======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 09:06:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3480ef148f905570405055ce923","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tonya","last_name":"Bishop","full_name":"Tonya Bishop","contact_id":"34350","email":"twbishop_68@hotmail.com","orgname":"CJ Limited","member_type":"AST","bloc_notes_ac":"june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya\n2026 Mar 25 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 25 voicemail reached, no message left","number_of_passed_courses":"2","extension":"146","province":"NS","toronto_current_time":"2026-03-27T09:01:50-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3480ef148f905570405055ce923","X-RetellAI-SipTraceId":"call_3480ef148f905570405055ce923","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774616541090,"end_timestamp":1774616757339,"duration_ms":216249,"transcript":"User: Thank you for \nUser: calling the CJ Limited store. Please wait a moment. \nAgent: Thank you. I’ll hold.\nUser: Good afternoon. Tanya speaking. \nAgent: Hello Tonya. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Okay. \nAgent: Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues.2. Staying current with payroll legislation.3. Completing a specific payroll seminar.4. Gaining payroll designation.5. Networking with other payroll professionals.6. Advancing your payroll career.Which one best describes your situation?\nUser: One. \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Repeat. \nAgent: Of course. On a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Four. \nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?\nUser: Forty one to sixty. \nAgent: Just to make sure I record this correctly, would that fall under 46–60, or 31–45?\nUser: Forty six sixty. \nAgent: Thank you.We’d love to see you continue benefiting from our services. As a member, you gain unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks. Would you be open to renewing your membership today?\nUser: No. \nAgent: Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership? Is it because: \n1. You are no longer working in payroll.2. You didn’t use the membership enough, or payroll wasn’t complex for you.3. You’re temporarily out of a payroll job.4. You felt the benefits were useful, but the fee wasn’t worth it.If you have another reason, you can tell me what it is. Which of these best describes your situation?\nUser: Two. \nAgent: Thank you for sharing that. There are many resources and tools to help you stay up to date with payroll compliance, such as late-breaking payroll news, payroll guidelines, and our Dialogue magazine. You can also contact the Payroll InfoLine for unlimited help with complex payroll questions.\n\nWith this being said, will you be open to renewing your Associate Membership today?\nUser: No. \nAgent: Thank you for speaking with me today. Have a good day and goodbye.\n","transcript_object":[{"role":"user","content":"Thank you for ","words":[{"word":"Thank ","start":0.914,"end":1.1540000000000001},{"word":"you ","start":1.1540000000000001,"end":1.314},{"word":"for ","start":1.314,"end":1.4739999000000001}]},{"role":"user","content":"calling the CJ Limited store. Please wait a moment. ","words":[{"word":"calling ","start":1.4739999000000001,"end":1.714},{"word":"the ","start":1.714,"end":1.8739999},{"word":"CJ ","start":1.8739999,"end":2.1939998},{"word":"Limited ","start":2.1939998,"end":2.594},{"word":"store. ","start":2.594,"end":2.8339999999999996},{"word":"Please ","start":4.534,"end":4.8539997},{"word":"wait ","start":4.8539997,"end":5.093999999999999},{"word":"a ","start":5.093999999999999,"end":5.1739999999999995},{"word":"moment. ","start":5.1739999999999995,"end":5.334}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":10.863708251953126,"end":11.1535634765625},{"word":"you.","start":11.1535634765625,"end":11.44341845703125},{"word":" I’ll ","start":11.812,"end":12.10185498046875},{"word":"hold.","start":12.10185498046875,"end":12.391710205078125}],"metadata":{"response_id":1}},{"role":"user","content":"Good afternoon. Tanya speaking. ","words":[{"word":"Good ","start":17.874,"end":18.273999999999997},{"word":"afternoon. ","start":18.273999999999997,"end":18.754001},{"word":"Tanya ","start":18.754001,"end":19.073999999999998},{"word":"speaking. ","start":19.073999999999998,"end":19.394}]},{"role":"agent","content":"Hello Tonya. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.","words":[{"word":"Hello ","start":21.769708251953126,"end":22.0595634765625},{"word":"Tonya.","start":22.0595634765625,"end":22.34941845703125},{"word":" My ","start":22.942708251953125,"end":23.2325634765625},{"word":"name ","start":23.2325634765625,"end":23.52241845703125},{"word":"is ","start":23.52241845703125,"end":23.8122734375},{"word":"Ellen, ","start":23.8122734375,"end":24.102128662109376},{"word":"and ","start":24.102128662109376,"end":24.391983642578126},{"word":"I’m ","start":24.391983642578126,"end":24.6818388671875},{"word":"calling ","start":24.6818388671875,"end":24.97169384765625},{"word":"on ","start":24.97169384765625,"end":25.261548828125},{"word":"behalf ","start":25.261548828125,"end":25.551404052734377},{"word":"of ","start":25.551404052734377,"end":25.841259033203126},{"word":"the ","start":25.841259033203126,"end":26.131114013671876},{"word":"National ","start":26.131114013671876,"end":26.42096923828125},{"word":"Payroll ","start":26.40289501953125,"end":26.69275},{"word":"Institute, ","start":26.40289501953125,"end":26.69275},{"word":"NPI.","start":26.40289501953125,"end":26.69275},{"word":" We ","start":26.69275,"end":26.98260498046875},{"word":"noticed ","start":26.98260498046875,"end":27.272460205078126},{"word":"that ","start":27.272460205078126,"end":27.562315185546876},{"word":"your ","start":27.562315185546876,"end":27.85217041015625},{"word":"Associate ","start":27.85217041015625,"end":28.142025390625},{"word":"membership ","start":28.142025390625,"end":28.43188037109375},{"word":"recently ","start":28.43188037109375,"end":28.721735595703127},{"word":"lapsed, ","start":28.721735595703127,"end":29.011590576171876},{"word":"and ","start":29.011590576171876,"end":29.301445556640626},{"word":"we ","start":29.301445556640626,"end":29.59130078125},{"word":"want ","start":29.59130078125,"end":29.88115576171875},{"word":"to ","start":29.88115576171875,"end":30.171010986328124},{"word":"ask ","start":30.171010986328124,"end":30.460865966796874},{"word":"a ","start":30.460865966796874,"end":30.750720947265624},{"word":"few ","start":30.750720947265624,"end":31.040576171875},{"word":"questions ","start":31.040576171875,"end":31.33043115234375},{"word":"about ","start":31.33043115234375,"end":31.6202861328125},{"word":"your ","start":31.6202861328125,"end":31.910141357421875},{"word":"membership ","start":31.910141357421875,"end":32.199996337890624},{"word":"experience, ","start":32.199996337890624,"end":32.4898515625},{"word":"if ","start":32.42847827148437,"end":32.718333251953126},{"word":"that’s ","start":32.42847827148437,"end":32.718333251953126},{"word":"OK.","start":32.42847827148437,"end":32.718333251953126}],"metadata":{"response_id":3}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":35.134,"end":35.454}]},{"role":"agent","content":"Perfect, now let’s begin with the first question. What was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues.2. Staying current with payroll legislation.3. Completing a specific payroll seminar.4. Gaining payroll designation.5. Networking with other payroll professionals.6. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":70.08970825195313,"end":70.3795634765625},{"word":"you.","start":70.3795634765625,"end":70.66941845703126},{"word":" Now, ","start":71.41770825195313,"end":71.7075634765625},{"word":"on ","start":71.7075634765625,"end":71.99741845703124},{"word":"a ","start":71.99741845703124,"end":72.2872734375},{"word":"scale ","start":72.2872734375,"end":72.57712866210937},{"word":"of ","start":72.57712866210937,"end":72.86698364257812},{"word":"1 ","start":72.86698364257812,"end":73.1568388671875},{"word":"to ","start":73.1568388671875,"end":73.44669384765625},{"word":"5, ","start":73.44669384765625,"end":73.736548828125},{"word":"with ","start":73.736548828125,"end":74.02640405273438},{"word":"5 ","start":74.02640405273438,"end":74.31625903320312},{"word":"being ","start":74.31625903320312,"end":74.60611401367187},{"word":"very ","start":74.60611401367187,"end":74.89596923828125},{"word":"satisfied ","start":74.89596923828125,"end":75.18582421875},{"word":"and ","start":75.18582421875,"end":75.47567944335937},{"word":"1 ","start":75.47567944335937,"end":75.76553442382813},{"word":"being ","start":75.76553442382813,"end":76.05538940429688},{"word":"very ","start":76.05538940429688,"end":76.34524462890624},{"word":"dissatisfied, ","start":76.34524462890624,"end":76.635099609375},{"word":"how ","start":76.635099609375,"end":76.92495458984375},{"word":"would ","start":76.92495458984375,"end":77.21480981445312},{"word":"you ","start":77.21480981445312,"end":77.50466479492188},{"word":"rate ","start":77.50466479492188,"end":77.79452001953125},{"word":"your ","start":77.79452001953125,"end":78.084375},{"word":"overall ","start":78.084375,"end":78.37422998046875},{"word":"satisfaction ","start":78.37422998046875,"end":78.66408520507812},{"word":"with ","start":78.66408520507812,"end":78.95394018554687},{"word":"your ","start":78.95394018554687,"end":79.24379541015625},{"word":"NPI ","start":79.24379541015625,"end":79.533650390625},{"word":"membership ","start":79.533650390625,"end":79.82350537109374},{"word":"experience?","start":79.78889501953125,"end":80.07875}],"metadata":{"response_id":5}},{"role":"user","content":"Repeat. ","words":[{"word":"Repeat. ","start":91.43400000000001,"end":91.834}]},{"role":"agent","content":"Of course. On a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Of ","start":94.13870825195312,"end":94.4285634765625},{"word":"course.","start":94.4285634765625,"end":94.71841845703125},{"word":" On ","start":95.25470825195312,"end":95.5445634765625},{"word":"a ","start":95.5445634765625,"end":95.83441845703125},{"word":"scale ","start":95.83441845703125,"end":96.1242734375},{"word":"of ","start":96.1242734375,"end":96.41412866210938},{"word":"1 ","start":96.41412866210938,"end":96.70398364257812},{"word":"to ","start":96.70398364257812,"end":96.9938388671875},{"word":"5, ","start":96.9938388671875,"end":97.28369384765625},{"word":"with ","start":97.28369384765625,"end":97.573548828125},{"word":"5 ","start":97.573548828125,"end":97.86340405273438},{"word":"being ","start":97.86340405273438,"end":98.15325903320313},{"word":"very ","start":98.15325903320313,"end":98.44311401367187},{"word":"satisfied ","start":98.44311401367187,"end":98.73296923828126},{"word":"and ","start":98.73296923828126,"end":99.02282421875},{"word":"1 ","start":99.02282421875,"end":99.31267944335937},{"word":"being ","start":99.31267944335937,"end":99.60253442382813},{"word":"very ","start":99.60253442382813,"end":99.89238940429688},{"word":"dissatisfied, ","start":99.89238940429688,"end":100.18224462890625},{"word":"how ","start":100.18224462890625,"end":100.472099609375},{"word":"would ","start":100.472099609375,"end":100.76195458984375},{"word":"you ","start":100.76195458984375,"end":101.05180981445312},{"word":"rate ","start":101.05180981445312,"end":101.34166479492187},{"word":"your ","start":101.34166479492187,"end":101.63152001953125},{"word":"overall ","start":101.63152001953125,"end":101.921375},{"word":"satisfaction ","start":101.921375,"end":102.21122998046874},{"word":"with ","start":102.21122998046874,"end":102.50108520507813},{"word":"your ","start":102.50108520507813,"end":102.79094018554687},{"word":"NPI ","start":102.79094018554687,"end":103.08079541015626},{"word":"membership ","start":103.08079541015626,"end":103.370650390625},{"word":"experience?","start":103.34727001953125,"end":103.637125}],"metadata":{"response_id":8}},{"role":"user","content":"Four. ","words":[{"word":"Four. ","start":104.98400000000001,"end":105.223995}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range? 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Please wait a moment. ","words":[{"word":"calling ","start":1.4739999000000001,"end":1.714},{"word":"the ","start":1.714,"end":1.8739999},{"word":"CJ ","start":1.8739999,"end":2.1939998},{"word":"Limited ","start":2.1939998,"end":2.594},{"word":"store. ","start":2.594,"end":2.8339999999999996},{"word":"Please ","start":4.534,"end":4.8539997},{"word":"wait ","start":4.8539997,"end":5.093999999999999},{"word":"a ","start":5.093999999999999,"end":5.1739999999999995},{"word":"moment. ","start":5.1739999999999995,"end":5.334}]},{"role":"agent","content":"Thank you. I’ll hold.","words":[{"word":"Thank ","start":10.863708251953126,"end":11.1535634765625},{"word":"you.","start":11.1535634765625,"end":11.44341845703125},{"word":" I’ll ","start":11.812,"end":12.10185498046875},{"word":"hold.","start":12.10185498046875,"end":12.391710205078125}],"metadata":{"response_id":1}},{"role":"user","content":"Good afternoon. Tanya speaking. ","words":[{"word":"Good ","start":17.874,"end":18.273999999999997},{"word":"afternoon. ","start":18.273999999999997,"end":18.754001},{"word":"Tanya ","start":18.754001,"end":19.073999999999998},{"word":"speaking. ","start":19.073999999999998,"end":19.394}]},{"role":"agent","content":"Hello Tonya. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":70.08970825195313,"end":70.3795634765625},{"word":"you.","start":70.3795634765625,"end":70.66941845703126},{"word":" Now, ","start":71.41770825195313,"end":71.7075634765625},{"word":"on ","start":71.7075634765625,"end":71.99741845703124},{"word":"a ","start":71.99741845703124,"end":72.2872734375},{"word":"scale ","start":72.2872734375,"end":72.57712866210937},{"word":"of ","start":72.57712866210937,"end":72.86698364257812},{"word":"1 ","start":72.86698364257812,"end":73.1568388671875},{"word":"to ","start":73.1568388671875,"end":73.44669384765625},{"word":"5, ","start":73.44669384765625,"end":73.736548828125},{"word":"with ","start":73.736548828125,"end":74.02640405273438},{"word":"5 ","start":74.02640405273438,"end":74.31625903320312},{"word":"being ","start":74.31625903320312,"end":74.60611401367187},{"word":"very ","start":74.60611401367187,"end":74.89596923828125},{"word":"satisfied ","start":74.89596923828125,"end":75.18582421875},{"word":"and ","start":75.18582421875,"end":75.47567944335937},{"word":"1 ","start":75.47567944335937,"end":75.76553442382813},{"word":"being ","start":75.76553442382813,"end":76.05538940429688},{"word":"very ","start":76.05538940429688,"end":76.34524462890624},{"word":"dissatisfied, ","start":76.34524462890624,"end":76.635099609375},{"word":"how ","start":76.635099609375,"end":76.92495458984375},{"word":"would ","start":76.92495458984375,"end":77.21480981445312},{"word":"you ","start":77.21480981445312,"end":77.50466479492188},{"word":"rate ","start":77.50466479492188,"end":77.79452001953125},{"word":"your ","start":77.79452001953125,"end":78.084375},{"word":"overall ","start":78.084375,"end":78.37422998046875},{"word":"satisfaction ","start":78.37422998046875,"end":78.66408520507812},{"word":"with ","start":78.66408520507812,"end":78.95394018554687},{"word":"your ","start":78.95394018554687,"end":79.24379541015625},{"word":"NPI ","start":79.24379541015625,"end":79.533650390625},{"word":"membership ","start":79.533650390625,"end":79.82350537109374},{"word":"experience?","start":79.78889501953125,"end":80.07875}],"metadata":{"response_id":5}},{"role":"user","content":"Repeat. ","words":[{"word":"Repeat. ","start":91.43400000000001,"end":91.834}]},{"role":"agent","content":"Of course. On a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Of ","start":94.13870825195312,"end":94.4285634765625},{"word":"course.","start":94.4285634765625,"end":94.71841845703125},{"word":" On ","start":95.25470825195312,"end":95.5445634765625},{"word":"a ","start":95.5445634765625,"end":95.83441845703125},{"word":"scale ","start":95.83441845703125,"end":96.1242734375},{"word":"of ","start":96.1242734375,"end":96.41412866210938},{"word":"1 ","start":96.41412866210938,"end":96.70398364257812},{"word":"to ","start":96.70398364257812,"end":96.9938388671875},{"word":"5, ","start":96.9938388671875,"end":97.28369384765625},{"word":"with ","start":97.28369384765625,"end":97.573548828125},{"word":"5 ","start":97.573548828125,"end":97.86340405273438},{"word":"being ","start":97.86340405273438,"end":98.15325903320313},{"word":"very ","start":98.15325903320313,"end":98.44311401367187},{"word":"satisfied ","start":98.44311401367187,"end":98.73296923828126},{"word":"and ","start":98.73296923828126,"end":99.02282421875},{"word":"1 ","start":99.02282421875,"end":99.31267944335937},{"word":"being ","start":99.31267944335937,"end":99.60253442382813},{"word":"very ","start":99.60253442382813,"end":99.89238940429688},{"word":"dissatisfied, ","start":99.89238940429688,"end":100.18224462890625},{"word":"how ","start":100.18224462890625,"end":100.472099609375},{"word":"would ","start":100.472099609375,"end":100.76195458984375},{"word":"you ","start":100.76195458984375,"end":101.05180981445312},{"word":"rate ","start":101.05180981445312,"end":101.34166479492187},{"word":"your ","start":101.34166479492187,"end":101.63152001953125},{"word":"overall ","start":101.63152001953125,"end":101.921375},{"word":"satisfaction ","start":101.921375,"end":102.21122998046874},{"word":"with ","start":102.21122998046874,"end":102.50108520507813},{"word":"your ","start":102.50108520507813,"end":102.79094018554687},{"word":"NPI ","start":102.79094018554687,"end":103.08079541015626},{"word":"membership ","start":103.08079541015626,"end":103.370650390625},{"word":"experience?","start":103.34727001953125,"end":103.637125}],"metadata":{"response_id":8}},{"role":"user","content":"Four. ","words":[{"word":"Four. ","start":104.98400000000001,"end":105.223995}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range? Is it 18 to 30, 31 to 45, 46 to 60, or 61 or above?","words":[{"word":"Thank ","start":107.31270825195313,"end":107.6025634765625},{"word":"you.","start":107.6025634765625,"end":107.89241845703125},{"word":" Now, ","start":108.37970825195312,"end":108.6695634765625},{"word":"for ","start":108.6695634765625,"end":108.95941845703125},{"word":"statistical ","start":108.95941845703125,"end":109.2492734375},{"word":"purposes ","start":109.2492734375,"end":109.53912866210938},{"word":"only, ","start":109.53912866210938,"end":109.82898364257812},{"word":"could ","start":109.82898364257812,"end":110.1188388671875},{"word":"you ","start":110.1188388671875,"end":110.40869384765625},{"word":"please ","start":110.40869384765625,"end":110.698548828125},{"word":"tell ","start":110.698548828125,"end":110.98840405273438},{"word":"us ","start":110.98840405273438,"end":111.27825903320313},{"word":"your ","start":111.27825903320313,"end":111.56811401367187},{"word":"age ","start":111.56811401367187,"end":111.85796923828126},{"word":"range?","start":111.85796923828126,"end":112.14782421875},{"word":" Is ","start":112.81470825195312,"end":113.1045634765625},{"word":"it ","start":113.1045634765625,"end":113.39441845703125},{"word":"18 ","start":113.39441845703125,"end":113.6842734375},{"word":"to ","start":113.6842734375,"end":113.97412866210938},{"word":"30, ","start":113.97412866210938,"end":114.26398364257813},{"word":"31 ","start":114.26398364257813,"end":114.5538388671875},{"word":"to ","start":114.5538388671875,"end":114.84369384765625},{"word":"45, ","start":114.84369384765625,"end":115.133548828125},{"word":"46 ","start":115.133548828125,"end":115.42340405273437},{"word":"to ","start":115.42340405273437,"end":115.71325903320313},{"word":"60, ","start":115.71325903320313,"end":116.00311401367188},{"word":"or ","start":116.00311401367188,"end":116.29296923828124},{"word":"61 ","start":116.29296923828124,"end":116.58282421875},{"word":"or ","start":116.58282421875,"end":116.87267944335937},{"word":"above?","start":116.87267944335937,"end":117.16253442382812}],"metadata":{"response_id":9}},{"role":"user","content":"Forty one to sixty. ","words":[{"word":"Forty ","start":120.354,"end":120.754},{"word":"one ","start":120.754,"end":120.914005},{"word":"to ","start":120.914005,"end":121.07400000000001},{"word":"sixty. ","start":121.07400000000001,"end":121.394}]},{"role":"agent","content":"Just to make sure I record this correctly, would that fall under 46–60, or 31–45?","words":[{"word":"Just ","start":123.51170825195312,"end":123.8015634765625},{"word":"to ","start":123.8015634765625,"end":124.09141845703125},{"word":"make ","start":124.09141845703125,"end":124.3812734375},{"word":"sure ","start":124.3812734375,"end":124.67112866210938},{"word":"I ","start":124.67112866210938,"end":124.96098364257813},{"word":"record ","start":124.96098364257813,"end":125.2508388671875},{"word":"this ","start":125.2508388671875,"end":125.54069384765624},{"word":"correctly, ","start":125.54069384765624,"end":125.830548828125},{"word":"would ","start":125.830548828125,"end":126.12040405273437},{"word":"that ","start":126.12040405273437,"end":126.41025903320312},{"word":"fall ","start":126.41025903320312,"end":126.70011401367188},{"word":"under ","start":126.70011401367188,"end":126.98996923828125},{"word":"46–60, ","start":126.98996923828125,"end":127.27982421875},{"word":"or ","start":127.27982421875,"end":127.56967944335938},{"word":"31–45?","start":127.56967944335938,"end":127.85953442382812}],"metadata":{"response_id":10}},{"role":"user","content":"Forty six sixty. 