[2026-05-19 09:42:00] Webhook received: Contact ID 34560 [2026-05-19 09:42:00] Payload: { "from_number": "+14375242727", "to_number": "+15146384075", "retell_llm_dynamic_variables": { "first_name": "Catherine", "last_name": "Duchesne", "full_name": "Catherine Duchesne", "contact_id": "34560", "email": "catherine@mediaclip.ca", "orgname": "Mediaclip Inc.", "member_type": "AST", "bloc_notes_ac": "2026 May 08 no answer, call disconnected due to inactivity\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call initiated but ended early after introduction, no conversation\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-05-19T09:42:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 09:42:00] Added to queue. Total in queue: 1 [2026-05-19 09:42:00] Webhook received: Contact ID 33811 [2026-05-19 09:42:00] Payload: { "from_number": "+14375242727", "to_number": "+14163851012", "retell_llm_dynamic_variables": { "first_name": "Roma", "last_name": "Hewitt", "full_name": "Roma Hewitt", "contact_id": "33811", "email": "roma.hewitt@reliableaccounting.com", "orgname": "Reliable Accounting & Tax Services", "member_type": "AST", "bloc_notes_ac": "June 2 2025 Survey completed. Sending application for her to review again.\r\nLN / 22 October 2025 On another line\r\n31 October 2025 Not at the office\r\nLN / 10 November 2025 On another line\r\nLNC / 14 November 2025 Not at the office\r\nLN / 17 November 2025 Not available\r\nLN / 27 November 2025 On another line\r\nLN / 04 December 2025 Not in the office\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 voicemail reached at Reliable Accounting and Tax Services\n2026 May 13 contact not available, not in office yet.\n2026 May 15 call reached voicemail, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T09:42:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 09:42:00] Added to queue. Total in queue: 2 [2026-05-19 10:12:01] Webhook received: Contact ID 8669 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+19057900302", "retell_llm_dynamic_variables": { "first_name": "Bo", "last_name": "Ly", "full_name": "Bo Ly", "contact_id": "8669", "email": "bo@visuallogix.ca", "orgname": "Jones Packaging Inc.", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm\r\nJuly 15 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call reached voicemail for Bo at Jones Healthcare Group\n2026 May 08 call ended early, contact not available\n2026 May 11 voicemail reached for Bo, no human contact\n2026 May 11 contact not available, call ended quickly\n2026 May 13 call reached voicemail for Bo at Jones Healthcare Group\n2026 May 13 call reached contact but they were not available, call ended quickly\n2026 May 15 call reached voicemail for Bo, no human answered\n2026 May 15 call reached voicemail, contact not available.", "number_of_passed_courses": "0", "extension": "290", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 1 [2026-05-19 10:12:01] Webhook received: Contact ID 34611 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+16473810402", "retell_llm_dynamic_variables": { "first_name": "Marie-Carmel", "last_name": "Lacroix", "full_name": "Marie-Carmel Lacroix", "contact_id": "34611", "email": "klara.2005@hotmail.com", "orgname": "Marie-Carmel Lacroix", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026-05-08 dial busy, phone: +16474783892\n2026 May 11 reached voicemail, no conversation\n2026-05-11 dial busy, phone: +16474783892\n2026 May 13 call reached wrong person, no callback time provided\n2026 May 15 call reached voicemail, no human interaction\n2026-05-15 dial busy, phone: +16474783892", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 2 [2026-05-19 10:12:01] Webhook received: Contact ID 33482 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+19025669116", "retell_llm_dynamic_variables": { "first_name": "Nicole", "last_name": "McTague", "full_name": "Nicole McTague", "contact_id": "33482", "email": "nmctague@biovectra.com", "orgname": "BioVectra Inc.", "member_type": "AST", "bloc_notes_ac": "Apr 17 2025 vm May 8 2025 vm\r\nok membership\n2026 May 08 call reached voicemail at BioVectra, no message left\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached automated menu, no human conversation with Nicole\n2026 May 13 call reached automated reception and voicemail, no human contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached automated reception, no human answered", "number_of_passed_courses": "0", "extension": "6259", "province": "PE", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 3 [2026-05-19 10:12:01] Webhook received: Contact ID 33755 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15196212333", "retell_llm_dynamic_variables": { "first_name": "Rachel", "last_name": "Tomchishen", "full_name": "Rachel Tomchishen", "contact_id": "33755", "email": "rachel_girvin@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 