[2026-03-25 09:36:49] RAW (decoded): { "contact": { "id": "16771", "email": "jdajao@manawa.net", "first_name": "Jeanne", "last_name": "Dajao", "phone": "6478472783", "orgname": "Manawa", "customer_acct_name": "Manawa", "tags": "payroll.ca visited, 250205 AST Members, fixTelemarketingMay, npiAlert13, TMAI", "ip4": "0.0.0.0", "fields": { "full_name": "Jeanne Marie Dajao", "language": "English", "domain_1": "manawa.net", "do_id": "L25A01968", "time_zone": "2", "area_code": "647", "region": "CDN", "last_engaged_date": "2024-12-16", "members_type": "AST", "city_1": "Toronto", "province": "ON", "lead_status": "Lapsed Member", "new_member_date_2": "2022-06-02", "pipeline_2_members_only_ast": "", "individual_id": "309437", "no_email_solicitation": "False", "intcode": "06", "sendaprilemail": "Yes", "sendpreexpirationemail": "2025-05-13T15:00:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T11:01:47-04:00", "blocnote": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 20 contact not available, asked to call back later.\n2026 Mar 23 call reached voicemail, no human answer", "resourceaware": "Yes", "resourcevisitedselfreport": "About a year ago", "value_designation": "No", "pipeline_1_lapsed_members": "Lapsed Members", "old_int_code": "03", "paid_thru": "2025-05-31", "old_do_id": "AST0328", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01968", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2025-05-28", "last_act_type": "2025-05-28", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "jdajao@manawa.net", "aitm_status_called": "2026-03-25T09:36:50-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately.", "aitm_callsummarytitle": "Voicemail reached, no answer", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "9", "number_of_calls_reached": "4", "mini_nps": "3", "onesentencenotrenewed": "Contact declined to speak with the intended person.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Contact not available to speak; asked to call back later.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-25 09:36:49] Payload: { "from_number": "+14375242727", "to_number": "+16478472783", "retell_llm_dynamic_variables": { "first_name": "Jeanne", "last_name": "Dajao", "full_name": "Jeanne Dajao", "contact_id": "16771", "email": "jdajao@manawa.net", "orgname": "Manawa", "member_type": "AST", "bloc_notes_ac": "13 May 2025 Completed\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no contact made\n2026 Mar 09 contact not available, informed on leave until next March\n2026 Mar 13 call reached Brenda who said Jeanne was not available, no message left\n2026 Mar 16 call reached voicemail, no message left\n2026 Mar 20 contact not available, asked to call back later.\n2026 Mar 23 call reached voicemail, no human answer", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T09:36:50-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 09:36:49] Added to queue. Total in queue: 1 [2026-03-25 10:01:47] RAW (decoded): { "contact": { "id": "35858", "email": "keatingk@nbnet.nb.ca", "first_name": "Deborah", "last_name": "Keating", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Deborah Keating", "language": "English", "canceldate": "2024-05-02", "cpa_certification": "PCP", "time_zone": "1", "area_code": "506", "members_type": "AST", "do_id": "L25A01440", "new_member_date_2": "2022-02-24", "cert_status": "WITHDRAWN_CPE", "phone_2": "5066227924", "province": "NB", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "196840", "intcode": "03", "blocnote": "June 16 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 contact not available, will call back later", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T10:06:48-04:00", "paid_thru": "2024-02-29", "temp_do_id_for_auto_old_do_id": "L25A01440", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-05-27", "pf1_status": "P", "pf1_completion_date": "2012-07-10", "pf2_status": "P", "pf2_completion_date": "2013-01-25", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-03-07", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "keatingk@nbnet.nb.ca", "aitm_status_called": "2026-03-25T10:01:48-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Deborah but was informed she was not available and had gone away for a week. The agent decided to call back later and ended the call without leaving a message.", "aitm_callsummarytitle": "Contact Not Available, Call Back Later", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "old_int_code": "6", "retell_call_status": "ended", "number_of_calls_reached": "8", "number_of_total_call_attempts": "7" } }, "seriesid": "196" } [2026-03-25 10:01:47] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "03", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T14:06:45-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "03", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-25T10:01:48-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Tonya on behalf of the National Payroll Institute but did not reach her. The call ended without any conversation with Tonya or completion of the intended survey or renewal discussion.", "aitm_callsummarytitle": "Call ended without reaching contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "06", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "4", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "17" } }, "seriesid": "196" } [2026-03-25 