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The phrase 'for statistical purposes' and approved closing sentence were present.","Debug Analytical Variables":"The call flow completion rate is 95% because the official opening was delivered after identity confirmation, all relevant survey questions were asked except the last two which were skipped appropriately after the refusal to renew, a valid outcome was assigned, and the call ended with an approved closing. Official Opening Gate Accuracy is 100% as the opening was only spoken after confirming the contact's identity and not to a gatekeeper. Survey Order Integrity Score is 100% because the questions were asked in the correct order without violations. Skip Logic Accuracy is 100% since the agent correctly skipped questions 4 and 5 after the contact refused to renew and no renewal email was sent. Verbatim Survey Compliance is 90% due to mostly exact question wording with minor repetition on the satisfaction question. Mandatory Phrase Detection is Yes because the required phrase 'for statistical purposes' and the approved closing sentence were both present.","IVR_detector":"No","call_sequence":"5 questions asked","Lead Status":"Refused"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7175,7227,7245,7246,8026,8277,8339,8506,8506,8554,7559,7593,8725,8800,8935,8935],"average":8103,"num_requests":16},"tool_calls":[{"tool_call_id":"7c8dd0007121c8c5","name":"press_digit","type":"press_digit","start_time_sec":1.341,"latency_ms":0,"success":true},{"tool_call_id":"65346e76a5e53281","name":"end_call","type":"end_call","start_time_sec":216.244}],"from_number":"+14375242727","to_number":"+19024637177","direction":"outbound"},"event_timestamp":1774616765779} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 34350 CALL ID: call_3480ef148f905570405055ce923 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cc2d6de9081c9a94780a2dd09f424e73","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T13:56:59-06:00","udate":"2026-03-27T08:06:06-05:00","edate":"2026-02-27T13:53:56-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:27","updated_utc_timestamp":"2026-03-27 08:06:06","created_timestamp":"2025-04-16 12:51:27","updated_timestamp":"2026-03-27 08:06:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/automationEntryCounts"},"id":"34350","organization":"20974"}],"fieldValue":{"contact":"34350","field":"310","value":"The agent contacted Tonya regarding her lapsed Associate membership with the National Payroll Institute. Tonya answered the survey questions but declined to renew her membership, citing insufficient use of the membership benefits. The call ended politely with no renewal.","cdate":"2026-02-26T13:55:42-06:00","udate":"2026-03-27T08:06:06-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012471\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012471\/field"},"owner":"34350","id":"1012471"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cc2d6de9081c9a94780a2dd09f424e73","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T13:56:59-06:00","udate":"2026-03-27T08:06:06-05:00","edate":"2026-02-27T13:53:56-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:27","updated_utc_timestamp":"2026-03-27 08:06:06","created_timestamp":"2025-04-16 12:51:27","updated_timestamp":"2026-03-27 08:06:06","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/automationEntryCounts"},"id":"34350","organization":"20974"}],"fieldValue":{"contact":"34350","field":"311","value":"Membership Renewal Declined After Survey","cdate":"2026-02-26T13:55:42-06:00","udate":"2026-03-27T08:06:06-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012472\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012472\/field"},"owner":"34350","id":"1012472"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cc2d6de9081c9a94780a2dd09f424e73","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T13:56:59-06:00","udate":"2026-03-27T08:06:07-05:00","edate":"2026-02-27T13:53:56-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:27","updated_utc_timestamp":"2026-03-27 08:06:07","created_timestamp":"2025-04-16 12:51:27","updated_timestamp":"2026-03-27 08:06:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/automationEntryCounts"},"id":"34350","organization":"20974"}],"fieldValue":{"contact":"34350","field":"33","value":"june 6 2025 vm\r\nLN \/ 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya\n2026 Mar 25 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 25 voicemail reached, no message left\n2026 Mar 27 contact answered, completed survey, declined renewal","cdate":"2025-06-06T07:57:17-05:00","udate":"2026-03-27T08:06:07-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/516350\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/516350\/field"},"owner":"34350","id":"516350"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ 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08:06:07","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34350\/automationEntryCounts"},"id":"34350","organization":"20974"}],"fieldValue":{"contact":"34350","field":"52","value":"No","cdate":"2026-02-26T13:55:43-06:00","udate":"2026-03-27T08:06:07-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012473\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1012473\/field"},"owner":"34350","id":"1012473"}} FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cc2d6de9081c9a94780a2dd09f424e73","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T13:56:59-06:00","udate":"2026-03-27T08:06:07-05:00","edate":"2026-02-27T13:53:56-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:27","updated_utc_timestamp":"2026-03-27 08:06:07","created_timestamp":"2025-04-16 12:51:27","updated_timestamp":"2026-03-27 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FIELD 80 → HTTP 201 {"contacts":[{"cdate":"2025-04-16T12:51:27-05:00","email":"twbishop_68@hotmail.com","phone":"9024637177","firstName":"Tonya","lastName":"Bishop","orgid":"20974","orgname":"CJ Limited","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cc2d6de9081c9a94780a2dd09f424e73","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":"2026-02-27T13:56:59-06:00","udate":"2026-03-27T08:06:08-05:00","edate":"2026-02-27T13:53:56-06:00","deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:27","updated_utc_timestamp":"2026-03-27 08:06:08","created_timestamp":"2025-04-16 12:51:27","updated_timestamp":"2026-03-27 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 09:39:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_15638bcf67aca6423cc84864618","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Matthew","last_name":"Chow","full_name":"Matthew Chow","contact_id":"28743","email":"matthew.chow@sfcsc.ca","orgname":"South Frontenac Community Services Corp.","member_type":"AST","bloc_notes_ac":"oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 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10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 23 call reached automated system, no human contact made\n2026 Mar 25 call reached voicemail at Southern Frontenac Community Services; no direct contact with Matthew Chow.\n2026 Mar 27 call reached voicemail, message 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:56-06:00","email":"matthew.chow@sfcsc.ca","phone":"6133766477","firstName":"Matthew","lastName":"Chow","orgid":"16884","orgname":"South Frontenac Community Services Corp.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"bebd8db7a36e1172074922de725d194a","socialdata_lastcheck":null,"email_local":"","email_domain":"sfcsc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T08:39:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:56","updated_utc_timestamp":"2026-03-27 08:39:30","created_timestamp":"2025-02-12 09:31:56","updated_timestamp":"2026-03-27 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:31:56-06:00","email":"matthew.chow@sfcsc.ca","phone":"6133766477","firstName":"Matthew","lastName":"Chow","orgid":"16884","orgname":"South Frontenac Community Services Corp.