======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-22 01:57:23 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call) ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-22 09:32:15 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_3af8af2dae5114ba29ac1825362","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Natasha","last_name":"Dudoward","full_name":"Natasha Dudoward","contact_id":"36015","email":"ndudoward@live.ca","orgname":"","member_type":"AST","bloc_notes_ac":"11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 voicemail reached, no message left\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 callback scheduled for next Friday morning","number_of_passed_courses":"1","extension":"","province":"BC","toronto_current_time":"2026-05-15T18:31:44-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3af8af2dae5114ba29ac1825362","X-RetellAI-SipTraceId":"call_3af8af2dae5114ba29ac1825362","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":""},"call_status":"ended","start_timestamp":1779456728286,"end_timestamp":1779456730046,"duration_ms":1760,"transcript":"User: Has been forwarded to voice mail. \n","transcript_object":[{"role":"user","content":"Has been forwarded to voice mail. ","words":[{"word":"Has ","start":0.11599999999999999,"end":0.27599999999999997},{"word":"been ","start":0.27599999999999997,"end":0.516},{"word":"forwarded ","start":0.516,"end":0.83599995},{"word":"to ","start":0.83599995,"end":1.076},{"word":"voice ","start":1.076,"end":1.316},{"word":"mail. ","start":1.316,"end":1.4759999000000001}]}],"transcript_with_tool_calls":[{"role":"user","content":"Has been forwarded to voice mail. ","words":[{"word":"Has ","start":0.11599999999999999,"end":0.27599999999999997},{"word":"been ","start":0.27599999999999997,"end":0.516},{"word":"forwarded ","start":0.516,"end":0.83599995},{"word":"to ","start":0.83599995,"end":1.076},{"word":"voice ","start":1.076,"end":1.316},{"word":"mail. ","start":1.316,"end":1.4759999000000001}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/13902fdd26ba994afdc295fa57eae39955b0380f2b5dbd8a97ce81fbe4d70545/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/13902fdd26ba994afdc295fa57eae39955b0380f2b5dbd8a97ce81fbe4d70545/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/13902fdd26ba994afdc295fa57eae39955b0380f2b5dbd8a97ce81fbe4d70545/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":592,"p90":592,"p95":592,"p99":592,"min":592,"max":592,"num":1,"sum":592,"values":[592]},"tts":{"p50":654,"p90":654,"p95":654,"p99":654,"min":654,"max":654,"num":1,"sum":654,"values":[654]},"knowledge_base":{"p50":121,"p90":121,"p95":121,"p99":121,"min":121,"max":121,"num":1,"sum":121,"values":[121]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833333},{"product":"short_call_surcharge","cost":1.8000000000000003},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.225},{"product":"llm_token_surcharge","cost":1.3},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.0166667}],"total_duration_seconds":2,"total_duration_unit_price":1.7875,"combined_cost":3.575},"call_analysis":{"call_summary":"The call was not answered and went directly to voicemail without any conversation.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-22 09:32","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 22 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Call reached voicemail","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Call was not answered, no official opening or survey questions asked, no valid outcome or closing spoken.","Official Opening Gate Accuracy":"0% . No official opening was spoken as the call was not answered by a human.","Survey Order Integrity Score":"0% . No survey questions were asked due to no answer.","Skip Logic Accuracy":"100% . Correct logical branching as call ended immediately upon voicemail detection.","Verbatim Survey Compliance":"0% . No survey questions were asked, so no compliance possible.","Mandatory Phrase Detection":"0% . No mandatory phrases were detected due to no conversation.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no official opening or survey questions were asked, resulting in 0% scores for Call Flow Completion Rate, Official Opening Gate Accuracy, Survey Order Integrity Score, Verbatim Survey Compliance, and Mandatory Phrase Detection. Skip Logic Accuracy is 100% because the call ended correctly upon voicemail detection without attempting further questions.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7696],"average":7696,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17788845309","direction":"outbound"},"event_timestamp":1779456735643} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 36015 CALL ID: call_3af8af2dae5114ba29ac1825362 EMAIL2 (collected): NULL FIELD 310 → HTTP 200 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-05-05T11:42:53-05:00","email":"ndudoward@live.ca","phone":"7788845309","firstName":"Natasha","lastName":"Dudoward","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"edf1b2e42aea50b9e2db34f2b070612c","socialdata_lastcheck":null,"email_local":"","email_domain":"live.ca","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-22T08:32:17-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-05-05 11:42:53","updated_utc_timestamp":"2026-05-22 08:32:17","created_timestamp":"2025-05-05 11:42:53","updated_timestamp":"2026-05-22 08:32:17","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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June 2025 VM\r\nLN \/ 17 September 2025 VM\n2026 May 08 call reached a gatekeeper at Riverside Honda and Skidoo; Tony not available.\n2026 May 11 contact not available, no voicemail left, will call back later.\n2026 May 13 outbound call to Riverside Honda and Skidoo, user navigated IVR to reception, call ended shortly.\n2026 May 15 callback scheduled for Tony at Riverside Honda - NPI# not provided\n2026 May 18 reached voicemail, no live contact\n2026 May 20 call to Riverside Honda and Ski Doo, reached reception briefly, call disconnected early\n2026 May 22 callback scheduled for Tony Viveiros on 2026-05-26 09:30 - Riverside Honda","cdate":"2025-06-05T15:33:02-05:00","udate":"2026-05-22T12:13:08-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/516230\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/516230\/field"},"owner":"34486","id":"516230"}} FIELD 52 → HTTP 200 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FIELD 66 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:53-05:00","email":"tonyv@riversidehonda.com","phone":"7804587227","firstName":"Tony","lastName":"Viveiros","orgid":"21059","orgname":"Riverside Honda","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"34de18c4d2ca704495bed7fe760b60a5","socialdata_lastcheck":null,"email_local":"","email_domain":"riversidehonda.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-22T12:13:08-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:53","updated_utc_timestamp":"2026-05-22 12:13:08","created_timestamp":"2025-04-16 12:51:53","updated_timestamp":"2026-05-22 12:13:08","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 80 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:53-05:00","email":"tonyv@riversidehonda.com","phone":"7804587227","firstName":"Tony","lastName":"Viveiros","orgid":"21059","orgname":"Riverside Honda","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"34de18c4d2ca704495bed7fe760b60a5","socialdata_lastcheck":null,"email_local":"","email_domain":"riversidehonda.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-22T12:13:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:53","updated_utc_timestamp":"2026-05-22 12:13:09","created_timestamp":"2025-04-16 12:51:53","updated_timestamp":"2026-05-22 12:13:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 324 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:53-05:00","email":"tonyv@riversidehonda.com","phone":"7804587227","firstName":"Tony","lastName":"Viveiros","orgid":"21059","orgname":"Riverside Honda","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"34de18c4d2ca704495bed7fe760b60a5","socialdata_lastcheck":null,"email_local":"","email_domain":"riversidehonda.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-22T12:13:10-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:53","updated_utc_timestamp":"2026-05-22 12:13:10","created_timestamp":"2025-04-16 12:51:53","updated_timestamp":"2026-05-22 12:13:10","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-22 14:30:14 ---------------------------------------- RAW: (empty) ---------------------------------------- ❌ Invalid payload (missing call)