10:01:47] Payload: { "from_number": "+14375242727", "to_number": "+19024637177", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya", "number_of_passed_courses": "2", "extension": "146", "province": "NS", "toronto_current_time": "2026-03-25T10:01:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 10:01:47] Added to queue. Total in queue: 2 [2026-03-25 10:01:47] RAW (decoded): { "contact": { "id": "31128", "email": "shannonburnside12@gmail.com", "first_name": "Shannon", "last_name": "Burnside", "phone": "5193641770", "orgname": "Exceldor Foods Ltd", "customer_acct_name": "Exceldor Foods Ltd", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Shannon Burnside", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Chesley", "province": "ON", "phone_2": "2262303040", "do_id": "L25A01683", "pipeline_2_members_only_ast": "", "new_member_date_2": "2018-03-28", "canceldate": "2025-05-02", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "519", "time_zone": "2", "individual_id": "262071", "language": "English", "old_do_id": "AST1656", "pipeline_1_lapsed_members": "Lapsed Members", "intcode": "06", "blocnote": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended\n2026 Mar 20 call reached automated system, no human answered\n2026 Mar 23 call reached voicemail, no human contact\n2026 Mar 23 call reached voicemail, no contact made", "cert_status": "WITHDRAWN_CPE", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T11:01:47-04:00", "paid_thru": "2025-02-28", "temp_do_id_for_auto_old_do_id": "L25A01683", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2018-07-16", "pf1_status": "P", "pf1_completion_date": "2018-10-28", "pf2_status": "P", "pf2_completion_date": "2018-12-24", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2021-07-14", "number_of_passed_courses": "4", "trc": "True", "wera": "False", "pcp_we": "APPROVED", "npi_email_temp": "shannonburnside12@gmail.com", "aitm_status_called": "2026-03-25T10:01:48-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was not answered and went directly to voicemail.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "15", "old_int_code": "03", "number_of_calls_reached": "3", "onesentencenotrenewed": "Contact no longer with the company and no new contact information available." } }, "seriesid": "196" } [2026-03-25 10:01:47] Payload: { "from_number": "+14375242727", "to_number": "+15193641770", "retell_llm_dynamic_variables": { "first_name": "Shannon", "last_name": "Burnside", "full_name": "Shannon Burnside", "contact_id": "31128", "email": "shannonburnside12@gmail.com", "orgname": "Exceldor Foods Ltd", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm Shannon in HR\n2026 Mar 04 reached voicemail, message left\n2026 Mar 04 call reached voicemail, no contact made\n2026 Mar 06 call reached voicemail, no message left\n2026 Mar 06 call reached voicemail, no contact made\n2026 Mar 09 call connected with Shannon, membership lapsed discussion started\n2026 Mar 11 call reached voicemail at HR office, no contact with Shannon\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call reached voicemail at Exceda Cooperative Hanover Plant, no message left\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached automated system and voicemail, no message left, call ended by agent\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 contact no longer with company, no new contact info - call ended\n2026 Mar 20 call reached automated system, no human answered\n2026 Mar 23 call reached voicemail, no human contact\n2026 Mar 23 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T10:01:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 10:01:47] Added to queue. Total in queue: 3 [2026-03-25 10:01:48] RAW (decoded): { "contact": { "id": "37652", "email": "acondon_@outlook.com", "first_name": "Amanda", "last_name": "Condon", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Amanda Condon", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "709", "members_type": "AST", "do_id": "L25A01595", "new_member_date_2": "2023-05-19", "phone_2": "7097706837", "province": "NL", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "325296", "intcode": "03", "blocnote": "June 17 2025 vm\n2026 Feb 26 callback scheduled for next day\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached a gatekeeper; Amanda not available, call ended.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T10:06:49-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01595", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2023-09-20", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acondon_@outlook.com", "aitm_status_called": "2026-03-25T10:01:49-04:00", "number_of_call_attempts": "0", "npi_call_back_date_and_time": "2026-02-27T14:16:00-05:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "16", "npi_transcriptsummary": "The agent called to speak with Amanda but was informed she was not available. The call ended shortly after without further conversation or task completion.", "aitm_callsummarytitle": "Contact Not Available - Amanda Not Reached", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "06", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "8", "number_of_total_call_attempts": "7" } }, "seriesid": "196" } [2026-03-25 