======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 08:32:28 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_bea50d8329a92b5c5dcb7b7a1fe","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Hannam","full_name":"Heather Hannam","contact_id":"34597","email":"outlndrs@telus.net","orgname":"PG Vet","member_type":"AST","bloc_notes_ac":"06 June 2025 Not at the office\r\nLN / 17 September 2025 Have never used it\n2026 May 08 call reached receptionist Lena, asked for Heather Hannam, call ended on hold\n2026 May 11 callback scheduled for Heather at 8 AM","number_of_passed_courses":"0","extension":"","province":"BC","toronto_current_time":"2026-05-11T14:06:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bea50d8329a92b5c5dcb7b7a1fe","X-RetellAI-SipTraceId":"call_bea50d8329a92b5c5dcb7b7a1fe","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1778589129536,"end_timestamp":1778589134635,"duration_ms":5099,"transcript":"User: Hello. You have reached the Prince George Veterinary Hospital. We are now closed. \n","transcript_object":[{"role":"user","content":"Hello. You have reached the Prince George Veterinary Hospital. We are now closed. ","words":[{"word":"Hello. ","start":0.5800000000000001,"end":1.3},{"word":"You ","start":1.3,"end":1.54},{"word":"have ","start":1.54,"end":1.78},{"word":"reached ","start":1.78,"end":2.02},{"word":"the ","start":2.02,"end":2.1799998},{"word":"Prince ","start":2.1799998,"end":2.4199999},{"word":"George ","start":2.4199999,"end":2.74},{"word":"Veterinary ","start":2.74,"end":3.38},{"word":"Hospital. ","start":3.38,"end":4.1},{"word":"We ","start":4.1,"end":4.26},{"word":"are ","start":4.26,"end":4.42},{"word":"now ","start":4.42,"end":4.579999999999999},{"word":"closed. ","start":4.579999999999999,"end":4.819999699999999}]}],"transcript_with_tool_calls":[{"role":"user","content":"Hello. You have reached the Prince George Veterinary Hospital. We are now closed. 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","words":[{"word":"I ","start":118.37899,"end":118.619},{"word":"think ","start":118.619,"end":118.77899500000001},{"word":"you ","start":118.77899500000001,"end":119.019},{"word":"said ","start":119.019,"end":119.17899600000001},{"word":"Jen ","start":119.17899600000001,"end":119.498996},{"word":"Woodland. ","start":119.498996,"end":119.979},{"word":"Is ","start":120.82900500000001,"end":121.149005},{"word":"that ","start":121.149005,"end":121.30900000000001},{"word":"correct? ","start":121.30900000000001,"end":121.54901000000001}]},{"role":"user","content":"Say yes or no, or press one for yes or two for no. ","words":[{"word":"Say ","start":122.71900500000001,"end":123.039004},{"word":"yes ","start":123.039004,"end":123.27900000000001},{"word":"or ","start":123.27900000000001,"end":123.43900000000001},{"word":"no, ","start":123.43900000000001,"end":123.99900000000001},{"word":"or ","start":123.99900000000001,"end":124.159},{"word":"press ","start":124.159,"end":124.399005},{"word":"one ","start":124.399005,"end":124.63900000000001},{"word":"for ","start":124.63900000000001,"end":124.799},{"word":"yes ","start":124.799,"end":125.039004},{"word":"or ","start":125.039004,"end":125.19900000000001},{"word":"two ","start":125.19900000000001,"end":125.359004},{"word":"for ","start":125.359004,"end":125.599},{"word":"no. 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","start":130.839,"end":131.159}]},{"role":"agent","content":"Thank you.","words":[{"word":"Thank ","start":134.01,"end":134.29985498046875},{"word":"you.","start":134.29985498046875,"end":134.58971020507812}],"metadata":{"response_id":15}},{"role":"agent","content":"Hello, this is Ellen calling on behalf of the National Payroll Institute. 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FIELD 349 → HTTP 200 {"contacts":[{"cdate":"2025-09-18T12:25:45-05:00","email":"jennwoodland@hotmail.com","phone":"5197477000","firstName":"Jenn","lastName":"Woodland","orgid":"18958","orgname":"Manulife Financial","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e06c4657a90f2492fd42d566f5512f5d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-12T07:35:15-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:45","updated_utc_timestamp":"2026-05-12 07:35:15","created_timestamp":"2025-09-18 12:25:45","updated_timestamp":"2026-05-12 07:35:15","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 08:47:31 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_e4643afe56e14c0b7fca1bcf80e","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jenn","last_name":"Woodland","full_name":"Jenn Woodland","contact_id":"43368","email":"jennwoodland@hotmail.com","orgname":"Manulife Financial","member_type":"AST","bloc_notes_ac":"LN Sept 30 2025vm msg Office closed for the holiday\n2026 May 08 call reached voicemail for Jenn Woodland; no message left.\n2026 May 08 call went to voicemail, no contact made\n2026 May 11 contact busy, scheduled callback for next day at 8 a.m. - NPI# not provided\n2026 May 12 call reached voicemail, no contact 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Survey Order Integrity Score is 0% because no survey questions were asked. Skip Logic Accuracy is 100% since no interaction means no branching errors. Verbatim Survey Compliance is 0% due to no survey questions asked. 