========================================
📞 Retell Post-Call Webhook
🕒 2026-04-01 10:11:03
----------------------------------------
RAW:
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","words":[{"word":"How ","start":72.67500000000001,"end":72.995},{"word":"may ","start":72.995,"end":73.235},{"word":"we ","start":73.235,"end":73.31500000000001},{"word":"help ","start":73.31500000000001,"end":73.555},{"word":"you ","start":73.555,"end":73.714995},{"word":"today? ","start":73.714995,"end":73.875}]},{"role":"agent","content":"Hello, may I please speak with Freshta?","words":[{"word":"Hello, ","start":75.56070825195313,"end":75.8505634765625},{"word":"may ","start":75.8505634765625,"end":76.14041845703125},{"word":"I ","start":76.14041845703125,"end":76.4302734375},{"word":"please ","start":76.4302734375,"end":76.72012866210937},{"word":"speak ","start":76.72012866210937,"end":77.00998364257812},{"word":"with ","start":77.00998364257812,"end":77.2998388671875},{"word":"Freshta?","start":77.2998388671875,"end":77.58969384765625}],"metadata":{"response_id":5}},{"role":"user","content":"Sorry. We didn't get that. Please listen carefully. As our menu has changed. 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","words":[{"word":"How ","start":126.95500000000001,"end":127.355},{"word":"may ","start":127.355,"end":127.515},{"word":"we ","start":127.515,"end":127.67500000000001},{"word":"help ","start":127.67500000000001,"end":127.915},{"word":"you ","start":127.915,"end":128.07500000000002},{"word":"today? ","start":128.07500000000002,"end":128.315}]},{"role":"agent","content":"I’m calling to speak with Freshta Maher regarding her membership with the National Payroll Institute. Could you please connect me with her?","words":[{"word":"I’m ","start":129.95070825195313,"end":130.2405634765625},{"word":"calling ","start":130.2405634765625,"end":130.53041845703126},{"word":"to ","start":130.53041845703126,"end":130.8202734375},{"word":"speak ","start":130.8202734375,"end":131.1101286621094},{"word":"with ","start":131.1101286621094,"end":131.39998364257812},{"word":"Freshta ","start":131.39998364257812,"end":131.6898388671875},{"word":"Maher ","start":131.6898388671875,"end":131.97969384765625},{"word":"regarding ","start":131.97969384765625,"end":132.269548828125},{"word":"her ","start":132.269548828125,"end":132.55940405273438},{"word":"membership ","start":132.55940405273438,"end":132.8492590332031},{"word":"with ","start":132.8492590332031,"end":133.13911401367187},{"word":"the ","start":133.13911401367187,"end":133.42896923828124},{"word":"National ","start":133.42896923828124,"end":133.71882421875},{"word":"Payroll ","start":133.71882421875,"end":134.00867944335937},{"word":"Institute.","start":133.9101032714844,"end":134.19995825195312},{"word":" Could ","start":134.19995825195312,"end":134.4898134765625},{"word":"you ","start":134.4898134765625,"end":134.77966845703125},{"word":"please ","start":134.77966845703125,"end":135.0695234375},{"word":"connect ","start":135.0695234375,"end":135.35937866210938},{"word":"me ","start":135.35937866210938,"end":135.64923364257814},{"word":"with ","start":135.37297827148439,"end":135.66283325195312},{"word":"her?","start":135.37297827148439,"end":135.66283325195312}],"metadata":{"response_id":10}},{"role":"user","content":"Tell us more about your office operations request. For example, memberships, service agreements, reporting and dashboards, enterprise hub, payroll, marketing and leads, or price book. ","words":[{"word":"Tell ","start":140.32500000000002,"end":140.565},{"word":"us ","start":140.565,"end":140.725},{"word":"more ","start":140.725,"end":140.965},{"word":"about ","start":140.965,"end":141.205},{"word":"your ","start":141.205,"end":141.365},{"word":"office ","start":141.365,"end":141.68499},{"word":"operations ","start":141.68499,"end":142.245},{"word":"request. 