10:11:49] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya\n2026 Mar 25 call reached voicemail of Tanya Windsor, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T10:01:48-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "03", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-25T10:01:48-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was an outbound attempt to reach Tanya Windsor at CJ Limited store support center but was directed to her confidential voicemail. No conversation with a human took place, and no further action was completed during the call.", "aitm_callsummarytitle": "Voicemail reached - no human interaction", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "4", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "18" } }, "seriesid": "196" } [2026-03-25 10:11:49] Payload: { "from_number": "+14375242727", "to_number": "+19024028402", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya\n2026 Mar 25 call reached voicemail of Tanya Windsor, no human interaction", "number_of_passed_courses": "2", "extension": "", "province": "NS", "toronto_current_time": "2026-03-25T10:01:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 10:11:49] Added to queue. Total in queue: 3 [2026-03-25 11:01:45] RAW (decoded): { "contact": { "id": "29642", "email": "tosh.nancy@gmail.com", "first_name": "Nancy", "last_name": "Tosh", "phone": "5149359656", "orgname": "Evangel Pentecostal Church", "customer_acct_name": "Evangel Pentecostal Church", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02893", "full_name": "Nancy Tosh", "members_type": "AST", "city_1": "Saint Lazare", "province": "QC", "language": "English", "phone_2": "5147950546", "lead_status": "Lapsed Member", "new_member_date_2": "2015-03-05", "pipeline_2_members_only_ast": "", "individual_id": "232719", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "514", "time_zone": "2", "intcode": "03", "blocnote": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email\n2026 Mar 23 contact not available by phone; prefers email communication.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T11:01:47-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02893", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2025-03-24", "last_act_type": "2025-03-24", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2015-07-06", "pf1_status": "P", "pf1_completion_date": "2015-11-23", "pf2_status": "P", "pf2_completion_date": "2016-06-13", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2017-01-18", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "tosh.nancy@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1425", "aitm_status_called": "2026-03-25T11:01:46-04:00", "number_of_call_attempts": "0", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The agent called Evangel Church and asked to speak with Nancy, who works from home and is best reached by email. The agent acknowledged this and ended the call, planning to call back later.", "aitm_callsummarytitle": "Contact prefers email; phone callback planned", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "6", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "6", "mini_nps": "3", "onesentencenotrenewed": "Contact not available by phone; prefers email communication.", "initialvalue": "Other", "othermemberbenefit": "Contact prefers email communication over phone calls.", "astotherreasonsnottorenew": "Contact not reachable by phone; prefers email communication.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-25 11:01:45] Payload: { "from_number": "+14375242727", "to_number": "+15149359656", "retell_llm_dynamic_variables": { "first_name": "Nancy", "last_name": "Tosh", "full_name": "Nancy Tosh", "contact_id": "29642", "email": "tosh.nancy@gmail.com", "orgname": "Evangel Pentecostal Church", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email\n2026 Mar 23 contact not available by phone; prefers email communication.", "number_of_passed_courses": "4", "extension": "", "province": "QC", "toronto_current_time": "2026-03-25T11:01:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 11:01:45] Added to queue. Total in queue: 1 [2026-03-25 11:01:45] RAW (decoded): { "contact": { "id": "28743", "email": "matthew.chow@sfcsc.ca", "first_name": "Matthew", "last_name": "Chow", "phone": "6133766477", "orgname": "South Frontenac Community Services Corp.", "customer_acct_name": "South Frontenac Community Services Corp.", "tags": "250205 AST Members, inPipeline2, npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02685", "full_name": "Matthew Chow", "members_type": "AST", "city_1": "Sydenham", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-20", "pipeline_2_members_only_ast": "", "individual_id": "342605", "no_email_solicitation": "False", "area_code": "613", "time_zone": "2", "intcode": "03", "blocnote": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 23 call reached automated system, no human contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T09:36:47-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-08-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02685", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2024-12-03", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "old_do_id": "AST0256", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "matthew.chow@sfcsc.ca", "aitm_status_called": "2026-03-25T11:01:46-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The