[2026-03-18 09:06:44] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-18T09:06:45-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call reached a voicemail where the agent left a message for Tonya regarding her National Payroll Institute membership but did not speak to a human or complete any survey or renewal process.", "aitm_callsummarytitle": "Voicemail reached, message left", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "11" } }, "seriesid": "196" } [2026-03-18 09:06:44] Payload: { "from_number": "+14375242727", "to_number": "+19024637177", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership", "number_of_passed_courses": "2", "extension": "146", "province": "NS", "toronto_current_time": "2026-03-18T09:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 09:06:44] Added to queue. Total in queue: 1 [2026-03-18 09:06:44] RAW (decoded): { "contact": { "id": "28889", "email": "kduke1982@hotmail.com", "first_name": "Crystal", "last_name": "Alcock", "phone": "7098642434", "orgname": "Memorial University of NL", "customer_acct_name": "Memorial University of NL", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00327", "full_name": "Crystal Alcock", "members_type": "AST", "city_1": "St. John's", "province": "NL", "language": "English", "phone_2": "7097654356", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-09", "pipeline_2_members_only_ast": "", "individual_id": "92086", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "6", "area_code": "709", "time_zone": "1", "old_do_id": "AST0022", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "cert_status": "WITHDRAWN_CPE", "intcode": "06", "blocnote": "Apr 16 2025 vm May 08 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 31 2025 No one by the name Crystal at the 1st number\r\n2nd number vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 reached wrong number, call ended\n2026 Mar 06 wrong number, no Crystal at this contact\n2026 Mar 09 call reached wrong department, no Crystal Alcock found\n2026 Mar 11 call reached queue but no human answered, call ended without contact\n2026 Mar 13 call reached human resources, Crystal not available\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "pds_july": "6", "paid_thru": "2025-01-31", "pds_august": "6", "temp_do_id_for_auto_old_do_id": "L25A00327", "temp_intcode_for_auto_old_int_code": "06", "pds_september": "6", "last_act_type": "2025-04-24", "number_of_passed_courses": "0", "pds_october": "6", "trc": "False", "wera": "False", "pds_november": "6", "npi_email_temp": "kduke1982@hotmail.com", "aitm_status_called": "2026-03-18T09:06:45-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was made to the contact but was immediately forwarded to voicemail, and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "old_int_code": "03", "retell_call_status": "ended", "number_of_calls_reached": "5", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-18 09:06:44] Payload: { "from_number": "+14375242727", "to_number": "+17098642434", "retell_llm_dynamic_variables": { "first_name": "Crystal", "last_name": "Alcock", "full_name": "Crystal Alcock", "contact_id": "28889", "email": "kduke1982@hotmail.com", "orgname": "Memorial University of NL", "member_type": "AST", "bloc_notes_ac": "Apr 16 2025 vm May 08 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 31 2025 No one by the name Crystal at the 1st number\r\n2nd number vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 reached wrong number, call ended\n2026 Mar 06 wrong number, no Crystal at this contact\n2026 Mar 09 call reached wrong department, no Crystal Alcock found\n2026 Mar 11 call reached queue but no human answered, call ended without contact\n2026 Mar 13 call reached human resources, Crystal not available\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NL", "toronto_current_time": "2026-03-18T09:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 09:06:44] Added to queue. Total in queue: 2 [2026-03-18 09:16:46] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T09:06:46-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-18T09:06:46-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was made to Tanya Windsor but reached her confidential voicemail. No conversation with a human took place, and no further actions were completed during the call.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "12" } }, "seriesid": "196" } [2026-03-18 09:16:46] Payload: { "from_number": "+14375242727", "to_number": "+19024028402", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "2", "extension": "146", "province": "NS", "toronto_current_time": "2026-03-18T09:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 09:16:46] Added to queue. Total in queue: 3 [2026-03-18 09:31:48] RAW (decoded): { "contact": { "id": "16771", "email": "jdajao@manawa.net", "first_name": "Jeanne", "last_name": "Dajao", "phone": "6478472783", "orgname": "Manawa", "customer_acct_name": "Manawa", "tags": "payroll.ca visited, 250205 AST Members, fixTelemarketingMay, npiAlert13, TMAI", "ip4": "0.0.0.0", "fields": { "full_name": "Jeanne Marie Dajao", "language": "English", "domain_1": "manawa.net", "do_id": "L25A01968", "time_zone": "2", "area_code": "647", "region": "CDN", "last_engaged_date": "2024-12-16", "members_type": "AST", "city_1": "Toronto", "province": "ON", "lead_status": "Lapsed Member", "new_member_date_2": "2022-06-02", "pipeline_2_members_only_ast": "", "individual_id": "309437", "no_email_solicitation": "False", "intcode": "06", "sendaprilemail": "Yes", "sendpreexpirationemail": "2025-05-13T15:00:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "blocnote": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left", "resourceaware": "Yes", "resourcevisitedselfreport": "About a year ago", "value_designation": "No", "pipeline_1_lapsed_members": "Lapsed Members", "old_int_code": "03", "paid_thru": "2025-05-31", "old_do_id": "AST0328", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01968", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-05-28", "last_act_type": "2025-05-28", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jdajao@manawa.net", "aitm_status_called": "2026-03-18T09:31:49-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was an outbound attempt to reach the contact, but it went to voicemail with no message left.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-18 09:31:48] RAW (decoded): { "contact": { "id": "28821", "email": "h.scherby@biocodex.com", "first_name": "Helena", "last_name": "Scherby", "phone": "7189178188", "orgname": "Biocodex", "customer_acct_name": "Biocodex", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02796", "full_name": "Helena Scherby", "members_type": "AST", "city_1": "Bedminster", "province": "NJ", "language": "English", "lead_status": "Lapsed Member", "last_engaged_date": "2025-10-01", "new_member_date_2": "2024-11-27", "pipeline_2_members_only_ast": "", "individual_id": "344773", "no_email_solicitation": "False", "time_zone": "2", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02796", "last_act_type": "2024-11-27", "blocnote": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-30", "trc": "False", "wera": "False", "npi_email_temp": "h.scherby@biocodex.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST1270", "aitm_status_called": "2026-03-18T09:31:49-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was an outbound attempt to reach a contact but was answered by a voicemail system for the customer service department at CGL Cohesion, New York. No human interaction occurred during the call.", "aitm_callsummarytitle": "Call reached voicemail, no human interaction", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "7", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 09:31:48] Payload: { "from_number": "+14375242727", "to_number": "+16478472783", "retell_llm_dynamic_variables": { "first_name": "Jeanne", "last_name": "Dajao", "full_name": "Jeanne Dajao", "contact_id": "16771", "email": "jdajao@manawa.net", "orgname": "Manawa", "member_type": "AST", "bloc_notes_ac": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T09:31:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 09:31:48] Payload: { "from_number": "+14375242727", "to_number": "+17189178188", "retell_llm_dynamic_variables": { "first_name": "Helena", "last_name": "Scherby", "full_name": "Helena Scherby", "contact_id": "28821", "email": "h.scherby@biocodex.com", "orgname": "Biocodex", "member_type": "AST", "bloc_notes_ac": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "NJ", "toronto_current_time": "2026-03-18T09:31:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 09:31:48] Added to queue. Total in queue: 4 [2026-03-18 09:31:48] Added to queue. Total in queue: 4 [2026-03-18 09:31:48] RAW (decoded): { "contact": { "id": "28743", "email": "matthew.chow@sfcsc.ca", "first_name": "Matthew", "last_name": "Chow", "phone": "6133766477", "orgname": "South Frontenac Community Services Corp.", "customer_acct_name": "South Frontenac Community Services Corp.", "tags": "250205 AST Members, inPipeline2, npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02685", "full_name": "Matthew Chow", "members_type": "AST", "city_1": "Sydenham", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-20", "pipeline_2_members_only_ast": "", "individual_id": "342605", "no_email_solicitation": "False", "area_code": "613", "time_zone": "2", "intcode": "06", "blocnote": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-08-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02685", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-12-03", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "old_do_id": "AST0256", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "matthew.chow@sfcsc.ca", "aitm_status_called": "2026-03-18T09:31:49-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The agent attempted to reach a contact named Matthew at Southern Frontenac Community Services but was unable to find a direct extension or reach him through the automated system. The call ended after reaching the general voicemail without leaving a message, and the agent decided to call back another time.", "aitm_callsummarytitle": "Unable to reach contact, voicemail reached", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_total_call_attempts": "6", "number_of_calls_reached": "2", "mini_nps": "3", "onesentencenotrenewed": "The caller was unable to reach the intended contact through the automated system and ended the call.", "initialvalue": "Other", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-18 09:31:48] Payload: { "from_number": "+14375242727", "to_number": "+16133766477", "retell_llm_dynamic_variables": { "first_name": "Matthew", "last_name": "Chow", "full_name": "Matthew Chow", "contact_id": "28743", "email": "matthew.chow@sfcsc.ca", "orgname": "South Frontenac Community Services Corp.", "member_type": "AST", "bloc_notes_ac": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T09:31:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 09:31:48] Added to queue. Total in queue: 5 [2026-03-18 09:31:48] RAW (decoded): { "contact": { "id": "29067", "email": "allaurien.cousins@hrblock.ca", "first_name": "Allaurien", "last_name": "Cousins", "phone": "7058482626", "orgname": "875759 On LTD O/a HR Block", "customer_acct_name": "875759 On LTD O/a HR Block", "tags": "payroll.ca visited, Payroll Resources, Payroll Resource Accessed, 250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02880", "full_name": "Allaurien Cousins", "members_type": "AST", "city_1": "Elliott Lake", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2023-01-10", "pipeline_2_members_only_ast": "", "individual_id": "320411", "no_email_solicitation": "False", "area_code": "705", "time_zone": "2", "intcode": "06", "blocnote": "Oct 16 2025 she off for sick leave\n2026 Mar 10 call reached gatekeeper Charlotte; Allaurien unavailable; no callback time given\n2026 Mar 12 call reached gatekeeper Lucy, no direct contact with Allaurien, callback planned\n2026 Mar 16 call reached voicemail at H and R Block, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "last_engaged_date": "2025-10-01", "resources_tools_may": "1", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "2", "temp_do_id_for_auto_old_do_id": "L25A02880", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-11-04", "telemarketing_call_date": "2025-10-16", "old_int_code": "03", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "allaurien.cousins@hrblock.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0310", "aitm_status_called": "2026-03-18T09:31:49-04:00", "number_of_call_attempts": "1", "number_of_total_call_attempts": "3", "npi_transcriptsummary": "The call reached a voicemail at H and R Block in Lake, Ontario, where the automated message provided business hours and indicated they were busy with another client. No conversation with a human took place.", "aitm_callsummarytitle": "Voicemail reached at H and R Block", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-18 09:31:48] Payload: { "from_number": "+14375242727", "to_number": "+17058482626", "retell_llm_dynamic_variables": { "first_name": "Allaurien", "last_name": "Cousins", "full_name": "Allaurien Cousins", "contact_id": "29067", "email": "allaurien.cousins@hrblock.ca", "orgname": "875759 On LTD O/a HR Block", "member_type": "AST", "bloc_notes_ac": "Oct 16 2025 she off for sick leave\n2026 Mar 10 call reached gatekeeper Charlotte; Allaurien unavailable; no callback time given\n2026 Mar 12 call reached gatekeeper Lucy, no direct contact with Allaurien, callback planned\n2026 Mar 16 call reached voicemail at H and R Block, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T09:31:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 09:31:48] Added to queue. Total in queue: 6 [2026-03-18 10:06:49] RAW (decoded): { "contact": { "id": "35858", "email": "keatingk@nbnet.nb.ca", "first_name": "Deborah", "last_name": "Keating", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Deborah Keating", "language": "English", "canceldate": "2024-05-02", "cpa_certification": "PCP", "time_zone": "1", "area_code": "506", "members_type": "AST", "do_id": "L25A01440", "new_member_date_2": "2022-02-24", "cert_status": "WITHDRAWN_CPE", "phone_2": "5066227924", "province": "NB", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "196840", "intcode": "03", "blocnote": "June 16 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 contact not available, will call back later", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "paid_thru": "2024-02-29", "temp_do_id_for_auto_old_do_id": "L25A01440", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-05-27", "pf1_status": "P", "pf1_completion_date": "2012-07-10", "pf2_status": "P", "pf2_completion_date": "2013-01-25", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-03-07", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "keatingk@nbnet.nb.ca", "aitm_status_called": "2026-03-18T10:06:50-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Deborah but was informed she was not available and had gone away for a week. The agent decided to call back later and ended the call without leaving a message.", "aitm_callsummarytitle": "Contact Not Available, Call Back Later", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "old_int_code": "6", "retell_call_status": "ended", "number_of_calls_reached": "5", "number_of_total_call_attempts": "4" } }, "seriesid": "196" } [2026-03-18 10:06:49] RAW (decoded): { "contact": { "id": "37652", "email": "acondon_@outlook.com", "first_name": "Amanda", "last_name": "Condon", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Amanda Condon", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "709", "members_type": "AST", "do_id": "L25A01595", "new_member_date_2": "2023-05-19", "phone_2": "7097706837", "province": "NL", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "325296", "intcode": "03", "blocnote": "June 17 2025 vm\n2026 Feb 26 callback scheduled for next day\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached a gatekeeper; Amanda not available, call ended.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01595", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2023-09-20", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acondon_@outlook.com", "aitm_status_called": "2026-03-18T10:06:50-04:00", "number_of_call_attempts": "0", "npi_call_back_date_and_time": "2026-02-27T14:16:00-05:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "16", "npi_transcriptsummary": "The agent called to speak with Amanda but was informed she was not available. The call ended shortly after without further conversation or task completion.", "aitm_callsummarytitle": "Contact Not Available - Amanda Not Reached", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "06", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "5", "number_of_total_call_attempts": "4" } }, "seriesid": "196" } [2026-03-18 10:06:49] RAW (decoded): { "contact": { "id": "42926", "email": "didierbouchereau6@gmail.com", "first_name": "Didier", "last_name": "Bouchereau", "phone": "5149196164", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert12, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "286772", "full_name": "Didier Bouchereau", "members_type": "AST", "lead_status": "Lapsed Member", "city_1": "Montreal", "province": "QC", "language": "English", "time_zone": "2", "area_code": "514", "phone_2": "5149196164", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02680", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "blocnote": "Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "intcode": "06", "temp_do_id_for_auto_old_do_id": "L25A02680", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-09-13", "sendpreexpirationemail": "2025-10-15T10:19:00-04:00", "mini_nps": "5", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "Yes", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "Yes", "value_networking": "Yes", "value_career": "Yes", "value_promote_payroll": "Yes", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-10-15T10:20:00-04:00", "new_member_date_2": "2024-09-13", "pcl_status": "P", "pcl_completion_date": "2021-05-03", "pf1_status": "P", "pf1_completion_date": "2021-09-26", "pf2_status": "F", "pf2_completion_date": "2022-01-30", "number_of_passed_courses": "2", "date_of_renewal_identification": "", "old_do_id": "AST2084", "canceldate": "2025-11-04", "trc": "True", "wera": "False", "npi_email_temp": "didierbouchereau6@gmail.com", "aitm_status_called": "2026-03-18T10:06:50-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The agent called Didier Bouchereau on behalf of the National Payroll Institute but reached voicemail and left a message. No conversation with the contact took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "8" } }, "seriesid": "196" } [2026-03-18 10:06:49] Payload: { "from_number": "+14375242727", "to_number": "+15149196164", "retell_llm_dynamic_variables": { "first_name": "Didier", "last_name": "Bouchereau", "full_name": "Didier Bouchereau", "contact_id": "42926", "email": "didierbouchereau6@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau", "number_of_passed_courses": "2", "extension": "", "province": "QC", "toronto_current_time": "2026-03-18T10:06:50-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 10:06:49] Added to queue. Total in queue: 1 [2026-03-18 10:06:49] RAW (decoded): { "contact": { "id": "29789", "email": "sandyishak@hotmail.com", "first_name": "Sandy", "last_name": "Ishak", "phone": "6479798076", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01642", "full_name": "Sandy Ishak", "members_type": "AST", "city_1": "Mississauga", "province": "ON", "language": "English", "phone_2": "6479798076", "lead_status": "Lapsed Member", "new_member_date_2": "2024-03-08", "pipeline_2_members_only_ast": "", "individual_id": "335205", "no_email_solicitation": "False", "time_zone": "2", "area_code": "647", "old_do_id": "AST0647", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "26 May 2025 VM\n2026 Mar 04 voicemail reached, no contact with Sandy Ishak\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no conversation\n2026 Mar 06 call reached gatekeeper, message left for Sandy Ishak\n2026 Mar 09 call reached voicemail, message left for Sandy\n2026 Mar 09 call reached voicemail, no conversation\n2026 Mar 11 call reached gatekeeper, message taken for Sandy Ishak\n2026 Mar 13 call reached voicemail, no direct contact with Sandy Ishak\n2026 Mar 13 call reached gatekeeper, no direct contact with Sandy\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 call went to voicemail, message left for Sandy Ishak", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "canceldate": "2025-05-02", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01642", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-08-26", "last_act_type": "2024-08-26", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "sandyishak@hotmail.com", "aitm_status_called": "2026-03-18T10:06:50-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call reached a voicemail system where the agent left a message requesting to speak with Sandy Ishak on behalf of the National Payroll Institute. No conversation with a human occurred as the call ended shortly after the voicemail message.", "aitm_callsummarytitle": "Voicemail left for Sandy Ishak", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "7" } }, "seriesid": "196" } [2026-03-18 10:06:49] Payload: { "from_number": "+14375242727", "to_number": "+16479798076", "retell_llm_dynamic_variables": { "first_name": "Sandy", "last_name": "Ishak", "full_name": "Sandy Ishak", "contact_id": "29789", "email": "sandyishak@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "26 May 2025 VM\n2026 Mar 04 voicemail reached, no contact with Sandy Ishak\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no conversation\n2026 Mar 06 call reached gatekeeper, message left for Sandy Ishak\n2026 Mar 09 call reached voicemail, message left for Sandy\n2026 Mar 09 call reached voicemail, no conversation\n2026 Mar 11 call reached gatekeeper, message taken for Sandy Ishak\n2026 Mar 13 call reached voicemail, no direct contact with Sandy Ishak\n2026 Mar 13 call reached gatekeeper, no direct contact with Sandy\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 call went to voicemail, message left for Sandy Ishak", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T10:06:50-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 10:06:49] Added to queue. Total in queue: 2 [2026-03-18 10:16:51] RAW (decoded): { "contact": { "id": "42926", "email": "didierbouchereau6@gmail.com", "first_name": "Didier", "last_name": "Bouchereau", "phone": "5149196164", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert12, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "286772", "full_name": "Didier Bouchereau", "members_type": "AST", "lead_status": "Lapsed Member", "city_1": "Montreal", "province": "QC", "language": "English", "time_zone": "2", "area_code": "514", "phone_2": "5149196164", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02680", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "blocnote": "Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 18 call reached