========================================
📞 Retell Post-Call Webhook
🕒 2026-04-06 11:11:58
----------------------------------------
RAW:
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Please listen carefully to the following menu options as they have changed. For a dial by name directory, press one. If you are interested in becoming a new customer, press two. If you are a current customer, press three. For accounts payable, press four. For employment verification, press five. To leave a message in the general inbox, press nine. \nUser: Thank you for calling ServiceTitan technical support. Your call may be recorded for quality purposes. To reach an agent specialized in your issue, please request a call through our help center at go dot service titan dot com slash ask. If you can't access the help center, please stay on the line and let us know what you need help with. For example, financials, phones, dispatching, mobile, site performance, integrations, or other office operations. \nUser: How may we help you today? \nAgent: Hello, may I please speak with Freshta?\nUser: Sorry. We didn't get that. Please listen carefully as our menu has changed. In order to connect you with the right team, please say what your issue is about. For example, accounting, financing, and inventory, phones, job booking, and dispatching, mobile apps, site performance, and integrations, or other office operations. \nUser: How may we help you today? \nAgent: I’d like to speak with Freshta Maher, please.\nUser: Sorry. We didn't get that. If you can't access the help center, please stay on the line and let us know what you need help with. For example, financials, phones, dispatching, mobile, site performance, integrations, or other office operations. \nUser: How may we help you today? \nAgent: I’m calling to speak with Freshta Maher, please.\nUser: Sorry. We didn't get that. Please listen carefully as our menu has changed. In order to connect you with the right team, please say what your issue is about. 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Could you please transfer me to Freshta?\nUser: Well, I don't have the permission at this moment to transfer to FreshStack. Could you please just by chance, to spell the name? \nAgent: Of course, the name is spelled F R E S H T A, and the last name is M A H E R.\nUser: F r e \nAgent: Yes, that’s \nUser: Can you \nAgent: correct: F \nUser: please spell it again? \nAgent: Certainly. The first name is F R E S H T A. The last name is M A H E R.\nUser: F r e h \nAgent: Let me spell it again for you: F as in Frank, R as in Robert, E as in Edward, S as in Sam, H as in Henry, T as in Tom, A as in Alice.Last name: M as in Mary, A as in Alice, H as in Henry, E as in Edward, R as in Robert.\nUser: Okay. I cannot find the name of this person in our database. \nUser: Are you completely sure that this person is royal? \nAgent: Thank you for checking, Rafael. Yes, I am sure the name is Freshta Maher. She is listed as an Associate member with the National Payroll Institute at ServiceTitan Inc. 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","words":[{"word":"Please ","start":192.61,"end":192.93},{"word":"hold ","start":192.93,"end":193.17000000000002},{"word":"while ","start":193.17000000000002,"end":193.49},{"word":"we ","start":193.49,"end":193.57000000000002},{"word":"connect ","start":193.64000000000001,"end":194.03999000000002},{"word":"you ","start":194.03999000000002,"end":194.20000000000002},{"word":"to ","start":194.20000000000002,"end":194.36},{"word":"one ","start":194.36,"end":194.52},{"word":"of ","start":194.52,"end":194.67999},{"word":"our ","start":194.67999,"end":194.83999},{"word":"agents. ","start":194.83999,"end":195.16}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":198.5537082519531,"end":198.8435634765625},{"word":"you.","start":198.8435634765625,"end":199.13341845703124}],"metadata":{"response_id":20}},{"role":"user","content":"Hi. This is Rafael from service site and technical support. Calling on a recorded line. May I have please your full name and company name? 