call reached an automated phone system for Southern Frontenac Community Services, where the agent attempted to navigate the directory but was unable to reach a human contact. The call ended without speaking to a person or completing any survey or renewal process.", "aitm_callsummarytitle": "Call reached automated system, no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "06", "number_of_total_call_attempts": "9", "number_of_calls_reached": "4", "mini_nps": "3", "onesentencenotrenewed": "No contact was reached to discuss renewal.", "initialvalue": "Other", "age_range": "Preferred not to say", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "No contact was reached to provide a reason." } }, "seriesid": "196" } [2026-03-25 11:01:45] Payload: { "from_number": "+14375242727", "to_number": "+16133766477", "retell_llm_dynamic_variables": { "first_name": "Matthew", "last_name": "Chow", "full_name": "Matthew Chow", "contact_id": "28743", "email": "matthew.chow@sfcsc.ca", "orgname": "South Frontenac Community Services Corp.", "member_type": "AST", "bloc_notes_ac": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 23 call reached automated system, no human contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T11:01:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 11:01:45] Added to queue. Total in queue: 2 [2026-03-25 11:01:45] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "05", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T11:01:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "05", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-25T11:01:46-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The call was an outbound attempt to reach a contact at ServiceTitan using a dial-by-name directory system. The agent repeatedly navigated the automated menu, entering the first three letters of the employee's first name multiple times, but did not reach a human or complete any conversation. The call ended with the user hanging up after nearly 55 minutes without human interaction.", "aitm_callsummarytitle": "No Human Reached - Automated System Only", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "6", "number_of_total_call_attempts": "11", "mini_nps": "3", "onesentencenotrenewed": "Could not reach a live person due to automated system loop.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Unable to reach a live person due to system loop.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-25 11:01:45] Payload: { "from_number": "+14375242727", "to_number": "+18558990970", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-25T11:01:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 11:01:45] Added to queue. Total in queue: 3 [2026-03-25 11:11:49] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "05", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T11:01:46-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "05", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-25T11:01:46-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The call was an outbound attempt to reach a contact at ServiceTitan using a dial-by-name directory system. The agent repeatedly navigated the automated menu, entering the first three letters of the employee's first name multiple times, but did not reach a human or complete any conversation. The call ended with the user hanging up after nearly 55 minutes without human interaction.", "aitm_callsummarytitle": "No Human Reached - Automated System Only", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "6", "number_of_total_call_attempts": "12", "mini_nps": "3", "onesentencenotrenewed": "Could not reach a live person due to automated system loop.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Unable to reach a live person due to system loop.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-25 11:11:49] Payload: { "from_number": "+14375242727", "to_number": "+18584728503", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-25T11:01:46-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 11:11:49] Added to queue. Total in queue: 4 [2026-03-25 13:07:30] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T10:06:48-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-25T13:07:31-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was not answered by the intended contact and went to voicemail. The agent was unable to speak with the user or complete any tasks.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "15", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "03" } }, "seriesid": "196" } [2026-03-25 13:07:30] Payload: { "from_number": "+14375242727", "to_number": "+19058774411", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "235", "province": "ON", "toronto_current_time": "2026-03-25T13:07:31-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 13:07:30] Added to queue. Total in queue: 1 [2026-03-25 13:07:30] RAW (decoded): { "contact": { "id": "28821", "email": "h.scherby@biocodex.com", "first_name": "Helena", "last_name": "Scherby", "phone": "7189178188", "orgname": "Biocodex", "customer_acct_name": "Biocodex", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02796", "full_name": "Helena Scherby", "members_type": "AST", "city_1": "Bedminster", "province": "NJ", "language": "English", "lead_status": "Lapsed Member", "last_engaged_date": "2025-10-01", "new_member_date_2": "2024-11-27", "pipeline_2_members_only_ast": "", "individual_id": "344773", "no_email_solicitation": "False", "time_zone": "2", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02796", "last_act_type": "2024-11-27", "blocnote": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, no human answered\n2026 Mar 23 call reached voicemail, no human answered", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T11:01:47-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-30", "trc": "False", "wera": "False", "npi_email_temp": "h.scherby@biocodex.