========================================
📞 Retell Post-Call Webhook
🕒 2026-05-18 09:32:33
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a282d7ce2eb4442e701655b43fa","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tony","last_name":"Viveiros","full_name":"Tony Viveiros","contact_id":"34486","email":"tonyv@riversidehonda.com","orgname":"Riverside Honda","member_type":"AST","bloc_notes_ac":"05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached a gatekeeper at Riverside Honda and Skidoo; Tony not available.\n2026 May 11 contact not available, no voicemail left, will call back later.\n2026 May 13 outbound call to Riverside Honda and Skidoo, user navigated IVR to reception, call ended shortly.\n2026 May 15 callback scheduled for Tony at Riverside Honda - NPI# not provided","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-05-15T13:06:42-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a282d7ce2eb4442e701655b43fa","X-RetellAI-SipTraceId":"call_a282d7ce2eb4442e701655b43fa","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1779111128173,"end_timestamp":1779111146731,"duration_ms":18558,"transcript":"User: Thank you for calling Riverside Honda and Skidoo. We are now closed. Our business hours are Monday to Friday from nine AM to five thirty PM, and Saturdays from nine AM to five PM. We are closed Sundays and holidays. If you would like leave a message in our general mailbox, \n","transcript_object":[{"role":"user","content":"Thank you for calling Riverside Honda and Skidoo. We are now closed. Our business hours are Monday to Friday from nine AM to five thirty PM, and Saturdays from nine AM to five PM. We are closed Sundays and holidays. If you would like leave a message in our general mailbox, ","words":[{"word":"Thank ","start":0.5780000000000001,"end":0.81799995},{"word":"you ","start":0.81799995,"end":0.978},{"word":"for ","start":0.978,"end":1.2179999},{"word":"calling ","start":1.2179999,"end":1.538},{"word":"Riverside ","start":1.538,"end":2.098},{"word":"Honda ","start":2.098,"end":2.578},{"word":"and ","start":2.578,"end":2.8179999999999996},{"word":"Skidoo. 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","start":14.237999,"end":15.037999500000002},{"word":"If ","start":15.358,"end":15.598},{"word":"you ","start":15.598,"end":15.678},{"word":"would ","start":15.678,"end":15.838000000000001},{"word":"like ","start":15.838000000000001,"end":15.918000000000001},{"word":"leave ","start":16.028000000000002,"end":16.348},{"word":"a ","start":16.348,"end":16.508},{"word":"message ","start":16.508,"end":16.748},{"word":"in ","start":16.748,"end":16.988},{"word":"our ","start":16.988,"end":17.148001},{"word":"general ","start":17.148001,"end":17.468},{"word":"mailbox, ","start":17.468,"end":17.788}]}],"transcript_with_tool_calls":[{"role":"user","content":"Thank you for calling Riverside Honda and Skidoo. We are now closed. Our business hours are Monday to Friday from nine AM to five thirty PM, and Saturdays from nine AM to five PM. We are closed Sundays and holidays. If you would like leave a message in our general mailbox, ","words":[{"word":"Thank ","start":0.5780000000000001,"end":0.81799995},{"word":"you ","start":0.81799995,"end":0.978},{"word":"for ","start":0.978,"end":1.2179999},{"word":"calling ","start":1.2179999,"end":1.538},{"word":"Riverside ","start":1.538,"end":2.098},{"word":"Honda ","start":2.098,"end":2.578},{"word":"and ","start":2.578,"end":2.8179999999999996},{"word":"Skidoo. ","start":2.8179999999999996,"end":3.618},{"word":"We ","start":3.618,"end":3.9379997999999996},{"word":"are ","start":3.9379997999999996,"end":4.098},{"word":"now ","start":4.098,"end":4.3379997},{"word":"closed. 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No live conversation took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 18 reached voicemail, no live contact","Other-member-benefit":"","call_summary_title":"Voicemail reached, no live contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call did not reach a valid finish state as it went to voicemail and no conversation occurred.