[2026-03-20 10:06:48] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "03", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-20T10:06:48-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call reached a voicemail where the agent identified herself and requested to speak with Savitree, but the contact was not available. The agent left a message after the tone.", "aitm_callsummarytitle": "Voicemail reached, message left", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "12", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-20 10:06:48] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:06:48] Added to queue. Total in queue: 2 [2026-03-20 10:06:48] RAW (decoded): { "contact": { "id": "37652", "email": "acondon_@outlook.com", "first_name": "Amanda", "last_name": "Condon", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Amanda Condon", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "709", "members_type": "AST", "do_id": "L25A01595", "new_member_date_2": "2023-05-19", "phone_2": "7097706837", "province": "NL", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "325296", "intcode": "03", "blocnote": "June 17 2025 vm\n2026 Feb 26 callback scheduled for next day\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached a gatekeeper; Amanda not available, call ended.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T10:06:51-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01595", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2023-09-20", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acondon_@outlook.com", "aitm_status_called": "2026-03-20T10:06:48-04:00", "number_of_call_attempts": "0", "npi_call_back_date_and_time": "2026-02-27T14:16:00-05:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "16", "npi_transcriptsummary": "The agent called to speak with Amanda but was informed she was not available. The call ended shortly after without further conversation or task completion.", "aitm_callsummarytitle": "Contact Not Available - Amanda Not Reached", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "06", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "6", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-20 10:06:48] RAW (decoded): { "contact": { "id": "28735", "email": "serenmorton@gmail.com", "first_name": "Serenity", "last_name": "Morton", "phone": "5193763076", "orgname": "Grey Sauble Conservation Authority", "customer_acct_name": "Grey Sauble Conservation Authority", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00310", "full_name": "Serenity Morton", "members_type": "AST", "city_1": "Owen Sound", "province": "ON", "language": "English", "phone_2": "5193799869", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-14", "pipeline_2_members_only_ast": "", "individual_id": "193924", "canceldate": "2025-04-02", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "old_do_id": "AST1004", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available\n2026 Mar 18 call reached voicemail, message left for Serenity Morton\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00310", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-02-14", "pcl_status": "P", "pcl_completion_date": "2024-06-04", "pf1_status": "P", "pf1_completion_date": "2014-12-22", "pf2_status": "F", "pf2_completion_date": "2015-05-19", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-11-12", "number_of_passed_courses": "3", "trc": "True", "wera": "False", "npi_email_temp": "serenmorton@gmail.com", "aitm_status_called": "2026-03-20T10:06:48-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was not answered by a human and went directly to voicemail. No conversation took place and no actions were completed.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "2", "number_of_total_call_attempts": "10" } }, "seriesid": "196" } [2026-03-20 10:06:48] Payload: { "from_number": "+14375242727", "to_number": "+15193763076", "retell_llm_dynamic_variables": { "first_name": "Serenity", "last_name": "Morton", "full_name": "Serenity Morton", "contact_id": "28735", "email": "serenmorton@gmail.com", "orgname": "Grey Sauble Conservation Authority", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available\n2026 Mar 18 call reached voicemail, message left for Serenity Morton\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:06:48] RAW (decoded): { "contact": { "id": "16771", "email": "jdajao@manawa.net", "first_name": "Jeanne", "last_name": "Dajao", "phone": "6478472783", "orgname": "Manawa", "customer_acct_name": "Manawa", "tags": "payroll.ca visited, 250205 AST Members, fixTelemarketingMay, npiAlert13, TMAI", "ip4": "0.0.0.0", "fields": { "full_name": "Jeanne Marie Dajao", "language": "English", "domain_1": "manawa.net", "do_id": "L25A01968", "time_zone": "2", "area_code": "647", "region": "CDN", "last_engaged_date": "2024-12-16", "members_type": "AST", "city_1": "Toronto", "province": "ON", "lead_status": "Lapsed Member", "new_member_date_2": "2022-06-02", "pipeline_2_members_only_ast": "", "individual_id": "309437", "no_email_solicitation": "False", "intcode": "06", "sendaprilemail": "Yes", "sendpreexpirationemail": "2025-05-13T15:00:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T09:31:49-04:00", "blocnote": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left", "resourceaware": "Yes", "resourcevisitedselfreport": "About a year ago", "value_designation": "No", "pipeline_1_lapsed_members": "Lapsed Members", "old_int_code": "03", "paid_thru": "2025-05-31", "old_do_id": "AST0328", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01968", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-05-28", "last_act_type": "2025-05-28", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jdajao@manawa.net", "aitm_status_called": "2026-03-20T10:06:48-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was an outbound attempt to reach the contact, but it went to voicemail with no message left.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "7", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-20 10:06:48] Added to queue. Total in queue: 3 [2026-03-20 10:06:48] Payload: { "from_number": "+14375242727", "to_number": "+16478472783", "retell_llm_dynamic_variables": { "first_name": "Jeanne", "last_name": "Dajao", "full_name": "Jeanne Dajao", "contact_id": "16771", "email": "jdajao@manawa.net", "orgname": "Manawa", "member_type": "AST", "bloc_notes_ac": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:06:48] Added to queue. Total in queue: 4 [2026-03-20 10:06:48] RAW (decoded): { "contact": { "id": "28709", "email": "jcjcjcjc19781978@gmail.com", "first_name": "Jessica", "last_name": "Gamble", "phone": "2493603960", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01636", "full_name": "Jessica Gamble", "members_type": "AST", "city_1": "Hanmer", "province": "ON", "language": "English", "phone_2": "2493603960", "lead_status": "Lapsed Member", "new_member_date_2": "2024-07-12", "pipeline_2_members_only_ast": "", "individual_id": "339735", "no_email_solicitation": "False", "area_code": "249", "time_zone": "2", "old_do_id": "AST0501", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "canceldate": "2025-05-07", "paid_thru": "2025-06-30", "temp_do_id_for_auto_old_do_id": "L25A01636", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-05-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jcjcjcjc19781978@gmail.com", "aitm_status_called": "2026-03-20T10:06:48-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was made to the contact but went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "9" } }, "seriesid": "196" } [2026-03-20 10:06:48] Payload: { "from_number": "+14375242727", "to_number": "+12493603960", "retell_llm_dynamic_variables": { "first_name": "Jessica", "last_name": "Gamble", "full_name": "Jessica Gamble", "contact_id": "28709", "email": "jcjcjcjc19781978@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:06:48] Added to queue. Total in queue: 5 [2026-03-20 10:06:48] RAW (decoded): { "contact": { "id": "35858", "email": "keatingk@nbnet.nb.ca", "first_name": "Deborah", "last_name": "Keating", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Deborah Keating", "language": "English", "canceldate": "2024-05-02", "cpa_certification": "PCP", "time_zone": "1", "area_code": "506", "members_type": "AST", "do_id": "L25A01440", "new_member_date_2": "2022-02-24", "cert_status": "WITHDRAWN_CPE", "phone_2": "5066227924", "province": "NB", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "196840", "intcode": "03", "blocnote": "June 