======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-14 10:32:37 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_654f3a8f7259d9451694ec1ce10","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Sukhvinder","last_name":"Sharma","full_name":"Sukhvinder Sharma","contact_id":"36843","email":"sukh.sharma2000@yahoo.com","orgname":"","member_type":"AST","bloc_notes_ac":"June 16 2025 vm\n2026 May 08 call reached voicemail\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 callback scheduled for May 14 10:00 AM - no renewal 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call was made to the contact but reached voicemail and no conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-14 10:32","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 14 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it ended in voicemail without conversation.","Official Opening Gate Accuracy":"0% . Official opening was not delivered as no human was reached and call ended in voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to voicemail.","Skip Logic Accuracy":"100% . Correct logical branching as call ended immediately upon reaching voicemail.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"0% . Required phrases were not present due to no conversation.","Debug Analytical Variables":"The call ended in voicemail without reaching a human, so no official opening or survey questions were delivered, resulting in 0% scores for Call Flow Completion Rate, Official Opening Gate Accuracy, Survey Order Integrity Score, Verbatim Survey Compliance, and Mandatory Phrase Detection. 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16 2025 vm\n2026 May 08 call reached voicemail\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 callback scheduled for May 14 10:00 AM - no renewal discussed\n2026 May 14 call reached voicemail, no contact made","cdate":"2025-06-16T08:55:15-05:00","udate":"2026-05-14T09:32:38-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/521918\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/521918\/field"},"owner":"36843","id":"521918"}} FIELD 52 → HTTP 200 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-14 10:32:38 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_9c471490a6b65fa04f6522095de","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":97,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Precy","last_name":"Aquino","full_name":"Precy Aquino","contact_id":"34751","email":"precy1989.63@hotmail.com","orgname":"Lelsure Baths Ltd.","member_type":"AST","bloc_notes_ac":"June 13 2025 Survey completed She is clos to retirement so will not be renewing.\r\n\r\nJune 10 2025 Call back Thursday or Friday around 12:30\n2026 May 08 contact no longer member due to age and cost, callback scheduled for 2026-05-14 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Mandatory Phrase Detection is No because none of the required phrases were present in the voicemail message.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7655],"average":7655,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16044374717","direction":"outbound"},"event_timestamp":1778769159101} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 34751 CALL ID: call_9c471490a6b65fa04f6522095de EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:52:43-05:00","email":"precy1989.63@hotmail.com","phone":"6044374717","firstName":"Precy","lastName":"Aquino","orgid":"21238","orgname":"Lelsure Baths Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1436338b83a51611f78647d4451d9ec6","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T09:32:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:52:43","updated_utc_timestamp":"2026-05-14 09:32:39","created_timestamp":"2025-04-16 12:52:43","updated_timestamp":"2026-05-14 09:32:39","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/34751\/automationEntryCounts"},"id":"34751","organization":"21238"}],"fieldValue":{"contact":"34751","field":"310","value":"The call reached a voicemail for Leisure Baths, where the automated message provided business hours and informed that the line was busy or unattended. No conversation with a human occurred, and no further action was taken.","cdate":"2026-05-08T13:17:19-05:00","udate":"2026-05-14T09:32:39-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1165641\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1165641\/field"},"owner":"34751","id":"1165641"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:52:43-05:00","email":"precy1989.63@hotmail.com","phone":"6044374717","firstName":"Precy","lastName":"Aquino","orgid":"21238","orgname":"Lelsure Baths Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1436338b83a51611f78647d4451d9ec6","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T09:32:39-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 