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human and went to voicemail.","Survey Order Integrity Score":"0% . No survey questions were asked due to no human contact.","Skip Logic Accuracy":"0% . No logical branching occurred as the call was not answered by a human.","Verbatim Survey Compliance":"0% . No survey questions were asked or answered.","Mandatory Phrase Detection":"No . Required phrases were not detected as the call was not answered by a human.","Debug Analytical Variables":"The call was not answered by a human and went directly to voicemail, resulting in no official opening, no survey questions asked, no logical branching, and no required phrases detected. Therefore, all quality metrics related to call flow, survey order, skip logic, verbatim compliance, and mandatory phrase detection score 0%, reflecting the lack of interaction and completion.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7740],"average":7740,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17804587227","direction":"outbound"},"event_timestamp":1779111154044}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 34486
CALL ID: call_a282d7ce2eb4442e701655b43fa
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-05-18 13:33:06
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_a4d1c91ada14f8d8ba77a4e8ee2","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Genee","last_name":"Haynes","full_name":"Genee Haynes","contact_id":"11297","email":"gcowlesusa@aim.com","orgname":"Atlas Roofing","member_type":"AST","bloc_notes_ac":"May 22 2025 vm\r\nAug 8 2025 vm\r\nLN Oct 8 2025 vm\n2026 May 08 voicemail reached, no human contact\n2026 May 08 call disconnected after initial greeting, no conversation with Genee\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, message left\n2026 May 13 callback scheduled for May 18 at 1 PM Eastern.","number_of_passed_courses":"0","extension":"","province":"GA","toronto_current_time":"2026-05-13T10:06:41-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_a4d1c91ada14f8d8ba77a4e8ee2","X-RetellAI-SipTraceId":"call_a4d1c91ada14f8d8ba77a4e8ee2","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.121;lr>"},"call_status":"ended","start_timestamp":1779125529412,"end_timestamp":1779125579668,"duration_ms":50256,"transcript":"User: Hi. If you record your name and reason for calling, I'll see if this person is available. \nAgent: Of course, thank you.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. May I please speak with Genee Haynes?\nUser: Thanks. Please stay on the line. \nAgent: Thank you. I’ll hold.\nAgent: Just checking in—am I still on the line? Is Genee available to speak?\nUser: I'm sorry. This person is not available. You would like to leave an additional message, please reply after the tone. \n","transcript_object":[{"role":"user","content":"Hi. If you record your name and reason for calling, I'll see if this person is available. ","words":[{"word":"Hi. 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May I please speak with Genee Haynes?","words":[{"word":"Of ","start":6.760708251953125,"end":7.0505634765625},{"word":"course, ","start":7.0505634765625,"end":7.34041845703125},{"word":"thank ","start":7.34041845703125,"end":7.6302734375},{"word":"you.","start":7.6302734375,"end":7.920128662109375},{"word":"My ","start":8.339666748046875,"end":8.629521728515625},{"word":"name ","start":8.629521728515625,"end":8.919376708984375},{"word":"is ","start":8.919376708984375,"end":9.20923193359375},{"word":"Ellen, ","start":9.20923193359375,"end":9.4990869140625},{"word":"and ","start":9.4990869140625,"end":9.788942138671874},{"word":"I’m ","start":9.788942138671874,"end":10.078797119140624},{"word":"calling ","start":10.078797119140624,"end":10.368652099609376},{"word":"on ","start":10.368652099609376,"end":10.65850732421875},{"word":"behalf ","start":10.65850732421875,"end":10.9483623046875},{"word":"of ","start":10.9483623046875,"end":11.23821728515625},{"word":"the ","start":11.23821728515625,"end":11.528072509765625},{"word":"National ","start":11.528072509765625,"end":11.817927490234375},{"word":"Payroll ","start":11.817927490234375,"end":12.10778271484375},{"word":"Institute, ","start":12.10778271484375,"end":12.3976376953125},{"word":"NPI. 