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"bebd8db7a36e1172074922de725d194a","socialdata_lastcheck":null,"email_local":"","email_domain":"sfcsc.ca","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T08:39:30-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:31:56","updated_utc_timestamp":"2026-03-27 08:39:30","created_timestamp":"2025-02-12 09:31:56","updated_timestamp":"2026-03-27 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 10:12:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7034958473ad4372dbaa674e963","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Freshta","last_name":"Maher","full_name":"Freshta Maher","contact_id":"29510","email":"fmaher@servicetitan.com","orgname":"ServiceTitan Inc","member_type":"AST","bloc_notes_ac":"Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 10:57:18 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_db3ca57693cfa38f0bafbb851e4","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Freshta","last_name":"Maher","full_name":"Freshta Maher","contact_id":"29510","email":"fmaher@servicetitan.com","orgname":"ServiceTitan Inc","member_type":"AST","bloc_notes_ac":"Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction\n2026 Mar 25 call reached automated system only, no human contact","number_of_passed_courses":"0","extension":"","province":"CA","toronto_current_time":"2026-03-27T10:01:44-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_db3ca57693cfa38f0bafbb851e4","X-RetellAI-SipTraceId":"call_db3ca57693cfa38f0bafbb851e4","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774620127085,"end_timestamp":1774623425345,"duration_ms":3298260,"transcript":"User: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have chain For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name direct Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name direct Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name direct Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. 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Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":68.443005,"end":68.683},{"word":"you ","start":68.683,"end":68.84301},{"word":"for ","start":68.84301,"end":69.003},{"word":"calling ","start":69.003,"end":69.403004},{"word":"ServiceTitan. 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For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox press nine. ","words":[{"word":"Thank ","start":1909.913,"end":1910.2329000000002},{"word":"you ","start":1910.2329000000002,"end":1910.393},{"word":"for ","start":1910.393,"end":1910.553},{"word":"calling ","start":1910.553,"end":1910.8729},{"word":"ServiceTitan. 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Please enter the first three digits of the employee's first name. ","words":[{"word":"Welcome ","start":2008.4530000000002,"end":2008.933},{"word":"to ","start":2008.933,"end":2009.093},{"word":"dial ","start":2009.2530000000002,"end":2009.5729000000001},{"word":"by ","start":2009.5729000000001,"end":2009.813},{"word":"name ","start":2009.813,"end":2010.053},{"word":"directory. 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t":82.475},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":371.1375},{"product":"llm_token_surcharge","cost":1385.6000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":27.4916667}],"total_duration_seconds":3299,"total_duration_unit_price":0.6575061,"combined_cost":2169.1125},"call_analysis":{"call_summary":"The call was an outbound attempt to reach a contact named Freshta via a dial-by-name directory system. The agent repeatedly entered the first three letters of the contact's name but was unable to reach a human, as the call remained within the automated directory system throughout the 55-minute duration. The call ended with the user hanging up without connecting to a live person.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-03-27 10:02","Mini-NPS":"3","One-Sentence-not-Renewed":"","int_code":"05","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 27 call attempted to reach Freshta via dial-by-name directory but no human answered","Other-member-benefit":"","call_summary_title":"No Human Reached - Dial-by-Name Directory Loop","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . The call never reached a valid finish state with a human; it was stuck in an automated system without any survey or conversation completion.","Official Opening Gate Accuracy":"0% . No official opening was spoken as no identity confirmation or human interaction occurred.","Survey Order Integrity Score":"0% . No survey questions were asked or answered.","Skip Logic Accuracy":"100% . The call logically ended without survey or renewal steps due to no human contact.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . No mandatory phrases were spoken due to lack of human interaction.","Debug Analytical Variables":"The call was entirely within an automated dial-by-name directory system with repeated attempts to enter the first three letters of the contact's name. No human answered or was reached, so no official opening, survey questions, or closing phrases were delivered. The call ended with the user hanging up, resulting in a 0% completion rate for call flow, official opening, survey order, and verbatim compliance. Skip logic was correctly applied as no survey or renewal steps were possible. Mandatory phrases were not detected due to no human interaction.","IVR_detector":"Yes","call_sequence":"Not 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5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction\n2026 Mar 25 call reached automated system only, no human contact\n2026 Mar 27 call attempted to reach 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:30-06:00","email":"fmaher@servicetitan.com","phone":"8558990970","firstName":"Freshta","lastName":"Maher","orgid":"23628","orgname":"ServiceTitan Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"62886b629d0a11e3ea1b79c4cf642d62","socialdata_lastcheck":null,"email_local":"","email_domain":"servicetitan.com","sentcnt":"7","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T09:57:19-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:30","updated_utc_timestamp":"2026-03-27 09:57:19","created_timestamp":"2025-02-12 09:32:30","updated_timestamp":"2026-03-27 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 13:04:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bc9106c6c84304b0690c4c257f5","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rayhab","last_name":"Williamson","full_name":"Rayhab Williamson","contact_id":"31324","email":"rayhab19@hotmail.com","orgname":"TappCONNECT Inc.","member_type":"AST","bloc_notes_ac":"Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson\n2026 Mar 23 call to Yellow Cabin Barrel Taxi, asked for Rayhab Williamson, not available, call ended.\n2026 Mar 25 call answered by receptionist, Rayhab not available, no callback time given","number_of_passed_courses":"4","extension":"","province":"AB","toronto_current_time":"2026-03-27T13:01:39-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bc9106c6c84304b0690c4c257f5","X-RetellAI-SipTraceId":"call_bc9106c6c84304b0690c4c257f5","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774630926271,"end_timestamp":1774631034905,"duration_ms":108634,"transcript":"Agent: Hello, may I please speak with Rayhab?\nUser: Good morning, Amanda. Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience. During this transition. Would you like a taxi? \nAgent: Thank you for the information. May I please speak with Rayhab Williamson?\nUser: Great. Is this an account booking? \nAgent: Actually, I’m calling for Rayhab Williamson. Is Rayhab available to speak right now?\nUser: Alright. Please tell me both when and where you would like to be picked up. \nAgent: Thank you, but I’m not looking to book a taxi. I’m calling to speak with Rayhab Williamson. Is Rayhab available at the moment?\nUser: You wanna be picked up as soon as possible? \nAgent: No, thank you. I’m not requesting a taxi. I just need to speak with Rayhab Williamson. Is Rayhab available to come to the phone?\nUser: Let's focus on the pickup time for now. When would you like to be picked up? \nAgent: I apologize for any confusion. I’m not a customer looking for a taxi. I’m calling on behalf of the National Payroll Institute to speak with Rayhab Williamson. Is Rayhab available to take this call?\nUser: Let's focus on the pickup. Time for now. When you like to be picked up? \nAgent: Thank you for your time. I will try calling back another time. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Rayhab?","words":[{"word":"Hello, ","start":1.981708251953125,"end":2.2715634765625},{"word":"may ","start":2.2715634765625,"end":2.56141845703125},{"word":"I ","start":2.56141845703125,"end":2.8512734375},{"word":"please ","start":2.8512734375,"end":3.141128662109375},{"word":"speak ","start":3.141128662109375,"end":3.430983642578125},{"word":"with ","start":3.3636865234375,"end":3.653541748046875},{"word":"Rayhab?","start":3.3636865234375,"end":3.653541748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning, Amanda. Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience. During this transition. Would you like a taxi? ","words":[{"word":"Good ","start":4.388000000000001,"end":4.708},{"word":"morning, ","start":4.708,"end":5.0280000000000005},{"word":"Amanda. ","start":5.0280000000000005,"end":5.588},{"word":"Thank ","start":5.588,"end":5.748},{"word":"you ","start":5.748,"end":5.828},{"word":"for ","start":5.828,"end":5.988},{"word":"calling ","start":5.988,"end":6.227999700000001},{"word":"Yellow ","start":6.227999700000001,"end":6.6280003},{"word":"Cabin ","start":6.6280003,"end":7.0280000000000005},{"word":"Barrel ","start":7.0280000000000005,"end":7.3479996000000005},{"word":"Taxi. ","start":7.3479996000000005,"end":7.748},{"word":"This ","start":8.058,"end":8.378},{"word":"call ","start":8.378,"end":8.618},{"word":"may ","start":8.618,"end":8.777999999999999},{"word":"be ","start":8.777999999999999,"end":9.018001},{"word":"recorded. 