16 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 contact not available, will call back later", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T10:06:51-04:00", "paid_thru": "2024-02-29", "temp_do_id_for_auto_old_do_id": "L25A01440", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-05-27", "pf1_status": "P", "pf1_completion_date": "2012-07-10", "pf2_status": "P", "pf2_completion_date": "2013-01-25", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-03-07", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "keatingk@nbnet.nb.ca", "aitm_status_called": "2026-03-20T10:06:48-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Deborah but was informed she was not available and had gone away for a week. The agent decided to call back later and ended the call without leaving a message.", "aitm_callsummarytitle": "Contact Not Available, Call Back Later", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "old_int_code": "6", "retell_call_status": "ended", "number_of_calls_reached": "6", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-20 10:06:48] RAW (decoded): { "contact": { "id": "28821", "email": "h.scherby@biocodex.com", "first_name": "Helena", "last_name": "Scherby", "phone": "7189178188", "orgname": "Biocodex", "customer_acct_name": "Biocodex", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02796", "full_name": "Helena Scherby", "members_type": "AST", "city_1": "Bedminster", "province": "NJ", "language": "English", "lead_status": "Lapsed Member", "last_engaged_date": "2025-10-01", "new_member_date_2": "2024-11-27", "pipeline_2_members_only_ast": "", "individual_id": "344773", "no_email_solicitation": "False", "time_zone": "2", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02796", "last_act_type": "2024-11-27", "blocnote": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T09:31:49-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-30", "trc": "False", "wera": "False", "npi_email_temp": "h.scherby@biocodex.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST1270", "aitm_status_called": "2026-03-20T10:06:49-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call reached an automated phone system and was directed to the customer service voicemail mailbox, where no human contact was made.", "aitm_callsummarytitle": "Call reached voicemail, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "8", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-20 10:06:48] Payload: { "from_number": "+14375242727", "to_number": "+17189178188", "retell_llm_dynamic_variables": { "first_name": "Helena", "last_name": "Scherby", "full_name": "Helena Scherby", "contact_id": "28821", "email": "h.scherby@biocodex.com", "orgname": "Biocodex", "member_type": "AST", "bloc_notes_ac": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "NJ", "toronto_current_time": "2026-03-20T10:06:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:06:48] Added to queue. Total in queue: 6 [2026-03-20 10:16:49] RAW (decoded): { "contact": { "id": "28735", "email": "serenmorton@gmail.com", "first_name": "Serenity", "last_name": "Morton", "phone": "5193763076", "orgname": "Grey Sauble Conservation Authority", "customer_acct_name": "Grey Sauble Conservation Authority", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00310", "full_name": "Serenity Morton", "members_type": "AST", "city_1": "Owen Sound", "province": "ON", "language": "English", "phone_2": "5193799869", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-14", "pipeline_2_members_only_ast": "", "individual_id": "193924", "canceldate": "2025-04-02", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "old_do_id": "AST1004", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available\n2026 Mar 18 call reached voicemail, message left for Serenity Morton\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00310", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-02-14", "pcl_status": "P", "pcl_completion_date": "2024-06-04", "pf1_status": "P", "pf1_completion_date": "2014-12-22", "pf2_status": "F", "pf2_completion_date": "2015-05-19", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-11-12", "number_of_passed_courses": "3", "trc": "True", "wera": "False", "npi_email_temp": "serenmorton@gmail.com", "aitm_status_called": "2026-03-20T10:06:49-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call reached a voicemail system of the Grey Sobble Conservation administrative assistant. The agent attempted to navigate the phone menu but was unable to reach a human and left no message.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "2", "number_of_total_call_attempts": "11", "mini_nps": "3", "onesentencenotrenewed": "No contact was made as the call went to voicemail.", "initialvalue": "Other", "othermemberbenefit": "No interaction to determine", "astotherreasonsnottorenew": "No contact was made due to voicemail.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-20 10:16:49] Payload: { "from_number": "+14375242727", "to_number": "+15193799869", "retell_llm_dynamic_variables": { "first_name": "Serenity", "last_name": "Morton", "full_name": "Serenity Morton", "contact_id": "28735", "email": "serenmorton@gmail.com", "orgname": "Grey Sauble Conservation Authority", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 6 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 18 2025 vm\n2026 Mar 04 voicemail reached at Grey Sable Conservation administration and finance.\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached Serenity but she was at work and declined callback\n2026 Mar 09 call reached voicemail and automated menu before contact answered - Valerie Coleman\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Serenity Morton at Grace Abel Conservation\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 reached voicemail at Grey Sable Conservation administration and finance - no human contact\n2026 Mar 16 call reached a gatekeeper; Serenity not available\n2026 Mar 18 call reached voicemail, message left for Serenity Morton\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no message left", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T10:06:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:16:49] Added to queue. Total in queue: 7 [2026-03-20 10:16:50] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "03", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-20T10:06:49-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The agent called on behalf of the National Payroll Institute and asked to speak with Savitree, but the call reached voicemail. The agent left a message and did not speak with a human.", "aitm_callsummarytitle": "Voicemail reached, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "13", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-20 10:16:50] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T10:06:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:16:50] Added to queue. Total in queue: 8 [2026-03-20 10:16:52] RAW (decoded): { "contact": { "id": "28709", "email": "jcjcjcjc19781978@gmail.com", "first_name": "Jessica", "last_name": "Gamble", "phone": "2493603960", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01636", "full_name": "Jessica Gamble", "members_type": "AST", "city_1": "Hanmer", "province": "ON", "language": "English", "phone_2": "2493603960", "lead_status": "Lapsed Member", "new_member_date_2": "2024-07-12", "pipeline_2_members_only_ast": "", "individual_id": "339735", "no_email_solicitation": "False", "area_code": "249", "time_zone": "2", "old_do_id": "AST0501", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "canceldate": "2025-05-07", "paid_thru": "2025-06-30", "temp_do_id_for_auto_old_do_id": "L25A01636", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-05-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jcjcjcjc19781978@gmail.com", "aitm_status_called": "2026-03-20T10:06:49-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was not answered and went directly to voicemail.