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","words":[{"word":"Please ","start":167.255,"end":167.65499},{"word":"hold ","start":167.65499,"end":167.975},{"word":"while ","start":167.975,"end":168.29499},{"word":"we ","start":168.29499,"end":168.455},{"word":"connect ","start":168.455,"end":168.775},{"word":"you ","start":168.775,"end":168.93499},{"word":"to ","start":168.93499,"end":169.09499},{"word":"one ","start":169.09499,"end":169.255},{"word":"of ","start":169.255,"end":169.335},{"word":"our ","start":169.335,"end":169.495},{"word":"agents. 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","words":[{"word":"Hi. ","start":191.35500000000002,"end":191.755},{"word":"This ","start":191.755,"end":191.915},{"word":"is ","start":191.915,"end":192.07500000000002},{"word":"Ty ","start":192.07500000000002,"end":192.235},{"word":"from ","start":192.235,"end":192.475},{"word":"service ","start":192.475,"end":192.79500000000002},{"word":"side ","start":192.79500000000002,"end":192.95501000000002},{"word":"and ","start":192.95501000000002,"end":193.115},{"word":"technical ","start":193.115,"end":193.435},{"word":"support ","start":193.435,"end":193.755},{"word":"calling ","start":193.755,"end":194.07500000000002},{"word":"on ","start":194.07500000000002,"end":194.235},{"word":"a ","start":194.235,"end":194.395},{"word":"recorded ","start":194.395,"end":194.63500000000002},{"word":"line. 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Is Freshta available, please?","words":[{"word":"Hello, ","start":199.60870825195312,"end":199.8985634765625},{"word":"my ","start":199.8985634765625,"end":200.18841845703125},{"word":"name ","start":200.18841845703125,"end":200.4782734375},{"word":"is ","start":200.4782734375,"end":200.76812866210938},{"word":"Ellen, ","start":200.76812866210938,"end":201.05798364257814},{"word":"and ","start":201.05798364257814,"end":201.3478388671875},{"word":"I’m ","start":201.3478388671875,"end":201.63769384765624},{"word":"calling ","start":201.63769384765624,"end":201.927548828125},{"word":"on ","start":201.927548828125,"end":202.21740405273437},{"word":"behalf ","start":202.21740405273437,"end":202.50725903320313},{"word":"of ","start":202.50725903320313,"end":202.7971140136719},{"word":"the ","start":202.7971140136719,"end":203.08696923828126},{"word":"National ","start":203.08696923828126,"end":203.37682421875},{"word":"Payroll ","start":203.37682421875,"end":203.66667944335939},{"word":"Institute, ","start":203.66667944335939,"end":203.95653442382812},{"word":"NPI.","start":203.95653442382812,"end":204.24638940429688},{"word":" I’m ","start":204.6474582519531,"end":204.9373134765625},{"word":"looking ","start":204.9373134765625,"end":205.22716845703124},{"word":"to ","start":205.22716845703124,"end":205.5170234375},{"word":"speak ","start":205.5170234375,"end":205.80687866210937},{"word":"with ","start":205.80687866210937,"end":206.09673364257813},{"word":"Freshta ","start":206.09673364257813,"end":206.3865888671875},{"word":"Maher ","start":206.3865888671875,"end":206.67644384765626},{"word":"from ","start":206.67644384765626,"end":206.966298828125},{"word":"ServiceTitan ","start":206.966298828125,"end":207.2561540527344},{"word":"Inc.","start":207.2561540527344,"end":207.54600903320312},{"word":" Is ","start":208.03758325195312,"end":208.3274384765625},{"word":"Freshta ","start":208.3274384765625,"end":208.61729345703125},{"word":"available, ","start":208.61729345703125,"end":208.9071484375},{"word":"please?","start":208.9071484375,"end":209.19700366210938}],"metadata":{"response_id":19}},{"role":"user","content":"I'm sorry. You're calling to wrong line. This is not a line where, uh, this is just for technical support. We we do not have that capability on this line. ","words":[{"word":"I'm ","start":212.365,"end":212.76500000000001},{"word":"sorry. ","start":212.76500000000001,"end":213.005},{"word":"You're ","start":213.005,"end":213.245},{"word":"calling ","start":213.245,"end":213.405},{"word":"to ","start":213.405,"end":213.565},{"word":"wrong ","start":213.715,"end":214.115},{"word":"line. 