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST1270", "aitm_status_called": "2026-03-25T13:07:31-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call reached a voicemail system for the customer service department at CGL Cohesion, New York, and no human was reached during the call.", "aitm_callsummarytitle": "Voicemail reached, no human answered", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "10", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-25 13:07:30] Payload: { "from_number": "+14375242727", "to_number": "+17189178188", "retell_llm_dynamic_variables": { "first_name": "Helena", "last_name": "Scherby", "full_name": "Helena Scherby", "contact_id": "28821", "email": "h.scherby@biocodex.com", "orgname": "Biocodex", "member_type": "AST", "bloc_notes_ac": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, no human answered\n2026 Mar 23 call reached voicemail, no human answered", "number_of_passed_courses": "0", "extension": "", "province": "NJ", "toronto_current_time": "2026-03-25T13:07:31-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 13:07:30] Added to queue. Total in queue: 2 [2026-03-25 13:07:30] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "06", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T10:06:48-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-25T13:07:31-04:00", "number_of_call_attempts": "4", "npi_transcriptsummary": "The call was not answered and went directly to voicemail without any conversation.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "15", "old_int_code": "03", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-25 13:07:30] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T13:07:31-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 13:07:30] Added to queue. Total in queue: 3 [2026-03-25 13:07:30] RAW (decoded): { "contact": { "id": "31324", "email": "rayhab19@hotmail.com", "first_name": "Rayhab", "last_name": "Williamson", "phone": "7804623456", "orgname": "TappCONNECT Inc.", "customer_acct_name": "TappCONNECT Inc.", "tags": "npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Rayhab (Rae) Williamson", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Sherwood Park", "province": "AB", "phone_2": "7806600273", "do_id": "L25A02104", "pipeline_2_members_only_ast": "", "new_member_date_2": "2014-08-22", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "2", "area_code": "780", "time_zone": "4", "blocnote": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson\n2026 Mar 23 call to Yellow Cabin Barrel Taxi, asked for Rayhab Williamson, not available, call ended.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T13:01:47-04:00", "intcode": "03", "language": "English", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "191212", "pds_may": "2", "cert_status": "WITHDRAWN_CPE", "pds_july": "2", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "2", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02104", "temp_intcode_for_auto_old_int_code": "03", "old_do_id": "AST1854", "canceldate": "2025-10-01", "pds_september": "2", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-04-27", "pf1_status": "P", "pf1_completion_date": "2013-03-14", "pf2_status": "P", "pf2_completion_date": "2014-12-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2013-02-27", "number_of_passed_courses": "4", "pds_october": "2", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "pds_november": "2", "npi_email_temp": "rayhab19@hotmail.com", "aitm_status_called": "2026-03-25T13:07:31-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called Yellow Cabin Barrel Taxi asking for Rayhab Williamson but was informed that Rayhab was not available and the person did not know who Rayhab was. The call ended with the agent deciding to call back later.", "aitm_callsummarytitle": "Call to Yellow Cabin Barrel Taxi - Rayhab Not Available", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "16", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "9", "number_of_total_call_attempts": "7", "mini_nps": "3", "onesentencenotrenewed": "Contact not available and did not know the requested person.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Contact not available and unknown to the gatekeeper.