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","start":208.3,"end":208.54000000000002},{"word":"May ","start":210.53999000000002,"end":210.86},{"word":"I ","start":210.86,"end":211.17999},{"word":"have ","start":211.17999,"end":211.42000000000002},{"word":"please ","start":211.42000000000002,"end":211.74},{"word":"your ","start":211.74,"end":211.97999000000002},{"word":"full ","start":211.97999000000002,"end":212.22},{"word":"name ","start":212.22,"end":212.46},{"word":"and ","start":212.46,"end":212.70000000000002},{"word":"company ","start":212.70000000000002,"end":213.02},{"word":"name? ","start":213.02,"end":213.25999000000002}]},{"role":"agent","content":"Hello Rafael. My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. I’m looking to speak with Freshta Maher at ServiceTitan Inc. Could you please transfer me to Freshta?","words":[{"word":"Hello ","start":214.58270825195314,"end":214.8725634765625},{"word":"Rafael.","start":214.8725634765625,"end":215.16241845703124},{"word":" My ","start":215.64170825195313,"end":215.9315634765625},{"word":"name ","start":215.9315634765625,"end":216.22141845703126},{"word":"is ","start":216.22141845703126,"end":216.5112734375},{"word":"Ellen, ","start":216.5112734375,"end":216.80112866210936},{"word":"and ","start":216.80112866210936,"end":217.09098364257812},{"word":"I’m ","start":217.09098364257812,"end":217.3808388671875},{"word":"calling ","start":217.3808388671875,"end":217.67069384765625},{"word":"on ","start":217.67069384765625,"end":217.960548828125},{"word":"behalf ","start":217.960548828125,"end":218.25040405273438},{"word":"of ","start":218.25040405273438,"end":218.5402590332031},{"word":"the ","start":218.5402590332031,"end":218.83011401367187},{"word":"National ","start":218.83011401367187,"end":219.11996923828124},{"word":"Payroll ","start":219.11996923828124,"end":219.40982421875},{"word":"Institute, ","start":219.40982421875,"end":219.69967944335937},{"word":"NPI.","start":219.5430615234375,"end":219.83291674804687},{"word":" I’m ","start":219.83291674804687,"end":220.12277172851563},{"word":"looking ","start":220.12277172851563,"end":220.41262670898436},{"word":"to ","start":220.41262670898436,"end":220.70248193359376},{"word":"speak ","start":220.70248193359376,"end":220.9923369140625},{"word":"with ","start":220.9923369140625,"end":221.2821921386719},{"word":"Freshta ","start":221.2821921386719,"end":221.57204711914062},{"word":"Maher ","start":221.57204711914062,"end":221.86190209960938},{"word":"at ","start":221.86190209960938,"end":222.15175732421875},{"word":"ServiceTitan ","start":222.15175732421875,"end":222.4416123046875},{"word":"Inc.","start":222.4416123046875,"end":222.73146728515624},{"word":" Could ","start":223.47845825195313,"end":223.7683134765625},{"word":"you ","start":223.7683134765625,"end":224.05816845703126},{"word":"please ","start":224.05816845703126,"end":224.3480234375},{"word":"transfer ","start":224.3480234375,"end":224.6378786621094},{"word":"me ","start":224.6378786621094,"end":224.92773364257812},{"word":"to ","start":224.92773364257812,"end":225.2175888671875},{"word":"Freshta?","start":225.0461865234375,"end":225.33604174804688}],"metadata":{"response_id":22}},{"role":"user","content":"Well, I don't have the permission at this moment to transfer to FreshStack. Could you please just by chance, to spell the name? ","words":[{"word":"Well, ","start":228.99,"end":229.47},{"word":"I ","start":229.47,"end":229.63000000000002},{"word":"don't ","start":229.63000000000002,"end":229.79000000000002},{"word":"have ","start":229.79000000000002,"end":229.95000000000002},{"word":"the ","start":229.95000000000002,"end":230.11},{"word":"permission ","start":230.11,"end":230.43},{"word":"at ","start":230.66,"end":230.9},{"word":"this ","start":230.9,"end":231.06},{"word":"moment ","start":231.06,"end":231.3},{"word":"to ","start":231.3,"end":231.46},{"word":"transfer ","start":231.46,"end":231.86},{"word":"to ","start":231.86,"end":232.33999},{"word":"FreshStack. 