voicemail, message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T10:06:51-04:00", "intcode": "06", "temp_do_id_for_auto_old_do_id": "L25A02680", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-09-13", "sendpreexpirationemail": "2025-10-15T10:19:00-04:00", "mini_nps": "5", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "Yes", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "Yes", "value_networking": "Yes", "value_career": "Yes", "value_promote_payroll": "Yes", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-10-15T10:20:00-04:00", "new_member_date_2": "2024-09-13", "pcl_status": "P", "pcl_completion_date": "2021-05-03", "pf1_status": "P", "pf1_completion_date": "2021-09-26", "pf2_status": "F", "pf2_completion_date": "2022-01-30", "number_of_passed_courses": "2", "date_of_renewal_identification": "", "old_do_id": "AST2084", "canceldate": "2025-11-04", "trc": "True", "wera": "False", "npi_email_temp": "didierbouchereau6@gmail.com", "aitm_status_called": "2026-03-18T10:06:51-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was an outbound attempt by the agent Ellen from the National Payroll Institute to reach Didier Bouchereau. The call reached a voicemail or automated system, and the agent left a message with her name and reason for calling. No conversation with a human occurred.", "aitm_callsummarytitle": "Voicemail reached, message left", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "9" } }, "seriesid": "196" } [2026-03-18 10:16:51] Payload: { "from_number": "+14375242727", "to_number": "+15149196164", "retell_llm_dynamic_variables": { "first_name": "Didier", "last_name": "Bouchereau", "full_name": "Didier Bouchereau", "contact_id": "42926", "email": "didierbouchereau6@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 18 call reached voicemail, message left", "number_of_passed_courses": "2", "extension": "", "province": "QC", "toronto_current_time": "2026-03-18T10:06:51-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 10:16:51] Added to queue. Total in queue: 3 [2026-03-18 11:06:42] RAW (decoded): { "contact": { "id": "30092", "email": "parker-campbell@hotmail.com", "first_name": "Parker", "last_name": "Campbell", "phone": "4169675900", "orgname": "Alzheimer Society Of Canada", "customer_acct_name": "Alzheimer Society Of Canada", "tags": "payrollcompliance visited, Unsub, 250205 AST Members, inPipeline2, fixDhms, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02086", "full_name": "Parker Campbell", "members_type": "AST", "city_1": "Toron", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-08-20", "pipeline_2_members_only_ast": "", "individual_id": "341086", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact", "pipeline_1_lapsed_members": "Lapsed Members", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "last_engaged_date": "2025-07-04", "unsub_reason": "I'm not interested in payroll issues anymore.", "paid_thru": "2025-07-31", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02086", "temp_intcode_for_auto_old_int_code": "06", "old_do_id": "AST0202", "canceldate": "2025-10-01", "last_infoline_date_type": "2025-05-08", "last_act_type": "2025-05-08", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "parker-campbell@hotmail.com", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call reached a voicemail at the Alzheimer's Society of Ontario, specifically for Colleen Bradley, the director of planned giving and bequest administration, who was unavailable to take the call. The agent navigated the automated system and company directory but did not speak to a human.", "aitm_callsummarytitle": "Voicemail reached at Alzheimer's Society of Ontario", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6", "old_int_code": "08", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 11:06:42] Payload: { "from_number": "+14375242727", "to_number": "+14169675900", "retell_llm_dynamic_variables": { "first_name": "Parker", "last_name": "Campbell", "full_name": "Parker Campbell", "contact_id": "30092", "email": "parker-campbell@hotmail.com", "orgname": "Alzheimer Society Of Canada", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:06:42] Added to queue. Total in queue: 1 [2026-03-18 11:06:42] RAW (decoded): { "contact": { "id": "29642", "email": "tosh.nancy@gmail.com", "first_name": "Nancy", "last_name": "Tosh", "phone": "5149359656", "orgname": "Evangel Pentecostal Church", "customer_acct_name": "Evangel Pentecostal Church", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02893", "full_name": "Nancy Tosh", "members_type": "AST", "city_1": "Saint Lazare", "province": "QC", "language": "English", "phone_2": "5147950546", "lead_status": "Lapsed Member", "new_member_date_2": "2015-03-05", "pipeline_2_members_only_ast": "", "individual_id": "232719", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "514", "time_zone": "2", "intcode": "03", "blocnote": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02893", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2025-03-24", "last_act_type": "2025-03-24", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2015-07-06", "pf1_status": "P", "pf1_completion_date": "2015-11-23", "pf2_status": "P", "pf2_completion_date": "2016-06-13", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2017-01-18", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "tosh.nancy@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1425", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "0", "number_of_total_call_attempts": "3", "npi_transcriptsummary": "The agent called to speak with Nancy but was informed she was not available and that the best way to reach her is by email. The agent ended the call after noting this information.", "aitm_callsummarytitle": "Contact Not Available, Email Preferred", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "6", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-18 11:06:42] Payload: { "from_number": "+14375242727", "to_number": "+15149359656", "retell_llm_dynamic_variables": { "first_name": "Nancy", "last_name": "Tosh", "full_name": "Nancy Tosh", "contact_id": "29642", "email": "tosh.nancy@gmail.com", "orgname": "Evangel Pentecostal Church", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email", "number_of_passed_courses": "4", "extension": "", "province": "QC", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:06:42] Added to queue. Total in queue: 2 [2026-03-18 11:06:42] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:49-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "03", "temp_intcode_for_auto_old_int_code": "03", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "06", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent reached Savitree and informed her about the lapsed membership, but Savitree was busy and driving, unable to provide a callback time. The agent ended the call politely, planning to call back later.", "aitm_callsummarytitle": "Contact Busy, No Callback Time Given", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Refused communication", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "10", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-18 11:06:42] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:06:42] Added to queue. Total in queue: 3 [2026-03-18 11:06:42] RAW (decoded): { "contact": { "id": "28735", "email": "serenmorton@gmail.com", "first_name": "Serenity", "last_name": "Morton", "phone": "5193763076", "orgname": "Grey Sauble Conservation Authority", "customer_acct_name": "Grey Sauble Conservation Authority", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00310", "full_name": "Serenity Morton", "members_type": "AST", "city_1": "Owen Sound", "province": "ON", "language": "English", "phone_2": "5193799869", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-14", "pipeline_2_members_only_ast": "", "individual_id": "193924", "canceldate": "2025-04-02", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "old_do_id": "AST1004", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "03", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T15:06:46-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00310", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2024-02-14", "pcl_status": "P", "pcl_completion_date": "2024-06-04", "pf1_status": "P", "pf1_completion_date": "2014-12-22", "pf2_status": "F", "pf2_completion_date": "2015-05-19", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-11-12", "number_of_passed_courses": "3", "trc": "True", "wera": "False", "npi_email_temp": "serenmorton@gmail.com", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Serenity but was informed that Serenity was not available. The call ended shortly after without further conversation or actions taken.", "aitm_callsummarytitle": "Contact Not Available - Gatekeeper Answered", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "06", "number_of_calls_reached": "2", "number_of_total_call_attempts": "8" } }, "seriesid": "196" } [2026-03-18 11:06:42] Payload: { "from_number": "+14375242727", "to_number": "+15193763076", "retell_llm_dynamic_variables": { "first_name": "Serenity", "last_name": "Morton", "full_name": "Serenity Morton", "contact_id": "28735", "email": "serenmorton@gmail.com", "orgname": "Grey Sauble Conservation Authority", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:06:42] Added to queue. Total in queue: 4 [2026-03-18 11:06:42] RAW (decoded): { "contact": { "id": "28709", "email": "jcjcjcjc19781978@gmail.com", "first_name": "Jessica", "last_name": "Gamble", "phone": "2493603960", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01636", "full_name": "Jessica Gamble", "members_type": "AST", "city_1": "Hanmer", "province": "ON", "language": "English", "phone_2": "2493603960", "lead_status": "Lapsed Member", "new_member_date_2": "2024-07-12", "pipeline_2_members_only_ast": "", "individual_id": "339735", "no_email_solicitation": "False", "area_code": "249", "time_zone": "2", "old_do_id": "AST0501", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "03", "blocnote": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T15:06:46-04:00", "canceldate": "2025-05-07", "paid_thru": "2025-06-30", "temp_do_id_for_auto_old_do_id": "L25A01636", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-05-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jcjcjcjc19781978@gmail.com", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent attempted to reach Jessica to discuss the National Payroll Institute membership but the call ended shortly after the initial introduction without further conversation.", "aitm_callsummarytitle": "Call ended after initial greeting", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "06", "number_of_calls_reached": "3", "number_of_total_call_attempts": "7" } }, "seriesid": "196" } [2026-03-18 11:06:42] Payload: { "from_number": "+14375242727", "to_number": "+12493603960", "retell_llm_dynamic_variables": { "first_name": "Jessica", "last_name": "Gamble", "full_name": "Jessica Gamble", "contact_id": "28709", "email": "jcjcjcjc19781978@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:06:42] Added to queue. Total in queue: 5 [2026-03-18 11:06:42] RAW (decoded): { "contact": { "id": "29037", "email": "michellea@benningtonfinancial.ca", "first_name": "Michelle", "last_name": "Anderson", "phone": "9059016201", "orgname": "Bennington Financial Corp.", "customer_acct_name": "Bennington Financial Corp.", "tags": "payroll.ca visited, 250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02936", "full_name": "Michelle Anderson, CHRP", "members_type": "AST", "city_1": "Oakville", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2025-01-02", "pipeline_2_members_only_ast": "", "individual_id": "345867", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "intcode": "06", "blocnote": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02936", "temp_intcode_for_auto_old_int_code": "6", "last_engaged_date": "2025-10-01", "last_infoline_date_type": "2025-09-05", "last_act_type": "2025-09-05", "telemarketing_call_date": "2025-10-30", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "michellea@benningtonfinancial.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0041", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "3", "number_of_total_call_attempts": "3", "npi_transcriptsummary": "The call was made to the contact but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 11:06:42] Payload: { "from_number": "+14375242727", "to_number": "+19059016201", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Anderson", "full_name": "Michelle Anderson", "contact_id": "29037", "email": "michellea@benningtonfinancial.ca", "orgname": "Bennington Financial Corp.", "member_type": "AST", "bloc_notes_ac": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:06:42] Added to queue. Total in queue: 6 [2026-03-18 11:06:43] RAW (decoded): { "contact": { "id": "29741", "email": "trea@buffalocanoeclub.com", "first_name": "Petrea", "last_name": "Blais", "phone": "9058942750", "orgname": "Buffalo Canoe Club", "customer_acct_name": "Buffalo Canoe Club", "tags": "payroll.ca visited, 250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02878", "full_name": "Petrea Blais", "members_type": "AST", "city_1": "Ridgeway", "province": "ON", "language": "English", "phone_2": "2893970770", "lead_status": "Lapsed Member", "new_member_date_2": "2011-01-21", "pipeline_2_members_only_ast": "", "individual_id": "180665", "no_email_solicitation": "False", "pds_march": "1", "area_code": "905", "time_zone": "2", "intcode": "03", "blocnote": "Dec 15 2025 completed without renewaL ( she i retiring soon)\n2026 Mar 10 call answered by Stephanie, did not reach Petrea Blais\n2026 Mar 12 call answered by Buffalo Kidney Club, no contact with Petrea\n2026 Mar 16 call initiated but no conversation beyond greeting", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T11:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "1", "pds_july": "1", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "last_engaged_date": "2025-10-01", "member_september": "3", "pds_august": "1", "temp_do_id_for_auto_old_do_id": "L25A02878", "temp_intcode_for_auto_old_int_code": "03", "pds_september": "1", "last_act_type": "2025-01-10", "telemarketing_call_date": "2025-10-20", "number_of_passed_courses": "0", "pds_october": "1", "trc": "False", "wera": "False", "pds_november": "1", "sendpreexpirationemail": "2025-12-15T12:49:00-05:00", "mini_nps": "5", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotused": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewedwanttorenew": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "No", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "old_int_code": "01", "npi_email_temp": "trea@buffalocanoeclub.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0139", "aitm_status_called": "2026-03-18T11:06:44-04:00", "number_of_call_attempts": "0", "number_of_total_call_attempts": "3", "npi_transcriptsummary": "The call was an outbound attempt to reach Petrea at the Buffalo Canoe Club, but it ended shortly after the initial greeting without further conversation.", "aitm_callsummarytitle": "Unsuccessful call - no conversation", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-18 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+19058942750", "retell_llm_dynamic_variables": { "first_name": "Petrea", "last_name": "Blais", "full_name": "Petrea Blais", "contact_id": "29741", "email": "trea@buffalocanoeclub.com", "orgname": "Buffalo Canoe Club", "member_type": "AST", "bloc_notes_ac": "Dec 15 2025 completed without renewaL ( she i retiring soon)\n2026 Mar 10 call answered by Stephanie, did not reach Petrea Blais\n2026 Mar 12 call answered by Buffalo Kidney Club, no contact with Petrea\n2026 Mar 16 call initiated but no conversation beyond greeting", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:06:43] Added to queue. Total in queue: 7 [2026-03-18 11:16:44] RAW (decoded): { "contact": { "id": "28735", "email": "serenmorton@gmail.com", "first_name": "Serenity", "last_name": "Morton", "phone": "5193763076", "orgname": "Grey Sauble Conservation Authority", "customer_acct_name": "Grey Sauble Conservation Authority", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00310", "full_name": "Serenity Morton", "members_type": "AST", "city_1": "Owen Sound", "province": "ON", "language": "English", "phone_2": "5193799869", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-14", "pipeline_2_members_only_ast": "", "individual_id": "193924", "canceldate": "2025-04-02", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "old_do_id": "AST1004", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available\n2026 Mar 18 call reached voicemail, message left for Serenity Morton", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00310", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2024-02-14", "pcl_status": "P", "pcl_completion_date": "2024-06-04", "pf1_status": "P", "pf1_completion_date": "2014-12-22", "pf2_status": "F", "pf2_completion_date": "2015-05-19", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-11-12", "number_of_passed_courses": "3", "trc": "True", "wera": "False", "npi_email_temp": "serenmorton@gmail.com", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was made to Gray Sauble Conservation's administration and finance department, specifically attempting to reach Serenity Morton. However, the call reached voicemail, and the agent left a message after the tone.", "aitm_callsummarytitle": "Voicemail reached at Gray Sauble Conservation", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "2", "number_of_total_call_attempts": "9" } }, "seriesid": "196" } [2026-03-18 11:16:44] Payload: { "from_number": "+14375242727", "to_number": "+15193799869", "retell_llm_dynamic_variables": { "first_name": "Serenity", "last_name": "Morton", "full_name": "Serenity Morton", "contact_id": "28735", "email": "serenmorton@gmail.com", "orgname": "Grey Sauble Conservation Authority", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available\n2026 Mar 18 call reached voicemail, message left for Serenity Morton", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:16:44] Added to queue. Total in queue: 8 [2026-03-18 11:16:44] RAW (decoded): { "contact": { "id": "28709", "email": "jcjcjcjc19781978@gmail.com", "first_name": "Jessica", "last_name": "Gamble", "phone": "2493603960", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01636", "full_name": "Jessica Gamble", "members_type": "AST", "city_1": "Hanmer", "province": "ON", "language": "English", "phone_2": "2493603960", "lead_status": "Lapsed Member", "new_member_date_2": "2024-07-12", "pipeline_2_members_only_ast": "", "individual_id": "339735", "no_email_solicitation": "False", "area_code": "249", "time_zone": "2", "old_do_id": "AST0501", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "canceldate": "2025-05-07", "paid_thru": "2025-06-30", "temp_do_id_for_auto_old_do_id": "L25A01636", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-05-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jcjcjcjc19781978@gmail.com", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was made but reached voicemail immediately without any conversation with the contact.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "8" } }, "seriesid": "196" } [2026-03-18 11:16:44] Payload: { "from_number": "+14375242727", "to_number": "+12493603960", "retell_llm_dynamic_variables": { "first_name": "Jessica", "last_name": "Gamble", "full_name": "Jessica Gamble", "contact_id": "28709", "email": "jcjcjcjc19781978@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:16:44] Added to queue. Total in queue: 9 [2026-03-18 11:16:45] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "06", "temp_intcode_for_auto_old_int_code": "03", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "03", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-18T11:06:43-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail shortly after connecting. No conversation or information exchange took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "11", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-18 11:16:45] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T11:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 11:16:45] Added to queue. Total in queue: 10 [2026-03-18 12:06:42] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "03", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T12:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "03", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-18T12:06:43-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called Donna regarding her lapsed Associate membership with the National Payroll Institute. Donna expressed hesitation about the call being automated and preferred to call the Institute directly for information. The agent provided the toll-free number and ended the call politely.", "aitm_callsummarytitle": "Contact prefers to call NPI directly", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Refused communication", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "7", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-18 12:06:42] Payload: { "from_number": "+14375242727", "to_number": "+12044881757", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-18T12:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 12:06:42] Added to queue. Total in queue: 1 [2026-03-18 12:06:42] RAW (decoded): { "contact": { "id": "34237", "email": "acomeau@ceed.ca", "first_name": "Alissa", "last_name": "Comeau", "phone": "9025363601", "orgname": "Centre for Entrepreneurship Education and Development (CEED)", "customer_acct_name": "Centre for Entrepreneurship Education and Development (CEED)", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "312699", "full_name": "Alissa Comeau", "do_id": "L25A01184", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "902", "members_type": "AST", "new_member_date_2": "2022-05-05", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01184", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2023-04-27", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acomeau@ceed.ca", "aitm_status_called": "2026-03-18T12:06:43-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was not answered by a human and went directly to voicemail. No conversation or information exchange took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "8", "mini_nps": "5", "initialvalue": "Stay Current", "age_range": "18-30", "old_int_code": "10", "number_of_calls_reached": "1", "npi_call_back_date_and_time": "2026-03-11T15:00:00-04:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00" } }, "seriesid": "196" } [2026-03-18 12:06:42] Payload: { "from_number": "+14375242727", "to_number": "+19025363601", "retell_llm_dynamic_variables": { "first_name": "Alissa", "last_name": "Comeau", "full_name": "Alissa Comeau", "contact_id": "34237", "email": "acomeau@ceed.ca", "orgname": "Centre for Entrepreneurship Education and Development (CEED)", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-03-18T12:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 12:06:42] Added to queue. Total in queue: 2 [2026-03-18 12:06:42] RAW (decoded): { "contact": { "id": "9895", "email": "dawna.riding@outlook.com", "first_name": "Dawna", "last_name": "Riding", "phone": "9025437125", "orgname": "Dr. Timothy Riding Inc.", "customer_acct_name": "Dr. Timothy Riding Inc.", "tags": "CSV imported, 250213 Lapsed, 250213 Lapsed AST, NPIdealed, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "0.0.0.0", "fields": { "do_id": "L25A00008", "province": "NS", "full_name": "Dawna Riding", "language": "English", "origin": "2023 lapsed Members", "lapsed_expiration_date": "2023-06-02", "individual_id": "143839", "area_code": "902", "region": "CDN", "lead_status": "Lapsed