[2026-03-23 09:36:46] RAW (decoded): { "contact": { "id": "28743", "email": "matthew.chow@sfcsc.ca", "first_name": "Matthew", "last_name": "Chow", "phone": "6133766477", "orgname": "South Frontenac Community Services Corp.", "customer_acct_name": "South Frontenac Community Services Corp.", "tags": "250205 AST Members, inPipeline2, npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02685", "full_name": "Matthew Chow", "members_type": "AST", "city_1": "Sydenham", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-20", "pipeline_2_members_only_ast": "", "individual_id": "342605", "no_email_solicitation": "False", "area_code": "613", "time_zone": "2", "intcode": "06", "blocnote": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-08-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02685", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-12-03", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "old_do_id": "AST0256", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "matthew.chow@sfcsc.ca", "aitm_status_called": "2026-03-23T09:36:47-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was made to South and Frontenac Community Services but reached their general voicemail. No conversation with a human took place, and a message was left.", "aitm_callsummarytitle": "Call reached voicemail, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_total_call_attempts": "8", "number_of_calls_reached": "3", "mini_nps": "3", "onesentencenotrenewed": "The caller was unable to reach the intended contact through the automated system and ended the call.", "initialvalue": "Other", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-23 09:36:46] Payload: { "from_number": "+14375242727", "to_number": "+16133766477", "retell_llm_dynamic_variables": { "first_name": "Matthew", "last_name": "Chow", "full_name": "Matthew Chow", "contact_id": "28743", "email": "matthew.chow@sfcsc.ca", "orgname": "South Frontenac Community Services Corp.", "member_type": "AST", "bloc_notes_ac": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T09:36:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 09:36:46] Added to queue. Total in queue: 1 [2026-03-23 10:06:47] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "06", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-23T10:06:48-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was not answered and went directly to voicemail.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "13", "old_int_code": "03", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-23 10:06:47] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 10:06:47] Added to queue. Total in queue: 2 [2026-03-23 10:06:47] RAW (decoded): { "contact": { "id": "35858", "email": "keatingk@nbnet.nb.ca", "first_name": "Deborah", "last_name": "Keating", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Deborah Keating", "language": "English", "canceldate": "2024-05-02", "cpa_certification": "PCP", "time_zone": "1", "area_code": "506", "members_type": "AST", "do_id": "L25A01440", "new_member_date_2": "2022-02-24", "cert_status": "WITHDRAWN_CPE", "phone_2": "5066227924", "province": "NB", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "196840", "intcode": "03", "blocnote": "June 16 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 contact not available, will call back later", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "paid_thru": "2024-02-29", "temp_do_id_for_auto_old_do_id": "L25A01440", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-05-27", "pf1_status": "P", "pf1_completion_date": "2012-07-10", "pf2_status": "P", "pf2_completion_date": "2013-01-25", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-03-07", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "keatingk@nbnet.nb.ca", "aitm_status_called": "2026-03-23T10:06:48-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Deborah but was informed she was not available and had gone away for a week. The agent decided to call back later and ended the call without leaving a message.", "aitm_callsummarytitle": "Contact Not Available, Call Back Later", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "old_int_code": "6", "retell_call_status": "ended", "number_of_calls_reached": "7", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-23 10:06:47] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-23T10:06:48-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call reached voicemail and the contact was not available to speak. No conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "13", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "03" } }, "seriesid": "196" } [2026-03-23 10:06:47] Payload: { "from_number": "+14375242727", "to_number": "+19058774411", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "235", "province": "ON", "toronto_current_time": "2026-03-23T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 10:06:47] Added to queue. Total in queue: 3 [2026-03-23 10:06:48] RAW (decoded): { "contact": { "id": "37652", "email": "acondon_@outlook.com", "first_name": "Amanda", "last_name": "Condon", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Amanda Condon", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "709", "members_type": "AST", "do_id": "L25A01595", "new_member_date_2": "2023-05-19", "phone_2": "7097706837", "province": "NL", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "325296", "intcode": "03", "blocnote": "June 17 2025 vm\n2026 Feb 26 callback scheduled for next day\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached a gatekeeper; Amanda not available, call ended.