4 2026 vm May 6 2026 vm\n2026 May 08 call reached hospital automated system, no human interaction\n2026 May 08 call reached voicemail, no conversation\n2026 May 11 call reached hospital automated system, no human interaction\n2026 May 11 call initiated, no conversation\n2026 May 13 contact informed Rachel no longer in department, provided new extension 3556\n2026 May 15 call reached hospital automated system, no human interaction\n2026 May 15 call reached voicemail", "number_of_passed_courses": "0", "extension": "2322", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 4 [2026-05-19 10:12:01] Webhook received: Contact ID 33906 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+16479790929", "retell_llm_dynamic_variables": { "first_name": "Mengyi", "last_name": "Liu", "full_name": "Mengyi Liu", "contact_id": "33906", "email": "mengyiliu9@gmail.com", "orgname": "Maki Zushi", "member_type": "AST", "bloc_notes_ac": "03 June 2025 He was busy at University - he said couldn't talk - will try later\r\nLN / 16 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached wrong person, no callback date provided\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 5 [2026-05-19 10:12:01] Webhook received: Contact ID 42189 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+18076242569", "retell_llm_dynamic_variables": { "first_name": "Andrea", "last_name": "Smith", "full_name": "Andrea Smith", "contact_id": "42189", "email": "no-email245@ler.com", "orgname": "Wequedong Lodge", "member_type": "AST", "bloc_notes_ac": "Sept 2 2025 she doesnt work there anymore\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached Scott, Andrea Smith not available\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 6 [2026-05-19 10:12:01] Webhook received: Contact ID 8325 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+19057511188", "retell_llm_dynamic_variables": { "first_name": "Diana", "last_name": "Gritsichina", "full_name": "Diana Gritsichina", "contact_id": "8325", "email": "dianagritsichina@msn.com", "orgname": "Air Boss of America", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n08 September 2025 She is very sad - the NPI cancelled her membership and PCP because they haven't received her check - someone has to call her!!\r\nLN / 10 December 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 voicemail reached, no human contact\n2026 May 11 call reached voicemail, no message left\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached automated menu with similar names, no human answered, call ended with no operator available message\n2026 May 15 call went to voicemail, no contact reached.\n2026 May 15 call went to voicemail, no contact made", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 7 [2026-05-19 10:12:01] Webhook received: Contact ID 35858 [2026-05-19 10:12:01] Webhook received: Contact ID 34785 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+18776774566", "retell_llm_dynamic_variables": { "first_name": "Aaron", "last_name": "Reid", "full_name": "Aaron Reid", "contact_id": "34785", "email": "aaron@bankingonit.ca", "orgname": "Banking On It Bookkeeping", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nSept 4 2025 vm\n2026 May 08 call reached voicemail of Erin Reed, no contact with Aaron.\n2026 May 08 call reached voicemail, no contact with Aaron\n2026 May 11 call reached voicemail of Erin Reed\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 reached voicemail of Erin Reed, no human contact\n2026 May 13 call ended without reaching Aaron or any human\n2026 May 15 reached voicemail of Erin Reed\n2026 May 15 call reached voicemail, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 8 [2026-05-19 10:12:01] Webhook received: Contact ID 11283 [2026-05-19 10:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15196724139", "retell_llm_dynamic_variables": { "first_name": "Denise", "last_name": "Dale", "full_name": "Denise Dale", "contact_id": "11283", "email": "denisedale2778@icloud.com", "orgname": "Canduct Industries", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call went to voicemail, no contact made\n2026 May 08 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, no human answer\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 contact not available, best time to reach is during work hours\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "2", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:01] Added to queue. Total in queue: 9 [2026-05-19 10:12:02] Webhook received: Contact ID 42005 [2026-05-19 10:12:02] Payload: { "from_number": "+14375242727", "to_number": "+19054774006", "retell_llm_dynamic_variables": { "first_name": "Marjorie", "last_name": "Last", "full_name": "Marjorie Last", "contact_id": "42005", "email": "no-email104@ler.com", "orgname": "Sienna Senior