Member", "old_do_id": "CNPIRETA00038", "time_zone": "1", "members_type": "AST", "new_member_date_2": "2022-04-22", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2023-06-02", "no_email_solicitation": "FALSE", "pds_march": "9", "intcode": "06", "blocnote": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T09:06:44-04:00", "pipeline_2_members_only_ast": "", "pds_july": "9", "paid_thru": "2023-03-31", "temp_do_id_for_auto_old_do_id": "L25A00008", "temp_intcode_for_auto_old_int_code": "06", "pds_august": "9", "phone_2": "9025439964", "pds_september": "9", "last_conf_date_type": "2024-06-19", "last_act_type": "2022-04-22", "number_of_passed_courses": "0", "pds_october": "9", "trc": "False", "wera": "False", "pds_november": "9", "npi_email_temp": "dawna.riding@outlook.com", "aitm_status_called": "2026-03-18T12:06:44-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was made to the contact but went to voicemail without any conversation taking place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "retell_call_status": "ended", "number_of_total_call_attempts": "10" } }, "seriesid": "196" } [2026-03-18 12:06:42] Payload: { "from_number": "+14375242727", "to_number": "+19025437125", "retell_llm_dynamic_variables": { "first_name": "Dawna", "last_name": "Riding", "full_name": "Dawna Riding", "contact_id": "9895", "email": "dawna.riding@outlook.com", "orgname": "Dr. Timothy Riding Inc.", "member_type": "AST", "bloc_notes_ac": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-03-18T12:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 12:06:42] Added to queue. Total in queue: 3 [2026-03-18 12:16:43] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "06", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T12:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "03", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-18T12:06:44-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call reached the Pembina Trail School Division's automated system and was transferred to the operator, but ultimately went to the general mailbox without speaking to a human. No renewal or survey information was discussed or completed.", "aitm_callsummarytitle": "Call reached voicemail at Pembina Trail School Division", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "8", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-18 12:16:43] Payload: { "from_number": "+14375242727", "to_number": "+12047994574", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-18T12:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 12:16:43] Added to queue. Total in queue: 4 [2026-03-18 12:16:45] RAW (decoded): { "contact": { "id": "9895", "email": "dawna.riding@outlook.com", "first_name": "Dawna", "last_name": "Riding", "phone": "9025437125", "orgname": "Dr. Timothy Riding Inc.", "customer_acct_name": "Dr. Timothy Riding Inc.", "tags": "CSV imported, 250213 Lapsed, 250213 Lapsed AST, NPIdealed, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "0.0.0.0", "fields": { "do_id": "L25A00008", "province": "NS", "full_name": "Dawna Riding", "language": "English", "origin": "2023 lapsed Members", "lapsed_expiration_date": "2023-06-02", "individual_id": "143839", "area_code": "902", "region": "CDN", "lead_status": "Lapsed Member", "old_do_id": "CNPIRETA00038", "time_zone": "1", "members_type": "AST", "new_member_date_2": "2022-04-22", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2023-06-02", "no_email_solicitation": "FALSE", "pds_march": "9", "intcode": "06", "blocnote": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T12:06:44-04:00", "pipeline_2_members_only_ast": "", "pds_july": "9", "paid_thru": "2023-03-31", "temp_do_id_for_auto_old_do_id": "L25A00008", "temp_intcode_for_auto_old_int_code": "06", "pds_august": "9", "phone_2": "9025439964", "pds_september": "9", "last_conf_date_type": "2024-06-19", "last_act_type": "2022-04-22", "number_of_passed_courses": "0", "pds_october": "9", "trc": "False", "wera": "False", "pds_november": "9", "npi_email_temp": "dawna.riding@outlook.com", "aitm_status_called": "2026-03-18T12:06:44-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was an outbound attempt to reach the contact but was answered by a voicemail system at the doctor's office. No conversation with a human took place, and no further action was completed during the call.", "aitm_callsummarytitle": "Voicemail reached, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "retell_call_status": "ended", "number_of_total_call_attempts": "11" } }, "seriesid": "196" } [2026-03-18 12:16:45] Payload: { "from_number": "+14375242727", "to_number": "+19025439964", "retell_llm_dynamic_variables": { "first_name": "Dawna", "last_name": "Riding", "full_name": "Dawna Riding", "contact_id": "9895", "email": "dawna.riding@outlook.com", "orgname": "Dr. Timothy Riding Inc.", "member_type": "AST", "bloc_notes_ac": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-03-18T12:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 12:16:45] Added to queue. Total in queue: 5 [2026-03-18 13:06:42] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "06", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-18T13:06:44-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was not answered and went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "10", "old_int_code": "03", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-18 13:06:42] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T13:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 13:06:42] Added to queue. Total in queue: 1 [2026-03-18 13:06:43] RAW (decoded): { "contact": { "id": "29795", "email": "amelia.mclellan@gmail.com", "first_name": "Amelia", "last_name": "McLellan", "phone": "3438034117", "orgname": "Kinaxis Inc", "customer_acct_name": "Kinaxis Inc", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02932", "full_name": "Amelia McLellan", "members_type": "AST", "city_1": "Stittsville", "province": "ON", "language": "English", "phone_2": "6138166259", "lead_status": "Lapsed Member", "new_member_date_2": "2019-01-18", "pipeline_2_members_only_ast": "", "individual_id": "271520", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "1", "area_code": "343", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "1", "cert_status": "PENDING", "pds_july": "1", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "1", "temp_do_id_for_auto_old_do_id": "L25A02932", "temp_intcode_for_auto_old_int_code": "06", "pds_september": "1", "last_infoline_date_type": "2025-05-14", "last_act_type": "2025-05-14", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2019-05-06", "pf1_status": "P", "pf1_completion_date": "2019-08-28", "pf2_status": "P", "pf2_completion_date": "2019-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-11-11", "number_of_passed_courses": "4", "pds_october": "1", "trc": "True", "wera": "False", "pds_november": "1", "npi_email_temp": "amelia.mclellan@gmail.com", "canceldate": "2026-03-03", "old_do_id": "AST0949", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "aitm_status_called": "2026-03-18T13:06:44-04:00", "number_of_call_attempts": "4", "number_of_total_call_attempts": "5", "npi_transcriptsummary": "The call was not answered and went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 13:06:43] Payload: { "from_number": "+14375242727", "to_number": "+13438034117", "retell_llm_dynamic_variables": { "first_name": "Amelia", "last_name": "McLellan", "full_name": "Amelia McLellan", "contact_id": "29795", "email": "amelia.mclellan@gmail.com", "orgname": "Kinaxis Inc", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T13:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 13:06:43] Added to queue. Total in queue: 2 [2026-03-18 13:06:43] RAW (decoded): { "contact": { "id": "31324", "email": "rayhab19@hotmail.com", "first_name": "Rayhab", "last_name": "Williamson", "phone": "7804623456", "orgname": "TappCONNECT Inc.", "customer_acct_name": "TappCONNECT Inc.", "tags": "npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Rayhab (Rae) Williamson", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Sherwood Park", "province": "AB", "phone_2": "7806600273", "do_id": "L25A02104", "pipeline_2_members_only_ast": "", "new_member_date_2": "2014-08-22", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "2", "area_code": "780", "time_zone": "4", "blocnote": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:49-04:00", "intcode": "03", "language": "English", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "191212", "pds_may": "2", "cert_status": "WITHDRAWN_CPE", "pds_july": "2", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "2", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02104", "temp_intcode_for_auto_old_int_code": "03", "old_do_id": "AST1854", "canceldate": "2025-10-01", "pds_september": "2", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-04-27", "pf1_status": "P", "pf1_completion_date": "2013-03-14", "pf2_status": "P", "pf2_completion_date": "2014-12-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2013-02-27", "number_of_passed_courses": "4", "pds_october": "2", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "pds_november": "2", "npi_email_temp": "rayhab19@hotmail.com", "aitm_status_called": "2026-03-18T13:06:44-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Rayhab Williamson regarding their past membership with the National Payroll Institute but was unable to reach Rayhab as the person who answered stated they were not Rayhab and refused to connect the agent. The agent ended the call after confirming Rayhab was not available.", "aitm_callsummarytitle": "Unable to reach Rayhab Williamson", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "16", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "6", "number_of_total_call_attempts": "4" } }, "seriesid": "196" } [2026-03-18 13:06:43] Payload: { "from_number": "+14375242727", "to_number": "+17804623456", "retell_llm_dynamic_variables": { "first_name": "Rayhab", "last_name": "Williamson", "full_name": "Rayhab Williamson", "contact_id": "31324", "email": "rayhab19@hotmail.com", "orgname": "TappCONNECT Inc.", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-03-18T13:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 13:06:43] Added to queue. Total in queue: 3 [2026-03-18 13:06:43] RAW (decoded): { "contact": { "id": "29210", "email": "marta.gruber@akdn.org", "first_name": "Marta", "last_name": "Gruber", "phone": "6136971532", "orgname": "Aga Khan Foundation Canada", "customer_acct_name": "Aga Khan Foundation Canada", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02836", "full_name": "Marta Gruber", "members_type": "AST", "city_1": "Ottawa", "province": "ON", "language": "English", "phone_2": "6137220007", "lead_status": "Lapsed Member", "new_member_date_2": "2014-12-17", "pipeline_2_members_only_ast": "", "individual_id": "183984", "canceldate": "2026-02-03", "no_email_solicitation": "False", "pds_march": "3", "area_code": "613", "time_zone": "2", "intcode": "06", "blocnote": "Dec 4 2025 vm Dec 12 2025 vm\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 voicemail reached, user declined service and provided email contact for credit card issues\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call ended quickly; contact not interested; no renewal discussion\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Marta", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T10:06:50-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "pds_july": "3", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "3", "temp_do_id_for_auto_old_do_id": "L25A02836", "temp_intcode_for_auto_old_int_code": "06", "pds_september": "3", "last_infoline_date_type": "2018-10-01", "last_act_type": "2024-11-22", "telemarketing_call_date": "2025-10-30", "number_of_passed_courses": "0", "pds_october": "3", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "pds_november": "3", "npi_email_temp": "marta.gruber@akdn.org", "old_do_id": "AST0562", "ln_entered_date": "2026-02-04", "aitm_status_called": "2026-03-18T13:06:44-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call reached voicemail and the agent was unable to speak with the intended contact, Marta. No renewal or survey discussion took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "onesentencenotrenewed": "Not interested in the service and prefers email contact for credit card issues.", "number_of_total_call_attempts": "13", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 13:06:43] Payload: { "from_number": "+14375242727", "to_number": "+16136971532", "retell_llm_dynamic_variables": { "first_name": "Marta", "last_name": "Gruber", "full_name": "Marta Gruber", "contact_id": "29210", "email": "marta.gruber@akdn.org", "orgname": "Aga Khan Foundation Canada", "member_type": "AST", "bloc_notes_ac": "Dec 4 2025 vm Dec 12 2025 vm\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 voicemail reached, user declined service and provided email contact for credit card issues\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call ended quickly; contact not interested; no renewal discussion\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Marta", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T13:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 13:06:43] Added to queue. Total in queue: 4 [2026-03-18 13:16:44] RAW (decoded): { "contact": { "id": "29210", "email": "marta.gruber@akdn.org", "first_name": "Marta", "last_name": "Gruber", "phone": "6136971532", "orgname": "Aga Khan Foundation Canada", "customer_acct_name": "Aga Khan Foundation Canada", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02836", "full_name": "Marta Gruber", "members_type": "AST", "city_1": "Ottawa", "province": "ON", "language": "English", "phone_2": "6137220007", "lead_status": "Lapsed Member", "new_member_date_2": "2014-12-17", "pipeline_2_members_only_ast": "", "individual_id": "183984", "canceldate": "2026-02-03", "no_email_solicitation": "False", "pds_march": "3", "area_code": "613", "time_zone": "2", "intcode": "06", "blocnote": "Dec 4 2025 vm Dec 12 2025 vm\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 voicemail reached, user declined service and provided email contact for credit card issues\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call ended quickly; contact not interested; no renewal discussion\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Marta\n2026 Mar 18 voicemail reached, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T13:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "pds_july": "3", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "3", "temp_do_id_for_auto_old_do_id": "L25A02836", "temp_intcode_for_auto_old_int_code": "06", "pds_september": "3", "last_infoline_date_type": "2018-10-01", "last_act_type": "2024-11-22", "telemarketing_call_date": "2025-10-30", "number_of_passed_courses": "0", "pds_october": "3", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "pds_november": "3", "npi_email_temp": "marta.gruber@akdn.org", "old_do_id": "AST0562", "ln_entered_date": "2026-02-04", "aitm_status_called": "2026-03-18T13:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was made to Martha Gruber but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "onesentencenotrenewed": "Not interested in the service and prefers email contact for credit card issues.", "number_of_total_call_attempts": "14", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 13:16:44] Payload: { "from_number": "+14375242727", "to_number": "+16137220007", "retell_llm_dynamic_variables": { "first_name": "Marta", "last_name": "Gruber", "full_name": "Marta Gruber", "contact_id": "29210", "email": "marta.gruber@akdn.org", "orgname": "Aga Khan Foundation Canada", "member_type": "AST", "bloc_notes_ac": "Dec 4 2025 vm Dec 12 2025 vm\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 voicemail reached, user declined service and provided email contact for credit card issues\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call ended quickly; contact not interested; no renewal discussion\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Marta\n2026 Mar 18 voicemail reached, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T13:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 13:16:44] Added to queue. Total in queue: 5 [2026-03-18 13:16:45] RAW (decoded): { "contact": { "id": "29795", "email": "amelia.mclellan@gmail.com", "first_name": "Amelia", "last_name": "McLellan", "phone": "3438034117", "orgname": "Kinaxis Inc", "customer_acct_name": "Kinaxis Inc", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02932", "full_name": "Amelia McLellan", "members_type": "AST", "city_1": "Stittsville", "province": "ON", "language": "English", "phone_2": "6138166259", "lead_status": "Lapsed Member", "new_member_date_2": "2019-01-18", "pipeline_2_members_only_ast": "", "individual_id": "271520", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "1", "area_code": "343", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T13:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "1", "cert_status": "PENDING", "pds_july": "1", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "1", "temp_do_id_for_auto_old_do_id": "L25A02932", "temp_intcode_for_auto_old_int_code": "06", "pds_september": "1", "last_infoline_date_type": "2025-05-14", "last_act_type": "2025-05-14", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2019-05-06", "pf1_status": "P", "pf1_completion_date": "2019-08-28", "pf2_status": "P", "pf2_completion_date": "2019-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-11-11", "number_of_passed_courses": "4", "pds_october": "1", "trc": "True", "wera": "False", "pds_november": "1", "npi_email_temp": "amelia.mclellan@gmail.com", "canceldate": "2026-03-03", "old_do_id": "AST0949", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "aitm_status_called": "2026-03-18T13:06:44-04:00", "number_of_call_attempts": "5", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was made to the contact but went to voicemail and was disconnected after 3 seconds without any conversation.", "aitm_callsummarytitle": "Call reached voicemail, no conversation", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 13:16:45] Payload: { "from_number": "+14375242727", "to_number": "+16138166259", "retell_llm_dynamic_variables": { "first_name": "Amelia", "last_name": "McLellan", "full_name": "Amelia McLellan", "contact_id": "29795", "email": "amelia.mclellan@gmail.com", "orgname": "Kinaxis Inc", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T13:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 13:16:45] Added to queue. Total in queue: 6 [2026-03-18 14:06:44] RAW (decoded): { "contact": { "id": "33903", "email": "adairsmom@hotmail.com", "first_name": "Stacy", "last_name": "Adair", "phone": "9028181721", "orgname": "Scouts Canada", "customer_acct_name": "Scouts Canada", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "112685", "full_name": "Stacy Adair", "do_id": "L25A00606", "language": "English", "canceldate": "2021-07-03", "time_zone": "1", "area_code": "902", "members_type": "AST", "new_member_date_2": "2016-04-29", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "cert_status": "WITHDRAWN_CPE", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "cpa_certification": "PCP", "intcode": "06", "blocnote": "June 4 2025 vm\r\nSept 10 2025 vm\n2026 Feb 26 voicemail reached, no contact with Stacy Adair\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact with Stacy\n2026 Mar 06 call reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact with Stacy\n2026 Mar 09 call initiated but no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T12:06:45-04:00", "paid_thru": "2022-04-30", "temp_do_id_for_auto_old_do_id": "L25A00606", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024627067", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2007-06-11", "pf1_status": "F", "pf1_completion_date": "2014-07-15", "pf2_status": "P", "pf2_completion_date": "2008-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2009-02-06", "number_of_passed_courses": "3", "trc": "False", "wera": "False", "npi_email_temp": "adairsmom@hotmail.com", "aitm_status_called": "2026-03-18T14:06:45-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by a human and went directly to voicemail. No conversation or information exchange took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "15", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+19028181721", "retell_llm_dynamic_variables": { "first_name": "Stacy", "last_name": "Adair", "full_name": "Stacy Adair", "contact_id": "33903", "email": "adairsmom@hotmail.com", "orgname": "Scouts Canada", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nSept 10 2025 vm\n2026 Feb 26 voicemail reached, no contact with Stacy Adair\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact with Stacy\n2026 Mar 06 call reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact with Stacy\n2026 Mar 09 call initiated but no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "NS", "toronto_current_time": "2026-03-18T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:06:44] Added to queue. Total in queue: 1 [2026-03-18 14:06:44] RAW (decoded): { "contact": { "id": "29455", "email": "tang_mary2009@hotmail.com", "first_name": "Yanmin", "last_name": "Tang", "phone": "4166622788", "orgname": "Cakes Technology", "customer_acct_name": "Cakes Technology", "tags": "250205 AST Members, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02100", "full_name": "Yanmin Tang", "members_type": "AST", "city_1": "Georgina", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2023-08-17", "pipeline_2_members_only_ast": "", "nonactive_reason": "CAND/PRO/CORP->AST", "individual_id": "328085", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Sept 8 2025 vm\r\nPX / 22 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:49-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "last_engaged_date": "2025-09-04", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02100", "temp_intcode_for_auto_old_int_code": "6", "old_do_id": "AST1385", "canceldate": "2025-10-01", "last_act_type": "2024-06-06", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "tang_mary2009@hotmail.com", "aitm_status_called": "2026-03-18T14:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was made to the contact but went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-18 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+14166622788", "retell_llm_dynamic_variables": { "first_name": "Yanmin", "last_name": "Tang", "full_name": "Yanmin Tang", "contact_id": "29455", "email": "tang_mary2009@hotmail.com", "orgname": "Cakes Technology", "member_type": "AST", "bloc_notes_ac": "Sept 8 2025 vm\r\nPX / 22 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:06:44] Added to queue. Total in queue: 2 [2026-03-18 14:06:44] RAW (decoded): { "contact": { "id": "29640", "email": "tonya.petrin@yahoo.ca", "first_name": "Tonya", "last_name": "Petrin", "phone": "5148081007", "orgname": "TAP Consultant Inc", "customer_acct_name": "TAP Consultant Inc", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01658", "full_name": "Tonya Petrin", "members_type": "AST", "city_1": "St-Bruno", "province": "QC", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2004-02-27", "pipeline_2_members_only_ast": "", "individual_id": "72651", "no_email_solicitation": "False", "pds_march": "8", "area_code": "514", "time_zone": "2", "old_do_id": "AST1124", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "may 22 2025 vm\n2026 Mar 05 call reached voicemail, message left\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "canceldate": "2025-05-02", "pds_july": "8", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01658", "temp_intcode_for_auto_old_int_code": "6", "pds_august": "8", "pds_september": "8", "last_infoline_date_type": "2021-09-01", "last_act_type": "2025-05-06", "number_of_passed_courses": "0", "pds_october": "8", "trc": "False", "wera": "False", "pds_november": "8", "npi_email_temp": "tonya.petrin@yahoo.ca", "aitm_status_called": "2026-03-18T14:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail. The agent was unable to speak with the contact or complete any tasks.