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "10" } }, "seriesid": "196" } [2026-03-20 10:16:52] Payload: { "from_number": "+14375242727", "to_number": "+12493603960", "retell_llm_dynamic_variables": { "first_name": "Jessica", "last_name": "Gamble", "full_name": "Jessica Gamble", "contact_id": "28709", "email": "jcjcjcjc19781978@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "13 May 2025 VM\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call initiated but ended early, no conversation\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call initiated but no conversation beyond initial greeting.\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T10:06:49-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 10:16:52] Added to queue. Total in queue: 9 [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "06", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T12:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was very brief and ended with the agent reaching voicemail. No conversation or information exchange occurred.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "9", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "29642", "email": "tosh.nancy@gmail.com", "first_name": "Nancy", "last_name": "Tosh", "phone": "5149359656", "orgname": "Evangel Pentecostal Church", "customer_acct_name": "Evangel Pentecostal Church", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02893", "full_name": "Nancy Tosh", "members_type": "AST", "city_1": "Saint Lazare", "province": "QC", "language": "English", "phone_2": "5147950546", "lead_status": "Lapsed Member", "new_member_date_2": "2015-03-05", "pipeline_2_members_only_ast": "", "individual_id": "232719", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "514", "time_zone": "2", "intcode": "03", "blocnote": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02893", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2025-03-24", "last_act_type": "2025-03-24", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2015-07-06", "pf1_status": "P", "pf1_completion_date": "2015-11-23", "pf2_status": "P", "pf2_completion_date": "2016-06-13", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2017-01-18", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "tosh.nancy@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1425", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "0", "number_of_total_call_attempts": "4", "npi_transcriptsummary": "The agent called Evangel Church and asked to speak with Nancy, but was informed that Nancy works from home and is best reached by email. The agent thanked the user and ended the call.", "aitm_callsummarytitle": "Contact not available, advised to email", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "6", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "4" } }, "seriesid": "196" } [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+12044881757", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+15149359656", "retell_llm_dynamic_variables": { "first_name": "Nancy", "last_name": "Tosh", "full_name": "Nancy Tosh", "contact_id": "29642", "email": "tosh.nancy@gmail.com", "orgname": "Evangel Pentecostal Church", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email", "number_of_passed_courses": "4", "extension": "", "province": "QC", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] Added to queue. Total in queue: 2 [2026-03-20 11:06:43] Added to queue. Total in queue: 2 [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "03", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent attempted to reach the contact but encountered an invalid entry prompt and chose to end the call, planning to try again later. No conversation with the contact took place.", "aitm_callsummarytitle": "Call ended due to invalid entry, no contact reached", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "11", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "06" } }, "seriesid": "196" } [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+19058774411", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached", "number_of_passed_courses": "0", "extension": "235", "province": "ON", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] Added to queue. Total in queue: 1 [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "03", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T13:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The call was an outbound attempt by the agent Ellen from the National Payroll Institute to reach Yu-Hsuan. The call reached a gatekeeper who took the message and said they would see if Yu-Hsuan was available, but the call ended shortly after without further conversation.", "aitm_callsummarytitle": "Call reached gatekeeper, no direct contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "11", "old_int_code": "06", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "31128", "email": "shannonburnside12@gmail.com", "first_name": "Shannon", "last_name": "Burnside", "phone": "5193641770", "orgname": "Exceldor Foods Ltd", "customer_acct_name": "Exceldor Foods Ltd", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Shannon Burnside", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Chesley", "province": "ON", "phone_2": "2262303040", "do_id": "L25A01683", "pipeline_2_members_only_ast": "", "new_member_date_2": "2018-03-28", "canceldate": "2025-05-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "individual_id": "262071", "language": "English", "old_do_id": "AST1656", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "03", "blocnote": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended", "cert_status": "WITHDRAWN_CPE", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:43-04:00", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01683", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2018-07-16", "pf1_status": "P", "pf1_completion_date": "2018-10-28", "pf2_status": "P", "pf2_completion_date": "2018-12-24", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-07-14", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "shannonburnside12@gmail.com", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to reach Shannon Burnside but was informed by a gatekeeper that Shannon is no longer with the company and no new contact information was available. The gatekeeper offered to connect to HR but the agent ended the call after learning the contact was no longer available.", "aitm_callsummarytitle": "Contact no longer with company", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "12", "old_int_code": "06", "number_of_calls_reached": "2", "onesentencenotrenewed": "Contact no longer with the company and no new contact information available." } }, "seriesid": "196" } [2026-03-20 11:06:43] Added to queue. Total in queue: 2 [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+15193641770", "retell_llm_dynamic_variables": { "first_name": "Shannon", "last_name": "Burnside", "full_name": "Shannon Burnside", "contact_id": "31128", "email": "shannonburnside12@gmail.com", "orgname": "Exceldor Foods Ltd", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] Added to queue. Total in queue: 3 [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "03", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The call was an outbound attempt to reach a contact at ServiceTitan, but it only reached an automated phone menu system repeatedly. The agent tried multiple times to navigate the dial-by-name directory but did not connect with a human. The call ended with the user hanging up after 55 minutes without reaching a live person or completing any task.", "aitm_callsummarytitle": "No Human Contact - Reached Automated Menu", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "15", "number_of_calls_reached": "4", "number_of_total_call_attempts": "9" } }, "seriesid": "196" } [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+18558990970", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] Added to queue. Total in queue: 4 [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "28743", "email": "matthew.chow@sfcsc.ca", "first_name": "Matthew", "last_name": "Chow", "phone": "6133766477", "orgname": "South Frontenac Community Services Corp.", "customer_acct_name": "South Frontenac Community Services Corp.", "tags": "250205 AST Members, inPipeline2, npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02685", "full_name": "Matthew