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/automationEntryCounts"},"id":"43368","organization":"18958"}],"fieldValue":{"contact":"43368","field":"311","value":"Voicemail 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 08:48:05 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_98781f379a1ec7dedd9dfa6426b","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Heather","last_name":"Hannam","full_name":"Heather Hannam","contact_id":"34597","email":"outlndrs@telus.net","orgname":"PG Vet","member_type":"AST","bloc_notes_ac":"06 June 2025 Not at the office\r\nLN / 17 September 2025 Have never used it\n2026 May 08 call reached receptionist Lena, asked for Heather Hannam, call ended on hold\n2026 May 11 callback scheduled for Heather at 8 AM\n2026 May 12 reached voicemail, no human 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Have a good day and goodbye.","words":[{"word":"Thank ","start":38.93370825195313,"end":39.2235634765625},{"word":"you. ","start":39.2235634765625,"end":39.51341845703125},{"word":"Have ","start":39.862,"end":40.15185498046875},{"word":"a ","start":40.15185498046875,"end":40.441710205078124},{"word":"good ","start":40.441710205078124,"end":40.73156518554688},{"word":"day ","start":40.73156518554688,"end":41.02142041015625},{"word":"and ","start":41.02142041015625,"end":41.311275390625},{"word":"goodbye.","start":41.311275390625,"end":41.60113037109375}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.550708251953125,"end":1.8405634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Well, I think my phone is probably in my purse, and I can't hear this. So you might have to try calling back in a bit. Otherwise, I will check my messages. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 09:32:42 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_304502843dc155f1fb2f24544b3","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rick","last_name":"Ewashko","full_name":"Rick Ewashko","contact_id":"29735","email":"secretarytreasurer@cupe30.ca","orgname":"CUPE Local 30","member_type":"AST","bloc_notes_ac":"29 April 2025 He may attend - will check with the board\n2026 May 08 callback scheduled for Rick on May 12 at 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 10:32:55 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_1c378978dc9216a23f854496e0e","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Pat","last_name":"Flaes","full_name":"Pat Flaes","contact_id":"33843","email":"pat@patvanderflaes.com","orgname":"Self Employed","member_type":"AST","bloc_notes_ac":"02 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 contact is retired, callback scheduled for May 12 at 10:00 - NPI# 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 10:47:51 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_ca966caaf27dce53832b9164f81","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Pat","last_name":"Flaes","full_name":"Pat Flaes","contact_id":"33843","email":"pat@patvanderflaes.com","orgname":"Self Employed","member_type":"AST","bloc_notes_ac":"02 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 contact is retired, callback scheduled for May 12 at 10:00 - NPI# 33843\n2026 May 12 voicemail reached, message 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 14:35:08 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_8d7f11328f119e51b66c4ed26e7","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Sabrina","last_name":"Milano","full_name":"Sabrina Milano","contact_id":"34456","email":"mssabrinamilano@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 contact unavailable, callback scheduled for 2026-05-12 14:00 - NPI# 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We noticed that your Associate membership recently lapsed, and we want to ask a few questions about your membership experience, if that’s OK.\nUser: Sure. \nAgent: Thank you, Sabrina. Perfect, now let’s begin with the first question.\n\nWhat was the initial value that drove you to become a member of the National Payroll Institute? Here are the choices: \n1. Receiving help with complex payroll compliance issues. \n2. Staying current with payroll legislation. \n3. Completing a specific payroll seminar. \n4. Gaining payroll designation. \n5. Networking with other payroll professionals. \n6. Advancing your payroll career.\n\nWhich one best describes your situation?\nUser: Four. \nAgent: Thank you. Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?\nUser: Three. \nAgent: Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?\nUser: Forty six. \nUser: And above. \nAgent: Thank you for clarifying. I will record your age range as 46 to 60.\n\nWe’d love to see you continue benefiting from our services. As a member, you gain unlimited help with complex payroll issues, constant updates on changes in payroll, preferred member rates for professional development seminars, networking with other payroll professionals locally and across Canada, support with recruiting payroll professionals, and discounts in many retail stores and services using MembersPerks.\n\nWould you be open to renewing your membership today?\nUser: Not today. \nAgent: Thank you for letting me know. Could you tell me the main reason you decided not to renew your membership?Is it because: \n1. You are no longer working in payroll. \n2. You didn’t use the membership enough, or payroll wasn’t complex for you. \n3. 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","words":[{"word":"Three. ","start":62.989,"end":63.309}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":64.82670825195312,"end":65.1165634765625},{"word":"you. 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Now, on a scale of 1 to 5, with 5 being very satisfied and 1 being very dissatisfied, how would you rate your overall satisfaction with your NPI membership experience?","words":[{"word":"Thank ","start":50.09270825195313,"end":50.3825634765625},{"word":"you. 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","words":[{"word":"Three. ","start":62.989,"end":63.309}]},{"role":"agent","content":"Thank you. Now, for statistical purposes only, could you please tell us your age range?\nIs it 18 to 30? 31 to 45? 46 to 60? Or 61 or above?","words":[{"word":"Thank ","start":64.82670825195312,"end":65.1165634765625},{"word":"you. 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 22:18:32 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call) ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-12 22:18:39 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call)