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-18 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+15148081007", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Petrin", "full_name": "Tonya Petrin", "contact_id": "29640", "email": "tonya.petrin@yahoo.ca", "orgname": "TAP Consultant Inc", "member_type": "AST", "bloc_notes_ac": "may 22 2025 vm\n2026 Mar 05 call reached voicemail, message left\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-18T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:06:44] Added to queue. Total in queue: 3 [2026-03-18 14:06:44] RAW (decoded): { "contact": { "id": "30031", "email": "esterj@blackcomb.tech", "first_name": "Ester", "last_name": "Josse", "phone": "6049626261", "orgname": "Blackcomb Glass Ltd.", "customer_acct_name": "Blackcomb Glass Ltd.", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00283", "full_name": "Ester Josse", "members_type": "AST", "city_1": "Whistler", "province": "BC", "language": "English", "phone_2": "6049664054", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-26", "pipeline_2_members_only_ast": "", "individual_id": "272487", "canceldate": "2025-04-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "604", "time_zone": "5", "old_do_id": "AST0685", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "intcode": "06", "blocnote": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:51:48-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00283", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2023-01-26", "last_act_type": "2024-02-26", "pcl_status": "P", "pcl_completion_date": "2019-06-02", "pf1_status": "P", "pf1_completion_date": "2019-09-23", "pf2_status": "P", "pf2_completion_date": "2020-02-09", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-09-25", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "npi_email_temp": "esterj@blackcomb.tech", "aitm_status_called": "2026-03-18T14:06:45-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was an outbound attempt to reach Ester at Blackcomb Glass and Facade Technology, but it went to voicemail and no live contact was made. The agent left no message and the call ended shortly after voicemail was reached.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Unknown", "retell_call_status": "not_connected", "number_of_total_call_attempts": "11", "old_int_code": "10", "number_of_calls_reached": "2", "npi_call_back_date_and_time": "2026-03-16T14:00:00-04:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "00" } }, "seriesid": "196" } [2026-03-18 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+16049626261", "retell_llm_dynamic_variables": { "first_name": "Ester", "last_name": "Josse", "full_name": "Ester Josse", "contact_id": "30031", "email": "esterj@blackcomb.tech", "orgname": "Blackcomb Glass Ltd.", "member_type": "AST", "bloc_notes_ac": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-03-18T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:06:44] Added to queue. Total in queue: 4 [2026-03-18 14:06:44] RAW (decoded): { "contact": { "id": "33468", "email": "mduncan@atlantic.caa.ca", "first_name": "Morag", "last_name": "Duncan", "phone": "5066513761", "orgname": "CAA Atlantic Limited", "customer_acct_name": "CAA Atlantic Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "131859", "full_name": "Morag Duncan", "members_type": "AST", "do_id": "L25A02139", "lead_status": "Lapsed Member", "new_member_date_2": "2011-10-05", "coidnewmbrdate": "2023-01-31", "city_1": "Saint John", "time_zone": "1", "province": "NB", "language": "English", "phone_2": "5066513761", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2014-12-05", "intcode": "06", "blocnote": "Apr 17 2025 vm May 8 2025 vm\r\nAug 12 2025 vm Aug 12 2025 vm\r\nLN Oct 31 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 voicemail reached, no human answer\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached gatekeeper, no contact with Morag\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no human answer\n2026 Mar 16 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T12:06:45-04:00", "organization_id": "321252", "pds_july": "3", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A02139", "temp_intcode_for_auto_old_int_code": "06", "pds_august": "3", "old_do_id": "L25O00791", "pds_september": "3", "last_act_type": "2013-08-19", "number_of_passed_courses": "0", "pds_october": "3", "trc": "False", "wera": "False", "pds_november": "3", "npi_email_temp": "mduncan@atlantic.caa.ca", "aitm_status_called": "2026-03-18T14:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by the intended contact and went to voicemail. No conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "15", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+15066513761", "retell_llm_dynamic_variables": { "first_name": "Morag", "last_name": "Duncan", "full_name": "Morag Duncan", "contact_id": "33468", "email": "mduncan@atlantic.caa.ca", "orgname": "CAA Atlantic Limited", "member_type": "AST", "bloc_notes_ac": "Apr 17 2025 vm May 8 2025 vm\r\nAug 12 2025 vm Aug 12 2025 vm\r\nLN Oct 31 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 voicemail reached, no human answer\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached gatekeeper, no contact with Morag\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no human answer\n2026 Mar 16 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NB", "toronto_current_time": "2026-03-18T14:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:06:44] Added to queue. Total in queue: 5 [2026-03-18 14:06:45] RAW (decoded): { "contact": { "id": "29819", "email": "accounting@lastfrontierheli.com", "first_name": "Maggie", "last_name": "Meulen", "phone": "2505587980", "orgname": "Last Frontier Heliskiing", "customer_acct_name": "Last Frontier Heliskiing", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01756", "full_name": "Maggie Van Der Meulen", "members_type": "AST", "city_1": "Vernon", "province": "BC", "language": "English", "phone_2": "2503097351", "lead_status": "Lapsed Member", "new_member_date_2": "2014-04-03", "pipeline_2_members_only_ast": "", "sendpreexpirationemail": "2025-03-20T12:24:00-04:00", "blocnote": "Mar 20 2025 survey completed and said would probably be renewing. Alternate email \r\n maggie@lastfrontierheli.com\n2026 Mar 03 call initiated but no conversation beyond initial greeting\n2026 Mar 05 call connected to Monica then Maggie; membership lapsed discussion started\n2026 Mar 09 call answered by Monica, asked for Maggie, put on hold, call ended without completion\n2026 Mar 13 call reached Monica but not Maggie, call ended early\n2026 Mar 16 call reached Monica at Last Frontier Helicopene but ended quickly without further conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:49-04:00", "mini_nps": "4", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "No", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "individual_id": "224392", "no_email_solicitation": "False", "pds_march": "3", "area_code": "250", "time_zone": "5", "intcode": "03", "pipeline_1_lapsed_members": "Lapsed Members", "old_do_id": "AST1461", "canceldate": "2025-06-03", "pds_july": "3", "paid_thru": "2025-03-31", "temp_do_id_for_auto_old_do_id": "L25A01756", "temp_intcode_for_auto_old_int_code": "03", "pds_august": "3", "pds_september": "3", "last_act_type": "2024-03-18", "number_of_passed_courses": "0", "pds_october": "3", "sendapplicationform": "2025-11-11T11:30:00-05:00", "last_engaged_date": "2025-11-12", "trc": "False", "wera": "False", "pds_november": "3", "npi_email_temp": "accounting@lastfrontierheli.com", "aitm_status_called": "2026-03-18T14:06:46-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called Monica at Last Frontier Helicopene and asked to speak with Maggie, but the call ended shortly after without further conversation.", "aitm_callsummarytitle": "Call reached Monica but ended quickly", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "15", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "6", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 14:06:45] Payload: { "from_number": "+14375242727", "to_number": "+12505587980", "retell_llm_dynamic_variables": { "first_name": "Maggie", "last_name": "Meulen", "full_name": "Maggie Meulen", "contact_id": "29819", "email": "accounting@lastfrontierheli.com", "orgname": "Last Frontier Heliskiing", "member_type": "AST", "bloc_notes_ac": "Mar 20 2025 survey completed and said would probably be renewing. Alternate email \r\n maggie@lastfrontierheli.com\n2026 Mar 03 call initiated but no conversation beyond initial greeting\n2026 Mar 05 call connected to Monica then Maggie; membership lapsed discussion started\n2026 Mar 09 call answered by Monica, asked for Maggie, put on hold, call ended without completion\n2026 Mar 13 call reached Monica but not Maggie, call ended early\n2026 Mar 16 call reached Monica at Last Frontier Helicopene but ended quickly without further conversation", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-03-18T14:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:06:45] Added to queue. Total in queue: 6 [2026-03-18 14:16:46] RAW (decoded): { "contact": { "id": "33903", "email": "adairsmom@hotmail.com", "first_name": "Stacy", "last_name": "Adair", "phone": "9028181721", "orgname": "Scouts Canada", "customer_acct_name": "Scouts Canada", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "112685", "full_name": "Stacy Adair", "do_id": "L25A00606", "language": "English", "canceldate": "2021-07-03", "time_zone": "1", "area_code": "902", "members_type": "AST", "new_member_date_2": "2016-04-29", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "cert_status": "WITHDRAWN_CPE", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "cpa_certification": "PCP", "intcode": "06", "blocnote": "June 4 2025 vm\r\nSept 10 2025 vm\n2026 Feb 26 voicemail reached, no contact with Stacy Adair\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact with Stacy\n2026 Mar 06 call reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact with Stacy\n2026 Mar 09 call initiated but no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact with Stacy", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T14:06:45-04:00", "paid_thru": "2022-04-30", "temp_do_id_for_auto_old_do_id": "L25A00606", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024627067", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2007-06-11", "pf1_status": "F", "pf1_completion_date": "2014-07-15", "pf2_status": "P", "pf2_completion_date": "2008-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2009-02-06", "number_of_passed_courses": "3", "trc": "False", "wera": "False", "npi_email_temp": "adairsmom@hotmail.com", "aitm_status_called": "2026-03-18T14:06:45-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The agent called Stacy on behalf of the National Payroll Institute but reached voicemail and was unable to speak with the contact. The agent left a message and did not complete the survey or renewal process.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "16", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 14:16:46] Payload: { "from_number": "+14375242727", "to_number": "+19024627067", "retell_llm_dynamic_variables": { "first_name": "Stacy", "last_name": "Adair", "full_name": "Stacy Adair", "contact_id": "33903", "email": "adairsmom@hotmail.com", "orgname": "Scouts Canada", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nSept 10 2025 vm\n2026 Feb 26 voicemail reached, no contact with Stacy Adair\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact with Stacy\n2026 Mar 06 call reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact with Stacy\n2026 Mar 09 call initiated but no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact with Stacy\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact with Stacy", "number_of_passed_courses": "3", "extension": "", "province": "NS", "toronto_current_time": "2026-03-18T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:16:46] Added to queue. Total in queue: 7 [2026-03-18 14:16:46] RAW (decoded): { "contact": { "id": "33468", "email": "mduncan@atlantic.caa.ca", "first_name": "Morag", "last_name": "Duncan", "phone": "5066513761", "orgname": "CAA Atlantic Limited", "customer_acct_name": "CAA Atlantic Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "131859", "full_name": "Morag Duncan", "members_type": "AST", "do_id": "L25A02139", "lead_status": "Lapsed Member", "new_member_date_2": "2011-10-05", "coidnewmbrdate": "2023-01-31", "city_1": "Saint John", "time_zone": "1", "province": "NB", "language": "English", "phone_2": "5066513761", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2014-12-05", "intcode": "06", "blocnote": "Apr 17 2025 vm May 8 2025 vm\r\nAug 12 2025 vm Aug 12 2025 vm\r\nLN Oct 31 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 voicemail reached, no human answer\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached gatekeeper, no contact with Morag\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no human answer\n2026 Mar 16 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T14:06:46-04:00", "organization_id": "321252", "pds_july": "3", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A02139", "temp_intcode_for_auto_old_int_code": "06", "pds_august": "3", "old_do_id": "L25O00791", "pds_september": "3", "last_act_type": "2013-08-19", "number_of_passed_courses": "0", "pds_october": "3", "trc": "False", "wera": "False", "pds_november": "3", "npi_email_temp": "mduncan@atlantic.caa.ca", "aitm_status_called": "2026-03-18T14:06:46-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was an outbound attempt to reach the contact but went to voicemail after a brief exchange.", "aitm_callsummarytitle": "Voicemail reached, no conversation", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "16", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 14:16:46] Payload: { "from_number": "+14375242727", "to_number": "+15066513761", "retell_llm_dynamic_variables": { "first_name": "Morag", "last_name": "Duncan", "full_name": "Morag Duncan", "contact_id": "33468", "email": "mduncan@atlantic.caa.ca", "orgname": "CAA Atlantic Limited", "member_type": "AST", "bloc_notes_ac": "Apr 17 2025 vm May 8 2025 vm\r\nAug 12 2025 vm Aug 12 2025 vm\r\nLN Oct 31 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 04 voicemail reached, no human answer\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 voicemail reached, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached gatekeeper, no contact with Morag\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no human answer\n2026 Mar 16 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "NB", "toronto_current_time": "2026-03-18T14:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:16:46] Added to queue. Total in queue: 8 [2026-03-18 14:16:47] RAW (decoded): { "contact": { "id": "30031", "email": "esterj@blackcomb.tech", "first_name": "Ester", "last_name": "Josse", "phone": "6049626261", "orgname": "Blackcomb Glass Ltd.", "customer_acct_name": "Blackcomb Glass Ltd.", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00283", "full_name": "Ester Josse", "members_type": "AST", "city_1": "Whistler", "province": "BC", "language": "English", "phone_2": "6049664054", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-26", "pipeline_2_members_only_ast": "", "individual_id": "272487", "canceldate": "2025-04-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "604", "time_zone": "5", "old_do_id": "AST0685", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "intcode": "06", "blocnote": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 18 voicemail reached, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T14:06:45-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00283", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2023-01-26", "last_act_type": "2024-02-26", "pcl_status": "P", "pcl_completion_date": "2019-06-02", "pf1_status": "P", "pf1_completion_date": "2019-09-23", "pf2_status": "P", "pf2_completion_date": "2020-02-09", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-09-25", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "npi_email_temp": "esterj@blackcomb.tech", "aitm_status_called": "2026-03-18T14:06:45-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call reached a voicemail for Elisa Linzell at Blackcomb Glass and Facade Technology and no conversation with a human took place.", "aitm_callsummarytitle": "Voicemail reached, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "12", "old_int_code": "10", "number_of_calls_reached": "2", "npi_call_back_date_and_time": "2026-03-16T14:00:00-04:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "00" } }, "seriesid": "196" } [2026-03-18 14:16:47] Payload: { "from_number": "+14375242727", "to_number": "+16049664054", "retell_llm_dynamic_variables": { "first_name": "Ester", "last_name": "Josse", "full_name": "Ester Josse", "contact_id": "30031", "email": "esterj@blackcomb.tech", "orgname": "Blackcomb Glass Ltd.", "member_type": "AST", "bloc_notes_ac": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 18 voicemail reached, no human contact", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-03-18T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:16:47] Added to queue. Total in queue: 9 [2026-03-18 14:31:43] RAW (decoded): { "contact": { "id": "28906", "email": "aaamitsy@everesthhc.com", "first_name": "Mitsy", "last_name": "Scott-Hamilton", "phone": "9052704426", "orgname": "Everest Home Health Care", "customer_acct_name": "Everest Home Health Care", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02738", "full_name": "Mitsy Michelle Scott-Hamilton", "members_type": "AST", "city_1": "Dundalk", "province": "ON", "language": "English", "phone_2": "6476572648", "lead_status": "Lapsed Member", "new_member_date_2": "2019-10-16", "pipeline_2_members_only_ast": "", "individual_id": "276456", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "intcode": "10", "blocnote": "test 2025-11-10 11:31\r\nNov 10 2025 completed with renewal \r\nNote: we have both emails for her and we tried to send her an email to both emails, but she didn't receive anything at both emails. She even checked spam folder in both emails. \r\nShe would like to renew her membership \r\nshe would also like to know if there any payment method accepted other than cheques\n2026 Feb 27 contact requested callback on Monday to renew membership - NPI# 28906\n2026 Mar 02 call reached automated system at Everest Home Health Care, no human reached\n2026 Mar 06 contact reached at Everest Home Health Care, asked about payment, declined survey continuation.\n2026 Mar 09 callback scheduled for March 12 at 9:00 AM\n2026 Mar 11 call connected to Everest Home Health Care, asked for Mitsy, call ended shortly after\n2026 Mar 12 callback scheduled for next week Wednesday at 2 PM", "dhmsfin_telemarketing_last_contacted_date": "2026-03-12T09:31:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "paid_thru": "2025-09-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "sendpreexpirationemail": "2025-11-10T10:06:00-05:00", "mini_nps": "5", "onesentencenotrenewed": "Contact declined to continue with the survey today.", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "Yes", "value_stay_current": "No", "value_course": "No", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-11-10T15:00:00-05:00", "temp_do_id_for_auto_old_do_id": "L25A02738", "temp_intcode_for_auto_old_int_code": "10", "last_act_type": "2024-09-18", "pcl_status": "P", "pcl_completion_date": "2019-07-09", "pf1_status": "P", "pf1_completion_date": "2019-08-22", "pf2_status": "P", "pf2_completion_date": "2019-09-08", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-10-16", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-21", "regular_email_change_date": "2025-11-10T11:34:14-05:00", "trc": "True", "wera": "False", "canceldate": "2025-12-02", "old_do_id": "AST1284", "npi_email_temp": "aaamitsy@everesthhc.com", "aitm_status_called": "2026-03-12T09:31:48-04:00", "number_of_call_attempts": "3", "npi_call_back_date_and_time": "2026-03-18T14:00:00-04:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "00", "npi_transcriptsummary": "The agent called Mitsy Scott-Hamilton regarding her lapsed National Payroll Institute membership. Mitsy indicated it was not a good time to talk, so a callback was scheduled for the following Wednesday at 2 PM. The call ended after confirming the callback appointment without discussing renewal or survey questions.", "aitm_callsummarytitle": "Callback Scheduled for Membership Discussion", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "15", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "concernquestion": "User asked how to pay, which the agent logged for follow-up but did not answer directly.", "number_of_total_call_attempts": "3" } }, "seriesid": "196" } [2026-03-18 14:31:43] Payload: { "from_number": "+14375242727", "to_number": "+19052704426", "retell_llm_dynamic_variables": { "first_name": "Mitsy", "last_name": "Scott-Hamilton", "full_name": "Mitsy Scott-Hamilton", "contact_id": "28906", "email": "aaamitsy@everesthhc.com", "orgname": "Everest Home Health Care", "member_type": "AST", "bloc_notes_ac": "test 2025-11-10 11:31\r\nNov 10 2025 completed with renewal \r\nNote: we have both emails for her and we tried to send her an email to both emails, but she didn't receive anything at both emails. She even checked spam folder in both emails. \r\nShe would like to renew her membership \r\nshe would also like to know if there any payment method accepted other than cheques\n2026 Feb 27 contact requested callback on Monday to renew membership - NPI# 28906\n2026 Mar 02 call reached automated system at Everest Home Health Care, no human reached\n2026 Mar 06 contact reached at Everest Home Health Care, asked about payment, declined survey continuation.\n2026 Mar 09 callback scheduled for March 12 at 9:00 AM\n2026 Mar 11 call connected to Everest Home Health Care, asked for Mitsy, call ended shortly after\n2026 Mar 12 callback scheduled for next week Wednesday at 2 PM", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-12T09:31:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 14:31:43] Added to queue. Total in queue: 10 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29630", "email": "jonmartin@bflcanada.ca", "first_name": "Jon", "last_name": "Martin", "phone": "4168079352", "orgname": "BFL Canada", "customer_acct_name": "BFL Canada", "tags": "payroll.ca visited, Payroll Resources, Payroll Resource Accessed, 250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02924", "full_name": "Jon Martin", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "4168079352", "lead_status": "Lapsed Member", "new_member_date_2": "2022-05-11", "pipeline_2_members_only_ast": "", "individual_id": "312890", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 voicemail reached, no conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "last_engaged_date": "2025-10-01", "resources_tools_may": "1", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02924", "temp_intcode_for_auto_old_int_code": "6", "last_infoline_date_type": "2025-10-21", "last_act_type": "2025-10-21", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jonmartin@bflcanada.