuracy, and verbatim survey compliance. Mandatory phrases were not detected due to no interaction.","IVR_detector":"No","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7158],"average":7158,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16139833719","direction":"outbound"},"event_timestamp":1774554162865}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29732
CALL ID: call_1f0b63f6f527dbc6e04f53d6843
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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