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Have a good day and goodbye.","words":[{"word":"Thank ","start":222.88570825195313,"end":223.1755634765625},{"word":"you ","start":223.1755634765625,"end":223.46541845703126},{"word":"for ","start":223.46541845703126,"end":223.7552734375},{"word":"letting ","start":223.7552734375,"end":224.04512866210936},{"word":"me ","start":223.7800615234375,"end":224.06991674804686},{"word":"know.","start":223.7800615234375,"end":224.06991674804686},{"word":" I ","start":224.06991674804686,"end":224.35977172851562},{"word":"appreciate ","start":224.35977172851562,"end":224.64962670898439},{"word":"your ","start":224.64962670898439,"end":224.93948193359375},{"word":"help.","start":224.93948193359375,"end":225.2293369140625},{"word":" Have ","start":225.61404174804687,"end":225.90389672851563},{"word":"a ","start":225.90389672851563,"end":226.19375170898437},{"word":"good ","start":226.19375170898437,"end":226.48360693359376},{"word":"day ","start":226.48360693359376,"end":226.7734619140625},{"word":"and ","start":226.7734619140625,"end":227.06331713867186},{"word":"goodbye.","start":227.06331713867186,"end":227.35317211914062}],"metadata":{"response_id":23}}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you ","words":[{"word":"Thank ","start":1.6249999,"end":1.8649999},{"word":"you ","start":1.8649999,"end":2.025}]},{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.526708251953125,"end":1.8165634765625},{"word":"may ","start":1.8165634765625,"end":2.10641845703125}],"metadata":{"response_id":0}},{"role":"user","content":"for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"for ","start":2.025,"end":2.1849998},{"word":"calling ","start":2.1849998,"end":2.585},{"word":"ServiceTitan. 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Your call may be recorded for quality purposes. To reach an agent specialized in your issue, please request a call through our help center at go dot service titan dot com slash ask. If you can't access the help center, please stay on the line and let us know what you need help with. For example, financials, phones, dispatching, mobile, site performance, integrations, or other office operations. ","words":[{"word":"Thank ","start":44.574999999999996,"end":44.894999999999996},{"word":"you ","start":44.894999999999996,"end":44.974997},{"word":"for ","start":44.974997,"end":45.214999999999996},{"word":"calling ","start":45.214999999999996,"end":45.615},{"word":"ServiceTitan ","start":45.615,"end":46.415},{"word":"technical ","start":46.415,"end":46.894999999999996},{"word":"support. 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","start":103.24499,"end":103.405}]},{"role":"agent","content":"I’d like to speak with Freshta Maher, please.","words":[{"word":"I’d ","start":105.03670825195313,"end":105.3265634765625},{"word":"like ","start":105.3265634765625,"end":105.61641845703124},{"word":"to ","start":105.61641845703124,"end":105.9062734375},{"word":"speak ","start":105.9062734375,"end":106.19612866210937},{"word":"with ","start":106.19612866210937,"end":106.48598364257812},{"word":"Freshta ","start":106.48598364257812,"end":106.7758388671875},{"word":"Maher, ","start":106.7758388671875,"end":107.06569384765625},{"word":"please.","start":107.06569384765625,"end":107.355548828125}],"metadata":{"response_id":8}},{"role":"user","content":"Sorry. We didn't get that. If you can't access the help center, please stay on the line and let us know what you need help with. For example, financials, phones, dispatching, mobile, site performance, integrations, or other office operations. ","words":[{"word":"Sorry. 