Chow", "members_type": "AST", "city_1": "Sydenham", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-20", "pipeline_2_members_only_ast": "", "individual_id": "342605", "no_email_solicitation": "False", "area_code": "613", "time_zone": "2", "intcode": "03", "blocnote": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T09:31:49-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-08-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02685", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2024-12-03", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "old_do_id": "AST0256", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "matthew.chow@sfcsc.ca", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The call reached an automated phone system for Southern Front Knot Community Services, where the agent attempted to navigate the directory by pressing digits to find the intended party but was unable to reach a human contact. The agent ended the call after multiple attempts to enter mailbox numbers and names without success.", "aitm_callsummarytitle": "No human contact reached, call ended at automated system", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "06", "number_of_total_call_attempts": "7", "number_of_calls_reached": "3", "mini_nps": "3", "onesentencenotrenewed": "The caller was unable to reach the intended contact through the automated system and ended the call.", "initialvalue": "Other", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+16133766477", "retell_llm_dynamic_variables": { "first_name": "Matthew", "last_name": "Chow", "full_name": "Matthew Chow", "contact_id": "28743", "email": "matthew.chow@sfcsc.ca", "orgname": "South Frontenac Community Services Corp.", "member_type": "AST", "bloc_notes_ac": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] Added to queue. Total in queue: 5 [2026-03-20 11:06:43] RAW (decoded): { "contact": { "id": "29741", "email": "trea@buffalocanoeclub.com", "first_name": "Petrea", "last_name": "Blais", "phone": "9058942750", "orgname": "Buffalo Canoe Club", "customer_acct_name": "Buffalo Canoe Club", "tags": "payroll.ca visited, 250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02878", "full_name": "Petrea Blais", "members_type": "AST", "city_1": "Ridgeway", "province": "ON", "language": "English", "phone_2": "2893970770", "lead_status": "Lapsed Member", "new_member_date_2": "2011-01-21", "pipeline_2_members_only_ast": "", "individual_id": "180665", "no_email_solicitation": "False", "pds_march": "1", "area_code": "905", "time_zone": "2", "intcode": "03", "blocnote": "Dec 15 2025 completed without renewaL ( she i retiring soon)\n2026 Mar 10 call answered by Stephanie, did not reach Petrea Blais\n2026 Mar 12 call answered by Buffalo Kidney Club, no contact with Petrea\n2026 Mar 16 call initiated but no conversation beyond greeting\n2026 Mar 18 call reached gatekeeper; contact not available", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "1", "pds_july": "1", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "last_engaged_date": "2025-10-01", "member_september": "3", "pds_august": "1", "temp_do_id_for_auto_old_do_id": "L25A02878", "temp_intcode_for_auto_old_int_code": "03", "pds_september": "1", "last_act_type": "2025-01-10", "telemarketing_call_date": "2025-10-20", "number_of_passed_courses": "0", "pds_october": "1", "trc": "False", "wera": "False", "pds_november": "1", "sendpreexpirationemail": "2025-12-15T12:49:00-05:00", "mini_nps": "5", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotused": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewedwanttorenew": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "No", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "old_int_code": "01", "npi_email_temp": "trea@buffalocanoeclub.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0139", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "0", "number_of_total_call_attempts": "4", "npi_transcriptsummary": "The agent called the Buffalo Canoe Club asking for Petrea but was informed that Katrina no longer works there and the contact was not available. The agent clarified the call was from the National Payroll Institute and ended the call politely.", "aitm_callsummarytitle": "Contact Not Available at Buffalo Canoe Club", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "4" } }, "seriesid": "196" } [2026-03-20 11:06:43] Payload: { "from_number": "+14375242727", "to_number": "+19058942750", "retell_llm_dynamic_variables": { "first_name": "Petrea", "last_name": "Blais", "full_name": "Petrea Blais", "contact_id": "29741", "email": "trea@buffalocanoeclub.com", "orgname": "Buffalo Canoe Club", "member_type": "AST", "bloc_notes_ac": "Dec 15 2025 completed without renewaL ( she i retiring soon)\n2026 Mar 10 call answered by Stephanie, did not reach Petrea Blais\n2026 Mar 12 call answered by Buffalo Kidney Club, no contact with Petrea\n2026 Mar 16 call initiated but no conversation beyond greeting\n2026 Mar 18 call reached gatekeeper; contact not available", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:06:43] Added to queue. Total in queue: 6 [2026-03-20 11:16:45] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "06", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was very brief and ended with the agent reaching voicemail. No conversation or information exchange occurred.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "10", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-20 11:16:45] Payload: { "from_number": "+14375242727", "to_number": "+12047994574", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:16:45] Added to queue. Total in queue: 7 [2026-03-20 11:16:45] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "06", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was not answered and went directly to voicemail.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "12", "old_int_code": "03", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-20 11:16:45] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:16:45] Added to queue. Total in queue: 8 [2026-03-20 11:16:45] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-20T11:06:44-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call reached the voicemail of Charlene Burnett in the payroll department and no conversation with a human took place.", "aitm_callsummarytitle": "Voicemail reached - no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "12", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "03" } }, "seriesid": "196" } [2026-03-20 11:16:45] Payload: { "from_number": "+14375242727", "to_number": "+19053304267", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T11:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 11:16:45] Added to queue. Total in queue: 9 [2026-03-20 12:06:49] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T09:06:46-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-20T12:06:50-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was an outbound attempt to reach the contact but went to voicemail after 3 seconds. No conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "13" } }, "seriesid": "196" } [2026-03-20 12:06:49] Payload: { "from_number": "+14375242727", "to_number": "+19024637177", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "2", "extension": "146", "province": "NS", "toronto_current_time": "2026-03-20T12:06:50-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 12:06:49] Added to queue. Total in queue: 2 [2026-03-20 12:16:52] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T12:06:50-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-20T12:06:50-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call reached the voicemail of Tanya Windsor at CJ Limited store support center. The agent left no message and the call was disconnected shortly after voicemail was detected.