======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 09:38:41 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_794f0bde87ca536ec1e32a3bac5","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Allison","last_name":"Garbett","full_name":"Allison Garbett","contact_id":"34414","email":"allison.l.garbett@citi.com","orgname":"Citibank","member_type":"AST","bloc_notes_ac":"05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026-05-08 dial busy, phone: +18136048750\n2026-05-11 dial busy, phone: +18136048750\n2026-05-13 dial busy, phone: +18136048750\n2026-05-15 dial busy, phone: +18136048750\n2026 May 19 call ended with no answer or conversation\n2026-05-21 dial busy, phone: +18136048750\n2026-05-25 dial busy, phone: 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======================================== ======================================== 📞 Retell Post-Call Webhook 🕒 2026-05-26 09:48:29 ---------------------------------------- RAW: {"event":"call_analyzed","call":{"call_id":"call_df934e0597c931b605fde81a35d","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Tony","last_name":"Viveiros","full_name":"Tony Viveiros","contact_id":"34486","email":"tonyv@riversidehonda.com","orgname":"Riverside Honda","member_type":"AST","bloc_notes_ac":"05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached a gatekeeper at Riverside Honda and Skidoo; Tony not available.\n2026 May 11 contact not available, no voicemail left, will call back later.\n2026 May 13 outbound call to Riverside Honda and Skidoo, user navigated IVR to reception, call ended shortly.\n2026 May 15 callback scheduled for Tony at Riverside Honda - NPI# not 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June 2025 VM\r\nLN \/ 17 September 2025 VM\n2026 May 08 call reached a gatekeeper at Riverside Honda and Skidoo; Tony not available.\n2026 May 11 contact not available, no voicemail left, will call back later.\n2026 May 13 outbound call to Riverside Honda and Skidoo, user navigated IVR to reception, call ended shortly.\n2026 May 15 callback scheduled for Tony at Riverside Honda - NPI# not provided\n2026 May 18 reached voicemail, no live contact\n2026 May 20 call to Riverside Honda and Ski Doo, reached reception briefly, call disconnected early\n2026 May 22 callback scheduled for Tony Viveiros on 2026-05-26 09:30 - Riverside Honda\n2026 May 26 reached voicemail, no human interaction","cdate":"2025-06-05T15:33:02-05:00","udate":"2026-05-26T08:48:31-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/516230\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/516230\/field"},"owner":"34486","id":"516230"}} FIELD 52 → HTTP 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:53-05:00","email":"tonyv@riversidehonda.com","phone":"7804587227","firstName":"Tony","lastName":"Viveiros","orgid":"21059","orgname":"Riverside Honda","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"34de18c4d2ca704495bed7fe760b60a5","socialdata_lastcheck":null,"email_local":"","email_domain":"riversidehonda.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T08:48:31-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:53","updated_utc_timestamp":"2026-05-26 08:48:31","created_timestamp":"2025-04-16 12:51:53","updated_timestamp":"2026-05-26 08:48:31","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:53-05:00","email":"tonyv@riversidehonda.com","phone":"7804587227","firstName":"Tony","lastName":"Viveiros","orgid":"21059","orgname":"Riverside Honda","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"34de18c4d2ca704495bed7fe760b60a5","socialdata_lastcheck":null,"email_local":"","email_domain":"riversidehonda.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T08:48:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:53","updated_utc_timestamp":"2026-05-26 08:48:32","created_timestamp":"2025-04-16 12:51:53","updated_timestamp":"2026-05-26 08:48:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:53-05:00","email":"tonyv@riversidehonda.com","phone":"7804587227","firstName":"Tony","lastName":"Viveiros","orgid":"21059","orgname":"Riverside Honda","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"34de18c4d2ca704495bed7fe760b60a5","socialdata_lastcheck":null,"email_local":"","email_domain":"riversidehonda.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T08:48:32-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:53","updated_utc_timestamp":"2026-05-26 08:48:32","created_timestamp":"2025-04-16 12:51:53","updated_timestamp":"2026-05-26 08:48:32","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2025-04-16T12:51:34-05:00","email":"tyler@picohospitality.com","phone":"8002676428","firstName":"Tyler","lastName":"Czuba","orgid":"20995","orgname":"Pico Inc.","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"cf64436b6a26958766cc50c0c8fed9e3","socialdata_lastcheck":null,"email_local":"","email_domain":"picohospitality.com","sentcnt":"0","rating_tstamp":null,"gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:09:09-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-04-16 12:51:34","updated_utc_timestamp":"2026-05-26 09:09:09","created_timestamp":"2025-04-16 12:51:34","updated_timestamp":"2026-05-26 