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May I please speak with Rayhab Williamson?","words":[{"word":"Thank ","start":21.896,"end":22.18585498046875},{"word":"you ","start":22.18585498046875,"end":22.475710205078126},{"word":"for ","start":22.475710205078126,"end":22.765565185546876},{"word":"the ","start":22.765565185546876,"end":23.05542041015625},{"word":"information.","start":22.9413115234375,"end":23.231166748046874},{"word":" May ","start":23.231166748046874,"end":23.521021728515624},{"word":"I ","start":23.521021728515624,"end":23.810876708984374},{"word":"please ","start":23.810876708984374,"end":24.10073193359375},{"word":"speak ","start":24.10073193359375,"end":24.3905869140625},{"word":"with ","start":24.3905869140625,"end":24.680442138671875},{"word":"Rayhab ","start":24.680442138671875,"end":24.970297119140625},{"word":"Williamson?","start":24.970297119140625,"end":25.260152099609375}],"metadata":{"response_id":1}},{"role":"user","content":"Great. Is this an account booking? ","words":[{"word":"Great. ","start":29.998,"end":30.398},{"word":"Is ","start":30.398,"end":30.638001000000003},{"word":"this ","start":30.638001000000003,"end":30.718001},{"word":"an ","start":30.718001,"end":30.878001},{"word":"account ","start":30.878001,"end":31.198},{"word":"booking? ","start":31.198,"end":31.518}]},{"role":"agent","content":"Actually, I’m calling for Rayhab Williamson. Is Rayhab available to speak right now?","words":[{"word":"Actually, ","start":34.029708251953124,"end":34.3195634765625},{"word":"I’m ","start":34.3195634765625,"end":34.60941845703125},{"word":"calling ","start":34.60941845703125,"end":34.8992734375},{"word":"for ","start":34.8992734375,"end":35.189128662109376},{"word":"Rayhab ","start":35.189128662109376,"end":35.47898364257812},{"word":"Williamson.","start":35.47898364257812,"end":35.7688388671875},{"word":" Is ","start":36.711625,"end":37.00147998046875},{"word":"Rayhab ","start":37.00147998046875,"end":37.29133520507813},{"word":"available ","start":37.29133520507813,"end":37.58119018554687},{"word":"to ","start":37.58119018554687,"end":37.87104541015625},{"word":"speak ","start":37.87104541015625,"end":38.160900390625},{"word":"right ","start":38.160900390625,"end":38.45075537109375},{"word":"now?","start":38.45075537109375,"end":38.740610595703124}],"metadata":{"response_id":2}},{"role":"user","content":"Alright. Please tell me both when and where you would like to be picked up. ","words":[{"word":"Alright. ","start":42.428000000000004,"end":43.148},{"word":"Please ","start":43.228,"end":43.548003},{"word":"tell ","start":43.548003,"end":43.788000000000004},{"word":"me ","start":43.788000000000004,"end":43.948},{"word":"both ","start":43.948,"end":44.188003},{"word":"when ","start":44.188003,"end":44.428000000000004},{"word":"and ","start":44.428000000000004,"end":44.588},{"word":"where ","start":44.588,"end":44.828002},{"word":"you ","start":44.828002,"end":44.988},{"word":"would ","start":44.988,"end":45.068},{"word":"like ","start":45.068,"end":45.228},{"word":"to ","start":45.228,"end":45.308},{"word":"be ","start":45.308,"end":45.468},{"word":"picked ","start":45.468,"end":45.628},{"word":"up. ","start":45.628,"end":45.788000000000004}]},{"role":"agent","content":"Thank you, but I’m not looking to book a taxi. I’m calling to speak with Rayhab Williamson. Is Rayhab available at the moment?","words":[{"word":"Thank ","start":47.90870825195312,"end":48.1985634765625},{"word":"you, ","start":48.1985634765625,"end":48.48841845703125},{"word":"but ","start":48.48841845703125,"end":48.7782734375},{"word":"I’m ","start":48.7782734375,"end":49.06812866210937},{"word":"not ","start":49.06812866210937,"end":49.35798364257813},{"word":"looking ","start":49.35798364257813,"end":49.6478388671875},{"word":"to ","start":49.6478388671875,"end":49.93769384765625},{"word":"book ","start":49.93769384765625,"end":50.227548828125},{"word":"a ","start":50.227548828125,"end":50.51740405273438},{"word":"taxi.","start":50.51740405273438,"end":50.807259033203124},{"word":" I’m ","start":50.86925,"end":51.15910498046875},{"word":"calling ","start":51.15910498046875,"end":51.44896020507812},{"word":"to ","start":51.44896020507812,"end":51.738815185546876},{"word":"speak ","start":51.738815185546876,"end":52.02867041015625},{"word":"with ","start":52.02867041015625,"end":52.318525390625},{"word":"Rayhab ","start":52.318525390625,"end":52.60838037109375},{"word":"Williamson.","start":52.60838037109375,"end":52.89823559570313},{"word":" Is ","start":53.19125,"end":53.48110498046875},{"word":"Rayhab ","start":53.48110498046875,"end":53.770960205078126},{"word":"available ","start":53.770960205078126,"end":54.06081518554687},{"word":"at ","start":54.06081518554687,"end":54.35067041015625},{"word":"the ","start":54.35067041015625,"end":54.640525390625},{"word":"moment?","start":54.640525390625,"end":54.93038037109375}],"metadata":{"response_id":3}},{"role":"user","content":"You wanna be picked up as soon as possible? ","words":[{"word":"You ","start":57.978,"end":58.298},{"word":"wanna ","start":58.298,"end":58.458},{"word":"be ","start":58.458,"end":58.698},{"word":"picked ","start":58.698,"end":58.938},{"word":"up ","start":58.938,"end":59.018},{"word":"as ","start":59.018,"end":59.178000000000004},{"word":"soon ","start":59.178000000000004,"end":59.338},{"word":"as ","start":59.338,"end":59.498000000000005},{"word":"possible? ","start":59.498000000000005,"end":59.738}]},{"role":"agent","content":"No, thank you. I’m not requesting a taxi. I just need to speak with Rayhab Williamson. Is Rayhab available to come to the phone?","words":[{"word":"No, ","start":62.651708251953124,"end":62.9415634765625},{"word":"thank ","start":62.9415634765625,"end":63.23141845703125},{"word":"you.","start":63.23141845703125,"end":63.5212734375},{"word":" I’m ","start":63.92883325195312,"end":64.2186884765625},{"word":"not ","start":64.2186884765625,"end":64.50854345703125},{"word":"requesting ","start":64.50854345703125,"end":64.7983984375},{"word":"a ","start":64.7983984375,"end":65.08825366210938},{"word":"taxi.","start":65.08825366210938,"end":65.37810864257813},{"word":" I ","start":65.47295825195313,"end":65.7628134765625},{"word":"just ","start":65.7628134765625,"end":66.05266845703125},{"word":"need ","start":66.05266845703125,"end":66.3425234375},{"word":"to ","start":66.3425234375,"end":66.63237866210937},{"word":"speak ","start":66.63237866210937,"end":66.92223364257812},{"word":"with ","start":66.92223364257812,"end":67.2120888671875},{"word":"Rayhab ","start":67.2120888671875,"end":67.50194384765625},{"word":"Williamson.","start":67.50194384765625,"end":67.791798828125},{"word":" Is ","start":68.12004174804687,"end":68.40989672851562},{"word":"Rayhab ","start":68.40989672851562,"end":68.69975170898438},{"word":"available ","start":68.69975170898438,"end":68.98960693359375},{"word":"to ","start":68.98960693359375,"end":69.2794619140625},{"word":"come ","start":69.2794619140625,"end":69.56931713867188},{"word":"to ","start":69.56931713867188,"end":69.85917211914062},{"word":"the ","start":69.85917211914062,"end":70.14902709960937},{"word":"phone?","start":70.14902709960937,"end":70.43888232421875}],"metadata":{"response_id":4}},{"role":"user","content":"Let's focus on the pickup time for now. When would you like to be picked up? ","words":[{"word":"Let's ","start":76.527995,"end":76.928},{"word":"focus ","start":76.928,"end":77.167995},{"word":"on ","start":77.167995,"end":77.408},{"word":"the ","start":77.408,"end":77.487994},{"word":"pickup ","start":77.487994,"end":77.728},{"word":"time ","start":77.728,"end":78.048},{"word":"for ","start":78.048,"end":78.207995},{"word":"now. ","start":78.207995,"end":78.368},{"word":"When ","start":78.688,"end":79.008},{"word":"would ","start":79.008,"end":79.168},{"word":"you ","start":79.168,"end":79.248},{"word":"like ","start":79.248,"end":79.408},{"word":"to ","start":79.408,"end":79.56799600000001},{"word":"be ","start":79.56799600000001,"end":79.728},{"word":"picked ","start":79.728,"end":79.968},{"word":"up? ","start":79.968,"end":80.048}]},{"role":"agent","content":"I apologize for any confusion. I’m not a customer looking for a taxi. I’m calling on behalf of the National Payroll Institute to speak with Rayhab Williamson. Is Rayhab available to take this call?","words":[{"word":"I ","start":82.53770825195312,"end":82.8275634765625},{"word":"apologize ","start":82.8275634765625,"end":83.11741845703125},{"word":"for ","start":83.11741845703125,"end":83.4072734375},{"word":"any ","start":83.4072734375,"end":83.69712866210938},{"word":"confusion.","start":83.69712866210938,"end":83.98698364257812},{"word":" I’m ","start":84.54625,"end":84.83610498046875},{"word":"not ","start":84.83610498046875,"end":85.12596020507813},{"word":"a ","start":85.12596020507813,"end":85.41581518554688},{"word":"customer ","start":85.41581518554688,"end":85.70567041015624},{"word":"looking ","start":85.70567041015624,"end":85.995525390625},{"word":"for ","start":85.995525390625,"end":86.28538037109375},{"word":"a ","start":86.28538037109375,"end":86.57523559570312},{"word":"taxi.","start":86.57523559570312,"end":86.86509057617188},{"word":" I’m ","start":87.6345,"end":87.92435498046875},{"word":"calling ","start":87.92435498046875,"end":88.21421020507813},{"word":"on ","start":88.21421020507813,"end":88.50406518554688},{"word":"behalf ","start":88.50406518554688,"end":88.79392041015625},{"word":"of ","start":88.79392041015625,"end":89.083775390625},{"word":"the ","start":89.083775390625,"end":89.37363037109375},{"word":"National ","start":89.37363037109375,"end":89.66348559570312},{"word":"Payroll ","start":89.66348559570312,"end":89.95334057617187},{"word":"Institute ","start":89.95334057617187,"end":90.24319555664063},{"word":"to ","start":90.24319555664063,"end":90.53305078125},{"word":"speak ","start":90.53305078125,"end":90.82290576171874},{"word":"with ","start":90.82290576171874,"end":91.11276098632813},{"word":"Rayhab ","start":91.11276098632813,"end":91.40261596679687},{"word":"Williamson.","start":91.31527001953125,"end":91.605125},{"word":" Is ","start":91.605125,"end":91.89497998046875},{"word":"Rayhab ","start":91.89497998046875,"end":92.18483520507813},{"word":"available ","start":92.18483520507813,"end":92.47469018554688},{"word":"to ","start":92.47469018554688,"end":92.76454541015624},{"word":"take ","start":92.76454541015624,"end":93.054400390625},{"word":"this ","start":93.054400390625,"end":93.34425537109375},{"word":"call?","start":93.34425537109375,"end":93.63411059570312}],"metadata":{"response_id":5}},{"role":"user","content":"Let's focus on the pickup. Time for now. When you like to be picked up? ","words":[{"word":"Let's ","start":98.618,"end":99.018},{"word":"focus ","start":99.018,"end":99.258},{"word":"on ","start":99.258,"end":99.418},{"word":"the ","start":99.418,"end":99.578},{"word":"pickup. ","start":99.578,"end":99.738},{"word":"Time ","start":99.898,"end":100.218},{"word":"for ","start":100.218,"end":100.457995},{"word":"now. ","start":100.457995,"end":100.938},{"word":"When ","start":100.938,"end":101.178},{"word":"you ","start":101.79801,"end":102.11801},{"word":"like ","start":102.11801,"end":102.19800000000001},{"word":"to ","start":102.19800000000001,"end":102.358005},{"word":"be ","start":102.358005,"end":102.43801},{"word":"picked ","start":102.43801,"end":102.598},{"word":"up? ","start":102.598,"end":102.678004}]},{"role":"agent","content":"Thank you for your time. I will try calling back another time. Goodbye.","words":[{"word":"Thank ","start":104.39370825195313,"end":104.6835634765625},{"word":"you ","start":104.6835634765625,"end":104.97341845703124},{"word":"for ","start":104.97341845703124,"end":105.2632734375},{"word":"your ","start":105.2184365234375,"end":105.50829174804687},{"word":"time. ","start":105.2184365234375,"end":105.50829174804687},{"word":"I ","start":105.50829174804687,"end":105.79814672851562},{"word":"will ","start":105.79814672851562,"end":106.08800170898438},{"word":"try ","start":106.08800170898438,"end":106.37785693359375},{"word":"calling ","start":106.37785693359375,"end":106.6677119140625},{"word":"back ","start":106.6677119140625,"end":106.95756713867188},{"word":"another ","start":106.95756713867188,"end":107.24742211914062},{"word":"time. ","start":107.24742211914062,"end":107.53727709960937},{"word":"Goodbye.","start":108.01604174804687,"end":108.30589672851562}],"metadata":{"response_id":7}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Rayhab?","words":[{"word":"Hello, ","start":1.981708251953125,"end":2.2715634765625},{"word":"may ","start":2.2715634765625,"end":2.56141845703125},{"word":"I ","start":2.56141845703125,"end":2.8512734375},{"word":"please ","start":2.8512734375,"end":3.141128662109375},{"word":"speak ","start":3.141128662109375,"end":3.430983642578125},{"word":"with ","start":3.3636865234375,"end":3.653541748046875},{"word":"Rayhab?","start":3.3636865234375,"end":3.653541748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning, Amanda. Thank you for calling Yellow Cabin Barrel Taxi. This call may be recorded. We've recently updated our internal systems. Some things may have changed, so please listen carefully. Thank you for your patience. During this transition. Would you like a taxi? ","words":[{"word":"Good ","start":4.388000000000001,"end":4.708},{"word":"morning, ","start":4.708,"end":5.0280000000000005},{"word":"Amanda. ","start":5.0280000000000005,"end":5.588},{"word":"Thank ","start":5.588,"end":5.748},{"word":"you ","start":5.748,"end":5.828},{"word":"for ","start":5.828,"end":5.988},{"word":"calling ","start":5.988,"end":6.227999700000001},{"word":"Yellow ","start":6.227999700000001,"end":6.6280003},{"word":"Cabin ","start":6.6280003,"end":7.0280000000000005},{"word":"Barrel ","start":7.0280000000000005,"end":7.3479996000000005},{"word":"Taxi. ","start":7.3479996000000005,"end":7.748},{"word":"This ","start":8.058,"end":8.378},{"word":"call ","start":8.378,"end":8.618},{"word":"may ","start":8.618,"end":8.777999999999999},{"word":"be ","start":8.777999999999999,"end":9.018001},{"word":"recorded. ","start":9.018001,"end":9.818},{"word":"We've ","start":9.978,"end":10.298},{"word":"recently ","start":10.298,"end":10.618},{"word":"updated ","start":10.618,"end":11.018001},{"word":"our ","start":11.018001,"end":11.258},{"word":"internal ","start":11.258,"end":11.578},{"word":"systems. ","start":11.578,"end":11.898},{"word":"Some ","start":12.158,"end":12.478},{"word":"things ","start":12.478,"end":12.638000499999999},{"word":"may ","start":12.638000499999999,"end":12.878},{"word":"have ","start":12.878,"end":13.038},{"word":"changed, ","start":13.038,"end":13.597999999999999},{"word":"so ","start":13.598001,"end":13.758},{"word":"please ","start":13.758,"end":14.078},{"word":"listen ","start":14.078,"end":14.398},{"word":"carefully. 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May I please speak with Rayhab Williamson?","words":[{"word":"Thank ","start":21.896,"end":22.18585498046875},{"word":"you ","start":22.18585498046875,"end":22.475710205078126},{"word":"for ","start":22.475710205078126,"end":22.765565185546876},{"word":"the ","start":22.765565185546876,"end":23.05542041015625},{"word":"information.","start":22.9413115234375,"end":23.231166748046874},{"word":" May ","start":23.231166748046874,"end":23.521021728515624},{"word":"I ","start":23.521021728515624,"end":23.810876708984374},{"word":"please ","start":23.810876708984374,"end":24.10073193359375},{"word":"speak ","start":24.10073193359375,"end":24.3905869140625},{"word":"with ","start":24.3905869140625,"end":24.680442138671875},{"word":"Rayhab ","start":24.680442138671875,"end":24.970297119140625},{"word":"Williamson?","start":24.970297119140625,"end":25.260152099609375}],"metadata":{"response_id":1}},{"role":"user","content":"Great. Is this an account booking? ","words":[{"word":"Great. ","start":29.998,"end":30.398},{"word":"Is ","start":30.398,"end":30.638001000000003},{"word":"this ","start":30.638001000000003,"end":30.718001},{"word":"an ","start":30.718001,"end":30.878001},{"word":"account ","start":30.878001,"end":31.198},{"word":"booking? ","start":31.198,"end":31.518}]},{"role":"agent","content":"Actually, I’m calling for Rayhab Williamson. Is Rayhab available to speak right now?","words":[{"word":"Actually, ","start":34.029708251953124,"end":34.3195634765625},{"word":"I’m ","start":34.3195634765625,"end":34.60941845703125},{"word":"calling ","start":34.60941845703125,"end":34.8992734375},{"word":"for ","start":34.8992734375,"end":35.189128662109376},{"word":"Rayhab ","start":35.189128662109376,"end":35.47898364257812},{"word":"Williamson.","start":35.47898364257812,"end":35.7688388671875},{"word":" Is ","start":36.711625,"end":37.00147998046875},{"word":"Rayhab ","start":37.00147998046875,"end":37.29133520507813},{"word":"available ","start":37.29133520507813,"end":37.58119018554687},{"word":"to ","start":37.58119018554687,"end":37.87104541015625},{"word":"speak ","start":37.87104541015625,"end":38.160900390625},{"word":"right ","start":38.160900390625,"end":38.45075537109375},{"word":"now?","start":38.45075537109375,"end":38.740610595703124}],"metadata":{"response_id":2}},{"role":"user","content":"Alright. Please tell me both when and where you would like to be picked up. ","words":[{"word":"Alright. ","start":42.428000000000004,"end":43.148},{"word":"Please ","start":43.228,"end":43.548003},{"word":"tell ","start":43.548003,"end":43.788000000000004},{"word":"me ","start":43.788000000000004,"end":43.948},{"word":"both ","start":43.948,"end":44.188003},{"word":"when ","start":44.188003,"end":44.428000000000004},{"word":"and ","start":44.428000000000004,"end":44.588},{"word":"where ","start":44.588,"end":44.828002},{"word":"you ","start":44.828002,"end":44.988},{"word":"would ","start":44.988,"end":45.068},{"word":"like ","start":45.068,"end":45.228},{"word":"to ","start":45.228,"end":45.308},{"word":"be ","start":45.308,"end":45.468},{"word":"picked ","start":45.468,"end":45.628},{"word":"up. ","start":45.628,"end":45.788000000000004}]},{"role":"agent","content":"Thank you, but I’m not looking to book a taxi. I’m calling to speak with Rayhab Williamson. Is Rayhab available at the moment?","words":[{"word":"Thank ","start":47.90870825195312,"end":48.1985634765625},{"word":"you, ","start":48.1985634765625,"end":48.48841845703125},{"word":"but ","start":48.48841845703125,"end":48.7782734375},{"word":"I’m ","start":48.7782734375,"end":49.06812866210937},{"word":"not ","start":49.06812866210937,"end":49.35798364257813},{"word":"looking ","start":49.35798364257813,"end":49.6478388671875},{"word":"to ","start":49.6478388671875,"end":49.93769384765625},{"word":"book ","start":49.93769384765625,"end":50.227548828125},{"word":"a ","start":50.227548828125,"end":50.51740405273438},{"word":"taxi.","start":50.51740405273438,"end":50.807259033203124},{"word":" I’m ","start":50.86925,"end":51.15910498046875},{"word":"calling ","start":51.15910498046875,"end":51.44896020507812},{"word":"to ","start":51.44896020507812,"end":51.738815185546876},{"word":"speak ","start":51.738815185546876,"end":52.02867041015625},{"word":"with ","start":52.02867041015625,"end":52.318525390625},{"word":"Rayhab ","start":52.318525390625,"end":52.60838037109375},{"word":"Williamson.","start":52.60838037109375,"end":52.89823559570313},{"word":" Is ","start":53.19125,"end":53.48110498046875},{"word":"Rayhab ","start":53.48110498046875,"end":53.770960205078126},{"word":"available ","start":53.770960205078126,"end":54.06081518554687},{"word":"at ","start":54.06081518554687,"end":54.35067041015625},{"word":"the ","start":54.35067041015625,"end":54.640525390625},{"word":"moment?","start":54.640525390625,"end":54.93038037109375}],"metadata":{"response_id":3}},{"role":"user","content":"You wanna be picked up as soon as possible? ","words":[{"word":"You ","start":57.978,"end":58.298},{"word":"wanna ","start":58.298,"end":58.458},{"word":"be ","start":58.458,"end":58.698},{"word":"picked ","start":58.698,"end":58.938},{"word":"up ","start":58.938,"end":59.018},{"word":"as ","start":59.018,"end":59.178000000000004},{"word":"soon ","start":59.178000000000004,"end":59.338},{"word":"as ","start":59.338,"end":59.498000000000005},{"word":"possible? ","start":59.498000000000005,"end":59.738}]},{"role":"agent","content":"No, thank you. I’m not requesting a taxi. I just need to speak with Rayhab Williamson. Is Rayhab available to come to the phone?","words":[{"word":"No, ","start":62.651708251953124,"end":62.9415634765625},{"word":"thank ","start":62.9415634765625,"end":63.23141845703125},{"word":"you.","start":63.23141845703125,"end":63.5212734375},{"word":" I’m ","start":63.92883325195312,"end":64.2186884765625},{"word":"not ","start":64.2186884765625,"end":64.50854345703125},{"word":"requesting ","start":64.50854345703125,"end":64.7983984375},{"word":"a ","start":64.7983984375,"end":65.08825366210938},{"word":"taxi.","start":65.08825366210938,"end":65.37810864257813},{"word":" I ","start":65.47295825195313,"end":65.7628134765625},{"word":"just ","start":65.7628134765625,"end":66.05266845703125},{"word":"need ","start":66.05266845703125,"end":66.3425234375},{"word":"to ","start":66.3425234375,"end":66.63237866210937},{"word":"speak ","start":66.63237866210937,"end":66.92223364257812},{"word":"with ","start":66.92223364257812,"end":67.2120888671875},{"word":"Rayhab ","start":67.2120888671875,"end":67.50194384765625},{"word":"Williamson.","start":67.50194384765625,"end":67.791798828125},{"word":" Is ","start":68.12004174804687,"end":68.40989672851562},{"word":"Rayhab ","start":68.40989672851562,"end":68.69975170898438},{"word":"available ","start":68.69975170898438,"end":68.98960693359375},{"word":"to ","start":68.98960693359375,"end":69.2794619140625},{"word":"come ","start":69.2794619140625,"end":69.56931713867188},{"word":"to ","start":69.56931713867188,"end":69.85917211914062},{"word":"the ","start":69.85917211914062,"end":70.14902709960937},{"word":"phone?","start":70.14902709960937,"end":70.43888232421875}],"metadata":{"response_id":4}},{"role":"user","content":"Let's focus on the pickup time for now. When would you like to be picked up? ","words":[{"word":"Let's ","start":76.527995,"end":76.928},{"word":"focus ","start":76.928,"end":77.167995},{"word":"on ","start":77.167995,"end":77.408},{"word":"the ","start":77.408,"end":77.487994},{"word":"pickup ","start":77.487994,"end":77.728},{"word":"time ","start":77.728,"end":78.048},{"word":"for ","start":78.048,"end":78.207995},{"word":"now. ","start":78.207995,"end":78.368},{"word":"When ","start":78.688,"end":79.008},{"word":"would ","start":79.008,"end":79.168},{"word":"you ","start":79.168,"end":79.248},{"word":"like ","start":79.248,"end":79.408},{"word":"to ","start":79.408,"end":79.56799600000001},{"word":"be ","start":79.56799600000001,"end":79.728},{"word":"picked ","start":79.728,"end":79.968},{"word":"up? ","start":79.968,"end":80.048}]},{"role":"agent","content":"I apologize for any confusion. I’m not a customer looking for a taxi. I’m calling on behalf of the National Payroll Institute to speak with Rayhab Williamson. Is Rayhab available to take this call?","words":[{"word":"I ","start":82.53770825195312,"end":82.8275634765625},{"word":"apologize ","start":82.8275634765625,"end":83.11741845703125},{"word":"for ","start":83.11741845703125,"end":83.4072734375},{"word":"any ","start":83.4072734375,"end":83.69712866210938},{"word":"confusion.","start":83.69712866210938,"end":83.98698364257812},{"word":" I’m ","start":84.54625,"end":84.83610498046875},{"word":"not ","start":84.83610498046875,"end":85.12596020507813},{"word":"a ","start":85.12596020507813,"end":85.41581518554688},{"word":"customer ","start":85.41581518554688,"end":85.70567041015624},{"word":"looking ","start":85.70567041015624,"end":85.995525390625},{"word":"for ","start":85.995525390625,"end":86.28538037109375},{"word":"a ","start":86.28538037109375,"end":86.57523559570312},{"word":"taxi.","start":86.57523559570312,"end":86.86509057617188},{"word":" I’m ","start":87.6345,"end":87.92435498046875},{"word":"calling ","start":87.92435498046875,"end":88.21421020507813},{"word":"on ","start":88.21421020507813,"end":88.50406518554688},{"word":"behalf ","start":88.50406518554688,"end":88.79392041015625},{"word":"of ","start":88.79392041015625,"end":89.083775390625},{"word":"the ","start":89.083775390625,"end":89.37363037109375},{"word":"National ","start":89.37363037109375,"end":89.66348559570312},{"word":"Payroll ","start":89.66348559570312,"end":89.95334057617187},{"word":"Institute ","start":89.95334057617187,"end":90.24319555664063},{"word":"to ","start":90.24319555664063,"end":90.53305078125},{"word":"speak ","start":90.53305078125,"end":90.82290576171874},{"word":"with ","start":90.82290576171874,"end":91.11276098632813},{"word":"Rayhab ","start":91.11276098632813,"end":91.40261596679687},{"word":"Williamson.","start":91.31527001953125,"end":91.605125},{"word":" Is ","start":91.605125,"end":91.89497998046875},{"word":"Rayhab ","start":91.89497998046875,"end":92.18483520507813},{"word":"available ","start":92.18483520507813,"end":92.47469018554688},{"word":"to ","start":92.47469018554688,"end":92.76454541015624},{"word":"take ","start":92.76454541015624,"end":93.054400390625},{"word":"this ","start":93.054400390625,"end":93.34425537109375},{"word":"call?","start":93.34425537109375,"end":93.63411059570312}],"metadata":{"response_id":5}},{"role":"user","content":"Let's focus on the pickup. Time for now. When you like to be picked up? ","words":[{"word":"Let's ","start":98.618,"end":99.018},{"word":"focus ","start":99.018,"end":99.258},{"word":"on ","start":99.258,"end":99.418},{"word":"the ","start":99.418,"end":99.578},{"word":"pickup. ","start":99.578,"end":99.738},{"word":"Time ","start":99.898,"end":100.218},{"word":"for ","start":100.218,"end":100.457995},{"word":"now. ","start":100.457995,"end":100.938},{"word":"When ","start":100.938,"end":101.178},{"word":"you ","start":101.79801,"end":102.11801},{"word":"like ","start":102.11801,"end":102.19800000000001},{"word":"to ","start":102.19800000000001,"end":102.358005},{"word":"be ","start":102.358005,"end":102.43801},{"word":"picked ","start":102.43801,"end":102.598},{"word":"up? ","start":102.598,"end":102.678004}]},{"role":"agent","content":"Thank you for your time. I will try calling back another time. Goodbye.","words":[{"word":"Thank ","start":104.39370825195313,"end":104.6835634765625},{"word":"you ","start":104.6835634765625,"end":104.97341845703124},{"word":"for ","start":104.97341845703124,"end":105.2632734375},{"word":"your ","start":105.2184365234375,"end":105.50829174804687},{"word":"time. ","start":105.2184365234375,"end":105.50829174804687},{"word":"I ","start":105.50829174804687,"end":105.79814672851562},{"word":"will ","start":105.79814672851562,"end":106.08800170898438},{"word":"try ","start":106.08800170898438,"end":106.37785693359375},{"word":"calling ","start":106.37785693359375,"end":106.6677119140625},{"word":"back ","start":106.6677119140625,"end":106.95756713867188},{"word":"another ","start":106.95756713867188,"end":107.24742211914062},{"word":"time. 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The agent clarified the purpose of the call multiple times but was unable to speak with Rayhab. The call ended with the agent deciding to call back another time.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"08","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 Mar 27 call reached taxi service instead of Rayhab Williamson, no conversation with intended contact","Other-member-benefit":"","call_summary_title":"Call reached taxi service, no contact with Rayhab","Human Reached":true,"Human or not":"Yes","Call answered":true,"Call Flow Completion Rate":"50%. The call did not deliver the official opening and no survey questions were asked, but a valid outcome was assigned with the call ending politely.","Official Opening Gate Accuracy":"0%. The official opening was never spoken after identity confirmation; the agent never reached the intended contact but a gatekeeper answered instead.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. The call ended early due to no contact with the intended person, which is correct logical branching.","Verbatim Survey Compliance":"0%. No survey questions were asked, so no compliance with survey wording.","Mandatory Phrase Detection":"No. None of the required phrases such as approved closing sentence or statistical purposes phrase were detected.","Debug Analytical Variables":"The call flow completion rate is 50% because the call ended with a valid outcome but without delivering the official opening or asking any survey questions. Official opening gate accuracy is 0% because the agent never spoke the official opening after confirming identity; the call was answered by a gatekeeper (taxi service). Survey order integrity is 100% as no questions were asked, so no order violations. Skip logic accuracy is 100% because the call ended appropriately when the intended contact was not reached. Verbatim survey compliance is 0% due to no survey questions asked. Mandatory phrase detection is No because required phrases were not present.","IVR_detector":"No","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7165,7219,7840,7291,7338,7527,7452,8170],"average":7500.25,"num_requests":8},"tool_calls":[{"tool_call_id":"9370e3b68f5256f8","name":"end_call","type":"end_call","start_time_sec":108.629}],"from_number":"+14375242727","to_number":"+17804623456","direction":"outbound"},"event_timestamp":1774631042374} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 31324 CALL ID: call_bc9106c6c84304b0690c4c257f5 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T12:04:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-27 12:04:03","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-27 12:04:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/automationEntryCounts"},"id":"31324","organization":"23337"}],"fieldValue":{"contact":"31324","field":"310","value":"The agent attempted to reach Rayhab Williamson but was repeatedly interrupted by a taxi service answering the call. The agent clarified the purpose of the call multiple times but was unable to speak with Rayhab. The call ended with the agent deciding to call back another time.","cdate":"2026-03-04T15:33:32-06:00","udate":"2026-03-27T12:04:03-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034156\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034156\/field"},"owner":"31324","id":"1034156"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T12:04:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-27 12:04:03","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-27 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reached taxi service, no contact with Rayhab","cdate":"2026-03-04T15:33:32-06:00","udate":"2026-03-27T12:04:03-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034157\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1034157\/field"},"owner":"31324","id":"1034157"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T12:04:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-27 12:04:03","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-27 12:04:03","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/31324\/automationEntryCounts"},"id":"31324","organization":"23337"}],"fieldValue":{"contact":"31324","field":"33","value":"Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson\n2026 Mar 23 call to Yellow Cabin Barrel Taxi, asked for Rayhab Williamson, not available, call ended.