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","words":[{"word":"How ","start":126.95500000000001,"end":127.355},{"word":"may ","start":127.355,"end":127.515},{"word":"we ","start":127.515,"end":127.67500000000001},{"word":"help ","start":127.67500000000001,"end":127.915},{"word":"you ","start":127.915,"end":128.07500000000002},{"word":"today? ","start":128.07500000000002,"end":128.315}]},{"role":"agent","content":"I’m calling to speak with Freshta Maher regarding her membership with the National Payroll Institute. Could you please connect me with her?","words":[{"word":"I’m ","start":129.95070825195313,"end":130.2405634765625},{"word":"calling ","start":130.2405634765625,"end":130.53041845703126},{"word":"to ","start":130.53041845703126,"end":130.8202734375},{"word":"speak ","start":130.8202734375,"end":131.1101286621094},{"word":"with ","start":131.1101286621094,"end":131.39998364257812},{"word":"Freshta ","start":131.39998364257812,"end":131.6898388671875},{"word":"Maher ","start":131.6898388671875,"end":131.97969384765625},{"word":"regarding ","start":131.97969384765625,"end":132.269548828125},{"word":"her ","start":132.269548828125,"end":132.55940405273438},{"word":"membership ","start":132.55940405273438,"end":132.8492590332031},{"word":"with ","start":132.8492590332031,"end":133.13911401367187},{"word":"the ","start":133.13911401367187,"end":133.42896923828124},{"word":"National ","start":133.42896923828124,"end":133.71882421875},{"word":"Payroll ","start":133.71882421875,"end":134.00867944335937},{"word":"Institute.","start":133.9101032714844,"end":134.19995825195312},{"word":" Could ","start":134.19995825195312,"end":134.4898134765625},{"word":"you ","start":134.4898134765625,"end":134.77966845703125},{"word":"please ","start":134.77966845703125,"end":135.0695234375},{"word":"connect ","start":135.0695234375,"end":135.35937866210938},{"word":"me ","start":135.35937866210938,"end":135.64923364257814},{"word":"with ","start":135.37297827148439,"end":135.66283325195312},{"word":"her?","start":135.37297827148439,"end":135.66283325195312}],"metadata":{"response_id":10}},{"role":"user","content":"Tell us more about your office operations request. For example, memberships, service agreements, reporting and dashboards, enterprise hub, payroll, marketing and leads, or price book. ","words":[{"word":"Tell ","start":140.32500000000002,"end":140.565},{"word":"us ","start":140.565,"end":140.725},{"word":"more ","start":140.725,"end":140.965},{"word":"about ","start":140.965,"end":141.205},{"word":"your ","start":141.205,"end":141.365},{"word":"office ","start":141.365,"end":141.68499},{"word":"operations ","start":141.68499,"end":142.245},{"word":"request. 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","start":158.285,"end":158.445}]},{"role":"user","content":"How may we help you today? ","words":[{"word":"How ","start":159.255,"end":159.65499},{"word":"may ","start":159.65499,"end":159.815},{"word":"we ","start":159.815,"end":159.975},{"word":"help ","start":159.975,"end":160.13500000000002},{"word":"you ","start":160.13500000000002,"end":160.29499},{"word":"today? ","start":160.29499,"end":160.535}]},{"role":"agent","content":"Payroll.","words":[{"word":"Payroll.","start":162.30770825195313,"end":162.5975634765625}],"metadata":{"response_id":16}},{"role":"user","content":"Please hold while we connect you to one of our agents. ","words":[{"word":"Please ","start":167.255,"end":167.65499},{"word":"hold ","start":167.65499,"end":167.975},{"word":"while ","start":167.975,"end":168.29499},{"word":"we ","start":168.29499,"end":168.455},{"word":"connect ","start":168.455,"end":168.775},{"word":"you ","start":168.775,"end":168.93499},{"word":"to ","start":168.93499,"end":169.09499},{"word":"one ","start":169.09499,"end":169.255},{"word":"of ","start":169.255,"end":169.335},{"word":"our ","start":169.335,"end":169.495},{"word":"agents. 