========================================
📞 Retell Post-Call Webhook
🕒 2026-05-27 09:34:08
----------------------------------------
RAW:
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Kupi Local thirty. \nAgent: Good morning! May I please speak with Rick?\nUser: QB Local thirty. Fred speaking. \nAgent: Hi Fred, thank you. \nUser: Hi. \nAgent: May I please speak with Rick Ewashko?\nUser: He'll be in afternoon. \nAgent: Thank you for letting me know. When would be the best date and time to reach Rick this afternoon?\nUser: One o'clock, one PM. \nAgent: Thank you for your help, Fred. I will call back at one PM. Goodbye.\n","transcript_object":[{"role":"agent","content":"Hello, ","words":[{"word":"Hello, ","start":1.140708251953125,"end":1.4305634765625}],"metadata":{"response_id":0}},{"role":"user","content":"Good morning. Kupi Local thirty. ","words":[{"word":"Good ","start":1.143,"end":1.4629999},{"word":"morning. ","start":1.4629999,"end":1.7029999999999998},{"word":"Kupi ","start":1.7029999999999998,"end":1.9429999999999998},{"word":"Local ","start":1.9429999999999998,"end":2.2630000000000003},{"word":"thirty. 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","start":21.713,"end":22.113}]},{"role":"agent","content":"May I please speak with Rick Ewashko?","words":[{"word":"May ","start":21.682916748046875,"end":21.972771728515625},{"word":"I ","start":21.972771728515625,"end":22.262626708984374},{"word":"please ","start":22.262626708984374,"end":22.55248193359375},{"word":"speak ","start":22.55248193359375,"end":22.8423369140625},{"word":"with ","start":22.8423369140625,"end":23.132192138671876},{"word":"Rick ","start":23.132192138671876,"end":23.422047119140625},{"word":"Ewashko?","start":23.422047119140625,"end":23.711902099609375}],"metadata":{"response_id":4}},{"role":"user","content":"He'll be in afternoon. ","words":[{"word":"He'll ","start":25.083,"end":25.403},{"word":"be ","start":25.403,"end":25.562999},{"word":"in ","start":25.562999,"end":26.122998},{"word":"afternoon. ","start":26.122998,"end":26.523}]},{"role":"agent","content":"Thank you for letting me know. When would be the best date and time to reach Rick this afternoon?","words":[{"word":"Thank ","start":29.030708251953126,"end":29.3205634765625},{"word":"you ","start":29.3205634765625,"end":29.61041845703125},{"word":"for ","start":29.61041845703125,"end":29.9002734375},{"word":"letting ","start":29.9002734375,"end":30.190128662109377},{"word":"me ","start":30.190128662109377,"end":30.479983642578127},{"word":"know. 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----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29735
CALL ID: call_79f86f8e0fc8d7f52e1820db7fe
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 80 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 324 → HTTP 200
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FIELD 43 → HTTP 200
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FIELD 326 → HTTP 200
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FIELD 68 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-05-27 13:33:32
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_b39b58ef7787f2c759d01065945","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rick","last_name":"Ewashko","full_name":"Rick Ewashko","contact_id":"29735","email":"secretarytreasurer@cupe30.ca","orgname":"CUPE Local 30","member_type":"AST","bloc_notes_ac":"29 April 2025 He may attend - will check with the board\n2026 May 08 callback scheduled for Rick on May 12 at 09:00\n2026 May 12 call initiated but no conversation, contact not confirmed\n2026 May 14 contact reached Louise, Rick unavailable, callback scheduled for May 21 09:00.\n2026 May 21 call reached voicemail, no contact made\n2026 May 21 contact not available, no callback time provided\n2026 May 25 callback scheduled for Rick on May 27 at 9 AM.\n2026 May 27 callback scheduled for Rick Ewashko at 1 PM - CUPE Local 30","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-05-27T09:32:12-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b39b58ef7787f2c759d01065945","X-RetellAI-SipTraceId":"call_b39b58ef7787f2c759d01065945","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1779903203321,"end_timestamp":1779903205942,"duration_ms":2621,"transcript":"User: You have reached Cube Local thirty. \n","transcript_object":[{"role":"user","content":"You have reached Cube Local thirty. ","words":[{"word":"You ","start":0.503,"end":0.7429999700000001},{"word":"have ","start":0.7429999700000001,"end":0.983},{"word":"reached ","start":0.983,"end":1.2229998999999998},{"word":"Cube ","start":1.2229998999999998,"end":1.6229999},{"word":"Local ","start":1.6229999,"end":2.023},{"word":"thirty. ","start":2.023,"end":2.343}]}],"transcript_with_tool_calls":[{"role":"user","content":"You have reached Cube Local thirty. ","words":[{"word":"You ","start":0.503,"end":0.7429999700000001},{"word":"have ","start":0.7429999700000001,"end":0.983},{"word":"reached ","start":0.983,"end":1.2229998999999998},{"word":"Cube ","start":1.2229998999999998,"end":1.6229999},{"word":"Local ","start":1.6229999,"end":2.023},{"word":"thirty. ","start":2.023,"end":2.343}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/0695912624089bc233e4655ed45c39f73efdeb746a6455bbc868f00b655eef19/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0695912624089bc233e4655ed45c39f73efdeb746a6455bbc868f00b655eef19/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0695912624089bc233e4655ed45c39f73efdeb746a6455bbc868f00b655eef19/public.log","disconnection_reason":"voicemail_reached","latency":{"llm":{"p50":523,"p90":523,"p95":523,"p99":523,"min":523,"max":523,"num":1,"sum":523,"values":[523]},"tts":{"p50":383,"p90":383,"p95":383,"p99":383,"min":383,"max":383,"num":1,"sum":383,"values":[383]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.275},{"product":"short_call_surcharge","cost":1.4000000000000001},{"product":"minimax_tts_new","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1_high_priority","unit_price":0.1125,"cost":0.3375},{"product":"llm_token_surcharge","cost":1.4000000000000001},{"product":"knowledge_base_usage","unit_price":0.0083333,"cost":0.025}],"total_duration_seconds":3,"total_duration_unit_price":1.1708333,"combined_cost":3.5125},"call_analysis":{"call_summary":"The call was not answered by a human and went to voicemail immediately upon connection.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-27 13:33","Mini-NPS":"","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 27 call reached voicemail, no contact made","Other-member-benefit":"","call_summary_title":"Voicemail reached, no contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0%. Call was not answered, no conversation or survey conducted, no official opening or closing spoken.","Official Opening Gate Accuracy":"0%. No identity confirmation or official opening due to voicemail.","Survey Order Integrity Score":"0%. No survey questions asked.","Skip Logic Accuracy":"100%. Correctly ended call upon reaching voicemail with no further action.","Verbatim Survey Compliance":"0%. No survey questions asked.","Mandatory Phrase Detection":"No. No phrases detected as call was not answered.","Debug Analytical Variables":"The call was not answered and went directly to voicemail, so no official opening, survey questions, or closing phrases were spoken, resulting in 0% scores for Call Flow Completion Rate, Official Opening Gate Accuracy, Survey Order Integrity Score, and Verbatim Survey Compliance. Skip Logic Accuracy is 100% as the call ended appropriately upon voicemail detection. Mandatory Phrase Detection is No due to absence of any spoken phrases.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7705],"average":7705,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17804266050","direction":"outbound"},"event_timestamp":1779903213509}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29735
CALL ID: call_b39b58ef7787f2c759d01065945
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-05-27 13:48:50
----------------------------------------
RAW:
{"event":"call_analyzed","call":{"call_id":"call_e06d67a9fce1e30578bd421a457","call_type":"phone_call","agent_id":"agent_5dffe144c97ebd0267b0fdc207","agent_version":98,"agent_name":"NPI LN AST","retell_llm_dynamic_variables":{"first_name":"Rick","last_name":"Ewashko","full_name":"Rick Ewashko","contact_id":"29735","email":"secretarytreasurer@cupe30.ca","orgname":"CUPE Local 30","member_type":"AST","bloc_notes_ac":"29 April 2025 He may attend - will check with the board\n2026 May 08 callback scheduled for Rick on May 12 at 09:00\n2026 May 12 call initiated but no conversation, contact not confirmed\n2026 May 14 contact reached Louise, Rick unavailable, callback scheduled for May 21 09:00.\n2026 May 21 call reached voicemail, no contact made\n2026 May 21 contact not available, no callback time provided\n2026 May 25 callback scheduled for Rick on May 27 at 9 AM.\n2026 May 27 callback scheduled for Rick Ewashko at 1 PM - CUPE Local 30\n2026 May 27 call reached voicemail, no contact made","number_of_passed_courses":"0","extension":"","province":"AB","toronto_current_time":"2026-05-27T13:32:16-04:00","called_by":"Tri"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_e06d67a9fce1e30578bd421a457","X-RetellAI-SipTraceId":"call_e06d67a9fce1e30578bd421a457","X-RetellAI-OrgId":"org_LT7kvkmEZAPNpJhx","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1779904117903,"end_timestamp":1779904124954,"duration_ms":7051,"transcript":"Agent: Hello, may I please speak with Rick?