09:09:09","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":null,"last_open_date":null,"last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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Mandatory Phrase Detection is No because the call lacked required phrases such as 'for statistical purposes' and approved closing statements.","IVR_detector":"No","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7680,8641,8964,8606,8902],"average":8558.6,"num_requests":5},"tool_calls":[{"tool_call_id":"ab40f17156a2cb63","name":"press_digit","type":"press_digit","start_time_sec":11.659,"latency_ms":0,"success":true},{"tool_call_id":"1860e7a4f0cf2175","name":"press_digit","type":"press_digit","start_time_sec":46.653,"latency_ms":0,"success":true}],"from_number":"+14375242727","to_number":"+18005653000","direction":"outbound"},"event_timestamp":1779804574830} ---------------------------------------- EVENT: call_analyzed CONTACT ID: 29944 CALL ID: call_aee661286e39c1aa1f8efea64ae EMAIL2 (collected): NULL FIELD 310 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:53-06:00","email":"josephine.braier@parkinson.ca","phone":"8005653000","firstName":"Josephine","lastName":"Braier","orgid":"16854","orgname":"Parkinson Canada Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"80496707","ua":"","hash":"97caa99f3d8cd897599cbb76817bdfb6","socialdata_lastcheck":null,"email_local":"","email_domain":"parkinson.ca","sentcnt":"9","rating_tstamp":"2025-09-03","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:09:35-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:53","updated_utc_timestamp":"2026-05-26 09:09:35","created_timestamp":"2025-02-12 09:32:53","updated_timestamp":"2026-05-26 09:09:35","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-03 11:20:26","last_open_date":"2025-09-03 11:20:26","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 00:00:00","whatsapp_id":null,"whatsapp_username":null,"links":{"bounceLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/bounceLogs","contactAutomations":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/contactAutomations?limit=2500&orders%5Blastdate%5D=DESC","contactData":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/contactData","contactGoals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/contactGoals","contactLists":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/contactLists","contactLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/contactLogs","contactTags":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/contactTags","contactDeals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/contactDeals","deals":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/deals","fieldValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/fieldValues","geoIps":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/geoIps","notes":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/notes","organization":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/organization","plusAppend":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/plusAppend","trackingLogs":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/trackingLogs","scoreValues":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/scoreValues","accountContacts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/accountContacts","automationEntryCounts":"https:\/\/inp.api-us1.com\/api\/3\/contacts\/29944\/automationEntryCounts"},"id":"29944","organization":"16854"}],"fieldValue":{"contact":"29944","field":"310","value":"The call was made to Parkinson Canada and navigated through the automated menu to reach the receptionist. The agent introduced themselves as Ellen from the National Payroll Institute and attempted to speak with a contact but the call ended shortly after.","cdate":"2026-05-08T10:41:29-05:00","udate":"2026-05-26T09:09:35-05:00","created_by":"0","updated_by":"0","links":{"owner":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1151217\/owner","field":"https:\/\/inp.api-us1.com\/api\/3\/fieldValues\/1151217\/field"},"owner":"29944","id":"1151217"}} FIELD 311 → HTTP 200 {"contacts":[{"cdate":"2025-02-12T09:32:53-06:00","email":"josephine.braier@parkinson.ca","phone":"8005653000","firstName":"Josephine","lastName":"Braier","orgid":"16854","orgname":"Parkinson Canada 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FIELD 66 → HTTP 201 {"contacts":[{"cdate":"2025-02-12T09:32:53-06:00","email":"josephine.braier@parkinson.ca","phone":"8005653000","firstName":"Josephine","lastName":"Braier","orgid":"16854","orgname":"Parkinson Canada Inc","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"80496707","ua":"","hash":"97caa99f3d8cd897599cbb76817bdfb6","socialdata_lastcheck":null,"email_local":"","email_domain":"parkinson.ca","sentcnt":"9","rating_tstamp":"2025-09-03","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:09:36-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2025-02-12 09:32:53","updated_utc_timestamp":"2026-05-26 09:09:36","created_timestamp":"2025-02-12 09:32:53","updated_timestamp":"2026-05-26 09:09:36","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2025-09-03 11:20:26","last_open_date":"2025-09-03 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","words":[{"word":"It ","start":82.34470825195312,"end":82.6345634765625},{"word":"seems ","start":82.6345634765625,"end":82.92441845703125},{"word":"I’m ","start":82.92441845703125,"end":83.2142734375},{"word":"unable ","start":83.2142734375,"end":83.50412866210938},{"word":"to ","start":83.50412866210938,"end":83.79398364257813},{"word":"reach ","start":83.79398364257813,"end":84.0838388671875},{"word":"Amanda ","start":84.0838388671875,"end":84.37369384765626},{"word":"directly ","start":84.37369384765626,"end":84.663548828125},{"word":"through ","start":84.663548828125,"end":84.95340405273437},{"word":"the ","start":84.95340405273437,"end":85.24325903320313},{"word":"directory ","start":85.24325903320313,"end":85.53311401367188},{"word":"system. ","start":85.53311401367188,"end":85.82296923828125}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you for calling. Please enter the extension of the person you are calling, or press the number sign for directory. 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","words":[{"word":"It ","start":93.60070825195312,"end":93.8905634765625},{"word":"seems ","start":93.8905634765625,"end":94.18041845703125},{"word":"I’m ","start":94.18041845703125,"end":94.4702734375},{"word":"unable ","start":94.4702734375,"end":94.76012866210938},{"word":"to ","start":94.76012866210938,"end":95.04998364257813},{"word":"reach ","start":95.04998364257813,"end":95.3398388671875},{"word":"Amanda ","start":95.3398388671875,"end":95.62969384765626},{"word":"directly ","start":95.62969384765626,"end":95.919548828125},{"word":"through ","start":95.919548828125,"end":96.20940405273437},{"word":"the ","start":96.20940405273437,"end":96.49925903320313},{"word":"directory ","start":96.49925903320313,"end":96.78911401367188},{"word":"system. 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FIELD 77 → HTTP 200 {"contacts":[{"cdate":"2024-10-18T15:11:49-05:00","email":"amanda@canadiansbaseball.com","phone":"6044844374","firstName":"Amanda","lastName":"Bodi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"6d2424a6900129b5a72d8c02c4ad9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"canadiansbaseball.com","sentcnt":"4","rating_tstamp":"2024-12-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:10:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-18 15:11:49","updated_utc_timestamp":"2026-05-26 09:10:12","created_timestamp":"2024-10-18 15:11:49","updated_timestamp":"2026-05-26 09:10:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2024-11-20 09:06:03","last_open_date":"2024-12-16 12:26:00","last_mpp_open_date":null,"best_send_hour":"0","sms_consent":"0","sms_consent_updated_at":"0000-00-00 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FIELD 338 → HTTP 200 {"contacts":[{"cdate":"2024-10-18T15:11:49-05:00","email":"amanda@canadiansbaseball.com","phone":"6044844374","firstName":"Amanda","lastName":"Bodi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"6d2424a6900129b5a72d8c02c4ad9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"canadiansbaseball.com","sentcnt":"4","rating_tstamp":"2024-12-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:10:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-18 15:11:49","updated_utc_timestamp":"2026-05-26 09:10:12","created_timestamp":"2024-10-18 15:11:49","updated_timestamp":"2026-05-26 09:10:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2024-11-20 09:06:03","last_open_date":"2024-12-16 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FIELD 339 → HTTP 200 {"contacts":[{"cdate":"2024-10-18T15:11:49-05:00","email":"amanda@canadiansbaseball.com","phone":"6044844374","firstName":"Amanda","lastName":"Bodi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"6d2424a6900129b5a72d8c02c4ad9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"canadiansbaseball.com","sentcnt":"4","rating_tstamp":"2024-12-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:10:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-18 15:11:49","updated_utc_timestamp":"2026-05-26 09:10:12","created_timestamp":"2024-10-18 15:11:49","updated_timestamp":"2026-05-26 09:10:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2024-11-20 09:06:03","last_open_date":"2024-12-16 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FIELD 340 → HTTP 200 {"contacts":[{"cdate":"2024-10-18T15:11:49-05:00","email":"amanda@canadiansbaseball.com","phone":"6044844374","firstName":"Amanda","lastName":"Bodi","orgid":"0","orgname":"","segmentio_id":"","bounced_hard":"0","bounced_soft":"0","bounced_date":null,"ip":"2130706433","ua":"","hash":"6d2424a6900129b5a72d8c02c4ad9b79","socialdata_lastcheck":null,"email_local":"","email_domain":"canadiansbaseball.com","sentcnt":"4","rating_tstamp":"2024-12-16","gravatar":"0","deleted":"0","anonymized":"0","adate":null,"udate":"2026-05-26T09:10:12-05:00","edate":null,"deleted_at":null,"created_utc_timestamp":"2024-10-18 15:11:49","updated_utc_timestamp":"2026-05-26 09:10:12","created_timestamp":"2024-10-18 15:11:49","updated_timestamp":"2026-05-26 09:10:12","created_by":"0","updated_by":"0","mpp_tracking":"0","last_click_date":"2024-11-20 09:06:03","last_open_date":"2024-12-16 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