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "14" } }, "seriesid": "196" } [2026-03-20 12:16:52] Payload: { "from_number": "+14375242727", "to_number": "+19024028402", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left", "number_of_passed_courses": "2", "extension": "", "province": "NS", "toronto_current_time": "2026-03-20T12:06:50-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 12:16:52] Added to queue. Total in queue: 3 [2026-03-20 13:06:47] RAW (decoded): { "contact": { "id": "30092", "email": "parker-campbell@hotmail.com", "first_name": "Parker", "last_name": "Campbell", "phone": "4169675900", "orgname": "Alzheimer Society Of Canada", "customer_acct_name": "Alzheimer Society Of Canada", "tags": "payrollcompliance visited, Unsub, 250205 AST Members, inPipeline2, fixDhms, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02086", "full_name": "Parker Campbell", "members_type": "AST", "city_1": "Toron", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-08-20", "pipeline_2_members_only_ast": "", "individual_id": "341086", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact\n2026 Mar 18 call reached voicemail of Alzheimer's Society of Ontario, no human contact made", "pipeline_1_lapsed_members": "Lapsed Members", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "last_engaged_date": "2025-07-04", "unsub_reason": "I'm not interested in payroll issues anymore.", "paid_thru": "2025-07-31", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02086", "temp_intcode_for_auto_old_int_code": "06", "old_do_id": "AST0202", "canceldate": "2025-10-01", "last_infoline_date_type": "2025-05-08", "last_act_type": "2025-05-08", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "parker-campbell@hotmail.com", "aitm_status_called": "2026-03-20T13:06:48-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call reached a voicemail system of the Alzheimer's Society of Ontario and did not connect to a human representative. The agent did not engage in any conversation or complete any tasks during the call.", "aitm_callsummarytitle": "Call reached voicemail, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "7", "old_int_code": "08", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-20 13:06:47] Payload: { "from_number": "+14375242727", "to_number": "+14169675900", "retell_llm_dynamic_variables": { "first_name": "Parker", "last_name": "Campbell", "full_name": "Parker Campbell", "contact_id": "30092", "email": "parker-campbell@hotmail.com", "orgname": "Alzheimer Society Of Canada", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact\n2026 Mar 18 call reached voicemail of Alzheimer's Society of Ontario, no human contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T13:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 13:06:47] Added to queue. Total in queue: 1 [2026-03-20 13:06:47] RAW (decoded): { "contact": { "id": "42926", "email": "didierbouchereau6@gmail.com", "first_name": "Didier", "last_name": "Bouchereau", "phone": "5149196164", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert12, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "286772", "full_name": "Didier Bouchereau", "members_type": "AST", "lead_status": "Lapsed Member", "city_1": "Montreal", "province": "QC", "language": "English", "time_zone": "2", "area_code": "514", "phone_2": "5149196164", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02680", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "blocnote": "Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 18 call reached voicemail, message left\n2026 Mar 18 call went to voicemail, no human reached", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T10:06:51-04:00", "intcode": "06", "temp_do_id_for_auto_old_do_id": "L25A02680", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-09-13", "sendpreexpirationemail": "2025-10-15T10:19:00-04:00", "mini_nps": "5", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "Yes", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "Yes", "value_networking": "Yes", "value_career": "Yes", "value_promote_payroll": "Yes", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-10-15T10:20:00-04:00", "new_member_date_2": "2024-09-13", "pcl_status": "P", "pcl_completion_date": "2021-05-03", "pf1_status": "P", "pf1_completion_date": "2021-09-26", "pf2_status": "F", "pf2_completion_date": "2022-01-30", "number_of_passed_courses": "2", "date_of_renewal_identification": "", "old_do_id": "AST2084", "canceldate": "2025-11-04", "trc": "True", "wera": "False", "npi_email_temp": "didierbouchereau6@gmail.com", "aitm_status_called": "2026-03-20T13:06:48-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was an outbound attempt by the agent Ellen to reach Didier Bouchereau on behalf of the National Payroll Institute. The call went to a voicemail system where the agent left a brief message but did not reach a human.", "aitm_callsummarytitle": "Voicemail reached, no human answer", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "10" } }, "seriesid": "196" } [2026-03-20 13:06:47] Payload: { "from_number": "+14375242727", "to_number": "+15149196164", "retell_llm_dynamic_variables": { "first_name": "Didier", "last_name": "Bouchereau", "full_name": "Didier Bouchereau", "contact_id": "42926", "email": "didierbouchereau6@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 15 2025 completed ( willing to renew soon)\n2026 Mar 03 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 03 reached voicemail, no message left\n2026 Mar 05 call started with Didier, user mostly inaudible, call ended without completion\n2026 Mar 09 voicemail reached, no contact with Didier\n2026 Mar 09 agent reached Didier and started survey about lapsed membership\n2026 Mar 11 reached voicemail, no contact - Didier Bouchereau\n2026 Mar 11 call reached voicemail, Didier not available\n2026 Mar 13 call reached gatekeeper, did not reach Didier\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 16 voicemail reached, no contact with Didier Bouchereau\n2026 Mar 18 call reached voicemail, message left\n2026 Mar 18 call went to voicemail, no human reached", "number_of_passed_courses": "2", "extension": "", "province": "QC", "toronto_current_time": "2026-03-20T13:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 13:06:47] Added to queue. Total in queue: 2 [2026-03-20 13:06:47] RAW (decoded): { "contact": { "id": "34237", "email": "acomeau@ceed.ca", "first_name": "Alissa", "last_name": "Comeau", "phone": "9025363601", "orgname": "Centre for Entrepreneurship Education and Development (CEED)", "customer_acct_name": "Centre for Entrepreneurship Education and Development (CEED)", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "312699", "full_name": "Alissa Comeau", "do_id": "L25A01184", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "902", "members_type": "AST", "new_member_date_2": "2022-05-05", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T12:06:44-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01184", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2023-04-27", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acomeau@ceed.ca", "aitm_status_called": "2026-03-20T13:06:48-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was made to the contact but reached voicemail, and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "9", "mini_nps": "5", "initialvalue": "Stay Current", "age_range": "18-30", "old_int_code": "10", "number_of_calls_reached": "1", "npi_call_back_date_and_time": "2026-03-11T15:00:00-04:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00" } }, "seriesid": "196" } [2026-03-20 13:06:47] Payload: { "from_number": "+14375242727", "to_number": "+19025363601", "retell_llm_dynamic_variables": { "first_name": "Alissa", "last_name": "Comeau", "full_name": "Alissa Comeau", "contact_id": "34237", "email": "acomeau@ceed.ca", "orgname": "Centre for Entrepreneurship Education and Development (CEED)", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-03-20T13:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 13:06:47] Added to queue. Total in queue: 3 [2026-03-20 13:06:47] RAW (decoded): { "contact": { "id": "31324", "email": "rayhab19@hotmail.com", "first_name": "Rayhab", "last_name": "Williamson", "phone": "7804623456", "orgname": "TappCONNECT Inc.", "customer_acct_name": "TappCONNECT Inc.", "tags": "npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Rayhab (Rae) Williamson", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Sherwood Park", "province": "AB", "phone_2": "7806600273", "do_id": "L25A02104", "pipeline_2_members_only_ast": "", "new_member_date_2": "2014-08-22", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "2", "area_code": "780", "time_zone": "4", "blocnote": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T13:06:44-04:00", "intcode": "03", "language": "English", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "191212", "pds_may": "2", "cert_status": "WITHDRAWN_CPE", "pds_july": "2", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "2", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02104", "temp_intcode_for_auto_old_int_code": "03", "old_do_id": "AST1854", "canceldate": "2025-10-01", "pds_september": "2", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-04-27", "pf1_status": "P", "pf1_completion_date": "2013-03-14", "pf2_status": "P", "pf2_completion_date": "2014-12-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2013-02-27", "number_of_passed_courses": "4", "pds_october": "2", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "pds_november": "2", "npi_email_temp": "rayhab19@hotmail.com", "aitm_status_called": "2026-03-20T13:06:48-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called