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","start":237.31999000000002,"end":237.47999000000002}]},{"role":"agent","content":"Of course, the name is spelled F R E S H T A, and the last name is M A H E R.","words":[{"word":"Of ","start":239.42370825195312,"end":239.7135634765625},{"word":"course, ","start":239.7135634765625,"end":240.00341845703124},{"word":"the ","start":240.00341845703124,"end":240.2932734375},{"word":"name ","start":240.2932734375,"end":240.58312866210937},{"word":"is ","start":240.58312866210937,"end":240.87298364257813},{"word":"spelled ","start":240.87298364257813,"end":241.1628388671875},{"word":"F ","start":241.1628388671875,"end":241.45269384765626},{"word":"R ","start":241.45269384765626,"end":241.742548828125},{"word":"E ","start":241.742548828125,"end":242.03240405273436},{"word":"S ","start":242.03240405273436,"end":242.32225903320312},{"word":"H ","start":242.32225903320312,"end":242.61211401367189},{"word":"T ","start":242.61211401367189,"end":242.90196923828125},{"word":"A, ","start":242.90196923828125,"end":243.19182421875},{"word":"and ","start":243.19182421875,"end":243.48167944335938},{"word":"the ","start":243.48167944335938,"end":243.77153442382811},{"word":"last ","start":243.77153442382811,"end":244.06138940429688},{"word":"name ","start":244.06138940429688,"end":244.35124462890624},{"word":"is ","start":244.35124462890624,"end":244.641099609375},{"word":"M ","start":244.641099609375,"end":244.93095458984374},{"word":"A ","start":244.93095458984374,"end":245.22080981445313},{"word":"H ","start":244.95047827148437,"end":245.24033325195313},{"word":"E ","start":244.95047827148437,"end":245.24033325195313},{"word":"R.","start":244.95047827148437,"end":245.24033325195313}],"metadata":{"response_id":23}},{"role":"user","content":"F r e ","words":[{"word":"F ","start":256.26,"end":256.65997999999996},{"word":"r ","start":256.65997999999996,"end":256.97999999999996},{"word":"e ","start":256.97999999999996,"end":257.06}]},{"role":"agent","content":"Yes, that’s ","words":[{"word":"Yes, ","start":261.5427082519531,"end":261.8325634765625},{"word":"that’s ","start":261.8325634765625,"end":262.12241845703124}],"metadata":{"response_id":25}},{"role":"user","content":"Can you ","words":[{"word":"Can ","start":262.2,"end":262.43998},{"word":"you ","start":262.43998,"end":262.59999999999997}]},{"role":"agent","content":"correct: F ","words":[{"word":"correct: ","start":262.12241845703124,"end":262.4122734375},{"word":"F ","start":262.4122734375,"end":262.7021286621094}],"metadata":{"response_id":25}},{"role":"user","content":"please spell it again? 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I cannot find the name of this person in our database. ","words":[{"word":"Okay. ","start":305.21999999999997,"end":305.62},{"word":"I ","start":305.62,"end":305.78},{"word":"cannot ","start":305.78,"end":306.26002},{"word":"find ","start":306.26002,"end":306.58},{"word":"the ","start":306.58,"end":306.82002},{"word":"name ","start":306.82002,"end":306.97999999999996},{"word":"of ","start":306.97999999999996,"end":307.21999999999997},{"word":"this ","start":307.21999999999997,"end":307.46},{"word":"person ","start":307.46,"end":307.78},{"word":"in ","start":307.78,"end":307.94},{"word":"our ","start":307.94,"end":308.18},{"word":"database. ","start":308.36998,"end":308.93}]},{"role":"user","content":"Are you completely sure that this person is royal? ","words":[{"word":"Are ","start":310.04999999999995,"end":310.60999999999996},{"word":"you ","start":310.60999999999996,"end":310.77},{"word":"completely ","start":310.77,"end":311.24998},{"word":"sure ","start":311.24998,"end":311.57},{"word":"that ","start":311.57,"end":311.80998},{"word":"this ","start":311.80998,"end":312.04999999999995},{"word":"person ","start":312.04999999999995,"end":312.28999999999996},{"word":"is ","start":312.28999999999996,"end":312.52997999999997},{"word":"royal? ","start":312.52997999999997,"end":312.84999999999997}]},{"role":"agent","content":"Thank you for checking, Rafael. Yes, I am sure the name is Freshta Maher. She is listed as an Associate member with the National Payroll Institute at ServiceTitan Inc. 