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0917", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was made to John Martin but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no conversation", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29732", "email": "hunter@wool.ca", "first_name": "Hunter", "last_name": "Blair", "phone": "6132572714", "orgname": "Canadian Cooperative Wool Growers Ltd.", "customer_acct_name": "Canadian Cooperative Wool Growers Ltd.", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02863", "full_name": "Hunter Blair", "members_type": "AST", "city_1": "CARLETON PLACE", "province": "ON", "language": "English", "phone_2": "6139833719", "lead_status": "Lapsed Member", "new_member_date_2": "2025-01-17", "pipeline_2_members_only_ast": "", "last_engaged_date": "2025-12-08", "individual_id": "346509", "no_email_solicitation": "False", "area_code": "613", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 completed ( she is not sure if she will renew) send both emails\n2026 Mar 10 reached voicemail, no message left\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail and extension 223 answered briefly\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at Cooperative Wool Growers, no human contact made.\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "extension_phone_1": "223", "temp_do_id_for_auto_old_do_id": "L25A02863", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-11-12", "last_act_type": "2025-11-12", "telemarketing_call_date": "2025-10-20", "sendaigeneral": "2025-10-20T10:48:00-04:00", "email2": "", "full_name_2": " ", "sendmayemail": "2025-10-20T10:50:00-04:00", "value_designation": "No", "mini_nps": "4", "testimonial": "", "testimonialagree": "No", "testimonialrefusal": "", "sendoctoberemail": "2025-10-20T18:19:40-04:00", "old_int_code": "02", "sendaidate": "2025-10-20T22:26:26-04:00", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "Yes", "value_stay_current": "Yes", "value_course": "Yes", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendpreexpirationemail": "2025-12-08T12:36:00-05:00", "sendapxapplicationform": "2025-12-08T12:36:00-05:00", "npi_email_temp": "hunter@wool.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0138", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was made to the contact but reached voicemail and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+14168079352", "retell_llm_dynamic_variables": { "first_name": "Jon", "last_name": "Martin", "full_name": "Jon Martin", "contact_id": "29630", "email": "jonmartin@bflcanada.ca", "orgname": "BFL Canada", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 voicemail reached, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+16132572714", "retell_llm_dynamic_variables": { "first_name": "Hunter", "last_name": "Blair", "full_name": "Hunter Blair", "contact_id": "29732", "email": "hunter@wool.ca", "orgname": "Canadian Cooperative Wool Growers Ltd.", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 completed ( she is not sure if she will renew) send both emails\n2026 Mar 10 reached voicemail, no message left\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail and extension 223 answered briefly\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at Cooperative Wool Growers, no human contact made.\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "223", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 1 [2026-03-18 15:06:41] Added to queue. Total in queue: 1 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29400", "email": "enmanuel.suarez@footlocker.com", "first_name": "Enmanuel", "last_name": "Suarez", "phone": "7179725658", "orgname": "Foot Locker, Inc.", "customer_acct_name": "Foot Locker, Inc.", "tags": "payroll.ca visited, 250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02925", "full_name": "Enmanuel Suarez", "members_type": "AST", "city_1": "Dover", "province": "PA", "language": "English", "phone_2": "7174671609", "lead_status": "Lapsed Member", "new_member_date_2": "2025-01-15", "last_engaged_date": "2025-05-29", "pipeline_2_members_only_ast": "", "individual_id": "346146", "no_email_solicitation": "False", "area_code": "717", "time_zone": "2", "intcode": "06", "blocnote": "Dec 5 2025 completed with renewal\n2026 Mar 10 reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 voicemail reached, no contact made\n2026 Mar 16 call went to voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:49-04:00", "resources_tools_may": "2", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02925", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-01-15", "telemarketing_call_date": "2025-10-17", "sendaigeneral": "2025-10-17T10:06:00-04:00", "sendoctoberemail": "2025-10-17T10:06:52-04:00", "sendaidate": "2025-10-17T10:06:53-04:00", "extension_phone_1": "", "email2": "", "full_name_2": " ", "sendmayemail": "2025-10-17T10:08:00-04:00", "value_designation": "No", "mini_nps": "4", "testimonial": "", "testimonialagree": "No", "testimonialrefusal": "", "old_int_code": "02", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "sendpreexpirationemail": "2025-12-05T11:26:00-05:00", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "npi_email_temp": "enmanuel.suarez@footlocker.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1374", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "No conversation happened.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Unknown", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+17179725658", "retell_llm_dynamic_variables": { "first_name": "Enmanuel", "last_name": "Suarez", "full_name": "Enmanuel Suarez", "contact_id": "29400", "email": "enmanuel.suarez@footlocker.com", "orgname": "Foot Locker, Inc.", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 completed with renewal\n2026 Mar 10 reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 voicemail reached, no contact made\n2026 Mar 16 call went to voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "PA", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 2 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29458", "email": "amydong2008@gmail.com", "first_name": "Liying", "last_name": "Dong", "phone": "9058983645", "orgname": "TLC Pharmaceutical Standards Ltd.", "customer_acct_name": "TLC Pharmaceutical Standards Ltd.", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02887", "full_name": "Liying Dong", "members_type": "AST", "city_1": "Newmarket", "province": "ON", "language": "English", "phone_2": "4166375126", "lead_status": "Lapsed Member", "new_member_date_2": "2016-01-21", "pipeline_2_members_only_ast": "", "individual_id": "231722", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "intcode": "05", "blocnote": "Dec 5 2025 completed without renewal ( she might not renew because she is not getting the support she is looking for)\n2026 Mar 10 call reached voicemail, no contact made\n2026-03-10 Dial no answer, phone: +14166375126\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-12 Dial no answer, phone: +14166375126\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14166375126", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:49-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02887", "temp_intcode_for_auto_old_int_code": "05", "last_act_type": "2025-01-27", "telemarketing_call_date": "2025-10-17", "sendaigeneral": "2025-10-17T13:16:00-04:00", "sendoctoberemail": "2025-10-17T13:16:58-04:00", "sendaidate": "2025-10-17T13:16:59-04:00", "extension_phone_1": "", "email2": "", "full_name_2": " ", "sendmayemail": "2025-10-17T13:19:00-04:00", "value_designation": "No", "mini_nps": "2", "testimonial": "", "testimonialagree": "No", "testimonialrefusal": "", "old_int_code": "06", "pcl_status": "P", "pcl_completion_date": "2015-02-23", "pf1_status": "P", "pf1_completion_date": "2015-03-30", "pf2_status": "P", "pf2_completion_date": "2015-04-27", "number_of_passed_courses": "3", "trc": "False", "wera": "False", "sendpreexpirationemail": "2025-12-05T12:01:00-05:00", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "Yes", "value_stay_current": "No", "value_course": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "npi_email_temp": "amydong2008@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0386", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was an outbound attempt to reach the contact but went to voicemail immediately without any conversation.", "aitm_callsummarytitle": "Voicemail Reached - No Contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Unknown", "retell_call_status": "not_connected" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+19058983645", "retell_llm_dynamic_variables": { "first_name": "Liying", "last_name": "Dong", "full_name": "Liying Dong", "contact_id": "29458", "email": "amydong2008@gmail.com", "orgname": "TLC Pharmaceutical Standards Ltd.", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 completed without renewal ( she might not renew because she is not getting the support she is looking for)\n2026 Mar 10 call reached voicemail, no contact made\n2026-03-10 Dial no answer, phone: +14166375126\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-12 Dial no answer, phone: +14166375126\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14166375126", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 3 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29338", "email": "taniab@stoney-nation.com", "first_name": "Tania", "last_name": "Baptiste", "phone": "4038812645", "orgname": "Stoney Tribal Administration", "customer_acct_name": "Stoney Tribal Administration", "tags": "250205 AST Members, inPipeline2, 250507 phone cannot be recovered, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01994", "full_name": "Tania Baptiste", "members_type": "AST", "city_1": "Morley", "province": "AB", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-11", "pipeline_2_members_only_ast": "", "individual_id": "338734", "no_email_solicitation": "False", "area_code": "403", "time_zone": "4", "blocnote": "29 April 2025 Wrong number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "intcode": "06", "old_int_code": "16", "notrenewedother": "Phone cannot be recovered", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0081", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01994", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "taniab@stoney-nation.com", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was an outbound attempt to reach Carly Myers but went to voicemail immediately without any conversation.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1", "number_of_total_call_attempts": "4" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+14038812645", "retell_llm_dynamic_variables": { "first_name": "Tania", "last_name": "Baptiste", "full_name": "Tania Baptiste", "contact_id": "29338", "email": "taniab@stoney-nation.com", "orgname": "Stoney Tribal Administration", "member_type": "AST", "bloc_notes_ac": "29 April 2025 Wrong number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 4 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29928", "email": "howard.furness@yahoo.ca", "first_name": "Howard", "last_name": "Furness", "phone": "6473443309", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02873", "full_name": "Howard Furness", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "6473443309", "lead_status": "Lapsed Member", "new_member_date_2": "2010-01-15", "pipeline_2_members_only_ast": "", "individual_id": "20679", "no_email_solicitation": "False", "pds_march": "17", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no human interaction\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 12 call reached voicemail, no conversation with contact\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:49-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "17", "pds_july": "17", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "17", "temp_do_id_for_auto_old_do_id": "L25A02873", "temp_intcode_for_auto_old_int_code": "6", "pds_september": "17", "last_conf_date_type": "2015-06-02", "last_act_type": "2024-12-16", "telemarketing_call_date": "2025-10-22", "number_of_passed_courses": "0", "pds_october": "17", "trc": "False", "wera": "False", "pds_november": "17", "npi_email_temp": "howard.furness@yahoo.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0486", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was made but reached voicemail, and no conversation with a human took place.", "aitm_callsummarytitle": "Call reached voicemail, no human interaction", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+16473443309", "retell_llm_dynamic_variables": { "first_name": "Howard", "last_name": "Furness", "full_name": "Howard Furness", "contact_id": "29928", "email": "howard.furness@yahoo.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no human interaction\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 12 call reached voicemail, no conversation with contact\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 5 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "06", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by the contact and went to voicemail.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "7" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+18558990970", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 6 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29385", "email": "changhuachanghua@gmail.com", "first_name": "Changhua", "last_name": "Su", "phone": "4168369778", "orgname": "Accounting & Tax CHS", "customer_acct_name": "Accounting & Tax CHS", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02879", "full_name": "Changhua Su", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "4168978618", "lead_status": "Lapsed Member", "new_member_date_2": "2020-01-07", "pipeline_2_members_only_ast": "", "individual_id": "264853", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "DEc 5 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026-03-10 Dial no answer, phone: +14168369778\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14168369778\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02879", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2020-02-12", "last_act_type": "2025-01-06", "telemarketing_call_date": "2025-10-31", "pcl_status": "P", "pcl_completion_date": "2018-08-26", "pf1_status": "P", "pf1_completion_date": "2018-10-09", "pf2_status": "P", "pf2_completion_date": "2018-11-04", "number_of_passed_courses": "3", "trc": "True", "wera": "False", "npi_email_temp": "changhuachanghua@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1371", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_voicemaildetection": "Yes", "usersentiment": "Neutral", "old_int_code": "06", "retell_call_status": "ended", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately upon connection.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+14168369778", "retell_llm_dynamic_variables": { "first_name": "Changhua", "last_name": "Su", "full_name": "Changhua Su", "contact_id": "29385", "email": "changhuachanghua@gmail.com", "orgname": "Accounting & Tax CHS", "member_type": "AST", "bloc_notes_ac": "DEc 5 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026-03-10 Dial no answer, phone: +14168369778\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14168369778\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 7 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "14951", "email": "jennifer@jetstreamadmin.com", "first_name": "Jennifer", "last_name": "Bauldic", "phone": "6473512157", "orgname": "Jetstream Administration Inc.", "customer_acct_name": "Jetstream Administration Inc.", "tags": "241016 CDN, 250205 AST Members, npiAlert13, TMAI", "ip4": "0.0.0.0", "fields": { "city_1": "Winnipeg", "province": "MB", "language": "English", "domain_1": "jetstreamadmin.com", "time_zone": "2", "area_code": "647", "region": "CDN", "lead_status": "Lapsed Member", "do_id": "L25A01625", "full_name": "Jennifer Bauldic", "members_type": "AST", "new_member_date_2": "2023-03-20", "pipeline_2_members_only_ast": "", "last_engaged_date": "2025-03-27", "individual_id": "322884", "no_email_solicitation": "False", "sendpreexpirationemail": "2025-04-08T18:02:00-04:00", "blocnote": "19 March 2025 VM\r\n20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 Completed - she won't renew - she's not doing doing payroll\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "mini_nps": "", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "Yes", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "No", "value_course": "No", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "old_do_id": "AST0096", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "canceldate": "2025-05-02", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01625", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jennifer@jetstreamadmin.com", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was made to Jennifer Baldic but went to her private voicemail without any conversation taking place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "1", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+16473512157", "retell_llm_dynamic_variables": { "first_name": "Jennifer", "last_name": "Bauldic", "full_name": "Jennifer Bauldic", "contact_id": "14951", "email": "jennifer@jetstreamadmin.com", "orgname": "Jetstream Administration Inc.", "member_type": "AST", "bloc_notes_ac": "19 March 2025 VM\r\n20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 Completed - she won't renew - she's not doing doing payroll\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "MB", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 8 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by the intended contact and went to voicemail. No conversation or information exchange took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "2", "number_of_total_call_attempts": "9", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "01" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+19058774411", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "235", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 9 [2026-03-18 15:06:41] RAW (decoded): { "contact": { "id": "29983", "email": "smohame4@yahoo.ca", "first_name": "Sadia", "last_name": "Mohamed", "phone": "4162362479", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, Zerobounce indication, Exclusion List 250404, 250903 Update AST from Mem Portal, NPI LN sent to TM, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02923", "old_do_id": "AST0987", "full_name": "Sadia Mohamed", "members_type": "AST", "city_1": "Etobicoke", "province": "ON", "language": "English", "phone_2": "4162362479", "lead_status": "Lapsed Member", "zerobounce_reason": "No Valid: abuse", "pipeline_2_members_only_ast": "", "new_member_date_2": "2018-01-15", "time_zone": "2", "pipeline_1_lapsed_members": "Non-mailable Lapsed members", "individual_id": "259469", "cpa_certification": "PCP", "cert_status": "PENDING", "paid_thru": "2025-12-31", "blocnote": "DEc 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "intcode": "06", "temp_do_id_for_auto_old_do_id": "L25A02923", "temp_intcode_for_auto_old_int_code": "6", "last_act_type": "2025-01-09", "telemarketing_call_date": "2025-11-10", "pcl_status": "P", "pcl_completion_date": "2018-04-22", "pf1_status": "P", "pf1_completion_date": "2019-05-03", "pf2_status": "P", "pf2_completion_date": "2019-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2020-01-14", "number_of_passed_courses": "4", "trc": "True", "wera": "True", "npi_email_temp": "smohame4@yahoo.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ler_entered_date": "2026-03-04", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was an outbound attempt to reach Sadia but went to voicemail without leaving a message.", "aitm_callsummarytitle": "Voicemail reached, no message left", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:06:41] Payload: { "from_number": "+14375242727", "to_number": "+14162362479", "retell_llm_dynamic_variables": { "first_name": "Sadia", "last_name": "Mohamed", "full_name": "Sadia Mohamed", "contact_id": "29983", "email": "smohame4@yahoo.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "DEc 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:41] Added to queue. Total in queue: 10 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "30043", "email": "mreynoso@orican.com", "first_name": "Marie", "last_name": "Reynoso", "phone": "9055235936", "orgname": "Old Republic Insurance", "customer_acct_name": "Old Republic Insurance", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00298", "full_name": "Marie Reynoso", "members_type": "AST", "city_1": "Hamilton", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2017-04-26", "pipeline_2_members_only_ast": "", "individual_id": "252317", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST1188", "extension_phone_1": "1252", "pipeline_1_lapsed_members": "Lapsed Members", "blocnote": "20 March 2025 VM\r\n25 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\n2026 Mar 04 call reached voicemail of Marie Reynoso\n2026 Mar 06 call reached voicemail of Marie Reynoso, no live contact made\n2026 Mar 09 call reached voicemail of Marie Reynoso, no human contact\n2026 Mar 11 voicemail reached for Marie Reynoso, no message left\n2026 Mar 13 call reached voicemail of Marie Reynoso, no message left\n2026 Mar 16 call reached voicemail of Marie Reynoso, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "canceldate": "2025-04-02", "intcode": "06", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00298", "temp_intcode_for_auto_old_int_code": "6", "last_infoline_date_type": "2019-03-21", "last_act_type": "2024-02-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "mreynoso@orican.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was an outbound attempt to reach Marie Reynoso but was directed to her voicemail. No conversation with a human took place, and no further actions were completed during the call.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+19055235936", "retell_llm_dynamic_variables": { "first_name": "Marie", "last_name": "Reynoso", "full_name": "Marie Reynoso", "contact_id": "30043", "email": "mreynoso@orican.com", "orgname": "Old Republic Insurance", "member_type": "AST", "bloc_notes_ac": "20 March 2025 VM\r\n25 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\n2026 Mar 04 call reached voicemail of Marie Reynoso\n2026 Mar 06 call reached voicemail of Marie Reynoso, no live contact made\n2026 Mar 09 call reached voicemail of Marie Reynoso, no human contact\n2026 Mar 11 voicemail reached for Marie Reynoso, no message left\n2026 Mar 13 call reached voicemail of Marie Reynoso, no message left\n2026 Mar 16 call reached voicemail of Marie Reynoso, no contact made", "number_of_passed_courses": "0", "extension": "1252", "province": "ON", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 11 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "31128", "email": "shannonburnside12@gmail.com", "first_name": "Shannon", "last_name": "Burnside", "phone": "5193641770", "orgname": "Exceldor Foods Ltd", "customer_acct_name": "Exceldor Foods Ltd", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Shannon Burnside", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Chesley", "province": "ON", "phone_2": "2262303040", "do_id": "L25A01683", "pipeline_2_members_only_ast": "", "new_member_date_2": "2018-03-28", "canceldate": "2025-05-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "individual_id": "262071", "language": "English", "old_do_id": "AST1656", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made", "cert_status": "WITHDRAWN_CPE", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01683", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2018-07-16", "pf1_status": "P", "pf1_completion_date": "2018-10-28", "pf2_status": "P", "pf2_completion_date": "2018-12-24", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-07-14", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "shannonburnside12@gmail.