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-25 13:07:30] Payload: { "from_number": "+14375242727", "to_number": "+17804623456", "retell_llm_dynamic_variables": { "first_name": "Rayhab", "last_name": "Williamson", "full_name": "Rayhab Williamson", "contact_id": "31324", "email": "rayhab19@hotmail.com", "orgname": "TappCONNECT Inc.", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson\n2026 Mar 23 call to Yellow Cabin Barrel Taxi, asked for Rayhab Williamson, not available, call ended.", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-03-25T13:07:31-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 13:07:30] Added to queue. Total in queue: 4 [2026-03-25 13:17:38] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T13:07:31-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-25T13:07:31-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call reached the voicemail of Charlene Burnett in the payroll department and no conversation with a human took place.", "aitm_callsummarytitle": "Voicemail reached - no human contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "16", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "03" } }, "seriesid": "196" } [2026-03-25 13:17:38] Payload: { "from_number": "+14375242727", "to_number": "+19053304267", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T13:07:31-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 13:17:38] Added to queue. Total in queue: 5 [2026-03-25 13:17:41] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "06", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T13:07:31-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-25T13:07:31-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "16", "old_int_code": "03", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-25 13:17:41] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T13:07:31-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 13:17:41] Added to queue. Total in queue: 6 [2026-03-25 15:01:47] RAW (decoded): { "contact": { "id": "30092", "email": "parker-campbell@hotmail.com", "first_name": "Parker", "last_name": "Campbell", "phone": "4169675900", "orgname": "Alzheimer Society Of Canada", "customer_acct_name": "Alzheimer Society Of Canada", "tags": "payrollcompliance visited, Unsub, 250205 AST Members, inPipeline2, fixDhms, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02086", "full_name": "Parker Campbell", "members_type": "AST", "city_1": "Toron", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-08-20", "pipeline_2_members_only_ast": "", "individual_id": "341086", "no_email_solicitation": "False", "area_code": "416", "time_zone": "2", "intcode": "06", "blocnote": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact\n2026 Mar 18 call reached voicemail of Alzheimer's Society of Ontario, no human contact made\n2026 Mar 20 call reached voicemail at Alzheimer's Society of Ontario, no human answered\n2026 Mar 23 call reached voicemail at Alzheimer's Society of Ontario, no human contact", "pipeline_1_lapsed_members": "Lapsed Members", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T14:06:45-04:00", "last_engaged_date": "2025-07-04", "unsub_reason": "I'm not interested in payroll issues anymore.", "paid_thru": "2025-07-31", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02086", "temp_intcode_for_auto_old_int_code": "06", "old_do_id": "AST0202", "canceldate": "2025-10-01", "last_infoline_date_type": "2025-05-08", "last_act_type": "2025-05-08", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "parker-campbell@hotmail.com", "aitm_status_called": "2026-03-25T15:01:48-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call reached the Alzheimer's Society of Ontario and was directed to a voicemail for Colleen Bradley, the director of planned giving and administration, who was unavailable to take the call. No conversation with a human contact occurred.", "aitm_callsummarytitle": "Voicemail reached at Alzheimer's Society of Ontario", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "9", "old_int_code": "08", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-25 15:01:47] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T13:01:47-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left\n2026 Mar 23 reached voicemail, no message left\n2026 Mar 23 reached voicemail, no direct contact", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "03", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-25T15:01:48-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The agent called on behalf of the National Payroll Institute and reached a voicemail for Savitree Roshan. The agent left a message but was unable to speak directly with the contact.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "16", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-25 15:01:47] Payload: { "from_number": "+14375242727", "to_number": "+14169675900", "retell_llm_dynamic_variables": { "first_name": "Parker", "last_name": "Campbell", "full_name": "Parker Campbell", "contact_id": "30092", "email": "parker-campbell@hotmail.com", "orgname": "Alzheimer Society Of Canada", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\r\nPX / 23 September 2025 VM\r\nPX / 29 September 2025 VM\n2026 Mar 04 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 06 call reached voicemail of Colleen Bradley, no human contact\n2026 Mar 09 call reached automated system, no human contact\n2026 Mar 11 call reached voicemail of Alzheimer's Society of Ontario, no human contact\n2026 Mar 13 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley\n2026 Mar 16 call reached voicemail at Alzheimer's Society of Ontario for Colleen Bradley, no human contact\n2026 Mar 18 call reached voicemail of