Living", "member_type": "AST", "bloc_notes_ac": "2026 May 08 call reached automated system, no human contact found, call ended without renewal discussion\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached automated system, no human contact\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 contact not found in directory after multiple attempts, call ended without reaching human\n2026 May 15 call reached payroll voicemail, agent left message and ended call\n2026 May 15 call reached uninitialized voicemail, no contact made", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:02] Added to queue. Total in queue: 10 [2026-05-19 10:12:02] Webhook received: Contact ID 5316 [2026-05-19 10:12:02] Payload: { "from_number": "+14375242727", "to_number": "+15147305246", "retell_llm_dynamic_variables": { "first_name": "Maria", "last_name": "LaCorte", "full_name": "Maria LaCorte", "contact_id": "5316", "email": "mary@natursource.com", "orgname": "Natursource", "member_type": "AST", "bloc_notes_ac": "18 February 2025 VM\n 20 February 2025 VM\n 21 February 2025 VM\n 24 February 2025 VM\n 25 February 2025 VM\n 26 February 2025 VM\n 27 February 2025 VM\n 28 February 2025 VM\n 26 March 2025 VM\n2026 May 08 call reached voicemail, no human contact\n2026-05-08 Dial no answer, phone: +14509754546\n2026 May 11 voicemail reached, no direct contact\n2026-05-11 Dial no answer, phone: +14509754546\n2026 May 13 call answered by gatekeeper, no contact with Maria LaCorte\n2026 May 15 call reached voicemail, no contact made\n2026-05-15 Dial no answer, phone: +14509754546", "number_of_passed_courses": "4", "extension": "", "province": "QC", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:02] Added to queue. Total in queue: 11 [2026-05-19 10:12:02] Webhook received: Contact ID 33986 [2026-05-19 10:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17054741400", "retell_llm_dynamic_variables": { "first_name": "Kayla", "last_name": "Fournier", "full_name": "Kayla Fournier", "contact_id": "33986", "email": "kayla.fournier@healthunit.ca", "orgname": "North Bay Parry Sound District Health Unit", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nAug 21 2025 vm\r\nLN Nov 19 2025 vm\n2026 May 08 voicemail reached, no human contact\n2026 May 08 call reached voicemail, no direct contact made\n2026 May 11 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 reached voicemail at North Bay Perry Sound District Health Unit\n2026 May 13 call initiated but no contact with Kayla\n2026 May 15 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no human contact", "number_of_passed_courses": "0", "extension": "5286", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:02] Webhook received: Contact ID 42156 [2026-05-19 10:12:02] Payload: { "from_number": "+14375242727", "to_number": "+15143639555", "retell_llm_dynamic_variables": { "first_name": "Ana", "last_name": "Orobio", "full_name": "Ana Orobio", "contact_id": "42156", "email": "no-email228@ler.com", "orgname": "Energy Transportation Group", "member_type": "AST", "bloc_notes_ac": "2026 May 08 call ended after automated menu navigation; Ana Orobio not reached.\n2026 May 11 call reached automated menu, no human interaction.\n2026 May 13 call reached automated phone menu, no human answered\n2026 May 15 call reached HR general mailbox, no human answered\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-05-19T10:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:02] Webhook received: Contact ID 6279 [2026-05-19 10:12:02] Payload: { "from_number": "+14375242727", "to_number": "+16138976944", "retell_llm_dynamic_variables": { "first_name": "Fiona", "last_name": "Laffey", "full_name": "Fiona Laffey", "contact_id": "6279", "email": "fionafalcucci@gmail.com", "orgname": "Rebel.com", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n05 September 2025 VM\r\nLN / 08 December 2025 VM\n2026 May 08 call reached voicemail, Fiona not available\n2026 May 08 call reached voicemail, no contact with Fiona\n2026 May 11 voicemail reached, no contact with Fiona\n2026 May 11 call initiated but contact not reached; transferred to another person who did not confirm availability of Fiona\n2026 May 13 reached voicemail, Fiona not available\n2026 May 13 call disconnected early, no contact reached\n2026 May 15 reached voicemail, no human contact\n2026 May 15 call reached voicemail, no message left", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:02] Webhook received: Contact ID 8489 [2026-05-19 10:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14166248431", "retell_llm_dynamic_variables": { "first_name": "Jennifer", "last_name": "Liu", "full_name": "Jennifer Liu", "contact_id": "8489", "email": "jenniferliu49@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026-05-08 dial busy, phone: +14166248431\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call attempted but no answer from Jennifer.