Yellow Cabin Barrel Taxi to speak with Rayhab Williamson about their National Payroll Institute membership but was unable to reach Rayhab directly as the call was answered by a receptionist or gatekeeper. The agent ended the call after multiple attempts to speak with Rayhab.", "aitm_callsummarytitle": "Unable to Reach Rayhab Williamson - Gatekeeper Answered", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "16", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "7", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-20 13:06:47] Payload: { "from_number": "+14375242727", "to_number": "+17804623456", "retell_llm_dynamic_variables": { "first_name": "Rayhab", "last_name": "Williamson", "full_name": "Rayhab Williamson", "contact_id": "31324", "email": "rayhab19@hotmail.com", "orgname": "TappCONNECT Inc.", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-03-20T13:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 13:06:47] Added to queue. Total in queue: 4 [2026-03-20 13:06:48] RAW (decoded): { "contact": { "id": "29037", "email": "michellea@benningtonfinancial.ca", "first_name": "Michelle", "last_name": "Anderson", "phone": "9059016201", "orgname": "Bennington Financial Corp.", "customer_acct_name": "Bennington Financial Corp.", "tags": "payroll.ca visited, 250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02936", "full_name": "Michelle Anderson, CHRP", "members_type": "AST", "city_1": "Oakville", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2025-01-02", "pipeline_2_members_only_ast": "", "individual_id": "345867", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "intcode": "06", "blocnote": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T11:06:43-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02936", "temp_intcode_for_auto_old_int_code": "6", "last_engaged_date": "2025-10-01", "last_infoline_date_type": "2025-09-05", "last_act_type": "2025-09-05", "telemarketing_call_date": "2025-10-30", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "michellea@benningtonfinancial.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0041", "aitm_status_called": "2026-03-20T13:06:48-04:00", "number_of_call_attempts": "4", "number_of_total_call_attempts": "4", "npi_transcriptsummary": "The call was made to the contact but went to voicemail and was not answered by a human.", "aitm_callsummarytitle": "Call reached voicemail, no answer", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-20 13:06:48] Payload: { "from_number": "+14375242727", "to_number": "+19059016201", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Anderson", "full_name": "Michelle Anderson", "contact_id": "29037", "email": "michellea@benningtonfinancial.ca", "orgname": "Bennington Financial Corp.", "member_type": "AST", "bloc_notes_ac": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T13:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 13:06:48] Added to queue. Total in queue: 5 [2026-03-20 14:06:42] RAW (decoded): { "contact": { "id": "9895", "email": "dawna.riding@outlook.com", "first_name": "Dawna", "last_name": "Riding", "phone": "9025437125", "orgname": "Dr. Timothy Riding Inc.", "customer_acct_name": "Dr. Timothy Riding Inc.", "tags": "CSV imported, 250213 Lapsed, 250213 Lapsed AST, NPIdealed, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "0.0.0.0", "fields": { "do_id": "L25A00008", "province": "NS", "full_name": "Dawna Riding", "language": "English", "origin": "2023 lapsed Members", "lapsed_expiration_date": "2023-06-02", "individual_id": "143839", "area_code": "902", "region": "CDN", "lead_status": "Lapsed Member", "old_do_id": "CNPIRETA00038", "time_zone": "1", "members_type": "AST", "new_member_date_2": "2022-04-22", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2023-06-02", "no_email_solicitation": "FALSE", "pds_march": "9", "intcode": "06", "blocnote": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T12:06:44-04:00", "pipeline_2_members_only_ast": "", "pds_july": "9", "paid_thru": "2023-03-31", "temp_do_id_for_auto_old_do_id": "L25A00008", "temp_intcode_for_auto_old_int_code": "06", "pds_august": "9", "phone_2": "9025439964", "pds_september": "9", "last_conf_date_type": "2024-06-19", "last_act_type": "2022-04-22", "number_of_passed_courses": "0", "pds_october": "9", "trc": "False", "wera": "False", "pds_november": "9", "npi_email_temp": "dawna.riding@outlook.com", "aitm_status_called": "2026-03-20T14:06:43-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was an outbound attempt to reach the contact but went to voicemail and was not answered by a human.", "aitm_callsummarytitle": "Call reached voicemail, no answer", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "retell_call_status": "ended", "number_of_total_call_attempts": "12" } }, "seriesid": "196" } [2026-03-20 14:06:42] Payload: { "from_number": "+14375242727", "to_number": "+19025437125", "retell_llm_dynamic_variables": { "first_name": "Dawna", "last_name": "Riding", "full_name": "Dawna Riding", "contact_id": "9895", "email": "dawna.riding@outlook.com", "orgname": "Dr. Timothy Riding Inc.", "member_type": "AST", "bloc_notes_ac": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-03-20T14:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 14:06:42] Added to queue. Total in queue: 1 [2026-03-20 14:16:44] RAW (decoded): { "contact": { "id": "9895", "email": "dawna.riding@outlook.com", "first_name": "Dawna", "last_name": "Riding", "phone": "9025437125", "orgname": "Dr. Timothy Riding Inc.", "customer_acct_name": "Dr. Timothy Riding Inc.", "tags": "CSV imported, 250213 Lapsed, 250213 Lapsed AST, NPIdealed, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "0.0.0.0", "fields": { "do_id": "L25A00008", "province": "NS", "full_name": "Dawna Riding", "language": "English", "origin": "2023 lapsed Members", "lapsed_expiration_date": "2023-06-02", "individual_id": "143839", "area_code": "902", "region": "CDN", "lead_status": "Lapsed Member", "old_do_id": "CNPIRETA00038", "time_zone": "1", "members_type": "AST", "new_member_date_2": "2022-04-22", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2023-06-02", "no_email_solicitation": "FALSE", "pds_march": "9", "intcode": "06", "blocnote": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no human interaction\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T14:06:43-04:00", "pipeline_2_members_only_ast": "", "pds_july": "9", "paid_thru": "2023-03-31", "temp_do_id_for_auto_old_do_id": "L25A00008", "temp_intcode_for_auto_old_int_code": "06", "pds_august": "9", "phone_2": "9025439964", "pds_september": "9", "last_conf_date_type": "2024-06-19", "last_act_type": "2022-04-22", "number_of_passed_courses": "0", "pds_october": "9", "trc": "False", "wera": "False", "pds_november": "9", "npi_email_temp": "dawna.riding@outlook.com", "aitm_status_called": "2026-03-20T14:06:43-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was made to Dr. Reiting's office but reached voicemail immediately, so no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "retell_call_status": "ended", "number_of_total_call_attempts": "13" } }, "seriesid": "196" } [2026-03-20 14:16:44] Payload: { "from_number": "+14375242727", "to_number": "+19025439964", "retell_llm_dynamic_variables": { "first_name": "Dawna", "last_name": "Riding", "full_name": "Dawna Riding", "contact_id": "9895", "email": "dawna.riding@outlook.com", "orgname": "Dr. Timothy Riding Inc.", "member_type": "AST", "bloc_notes_ac": "22 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 Feb 26 Attempted to reach Dawna but no conversation occurred\n2026 Mar 04 reached voicemail, no human contact\n2026 Mar 06 call reached voicemail at doctor's office, no contact made\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 contact not available, no message left\n2026 Mar 11 call reached office but Dawna not available, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no human