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01595", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2023-09-20", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acondon_@outlook.com", "aitm_status_called": "2026-03-23T10:06:49-04:00", "number_of_call_attempts": "0", "npi_call_back_date_and_time": "2026-02-27T14:16:00-05:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "16", "npi_transcriptsummary": "The agent called to speak with Amanda but was informed she was not available. The call ended shortly after without further conversation or task completion.", "aitm_callsummarytitle": "Contact Not Available - Amanda Not Reached", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "06", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "7", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-23 10:16:49] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "06", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T10:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-23T10:06:48-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was not answered and went directly to voicemail. No conversation took place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "14", "old_int_code": "03", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-23 10:16:49] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 10:16:49] Added to queue. Total in queue: 3 [2026-03-23 10:16:50] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T10:06:48-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-23T10:06:48-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was made to Charlene Burnett but reached her voicemail. No conversation took place as the voicemail message was heard.", "aitm_callsummarytitle": "Voicemail reached - no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "14", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "03" } }, "seriesid": "196" } [2026-03-23 10:16:50] Payload: { "from_number": "+14375242727", "to_number": "+19053304267", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T10:06:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 10:16:50] Added to queue. Total in queue: 4 [2026-03-23 11:01:46] RAW (decoded): { "contact": { "id": "28821", "email": "h.scherby@biocodex.com", "first_name": "Helena", "last_name": "Scherby", "phone": "7189178188", "orgname": "Biocodex", "customer_acct_name": "Biocodex", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02796", "full_name": "Helena Scherby", "members_type": "AST", "city_1": "Bedminster", "province": "NJ", "language": "English", "lead_status": "Lapsed Member", "last_engaged_date": "2025-10-01", "new_member_date_2": "2024-11-27", "pipeline_2_members_only_ast": "", "individual_id": "344773", "no_email_solicitation": "False", "time_zone": "2", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02796", "last_act_type": "2024-11-27", "blocnote": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, no human answered", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-30", "trc": "False", "wera": "False", "npi_email_temp": "h.scherby@biocodex.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST1270", "aitm_status_called": "2026-03-23T11:01:47-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call reached the customer service voicemail of CGL Cohesion New York, and no human was reached or spoken to during the call.", "aitm_callsummarytitle": "Voicemail reached, no human answered", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "9", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-23 11:01:46] Payload: { "from_number": "+14375242727", "to_number": "+17189178188", "retell_llm_dynamic_variables": { "first_name": "Helena", "last_name": "Scherby", "full_name": "Helena Scherby", "contact_id": "28821", "email": "h.scherby@biocodex.com", "orgname": "Biocodex", "member_type": "AST", "bloc_notes_ac": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, no human answered", "number_of_passed_courses": "0", "extension": "", "province": "NJ", "toronto_current_time": "2026-03-23T11:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 11:01:46] Added to queue. Total in queue: 1 [2026-03-23 11:01:46] RAW (decoded): { "contact": { "id": "16771", "email": "jdajao@manawa.net", "first_name": "Jeanne", "last_name": "Dajao", "phone": "6478472783", "orgname": "Manawa", "customer_acct_name": "Manawa", "tags": "payroll.ca visited, 250205 AST Members, fixTelemarketingMay, npiAlert13, TMAI", "ip4": "0.0.0.0", "fields": { "full_name": "Jeanne Marie Dajao", "language": "English", "domain_1": "manawa.net", "do_id": "L25A01968", "time_zone": "2", "area_code": "647", "region": "CDN", "last_engaged_date": "2024-12-16", "members_type": "AST", "city_1": "Toronto", "province": "ON", "lead_status": "Lapsed Member", "new_member_date_2": "2022-06-02", "pipeline_2_members_only_ast": "", "individual_id": "309437", "no_email_solicitation": "False", "intcode": "03", "sendaprilemail": "Yes", "sendpreexpirationemail": "2025-05-13T15:00:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "blocnote": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 20 contact not available, asked to call back later.", "resourceaware": "Yes", "resourcevisitedselfreport": "About a year ago", "value_designation": "No", "pipeline_1_lapsed_members": "Lapsed Members", "old_int_code": "06", "paid_thru": "2025-05-31", "old_do_id": "AST0328", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01968", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2025-05-28", "last_act_type": "2025-05-28", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jdajao@manawa.net", "aitm_status_called": "2026-03-23T11:01:47-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called Britta asking to speak with Jeanne, but Britta declined and the agent ended the call politely, stating they would call back later.", "aitm_callsummarytitle": "Call ended after contact declined to connect to Jeanne", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "8", "number_of_calls_reached": "4", "mini_nps": "3", "onesentencenotrenewed": "Contact declined to speak with the intended person.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Contact not available to speak; asked to call back later.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-23 11:01:46] Payload: { "from_number": "+14375242727", "to_number": "+16478472783", "retell_llm_dynamic_variables": { "first_name": "Jeanne", "last_name": "Dajao", "full_name": "Jeanne Dajao", "contact_id": "16771", "email": "jdajao@manawa.net", "orgname": "Manawa", "member_type": "AST", "bloc_notes_ac": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 20 contact not available, asked to call back later.