\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:02] Webhook received: Contact ID 37652 [2026-05-19 10:12:03] Webhook received: Contact ID 36866 [2026-05-19 10:12:08] Webhook received: Contact ID 34243 [2026-05-19 10:12:08] Payload: { "from_number": "+14375242727", "to_number": "+15194556623", "retell_llm_dynamic_variables": { "first_name": "Lucy", "last_name": "Simas", "full_name": "Lucy Simas", "contact_id": "34243", "email": "payroll@habitat4home.ca", "orgname": "Habitat for Humanity Heartland Ontario Inc.", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 Survey completed\n2026 May 08 call disconnected early due to connection issues; no contact reached.\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 reached voicemail at Habitat for Humanity Heartland Ontario\n2026 May 11 voicemail reached, no human interaction\n2026 May 13 call ended early, contact not reached for renewal discussion.\n2026 May 15 call attempt to Habitat for Lucy, call not connected.\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "208", "province": "ON", "toronto_current_time": "2026-05-19T10:12:09-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:12:12] Added to queue. Total in queue: 12 [2026-05-19 10:12:13] Added to queue. Total in queue: 13 [2026-05-19 10:12:13] Added to queue. Total in queue: 14 [2026-05-19 10:12:13] Added to queue. Total in queue: 15 [2026-05-19 10:12:13] Added to queue. Total in queue: 16 [2026-05-19 10:27:02] Webhook received: Contact ID 6279 [2026-05-19 10:27:02] Payload: { "from_number": "+14375242727", "to_number": "+16138976944", "retell_llm_dynamic_variables": { "first_name": "Fiona", "last_name": "Laffey", "full_name": "Fiona Laffey", "contact_id": "6279", "email": "fionafalcucci@gmail.com", "orgname": "Rebel.com", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n05 September 2025 VM\r\nLN / 08 December 2025 VM\n2026 May 08 call reached voicemail, Fiona not available\n2026 May 08 call reached voicemail, no contact with Fiona\n2026 May 11 voicemail reached, no contact with Fiona\n2026 May 11 call initiated but contact not reached; transferred to another person who did not confirm availability of Fiona\n2026 May 13 reached voicemail, Fiona not available\n2026 May 13 call disconnected early, no contact reached\n2026 May 15 reached voicemail, no human contact\n2026 May 15 call reached voicemail, no message left\n2026 May 19 call reached voicemail, no contact with Fiona", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:08-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:02] Added to queue. Total in queue: 1 [2026-05-19 10:27:02] Webhook received: Contact ID 8489 [2026-05-19 10:27:02] Payload: { "from_number": "+14375242727", "to_number": "+14166248431", "retell_llm_dynamic_variables": { "first_name": "Jennifer", "last_name": "Liu", "full_name": "Jennifer Liu", "contact_id": "8489", "email": "jenniferliu49@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026-05-08 dial busy, phone: +14166248431\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call attempted but no answer from Jennifer.\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made.\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:08-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:02] Added to queue. Total in queue: 2 [2026-05-19 10:27:02] Webhook received: Contact ID 8669 [2026-05-19 10:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19055679461", "retell_llm_dynamic_variables": { "first_name": "Bo", "last_name": "Ly", "full_name": "Bo Ly", "contact_id": "8669", "email": "bo@visuallogix.ca", "orgname": "Jones Packaging Inc.", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm\r\nJuly 15 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call reached voicemail for Bo at Jones Healthcare Group\n2026 May 08 call ended early, contact not available\n2026 May 11 voicemail reached for Bo, no human contact\n2026 May 11 contact not available, call ended quickly\n2026 May 13 call reached voicemail for Bo at Jones Healthcare Group\n2026 May 13 call reached contact but they were not available, call ended quickly\n2026 May 15 call reached voicemail for Bo, no human answered\n2026 May 15 call reached voicemail, contact not available.