======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-20 12:14:43 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_cc3d5b7afa5d6dd2f5af21395cc","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tony","last_name":"Viveiros","full_name":"Tony Viveiros","contact_id":"34486","email":"tonyv@riversidehonda.com","orgname":"Riverside Honda","member_type":"AST","bloc_notes_ac":"05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached a gatekeeper at Riverside Honda and Skidoo; Tony not available.\n2026 May 11 contact not available, no voicemail left, will call back later.\n2026 May 13 outbound call to Riverside Honda and Skidoo, user navigated IVR to reception, call ended shortly.\n2026 May 15 callback scheduled for Tony at Riverside Honda - NPI# not provided\n2026 May 18 reached voicemail, no live contact","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-05-20T12:13:43-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_cc3d5b7afa5d6dd2f5af21395cc","X-RetellAI-SipTraceId":"call_cc3d5b7afa5d6dd2f5af21395cc","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1779293645882,"end_timestamp":1779293676824,"duration_ms":30942,"transcript":"User: Thank you for calling Riverside Honda and Ski Doo. 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-20 13:32:26 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_91712473b86633433f5e057d364","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rachel","last_name":"Balaj","full_name":"Rachel Balaj","contact_id":"10183","email":"pinto.r89@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Mar 14 2025 vm\r\nMar 21 2025 vm\r\nApril 12025 vm\r\nApril 9 2025 vm\r\nApril 22 2025 vm\r\nMay 5 2025 Call back another day busy\r\nMay 6 2025 called back vm\r\nJuly 11 2025 vm\r\nLN Sept 17 2025 vm\n2026 May 08 voicemail reached, message left\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 voicemail reached, message left for Rachel\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-20 13:47:35 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_7416e56d88b2951f766fdd4c5ce","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rachel","last_name":"Balaj","full_name":"Rachel Balaj","contact_id":"10183","email":"pinto.r89@gmail.com","orgname":"","member_type":"AST","bloc_notes_ac":"Mar 14 2025 vm\r\nMar 21 2025 vm\r\nApril 12025 vm\r\nApril 9 2025 vm\r\nApril 22 2025 vm\r\nMay 5 2025 Call back another day busy\r\nMay 6 2025 called back vm\r\nJuly 11 2025 vm\r\nLN Sept 17 2025 vm\n2026 May 08 voicemail reached, message left\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 voicemail reached, message left for Rachel\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 contact requested callback for next Wednesday at 1 PM - NPI# not provided\n2026 May 20 contact answered but requested voicemail message","number_of_passed_courses":"2","extension":"","province":"ON","toronto_current_time":"2026-05-20T13:32:02-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_7416e56d88b2951f766fdd4c5ce","X-RetellAI-SipTraceId":"call_7416e56d88b2951f766fdd4c5ce","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1779299245812,"end_timestamp":1779299247907,"duration_ms":2095,"transcript":"User: call has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"call has been forwarded to voice mail. ","words":[{"word":"call ","start":0.364,"end":0.524},{"word":"has ","start":0.524,"end":0.7639999700000001},{"word":"been ","start":0.7639999700000001,"end":0.924},{"word":"forwarded ","start":0.924,"end":1.2439999},{"word":"to ","start":1.2439999,"end":1.4839999000000001},{"word":"voice ","start":1.4839999000000001,"end":1.724},{"word":"mail. ","start":1.724,"end":1.804}]}],"transcript_with_tool_calls":[{"role":"user","content":"call has been forwarded to voice mail. ","words":[{"word":"call ","start":0.364,"end":0.524},{"word":"has ","start":0.524,"end":0.7639999700000001},{"word":"been ","start":0.7639999700000001,"end":0.924},{"word":"forwarded ","start":0.924,"end":1.2439999},{"word":"to ","start":1.2439999,"end":1.4839999000000001},{"word":"voice ","start":1.4839999000000001,"end":1.724},{"word":"mail. 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Call was not answered, no conversation or official opening, no questions asked, no closing.","Official Opening Gate Accuracy":"0% . No official opening since call was not answered by human.","Survey Order Integrity Score":"0% . No survey questions asked due to no answer.","Skip Logic Accuracy":"0% . No logical branching occurred as call was not answered.","Verbatim Survey Compliance":"0% . No survey questions asked, no compliance possible.","Mandatory Phrase Detection":"No . No phrases detected as call was not answered.","Debug Analytical Variables":"Call Flow Completion Rate is 0% because the call was not answered and no conversation took place. Official Opening Gate Accuracy is 0% as there was no official opening after identity confirmation. Survey Order Integrity Score is 0% due to no survey questions asked. Skip Logic Accuracy is 0% because no logical branching occurred. Verbatim Survey Compliance is 0% as no survey questions were asked. Mandatory Phrase Detection is No because none of the required phrases were spoken. IVR_detector is Yes because the call went to voicemail immediately. Call sequence is Not reached because the contact was not reached and the call went to voicemail.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7680],"average":7680,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+16478928674","direction":"outbound"},"event_timestamp":1779299255908} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 10183 CALL ID: call_7416e56d88b2951f766fdd4c5ce EMAIL2 (collected): NULL FIELD 310 β†’ HTTP 200 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00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/10183\/automationEntryCounts"},"id":"10183","organization":null}],"fieldValue":{"contact":"10183","field":"33","value":"Mar 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-20 14:13:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_85c9d34ebb3805183eb6bbb10b9","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Genee","last_name":"Haynes","full_name":"Genee Haynes","contact_id":"11297","email":"gcowlesusa@aim.com","orgname":"Atlas Roofing","member_type":"AST","bloc_notes_ac":"May 22 2025 vm\r\nAug 8 2025 vm\r\nLN Oct 8 2025 vm\n2026 May 08 voicemail reached, no human contact\n2026 May 08 call disconnected after initial greeting, no conversation with Genee\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, message left\n2026 May 13 callback scheduled for May 18 at 1 PM Eastern.\n2026 May 18 reached voicemail, no human contact\n2026 May 18 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======================================== ======================================== πŸ“ž Retell Post-Call Webhook πŸ•’ 2026-05-20 14:28:02 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_96efae148257ece02dc12bcdfd1","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Genee","last_name":"Haynes","full_name":"Genee Haynes","contact_id":"11297","email":"gcowlesusa@aim.com","orgname":"Atlas Roofing","member_type":"AST","bloc_notes_ac":"May 22 2025 vm\r\nAug 8 2025 vm\r\nLN Oct 8 2025 vm\n2026 May 08 voicemail reached, no human contact\n2026 May 08 call disconnected after initial greeting, no conversation with Genee\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, message left\n2026 May 13 callback scheduled for May 18 at 1 PM Eastern.\n2026 May 18 reached voicemail, no human contact\n2026 May 18 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I’ll hold.","words":[{"word":"Thank ","start":23.037708251953124,"end":23.3275634765625},{"word":"you. 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