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T11:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 11:01:46] Added to queue. Total in queue: 2 [2026-03-23 11:01:46] RAW (decoded): { "contact": { "id": "31128", "email": "shannonburnside12@gmail.com", "first_name": "Shannon", "last_name": "Burnside", "phone": "5193641770", "orgname": "Exceldor Foods Ltd", "customer_acct_name": "Exceldor Foods Ltd", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Shannon Burnside", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Chesley", "province": "ON", "phone_2": "2262303040", "do_id": "L25A01683", "pipeline_2_members_only_ast": "", "new_member_date_2": "2018-03-28", "canceldate": "2025-05-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "individual_id": "262071", "language": "English", "old_do_id": "AST1656", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "03", "blocnote": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended\n2026 Mar 20 call reached automated system, no human answered", "cert_status": "WITHDRAWN_CPE", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01683", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2018-07-16", "pf1_status": "P", "pf1_completion_date": "2018-10-28", "pf2_status": "P", "pf2_completion_date": "2018-12-24", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-07-14", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "shannonburnside12@gmail.com", "aitm_status_called": "2026-03-23T11:01:47-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The call was made to Exceda Cooperative Hanover Plant and reached an automated system with a menu. The caller pressed the digit to reach an employee but the call was disconnected shortly after without reaching a human or completing any survey or renewal process.", "aitm_callsummarytitle": "Call reached automated system, no human answered", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "13", "old_int_code": "06", "number_of_calls_reached": "3", "onesentencenotrenewed": "Contact no longer with the company and no new contact information available." } }, "seriesid": "196" } [2026-03-23 11:01:46] Payload: { "from_number": "+14375242727", "to_number": "+15193641770", "retell_llm_dynamic_variables": { "first_name": "Shannon", "last_name": "Burnside", "full_name": "Shannon Burnside", "contact_id": "31128", "email": "shannonburnside12@gmail.com", "orgname": "Exceldor Foods Ltd", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended\n2026 Mar 20 call reached automated system, no human answered", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T11:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 11:01:46] Added to queue. Total in queue: 3 [2026-03-23 11:01:46] RAW (decoded): { "contact": { "id": "29642", "email": "tosh.nancy@gmail.com", "first_name": "Nancy", "last_name": "Tosh", "phone": "5149359656", "orgname": "Evangel Pentecostal Church", "customer_acct_name": "Evangel Pentecostal Church", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02893", "full_name": "Nancy Tosh", "members_type": "AST", "city_1": "Saint Lazare", "province": "QC", "language": "English", "phone_2": "5147950546", "lead_status": "Lapsed Member", "new_member_date_2": "2015-03-05", "pipeline_2_members_only_ast": "", "individual_id": "232719", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "514", "time_zone": "2", "intcode": "03", "blocnote": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02893", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2025-03-24", "last_act_type": "2025-03-24", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2015-07-06", "pf1_status": "P", "pf1_completion_date": "2015-11-23", "pf2_status": "P", "pf2_completion_date": "2016-06-13", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2017-01-18", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "tosh.nancy@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1425", "aitm_status_called": "2026-03-23T11:01:47-04:00", "number_of_call_attempts": "0", "number_of_total_call_attempts": "5", "npi_transcriptsummary": "The agent called Evangel Church and asked to speak with Nancy, but was informed that Nancy works from home and is best reached by email. The agent thanked the user and ended the call.", "aitm_callsummarytitle": "Contact not available, advised to email", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "6", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "5" } }, "seriesid": "196" } [2026-03-23 11:01:46] Payload: { "from_number": "+14375242727", "to_number": "+15149359656", "retell_llm_dynamic_variables": { "first_name": "Nancy", "last_name": "Tosh", "full_name": "Nancy Tosh", "contact_id": "29642", "email": "tosh.nancy@gmail.com", "orgname": "Evangel Pentecostal Church", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email", "number_of_passed_courses": "4", "extension": "", "province": "QC", "toronto_current_time": "2026-03-23T11:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 11:01:46] Added to queue. Total in queue: 4 [2026-03-23 11:01:47] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "03", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-23T11:01:47-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent attempted to reach a live person through the dial-by-name directory multiple times but was stuck in a loop with the automated system and could not connect to a human. The call ended without reaching the intended contact.", "aitm_callsummarytitle": "Failed to Reach Live Person - System Loop", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "15", "number_of_calls_reached": "5", "number_of_total_call_attempts": "10", "mini_nps": "3", "onesentencenotrenewed": "Could not reach a live person due to automated system loop.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Unable to reach a live person due to system loop.