\n2026 May 19 call reached voicemail for Bolai, no live contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:02] Added to queue. Total in queue: 3 [2026-05-19 10:27:02] Webhook received: Contact ID 34611 [2026-05-19 10:27:02] Payload: { "from_number": "+14375242727", "to_number": "+16474783892", "retell_llm_dynamic_variables": { "first_name": "Marie-Carmel", "last_name": "Lacroix", "full_name": "Marie-Carmel Lacroix", "contact_id": "34611", "email": "klara.2005@hotmail.com", "orgname": "Marie-Carmel Lacroix", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026-05-08 dial busy, phone: +16474783892\n2026 May 11 reached voicemail, no conversation\n2026-05-11 dial busy, phone: +16474783892\n2026 May 13 call reached wrong person, no callback time provided\n2026 May 15 call reached voicemail, no human interaction\n2026-05-15 dial busy, phone: +16474783892\n2026 May 19 call reached voicemail", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:02] Added to queue. Total in queue: 4 [2026-05-19 10:27:02] Webhook received: Contact ID 8325 [2026-05-19 10:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19052370323", "retell_llm_dynamic_variables": { "first_name": "Diana", "last_name": "Gritsichina", "full_name": "Diana Gritsichina", "contact_id": "8325", "email": "dianagritsichina@msn.com", "orgname": "Air Boss of America", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n08 September 2025 She is very sad - the NPI cancelled her membership and PCP because they haven't received her check - someone has to call her!!\r\nLN / 10 December 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 voicemail reached, no human contact\n2026 May 11 call reached voicemail, no message left\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached automated menu with similar names, no human answered, call ended with no operator available message\n2026 May 15 call went to voicemail, no contact reached.\n2026 May 15 call went to voicemail, no contact made\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:02] Added to queue. Total in queue: 5 [2026-05-19 10:27:03] Webhook received: Contact ID 34243 [2026-05-19 10:27:03] Payload: { "from_number": "+14375242727", "to_number": "+15198517462", "retell_llm_dynamic_variables": { "first_name": "Lucy", "last_name": "Simas", "full_name": "Lucy Simas", "contact_id": "34243", "email": "payroll@habitat4home.ca", "orgname": "Habitat for Humanity Heartland Ontario Inc.", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 Survey completed\n2026 May 08 call disconnected early due to connection issues; no contact reached.\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 reached voicemail at Habitat for Humanity Heartland Ontario\n2026 May 11 voicemail reached, no human interaction\n2026 May 13 call ended early, contact not reached for renewal discussion.\n2026 May 15 call attempt to Habitat for Lucy, call not connected.\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached voicemail at Habitat for Humanity Heartland Ontario - no human contact", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:13-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:03] Added to queue. Total in queue: 6 [2026-05-19 10:27:03] Webhook received: Contact ID 5316 [2026-05-19 10:27:03] Payload: { "from_number": "+14375242727", "to_number": "+14509754546", "retell_llm_dynamic_variables": { "first_name": "Maria", "last_name": "LaCorte", "full_name": "Maria LaCorte", "contact_id": "5316", "email": "mary@natursource.com", "orgname": "Natursource", "member_type": "AST", "bloc_notes_ac": "18 February 2025 VM\n 20 February 2025 VM\n 21 February 2025 VM\n 24 February 2025 VM\n 25 February 2025 VM\n 26 February 2025 VM\n 27 February 2025 VM\n 28 February 2025 VM\n 26 March 2025 VM\n2026 May 08 call reached voicemail, no human contact\n2026-05-08 Dial no answer, phone: +14509754546\n2026 May 11 voicemail reached, no direct contact\n2026-05-11 Dial no answer, phone: +14509754546\n2026 May 13 call answered by gatekeeper, no contact with Maria LaCorte\n2026 May 15 call reached voicemail, no contact made\n2026-05-15 Dial no answer, phone: +14509754546\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "QC", "toronto_current_time": "2026-05-19T10:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:03] Added to queue. Total in queue: 7 [2026-05-19 10:27:03] Webhook received: Contact ID 33755 [2026-05-19 10:27:03] Payload: { "from_number": "+14375242727", "to_number": "+15195801136", "retell_llm_dynamic_variables": { "first_name": "Rachel", "last_name": "Tomchishen", "full_name": "Rachel Tomchishen", "contact_id": "33755", "email": "rachel_girvin@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 4 2026 vm May 6 2026 vm\n2026 May 08 call reached hospital automated system, no human interaction\n2026 May 08 call reached voicemail, no conversation\n2026 May 11 call reached hospital automated system, no human interaction\n2026 May 11 call initiated, no conversation\n2026 May 13 contact informed Rachel no longer in department, provided new extension 3556\n2026 May 15 call reached hospital automated system, no human interaction\n2026 May 15 call reached voicemail\n2026 May 19 call reached hospital automated system, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:03] Added to queue. Total in queue: 8 [2026-05-19 10:27:03] Webhook received: Contact ID 11283 [2026-05-19 10:27:03] Payload: { "from_number": "+14375242727", "to_number": "+15196724139", "retell_llm_dynamic_variables": { "first_name": "Denise", "last_name": "Dale", "full_name": "Denise Dale", "contact_id": "11283", "email": "denisedale2778@icloud.com", "orgname": "Canduct Industries", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call went to voicemail, no contact made\n2026 May 08 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, no human answer\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 contact not available, best time to reach is during work hours\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 voicemail reached, no contact made", "number_of_passed_courses": "2", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:03] Added to queue. Total in queue: 9 [2026-05-19 10:27:04] Webhook received: Contact ID 34785 [2026-05-19 10:27:04] Payload: { "from_number": "+14375242727", "to_number": "+16044145195", "retell_llm_dynamic_variables": { "first_name": "Aaron", "last_name": "Reid", "full_name": "Aaron Reid", "contact_id": "34785", "email": "aaron@bankingonit.ca", "orgname": "Banking On It Bookkeeping", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nSept 4 2025 vm\n2026 May 08 call reached voicemail of Erin Reed, no contact with Aaron.\n2026 May 08 call reached voicemail, no contact with Aaron\n2026 May 11 call reached voicemail of Erin Reed\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 reached voicemail of Erin Reed, no human contact\n2026 May 13 call ended without reaching Aaron or any human\n2026 May 15 reached voicemail of Erin Reed\n2026 May 15 call reached voicemail, no human contact\n2026 May 19 call reached voicemail of Erin Reed", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:04] Added to queue. Total in queue: 10 [2026-05-19 10:27:04] Webhook received: Contact ID 42005 [2026-05-19 10:27:04] Payload: { "from_number": "+14375242727", "to_number": "+12895970977", "retell_llm_dynamic_variables": { "first_name": "Marjorie", "last_name": "Last", "full_name": "Marjorie Last", "contact_id": "42005", "email": "no-email104@ler.com", "orgname": "Sienna Senior Living", "member_type": "AST", "bloc_notes_ac": "2026 May 08 call reached automated system, no human contact found, call ended without renewal discussion\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached automated system, no human contact\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 contact not found in directory after multiple attempts, call ended without reaching human\n2026 May 15 call reached payroll voicemail, agent left message and ended call\n2026 May 15 call reached uninitialized voicemail, no contact made\n2026 May 19 call reached voicemail, message left, agent will call back later", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:04] Added to queue. Total in queue: 11 [2026-05-19 10:27:04] Webhook received: Contact ID 33906 [2026-05-19 10:27:04] Payload: { "from_number": "+14375242727", "to_number": "+16479790929", "retell_llm_dynamic_variables": { "first_name": "Mengyi", "last_name": "Liu", "full_name": "Mengyi Liu", "contact_id": "33906", "email": "mengyiliu9@gmail.com", "orgname": "Maki Zushi", "member_type": "AST", "bloc_notes_ac": "03 June 2025 He was busy at University - he said couldn't talk - will try later\r\nLN / 16 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached wrong person, no callback date provided\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:04] Added to queue. Total in queue: 12 [2026-05-19 10:27:04] Webhook received: Contact ID 33482 [2026-05-19 10:27:04] Payload: { "from_number": "+14375242727", "to_number": "+19023937416", "retell_llm_dynamic_variables": { "first_name": "Nicole", "last_name": "McTague", "full_name": "Nicole McTague", "contact_id": "33482", "email": "nmctague@biovectra.com", "orgname": "BioVectra Inc.", "member_type": "AST", "bloc_notes_ac": "Apr 17 2025 vm May 8 2025 vm\r\nok membership\n2026 May 08 call reached voicemail at BioVectra, no message left\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached automated menu, no human conversation with Nicole\n2026 May 13 call reached automated reception and voicemail, no human contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached automated reception, no human answered\n2026 May 19 call reached voicemail, no contact made.", "number_of_passed_courses": "0", "extension": "", "province": "PE", "toronto_current_time": "2026-05-19T10:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 10:27:04] Added to queue. Total in queue: 13 [2026-05-19 11:11:58] Webhook received: Contact ID 8041 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+19052399698", "retell_llm_dynamic_variables": { "first_name": "Agnes", "last_name": "Okitondo", "full_name": "Agnes Okitondo", "contact_id": "8041", "email": "agnesokitondo@hotmail.com", "orgname": "ScotiaBank", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 