[2026-03-19 10:46:47] RAW (decoded): { "contact": { "id": "31132", "email": "tedcarpen@gmail.com", "first_name": "Edward", "last_name": "Carpenter", "phone": "4168417713", "orgname": "ASI", "customer_acct_name": "ASI", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Edward Carpenter", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Mississauga", "province": "ON", "phone_2": "4168417713", "do_id": "L25A01684", "pipeline_2_members_only_ast": "", "new_member_date_2": "2022-03-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "individual_id": "231522", "language": "English", "old_do_id": "AST1660", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "10", "cert_status": "WITHDRAWN_CPE", "blocnote": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 Mar 05 contact declined survey and scheduled callback for 2026-03-19 10:22", "dhmsfin_telemarketing_last_contacted_date": "2026-03-05T10:22:31-05:00", "canceldate": "2025-05-02", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01684", "temp_intcode_for_auto_old_int_code": "10", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2015-04-20", "pf1_status": "P", "pf1_completion_date": "2017-04-30", "pf2_status": "P", "pf2_completion_date": "2017-08-21", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-11-18", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "tedcarpen@gmail.com", "aitm_status_called": "2026-03-05T10:22:31-05:00", "number_of_call_attempts": "1", "npi_call_back_date_and_time": "2026-03-19T10:22:00-04:00", "npi_call_back_time_hour": "10", "npi_call_back_time_minute": "22", "npi_transcriptsummary": "The agent contacted Edward regarding his lapsed NPI Associate membership and asked if he could answer a few questions. Edward declined to continue the survey but agreed to a callback in two weeks. The callback date was successfully scheduled for March 19, 2026, at 10:22 AM Toronto time.", "aitm_callsummarytitle": "Callback Scheduled for Membership Renewal Survey", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "6", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "1" } }, "seriesid": "196" } [2026-03-19 10:46:47] Payload: { "from_number": "+14375242727", "to_number": "+14168417713", "retell_llm_dynamic_variables": { "first_name": "Edward", "last_name": "Carpenter", "full_name": "Edward Carpenter", "contact_id": "31132", "email": "tedcarpen@gmail.com", "orgname": "ASI", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 Mar 05 contact declined survey and scheduled callback for 2026-03-19 10:22", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-05T10:22:31-05:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-19 10:46:47] Added to queue. Total in queue: 2 [2026-03-19 10:56:49] RAW (decoded): { "contact": { "id": "31132", "email": "tedcarpen@gmail.com", "first_name": "Edward", "last_name": "Carpenter", "phone": "4168417713", "orgname": "ASI", "customer_acct_name": "ASI", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Edward Carpenter", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Mississauga", "province": "ON", "phone_2": "4168417713", "do_id": "L25A01684", "pipeline_2_members_only_ast": "", "new_member_date_2": "2022-03-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "individual_id": "231522", "language": "English", "old_do_id": "AST1660", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "cert_status": "WITHDRAWN_CPE", "blocnote": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 Mar 05 contact declined survey and scheduled callback for 2026-03-19 10:22\n2026 Mar 19 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-19T10:46:48-04:00", "canceldate": "2025-05-02", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01684", "temp_intcode_for_auto_old_int_code": "10", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2015-04-20", "pf1_status": "P", "pf1_completion_date": "2017-04-30", "pf2_status": "P", "pf2_completion_date": "2017-08-21", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-11-18", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "tedcarpen@gmail.com", "aitm_status_called": "2026-03-19T10:46:48-04:00", "number_of_call_attempts": "2", "npi_call_back_date_and_time": "2026-03-19T10:22:00-04:00", "npi_call_back_time_hour": "10", "npi_call_back_time_minute": "22", "npi_transcriptsummary": "The call was not answered by a human and went directly to voicemail, so no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "10", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "2" } }, "seriesid": "196" } [2026-03-19 10:56:49] Payload: { "from_number": "+14375242727", "to_number": "+14168417713", "retell_llm_dynamic_variables": { "first_name": "Edward", "last_name": "Carpenter", "full_name": "Edward Carpenter", "contact_id": "31132", "email": "tedcarpen@gmail.com", "orgname": "ASI", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 Mar 05 contact declined survey and scheduled callback for 2026-03-19 10:22\n2026 Mar 19 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-19T10:46:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-19 10:56:49] Added to queue. Total in queue: 3 [2026-03-19 13:31:47] RAW (decoded): { "contact": { "id": "44074", "email": "sa_mehdi@hotmail.com", "first_name": "Syed", "last_name": "Mehdi", "phone": "4169971747", "orgname": "", "customer_acct_name": "", "tags": "251104 New AST, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "282971", "full_name": "Syed Mehdi", "members_type": "AST", "new_member_date_2": "2020-01-22", "paid_thru": "2025-12-31", "phone_2": "4169971747", "cert_status": "PENDING", "pcl_status": "P", "pcl_completion_date": "2020-05-17", "pf1_status": "P", "pf1_completion_date": "2022-02-27", "pf2_status": "P", "pf2_completion_date": "2024-02-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-10-26", "province": "ON", "cpa_certification": "PCP", "last_act_type": "2024-12-21", "language": "English", "pds_october": "1", "do_id": "L25A02940", "lead_status": "Lapsed Member", "number_of_passed_courses": "4", "time_zone": "2", "temp_do_id_for_auto_old_do_id": "L25A02940", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "blocnote": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided", "dhmsfin_telemarketing_last_contacted_date": "2026-03-12T10:06:52-04:00", "intcode": "14", "temp_intcode_for_auto_old_int_code": "14", "trc": "True", "wera": "False", "pds_november": "1", "npi_email_temp": "sa_mehdi@hotmail.com", "canceldate": "2026-03-03", "ln_entered_date": "2026-03-04", "old_do_id": "AST2440", "aitm_status_called": "2026-03-12T10:16:54-04:00", "number_of_call_attempts": "4", "number_of_total_call_attempts": "4", "npi_transcriptsummary": "The agent spoke with Syed regarding his lapsed Associate membership with the National Payroll Institute. Syed expressed satisfaction with his membership and indicated interest in renewing, but requested a callback next week due to travel. A callback was scheduled for March 19, 2026, between 1 and 2 PM.", "aitm_callsummarytitle": "Membership renewal interest with callback scheduled", "notrenewedwanttorenew": "Yes", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "5 questions asked", "human_or_not": "Yes", "usersentiment": "Positive", "retell_call_status": "ended", "npi_call_back_date_and_time": "2026-03-19T13:00:00-04:00", "npi_call_back_time_hour": "13", "npi_call_back_time_minute": "00", "mini_nps": "5", "initialvalue": "Designation", "age_range": "46-60", "old_int_code": "06" } }, "seriesid": "196" } [2026-03-19 13:31:47] Payload: { "from_number": "+14375242727", "to_number": "+14169971747", "retell_llm_dynamic_variables": { "first_name": "Syed", "last_name": "Mehdi", "full_name": "Syed Mehdi", "contact_id": "44074", "email": "sa_mehdi@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-12T10:16:54-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-19 13:31:47] Added to queue. Total in queue: 2 [2026-03-19 23:26:55] RAW (decoded): [] [2026-03-19 23:32:29] RAW (decoded): []