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-23 11:01:47] Payload: { "from_number": "+14375242727", "to_number": "+18558990970", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-23T11:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 11:01:47] Added to queue. Total in queue: 5 [2026-03-23 11:11:49] RAW (decoded): { "contact": { "id": "31128", "email": "shannonburnside12@gmail.com", "first_name": "Shannon", "last_name": "Burnside", "phone": "5193641770", "orgname": "Exceldor Foods Ltd", "customer_acct_name": "Exceldor Foods Ltd", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Shannon Burnside", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Chesley", "province": "ON", "phone_2": "2262303040", "do_id": "L25A01683", "pipeline_2_members_only_ast": "", "new_member_date_2": "2018-03-28", "canceldate": "2025-05-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "individual_id": "262071", "language": "English", "old_do_id": "AST1656", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended\n2026 Mar 20 call reached automated system, no human answered\n2026 Mar 23 call reached voicemail, no human contact", "cert_status": "WITHDRAWN_CPE", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T11:01:47-04:00", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01683", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2018-07-16", "pf1_status": "P", "pf1_completion_date": "2018-10-28", "pf2_status": "P", "pf2_completion_date": "2018-12-24", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-07-14", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "shannonburnside12@gmail.com", "aitm_status_called": "2026-03-23T11:01:47-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was made to a contact at Exceda Cooperative Hanover Plant but reached voicemail. No conversation with a human occurred, and no further action was taken during the call.", "aitm_callsummarytitle": "Voicemail reached, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "14", "old_int_code": "03", "number_of_calls_reached": "3", "onesentencenotrenewed": "Contact no longer with the company and no new contact information available." } }, "seriesid": "196" } [2026-03-23 11:11:49] Payload: { "from_number": "+14375242727", "to_number": "+12262303040", "retell_llm_dynamic_variables": { "first_name": "Shannon", "last_name": "Burnside", "full_name": "Shannon Burnside", "contact_id": "31128", "email": "shannonburnside12@gmail.com", "orgname": "Exceldor Foods Ltd", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended\n2026 Mar 20 call reached automated system, no human answered\n2026 Mar 23 call reached voicemail, no human contact", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T11:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 11:11:49] Added to queue. Total in queue: 6 [2026-03-23 13:01:47] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T10:06:49-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "03", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-23T13:01:47-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The agent called Savitree on behalf of the National Payroll Institute to discuss her recent membership experience but reached voicemail and left a message.", "aitm_callsummarytitle": "Voicemail reached, message left", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "14", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-23 13:01:47] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T13:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 13:01:47] Added to queue. Total in queue: 1 [2026-03-23 13:01:47] RAW (decoded): { "contact": { "id": "31324", "email": "rayhab19@hotmail.com", "first_name": "Rayhab", "last_name": "Williamson", "phone": "7804623456", "orgname": "TappCONNECT Inc.", "customer_acct_name": "TappCONNECT Inc.", "tags": "npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Rayhab (Rae) Williamson", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Sherwood Park", "province": "AB", "phone_2": "7806600273", "do_id": "L25A02104", "pipeline_2_members_only_ast": "", "new_member_date_2": "2014-08-22", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "2", "area_code": "780", "time_zone": "4", "blocnote": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T13:06:48-04:00", "intcode": "03", "language": "English", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "191212", "pds_may": "2", "cert_status": "WITHDRAWN_CPE", "pds_july": "2", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "2", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02104", "temp_intcode_for_auto_old_int_code": "03", "old_do_id": "AST1854", "canceldate": "2025-10-01", "pds_september": "2", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-04-27", "pf1_status": "P", "pf1_completion_date": "2013-03-14", "pf2_status": "P", "pf2_completion_date": "2014-12-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2013-02-27", "number_of_passed_courses": "4", "pds_october": "2", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "pds_november": "2", "npi_email_temp": "rayhab19@hotmail.com", "aitm_status_called": "2026-03-23T13:01:47-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent attempted to reach Rayhab Williamson regarding their National Payroll Institute membership but was unable to speak with them directly. The call was answered by a representative who did not connect the agent to Rayhab. The agent ended the call after multiple unsuccessful attempts to reach Rayhab.", "aitm_callsummarytitle": "Unable to Reach Rayhab Williamson", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "16", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "8", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-23 13:01:47] Payload: { "from_number": "+14375242727", "to_number": "+17804623456", "retell_llm_dynamic_variables": { "first_name": "Rayhab", "last_name": "Williamson", "full_name": "Rayhab Williamson", "contact_id": "31324", "email": "rayhab19@hotmail.com", "orgname": "TappCONNECT Inc.", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-03-23T13:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 13:01:47] Added to queue. Total in queue: 2 [2026-03-23 13:11:48] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T13:01:47-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left\n2026 Mar 23 reached voicemail, no message left", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "03", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-23T13:01:47-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The agent called to speak with Savitree on