[2026-03-27 09:01:49] RAW (decoded): { "contact": { "id": "34350", "email": "twbishop_68@hotmail.com", "first_name": "Tonya", "last_name": "Bishop", "phone": "9024637177", "orgname": "CJ Limited", "customer_acct_name": "CJ Limited", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "individual_id": "217460", "full_name": "Tonya Bishop", "do_id": "L25A00461", "language": "English", "canceldate": "2023-04-04", "time_zone": "1", "area_code": "902", "extension_phone_1": "146", "members_type": "AST", "new_member_date_2": "2018-02-23", "lead_status": "Lapsed Member", "no_email_solicitation": "False", "pipeline_1_lapsed_members": "Lapsed Members", "province": "NS", "intcode": "06", "blocnote": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya\n2026 Mar 25 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 25 voicemail reached, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T10:01:48-04:00", "paid_thru": "2023-01-31", "temp_do_id_for_auto_old_do_id": "L25A00461", "temp_intcode_for_auto_old_int_code": "06", "phone_2": "9024028402", "last_infoline_date_type": "2020-07-09", "last_act_type": "2024-05-27", "pcl_status": "P", "pcl_completion_date": "2013-12-23", "pf1_status": "P", "pf1_completion_date": "2014-04-21", "pf2_status": "F", "pf2_completion_date": "2020-05-17", "number_of_passed_courses": "2", "trc": "False", "wera": "False", "npi_email_temp": "twbishop_68@hotmail.com", "aitm_status_called": "2026-03-27T09:01:50-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The agent called to speak with Tonya on behalf of the National Payroll Institute but reached voicemail and was unable to speak with a human. No message was left, and the call ended shortly after.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "old_int_code": "03", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "number_of_calls_reached": "4", "npi_call_back_date_and_time": "2026-02-27T15:00:00-05:00", "npi_call_back_time_hour": "15", "npi_call_back_time_minute": "00", "retell_call_status": "ended", "number_of_total_call_attempts": "19" } }, "seriesid": "196" } [2026-03-27 09:01:49] Payload: { "from_number": "+14375242727", "to_number": "+19024637177", "retell_llm_dynamic_variables": { "first_name": "Tonya", "last_name": "Bishop", "full_name": "Tonya Bishop", "contact_id": "34350", "email": "twbishop_68@hotmail.com", "orgname": "CJ Limited", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 Feb 26 contact unavailable, callback scheduled for tomorrow\n2026 Feb 27 call reached voicemail of Tanya Windsor, no human interaction\n2026 Feb 27 call went to voicemail, no message left\n2026 Mar 06 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 06 call reached Tonya but ended due to inactivity before conversation progressed\n2026 Mar 09 contact answered and conversation started about membership renewal\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 13 contact answered but was in a meeting and requested callback\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, message left for Tonya regarding NPI membership\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 18 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail of Tanya Windsor, no message left\n2026 Mar 20 call reached voicemail, no message left\n2026 Mar 23 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 23 call ended without reaching Tonya\n2026 Mar 25 call reached voicemail of Tanya Windsor, no human interaction\n2026 Mar 25 voicemail reached, no message left", "number_of_passed_courses": "2", "extension": "146", "province": "NS", "toronto_current_time": "2026-03-27T09:01:50-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 09:01:49] Added to queue. Total in queue: 1 [2026-03-27 09:36:43] RAW (decoded): { "contact": { "id": "28743", "email": "matthew.chow@sfcsc.ca", "first_name": "Matthew", "last_name": "Chow", "phone": "6133766477", "orgname": "South Frontenac Community Services Corp.", "customer_acct_name": "South Frontenac Community Services Corp.", "tags": "250205 AST Members, inPipeline2, npiAlert3, npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02685", "full_name": "Matthew Chow", "members_type": "AST", "city_1": "Sydenham", "province": "ON", "language": "English", "lead_status": "Lapsed Member", "new_member_date_2": "2024-09-20", "pipeline_2_members_only_ast": "", "individual_id": "342605", "no_email_solicitation": "False", "area_code": "613", "time_zone": "2", "intcode": "06", "blocnote": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 23 call reached automated system, no human contact made\n2026 Mar 25 call reached voicemail at Southern Frontenac Community Services; no direct contact with Matthew Chow.