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered and went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "11", "old_int_code": "15", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+15193641770", "retell_llm_dynamic_variables": { "first_name": "Shannon", "last_name": "Burnside", "full_name": "Shannon Burnside", "contact_id": "31128", "email": "shannonburnside12@gmail.com", "orgname": "Exceldor Foods Ltd", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 12 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "29046", "email": "npi@immilandcanada.com", "first_name": "Nataly", "last_name": "Andrade", "phone": "5815786522", "orgname": "Immiland Canada Inc", "customer_acct_name": "Immiland Canada Inc", "tags": "payroll.ca visited, paie.ca visited, Payroll Resources, Payroll Resource Accessed, Member portal, Breaking News, 250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01702", "full_name": "Nataly Andrade", "members_type": "AST", "city_1": "Montreal", "province": "QC", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-04-17", "last_engaged_date": "2025-03-06", "last_login_date": "2025-03-06T10:03:26-05:00", "pipeline_2_members_only_ast": "", "sendpreexpirationemail": "2025-03-20T09:12:00-04:00", "sendapplicationform": "2025-03-20T09:13:00-04:00", "blocnote": "20 March 2025 Complete and sent the e-mails for renewal\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 voicemail reached, no answer from Nataly\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call went to voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "mini_nps": "4", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "No", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "individual_id": "336699", "no_email_solicitation": "False", "area_code": "581", "time_zone": "2", "intcode": "06", "pipeline_1_lapsed_members": "Lapsed Members", "old_do_id": "AST0042", "canceldate": "2025-06-03", "paid_thru": "2025-03-31", "temp_do_id_for_auto_old_do_id": "L25A01702", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-01-31", "last_act_type": "2025-01-31", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "npi@immilandcanada.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered and went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "2", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+15815786522", "retell_llm_dynamic_variables": { "first_name": "Nataly", "last_name": "Andrade", "full_name": "Nataly Andrade", "contact_id": "29046", "email": "npi@immilandcanada.com", "orgname": "Immiland Canada Inc", "member_type": "AST", "bloc_notes_ac": "20 March 2025 Complete and sent the e-mails for renewal\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 voicemail reached, no answer from Nataly\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call went to voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 13 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "16815", "email": "hshore@nutrichem.com", "first_name": "Heather", "last_name": "Shore", "phone": "6136882987", "orgname": "Nutrichem Pharmacy Ltd.", "customer_acct_name": "Nutrichem Pharmacy Ltd.", "tags": "payroll.ca visited, Payroll Resource Accessed, 250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "0.0.0.0", "fields": { "full_name": "Heather Shore", "language": "English", "origin": "ETYF22", "explicit_consent_date": "2017-09-27", "domain_1": "nutrichem.com", "do_id": "L25A01557", "email2": "Lshore@Nutrichem.Com", "time_zone": "2", "area_code": "613", "region": "CDN", "last_engaged_date": "2025-02-26", "members_type": "AST", "city_1": "Ottawa", "province": "ON", "lead_status": "Lapsed Member", "new_member_date_2": "2022-05-27", "pipeline_2_members_only_ast": "", "individual_id": "313399", "no_email_solicitation": "False", "old_do_id": "AST1310", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-24", "zerobounce_reason": "valid", "intcode": "06", "blocnote": "May 26 2025 vm\r\nAug 11 2025 vm\r\nLN Oct 14 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "paid_thru": "2025-04-30", "temp_do_id_for_auto_old_do_id": "L25A01557", "temp_intcode_for_auto_old_int_code": "6", "last_act_type": "2025-04-24", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "hshore@nutrichem.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was an outbound attempt to reach a contact at NutraChem Pharmacy, but it went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+16136882987", "retell_llm_dynamic_variables": { "first_name": "Heather", "last_name": "Shore", "full_name": "Heather Shore", "contact_id": "16815", "email": "hshore@nutrichem.com", "orgname": "Nutrichem Pharmacy Ltd.", "member_type": "AST", "bloc_notes_ac": "May 26 2025 vm\r\nAug 11 2025 vm\r\nLN Oct 14 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 reached voicemail, no human interaction\n2026 Mar 09 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 14 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "29671", "email": "bet.mail@gmail.com", "first_name": "Betty", "last_name": "Tran", "phone": "6477856700", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01755", "full_name": "Betty Tran", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "6477856700", "lead_status": "Lapsed Member", "new_member_date_2": "2019-04-04", "pipeline_2_members_only_ast": "", "individual_id": "274787", "cpa_certification": "PCP", "no_email_solicitation": "False", "time_zone": "2", "blocnote": "20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n29 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\r\n05 June 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no message left\n2026 Mar 09 contact not Betty, callback requested\n2026 Mar 11 voicemail reached, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:49-04:00", "intcode": "06", "pipeline_1_lapsed_members": "Lapsed Members", "area_code": "647", "old_do_id": "AST1431", "cert_status": "PENDING", "canceldate": "2025-06-03", "paid_thru": "2025-03-31", "temp_do_id_for_auto_old_do_id": "L25A01755", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-02-04", "pcl_status": "P", "pcl_completion_date": "2019-08-16", "pf1_status": "P", "pf1_completion_date": "2019-12-23", "pf2_status": "P", "pf2_completion_date": "2020-04-19", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-10-07", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "npi_email_temp": "bet.mail@gmail.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was made to the contact but went directly to voicemail without any conversation taking place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "11", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+16477856700", "retell_llm_dynamic_variables": { "first_name": "Betty", "last_name": "Tran", "full_name": "Betty Tran", "contact_id": "29671", "email": "bet.mail@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n29 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\r\n05 June 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no message left\n2026 Mar 09 contact not Betty, callback requested\n2026 Mar 11 voicemail reached, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 15 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "29538", "email": "hibbertsbookkeeping@gmail.com", "first_name": "Zoe", "last_name": "Hibbert", "phone": "6475453285", "orgname": "Zoe Hibbert", "customer_acct_name": "Zoe Hibbert", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00317", "full_name": "Zoe Hibbert", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-22", "pipeline_2_members_only_ast": "", "individual_id": "334598", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "old_do_id": "AST0609", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "may 28 2025 vm Sept 5 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 09 contact requested callback for renewal discussion at 9 AM next day\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:49-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00317", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-02-21", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "hibbertsbookkeeping@gmail.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by a human and went directly to voicemail.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6", "npi_call_back_date_and_time": "2026-03-10T09:00:00-04:00", "npi_call_back_time_hour": "09", "npi_call_back_time_minute": "00", "old_int_code": "10" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+16475453285", "retell_llm_dynamic_variables": { "first_name": "Zoe", "last_name": "Hibbert", "full_name": "Zoe Hibbert", "contact_id": "29538", "email": "hibbertsbookkeeping@gmail.com", "orgname": "Zoe Hibbert", "member_type": "AST", "bloc_notes_ac": "may 28 2025 vm Sept 5 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 09 contact requested callback for renewal discussion at 9 AM next day\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 16 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "29649", "email": "rosana.elias@mosaicco.com", "first_name": "Rosana", "last_name": "Elias", "phone": "8136194223", "orgname": "The Mosaic Company", "customer_acct_name": "The Mosaic Company", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01797", "full_name": "Rosana Elias", "members_type": "AST", "city_1": "Lithia", "province": "FL", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2023-05-05", "pipeline_2_members_only_ast": "", "individual_id": "274915", "canceldate": "2025-07-04", "no_email_solicitation": "False", "area_code": "813", "time_zone": "2", "intcode": "05", "blocnote": "may 22 2025 vm\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 voicemail reached, no contact made\n2026-03-13 Dial no answer, phone: +18136194223\n2026-03-16 Dial no answer, phone: +18136194223", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "old_do_id": "AST0426", "paid_thru": "2025-04-30", "temp_do_id_for_auto_old_do_id": "L25A01797", "temp_intcode_for_auto_old_int_code": "05", "last_act_type": "2024-05-01", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "rosana.elias@mosaicco.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call reached voicemail and no conversation with the contact took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Unknown", "retell_call_status": "not_connected", "number_of_total_call_attempts": "6", "old_int_code": "6" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+18136194223", "retell_llm_dynamic_variables": { "first_name": "Rosana", "last_name": "Elias", "full_name": "Rosana Elias", "contact_id": "29649", "email": "rosana.elias@mosaicco.com", "orgname": "The Mosaic Company", "member_type": "AST", "bloc_notes_ac": "may 22 2025 vm\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 voicemail reached, no contact made\n2026-03-13 Dial no answer, phone: +18136194223\n2026-03-16 Dial no answer, phone: +18136194223", "number_of_passed_courses": "0", "extension": "", "province": "FL", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 17 [2026-03-18 15:06:42] RAW (decoded): { "contact": { "id": "44081", "email": "hiramall@hotmail.com", "first_name": "Hira", "last_name": "Mall", "phone": "4376886644", "orgname": "", "customer_acct_name": "", "tags": "251104 New AST, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "284058", "full_name": "Hira Haleena Mall", "members_type": "AST", "new_member_date_2": "2020-01-14", "paid_thru": "2025-12-31", "phone_2": "4376886644", "pcl_status": "P", "pcl_completion_date": "2020-04-19", "pf1_status": "P", "pf1_completion_date": "2020-08-23", "pf2_status": "P", "pf2_completion_date": "2020-08-09", "province": "ON", "last_act_type": "2025-01-21", "language": "English", "do_id": "L25A02931", "lead_status": "Lapsed Member", "number_of_passed_courses": "3", "time_zone": "2", "temp_do_id_for_auto_old_do_id": "L25A02931", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "blocnote": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T13:06:48-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "trc": "True", "wera": "False", "npi_email_temp": "hiramall@hotmail.com", "canceldate": "2026-03-03", "ln_entered_date": "2026-03-04", "old_do_id": "AST2448", "aitm_status_called": "2026-03-18T15:06:44-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was made to Hira but was not answered and went to an uninitialized voicemail service.", "aitm_callsummarytitle": "Call reached uninitialized voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:06:42] Payload: { "from_number": "+14375242727", "to_number": "+14376886644", "retell_llm_dynamic_variables": { "first_name": "Hira", "last_name": "Mall", "full_name": "Hira Mall", "contact_id": "44081", "email": "hiramall@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:42] Added to queue. Total in queue: 18 [2026-03-18 15:06:43] RAW (decoded): { "contact": { "id": "29880", "email": "marie.qeleshi@basf.com", "first_name": "Marie", "last_name": "Qeleshi", "phone": "1973245745", "orgname": "BASF Corp.", "customer_acct_name": "BASF Corp.", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01810", "full_name": "Marie Qeleshi", "members_type": "AST", "city_1": "Florham Park", "province": "NJ", "language": "English", "lead_status": "Lapsed Member", "last_engaged_date": "2025-02-26", "new_member_date_2": "2024-05-24", "pipeline_2_members_only_ast": "", "individual_id": "338036", "no_email_solicitation": "False", "area_code": "973", "time_zone": "2", "intcode": "06", "blocnote": "may 26 2025 vm", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-07-04", "old_do_id": "AST1160", "paid_thru": "2025-04-30", "temp_do_id_for_auto_old_do_id": "L25A01810", "temp_intcode_for_auto_old_int_code": "6", "last_act_type": "2024-05-23", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "marie.qeleshi@basf.com", "aitm_status_called": "2026-03-18T15:06:44-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 15:06:43] Payload: { "from_number": "+14375242727", "to_number": "+11973245745", "retell_llm_dynamic_variables": { "first_name": "Marie", "last_name": "Qeleshi", "full_name": "Marie Qeleshi", "contact_id": "29880", "email": "marie.qeleshi@basf.com", "orgname": "BASF Corp.", "member_type": "AST", "bloc_notes_ac": "may 26 2025 vm", "number_of_passed_courses": "0", "extension": "", "province": "NJ", "toronto_current_time": "2026-03-18T15:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:06:43] Added to queue. Total in queue: 19 [2026-03-18 15:16:42] RAW (decoded): { "contact": { "id": "29385", "email": "changhuachanghua@gmail.com", "first_name": "Changhua", "last_name": "Su", "phone": "4168369778", "orgname": "Accounting & Tax CHS", "customer_acct_name": "Accounting & Tax CHS", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02879", "full_name": "Changhua Su", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "4168978618", "lead_status": "Lapsed Member", "new_member_date_2": "2020-01-07", "pipeline_2_members_only_ast": "", "individual_id": "264853", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "05", "blocnote": "DEc 5 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026-03-10 Dial no answer, phone: +14168369778\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14168369778\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-18 Dial no answer, phone: +14168369778", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02879", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2020-02-12", "last_act_type": "2025-01-06", "telemarketing_call_date": "2025-10-31", "pcl_status": "P", "pcl_completion_date": "2018-08-26", "pf1_status": "P", "pf1_completion_date": "2018-10-09", "pf2_status": "P", "pf2_completion_date": "2018-11-04", "number_of_passed_courses": "3", "trc": "True", "wera": "False", "npi_email_temp": "changhuachanghua@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1371", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "7", "npi_voicemaildetection": "No", "usersentiment": "Unknown", "old_int_code": "06", "retell_call_status": "not_connected", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately upon connection.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No" } }, "seriesid": "196" } [2026-03-18 15:16:42] Payload: { "from_number": "+14375242727", "to_number": "+14168978618", "retell_llm_dynamic_variables": { "first_name": "Changhua", "last_name": "Su", "full_name": "Changhua Su", "contact_id": "29385", "email": "changhuachanghua@gmail.com", "orgname": "Accounting & Tax CHS", "member_type": "AST", "bloc_notes_ac": "DEc 5 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026-03-10 Dial no answer, phone: +14168369778\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14168369778\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-18 Dial no answer, phone: +14168369778", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:42] Added to queue. Total in queue: 20 [2026-03-18 15:16:42] RAW (decoded): { "contact": { "id": "29983", "email": "smohame4@yahoo.ca", "first_name": "Sadia", "last_name": "Mohamed", "phone": "4162362479", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, Zerobounce indication, Exclusion List 250404, 250903 Update AST from Mem Portal, NPI LN sent to TM, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02923", "old_do_id": "AST0987", "full_name": "Sadia Mohamed", "members_type": "AST", "city_1": "Etobicoke", "province": "ON", "language": "English", "phone_2": "4162362479", "lead_status": "Lapsed Member", "zerobounce_reason": "No Valid: abuse", "pipeline_2_members_only_ast": "", "new_member_date_2": "2018-01-15", "time_zone": "2", "pipeline_1_lapsed_members": "Non-mailable Lapsed members", "individual_id": "259469", "cpa_certification": "PCP", "cert_status": "PENDING", "paid_thru": "2025-12-31", "blocnote": "DEc 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "intcode": "06", "temp_do_id_for_auto_old_do_id": "L25A02923", "temp_intcode_for_auto_old_int_code": "6", "last_act_type": "2025-01-09", "telemarketing_call_date": "2025-11-10", "pcl_status": "P", "pcl_completion_date": "2018-04-22", "pf1_status": "P", "pf1_completion_date": "2019-05-03", "pf2_status": "P", "pf2_completion_date": "2019-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2020-01-14", "number_of_passed_courses": "4", "trc": "True", "wera": "True", "npi_email_temp": "smohame4@yahoo.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ler_entered_date": "2026-03-04", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The call was made to Sadia but went to voicemail without any conversation taking place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:16:42] Payload: { "from_number": "+14375242727", "to_number": "+14162362479", "retell_llm_dynamic_variables": { "first_name": "Sadia", "last_name": "Mohamed", "full_name": "Sadia Mohamed", "contact_id": "29983", "email": "smohame4@yahoo.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "DEc 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no conversation", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:42] Added to queue. Total in queue: 21 [2026-03-18 15:16:42] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "06", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was not answered by the contact and went to voicemail.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "8" } }, "seriesid": "196" } [2026-03-18 15:16:42] Payload: { "from_number": "+14375242727", "to_number": "+18584728503", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:42] Added to queue. Total in queue: 22 [2026-03-18 15:16:42] RAW (decoded): { "contact": { "id": "29671", "email": "bet.mail@gmail.com", "first_name": "Betty", "last_name": "Tran", "phone": "6477856700", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01755", "full_name": "Betty Tran", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "6477856700", "lead_status": "Lapsed Member", "new_member_date_2": "2019-04-04", "pipeline_2_members_only_ast": "", "individual_id": "274787", "cpa_certification": "PCP", "no_email_solicitation": "False", "time_zone": "2", "blocnote": "20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n29 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\r\n05 June 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no message left\n2026 Mar 09 contact not Betty, callback requested\n2026 Mar 11 voicemail reached, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:43-04:00", "intcode": "06", "pipeline_1_lapsed_members": "Lapsed Members", "area_code": "647", "old_do_id": "AST1431", "cert_status": "PENDING", "canceldate": "2025-06-03", "paid_thru": "2025-03-31", "temp_do_id_for_auto_old_do_id": "L25A01755", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-02-04", "pcl_status": "P", "pcl_completion_date": "2019-08-16", "pf1_status": "P", "pf1_completion_date": "2019-12-23", "pf2_status": "P", "pf2_completion_date": "2020-04-19", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-10-07", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "npi_email_temp": "bet.mail@gmail.com", "aitm_status_called": "2026-03-18T15:06:43-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was made to the contact but went directly to voicemail without any conversation taking place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "12", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 15:16:42] Payload: { "from_number": "+14375242727", "to_number": "+16477856700", "retell_llm_dynamic_variables": { "first_name": "Betty", "last_name": "Tran", "full_name": "Betty Tran", "contact_id": "29671", "email": "bet.mail@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "20 March 2025 VM\r\n24 March 2025 VM\r\n01 April 2025 VM\r\n03 April 2025 VM\r\n08 April 2025 VM\r\n28 April 2025 VM\r\n29 April 2025 VM\r\n30 April 2025 VM\r\n05 May 2025 VM\r\n06 May 2025 VM\r\n05 June 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no message left\n2026 Mar 09 contact not Betty, callback requested\n2026 Mar 11 voicemail reached, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:42] Added to queue. Total in queue: 23 [2026-03-18 15:16:42] RAW (decoded): { "contact": { "id": "29630", "email": "jonmartin@bflcanada.ca", "first_name": "Jon", "last_name": "Martin", "phone": "4168079352", "orgname": "BFL Canada", "customer_acct_name": "BFL Canada", "tags": "payroll.ca visited, Payroll Resources, Payroll Resource Accessed, 250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02924", "full_name": "Jon Martin", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "4168079352", "lead_status": "Lapsed Member", "new_member_date_2": "2022-05-11", "pipeline_2_members_only_ast": "", "individual_id": "312890", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 voicemail reached, no conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "last_engaged_date": "2025-10-01", "resources_tools_may": "1", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02924", "temp_intcode_for_auto_old_int_code": "6", "last_infoline_date_type": "2025-10-21", "last_act_type": "2025-10-21", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jonmartin@bflcanada.