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reached, no human interaction","cdate":"2026-05-08T13:17:19-05:00","udate":"2026-05-14T09:32:39-05:00","created_by":null,"updated_by":null,"links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1165643\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1165643\/field"},"owner":"34751","id":"1165643"}} FIELD 33 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:52:43-05:00","email":"precy1989.63@hotmail.com","phone":"6044374717","firstName":"Precy","lastName":"Aquino","orgid":"21238","orgname":"Lelsure Baths Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1436338b83a51611f78647d4451d9ec6","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T09:32:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:52:43-05:00","email":"precy1989.63@hotmail.com","phone":"6044374717","firstName":"Precy","lastName":"Aquino","orgid":"21238","orgname":"Lelsure Baths Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1436338b83a51611f78647d4451d9ec6","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T09:32:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:52:43","updated_utc_timestamp":"2026-05-14 09:32:40","created_timestamp":"2025-04-16 12:52:43","updated_timestamp":"2026-05-14 09:32:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:52:43-05:00","email":"precy1989.63@hotmail.com","phone":"6044374717","firstName":"Precy","lastName":"Aquino","orgid":"21238","orgname":"Lelsure Baths Ltd.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"1436338b83a51611f78647d4451d9ec6","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T09:32:40-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:52:43","updated_utc_timestamp":"2026-05-14 09:32:40","created_timestamp":"2025-04-16 12:52:43","updated_timestamp":"2026-05-14 09:32:40","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-14 13:08:25 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_36f341a57331214e253894a52fc","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rick","last_name":"Ewashko","full_name":"Rick Ewashko","contact_id":"29735","email":"secretarytreasurer@cupe30.ca","orgname":"CUPE Local 30","member_type":"AST","bloc_notes_ac":"29 April 2025 He may attend - will check with the board\n2026 May 08 callback scheduled for Rick on May 12 at 09:00\n2026 May 12 call initiated but no conversation, contact not 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","words":[{"word":"No. ","start":37.470000000000006,"end":37.95},{"word":"He's ","start":37.95,"end":38.27},{"word":"not. ","start":38.27,"end":38.43}]},{"role":"user","content":"Is there something I can help you with? ","words":[{"word":"Is ","start":38.95,"end":39.430004000000004},{"word":"there ","start":39.430004000000004,"end":39.67},{"word":"something ","start":39.67,"end":39.910003},{"word":"I ","start":39.910003,"end":40.150000000000006},{"word":"can ","start":40.150000000000006,"end":40.31},{"word":"help ","start":40.31,"end":40.470000000000006},{"word":"you ","start":40.470000000000006,"end":40.63},{"word":"with? ","start":40.63,"end":40.710002}]},{"role":"agent","content":"Thank you, Louise. This call is for Rick specifically, so I’ll need to speak with him directly. When do you think would be the best date and time to reach Rick?","words":[{"word":"Thank ","start":42.59470825195312,"end":42.8845634765625},{"word":"you, ","start":42.8845634765625,"end":43.17441845703125},{"word":"Louise.","start":43.17441845703125,"end":43.4642734375},{"word":" This ","start":43.616375,"end":43.90622998046875},{"word":"call ","start":43.90622998046875,"end":44.19608520507813},{"word":"is ","start":44.19608520507813,"end":44.48594018554687},{"word":"for ","start":44.48594018554687,"end":44.77579541015625},{"word":"Rick ","start":44.77579541015625,"end":45.065650390625},{"word":"specifically, ","start":45.065650390625,"end":45.35550537109375},{"word":"so ","start":45.35550537109375,"end":45.645360595703124},{"word":"I’ll ","start":45.645360595703124,"end":45.93521557617188},{"word":"need ","start":45.93521557617188,"end":46.225070556640624},{"word":"to ","start":46.225070556640624,"end":46.51492578125},{"word":"speak ","start":46.43802001953125,"end":46.727875},{"word":"with ","start":46.43802001953125,"end":46.727875},{"word":"him ","start":46.43802001953125,"end":46.727875},{"word":"directly. 