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T11:01:46-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-08-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "member_september": "3", "temp_do_id_for_auto_old_do_id": "L25A02685", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-12-03", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "old_do_id": "AST0256", "canceldate": "2025-11-04", "trc": "False", "wera": "False", "npi_email_temp": "matthew.chow@sfcsc.ca", "aitm_status_called": "2026-03-27T09:36:43-04:00", "number_of_call_attempts": "1", "npi_transcriptsummary": "The agent attempted to reach Matthew Chow at Southern Frontenac Community Services but was unable to get through the automated system to a direct extension. After multiple attempts and navigating the phone system, the call ended in reaching the general voicemail where the agent left no message and decided to call back another time.", "aitm_callsummarytitle": "Call ended in voicemail, no direct contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "03", "number_of_total_call_attempts": "10", "number_of_calls_reached": "4", "mini_nps": "3", "onesentencenotrenewed": "Contact was not reached and call ended in voicemail.", "initialvalue": "Other", "age_range": "Preferred not to say", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Unable to reach the contact directly; call went to voicemail." } }, "seriesid": "196" } [2026-03-27 09:36:43] Payload: { "from_number": "+14375242727", "to_number": "+16133766477", "retell_llm_dynamic_variables": { "first_name": "Matthew", "last_name": "Chow", "full_name": "Matthew Chow", "contact_id": "28743", "email": "matthew.chow@sfcsc.ca", "orgname": "South Frontenac Community Services Corp.", "member_type": "AST", "bloc_notes_ac": "oCT 10 2025 VM Oct 21 2025 vm\r\nOct 30 2025 vm\n2026 Mar 04 call reached voicemail, no human interaction\n2026 Mar 06 call reached automated system, unable to connect to Matthew, call ended without contact\n2026 Mar 11 call reached voicemail, no contact with Matthew\n2026 Mar 13 call ended after multiple attempts to reach contact via automated directory, no connection made\n2026 Mar 16 call reached voicemail, no message left, will try again later\n2026 Mar 18 call reached automated system, no human contact reached\n2026 Mar 20 call reached voicemail, no human contact\n2026 Mar 23 call reached automated system, no human contact made\n2026 Mar 25 call reached voicemail at Southern Frontenac Community Services; no direct contact with Matthew Chow.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-27T09:36:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 09:36:43] Added to queue. Total in queue: 2 [2026-03-27 10:01:43] RAW (decoded): { "contact": { "id": "35858", "email": "keatingk@nbnet.nb.ca", "first_name": "Deborah", "last_name": "Keating", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Deborah Keating", "language": "English", "canceldate": "2024-05-02", "cpa_certification": "PCP", "time_zone": "1", "area_code": "506", "members_type": "AST", "do_id": "L25A01440", "new_member_date_2": "2022-02-24", "cert_status": "WITHDRAWN_CPE", "phone_2": "5066227924", "province": "NB", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "196840", "intcode": "03", "blocnote": "June 16 2025 vm\n2026 Feb 26 call reached voicemail, no contact made\n2026 Mar 06 contact not available, will call back later", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T10:01:48-04:00", "paid_thru": "2024-02-29", "temp_do_id_for_auto_old_do_id": "L25A01440", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-05-27", "pf1_status": "P", "pf1_completion_date": "2012-07-10", "pf2_status": "P", "pf2_completion_date": "2013-01-25", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2014-03-07", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "keatingk@nbnet.nb.ca", "aitm_status_called": "2026-03-27T10:01:44-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent called to speak with Deborah but was informed she was not available and had gone away for a week. The agent decided to call back later and ended the call without leaving a message.", "aitm_callsummarytitle": "Contact Not Available, Call Back Later", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "old_int_code": "6", "retell_call_status": "ended", "number_of_calls_reached": "9", "number_of_total_call_attempts": "8" } }, "seriesid": "196" } [2026-03-27 10:01:43] RAW (decoded): { "contact": { "id": "37652", "email": "acondon_@outlook.com", "first_name": "Amanda", "last_name": "Condon", "phone": "", "orgname": "", "customer_acct_name": "", "tags": "npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Amanda Condon", "language": "English", "canceldate": "2024-07-03", "time_zone": "1", "area_code": "709", "members_type": "AST", "do_id": "L25A01595", "new_member_date_2": "2023-05-19", "phone_2": "7097706837", "province": "NL", "zerobounce_reason": "valid", "lead_status": "Lapsed Member", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "325296", "intcode": "03", "blocnote": "June 17 2025 vm\n2026 Feb 26 callback scheduled for next day\n2026 Feb 27 call reached voicemail, no contact made\n2026 Mar 06 call reached a gatekeeper; Amanda not available, call ended.", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T10:01:49-04:00", "paid_thru": "2024-04-30", "temp_do_id_for_auto_old_do_id": "L25A01595", "temp_intcode_for_auto_old_int_code": "03", "last_act_type": "2023-09-20", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "acondon_@outlook.com", "aitm_status_called": "2026-03-27T10:01:44-04:00", "number_of_call_attempts": "0", "npi_call_back_date_and_time": "2026-02-27T14:16:00-05:00", "npi_call_back_time_hour": "14", "npi_call_back_time_minute": "16", "npi_transcriptsummary": "The agent called to speak with Amanda but was informed she was not available. The call ended shortly after without further conversation or task completion.", "aitm_callsummarytitle": "Contact Not Available - Amanda Not Reached", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "06", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "9", "number_of_total_call_attempts": "8" } }, "seriesid": "196" } [2026-03-27 10:01:43] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "05", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction\n2026 Mar 25 call reached automated system only, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T11:01:46-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "05", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-27T10:01:44-04:00", "number_of_call_attempts": "2", "npi_transcriptsummary": "The call was an outbound attempt to reach a contact through an automated phone system with repeated attempts to navigate the dial-by-name directory by entering the first three letters of the employee's first name. The call did not reach a human agent or the intended contact and ended without any conversation or task completion.", "aitm_callsummarytitle": "No Human Contact - Automated System Only", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "05", "number_of_calls_reached": "6", "number_of_total_call_attempts": "13", "mini_nps": "3", "onesentencenotrenewed": "Could not reach a live person due to automated system loop.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Unable to reach a live person due to system loop.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-27 10:01:43] Payload: { "from_number": "+14375242727", "to_number": "+18558990970", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction\n2026 Mar 25 call reached automated system only, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-27T10:01:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 10:01:43] Added to queue. Total in queue: 2 [2026-03-27 10:11:47] RAW (decoded): { "contact": { "id": "29510", "email": "fmaher@servicetitan.com", "first_name": "Freshta", "last_name": "Maher", "phone": "8558990970", "orgname": "ServiceTitan Inc", "customer_acct_name": "ServiceTitan Inc", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02814", "full_name": "Freshta Maher", "members_type": "AST", "city_1": "Temecula", "province": "CA", "language": "English", "phone_2": "8584728503", "lead_status": "Lapsed