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0917", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The call was made to John Martin but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no conversation", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:16:42] Payload: { "from_number": "+14375242727", "to_number": "+14168079352", "retell_llm_dynamic_variables": { "first_name": "Jon", "last_name": "Martin", "full_name": "Jon Martin", "contact_id": "29630", "email": "jonmartin@bflcanada.ca", "orgname": "BFL Canada", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 12 2025 vm\r\nDec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 voicemail reached, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:42] Added to queue. Total in queue: 24 [2026-03-18 15:16:43] RAW (decoded): { "contact": { "id": "29458", "email": "amydong2008@gmail.com", "first_name": "Liying", "last_name": "Dong", "phone": "9058983645", "orgname": "TLC Pharmaceutical Standards Ltd.", "customer_acct_name": "TLC Pharmaceutical Standards Ltd.", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02887", "full_name": "Liying Dong", "members_type": "AST", "city_1": "Newmarket", "province": "ON", "language": "English", "phone_2": "4166375126", "lead_status": "Lapsed Member", "new_member_date_2": "2016-01-21", "pipeline_2_members_only_ast": "", "individual_id": "231722", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "intcode": "06", "blocnote": "Dec 5 2025 completed without renewal ( she might not renew because she is not getting the support she is looking for)\n2026 Mar 10 call reached voicemail, no contact made\n2026-03-10 Dial no answer, phone: +14166375126\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-12 Dial no answer, phone: +14166375126\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14166375126\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02887", "temp_intcode_for_auto_old_int_code": "05", "last_act_type": "2025-01-27", "telemarketing_call_date": "2025-10-17", "sendaigeneral": "2025-10-17T13:16:00-04:00", "sendoctoberemail": "2025-10-17T13:16:58-04:00", "sendaidate": "2025-10-17T13:16:59-04:00", "extension_phone_1": "", "email2": "", "full_name_2": " ", "sendmayemail": "2025-10-17T13:19:00-04:00", "value_designation": "No", "mini_nps": "2", "testimonial": "", "testimonialagree": "No", "testimonialrefusal": "", "old_int_code": "05", "pcl_status": "P", "pcl_completion_date": "2015-02-23", "pf1_status": "P", "pf1_completion_date": "2015-03-30", "pf2_status": "P", "pf2_completion_date": "2015-04-27", "number_of_passed_courses": "3", "trc": "False", "wera": "False", "sendpreexpirationemail": "2025-12-05T12:01:00-05:00", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "Yes", "value_stay_current": "No", "value_course": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "npi_email_temp": "amydong2008@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0386", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The call was not answered by the intended contact and went to voicemail immediately.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:16:43] Payload: { "from_number": "+14375242727", "to_number": "+14166375126", "retell_llm_dynamic_variables": { "first_name": "Liying", "last_name": "Dong", "full_name": "Liying Dong", "contact_id": "29458", "email": "amydong2008@gmail.com", "orgname": "TLC Pharmaceutical Standards Ltd.", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 completed without renewal ( she might not renew because she is not getting the support she is looking for)\n2026 Mar 10 call reached voicemail, no contact made\n2026-03-10 Dial no answer, phone: +14166375126\n2026 Mar 12 call reached voicemail, no contact made\n2026-03-12 Dial no answer, phone: +14166375126\n2026 Mar 16 call reached voicemail, no contact made\n2026-03-16 Dial no answer, phone: +14166375126\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:43] Added to queue. Total in queue: 25 [2026-03-18 15:16:43] RAW (decoded): { "contact": { "id": "29400", "email": "enmanuel.suarez@footlocker.com", "first_name": "Enmanuel", "last_name": "Suarez", "phone": "7179725658", "orgname": "Foot Locker, Inc.", "customer_acct_name": "Foot Locker, Inc.", "tags": "payroll.ca visited, 250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02925", "full_name": "Enmanuel Suarez", "members_type": "AST", "city_1": "Dover", "province": "PA", "language": "English", "phone_2": "7174671609", "lead_status": "Lapsed Member", "new_member_date_2": "2025-01-15", "last_engaged_date": "2025-05-29", "pipeline_2_members_only_ast": "", "individual_id": "346146", "no_email_solicitation": "False", "area_code": "717", "time_zone": "2", "intcode": "06", "blocnote": "Dec 5 2025 completed with renewal\n2026 Mar 10 reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 voicemail reached, no contact made\n2026 Mar 16 call went to voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "resources_tools_may": "2", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02925", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-01-15", "telemarketing_call_date": "2025-10-17", "sendaigeneral": "2025-10-17T10:06:00-04:00", "sendoctoberemail": "2025-10-17T10:06:52-04:00", "sendaidate": "2025-10-17T10:06:53-04:00", "extension_phone_1": "", "email2": "", "full_name_2": " ", "sendmayemail": "2025-10-17T10:08:00-04:00", "value_designation": "No", "mini_nps": "4", "testimonial": "", "testimonialagree": "No", "testimonialrefusal": "", "old_int_code": "02", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "sendpreexpirationemail": "2025-12-05T11:26:00-05:00", "onesentencenotrenewed": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "npi_email_temp": "enmanuel.suarez@footlocker.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1374", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The call was made to the contact but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:16:43] Payload: { "from_number": "+14375242727", "to_number": "+17174671609", "retell_llm_dynamic_variables": { "first_name": "Enmanuel", "last_name": "Suarez", "full_name": "Enmanuel Suarez", "contact_id": "29400", "email": "enmanuel.suarez@footlocker.com", "orgname": "Foot Locker, Inc.", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 completed with renewal\n2026 Mar 10 reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 voicemail reached, no contact made\n2026 Mar 16 call went to voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "PA", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:43] Added to queue. Total in queue: 26 [2026-03-18 15:16:44] RAW (decoded): { "contact": { "id": "29928", "email": "howard.furness@yahoo.ca", "first_name": "Howard", "last_name": "Furness", "phone": "6473443309", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02873", "full_name": "Howard Furness", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "6473443309", "lead_status": "Lapsed Member", "new_member_date_2": "2010-01-15", "pipeline_2_members_only_ast": "", "individual_id": "20679", "no_email_solicitation": "False", "pds_march": "17", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no human interaction\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 12 call reached voicemail, no conversation with contact\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "17", "pds_july": "17", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "17", "temp_do_id_for_auto_old_do_id": "L25A02873", "temp_intcode_for_auto_old_int_code": "6", "pds_september": "17", "last_conf_date_type": "2015-06-02", "last_act_type": "2024-12-16", "telemarketing_call_date": "2025-10-22", "number_of_passed_courses": "0", "pds_october": "17", "trc": "False", "wera": "False", "pds_november": "17", "npi_email_temp": "howard.furness@yahoo.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0486", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The call was made to Howard but was not answered by a human; instead, a voicemail or automated message was reached indicating they were not available to take the call.", "aitm_callsummarytitle": "Voicemail reached, no human answer", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:16:44] Payload: { "from_number": "+14375242727", "to_number": "+16473443309", "retell_llm_dynamic_variables": { "first_name": "Howard", "last_name": "Furness", "full_name": "Howard Furness", "contact_id": "29928", "email": "howard.furness@yahoo.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached voicemail, no human interaction\n2026 Mar 10 call reached voicemail, no conversation\n2026 Mar 12 call reached voicemail, no conversation with contact\n2026 Mar 12 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:44] Added to queue. Total in queue: 27 [2026-03-18 15:16:44] RAW (decoded): { "contact": { "id": "44081", "email": "hiramall@hotmail.com", "first_name": "Hira", "last_name": "Mall", "phone": "4376886644", "orgname": "", "customer_acct_name": "", "tags": "251104 New AST, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "284058", "full_name": "Hira Haleena Mall", "members_type": "AST", "new_member_date_2": "2020-01-14", "paid_thru": "2025-12-31", "phone_2": "4376886644", "pcl_status": "P", "pcl_completion_date": "2020-04-19", "pf1_status": "P", "pf1_completion_date": "2020-08-23", "pf2_status": "P", "pf2_completion_date": "2020-08-09", "province": "ON", "last_act_type": "2025-01-21", "language": "English", "do_id": "L25A02931", "lead_status": "Lapsed Member", "number_of_passed_courses": "3", "time_zone": "2", "temp_do_id_for_auto_old_do_id": "L25A02931", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "blocnote": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached uninitialized voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:44-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "trc": "True", "wera": "False", "npi_email_temp": "hiramall@hotmail.com", "canceldate": "2026-03-03", "ln_entered_date": "2026-03-04", "old_do_id": "AST2448", "aitm_status_called": "2026-03-18T15:06:44-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The agent attempted to reach Hira but the call was forwarded to an uninitialized voicemail service, so no conversation took place.", "aitm_callsummarytitle": "Call reached uninitialized voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-18 15:16:44] Payload: { "from_number": "+14375242727", "to_number": "+14376886644", "retell_llm_dynamic_variables": { "first_name": "Hira", "last_name": "Mall", "full_name": "Hira Mall", "contact_id": "44081", "email": "hiramall@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 10 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 12 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached uninitialized voicemail, no contact made\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached uninitialized voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T15:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:44] Added to queue. Total in queue: 28 [2026-03-18 15:16:44] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-18T15:06:42-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was made to Charlene Burnett but reached her voicemail in the payroll department. No conversation took place as the voicemail was reached immediately.", "aitm_callsummarytitle": "Voicemail reached - no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "2", "number_of_total_call_attempts": "10", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "01" } }, "seriesid": "196" } [2026-03-18 15:16:44] Payload: { "from_number": "+14375242727", "to_number": "+19053304267", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235", "number_of_passed_courses": "0", "extension": "235", "province": "ON", "toronto_current_time": "2026-03-18T15:06:42-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 15:16:44] Added to queue. Total in queue: 29 [2026-03-18 16:06:45] RAW (decoded): { "contact": { "id": "28720", "email": "jeanette.abbott@outlook.com", "first_name": "Jeanette", "last_name": "Abbott", "phone": "3068318732", "orgname": "Jeanette Abbott Enterprises", "customer_acct_name": "Jeanette Abbott Enterprises", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02021", "full_name": "Jeanette Abbott", "city_1": "Rosetown", "province": "SK", "language": "English", "new_member_date_2": "2023-09-21", "pipeline_2_members_only_ast": "", "individual_id": "305927", "no_email_solicitation": "False", "area_code": "306", "time_zone": "3", "intcode": "06", "blocnote": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail for Jeanette Abbott\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail for Jeanette Abbott\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T15:06:47-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "last_engaged_date": "2025-09-03", "paid_thru": "2025-08-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "old_do_id": "AST0002", "date_of_renewal_identification": "", "members_type": "AST", "lead_status": "Lapsed Member", "canceldate": "2025-09-02", "temp_do_id_for_auto_old_do_id": "L25A02021", "temp_intcode_for_auto_old_int_code": "6", "last_infoline_date_type": "2025-01-28", "last_act_type": "2025-08-20", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jeanette.abbott@outlook.com", "aitm_status_called": "2026-03-18T16:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was made to Jeanette Abbott but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 16:06:45] Payload: { "from_number": "+14375242727", "to_number": "+13068318732", "retell_llm_dynamic_variables": { "first_name": "Jeanette", "last_name": "Abbott", "full_name": "Jeanette Abbott", "contact_id": "28720", "email": "jeanette.abbott@outlook.com", "orgname": "Jeanette Abbott Enterprises", "member_type": "AST", "bloc_notes_ac": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail for Jeanette Abbott\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail for Jeanette Abbott\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "SK", "toronto_current_time": "2026-03-18T16:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 16:06:45] Added to queue. Total in queue: 3 [2026-03-18 16:06:45] RAW (decoded): { "contact": { "id": "34676", "email": "mistylee1@hotmail.com", "first_name": "Misty", "last_name": "Lee", "phone": "2507104171", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "326026", "full_name": "Misty Lee", "do_id": "L25A01291", "language": "English", "canceldate": "2025-01-22", "time_zone": "5", "area_code": "250", "members_type": "AST", "new_member_date_2": "2024-02-12", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "BC", "intcode": "06", "blocnote": "june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A01291", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-01-22", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "mistylee1@hotmail.com", "aitm_status_called": "2026-03-18T16:06:46-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was made to the contact but went to voicemail without leaving a message.", "aitm_callsummarytitle": "Voicemail Reached, No Message Left", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "14", "number_of_calls_reached": "1", "number_of_total_call_attempts": "4" } }, "seriesid": "196" } [2026-03-18 16:06:45] Payload: { "from_number": "+14375242727", "to_number": "+12507104171", "retell_llm_dynamic_variables": { "first_name": "Misty", "last_name": "Lee", "full_name": "Misty Lee", "contact_id": "34676", "email": "mistylee1@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-03-18T16:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 16:06:45] Added to queue. Total in queue: 4 [2026-03-18 16:06:45] RAW (decoded): { "contact": { "id": "29558", "email": "kevin.hinman@wolterskluwer.com", "first_name": "Kevin", "last_name": "Hinman", "phone": "3157671293", "orgname": "Wolters Kluwer", "customer_acct_name": "Wolters Kluwer", "tags": "payroll.ca visited, Member portal, 250205 AST Members, 250521 phone cannot be recovered, 250903 Update AST from Mem Portal, 251120 changed int_code to 99, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02800", "full_name": "Kevin Hinman", "members_type": "AST", "city_1": "Long Beach", "province": "CA", "language": "English", "lead_status": "Lapsed Member", "last_login_date": "2025-02-26T10:49:23-05:00", "new_member_date_2": "2019-12-16", "pipeline_2_members_only_ast": "", "individual_id": "283838", "no_email_solicitation": "False", "area_code": "310", "time_zone": "5", "intcode": "06", "blocnote": "20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T14:06:48-04:00", "notrenewedother": "Phone cannot be recovered", "old_int_code": "03", "last_engaged_date": "2025-05-29", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "temp_do_id_for_auto_old_do_id": "L25A02800", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-02-26", "last_act_type": "2025-02-26", "telemarketing_call_date": "2025-05-20", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "kevin.hinman@wolterskluwer.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0612", "aitm_status_called": "2026-03-18T16:06:47-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was an outbound attempt to reach Kevin, but it went to voicemail and the contact was not available to speak.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1", "number_of_total_call_attempts": "4" } }, "seriesid": "196" } [2026-03-18 16:06:45] Payload: { "from_number": "+14375242727", "to_number": "+13157671293", "retell_llm_dynamic_variables": { "first_name": "Kevin", "last_name": "Hinman", "full_name": "Kevin Hinman", "contact_id": "29558", "email": "kevin.hinman@wolterskluwer.com", "orgname": "Wolters Kluwer", "member_type": "AST", "bloc_notes_ac": "20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-18T16:06:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 16:06:45] Added to queue. Total in queue: 5 [2026-03-18 17:06:45] RAW (decoded): { "contact": { "id": "31192", "email": "shaepyle@hotmail.com", "first_name": "Shae", "last_name": "Janzen", "phone": "7808346970", "orgname": "", "customer_acct_name": "", "tags": "250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Shae Janzen", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Fairview", "province": "AB", "phone_2": "7808346970", "do_id": "L25A02766", "pipeline_2_members_only_ast": "", "new_member_date_2": "2024-11-05", "no_email_solicitation": "False", "area_code": "780", "time_zone": "4", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Feb 27 call reached voicemail, no message left\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call initiated but no response from contact\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T15:06:46-04:00", "intcode": "06", "language": "English", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "344142", "paid_thru": "2025-10-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02766", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-02-14", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-29", "trc": "False", "wera": "False", "canceldate": "2026-01-06", "old_do_id": "AST1721", "npi_email_temp": "shaepyle@hotmail.com", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was made to the contact but went directly to voicemail without any conversation taking place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "11", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 17:06:45] Payload: { "from_number": "+14375242727", "to_number": "+17808346970", "retell_llm_dynamic_variables": { "first_name": "Shae", "last_name": "Janzen", "full_name": "Shae Janzen", "contact_id": "31192", "email": "shaepyle@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Feb 27 call reached voicemail, no message left\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call initiated but no response from contact\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:06:45] Added to queue. Total in queue: 2 [2026-03-18 17:06:45] RAW (decoded): { "contact": { "id": "31342", "email": "michelle@pinnacleaf.ca", "first_name": "Michelle", "last_name": "Burylo", "phone": "4034530532", "orgname": "Pinnacle Equities Ltd.", "customer_acct_name": "Pinnacle Equities Ltd.", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Michelle Burylo", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Calgary", "province": "AB", "do_id": "L25A01695", "pipeline_2_members_only_ast": "", "new_member_date_2": "2014-03-05", "cpa_certification": "PCP", "no_email_solicitation": "False", "time_zone": "4", "individual_id": "223407", "language": "English", "area_code": "403", "extension_phone_1": "303", "old_do_id": "AST1872", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "WITHDRAWN_CPE", "intcode": "06", "blocnote": "june 10 2025 vbm\r\nLN Sept 22 2025 vm semi retired\n2026 Mar 04 call reached voicemail of Michelle Burrillo\n2026 Mar 06 call reached voicemail of Michelle Burillo, no contact made\n2026 Mar 09 voicemail reached, no contact made\n2026 Mar 11 voicemail reached, no contact with Michelle Burillo\n2026 Mar 13 call reached voicemail of Michelle Barillo, no contact made\n2026 Mar 16 call reached voicemail of Michelle Burillo, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T16:06:48-04:00", "canceldate": "2025-05-02", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01695", "temp_intcode_for_auto_old_int_code": "6", "last_infoline_date_type": "2023-06-05", "last_act_type": "2025-05-02", "pcl_status": "P", "pcl_completion_date": "2014-07-10", "pf1_status": "P", "pf1_completion_date": "2015-02-06", "pf2_status": "P", "pf2_completion_date": "2015-12-13", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-07-11", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "michelle@pinnacleaf.ca", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was an outbound attempt to reach Michelle Burillo at Pinnacle Accounting and Finance, but it went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 17:06:45] Payload: { "from_number": "+14375242727", "to_number": "+14034530532", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Burylo", "full_name": "Michelle Burylo", "contact_id": "31342", "email": "michelle@pinnacleaf.ca", "orgname": "Pinnacle Equities Ltd.", "member_type": "AST", "bloc_notes_ac": "june 10 2025 vbm\r\nLN Sept 22 2025 vm semi retired\n2026 Mar 04 call reached voicemail of Michelle Burrillo\n2026 Mar 06 call reached voicemail of Michelle Burillo, no contact made\n2026 Mar 09 voicemail reached, no contact made\n2026 Mar 11 voicemail reached, no contact with Michelle Burillo\n2026 Mar 13 call reached voicemail of Michelle Barillo, no contact made\n2026 Mar 16 call reached voicemail of Michelle Burillo, no contact made", "number_of_passed_courses": "4", "extension": "303", "province": "AB", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:06:45] Added to queue. Total in queue: 3 [2026-03-18 17:06:45] RAW (decoded): { "contact": { "id": "30081", "email": "jeff@flsinc.ca", "first_name": "Jeff", "last_name": "Burt", "phone": "5875967478", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, fixDhms, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01969", "full_name": "Jeff Burt", "members_type": "AST", "city_1": "Durrell", "province": "NL", "language": "English", "phone_2": "5875967478", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-28", "pipeline_2_members_only_ast": "", "individual_id": "339329", "no_email_solicitation": "False", "time_zone": "4", "intcode": "06", "blocnote": "may 27 2025 vm\n2026 Mar 04 voicemail reached, no contact made\n2026 Mar 04 call ended after initial greeting, no conversation\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call started, brief introduction, call ended early\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "pipeline_1_lapsed_members": "Lapsed Members", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T15:06:46-04:00", "paid_thru": "2025-05-31", "area_code": "587", "old_do_id": "AST0198", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01969", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jeff@flsinc.ca", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "6", "npi_voicemaildetection": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "npi_transcriptsummary": "The call was made to the contact but was forwarded to voicemail, and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "old_int_code": "15", "number_of_calls_reached": "2", "number_of_total_call_attempts": "11" } }, "seriesid": "196" } [2026-03-18 17:06:45] Payload: { "from_number": "+14375242727", "to_number": "+15875967478", "retell_llm_dynamic_variables": { "first_name": "Jeff", "last_name": "Burt", "full_name": "Jeff Burt", "contact_id": "30081", "email": "jeff@flsinc.