======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-03 11:17:13 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_d38bcedb8445f42eaa010c02d85","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":93,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Freshta","last_name":"Maher","full_name":"Freshta Maher","contact_id":"29510","email":"fmaher@servicetitan.com","orgname":"ServiceTitan Inc","member_type":"AST","bloc_notes_ac":"Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction\n2026 Mar 25 call reached automated system only, no human contact\n2026 Mar 27 call attempted to reach Freshta via dial-by-name directory but no human answered\n2026 Mar 30 call reached voicemail, no human answered\n2026 Mar 30 call reached voicemail\n2026 Apr 01 call reached technical support line, not Freshta Maher; call ended without contact.","number_of_passed_courses":"0","extension":"","province":"CA","toronto_current_time":"2026-04-03T11:06:04-04:00"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d38bcedb8445f42eaa010c02d85","X-RetellAI-SipTraceId":"call_d38bcedb8445f42eaa010c02d85","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1775228826234,"end_timestamp":1775229424239,"duration_ms":598005,"transcript":"Agent: Hello, may \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Welcome to the dial by name directory. Please enter the first three digits of the employee's first name. \nUser: Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name \n","transcript_object":[{"role":"agent","content":"Hello, may ","words":[{"word":"Hello, ","start":1.396708251953125,"end":1.6865634765625},{"word":"may ","start":1.6865634765625,"end":1.97641845703125}],"metadata":{"response_id":0}},{"role":"user","content":"Thank you for calling ServiceTitan. Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. ","words":[{"word":"Thank ","start":1.71,"end":2.03},{"word":"you ","start":2.03,"end":2.1899998},{"word":"for ","start":2.1899998,"end":2.3499999999999996},{"word":"calling ","start":2.3499999999999996,"end":2.75},{"word":"ServiceTitan. 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call was an outbound attempt to reach a contact but was met with an automated phone system requiring multiple inputs to navigate a dial-by-name directory. The agent repeatedly tried to enter the contact's name digits but did not reach a human before the call duration limit was reached.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-04-03 11:07","Mini-NPS":"3","One-Sentence-not-Renewed":"Contact was not reached and only an automated system answered.","int_code":"03","Initial-value":"Other","AST-other-reasons-not-to-renew":"Contact was not reached due to automated phone system.","Age-Range":"Preferred not to say","bloc_notes":"2026 Apr 03 call reached automated system, no human contact made.","Other-member-benefit":"N/A","call_summary_title":"Call reached automated system, no human contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"70%. Official opening was not delivered (-20%), no survey questions asked (-5%), valid outcome assigned (+5%), approved closing not spoken (+0%).","Official Opening Gate Accuracy":"0%. Official opening was never spoken after identity confirmation because no human was reached.","Survey Order Integrity Score":"100%. No survey questions were asked, so no order violations occurred.","Skip Logic Accuracy":"100%. No branching errors as no survey or renewal process was initiated.","Verbatim Survey Compliance":"100%. No survey questions asked, so no compliance issues.","Mandatory Phrase Detection":"No. Required phrases such as 'for statistical purposes' and approved closing sentence were not present due to no human contact.","Debug Analytical Variables":"The call did not reach a human, so the official opening was not delivered, resulting in a 20% deduction in Call Flow Completion Rate. No survey questions were asked, so no order violations or skip logic errors occurred, maintaining 100% scores in those areas. Verbatim survey compliance is 100% by default as no questions were asked. Mandatory phrases were not detected, leading to a 'No' compliance. Official Opening Gate Accuracy is 0% because the opening was never spoken after identity confirmation.","IVR_detector":"Yes","call_sequence":"Not 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-04-03 15:26:21 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call)