Member", "new_member_date_2": "2024-12-06", "pipeline_2_members_only_ast": "", "individual_id": "345257", "no_email_solicitation": "False", "area_code": "855", "time_zone": "2", "intcode": "05", "blocnote": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction\n2026 Mar 25 call reached automated system only, no human contact", "dhmsfin_telemarketing_last_contacted_date": "2026-03-27T10:01:44-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02814", "temp_intcode_for_auto_old_int_code": "05", "last_infoline_date_type": "2024-12-10", "last_act_type": "2024-12-10", "telemarketing_call_date": "2025-10-31", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "trc": "False", "wera": "False", "npi_email_temp": "fmaher@servicetitan.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST0893", "aitm_status_called": "2026-03-27T10:01:44-04:00", "number_of_call_attempts": "3", "npi_transcriptsummary": "The call was an outbound attempt to reach a contact through an automated phone system with repeated attempts to navigate the dial-by-name directory by entering the first three letters of the employee's first name. The call did not reach a human agent or the intended contact and ended without any conversation or task completion.", "aitm_callsummarytitle": "No Human Contact - Automated System Only", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "old_int_code": "05", "number_of_calls_reached": "6", "number_of_total_call_attempts": "14", "mini_nps": "3", "onesentencenotrenewed": "Could not reach a live person due to automated system loop.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Unable to reach a live person due to system loop.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-27 10:11:47] Payload: { "from_number": "+14375242727", "to_number": "+18584728503", "retell_llm_dynamic_variables": { "first_name": "Freshta", "last_name": "Maher", "full_name": "Freshta Maher", "contact_id": "29510", "email": "fmaher@servicetitan.com", "orgname": "ServiceTitan Inc", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call attempted but only reached automated dial-by-name directory, no human contact made\n2026 Mar 04 call reached automated system, no human contact made\n2026 Mar 06 call reached automated system only, no human contact made\n2026 Mar 09 call attempted but only reached automated menu, no human contact\n2026 Mar 11 call reached voicemail, no human interaction\n2026 Mar 11 call reached voicemail, no conversation\n2026 Mar 13 call attempted but only reached automated system repeatedly, no human contact made\n2026 Mar 16 call reached voicemail, no live contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached automated phone menu, no human contact\n2026 Mar 20 call failed to reach live person due to dial-by-name directory loop\n2026 Mar 23 call reached automated system only, no human interaction\n2026 Mar 25 call reached automated system only, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-03-27T10:01:44-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 10:11:47] Added to queue. Total in queue: 2 [2026-03-27 11:01:43] RAW (decoded): { "contact": { "id": "29642", "email": "tosh.nancy@gmail.com", "first_name": "Nancy", "last_name": "Tosh", "phone": "5149359656", "orgname": "Evangel Pentecostal Church", "customer_acct_name": "Evangel Pentecostal Church", "tags": "250205 AST Members, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02893", "full_name": "Nancy Tosh", "members_type": "AST", "city_1": "Saint Lazare", "province": "QC", "language": "English", "phone_2": "5147950546", "lead_status": "Lapsed Member", "new_member_date_2": "2015-03-05", "pipeline_2_members_only_ast": "", "individual_id": "232719", "cpa_certification": "PCP", "no_email_solicitation": "False", "area_code": "514", "time_zone": "2", "intcode": "03", "blocnote": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email\n2026 Mar 23 contact not available by phone; prefers email communication.