interaction\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-03-20T14:06:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 14:16:44] Added to queue. Total in queue: 2 [2026-03-20 15:06:47] RAW (decoded): { "contact": { "id": "29455", "email": "tang_mary2009@hotmail.com", "first_name": "Yanmin", "last_name": "Tang", "phone": "4166622788", "orgname": "Cakes Technology", "customer_acct_name": "Cakes Technology", "tags": "250205 AST Members, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02100", "full_name": "Yanmin Tang", "members_type": "AST", "city_1": "Georgina", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2023-08-17", "pipeline_2_members_only_ast": "", "nonactive_reason": "CAND/PRO/CORP->AST", "individual_id": "328085", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Sept 8 2025 vm\r\nPX / 22 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T14:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "last_engaged_date": "2025-09-04", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02100", "temp_intcode_for_auto_old_int_code": "6", "old_do_id": "AST1385", "canceldate": "2025-10-01", "last_act_type": "2024-06-06", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "tang_mary2009@hotmail.com", "aitm_status_called": "2026-03-20T15:06:48-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately after being forwarded.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-20 15:06:47] Payload: { "from_number": "+14375242727", "to_number": "+14166622788", "retell_llm_dynamic_variables": { "first_name": "Yanmin", "last_name": "Tang", "full_name": "Yanmin Tang", "contact_id": "29455", "email": "tang_mary2009@hotmail.com", "orgname": "Cakes Technology", "member_type": "AST", "bloc_notes_ac": "Sept 8 2025 vm\r\nPX / 22 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T15:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 15:06:47] Added to queue. Total in queue: 1 [2026-03-20 15:06:47] RAW (decoded): { "contact": { "id": "29640", "email": "tonya.petrin@yahoo.ca", "first_name": "Tonya", "last_name": "Petrin", "phone": "5148081007", "orgname": "TAP Consultant Inc", "customer_acct_name": "TAP Consultant Inc", "tags": "250205 AST Members, npiAlert13, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01658", "full_name": "Tonya Petrin", "members_type": "AST", "city_1": "St-Bruno", "province": "QC", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2004-02-27", "pipeline_2_members_only_ast": "", "individual_id": "72651", "no_email_solicitation": "False", "pds_march": "8", "area_code": "514", "time_zone": "2", "old_do_id": "AST1124", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "may 22 2025 vm\n2026 Mar 05 call reached voicemail, message left\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T14:06:45-04:00", "canceldate": "2025-05-02", "pds_july": "8", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01658", "temp_intcode_for_auto_old_int_code": "6", "pds_august": "8", "pds_september": "8", "last_infoline_date_type": "2021-09-01", "last_act_type": "2025-05-06", "number_of_passed_courses": "0", "pds_october": "8", "trc": "False", "wera": "False", "pds_november": "8", "npi_email_temp": "tonya.petrin@yahoo.ca", "aitm_status_called": "2026-03-20T15:06:48-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was very brief and disconnected after reaching voicemail without any meaningful conversation or task completion.", "aitm_callsummarytitle": "Call reached voicemail, no conversation", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-20 15:06:47] Payload: { "from_number": "+14375242727", "to_number": "+15148081007", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Petrin", "full_name": "Tonya Petrin", "contact_id": "29640", "email": "tonya.petrin@yahoo.ca", "orgname": "TAP Consultant Inc", "member_type": "AST", "bloc_notes_ac": "may 22 2025 vm\n2026 Mar 05 call reached voicemail, message left\n2026 Mar 09 call reached voicemail, no conversation.\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail, no conversation\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-03-20T15:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 15:06:47] Added to queue. Total in queue: 2 [2026-03-20 15:06:47] RAW (decoded): { "contact": { "id": "29795", "email": "amelia.mclellan@gmail.com", "first_name": "Amelia", "last_name": "McLellan", "phone": "3438034117", "orgname": "Kinaxis Inc", "customer_acct_name": "Kinaxis Inc", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02932", "full_name": "Amelia McLellan", "members_type": "AST", "city_1": "Stittsville", "province": "ON", "language": "English", "phone_2": "6138166259", "lead_status": "Lapsed Member", "new_member_date_2": "2019-01-18", "pipeline_2_members_only_ast": "", "individual_id": "271520", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "1", "area_code": "343", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T13:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "1", "cert_status": "PENDING", "pds_july": "1", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "1", "temp_do_id_for_auto_old_do_id": "L25A02932", "temp_intcode_for_auto_old_int_code": "06", "pds_september": "1", "last_infoline_date_type": "2025-05-14", "last_act_type": "2025-05-14", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2019-05-06", "pf1_status": "P", "pf1_completion_date": "2019-08-28", "pf2_status": "P", "pf2_completion_date": "2019-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-11-11", "number_of_passed_courses": "4", "pds_october": "1", "trc": "True", "wera": "False", "pds_november": "1", "npi_email_temp": "amelia.mclellan@gmail.com", "canceldate": "2026-03-03", "old_do_id": "AST0949", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "aitm_status_called": "2026-03-20T15:06:48-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately. No conversation or information exchange took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-20 15:06:47] Payload: { "from_number": "+14375242727", "to_number": "+13438034117", "retell_llm_dynamic_variables": { "first_name": "Amelia", "last_name": "McLellan", "full_name": "Amelia McLellan", "contact_id": "29795", "email": "amelia.mclellan@gmail.com", "orgname": "Kinaxis Inc", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T15:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 15:06:47] Added to queue. Total in queue: 3 [2026-03-20 15:16:49] RAW (decoded): { "contact": { "id": "29795", "email": "amelia.mclellan@gmail.com", "first_name": "Amelia", "last_name": "McLellan", "phone": "3438034117", "orgname": "Kinaxis Inc", "customer_acct_name": "Kinaxis Inc", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02932", "full_name": "Amelia McLellan", "members_type": "AST", "city_1": "Stittsville", "province": "ON", "language": "English", "phone_2": "6138166259", "lead_status": "Lapsed Member", "new_member_date_2": "2019-01-18", "pipeline_2_members_only_ast": "", "individual_id": "271520", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "1", "area_code": "343", "time_zone": "2", "intcode": "06", "blocnote": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T15:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "1", "cert_status": "PENDING", "pds_july": "1", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "1", "temp_do_id_for_auto_old_do_id": "L25A02932", "temp_intcode_for_auto_old_int_code": "06", "pds_september": "1", "last_infoline_date_type": "2025-05-14", "last_act_type": "2025-05-14", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2019-05-06", "pf1_status": "P", "pf1_completion_date": "2019-08-28", "pf2_status": "P", "pf2_completion_date": "2019-12-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-11-11", "number_of_passed_courses": "4", "pds_october": "1", "trc": "True", "wera": "False", "pds_november": "1", "npi_email_temp": "amelia.mclellan@gmail.com", "canceldate": "2026-03-03", "old_do_id": "AST0949", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "aitm_status_called": "2026-03-20T15:06:48-04:00", "number_of_call_attempts": "7", "number_of_total_call_attempts": "8", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately upon connection.