========================================
📞 Retell Post-Call Webhook
🕒 2026-05-07 15:57:47
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e600b739132c58fdd12bbfc9d57","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":96,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Brenda","last_name":"Lynes","full_name":"Brenda Lynes","contact_id":"34510","email":"blynes1@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-05-07T15:01:43-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e600b739132c58fdd12bbfc9d57","X-RetellAI-SipTraceId":"call_e600b739132c58fdd12bbfc9d57","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1778183857701,"end_timestamp":1778183861983,"duration_ms":4282,"transcript":"Agent: Hello, may I please \nUser: Hi. \nAgent: speak with \nUser: You've reached Brenda Lyons. \n","transcript_object":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.382708251953125,"end":1.6725634765625},{"word":"may ","start":1.6725634765625,"end":1.96241845703125},{"word":"I ","start":1.96241845703125,"end":2.2522734375},{"word":"please ","start":2.2522734375,"end":2.542128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":2.6579998999999996,"end":3.058}]},{"role":"agent","content":"speak with ","words":[{"word":"speak ","start":2.542128662109375,"end":2.831983642578125},{"word":"with ","start":2.831983642578125,"end":3.1218388671875}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Brenda Lyons. ","words":[{"word":"You've ","start":3.058,"end":3.2979999999999996},{"word":"reached ","start":3.2979999999999996,"end":3.4579997999999996},{"word":"Brenda ","start":3.4579997999999996,"end":3.7779999999999996},{"word":"Lyons. ","start":3.7779999999999996,"end":4.098}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please ","words":[{"word":"Hello, ","start":1.382708251953125,"end":1.6725634765625},{"word":"may ","start":1.6725634765625,"end":1.96241845703125},{"word":"I ","start":1.96241845703125,"end":2.2522734375},{"word":"please ","start":2.2522734375,"end":2.542128662109375}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. ","words":[{"word":"Hi. ","start":2.6579998999999996,"end":3.058}]},{"role":"agent","content":"speak with ","words":[{"word":"speak ","start":2.542128662109375,"end":2.831983642578125},{"word":"with ","start":2.831983642578125,"end":3.1218388671875}],"metadata":{"response_id":0}},{"role":"user","content":"You've reached Brenda Lyons. ","words":[{"word":"You've ","start":3.058,"end":3.2979999999999996},{"word":"reached ","start":3.2979999999999996,"end":3.4579997999999996},{"word":"Brenda ","start":3.4579997999999996,"end":3.7779999999999996},{"word":"Lyons. ","start":3.7779999999999996,"end":4.098}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c02bb35de2bcfc2157db9487a63bddac45de3fa759d2aee0e4f88656c0b48455/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c02bb35de2bcfc2157db9487a63bddac45de3fa759d2aee0e4f88656c0b48455/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c02bb35de2bcfc2157db9487a63bddac45de3fa759d2aee0e4f88656c0b48455/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":635,"p90":635,"p95":635,"p99":635,"min":635,"max":635,"num":1,"sum":635,"values":[635]},"tts":{"p50":643,"p90":643,"p95":643,"p99":643,"min":643,"max":643,"num":1,"sum":643,"values":[643]},"knowledge_base":{"p50":96,"p90":96,"p95":96,"p99":96,"min":96,"max":96,"num":1,"sum":96,"values":[96]},"asr":{"p50":21.3125,"p90":34.099999999999994,"p95":38.3625,"p99":41.7725,"min":0,"max":42.625,"num":5,"sum":106.5625,"values":[21.3125,0,21.3125,21.3125,42.625]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.4583333},{"product":"short_call_surcharge","cost":1},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.125},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.5625},{"product":"llm_token_surcharge","cost":1.3},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0416667}],"total_duration_seconds":5,"total_duration_unit_price":0.6975,"combined_cost":3.4875},"call_analysis":{"call_summary":"The call was an outbound attempt to reach Brenda Lyons, but it ended quickly with the agent reaching voicemail.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 07 reached voicemail","Other-member-benefit":"","call_summary_title":"Voicemail reached - no conversation","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call ended immediately after voicemail was detected, no conversation or survey questions asked, no official opening or closing.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as the call was not answered by a human and ended in voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to call ending in voicemail.","Skip Logic Accuracy":"100% . No branching errors as no conversation took place and call ended at voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0% . None of the required phrases were detected due to call ending in voicemail.","Debug Analytical Variables":"The call was disconnected after reaching voicemail, so no official opening, survey questions, or closing phrases were delivered. This results in 0% scores for call flow completion, official opening accuracy, survey order integrity, verbatim survey compliance, and mandatory phrase detection. Skip logic accuracy is 100% as no branching occurred. The int_code 06 indicates voicemail was reached with no message left.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7593],"average":7593,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17809757258","direction":"outbound"},"event_timestamp":1778183867586}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 34510
CALL ID: call_e600b739132c58fdd12bbfc9d57
EMAIL2 (collected): NULL
FIELD 310 → HTTP 201