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Speaking. ","words":[{"word":"Local ","start":23.959999,"end":24.28},{"word":"thirty. ","start":24.28,"end":24.759999999999998},{"word":"Speaking. ","start":24.759999999999998,"end":25.16}]},{"role":"agent","content":"Thank you. Am I speaking with Rick?","words":[{"word":"Thank ","start":26.502708251953123,"end":26.7925634765625},{"word":"you. ","start":26.7925634765625,"end":27.08241845703125},{"word":"Am ","start":27.318708251953126,"end":27.6085634765625},{"word":"I ","start":27.6085634765625,"end":27.89841845703125},{"word":"speaking ","start":27.89841845703125,"end":28.1882734375},{"word":"with ","start":28.1882734375,"end":28.478128662109373},{"word":"Rick?","start":28.2130615234375,"end":28.502916748046875}],"metadata":{"response_id":3}},{"role":"user","content":"No. It's Louise. ","words":[{"word":"No. ","start":29.47,"end":29.79},{"word":"It's ","start":29.79,"end":30.03},{"word":"Louise. 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","words":[{"word":"No. ","start":37.470000000000006,"end":37.95},{"word":"He's ","start":37.95,"end":38.27},{"word":"not. ","start":38.27,"end":38.43}]},{"role":"user","content":"Is there something I can help you with? ","words":[{"word":"Is ","start":38.95,"end":39.430004000000004},{"word":"there ","start":39.430004000000004,"end":39.67},{"word":"something ","start":39.67,"end":39.910003},{"word":"I ","start":39.910003,"end":40.150000000000006},{"word":"can ","start":40.150000000000006,"end":40.31},{"word":"help ","start":40.31,"end":40.470000000000006},{"word":"you ","start":40.470000000000006,"end":40.63},{"word":"with? ","start":40.63,"end":40.710002}]},{"role":"agent","content":"Thank you, Louise. This call is for Rick specifically, so I’ll need to speak with him directly. 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you for your help, Louise. 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:49:41-05:00","email":"pat@patvanderflaes.com","phone":"2363331816","firstName":"Pat","lastName":"Flaes","orgid":"837","orgname":"Self Employed","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"ea527bd818493618ccbc2c5472bcc09d","socialdata_lastcheck":null,"email_local":"","email_domain":"patvanderflaes.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T13:22:24-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:49:41","updated_utc_timestamp":"2026-05-14 13:22:24","created_timestamp":"2025-04-16 12:49:41","updated_timestamp":"2026-05-14 13:22:24","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-14 14:22:54 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_848ff9390ea80b318b2103a326c","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Jenn","last_name":"Woodland","full_name":"Jenn Woodland","contact_id":"43368","email":"jennwoodland@hotmail.com","orgname":"Manulife Financial","member_type":"AST","bloc_notes_ac":"LN Sept 30 2025vm msg Office closed for the holiday\n2026 May 08 call reached voicemail for Jenn Woodland; no message left.\n2026 May 08 call went to voicemail, no contact made\n2026 May 11 contact busy, scheduled callback for next day at 8 a.m. - NPI# not provided\n2026 May 12 call reached voicemail, no contact made\n2026 May 12 call reached voicemail, no contact made\n2026 May 14 call reached 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Skip Logic Accuracy is 100% because the call ended correctly after refusal. Verbatim Survey Compliance is 100% by default as no survey questions were asked. Mandatory Phrase Detection is No because the agent did not use required phrases like 'for statistical purposes' or mention sending an email, though the closing was polite.","IVR_detector":"No","call_sequence":"Refused communication","Lead Status":"Refused","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7612,7608,7607,7609,8886,8403],"average":7954.166666666667,"num_requests":6},"tool_calls":[],"from_number":"+14375242727","to_number":"+15194040881","direction":"outbound"},"event_timestamp":1778782974470} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 43368 CALL ID: call_848ff9390ea80b318b2103a326c EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-09-18T12:25:45-05:00","email":"jennwoodland@hotmail.com","phone":"5197477000","firstName":"Jenn","lastName":"Woodland","orgid":"18958","orgname":"Manulife Financial","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e06c4657a90f2492fd42d566f5512f5d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T13:22:54-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:45","updated_utc_timestamp":"2026-05-14 13:22:54","created_timestamp":"2025-09-18 12:25:45","updated_timestamp":"2026-05-14 13:22:54","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/43368\/automationEntryCounts"},"id":"43368","organization":"18958"}],"fieldValue":{"contact":"43368","field":"310","value":"The agent called Jenna to discuss her lapsed Associate membership with the National Payroll Institute and to ask about her membership experience. 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Sept 30 2025vm msg Office closed for the holiday\n2026 May 08 call reached voicemail for Jenn Woodland; no message left.