\n2026 Mar 25 call answered by receptionist, Rayhab not available, no callback time given\n2026 Mar 27 call reached taxi service instead of Rayhab Williamson, no conversation with intended contact","cdate":"2025-04-30T11:41:11-05:00","udate":"2026-03-27T12:04:03-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374661\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/374661\/field"},"owner":"31324","id":"374661"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T12:04:03-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-27 12:04:03","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-27 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T12:04:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-27 12:04:04","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-27 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-03-12T14:19:22-05:00","email":"rayhab19@hotmail.com","phone":"7804623456","firstName":"Rayhab","lastName":"Williamson","orgid":"23337","orgname":"TappCONNECT Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"551f9f547d09df6f1ab6e0bec4a969b9","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"5","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T12:04:04-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-03-12 14:19:22","updated_utc_timestamp":"2026-03-27 12:04:04","created_timestamp":"2025-03-12 14:19:22","updated_timestamp":"2026-03-27 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 15:02:32 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_2ca620c3b4eb932ade6c91f4b73","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Charlene","last_name":"Burnett","full_name":"Charlene Burnett","contact_id":"30075","email":"payroll@fraserdirect.ca","orgname":"Fraser Direct Logistics","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"235","province":"ON","toronto_current_time":"2026-03-27T15:01:37-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2ca620c3b4eb932ade6c91f4b73","X-RetellAI-SipTraceId":"call_2ca620c3b4eb932ade6c91f4b73","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774638129049,"end_timestamp":1774638146321,"duration_ms":17272,"transcript":"User: You have reached the voice mail of Charlene Burnett at extension two three five in the payroll department. \n","transcript_object":[{"role":"user","content":"You have reached the voice mail of Charlene Burnett at extension two three five in the payroll department. 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early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made\n2026 Mar 27 reached voicemail of Charlene Burnett at extension 235","cdate":"2025-05-08T16:27:55-05:00","udate":"2026-03-27T14:02:34-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/478787\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/478787\/field"},"owner":"30075","id":"478787"}} FIELD 52 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 15:02:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_5eee98704eaa41727fde9f8f121","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Yu-Hsuan","last_name":"Liao","full_name":"Yu-Hsuan Liao","contact_id":"29231","email":"baba8235@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 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FIELD 345 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:16-06:00","email":"baba8235@gmail.com","phone":"6473026983","firstName":"Yu-Hsuan","lastName":"Liao","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"54cc4f9e7c6d84d808c9473bca77471e","socialdata_lastcheck":null,"email_local":"","email_domain":"gmail.com","sentcnt":"6","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T14:02:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:16","updated_utc_timestamp":"2026-03-27 14:02:39","created_timestamp":"2025-02-12 09:32:16","updated_timestamp":"2026-03-27 14:02:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":"2025-08-01 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-03-27 15:12:20 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ce1f46ecc0fbd6185bcb7a01c0f","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":92,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Charlene","last_name":"Burnett","full_name":"Charlene Burnett","contact_id":"30075","email":"payroll@fraserdirect.ca","orgname":"Fraser Direct Logistics","member_type":"AST","bloc_notes_ac":"April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made\n2026 Mar 27 reached voicemail of Charlene Burnett at extension 235","number_of_passed_courses":"0","extension":"","province":"ON","toronto_current_time":"2026-03-27T15:01:38-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ce1f46ecc0fbd6185bcb7a01c0f","X-RetellAI-SipTraceId":"call_ce1f46ecc0fbd6185bcb7a01c0f","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1774638726897,"end_timestamp":1774638735368,"duration_ms":8471,"transcript":"Agent: Hello, may I please \nUser: Thanks \nAgent: speak with \nUser: for calling. Sorry. I take your call right now. Please leave me a message, and I'll get back to you as soon as I can. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.509708251953125,"end":1.7995634765625},{"word":"may ","start":1.7995634765625,"end":2.08941845703125},{"word":"I ","start":2.08941845703125,"end":2.3792734375},{"word":"please ","start":2.3792734375,"end":2.669128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"Thanks ","words":[{"word":"Thanks ","start":2.8209999999999997,"end":3.141}]},{"role":"agent","content":"speak with ","words":[{"word":"speak ","start":2.669128662109375,"end":2.958983642578125},{"word":"with ","start":2.958983642578125,"end":3.2488388671875}],"metadata":{"response_id":0}},{"role":"user","content":"for calling. Sorry. I take your call right now. Please leave me a message, and I'll get back to you as soon as I can. 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No survey questions asked, no phrases detected.","Mandatory Phrase Detection":"No. Required phrases not present due to no human interaction.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call ended at voicemail without any interaction or official opening. Official Opening Gate Accuracy is 0% as no identity confirmation or official opening occurred. Survey Order Integrity Score is 0% since no survey questions were asked. Skip Logic Accuracy is 0% because no branching logic was applied. Verbatim Survey Compliance is 0% due to absence of survey questions and phrases. Mandatory Phrase Detection is No because none of the required phrases were spoken. IVR_detector is No because this is voicemail, not an automated system.","IVR_detector":"No","call_sequence":"Not reached"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7173],"average":7173,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+19053304267","direction":"outbound"},"event_timestamp":1774638741040} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 30075 CALL ID: call_ce1f46ecc0fbd6185bcb7a01c0f EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct Logistics","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"7a4b400c05f6c886029a57b447ee4492","socialdata_lastcheck":null,"email_local":"","email_domain":"fraserdirect.ca","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T14:12:21-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:03","updated_utc_timestamp":"2026-03-27 14:12:21","created_timestamp":"2025-02-12 09:33:03","updated_timestamp":"2026-03-27 14:12:21","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/30075\/automationEntryCounts"},"id":"30075","organization":"16863"}],"fieldValue":{"contact":"30075","field":"310","value":"The call reached voicemail and the user asked the agent to leave a message and promised to get back later. 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15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made\n2026 Mar 27 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 27 call reached voicemail, no human interaction","cdate":"2025-05-08T16:27:55-05:00","udate":"2026-03-27T14:12:22-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/478787\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/478787\/field"},"owner":"30075","id":"478787"}} FIELD 52 → HTTP 200 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct Logistics","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"7a4b400c05f6c886029a57b447ee4492","socialdata_lastcheck":null,"email_local":"","email_domain":"fraserdirect.ca","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T14:12:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:03","updated_utc_timestamp":"2026-03-27 14:12:22","created_timestamp":"2025-02-12 09:33:03","updated_timestamp":"2026-03-27 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:33:03-06:00","email":"payroll@fraserdirect.ca","phone":"9058774411","firstName":"Charlene","lastName":"Burnett","orgid":"16863","orgname":"Fraser Direct Logistics","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"7a4b400c05f6c886029a57b447ee4492","socialdata_lastcheck":null,"email_local":"","email_domain":"fraserdirect.ca","sentcnt":"2","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-03-27T14:12:22-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:33:03","updated_utc_timestamp":"2026-03-27 14:12:22","created_timestamp":"2025-02-12 09:33:03","updated_timestamp":"2026-03-27 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