behalf of the National Payroll Institute but reached voicemail and was informed that Savitree was not available. The agent did not leave a message and the call ended shortly after.", "aitm_callsummarytitle": "Voicemail reached, no message left", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "15", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-23 13:11:48] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left\n2026 Mar 23 reached voicemail, no message left", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T13:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 13:11:48] Added to queue. Total in queue: 3 [2026-03-23 14:06:44] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T12:06:50-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The agent called Tonya Bishop on behalf of the National Payroll Institute to discuss her membership but was met with a voicemail greeting and did not reach Tonya directly. The call ended after the voicemail message without further interaction.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "15" } }, "seriesid": "196" } [2026-03-23 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+19024637177", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left", "number_of_passed_courses": "2", "extension": "146", "province": "NS", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:06:44] RAW (decoded): { "contact": { "id": "44074", "email": "sa_mehdi@hotmail.com", "first_name": "Syed", "last_name": "Mehdi", "phone": "4169971747", "orgname": "", "customer_acct_name": "", "tags": "251104 New AST, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "282971", "full_name": "Syed Mehdi", "members_type": "AST", "new_member_date_2": "2020-01-22", "paid_thru": "2025-12-31", "phone_2": "4169971747", "cert_status": "PENDING", "pcl_status": "P", "pcl_completion_date": "2020-05-17", "pf1_status": "P", "pf1_completion_date": "2022-02-27", "pf2_status": "P", "pf2_completion_date": "2024-02-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-10-26", "province": "ON", "cpa_certification": "PCP", "last_act_type": "2024-12-21", "language": "English", "pds_october": "1", "do_id": "L25A02940", "lead_status": "Lapsed Member", "number_of_passed_courses": "4", "time_zone": "2", "temp_do_id_for_auto_old_do_id": "L25A02940", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "blocnote": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-12T10:06:52-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "trc": "True", "wera": "False", "pds_november": "1", "npi_email_temp": "sa_mehdi@hotmail.com", "canceldate": "2026-03-03", "ln_entered_date": "2026-03-04", "old_do_id": "AST2440", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "5", "number_of_total_call_attempts": "5", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately upon connection.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "npi_call_back_date_and_time": "2026-03-19T13:00:00-04:00", "npi_call_back_time_hour": "13", "npi_call_back_time_minute": "00", "mini_nps": "5", "initialvalue": "Designation", "age_range": "46-60", "old_int_code": "14" } }, "seriesid": "196" } [2026-03-23 14:06:44] Added to queue. Total in queue: 1 [2026-03-23 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+14169971747", "retell_llm_dynamic_variables": { "first_name": "Syed", "last_name": "Mehdi", "full_name": "Syed Mehdi", "contact_id": "44074", "email": "sa_mehdi@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:06:44] Added to queue. Total in queue: 2 [2026-03-23 14:06:44] RAW (decoded): { "contact": { "id": "34237", "email": "acomeau@ceed.ca", "first_name": "Alissa", "last_name": "Comeau", "phone": "9025363601", "orgname": "Centre for Entrepreneurship Education and Development (CEED)", "customer_acct_name": "Centre for Entrepreneurship Education and Development (CEED)", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "312699", "full_name": "Alissa Comeau", "do_id": "L25A01184", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "902", "members_type": "AST", "new_member_date_2": "2022-05-05", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T13:06:48-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01184", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2023-04-27", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acomeau@ceed.ca", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call reached voicemail and no conversation with a human took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "10", "mini_nps": "5", "initialvalue": "Stay Current", "age_range": "18-30", "old_int_code": "10", "number_of_calls_reached": "1", "npi_call_back_date_and_time": "2026-03-11T15:00:00-04:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00" } }, "seriesid": "196" } [2026-03-23 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+19025363601", "retell_llm_dynamic_variables": { "first_name": "Alissa", "last_name": "Comeau", "full_name": "Alissa Comeau", "contact_id": "34237", "email": "acomeau@ceed.ca", "orgname": "Centre for Entrepreneurship Education and Development (CEED)", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 Feb 26 voicemail reached, no contact answered\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 09 contact answered and completed survey, positive satisfaction, no renewal intent expressed\n2026 Mar 11 callback scheduled for 3:00 PM\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:06:44] Added to queue. Total in queue: 3 [2026-03-23 14:06:44] RAW (decoded): { "contact": { "id": "30092", "email": "parker-campbell@hotmail.com", "first_name": "Parker", "last_name": "Campbell", "phone": "4169675900", "orgname": "Alzheimer Society Of Canada", "customer_acct_name": "Alzheimer Society Of Canada", "tags": "payrollcompliance visited, Unsub, 250205 AST Members, inPipeline2, fixDhms, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02086", "full_name": "Parker Campbell", "members_type": "AST", "city_1": "Toron", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-08-20", "pipeline_2_members_only_ast": "", "individual_id": "341086", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact\n2026 Mar 18 call reached voicemail of Alzheimer's