\n2026 May 08 call went to voicemail, no contact made\n2026 May 11 contact busy, scheduled callback for next day at 8 a.m. - NPI# not provided\n2026 May 12 call reached voicemail, no contact made\n2026 May 12 call reached voicemail, no contact made\n2026 May 14 call reached voicemail, no live contact - NPI# not provided\n2026 May 14 contact declined to discuss membership and ended call - NPI# not provided","cdate":"2025-09-30T12:53:33-05:00","udate":"2026-05-14T13:22:55-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/672799\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/672799\/field"},"owner":"43368","id":"672799"}} FIELD 52 → HTTP 200 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-09-18T12:25:45-05:00","email":"jennwoodland@hotmail.com","phone":"5197477000","firstName":"Jenn","lastName":"Woodland","orgid":"18958","orgname":"Manulife Financial","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e06c4657a90f2492fd42d566f5512f5d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T13:22:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:45","updated_utc_timestamp":"2026-05-14 13:22:56","created_timestamp":"2025-09-18 12:25:45","updated_timestamp":"2026-05-14 13:22:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-09-18T12:25:45-05:00","email":"jennwoodland@hotmail.com","phone":"5197477000","firstName":"Jenn","lastName":"Woodland","orgid":"18958","orgname":"Manulife Financial","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"0","ua":"","hash":"e06c4657a90f2492fd42d566f5512f5d","socialdata_lastcheck":null,"email_local":"","email_domain":"hotmail.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-14T13:22:56-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-09-18 12:25:45","updated_utc_timestamp":"2026-05-14 13:22:56","created_timestamp":"2025-09-18 12:25:45","updated_timestamp":"2026-05-14 13:22:56","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-14 16:32:57 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cf07b0bb43ac9be6835f381b1e5","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Miranda","last_name":"Tomera","full_name":"Miranda Tomera","contact_id":"9375","email":"mirandatomera29@gmail.com","orgname":"GAIN Group","member_type":"AST","bloc_notes_ac":"May 20 2025 vm\r\nAug 5 2025 vm\r\nLN Oct 1 2025 vm\n2026 May 08 call reached voicemail after transfer attempt to Miranda\n2026 May 08 call reached voicemail\n2026 May 11 voicemail reached, message left\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail after transfer to extension 1043\n2026 May 13 callback scheduled for next day at 16:06 - contact not available to 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You've reached Miranda. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Miranda?","words":[{"word":"Hello, ","start":1.347708251953125,"end":1.6375634765625},{"word":"may ","start":1.6375634765625,"end":1.92741845703125},{"word":"I ","start":1.92741845703125,"end":2.2172734375},{"word":"please ","start":2.2172734375,"end":2.507128662109375},{"word":"speak ","start":2.507128662109375,"end":2.796983642578125},{"word":"with ","start":2.796983642578125,"end":3.0868388671875},{"word":"Miranda?","start":3.0868388671875,"end":3.37669384765625}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. You've reached Miranda. ","words":[{"word":"Hi. ","start":3.381,"end":3.7009998},{"word":"You've ","start":3.7009998,"end":4.021},{"word":"reached ","start":4.021,"end":4.181},{"word":"Miranda. 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Required phrases were not detected as the call was answered by voicemail and no script was followed.","Debug Analytical Variables":"The call was disconnected after reaching voicemail, so no official opening was delivered, no survey questions were asked, and no closing was spoken, resulting in 0% call flow completion rate. Official opening gate accuracy is 0% because the opening was never spoken after identity confirmation. Survey order integrity and verbatim survey compliance are 0% due to no questions asked. Skip logic accuracy is 100% as no branching occurred. Mandatory phrase detection is No due to absence of required phrases.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7699],"average":7699,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+12508842761","direction":"outbound"},"event_timestamp":1778790777981} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 9375 CALL ID: call_cf07b0bb43ac9be6835f381b1e5 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2024-10-03T16:06:11-05:00","email":"mirandatomera29@gmail.com","phone":"7784061380","firstName":"Miranda","lastName":"Tomera","orgid":"3224","orgname":"GAIN 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