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FIELD 311 → HTTP 201
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FIELD 33 → HTTP 201
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FIELD 77 → HTTP 201
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FIELD 338 → HTTP 201
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FIELD 339 → HTTP 201
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FIELD 340 → HTTP 201
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FIELD 341 → HTTP 201
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FIELD 342 → HTTP 201
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FIELD 345 → HTTP 201
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FIELD 348 → HTTP 201
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FIELD 349 → HTTP 201
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-05-07 15:59:15
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_ae0582008476bac7c3cc9ce938d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tri Ly","last_name":"","full_name":"Tri Ly ","contact_id":"33427","email":"tri@directobjective.ca","orgname":"Direct Objective Consulting","member_type":"AST","bloc_notes_ac":"2026 Feb 23 - Contact busy, callback scheduled for 2024-06-13 15:30\n2026 Feb 23 contact busy, callback scheduled for 2024-06-13 15:00\n2026 Feb 23 - Contact busy, callback scheduled for 12:48\n2026 Feb 23 - Contact clarified membership is active, answered survey questions.\n2026 Feb 23 contact clarified membership not expired, provided NPI ID 235670, declined survey questions\n2026 Feb 23 contact provided NPI ID 12305678 but declined survey and ended call - NPI# 12305678\n2026 Feb 25 call reached voicemail, no contact made\n2026 Feb 26 contact refused survey and ended call early\n2026 Feb 26 contact refused to discuss membership and ended call quickly.\n2026 Feb 26 contact refused to discuss membership renewal and ended call quickly.\n2026 Feb 26 contact not available, call ended quickly\n2026 Feb 26 call started but user hung up early after introduction\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 04 contact agreed to receive webinar info and renewal application email sent - NPI# 33427\n2026 Apr 13 contact was busy and refused further calls\n2026 Apr 13 call started, agent reached Tri Ly, first question asked, call ended early\n2026 Apr 13 contact wants to renew and sent the email - NPI# not provided\n2026 Apr 13 contact confirmed identity, answered survey, interested in renewal, asked about reinstatement procedure, membership withdrawal date April 20, 2022 confirmed\n2026 Apr 13 contact answered, interested in reinstatement procedure, email to be sent\n2026 Apr 13 contact answered, interested in reinstatement procedure, no NPI ID provided\n2026 Apr 14 contact interested in reinstatement, email sent with procedure - NPI# 33427\n2026 Apr 14 contact interested in reinstatement, sent email with procedure - NPI# not provided\n2026 Apr 14 contact interested in reinstatement, email sent - NPI# not provided\n2026 Apr 14 contact answered and asked about reinstatement procedure - NPI# not provided\n2026 Apr 14 contact confirmed active membership and provided NPI ID l b zero zero b, call forwarded for follow-up\n2026 Apr 14 contact claims active membership and provided NPI ID l b zero zero b, case forwarded for follow-up\n2026 Apr 14 contact claims active membership and provided NPI ID lb00b, issue forwarded for follow-up\n2026 Apr 30 contact interested in renewal, requested information, email sent - NPI# not provided\n2026 Apr 30 contact wants to renew and sent the email - NPI# 33427\n2026 May 01 contact interested in renewal, detailed procedure email sent - NPI# not provided","number_of_passed_courses":"999","extension":"1234","province":"ON","toronto_current_time":"2026-05-07T15:59:02-04:00","called_by":""},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_ae0582008476bac7c3cc9ce938d","X-RetellAI-SipTraceId":"call_ae0582008476bac7c3cc9ce938d","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1778183954604,"end_timestamp":1778183955382,"duration_ms":778,"transcript":"","transcript_object":[],"transcript_with_tool_calls":[],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a4b06e4298ccfe93c6ce3423a2dfdf303cf19ad21848082f5bd47b265187df71/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a4b06e4298ccfe93c6ce3423a2dfdf303cf19ad21848082f5bd47b265187df71/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a4b06e4298ccfe93c6ce3423a2dfdf303cf19ad21848082f5bd47b265187df71/public.log","disconnection_reason":"user_hangup","latency":{},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.0916667},{"product":"short_call_surcharge","cost":2},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.025},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.1125},{"product":"llm_token_surcharge","cost":1.3},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0083333}],"total_duration_seconds":1,"total_duration_unit_price":3.5375,"combined_cost":3.5375},"call_analysis":{"call_summary":"No conversation happened.","in_voicemail":false,"user_sentiment":"Unknown","call_successful":false,"custom_analysis_data":{}},"data_storage_setting":"everything","llm_token_usage":{"values":[7618],"average":7618,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12899399288","direction":"outbound"},"event_timestamp":1778183955963}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 33427
CALL ID: call_ae0582008476bac7c3cc9ce938d
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-05-07 20:58:55
----------------------------------------
RAW:
(empty)
----------------------------------------
❌ Invalid payload (missing call)