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I’ll hold.","words":[{"word":"Thank ","start":23.200708251953124,"end":23.4905634765625},{"word":"you. ","start":23.4905634765625,"end":23.78041845703125},{"word":"I’ll ","start":24.072,"end":24.36185498046875},{"word":"hold.","start":24.36185498046875,"end":24.651710205078125}],"metadata":{"response_id":2}},{"role":"agent","content":"Just checking in—am I still on the line? Is Genee available to speak?","words":[{"word":"Just ","start":36.47270825195312,"end":36.7625634765625},{"word":"checking ","start":36.7625634765625,"end":37.05241845703125},{"word":"in—am ","start":37.05241845703125,"end":37.3422734375},{"word":"I ","start":37.3422734375,"end":37.63212866210937},{"word":"still ","start":37.63212866210937,"end":37.92198364257813},{"word":"on ","start":37.92198364257813,"end":38.2118388671875},{"word":"the ","start":38.2118388671875,"end":38.50169384765625},{"word":"line? 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","start":0.7729999700000001,"end":1.173},{"word":"If ","start":1.173,"end":1.333},{"word":"you ","start":1.333,"end":1.4929999},{"word":"record ","start":1.4929999,"end":1.813},{"word":"your ","start":1.813,"end":2.053},{"word":"name ","start":2.053,"end":2.293},{"word":"and ","start":2.293,"end":2.613},{"word":"reason ","start":2.613,"end":2.9329999},{"word":"for ","start":2.9329999,"end":3.173},{"word":"calling, ","start":3.173,"end":3.413},{"word":"I'll ","start":3.703,"end":3.943},{"word":"see ","start":3.943,"end":4.103},{"word":"if ","start":4.103,"end":4.263},{"word":"this ","start":4.263,"end":4.423},{"word":"person ","start":4.423,"end":4.743},{"word":"is ","start":4.743,"end":4.903},{"word":"available. ","start":4.903,"end":5.223}]},{"role":"agent","content":"Of course, thank you.My name is Ellen, and I’m calling on behalf of the National Payroll Institute, NPI. 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I’ll hold.","words":[{"word":"Thank ","start":23.200708251953124,"end":23.4905634765625},{"word":"you. ","start":23.4905634765625,"end":23.78041845703125},{"word":"I’ll ","start":24.072,"end":24.36185498046875},{"word":"hold.","start":24.36185498046875,"end":24.651710205078125}],"metadata":{"response_id":2}},{"role":"agent","content":"Just checking in—am I still on the line? Is Genee available to speak?","words":[{"word":"Just ","start":36.47270825195312,"end":36.7625634765625},{"word":"checking ","start":36.7625634765625,"end":37.05241845703125},{"word":"in—am ","start":37.05241845703125,"end":37.3422734375},{"word":"I ","start":37.3422734375,"end":37.63212866210937},{"word":"still ","start":37.63212866210937,"end":37.92198364257813},{"word":"on ","start":37.92198364257813,"end":38.2118388671875},{"word":"the ","start":38.2118388671875,"end":38.50169384765625},{"word":"line? 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 11297
CALL ID: call_a4d1c91ada14f8d8ba77a4e8ee2
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-05-18 13:48:00
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_da793d3e2659adba2bfb1b9d698","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Genee","last_name":"Haynes","full_name":"Genee Haynes","contact_id":"11297","email":"gcowlesusa@aim.com","orgname":"Atlas Roofing","member_type":"AST","bloc_notes_ac":"May 22 2025 vm\r\nAug 8 2025 vm\r\nLN Oct 8 2025 vm\n2026 May 08 voicemail reached, no human contact\n2026 May 08 call disconnected after initial greeting, no conversation with Genee\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, message left\n2026 May 13 callback scheduled for May 18 at 1 PM Eastern.\n2026 May 18 reached voicemail, no human contact","number_of_passed_courses":"0","extension":"","province":"GA","toronto_current_time":"2026-05-18T13:31:57-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_da793d3e2659adba2bfb1b9d698","X-RetellAI-SipTraceId":"call_da793d3e2659adba2bfb1b9d698","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1779126426269,"end_timestamp":1779126474411,"duration_ms":48142,"transcript":"User: Hi. 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EVENT: call_analyzed
CONTACT ID: 11297
CALL ID: call_da793d3e2659adba2bfb1b9d698
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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========================================