Society of Ontario, no human contact made\n2026 Mar 20 call reached voicemail at Alzheimer's Society of Ontario, no human answered", "pipeline_1_lapsed_members": "Lapsed Members", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T13:06:48-04:00", "last_engaged_date": "2025-07-04", "unsub_reason": "I'm not interested in payroll issues anymore.", "paid_thru": "2025-07-31", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02086", "temp_intcode_for_auto_old_int_code": "06", "old_do_id": "AST0202", "canceldate": "2025-10-01", "last_infoline_date_type": "2025-05-08", "last_act_type": "2025-05-08", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "parker-campbell@hotmail.com", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call reached a voicemail system for the Alzheimer's Society of Ontario and navigated through the automated directory to reach Colleen Bradley, the director of planned giving and bequests, but the call was not answered by a human and went to voicemail.", "aitm_callsummarytitle": "Voicemail reached at Alzheimer's Society of Ontario", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "8", "old_int_code": "08", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-23 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+14169675900", "retell_llm_dynamic_variables": { "first_name": "Parker", "last_name": "Campbell", "full_name": "Parker Campbell", "contact_id": "30092", "email": "parker-campbell@hotmail.com", "orgname": "Alzheimer Society Of Canada", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact\n2026 Mar 18 call reached voicemail of Alzheimer's Society of Ontario, no human contact made\n2026 Mar 20 call reached voicemail at Alzheimer's Society of Ontario, no human answered", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:06:44] Added to queue. Total in queue: 4 [2026-03-23 14:06:44] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "06", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T11:06:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail. No conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "11", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-23 14:06:44] Payload: { "from_number": "+14375242727", "to_number": "+12044881757", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:06:44] Added to queue. Total in queue: 5 [2026-03-23 14:06:46] RAW (decoded): { "contact": { "id": "29037", "email": "michellea@benningtonfinancial.ca", "first_name": "Michelle", "last_name": "Anderson", "phone": "9059016201", "orgname": "Bennington Financial Corp.", "customer_acct_name": "Bennington Financial Corp.", "tags": "payroll.ca visited, 250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02936", "full_name": "Michelle Anderson, CHRP", "members_type": "AST", "city_1": "Oakville", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2025-01-02", "pipeline_2_members_only_ast": "", "individual_id": "345867", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "intcode": "06", "blocnote": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T13:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02936", "temp_intcode_for_auto_old_int_code": "6", "last_engaged_date": "2025-10-01", "last_infoline_date_type": "2025-09-05", "last_act_type": "2025-09-05", "telemarketing_call_date": "2025-10-30", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "michellea@benningtonfinancial.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0041", "aitm_status_called": "2026-03-23T14:06:46-04:00", "number_of_call_attempts": "5", "number_of_total_call_attempts": "5", "npi_transcriptsummary": "The call was made to the contact but went to voicemail and no conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-23 14:06:46] Payload: { "from_number": "+14375242727", "to_number": "+19059016201", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Anderson", "full_name": "Michelle Anderson", "contact_id": "29037", "email": "michellea@benningtonfinancial.ca", "orgname": "Bennington Financial Corp.", "member_type": "AST", "bloc_notes_ac": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T14:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:06:46] Added to queue. Total in queue: 6 [2026-03-23 14:06:46] RAW (decoded): { "contact": { "id": "30031", "email": "esterj@blackcomb.tech", "first_name": "Ester", "last_name": "Josse", "phone": "6049626261", "orgname": "Blackcomb Glass Ltd.", "customer_acct_name": "Blackcomb Glass Ltd.", "tags": "250205 AST Members, npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00283", "full_name": "Ester Josse", "members_type": "AST", "city_1": "Whistler", "province": "BC", "language": "English", "phone_2": "6049664054", "lead_status": "Lapsed Member", "new_member_date_2": "2024-02-26", "pipeline_2_members_only_ast": "", "individual_id": "272487", "canceldate": "2025-04-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "604", "time_zone": "5", "old_do_id": "AST0685", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "intcode": "03", "blocnote": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 contact answered by Alyssa, Ester not in office, call ended before scheduling", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T17:06:45-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00283", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2023-01-26", "last_act_type": "2024-02-26", "pcl_status": "P", "pcl_completion_date": "2019-06-02", "pf1_status": "P", "pf1_completion_date": "2019-09-23", "pf2_status": "P", "pf2_completion_date": "2020-02-09", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2019-09-25", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "npi_email_temp": "esterj@blackcomb.tech", "aitm_status_called": "2026-03-23T14:06:47-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called Blackcomb Glass and Facade Technology and spoke with Alyssa, who informed that Ester was not in the office. The agent asked for the best date and time to reach Ester, but the call ended shortly after without further scheduling.", "aitm_callsummarytitle": "Contact not available, call ended early", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "14", "old_int_code": "06", "number_of_calls_reached": "3", "npi_call_back_date_and_time": "2026-03-16T14:00:00-04:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "00" } }, "seriesid": "196" } [2026-03-23 14:06:46] Payload: { "from_number": "+14375242727", "to_number": "+16049626261", "retell_llm_dynamic_variables": { "first_name": "Ester", "last_name": "Josse", "full_name": "Ester Josse", "contact_id": "30031", "email": "esterj@blackcomb.tech", "orgname": "Blackcomb Glass Ltd.", "member_type": "AST", "bloc_notes_ac": "Apr 15 2025 in a meeting\r\nJuly 8 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 03 reached voicemail, no human contact\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, contact not available\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 voicemail reached, no human contact\n2026 Mar 09 reached voicemail, no conversation\n2026 Mar 11 contact answered by Alyssa, Ester unavailable, no message taken\n2026 Mar 13 call reached Alyssa, Ester not available\n2026 Mar 16 callback scheduled for Ester at 2:00 PM\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 18 voicemail reached, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 contact answered by Alyssa, Ester not in office, call ended before scheduling", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-03-23T14:06:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:06:46] Added to queue. Total in queue: 7 [2026-03-23 14:16:46] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T14:06:45-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was an outbound attempt to reach Tanya Windsor but went to her confidential voicemail. No conversation with a human occurred, and no further action was taken during the call.", "aitm_callsummarytitle": "Voicemail reached, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "3", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "16" } }, "seriesid": "196" } [2026-03-23 14:16:46] Payload: { "from_number": "+14375242727", "to_number": "+19024028402", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction", "number_of_passed_courses": "2", "extension": "", "province": "NS", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:16:46] Added to queue. Total in queue: 8 [2026-03-23 14:16:47] RAW (decoded): { "contact": { "id": "44074", "email": "sa_mehdi@hotmail.com", "first_name": "Syed", "last_name": "Mehdi", "phone": "4169971747", "orgname": "", "customer_acct_name": "", "tags": "251104 New AST, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "282971", "full_name": "Syed Mehdi", "members_type": "AST", "new_member_date_2": "2020-01-22", "paid_thru": "2025-12-31", "phone_2": "4169971747", "cert_status": "PENDING", "pcl_status": "P", "pcl_completion_date": "2020-05-17", "pf1_status": "P", "pf1_completion_date": "2022-02-27", "pf2_status": "P", "pf2_completion_date": "2024-02-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-10-26", "province": "ON", "cpa_certification": "PCP", "last_act_type": "2024-12-21", "language": "English", "pds_october": "1", "do_id": "L25A02940", "lead_status": "Lapsed Member", "number_of_passed_courses": "4", "time_zone": "2", "temp_do_id_for_auto_old_do_id": "L25A02940", "date_of_renewal_identification": "", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "blocnote": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T14:06:45-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "trc": "True", "wera": "False", "pds_november": "1", "npi_email_temp": "sa_mehdi@hotmail.com", "canceldate": "2026-03-03", "ln_entered_date": "2026-03-04", "old_do_id": "AST2440", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was made to the contact but reached voicemail and no conversation took place.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "npi_call_back_date_and_time": "2026-03-19T13:00:00-04:00", "npi_call_back_time_hour": "13", "npi_call_back_time_minute": "00", "mini_nps": "5", "initialvalue": "Designation", "age_range": "46-60", "old_int_code": "14" } }, "seriesid": "196" } [2026-03-23 14:16:47] Payload: { "from_number": "+14375242727", "to_number": "+14169971747", "retell_llm_dynamic_variables": { "first_name": "Syed", "last_name": "Mehdi", "full_name": "Syed Mehdi", "contact_id": "44074", "email": "sa_mehdi@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Dec 11 2025 vm Dec 16 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 12 contact interested in renewing but requested callback next week - NPI# not provided\n2026 Mar 19 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:16:47] Added to queue. Total in queue: 9 [2026-03-23 14:16:47] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "06", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T14:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-23T14:06:45-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The agent called the Pembina Trail School Division to speak with Donna on behalf of the National Payroll Institute. After navigating through the automated system and speaking with a receptionist, the agent was transferred but Donna was unavailable, and the call ended with a voicemail message.", "aitm_callsummarytitle": "Voicemail reached, no contact with Donna", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "12", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-23 14:16:47] Payload: { "from_number": "+14375242727", "to_number": "+12047994574", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-23T14:06:45-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 14:16:47] Added to queue. Total in queue: 10 [2026-03-23 17:06:45] RAW (decoded): { "contact": { "id": "29338", "email": "taniab@stoney-nation.com", "first_name": "Tania", "last_name": "Baptiste", "phone": "4038812645", "orgname": "Stoney Tribal Administration", "customer_acct_name": "Stoney Tribal Administration", "tags": "250205 AST Members, inPipeline2, 250507 phone cannot be recovered, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01994", "full_name": "Tania Baptiste", "members_type": "AST", "city_1": "Morley", "province": "AB", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-11", "pipeline_2_members_only_ast": "", "individual_id": "338734", "no_email_solicitation": "False", "area_code": "403", "time_zone": "4", "blocnote": "29 April 2025 Wrong number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T16:06:45-04:00", "intcode": "06", "old_int_code": "16", "notrenewedother": "Phone cannot be recovered", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0081", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01994", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "taniab@stoney-nation.com", "aitm_status_called": "2026-03-23T17:06:46-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by a human and went directly to voicemail.