\n2026 Mar 25 contact not available by phone, only reachable by email", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T11:01:46-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "cert_status": "PENDING", "paid_thru": "2025-12-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02893", "temp_intcode_for_auto_old_int_code": "03", "last_infoline_date_type": "2025-03-24", "last_act_type": "2025-03-24", "telemarketing_call_date": "2025-10-20", "pcl_status": "P", "pcl_completion_date": "2015-07-06", "pf1_status": "P", "pf1_completion_date": "2015-11-23", "pf2_status": "P", "pf2_completion_date": "2016-06-13", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2017-01-18", "number_of_passed_courses": "4", "trc": "False", "wera": "False", "npi_email_temp": "tosh.nancy@gmail.com", "canceldate": "2026-03-03", "date_of_renewal_identification": "", "ln_entered_date": "2026-03-04", "old_do_id": "AST1425", "aitm_status_called": "2026-03-27T11:01:43-04:00", "number_of_call_attempts": "0", "number_of_total_call_attempts": "7", "npi_transcriptsummary": "The agent called to speak with Nancy but was informed that Nancy was not available by phone and could only be reached by email. The agent ended the call after confirming this information.", "aitm_callsummarytitle": "Contact not available by phone, only email", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "6", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "7", "mini_nps": "3", "onesentencenotrenewed": "Contact not available by phone; prefers email communication.", "initialvalue": "Other", "othermemberbenefit": "Contact prefers email communication over phone calls.", "astotherreasonsnottorenew": "Contact not reachable by phone; prefers email communication.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-27 11:01:43] Payload: { "from_number": "+14375242727", "to_number": "+15149359656", "retell_llm_dynamic_variables": { "first_name": "Nancy", "last_name": "Tosh", "full_name": "Nancy Tosh", "contact_id": "29642", "email": "tosh.nancy@gmail.com", "orgname": "Evangel Pentecostal Church", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 12 2025 vm\n2026 Mar 10 call reached gatekeeper, Nancy not available, no message left\n2026 Mar 16 call reached Evangel Church receptionist; Nancy not available, best contact by email\n2026 Mar 18 call reached Evangel Church, Nancy not available, advised to email\n2026 Mar 23 contact not available by phone; prefers email communication.\n2026 Mar 25 contact not available by phone, only reachable by email", "number_of_passed_courses": "4", "extension": "", "province": "QC", "toronto_current_time": "2026-03-27T11:01:43-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 11:01:43] Added to queue. Total in queue: 2 [2026-03-27 13:01:39] RAW (decoded): { "contact": { "id": "31324", "email": "rayhab19@hotmail.com", "first_name": "Rayhab", "last_name": "Williamson", "phone": "7804623456", "orgname": "TappCONNECT Inc.", "customer_acct_name": "TappCONNECT Inc.", "tags": "npiAlert13, 250903 Update AST from Mem Portal, TMAI", "ip4": "127.0.0.1", "fields": { "full_name": "Rayhab (Rae) Williamson", "lead_status": "Lapsed Member", "members_type": "AST", "city_1": "Sherwood Park", "province": "AB", "phone_2": "7806600273", "do_id": "L25A02104", "pipeline_2_members_only_ast": "", "new_member_date_2": "2014-08-22", "cpa_certification": "PCP", "no_email_solicitation": "False", "pds_march": "2", "area_code": "780", "time_zone": "4", "blocnote": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson\n2026 Mar 23 call to Yellow Cabin Barrel Taxi, asked for Rayhab Williamson, not available, call ended.\n2026 Mar 25 call answered by receptionist, Rayhab not available, no callback time given", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T13:07:31-04:00", "intcode": "03", "language": "English", "pipeline_1_lapsed_members": "Lapsed Members", "individual_id": "191212", "pds_may": "2", "cert_status": "WITHDRAWN_CPE", "pds_july": "2", "paid_thru": "2025-07-31", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "pds_august": "2", "date_of_renewal_identification": "", "temp_do_id_for_auto_old_do_id": "L25A02104", "temp_intcode_for_auto_old_int_code": "03", "old_do_id": "AST1854", "canceldate": "2025-10-01", "pds_september": "2", "last_act_type": "2025-04-24", "pcl_status": "P", "pcl_completion_date": "2012-04-27", "pf1_status": "P", "pf1_completion_date": "2013-03-14", "pf2_status": "P", "pf2_completion_date": "2014-12-15", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2013-02-27", "number_of_passed_courses": "4", "pds_october": "2", "trc": "False", "wera": "False", "pcp_we": "APPROVED", "pds_november": "2", "npi_email_temp": "rayhab19@hotmail.com", "aitm_status_called": "2026-03-27T13:01:39-04:00", "number_of_call_attempts": "0", "npi_transcriptsummary": "The