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To reach an agent specialized in your issue, please request a call through our help center at go dot service titan dot com slash ask. If you can't access the help center, please stay on the line and let us know what you need help with. For example, financials, phones, dispatching, mobile, site performance, integrations, or other office operations. ","words":[{"word":"Thank ","start":45.280002,"end":45.6},{"word":"you ","start":45.6,"end":45.92},{"word":"for ","start":45.92,"end":46.160000000000004},{"word":"calling ","start":46.160000000000004,"end":46.480000000000004},{"word":"ServiceTitan ","start":46.480000000000004,"end":47.280002},{"word":"technical ","start":47.280002,"end":47.84},{"word":"support. 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","words":[{"word":"How ","start":73.26000499999999,"end":73.66001},{"word":"may ","start":73.66001,"end":73.82},{"word":"we ","start":73.82,"end":73.98001},{"word":"help ","start":73.98001,"end":74.220005},{"word":"you ","start":74.220005,"end":74.38},{"word":"today? ","start":74.38,"end":74.62000599999999}]},{"role":"agent","content":"Hello, may I please speak with Freshta?","words":[{"word":"Hello, ","start":76.00670825195313,"end":76.2965634765625},{"word":"may ","start":76.2965634765625,"end":76.58641845703124},{"word":"I ","start":76.58641845703124,"end":76.8762734375},{"word":"please ","start":76.8762734375,"end":77.16612866210937},{"word":"speak ","start":77.16612866210937,"end":77.45598364257812},{"word":"with ","start":77.45598364257812,"end":77.7458388671875},{"word":"Freshta?","start":77.7021865234375,"end":77.99204174804687}],"metadata":{"response_id":5}},{"role":"user","content":"Sorry. We didn't get that. Please listen carefully as our menu has changed. 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Could you please transfer me to Freshta?","words":[{"word":"Hello ","start":214.58270825195314,"end":214.8725634765625},{"word":"Rafael.","start":214.8725634765625,"end":215.16241845703124},{"word":" My ","start":215.64170825195313,"end":215.9315634765625},{"word":"name ","start":215.9315634765625,"end":216.22141845703126},{"word":"is ","start":216.22141845703126,"end":216.5112734375},{"word":"Ellen, ","start":216.5112734375,"end":216.80112866210936},{"word":"and ","start":216.80112866210936,"end":217.09098364257812},{"word":"I’m ","start":217.09098364257812,"end":217.3808388671875},{"word":"calling ","start":217.3808388671875,"end":217.67069384765625},{"word":"on ","start":217.67069384765625,"end":217.960548828125},{"word":"behalf ","start":217.960548828125,"end":218.25040405273438},{"word":"of ","start":218.25040405273438,"end":218.5402590332031},{"word":"the ","start":218.5402590332031,"end":218.83011401367187},{"word":"National ","start":218.83011401367187,"end":219.11996923828124},{"word":"Payroll ","start":219.11996923828124,"end":219.40982421875},{"word":"Institute, ","start":219.40982421875,"end":219.69967944335937},{"word":"NPI.","start":219.5430615234375,"end":219.83291674804687},{"word":" I’m ","start":219.83291674804687,"end":220.12277172851563},{"word":"looking ","start":220.12277172851563,"end":220.41262670898436},{"word":"to ","start":220.41262670898436,"end":220.70248193359376},{"word":"speak ","start":220.70248193359376,"end":220.9923369140625},{"word":"with ","start":220.9923369140625,"end":221.2821921386719},{"word":"Freshta ","start":221.2821921386719,"end":221.57204711914062},{"word":"Maher ","start":221.57204711914062,"end":221.86190209960938},{"word":"at ","start":221.86190209960938,"end":222.15175732421875},{"word":"ServiceTitan ","start":222.15175732421875,"end":222.4416123046875},{"word":"Inc.","start":222.4416123046875,"end":222.73146728515624},{"word":" Could ","start":223.47845825195313,"end":223.7683134765625},{"word":"you ","start":223.7683134765625,"end":224.05816845703126},{"word":"please ","start":224.05816845703126,"end":224.3480234375},{"word":"transfer ","start":224.3480234375,"end":224.6378786621094},{"word":"me ","start":224.6378786621094,"end":224.92773364257812},{"word":"to ","start":224.92773364257812,"end":225.2175888671875},{"word":"Freshta?","start":225.0461865234375,"end":225.33604174804688}],"metadata":{"response_id":22}},{"role":"user","content":"Well, I don't have the permission at this moment to transfer to FreshStack. Could you please just by chance, to spell the name? ","words":[{"word":"Well, ","start":228.99,"end":229.47},{"word":"I ","start":229.47,"end":229.63000000000002},{"word":"don't ","start":229.63000000000002,"end":229.79000000000002},{"word":"have ","start":229.79000000000002,"end":229.95000000000002},{"word":"the ","start":229.95000000000002,"end":230.11},{"word":"permission ","start":230.11,"end":230.43},{"word":"at ","start":230.66,"end":230.9},{"word":"this ","start":230.9,"end":231.06},{"word":"moment ","start":231.06,"end":231.3},{"word":"to ","start":231.3,"end":231.46},{"word":"transfer ","start":231.46,"end":231.86},{"word":"to ","start":231.86,"end":232.33999},{"word":"FreshStack. 