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","words":[{"word":"Hi. ","start":191.35500000000002,"end":191.755},{"word":"This ","start":191.755,"end":191.915},{"word":"is ","start":191.915,"end":192.07500000000002},{"word":"Ty ","start":192.07500000000002,"end":192.235},{"word":"from ","start":192.235,"end":192.475},{"word":"service ","start":192.475,"end":192.79500000000002},{"word":"side ","start":192.79500000000002,"end":192.95501000000002},{"word":"and ","start":192.95501000000002,"end":193.115},{"word":"technical ","start":193.115,"end":193.435},{"word":"support ","start":193.435,"end":193.755},{"word":"calling ","start":193.755,"end":194.07500000000002},{"word":"on ","start":194.07500000000002,"end":194.235},{"word":"a ","start":194.235,"end":194.395},{"word":"recorded ","start":194.395,"end":194.63500000000002},{"word":"line. 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Is Freshta available, please?","words":[{"word":"Hello, ","start":199.60870825195312,"end":199.8985634765625},{"word":"my ","start":199.8985634765625,"end":200.18841845703125},{"word":"name ","start":200.18841845703125,"end":200.4782734375},{"word":"is ","start":200.4782734375,"end":200.76812866210938},{"word":"Ellen, ","start":200.76812866210938,"end":201.05798364257814},{"word":"and ","start":201.05798364257814,"end":201.3478388671875},{"word":"I’m ","start":201.3478388671875,"end":201.63769384765624},{"word":"calling ","start":201.63769384765624,"end":201.927548828125},{"word":"on ","start":201.927548828125,"end":202.21740405273437},{"word":"behalf ","start":202.21740405273437,"end":202.50725903320313},{"word":"of ","start":202.50725903320313,"end":202.7971140136719},{"word":"the ","start":202.7971140136719,"end":203.08696923828126},{"word":"National ","start":203.08696923828126,"end":203.37682421875},{"word":"Payroll ","start":203.37682421875,"end":203.66667944335939},{"word":"Institute, ","start":203.66667944335939,"end":203.95653442382812},{"word":"NPI.","start":203.95653442382812,"end":204.24638940429688},{"word":" I’m ","start":204.6474582519531,"end":204.9373134765625},{"word":"looking ","start":204.9373134765625,"end":205.22716845703124},{"word":"to ","start":205.22716845703124,"end":205.5170234375},{"word":"speak ","start":205.5170234375,"end":205.80687866210937},{"word":"with ","start":205.80687866210937,"end":206.09673364257813},{"word":"Freshta ","start":206.09673364257813,"end":206.3865888671875},{"word":"Maher ","start":206.3865888671875,"end":206.67644384765626},{"word":"from ","start":206.67644384765626,"end":206.966298828125},{"word":"ServiceTitan ","start":206.966298828125,"end":207.2561540527344},{"word":"Inc.","start":207.2561540527344,"end":207.54600903320312},{"word":" Is ","start":208.03758325195312,"end":208.3274384765625},{"word":"Freshta ","start":208.3274384765625,"end":208.61729345703125},{"word":"available, ","start":208.61729345703125,"end":208.9071484375},{"word":"please?","start":208.9071484375,"end":209.19700366210938}],"metadata":{"response_id":19}},{"role":"user","content":"I'm sorry. You're calling to wrong line. This is not a line where, uh, this is just for technical support. We we do not have that capability on this line. ","words":[{"word":"I'm ","start":212.365,"end":212.76500000000001},{"word":"sorry. ","start":212.76500000000001,"end":213.005},{"word":"You're ","start":213.005,"end":213.245},{"word":"calling ","start":213.245,"end":213.405},{"word":"to ","start":213.405,"end":213.565},{"word":"wrong ","start":213.715,"end":214.115},{"word":"line. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29510
CALL ID: call_5e35db94edeb87cf39676a4963e
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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========================================