Alzheimer's Society of Ontario, no human contact made\n2026 Mar 20 call reached voicemail at Alzheimer's Society of Ontario, no human answered\n2026 Mar 23 call reached voicemail at Alzheimer's Society of Ontario, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T15:01:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 15:01:47] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left\n2026 Mar 23 reached voicemail, no message left\n2026 Mar 23 reached voicemail, no direct contact", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T15:01:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 15:01:47] Added to queue. Total in queue: 1 [2026-03-25 15:01:47] Added to queue. Total in queue: 2 [2026-03-25 15:01:47] RAW (decoded): { "contact": { "id": "29037", "email": "michellea@benningtonfinancial.ca", "first_name": "Michelle", "last_name": "Anderson", "phone": "9059016201", "orgname": "Bennington Financial Corp.", "customer_acct_name": "Bennington Financial Corp.", "tags": "payroll.ca visited, 250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02936", "full_name": "Michelle Anderson, CHRP", "members_type": "AST", "city_1": "Oakville", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2025-01-02", "pipeline_2_members_only_ast": "", "individual_id": "345867", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "intcode": "06", "blocnote": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T14:06:46-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02936", "temp_intcode_for_auto_old_int_code": "6", "last_engaged_date": "2025-10-01", "last_infoline_date_type": "2025-09-05", "last_act_type": "2025-09-05", "telemarketing_call_date": "2025-10-30", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "michellea@benningtonfinancial.ca", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST0041", "aitm_status_called": "2026-03-25T15:01:48-04:00", "number_of_call_attempts": "6", "number_of_total_call_attempts": "6", "npi_transcriptsummary": "The call was not answered and went to voicemail immediately upon dialing.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended" } }, "seriesid": "196" } [2026-03-25 15:01:47] Payload: { "from_number": "+14375242727", "to_number": "+19059016201", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Anderson", "full_name": "Michelle Anderson", "contact_id": "29037", "email": "michellea@benningtonfinancial.ca", "orgname": "Bennington Financial Corp.", "member_type": "AST", "bloc_notes_ac": "Dec 4 2025 vmDec 12 2025 vm Dec 19 2025 vm\n2026 Mar 10 call reached voicemail, no contact made\n2026 Mar 12 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T15:01:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 15:01:47] Added to queue. Total in queue: 3 [2026-03-25 15:11:49] RAW (decoded): { "contact": { "id": "42875", "email": "roshansavitree@gmail.com", "first_name": "Savitree", "last_name": "Roshan", "phone": "4163580161", "orgname": "", "customer_acct_name": "", "tags": "npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "0.0.0.0", "fields": { "individual_id": "123675", "full_name": "Savitree Roshan", "members_type": "AST", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-04", "city_1": "Scarborough", "province": "ON", "language": "English", "time_zone": "2", "area_code": "416", "phone_2": "4163580161", "pipeline_1_lapsed_members": "Lapsed Members", "pipeline_2_members_only_ast": "", "do_id": "L25A02663", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "paid_thru": "2025-08-31", "cert_status": "WITHDRAWN", "sendpreexpirationemail": "2025-09-09T11:51:00-04:00", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T15:01:48-04:00", "blocnote": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left\n2026 Mar 23 reached voicemail, no message left\n2026 Mar 23 reached voicemail, no direct contact\n2026 Mar 25 call reached voicemail, no contact made", "mini_nps": "9", "onesentencenotrenewed": "", "testimonial": "", "notrenewednolongerinpayroll": "No", "notrenewedleftcanada": "No", "notrenewednotenoughvalue": "No", "notrenewednobenefit": "No", "notrenewedother": "", "notrenewednotused": "No", "value_help_with_complex": "No", "value_stay_current": "Yes", "value_course": "Yes", "value_designation": "No", "value_networking": "No", "value_career": "No", "value_promote_payroll": "No", "value_discount_program": "No", "othermemberbenefit": "", "sendapplicationform": "2025-09-09T11:51:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02663", "cpa_certification": "PCP", "last_act_type": "2024-09-13", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "pcl_status": "P", "pcl_completion_date": "2008-01-21", "pf1_status": "P", "pf1_completion_date": "2008-01-15", "pf2_status": "P", "pf2_completion_date": "2008-01-16", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2008-04-15", "old_int_code": "03", "number_of_passed_courses": "4", "date_of_renewal_identification": "", "old_do_id": "AST2137", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "roshansavitree@gmail.com", "aitm_status_called": "2026-03-25T15:01:48-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call was not answered by a human and went to voicemail immediately upon connection.