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","start":237.31999000000002,"end":237.47999000000002}]},{"role":"agent","content":"Of course, the name is spelled F R E S H T A, and the last name is M A H E R.","words":[{"word":"Of ","start":239.42370825195312,"end":239.7135634765625},{"word":"course, ","start":239.7135634765625,"end":240.00341845703124},{"word":"the ","start":240.00341845703124,"end":240.2932734375},{"word":"name ","start":240.2932734375,"end":240.58312866210937},{"word":"is ","start":240.58312866210937,"end":240.87298364257813},{"word":"spelled ","start":240.87298364257813,"end":241.1628388671875},{"word":"F ","start":241.1628388671875,"end":241.45269384765626},{"word":"R ","start":241.45269384765626,"end":241.742548828125},{"word":"E ","start":241.742548828125,"end":242.03240405273436},{"word":"S ","start":242.03240405273436,"end":242.32225903320312},{"word":"H ","start":242.32225903320312,"end":242.61211401367189},{"word":"T ","start":242.61211401367189,"end":242.90196923828125},{"word":"A, ","start":242.90196923828125,"end":243.19182421875},{"word":"and ","start":243.19182421875,"end":243.48167944335938},{"word":"the ","start":243.48167944335938,"end":243.77153442382811},{"word":"last ","start":243.77153442382811,"end":244.06138940429688},{"word":"name ","start":244.06138940429688,"end":244.35124462890624},{"word":"is ","start":244.35124462890624,"end":244.641099609375},{"word":"M ","start":244.641099609375,"end":244.93095458984374},{"word":"A ","start":244.93095458984374,"end":245.22080981445313},{"word":"H ","start":244.95047827148437,"end":245.24033325195313},{"word":"E ","start":244.95047827148437,"end":245.24033325195313},{"word":"R.","start":244.95047827148437,"end":245.24033325195313}],"metadata":{"response_id":23}},{"role":"user","content":"F r e ","words":[{"word":"F ","start":256.26,"end":256.65997999999996},{"word":"r ","start":256.65997999999996,"end":256.97999999999996},{"word":"e ","start":256.97999999999996,"end":257.06}]},{"role":"agent","content":"Yes, that’s ","words":[{"word":"Yes, ","start":261.5427082519531,"end":261.8325634765625},{"word":"that’s ","start":261.8325634765625,"end":262.12241845703124}],"metadata":{"response_id":25}},{"role":"user","content":"Can you ","words":[{"word":"Can ","start":262.2,"end":262.43998},{"word":"you ","start":262.43998,"end":262.59999999999997}]},{"role":"agent","content":"correct: F ","words":[{"word":"correct: ","start":262.12241845703124,"end":262.4122734375},{"word":"F ","start":262.4122734375,"end":262.7021286621094}],"metadata":{"response_id":25}},{"role":"user","content":"please spell it again? ","words":[{"word":"please ","start":262.59999999999997,"end":262.84},{"word":"spell ","start":262.84,"end":263.24},{"word":"it ","start":263.24,"end":263.4},{"word":"again? ","start":263.4,"end":263.56}]},{"role":"agent","content":"Certainly. The first name is F R E S H T A. 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I cannot find the name of this person in our database. ","words":[{"word":"Okay. ","start":305.21999999999997,"end":305.62},{"word":"I ","start":305.62,"end":305.78},{"word":"cannot ","start":305.78,"end":306.26002},{"word":"find ","start":306.26002,"end":306.58},{"word":"the ","start":306.58,"end":306.82002},{"word":"name ","start":306.82002,"end":306.97999999999996},{"word":"of ","start":306.97999999999996,"end":307.21999999999997},{"word":"this ","start":307.21999999999997,"end":307.46},{"word":"person ","start":307.46,"end":307.78},{"word":"in ","start":307.78,"end":307.94},{"word":"our ","start":307.94,"end":308.18},{"word":"database. ","start":308.36998,"end":308.93}]},{"role":"user","content":"Are you completely sure that this person is royal? ","words":[{"word":"Are ","start":310.04999999999995,"end":310.60999999999996},{"word":"you ","start":310.60999999999996,"end":310.77},{"word":"completely ","start":310.77,"end":311.24998},{"word":"sure ","start":311.24998,"end":311.57},{"word":"that ","start":311.57,"end":311.80998},{"word":"this ","start":311.80998,"end":312.04999999999995},{"word":"person ","start":312.04999999999995,"end":312.28999999999996},{"word":"is ","start":312.28999999999996,"end":312.52997999999997},{"word":"royal? ","start":312.52997999999997,"end":312.84999999999997}]},{"role":"agent","content":"Thank you for checking, Rafael. Yes, I am sure the name is Freshta Maher. She is listed as an Associate member with the National Payroll Institute at ServiceTitan Inc. If she is not available or not in your database, do you know when would be the best date and time to reach her?","words":[{"word":"Thank ","start":314.24870825195313,"end":314.5385634765625},{"word":"you ","start":314.5385634765625,"end":314.82841845703126},{"word":"for ","start":314.82841845703126,"end":315.1182734375},{"word":"checking, ","start":315.1182734375,"end":315.4081286621094},{"word":"Rafael.","start":315.38689501953127,"end":315.67675},{"word":" Yes, ","start":315.67675,"end":315.96660498046873},{"word":"I ","start":315.96660498046873,"end":316.2564602050781},{"word":"am ","start":316.2564602050781,"end":316.54631518554686},{"word":"sure ","start":316.54631518554686,"end":316.8361704101562},{"word":"the ","start":316.8361704101562,"end":317.126025390625},{"word":"name ","start":317.126025390625,"end":317.41588037109375},{"word":"is ","start":317.41588037109375,"end":317.7057355957031},{"word":"Freshta ","start":317.7057355957031,"end":317.9955905761719},{"word":"Maher.","start":317.9955905761719,"end":318.28544555664064},{"word":" She ","start":319.61254174804685,"end":319.9023967285156},{"word":"is ","start":319.9023967285156,"end":320.1922517089844},{"word":"listed ","start":320.1922517089844,"end":320.48210693359374},{"word":"as ","start":320.48210693359374,"end":320.7719619140625},{"word":"an ","start":320.7719619140625,"end":321.06181713867187},{"word":"Associate ","start":321.06181713867187,"end":321.35167211914063},{"word":"member ","start":321.35167211914063,"end":321.6415270996094},{"word":"with ","start":321.6415270996094,"end":321.93138232421876},{"word":"the ","start":321.93138232421876,"end":322.2212373046875},{"word":"National ","start":322.2212373046875,"end":322.5110922851562},{"word":"Payroll ","start":322.5110922851562,"end":322.80094750976565},{"word":"Institute ","start":322.80094750976565,"end":323.09080249023435},{"word":"at ","start":323.09080249023435,"end":323.3806577148438},{"word":"ServiceTitan ","start":323.3806577148438,"end":323.6705126953125},{"word":"Inc.","start":323.6705126953125,"end":323.96036767578124},{"word":" If ","start":324.3262082519531,"end":324.6160634765625},{"word":"she ","start":324.6160634765625,"end":324.90591845703125},{"word":"is ","start":324.90591845703125,"end":325.1957734375},{"word":"not ","start":325.1957734375,"end":325.4856286621094},{"word":"available ","start":325.4856286621094,"end":325.77548364257814},{"word":"or ","start":325.77548364257814,"end":326.0653388671875},{"word":"not ","start":326.0653388671875,"end":326.35519384765627},{"word":"in ","start":326.35519384765627,"end":326.645048828125},{"word":"your ","start":326.645048828125,"end":326.9349040527344},{"word":"database, ","start":326.9349040527344,"end":327.2247590332031},{"word":"do ","start":327.2247590332031,"end":327.51461401367186},{"word":"you ","start":327.51461401367186,"end":327.80446923828123},{"word":"know ","start":327.80446923828123,"end":328.09432421875},{"word":"when ","start":328.09432421875,"end":328.38417944335936},{"word":"would ","start":328.38417944335936,"end":328.6740344238281},{"word":"be ","start":328.6740344238281,"end":328.9638894042969},{"word":"the ","start":328.9638894042969,"end":329.25374462890625},{"word":"best ","start":329.1679782714844,"end":329.4578332519531},{"word":"date ","start":329.1679782714844,"end":329.4578332519531},{"word":"and ","start":329.1679782714844,"end":329.4578332519531},{"word":"time ","start":329.1679782714844,"end":329.4578332519531},{"word":"to ","start":329.1679782714844,"end":329.4578332519531},{"word":"reach ","start":329.1679782714844,"end":329.4578332519531},{"word":"her?","start":329.1679782714844,"end":329.4578332519531}],"metadata":{"response_id":31}},{"role":"user","content":"Well, I I cannot find her in the database, so I cannot provide you this information because she's not here. ","words":[{"word":"Well, ","start":332.03,"end":332.51002},{"word":"I ","start":332.51002,"end":332.75},{"word":"I ","start":332.75,"end":333.07002},{"word":"cannot ","start":333.07002,"end":333.39},{"word":"find ","start":333.39,"end":333.71},{"word":"her ","start":333.95,"end":334.51},{"word":"in ","start":334.51,"end":334.83},{"word":"the ","start":334.83,"end":335.07},{"word":"database, ","start":335.07,"end":335.78999999999996},{"word":"so ","start":335.78999999999996,"end":336.02997999999997},{"word":"I ","start":336.02997999999997,"end":336.34999999999997},{"word":"cannot ","start":336.34999999999997,"end":336.59},{"word":"provide ","start":336.59,"end":337.07},{"word":"you ","start":337.07,"end":337.22999999999996},{"word":"this ","start":337.22999999999996,"end":337.63},{"word":"information ","start":337.63,"end":338.18998},{"word":"because ","start":338.18998,"end":338.59},{"word":"she's ","start":338.74,"end":339.14},{"word":"not ","start":339.14,"end":339.53999999999996},{"word":"here. 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Thank you for your help, and goodbye.","words":[{"word":"I ","start":341.83770825195313,"end":342.1275634765625},{"word":"understand.","start":342.1275634765625,"end":342.41741845703126},{"word":" Thank ","start":342.92904174804687,"end":343.21889672851563},{"word":"you ","start":343.21889672851563,"end":343.5087517089844},{"word":"for ","start":343.5087517089844,"end":343.79860693359376},{"word":"your ","start":343.79860693359376,"end":344.0884619140625},{"word":"help, ","start":344.0884619140625,"end":344.3783171386719},{"word":"and ","start":344.31102001953127,"end":344.600875},{"word":"goodbye.","start":344.31102001953127,"end":344.600875}],"metadata":{"response_id":33}},{"role":"tool_call_invocation","tool_call_id":"45d80abe798ddb73","name":"end_call","arguments":"{\"execution_message\":\"Thank you for your help, and 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agent attempted to reach Freshta Maher at ServiceTitan Inc. but was unable to get transferred or find the contact in the database. 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Skip Logic Accuracy is 100% because the call ended appropriately after the contact was not found, with no illogical branching. Verbatim Survey Compliance is 0% due to no survey questions asked. Mandatory Phrase Detection is No because required phrases like approved closing and \"for statistical purposes\" were missing.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Agent"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7211,8031,8314,8423,8446,7437,8408,8417,8560,7530,8634,7612,7698,7705,8608,8739,8751,8640,8773,7781,8641,8434,8568,7920,7967,7955,7975,8009,8087,8099,8099,8112,8806,8204],"average":8193.941176470587,"num_requests":34},"tool_calls":[{"tool_call_id":"1cf3c80a86d66fb9","name":"press_digit","type":"press_digit","start_time_sec":33.245,"latency_ms":1.0000000000047748,"success":true},{"tool_call_id":"45d80abe798ddb73","name":"end_call","type":"end_call","start_time_sec":344.623}],"from_number":"+14375242727","to_number":"+18558990970","direction":"outbound"},"event_timestamp":1775488318814}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29510
CALL ID: call_64598c94aad7bd53a9421ee05f1
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 43 → HTTP 200
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FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 201
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FIELD 349 → HTTP 201
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========================================