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 27 2025 vm\n2026 Mar 04 voicemail reached, no contact made\n2026 Mar 04 call ended after initial greeting, no conversation\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call started, brief introduction, call ended early\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NL", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:06:45] Added to queue. Total in queue: 4 [2026-03-18 17:06:45] RAW (decoded): { "contact": { "id": "30194", "email": "akordyban@formations.ca", "first_name": "Adrianna", "last_name": "Kordyban", "phone": "7804522002", "orgname": "Formations Inc.", "customer_acct_name": "Formations Inc.", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01648", "full_name": "Adrianna Kordyban", "members_type": "AST", "city_1": "Edmonton", "province": "AB", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-03-27", "pipeline_2_members_only_ast": "", "individual_id": "335891", "no_email_solicitation": "False", "area_code": "780", "time_zone": "4", "blocnote": "Mar 20 2025 vm\r\nMar 24 2025 vm\r\nApril 1 2025 vm\r\nApril 3 2025 vm\r\nApril 8 2025 vm\r\nApril 10 2025 vm\r\nApril 23 2025 vm\r\nApril 29 2025 vm\r\nMay 5 2025 vm\r\nMay 20 2025 vm,May 29 2025 no answer\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail for Adrianna Cordibin\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail for Adrianna Cordibin\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T16:06:48-04:00", "old_do_id": "AST0742", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "canceldate": "2025-05-02", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01648", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-03-28", "last_act_type": "2024-03-28", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "akordyban@formations.ca", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The agent attempted to reach Adrianna but the call was forwarded to voicemail and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "old_int_code": "5", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 17:06:45] Payload: { "from_number": "+14375242727", "to_number": "+17804522002", "retell_llm_dynamic_variables": { "first_name": "Adrianna", "last_name": "Kordyban", "full_name": "Adrianna Kordyban", "contact_id": "30194", "email": "akordyban@formations.ca", "orgname": "Formations Inc.", "member_type": "AST", "bloc_notes_ac": "Mar 20 2025 vm\r\nMar 24 2025 vm\r\nApril 1 2025 vm\r\nApril 3 2025 vm\r\nApril 8 2025 vm\r\nApril 10 2025 vm\r\nApril 23 2025 vm\r\nApril 29 2025 vm\r\nMay 5 2025 vm\r\nMay 20 2025 vm,May 29 2025 no answer\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail for Adrianna Cordibin\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail for Adrianna Cordibin\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:06:45] Added to queue. Total in queue: 5 [2026-03-18 17:06:45] RAW (decoded): { "contact": { "id": "30129", "email": "lynn.k@cematrix.com", "first_name": "Lynn", "last_name": "Kendrick", "phone": "4037240402", "orgname": "CEMATRIX (Canada) Inc.", "customer_acct_name": "CEMATRIX (Canada) Inc.", "tags": "250205 AST Members, 250507 phone cannot be recovered, 250903 Update AST from Mem Portal, 251120 changed int_code to 99, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02731", "full_name": "Lynn Kendrick", "members_type": "AST", "city_1": "Calgary", "province": "AB", "language": "English", "phone_2": "4039907392", "lead_status": "Lapsed Member", "new_member_date_2": "2022-09-29", "pipeline_2_members_only_ast": "", "individual_id": "310687", "no_email_solicitation": "False", "area_code": "403", "time_zone": "4", "blocnote": "Apr 30 2025 number not in service\n2026-02-27 dial busy, phone: +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone: +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone: +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone: +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone: +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone: +14037240402\n2026 Mar 16 call reached voicemail, no conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T15:06:46-04:00", "intcode": "06", "old_int_code": "07", "notrenewedother": "Phone cannot be recovered", "last_engaged_date": "2025-05-29", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-09-30", "temp_do_id_for_auto_old_do_id": "L25A02731", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-09-25", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-04-30", "trc": "False", "wera": "False", "canceldate": "2025-12-02", "old_do_id": "AST0719", "npi_email_temp": "lynn.k@cematrix.com", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "6", "npi_voicemaildetection": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "npi_transcriptsummary": "The call was an outbound attempt to reach Lynn, but it was disconnected after reaching voicemail with no further conversation.", "aitm_callsummarytitle": "Voicemail reached, no conversation", "notrenewedwanttorenew": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "number_of_total_call_attempts": "15", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 17:06:45] Payload: { "from_number": "+14375242727", "to_number": "+14037240402", "retell_llm_dynamic_variables": { "first_name": "Lynn", "last_name": "Kendrick", "full_name": "Lynn Kendrick", "contact_id": "30129", "email": "lynn.k@cematrix.com", "orgname": "CEMATRIX (Canada) Inc.", "member_type": "AST", "bloc_notes_ac": "Apr 30 2025 number not in service\n2026-02-27 dial busy, phone: +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone: +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone: +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone: +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone: +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone: +14037240402\n2026 Mar 16 call reached voicemail, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:06:45] Added to queue. Total in queue: 6 [2026-03-18 17:16:46] RAW (decoded): { "contact": { "id": "31192", "email": "shaepyle@hotmail.com", "first_name": "Shae", "last_name": "Janzen", "phone": "7808346970", "orgname": "", "customer_acct_name": "", "tags": "250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Shae Janzen", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Fairview", "province": "AB", "phone_2": "7808346970", "do_id": "L25A02766", "pipeline_2_members_only_ast": "", "new_member_date_2": "2024-11-05", "no_email_solicitation": "False", "area_code": "780", "time_zone": "4", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Feb 27 call reached voicemail, no message left\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call initiated but no response from contact\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T17:06:46-04:00", "intcode": "06", "language": "English", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "344142", "paid_thru": "2025-10-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02766", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-02-14", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-29", "trc": "False", "wera": "False", "canceldate": "2026-01-06", "old_do_id": "AST1721", "npi_email_temp": "shaepyle@hotmail.com", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was made to the contact but reached voicemail after a brief greeting. No conversation took place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "12", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 17:16:46] Payload: { "from_number": "+14375242727", "to_number": "+17808346970", "retell_llm_dynamic_variables": { "first_name": "Shae", "last_name": "Janzen", "full_name": "Shae Janzen", "contact_id": "31192", "email": "shaepyle@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Feb 27 call reached voicemail, no message left\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call initiated but no response from contact\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:16:46] Added to queue. Total in queue: 7 [2026-03-18 17:16:47] RAW (decoded): { "contact": { "id": "30081", "email": "jeff@flsinc.ca", "first_name": "Jeff", "last_name": "Burt", "phone": "5875967478", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, fixDhms, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01969", "full_name": "Jeff Burt", "members_type": "AST", "city_1": "Durrell", "province": "NL", "language": "English", "phone_2": "5875967478", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-28", "pipeline_2_members_only_ast": "", "individual_id": "339329", "no_email_solicitation": "False", "time_zone": "4", "intcode": "06", "blocnote": "may 27 2025 vm\n2026 Mar 04 voicemail reached, no contact made\n2026 Mar 04 call ended after initial greeting, no conversation\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call started, brief introduction, call ended early\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "pipeline_1_lapsed_members": "Lapsed Members", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T17:06:46-04:00", "paid_thru": "2025-05-31", "area_code": "587", "old_do_id": "AST0198", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01969", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jeff@flsinc.ca", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "7", "npi_voicemaildetection": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "npi_transcriptsummary": "The call was made to Jeff but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "old_int_code": "15", "number_of_calls_reached": "2", "number_of_total_call_attempts": "12" } }, "seriesid": "196" } [2026-03-18 17:16:47] Payload: { "from_number": "+14375242727", "to_number": "+15875967478", "retell_llm_dynamic_variables": { "first_name": "Jeff", "last_name": "Burt", "full_name": "Jeff Burt", "contact_id": "30081", "email": "jeff@flsinc.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 27 2025 vm\n2026 Mar 04 voicemail reached, no contact made\n2026 Mar 04 call ended after initial greeting, no conversation\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call started, brief introduction, call ended early\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NL", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:16:47] Added to queue. Total in queue: 8 [2026-03-18 17:16:49] RAW (decoded): { "contact": { "id": "30129", "email": "lynn.k@cematrix.com", "first_name": "Lynn", "last_name": "Kendrick", "phone": "4037240402", "orgname": "CEMATRIX (Canada) Inc.", "customer_acct_name": "CEMATRIX (Canada) Inc.", "tags": "250205 AST Members, 250507 phone cannot be recovered, 250903 Update AST from Mem Portal, 251120 changed int_code to 99, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02731", "full_name": "Lynn Kendrick", "members_type": "AST", "city_1": "Calgary", "province": "AB", "language": "English", "phone_2": "4039907392", "lead_status": "Lapsed Member", "new_member_date_2": "2022-09-29", "pipeline_2_members_only_ast": "", "individual_id": "310687", "no_email_solicitation": "False", "area_code": "403", "time_zone": "4", "blocnote": "Apr 30 2025 number not in service\n2026-02-27 dial busy, phone: +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone: +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone: +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone: +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone: +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone: +14037240402\n2026 Mar 16 call reached voicemail, no conversation\n2026-03-18 dial busy, phone: +14037240402", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T17:06:46-04:00", "intcode": "07", "old_int_code": "06", "notrenewedother": "Phone cannot be recovered", "last_engaged_date": "2025-05-29", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-09-30", "temp_do_id_for_auto_old_do_id": "L25A02731", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-09-25", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-04-30", "trc": "False", "wera": "False", "canceldate": "2025-12-02", "old_do_id": "AST0719", "npi_email_temp": "lynn.k@cematrix.com", "aitm_status_called": "2026-03-18T17:06:46-04:00", "number_of_call_attempts": "7", "npi_voicemaildetection": "No", "usersentiment": "Unknown", "retell_call_status": "not_connected", "npi_transcriptsummary": "The call was an outbound attempt to reach Lynn, but it was disconnected after reaching voicemail with no further conversation.", "aitm_callsummarytitle": "Voicemail reached, no conversation", "notrenewedwanttorenew": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "number_of_total_call_attempts": "16", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 17:16:49] Payload: { "from_number": "+14375242727", "to_number": "+14039907392", "retell_llm_dynamic_variables": { "first_name": "Lynn", "last_name": "Kendrick", "full_name": "Lynn Kendrick", "contact_id": "30129", "email": "lynn.k@cematrix.com", "orgname": "CEMATRIX (Canada) Inc.", "member_type": "AST", "bloc_notes_ac": "Apr 30 2025 number not in service\n2026-02-27 dial busy, phone: +14037240402\n2026 Feb 27 call reached voicemail, no message left\n2026-03-06 dial busy, phone: +14037240402\n2026 Mar 06 call reached voicemail, no conversation\n2026-03-09 dial busy, phone: +14037240402\n2026 Mar 09 call reached Lena instead of Lynn, no further conversation\n2026-03-11 dial busy, phone: +14037240402\n2026 Mar 11 call reached voicemail, no conversation\n2026-03-13 dial busy, phone: +14037240402\n2026 Mar 13 call reached voicemail, no conversation\n2026-03-16 dial busy, phone: +14037240402\n2026 Mar 16 call reached voicemail, no conversation\n2026-03-18 dial busy, phone: +14037240402", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-18T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 17:16:49] Added to queue. Total in queue: 9 [2026-03-18 18:06:45] RAW (decoded): { "contact": { "id": "29094", "email": "ana.b.ledo@gmail.com", "first_name": "Ana", "last_name": "Ledo", "phone": "4168984942", "orgname": "Tidy Books Bookkeeping Services", "customer_acct_name": "Tidy Books Bookkeeping Services", "tags": "250205 AST Members, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02125", "full_name": "Ana Ledo", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "4168984942", "lead_status": "Lapsed Member", "new_member_date_2": "2022-10-01", "pipeline_2_members_only_ast": "", "individual_id": "306209", "no_email_solicitation": "False", "time_zone": "5", "intcode": "06", "blocnote": "Sept 11 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 09 call reached gatekeeper, no contact with Ana\n2026 Mar 11 call reached voicemail, Ana Ledo not available\n2026 Mar 11 reached voicemail, Ana Ledo not available\n2026 Mar 13 reached voicemail, left message\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T16:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02125", "temp_intcode_for_auto_old_int_code": "06", "old_do_id": "AST0814", "canceldate": "2025-10-01", "last_infoline_date_type": "2022-11-08", "last_act_type": "2024-08-14", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "ana.b.ledo@gmail.com", "aitm_status_called": "2026-03-18T18:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was made to the contact but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "13", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 18:06:45] Payload: { "from_number": "+14375242727", "to_number": "+14168984942", "retell_llm_dynamic_variables": { "first_name": "Ana", "last_name": "Ledo", "full_name": "Ana Ledo", "contact_id": "29094", "email": "ana.b.ledo@gmail.com", "orgname": "Tidy Books Bookkeeping Services", "member_type": "AST", "bloc_notes_ac": "Sept 11 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 09 call reached gatekeeper, no contact with Ana\n2026 Mar 11 call reached voicemail, Ana Ledo not available\n2026 Mar 11 reached voicemail, Ana Ledo not available\n2026 Mar 13 reached voicemail, left message\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T18:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 18:06:45] Added to queue. Total in queue: 2 [2026-03-18 18:06:45] RAW (decoded): { "contact": { "id": "28856", "email": "lschmitke@firstwestcu.ca", "first_name": "Lisa", "last_name": "Schmitke", "phone": "6048661664", "orgname": "First West Credit Union", "customer_acct_name": "First West Credit Union", "tags": "payroll.ca visited, Payroll Resources, Payroll Resource Accessed, Member portal, 250205 AST Members, inPipeline2, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02092", "full_name": "Lisa Schmitke", "members_type": "AST", "city_1": "Langley", "province": "BC", "language": "English", "lead_status": "Lapsed Member", "last_login_date": "2025-02-26T10:51:39-05:00", "new_member_date_2": "2024-08-21", "pipeline_2_members_only_ast": "", "individual_id": "341153", "no_email_solicitation": "False", "area_code": "604", "time_zone": "5", "intcode": "06", "blocnote": "Sept 11 2025 vm\r\nPX / 22 September 2025 VM\n2026 Mar 04 voicemail reached, no conversation\n2026 Mar 06 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T17:06:46-04:00", "last_engaged_date": "2025-05-29", "resources_tools_may": "1", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02092", "temp_intcode_for_auto_old_int_code": "6", "old_do_id": "AST1276", "canceldate": "2025-10-01", "last_infoline_date_type": "2024-11-25", "last_act_type": "2024-11-25", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "lschmitke@firstwestcu.ca", "aitm_status_called": "2026-03-18T18:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was an outbound attempt to reach Lisa Schmicki on the human resources team, but it went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 18:06:45] Payload: { "from_number": "+14375242727", "to_number": "+16048661664", "retell_llm_dynamic_variables": { "first_name": "Lisa", "last_name": "Schmitke", "full_name": "Lisa Schmitke", "contact_id": "28856", "email": "lschmitke@firstwestcu.ca", "orgname": "First West Credit Union", "member_type": "AST", "bloc_notes_ac": "Sept 11 2025 vm\r\nPX / 22 September 2025 VM\n2026 Mar 04 voicemail reached, no conversation\n2026 Mar 06 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-03-18T18:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 18:06:45] Added to queue. Total in queue: 3 [2026-03-18 18:06:45] RAW (decoded): { "contact": { "id": "28956", "email": "mwong@florahealth.com", "first_name": "Margaret", "last_name": "Wong", "phone": "6044562035", "orgname": "Flora Manufacturing & Distributing Ltd", "customer_acct_name": "Flora Manufacturing & Distributing Ltd", "tags": "payroll.ca visited, Payroll Resources, Payroll Resource Accessed, Member portal, 250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01807", "full_name": "Margaret Wong", "members_type": "AST", "city_1": "Burnaby", "province": "BC", "language": "English", "lead_status": "Lapsed Member", "last_login_date": "2025-02-26T10:51:28-05:00", "new_member_date_2": "2003-05-20", "pipeline_2_members_only_ast": "", "individual_id": "66061", "no_email_solicitation": "False", "pds_march": "2", "area_code": "604", "time_zone": "5", "intcode": "06", "blocnote": "13 May 2025 VM\n2026 Mar 04 voicemail reached, message left\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-16T17:06:46-04:00", "last_engaged_date": "2025-05-29", "resources_tools_may": "1", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "2", "canceldate": "2025-07-04", "old_do_id": "AST1547", "pds_july": "2", "paid_thru": "2025-04-30", "temp_do_id_for_auto_old_do_id": "L25A01807", "temp_intcode_for_auto_old_int_code": "6", "pds_august": "2", "pds_september": "2", "last_act_type": "2024-04-16", "number_of_passed_courses": "0", "pds_october": "2", "trc": "False", "wera": "False", "pds_november": "2", "npi_email_temp": "mwong@florahealth.com", "aitm_status_called": "2026-03-18T18:06:47-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call reached a voicemail where the contact, Margaret, asked to leave a message. No conversation with a human took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-18 18:06:45] Payload: { "from_number": "+14375242727", "to_number": "+16044562035", "retell_llm_dynamic_variables": { "first_name": "Margaret", "last_name": "Wong", "full_name": "Margaret Wong", "contact_id": "28956", "email": "mwong@florahealth.com", "orgname": "Flora Manufacturing & Distributing Ltd", "member_type": "AST", "bloc_notes_ac": "13 May 2025 VM\n2026 Mar 04 voicemail reached, message left\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 09 reached voicemail, no message left\n2026 Mar 11 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-03-18T18:06:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 18:06:45] Added to queue. Total in queue: 4 [2026-03-18 18:16:46] RAW (decoded): { "contact": { "id": "29094", "email": "ana.b.ledo@gmail.com", "first_name": "Ana", "last_name": "Ledo", "phone": "4168984942", "orgname": "Tidy Books Bookkeeping Services", "customer_acct_name": "Tidy Books Bookkeeping Services", "tags": "250205 AST Members, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02125", "full_name": "Ana Ledo", "members_type": "AST", "city_1": "Toronto", "province": "ON", "language": "English", "phone_2": "4168984942", "lead_status": "Lapsed Member", "new_member_date_2": "2022-10-01", "pipeline_2_members_only_ast": "", "individual_id": "306209", "no_email_solicitation": "False", "time_zone": "5", "intcode": "06", "blocnote": "Sept 11 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 09 call reached gatekeeper, no contact with Ana\n2026 Mar 11 call reached voicemail, Ana Ledo not available\n2026 Mar 11 reached voicemail, Ana Ledo not available\n2026 Mar 13 reached voicemail, left message\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T18:06:47-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02125", "temp_intcode_for_auto_old_int_code": "06", "old_do_id": "AST0814", "canceldate": "2025-10-01", "last_infoline_date_type": "2022-11-08", "last_act_type": "2024-08-14", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "ana.b.ledo@gmail.com", "aitm_status_called": "2026-03-18T18:06:47-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was made to Annaletto but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "14", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-18 18:16:46] Payload: { "from_number": "+14375242727", "to_number": "+14168984942", "retell_llm_dynamic_variables": { "first_name": "Ana", "last_name": "Ledo", "full_name": "Ana Ledo", "contact_id": "29094", "email": "ana.b.ledo@gmail.com", "orgname": "Tidy Books Bookkeeping Services", "member_type": "AST", "bloc_notes_ac": "Sept 11 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 voicemail reached, no contact made\n2026 Mar 05 voicemail reached, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 09 call reached gatekeeper, no contact with Ana\n2026 Mar 11 call reached voicemail, Ana Ledo not available\n2026 Mar 11 reached voicemail, Ana Ledo not available\n2026 Mar 13 reached voicemail, left message\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-18T18:06:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-18 18:16:46] Added to queue. Total in queue: 5