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-20 15:16:49] Payload: { "from_number": "+14375242727", "to_number": "+16138166259", "retell_llm_dynamic_variables": { "first_name": "Amelia", "last_name": "McLellan", "full_name": "Amelia McLellan", "contact_id": "29795", "email": "amelia.mclellan@gmail.com", "orgname": "Kinaxis Inc", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 Mar 10 call reached Serenity, Amelia not available, call ended without resolution\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no conversation\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-20T15:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 15:16:49] Added to queue. Total in queue: 4 [2026-03-20 16:06:44] RAW (decoded): { "contact": { "id": "29338", "email": "taniab@stoney-nation.com", "first_name": "Tania", "last_name": "Baptiste", "phone": "4038812645", "orgname": "Stoney Tribal Administration", "customer_acct_name": "Stoney Tribal Administration", "tags": "250205 AST Members, inPipeline2, 250507 phone cannot be recovered, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01994", "full_name": "Tania Baptiste", "members_type": "AST", "city_1": "Morley", "province": "AB", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-11", "pipeline_2_members_only_ast": "", "individual_id": "338734", "no_email_solicitation": "False", "area_code": "403", "time_zone": "4", "blocnote": "29 April 2025 Wrong number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T15:06:42-04:00", "intcode": "06", "old_int_code": "16", "notrenewedother": "Phone cannot be recovered", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0081", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01994", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "taniab@stoney-nation.com", "aitm_status_called": "2026-03-20T16:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was an outbound attempt to reach Carly Myers but went to voicemail immediately without any conversation.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-20 16:06:44] Payload: { "from_number": "+14375242727", "to_number": "+14038812645", "retell_llm_dynamic_variables": { "first_name": "Tania", "last_name": "Baptiste", "full_name": "Tania Baptiste", "contact_id": "29338", "email": "taniab@stoney-nation.com", "orgname": "Stoney Tribal Administration", "member_type": "AST", "bloc_notes_ac": "29 April 2025 Wrong number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-20T16:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 16:06:44] Added to queue. Total in queue: 1 [2026-03-20 17:06:44] RAW (decoded): { "contact": { "id": "34676", "email": "mistylee1@hotmail.com", "first_name": "Misty", "last_name": "Lee", "phone": "2507104171", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "326026", "full_name": "Misty Lee", "do_id": "L25A01291", "language": "English", "canceldate": "2025-01-22", "time_zone": "5", "area_code": "250", "members_type": "AST", "new_member_date_2": "2024-02-12", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "BC", "intcode": "06", "blocnote": "june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T16:06:46-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A01291", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-01-22", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "mistylee1@hotmail.com", "aitm_status_called": "2026-03-20T17:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was made to the contact but went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "14", "number_of_calls_reached": "1", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-20 17:06:44] Payload: { "from_number": "+14375242727", "to_number": "+12507104171", "retell_llm_dynamic_variables": { "first_name": "Misty", "last_name": "Lee", "full_name": "Misty Lee", "contact_id": "34676", "email": "mistylee1@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-03-20T17:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 17:06:44] Added to queue. Total in queue: 1 [2026-03-20 17:06:44] RAW (decoded): { "contact": { "id": "29558", "email": "kevin.hinman@wolterskluwer.com", "first_name": "Kevin", "last_name": "Hinman", "phone": "3157671293", "orgname": "Wolters Kluwer", "customer_acct_name": "Wolters Kluwer", "tags": "payroll.ca visited, Member portal, 250205 AST Members, 250521 phone cannot be recovered, 250903 Update AST from Mem Portal, 251120 changed int_code to 99, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02800", "full_name": "Kevin Hinman", "members_type": "AST", "city_1": "Long Beach", "province": "CA", "language": "English", "lead_status": "Lapsed Member", "last_login_date": "2025-02-26T10:49:23-05:00", "new_member_date_2": "2019-12-16", "pipeline_2_members_only_ast": "", "individual_id": "283838", "no_email_solicitation": "False", "area_code": "310", "time_zone": "5", "intcode": "06", "blocnote": "20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no live contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T16:06:47-04:00", "notrenewedother": "Phone cannot be recovered", "old_int_code": "03", "last_engaged_date": "2025-05-29", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "temp_do_id_for_auto_old_do_id": "L25A02800", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-02-26", "last_act_type": "2025-02-26", "telemarketing_call_date": "2025-05-20", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "kevin.hinman@wolterskluwer.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0612", "aitm_status_called": "2026-03-20T17:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call reached a voicemail where the contact, Kevin Hinman, left a message indicating he could not answer the phone at the moment. No further conversation or actions were taken during the call.", "aitm_callsummarytitle": "Voicemail reached, no live contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1", "number_of_total_call_attempts": "5" } }, "seriesid": "196" } [2026-03-20 17:06:44] Payload: { "from_number": "+14375242727", "to_number": "+13157671293", "retell_llm_dynamic_variables": { "first_name": "Kevin", "last_name": "Hinman", "full_name": "Kevin Hinman", "contact_id": "29558", "email": "kevin.hinman@wolterskluwer.com", "orgname": "Wolters Kluwer", "member_type": "AST", "bloc_notes_ac": "20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no live contact", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-20T17:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 17:06:44] Added to queue. Total in queue: 2 [2026-03-20 17:06:45] RAW (decoded): { "contact": { "id": "30031", "email": "esterj@blackcomb.tech", "first_name": "Ester", "last_name": "Josse", "phone": "6049626261", "orgname": "Blackcomb Glass Ltd.", "customer_acct_name": "Blackcomb Glass Ltd.", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00283", "full_name": "Ester Josse", "members_type": "AST", "city_1": "Whistler", "province": "BC", "language": "English", "phone_2": "6049664054", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-26", "pipeline_2_members_only_ast": "", "individual_id": "272487", "canceldate": "2025-04-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "604", "time_zone": "5", "old_do_id": "AST0685", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "intcode": "06", "blocnote": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-18T14:06:45-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00283", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2023-01-26", "last_act_type": "2024-02-26", "pcl_status": "P", "pcl_completion_date": "2019-06-02", "pf1_status": "P", "pf1_completion_date": "2019-09-23", "pf2_status": "P", "pf2_completion_date": "2020-02-09", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-09-25", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "npi_email_temp": "esterj@blackcomb.tech", "aitm_status_called": "2026-03-20T17:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was made to the contact but was forwarded to voicemail and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "13", "old_int_code": "10", "number_of_calls_reached": "2", "npi_call_back_date_and_time": "2026-03-16T14:00:00-04:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "00" } }, "seriesid": "196" } [2026-03-20 17:06:45] Payload: { "from_number": "+14375242727", "to_number": "+16049626261", "retell_llm_dynamic_variables": { "first_name": "Ester", "last_name": "Josse", "full_name": "Ester Josse", "contact_id": "30031", "email": "esterj@blackcomb.tech", "orgname": "Blackcomb Glass Ltd.", "member_type": "AST", "bloc_notes_ac": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-03-20T17:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-20 17:06:45] Added to queue. Total in queue: 3