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "17", "number_of_calls_reached": "2" } }, "seriesid": "196" } [2026-03-25 15:11:49] Payload: { "from_number": "+14375242727", "to_number": "+14163580161", "retell_llm_dynamic_variables": { "first_name": "Savitree", "last_name": "Roshan", "full_name": "Savitree Roshan", "contact_id": "42875", "email": "roshansavitree@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "spoke last month\n2026 Mar 04 call went to voicemail, message left\n2026 Mar 04 reached voicemail, no contact made\n2026 Mar 06 call went to voicemail, no conversation with contact\n2026 Mar 09 contact answered but ended call early, will call back later\n2026 Mar 11 call reached voicemail, no contact with Savitree\n2026 Mar 11 call reached voicemail, no direct contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 13 call reached voicemail, no contact with Savitree\n2026 Mar 16 contact answered but busy driving, no callback time given\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail, left message\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, message left\n2026 Mar 23 reached voicemail, no message left\n2026 Mar 23 reached voicemail, no direct contact\n2026 Mar 25 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-03-25T15:01:48-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 15:11:49] Added to queue. Total in queue: 4 [2026-03-25 16:01:46] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "06", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna\n2026 Mar 23 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-23T14:06:45-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-25T16:01:47-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was very brief and disconnected after reaching voicemail. No conversation or information exchange occurred.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "13", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-25 16:01:46] Payload: { "from_number": "+14375242727", "to_number": "+12044881757", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna\n2026 Mar 23 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-25T16:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 16:01:46] Added to queue. Total in queue: 1 [2026-03-25 16:11:48] RAW (decoded): { "contact": { "id": "28758", "email": "dlwelz@hotmail.com", "first_name": "Donna", "last_name": "Welz", "phone": "2044881757", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, 250904 Update AST from Mem Portal, 250917 new AST, TMAI", "ip4": "216.73.65.60", "fields": { "full_name": "Donna Welz", "members_type": "AST", "city_1": "Winnipeg", "language": "English", "lead_status": "Lapsed Member", "pipeline_2_members_only_ast": "", "individual_id": "329651", "no_email_solicitation": "False", "pds_march": "3", "time_zone": "3", "intcode": "06", "blocnote": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail at Pembina Trail School Division, no contact with Donna.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T16:01:47-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "pds_may": "3", "last_engaged_date": "2025-07-04", "pds_july": "3", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02647", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "2047994574", "pds_august": "3", "do_id": "L25A02647", "old_do_id": " AST1510", "regular_email_change_date": "2025-09-29T12:08:20-04:00", "pds_september": "3", "date_of_renewal_identification": "", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "dlwelz@hotmail.com", "aitm_status_called": "2026-03-25T16:01:47-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The agent attempted to reach Donna at Pembina Trail School Division but was transferred to voicemail as Donna was unavailable. The call ended without completing the intended conversation or survey.", "aitm_callsummarytitle": "Voicemail reached, no contact with Donna", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_calls_reached": "3", "number_of_total_call_attempts": "14", "onesentencenotrenewed": "Prefers to call the National Payroll Institute directly to inquire about membership." } }, "seriesid": "196" } [2026-03-25 16:11:48] Payload: { "from_number": "+14375242727", "to_number": "+12047994574", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Welz", "full_name": "Donna Welz", "contact_id": "28758", "email": "dlwelz@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 10 2025 vm\r\nOct 15 2025 vm Oct 29 2025 vm\n2026 Feb 25 call reached voicemail, no human answered\n2026 Feb 25 call reached voicemail, no contact made\n2026 Mar 06 call reached receptionist but no Donna Welz found.\n2026 Mar 09 call reached voicemail, no human interaction\n2026 Mar 09 call reached voicemail, no contact made\n2026 Mar 11 call reached voicemail for Donna Welz, no message left\n2026 Mar 13 call reached Pembina Trail School Division receptionist, spoke briefly but no renewal discussion\n2026 Mar 16 reached receptionist, confirmed contact Donna Welz but she was unavailable, voicemail reached\n2026 Mar 16 contact hesitant about call, prefers to call NPI directly\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact with Donna\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail at Pembina Trail School Division, no contact with Donna.", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-03-25T16:01:47-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-25 16:11:48] Added to queue. Total in queue: 2