agent attempted to reach Rayhab Williamson regarding their National Payroll Institute membership but was unable to speak with them. The call was answered by a receptionist who informed the agent that Rayhab was not available and did not provide a callback time. The agent ended the call politely.", "aitm_callsummarytitle": "Unable to Reach Member - No Callback", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "No", "ivrdetector": "No", "old_int_code": "16", "callsequence": "Not reached", "human_or_not": "Yes", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "10", "number_of_total_call_attempts": "8", "mini_nps": "3", "onesentencenotrenewed": "Contact was not available and no renewal intent was expressed.", "initialvalue": "Other", "othermemberbenefit": "N/A", "astotherreasonsnottorenew": "Contact not available to discuss membership.", "age_range": "Preferred not to say" } }, "seriesid": "196" } [2026-03-27 13:01:39] Payload: { "from_number": "+14375242727", "to_number": "+17804623456", "retell_llm_dynamic_variables": { "first_name": "Rayhab", "last_name": "Williamson", "full_name": "Rayhab Williamson", "contact_id": "31324", "email": "rayhab19@hotmail.com", "orgname": "TappCONNECT Inc.", "member_type": "AST", "bloc_notes_ac": "Sept 9 2025 vm\n2026 Mar 04 call reached taxi operator, no contact with Rayhab Williamson\n2026 Mar 06 call reached wrong party (Yellow Cabin Barrel Taxi)\n2026 Mar 09 call answered by taxi service and operator Lester, call quality issues, no contact with Rayhab\n2026 Mar 11 call transferred to operator and main dispatch, did not reach Rayhab\n2026 Mar 13 call reached taxi service automated system, no contact with Rayhab\n2026 Mar 16 call reached a person who was not Rayhab and refused to connect the agent\n2026 Mar 18 call answered by gatekeeper, unable to reach Rayhab Williamson\n2026 Mar 20 call answered by Yellow Cab and Barrel Taxi representative, unable to reach Rayhab Williamson\n2026 Mar 23 call to Yellow Cabin Barrel Taxi, asked for Rayhab Williamson, not available, call ended.\n2026 Mar 25 call answered by receptionist, Rayhab not available, no callback time given", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-03-27T13:01:39-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 13:01:39] Added to queue. Total in queue: 1 [2026-03-27 14:01:38] RAW (decoded): { "contact": { "id": "28821", "email": "h.scherby@biocodex.com", "first_name": "Helena", "last_name": "Scherby", "phone": "7189178188", "orgname": "Biocodex", "customer_acct_name": "Biocodex", "tags": "250205 AST Members, inPipeline2, 250903 Update AST from Mem Portal, 2512 Active AST approached, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A02796", "full_name": "Helena Scherby", "members_type": "AST", "city_1": "Bedminster", "province": "NJ", "language": "English", "lead_status": "Lapsed Member", "last_engaged_date": "2025-10-01", "new_member_date_2": "2024-11-27", "pipeline_2_members_only_ast": "", "individual_id": "344773", "no_email_solicitation": "False", "time_zone": "2", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-11-30", "sendmonthlyastemail": "2025-09-03T12:13:00-04:00", "temp_do_id_for_auto_old_do_id": "L25A02796", "last_act_type": "2024-11-27", "blocnote": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, no human answered\n2026 Mar 23 call reached voicemail, no human answered\n2026 Mar 25 call reached voicemail, no message left", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T13:07:31-04:00", "intcode": "06", "temp_intcode_for_auto_old_int_code": "06", "number_of_passed_courses": "0", "date_of_renewal_identification": "", "telemarketing_call_date": "2025-10-30", "trc": "False", "wera": "False", "npi_email_temp": "h.scherby@biocodex.com", "canceldate": "2026-02-03", "ln_entered_date": "2026-02-04", "old_do_id": "AST1270", "aitm_status_called": "2026-03-27T14:01:39-04:00", "number_of_call_attempts": "5", "npi_transcriptsummary": "The call was made to a company and reached the customer service voicemail without speaking to a human. The agent left no message and the call ended shortly after reaching voicemail.", "aitm_callsummarytitle": "Call reached voicemail, no human