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-23 17:06:45] Payload: { "from_number": "+14375242727", "to_number": "+14038812645", "retell_llm_dynamic_variables": { "first_name": "Tania", "last_name": "Baptiste", "full_name": "Tania Baptiste", "contact_id": "29338", "email": "taniab@stoney-nation.com", "orgname": "Stoney Tribal Administration", "member_type": "AST", "bloc_notes_ac": "29 April 2025 Wrong number\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 contact informed Tania no longer with Stoney Travel Association, no new contact info available\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 11 voicemail reached, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-03-23T17:06:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 17:06:45] Added to queue. Total in queue: 1 [2026-03-23 18:06:43] RAW (decoded): { "contact": { "id": "34676", "email": "mistylee1@hotmail.com", "first_name": "Misty", "last_name": "Lee", "phone": "2507104171", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, 250903 Update Lapsed from Mem portal, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "326026", "full_name": "Misty Lee", "do_id": "L25A01291", "language": "English", "canceldate": "2025-01-22", "time_zone": "5", "area_code": "250", "members_type": "AST", "new_member_date_2": "2024-02-12", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "BC", "intcode": "06", "blocnote": "june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T17:06:45-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A01291", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-01-22", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "mistylee1@hotmail.com", "aitm_status_called": "2026-03-23T18:06:44-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately after the agent's greeting.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "14", "number_of_calls_reached": "1", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-23 18:06:43] Payload: { "from_number": "+14375242727", "to_number": "+12507104171", "retell_llm_dynamic_variables": { "first_name": "Misty", "last_name": "Lee", "full_name": "Misty Lee", "contact_id": "34676", "email": "mistylee1@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 24 September 2025 VM\n2026 Mar 04 call reached voicemail, no message left\n2026 Mar 06 contact said might reregister in future but unable to complete survey due to driving\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 13 voicemail reached, no human contact\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-03-23T18:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 18:06:43] Added to queue. Total in queue: 1 [2026-03-23 18:06:43] RAW (decoded): { "contact": { "id": "29558", "email": "kevin.hinman@wolterskluwer.com", "first_name": "Kevin", "last_name": "Hinman", "phone": "3157671293", "orgname": "Wolters Kluwer", "customer_acct_name": "Wolters Kluwer", "tags": "payroll.ca visited, Member portal, 250205 AST Members, 250521 phone cannot be recovered, 250903 Update AST from Mem Portal, 251120 changed int_code to 99, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02800", "full_name": "Kevin Hinman", "members_type": "AST", "city_1": "Long Beach", "province": "CA", "language": "English", "lead_status": "Lapsed Member", "last_login_date": "2025-02-26T10:49:23-05:00", "new_member_date_2": "2019-12-16", "pipeline_2_members_only_ast": "", "individual_id": "283838", "no_email_solicitation": "False", "area_code": "310", "time_zone": "5", "intcode": "06", "blocnote": "20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no live contact\n2026 Mar 20 voicemail reached - Kevin Hinman", "dhmsfin_telemarketing_last_contacted_date": "2026-03-20T17:06:45-04:00", "notrenewedother": "Phone cannot be recovered", "old_int_code": "03", "last_engaged_date": "2025-05-29", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "temp_do_id_for_auto_old_do_id": "L25A02800", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-02-26", "last_act_type": "2025-02-26", "telemarketing_call_date": "2025-05-20", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "kevin.hinman@wolterskluwer.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0612", "aitm_status_called": "2026-03-23T18:06:44-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call reached a voicemail where the contact, Kevin Hinman, left a message indicating he could not answer the phone at the moment.", "aitm_callsummarytitle": "Voicemail reached - Kevin Hinman", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "1", "number_of_total_call_attempts": "6" } }, "seriesid": "196" } [2026-03-23 18:06:43] Payload: { "from_number": "+14375242727", "to_number": "+13157671293", "retell_llm_dynamic_variables": { "first_name": "Kevin", "last_name": "Hinman", "full_name": "Kevin Hinman", "contact_id": "29558", "email": "kevin.hinman@wolterskluwer.com", "orgname": "Wolters Kluwer", "member_type": "AST", "bloc_notes_ac": "20 May 2025 Invalid phone number\n2026 Mar 02 call reached voicemail, no contact made\n2026 Mar 04 reached voicemail - no contact\n2026 Mar 06 call initiated but no response from contact\n2026 Mar 09 voicemail reached, no contact with Kevin\n2026 Mar 11 call reached Kevin but ended quickly, voicemail reached\n2026 Mar 13 call went to voicemail, no contact reached\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 voicemail reached, no live contact\n2026 Mar 20 voicemail reached - Kevin Hinman", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-23T18:06:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-23 18:06:43] Added to queue. Total in queue: 2