\nUser: This is the voice mailbox of QP Local thirty Treasurer. \n","transcript_object":[{"role":"agent","content":"Hello, may I please speak with Rick?","words":[{"word":"Hello, ","start":1.243708251953125,"end":1.5335634765625},{"word":"may ","start":1.5335634765625,"end":1.82341845703125},{"word":"I ","start":1.82341845703125,"end":2.1132734375},{"word":"please ","start":2.1132734375,"end":2.403128662109375},{"word":"speak ","start":2.403128662109375,"end":2.692983642578125},{"word":"with ","start":2.692983642578125,"end":2.9828388671875},{"word":"Rick?","start":2.75339501953125,"end":3.04325}],"metadata":{"response_id":0}},{"role":"user","content":"This is the voice mailbox of QP Local thirty Treasurer. ","words":[{"word":"This ","start":3.2809999999999997,"end":3.601},{"word":"is ","start":3.601,"end":3.761},{"word":"the ","start":3.761,"end":3.921},{"word":"voice ","start":3.921,"end":4.241},{"word":"mailbox ","start":4.241,"end":4.721},{"word":"of ","start":4.721,"end":5.0409999999999995},{"word":"QP ","start":5.0409999999999995,"end":5.441},{"word":"Local ","start":5.441,"end":5.681},{"word":"thirty ","start":5.681,"end":6.001},{"word":"Treasurer. ","start":6.001,"end":6.481}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Hello, may I please speak with Rick?","words":[{"word":"Hello, ","start":1.243708251953125,"end":1.5335634765625},{"word":"may ","start":1.5335634765625,"end":1.82341845703125},{"word":"I ","start":1.82341845703125,"end":2.1132734375},{"word":"please ","start":2.1132734375,"end":2.403128662109375},{"word":"speak ","start":2.403128662109375,"end":2.692983642578125},{"word":"with ","start":2.692983642578125,"end":2.9828388671875},{"word":"Rick?","start":2.75339501953125,"end":3.04325}],"metadata":{"response_id":0}},{"role":"user","content":"This is the voice mailbox of QP Local thirty Treasurer. ","words":[{"word":"This ","start":3.2809999999999997,"end":3.601},{"word":"is ","start":3.601,"end":3.761},{"word":"the ","start":3.761,"end":3.921},{"word":"voice ","start":3.921,"end":4.241},{"word":"mailbox ","start":4.241,"end":4.721},{"word":"of ","start":4.721,"end":5.0409999999999995},{"word":"QP ","start":5.0409999999999995,"end":5.441},{"word":"Local ","start":5.441,"end":5.681},{"word":"thirty ","start":5.681,"end":6.001},{"word":"Treasurer. 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No conversation with a human took place.","in_voicemail":true,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"Not-Renewed-Want-to-Renew":"No","Send-Application-Form":"2026-05-27 13:48","Mini-NPS":"3","One-Sentence-not-Renewed":"","int_code":"06","Initial-value":"","AST-other-reasons-not-to-renew":"","Age-Range":"","bloc_notes":"2026 May 27 call reached voicemail of QP Local thirty Treasurer","Other-member-benefit":"","call_summary_title":"Call reached voicemail, no human contact","Human Reached":false,"Human or not":"No","Call answered":false,"Call Flow Completion Rate":"0% . Official opening was not delivered and no questions were asked, call ended at voicemail with no valid finish state.","Official Opening Gate Accuracy":"100% . Official opening was not spoken to a gatekeeper and only after attempting to confirm identity.","Survey Order Integrity Score":"100% . No survey questions asked, so no order violations possible.","Skip Logic Accuracy":"100% . No branching errors as no survey or email was sent.","Verbatim Survey Compliance":"100% . No survey questions asked, so compliance is perfect by default.","Mandatory Phrase Detection":"No . Required phrases were not detected due to call ending at voicemail.","Debug Analytical Variables":"The call ended immediately after reaching voicemail, so no official opening was delivered, no survey questions were asked, and no email was sent. Therefore, Call Flow Completion Rate is 0%. Official Opening Gate Accuracy is 100% because the agent attempted identity confirmation before opening. Survey Order Integrity and Skip Logic Accuracy are 100% by default as no survey or branching occurred. Verbatim Survey Compliance is 100% by default for the same reason. Mandatory Phrase Detection is No because none of the required phrases were spoken.","IVR_detector":"Yes","call_sequence":"Not reached","called_by":"Tri"}},"data_storage_setting":"everything","llm_token_usage":{"values":[7705],"average":7705,"num_requests":1},"tool_calls":[],"from_number":"+14375242727","to_number":"+17809039174","direction":"outbound"},"event_timestamp":1779904131329}
----------------------------------------
EVENT: call_analyzed
CONTACT ID: 29735
CALL ID: call_e06d67a9fce1e30578bd421a457
EMAIL2 (collected): NULL
FIELD 310 → HTTP 200
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FIELD 311 → HTTP 200
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FIELD 33 → HTTP 200
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FIELD 52 → HTTP 200
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FIELD 66 → HTTP 200
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FIELD 77 → HTTP 200
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FIELD 338 → HTTP 200
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FIELD 339 → HTTP 200
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FIELD 340 → HTTP 200
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FIELD 341 → HTTP 200
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FIELD 342 → HTTP 200
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FIELD 345 → HTTP 200
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FIELD 348 → HTTP 200
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FIELD 349 → HTTP 200
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========================================

========================================
📞 Retell Post-Call Webhook
🕒 2026-05-27 13:49:36
----------------------------------------
RAW:
(empty)
----------------------------------------
❌ Invalid payload (missing call)