answer", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "11", "old_int_code": "03", "number_of_calls_reached": "1" } }, "seriesid": "196" } [2026-03-27 14:01:38] Payload: { "from_number": "+14375242727", "to_number": "+17189178188", "retell_llm_dynamic_variables": { "first_name": "Helena", "last_name": "Scherby", "full_name": "Helena Scherby", "contact_id": "28821", "email": "h.scherby@biocodex.com", "orgname": "Biocodex", "member_type": "AST", "bloc_notes_ac": "Dec 7 2025 vm dec 12 2025 vm\r\nDec 17 2025 vm\n2026 Feb 27 call reached voicemail at customer service mailbox\n2026 Mar 09 call reached voicemail, no human contact\n2026 Mar 11 call reached voicemail, no human answered\n2026 Mar 13 call reached automated menu, digit 4 pressed to reach customer service\n2026 Mar 16 call reached voicemail, no human interaction\n2026 Mar 18 call reached voicemail, no human contact\n2026 Mar 20 call reached voicemail, no human answered\n2026 Mar 23 call reached voicemail, no human answered\n2026 Mar 25 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "NJ", "toronto_current_time": "2026-03-27T14:01:39-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 14:01:38] Added to queue. Total in queue: 1 [2026-03-27 15:01:37] RAW (decoded): { "contact": { "id": "29231", "email": "baba8235@gmail.com", "first_name": "Yu-Hsuan", "last_name": "Liao", "phone": "6473026983", "orgname": "", "customer_acct_name": "", "tags": "250205 AST Members, inPipeline2, npiAlert13, 250903 Update Lapsed from Mem portal, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A01955", "full_name": "Yu-Hsuan Liao", "members_type": "AST", "city_1": "Markham", "province": "ON", "language": "English", "phone_2": "6473026983", "lead_status": "Lapsed Member", "new_member_date_2": "2024-06-14", "pipeline_2_members_only_ast": "", "individual_id": "338961", "no_email_solicitation": "False", "area_code": "647", "time_zone": "2", "intcode": "06", "blocnote": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T13:07:31-04:00", "pipeline_1_lapsed_members": "Lapsed Members", "paid_thru": "2025-05-31", "old_do_id": "AST0837", "canceldate": "2025-08-02", "temp_do_id_for_auto_old_do_id": "L25A01955", "temp_intcode_for_auto_old_int_code": "06", "last_act_type": "2024-08-29", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "baba8235@gmail.com", "aitm_status_called": "2026-03-27T15:01:37-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered and went directly to voicemail.", "aitm_callsummarytitle": "Call reached voicemail", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_total_call_attempts": "17", "old_int_code": "03", "number_of_calls_reached": "3" } }, "seriesid": "196" } [2026-03-27 15:01:37] Payload: { "from_number": "+14375242727", "to_number": "+16473026983", "retell_llm_dynamic_variables": { "first_name": "Yu-Hsuan", "last_name": "Liao", "full_name": "Yu-Hsuan Liao", "contact_id": "29231", "email": "baba8235@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 03 call reached voicemail, no contact made\n2026 Mar 05 call reached voicemail, no human interaction\n2026 Mar 09 call reached gatekeeper, no transfer to contact\n2026 Mar 11 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 13 call reached voicemail, message left\n2026 Mar 13 call reached voicemail, no human interaction\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 call reached gatekeeper, no direct contact with Yu-Hsuan\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail, no contact made\n2026 Mar 25 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-27T15:01:37-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 15:01:37] Added to queue. Total in queue: 1 [2026-03-27 15:01:37] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made", "dhmsfin_telemarketing_last_contacted_date": "2026-03-25T13:07:31-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-27T15:01:37-04:00", "number_of_call_attempts": "6", "npi_transcriptsummary": "The call was not answered by the contact and went to voicemail. No conversation took place.", "aitm_callsummarytitle": "Voicemail reached, no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "17", "mini_nps": "4", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "03" } }, "seriesid": "196" } [2026-03-27 15:01:37] Payload: { "from_number": "+14375242727", "to_number": "+19058774411", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "235", "province": "ON", "toronto_current_time": "2026-03-27T15:01:37-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 15:01:37] Added to queue. Total in queue: 2 [2026-03-27 15:11:40] RAW (decoded): { "contact": { "id": "30075", "email": "payroll@fraserdirect.ca", "first_name": "Charlene", "last_name": "Burnett", "phone": "9058774411", "orgname": "Fraser Direct Logistics", "customer_acct_name": "Fraser Direct Logistics", "tags": "250205 AST Members, npiAlert13, NPI LN sent to TM, TMAI", "ip4": "127.0.0.1", "fields": { "do_id": "L25A00301", "full_name": "Charlene Burnett", "members_type": "AST", "city_1": "Milton", "province": "ON", "language": "English", "phone_2": "9053304267", "lead_status": "Lapsed Member", "new_member_date_2": "2020-02-26", "pipeline_2_members_only_ast": "", "individual_id": "285304", "no_email_solicitation": "False", "area_code": "905", "time_zone": "2", "old_do_id": "AST0196", "extension_phone_1": "235", "pipeline_1_lapsed_members": "Lapsed Members", "canceldate": "2025-04-02", "intcode": "06", "blocnote": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made\n2026 Mar 27 reached voicemail of Charlene Burnett at extension 235", "dhmsfin_telemarketing_last_contacted_date": "2026-03-27T15:01:38-04:00", "paid_thru": "2025-01-31", "temp_do_id_for_auto_old_do_id": "L25A00301", "temp_intcode_for_auto_old_int_code": "06", "last_infoline_date_type": "2024-11-07", "last_act_type": "2024-11-07", "number_of_passed_courses": "0", "trc": "False", "wera": "False", "npi_email_temp": "payroll@fraserdirect.ca", "aitm_status_called": "2026-03-27T15:01:38-04:00", "number_of_call_attempts": "7", "npi_transcriptsummary": "The call reached the voicemail of Charlene Burnett in the payroll department and no conversation with a human took place.", "aitm_callsummarytitle": "Voicemail reached - no contact", "notrenewedwanttorenew": "No", "npi_voicemaildetection": "Yes", "ivrdetector": "Yes", "callsequence": "Not reached", "human_or_not": "No", "usersentiment": "Neutral", "retell_call_status": "ended", "number_of_calls_reached": "3", "number_of_total_call_attempts": "18", "mini_nps": "3", "onesentencenotrenewed": "No longer engaged in the payroll community.", "initialvalue": "Help with Complex", "age_range": "46-60", "old_int_code": "03" } }, "seriesid": "196" } [2026-03-27 15:11:40] Payload: { "from_number": "+14375242727", "to_number": "+19053304267", "retell_llm_dynamic_variables": { "first_name": "Charlene", "last_name": "Burnett", "full_name": "Charlene Burnett", "contact_id": "30075", "email": "payroll@fraserdirect.ca", "orgname": "Fraser Direct Logistics", "member_type": "AST", "bloc_notes_ac": "April 15 2025 vm\r\nApril 28 2025 vm\r\nMay 7 2025 vm\r\nJuly 11 2025 vm\r\nLN Sept 22 2025 vm\n2026 Mar 04 call reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 04 voicemail reached, no message left\n2026 Mar 06 call reached automated system, no message left, call ended by agent\n2026 Mar 09 reached voicemail of Charlene Burnett at extension 235, no human interaction\n2026 Mar 09 contact declined to renew, reason: no longer engaged in payroll community\n2026 Mar 11 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 11 call reached voicemail, no contact made\n2026 Mar 13 reached voicemail of Charlene Burnett at extension 235 in payroll department\n2026 Mar 13 call reached voicemail, no contact made\n2026 Mar 16 call reached voicemail at extension 235 in payroll department\n2026 Mar 16 call reached voicemail, no contact made\n2026 Mar 18 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 18 call ended early due to invalid entry, no contact reached\n2026 Mar 20 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 20 call reached voicemail, no contact made\n2026 Mar 23 call reached voicemail of Charlene Burnett at extension 235\n2026 Mar 23 call reached voicemail, no contact made\n2026 Mar 25 reached voicemail of Charlene Burnett at extension 235\n2026 Mar 25 call reached voicemail, no contact made\n2026 Mar 27 reached voicemail of Charlene Burnett at extension 235", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-03-27T15:01:38-04:00" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-03-27 15:11:40] Added to queue. Total in queue: 3