31 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, contact not available\n2026 May 11 contact not available, callback scheduled for 12:06 - reached Ashish\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 contact not available, call ended quickly\n2026 May 13 call reached voicemail, contact not available\n2026 May 13 call answered but contact not available to talk\n2026 May 15 call reached voicemail\n2026 May 15 call ended quickly, contact not available", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 1 [2026-05-19 11:11:58] Webhook received: Contact ID 35719 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+19055496561", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Howard", "full_name": "Michelle Howard", "contact_id": "35719", "email": "m_howard2000@hotmail.com", "orgname": "McNally Construction Inc.", "member_type": "AST", "bloc_notes_ac": "11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 call reached voicemail, no message left, will call back later\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 contact informed Michelle is no longer at the company and no new contact info available.\n2026 May 13 call reached automated system and voicemail, no human contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached automated system, no human answered", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 2 [2026-05-19 11:11:58] Webhook received: Contact ID 10272 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+16132386112", "retell_llm_dynamic_variables": { "first_name": "Pascal", "last_name": "Thaka", "full_name": "Pascal Thaka", "contact_id": "10272", "email": "shakathak@hotmail.com", "orgname": "Canadian Federation for the Humanities and Social Sciences", "member_type": "AST", "bloc_notes_ac": "may 22 2025 vm AUg 13 2025 vm\r\nLN Nov 10 2025 vm\n2026 May 08 call reached voicemail, no human contact established\n2026 May 08 call went to voicemail, no contact made\n2026 May 11 call reached voicemail, no human answered\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 voicemail reached, no contact with Helene Lucier\n2026 May 13 call reached voicemail after gatekeeper interaction\n2026 May 15 call reached automated system, no human contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 3 [2026-05-19 11:11:58] Webhook received: Contact ID 34012 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+14169795000", "retell_llm_dynamic_variables": { "first_name": "Pina", "last_name": "Houle", "full_name": "Pina Houle", "contact_id": "34012", "email": "phoule@gmail.com", "orgname": "Ryerson University", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm Wayne\r\nAug 28 2025 vm\n2026 May 08 reached voicemail for Wayne Virge, intended for Pina Houle\n2026 May 08 call reached voicemail, no human answer\n2026 May 11 call reached automated system and agent asked for Pina Houle but no connection made\n2026 May 13 voicemail reached, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached automated system, no human contact", "number_of_passed_courses": "0", "extension": "6238", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 4 [2026-05-19 11:11:58] Webhook received: Contact ID 9987 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+19052762000", "retell_llm_dynamic_variables": { "first_name": "Jie", "last_name": "Gong", "full_name": "Jie Gong", "contact_id": "9987", "email": "janeg.2001@gmail.com", "orgname": "Manpower Canada", "member_type": "AST", "bloc_notes_ac": "May 21 2025 vm\r\nAug 6 2025 vm\r\nLN Oct 6 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no human answer\n2026 May 13 call reached voicemail, no human answered\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached automated menu, no message left, agent will call back later.", "number_of_passed_courses": "4", "extension": "1213", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 5 [2026-05-19 11:11:58] Webhook received: Contact ID 34479 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+16474561091", "retell_llm_dynamic_variables": { "first_name": "Arun", "last_name": "Tomar", "full_name": "Arun Tomar", "contact_id": "34479", "email": "arun.tomar@gmail.com", "orgname": "Emergent Consulting Inc.", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 23 September 2025 Survey completed\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached a gatekeeper, no conversation with Arun\n2026 May 11 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made.\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction\n2026 May 15 call ended after user put agent on hold, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 6 [2026-05-19 11:11:58] Webhook received: Contact ID 34587 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+14168348318", "retell_llm_dynamic_variables": { "first_name": "Mike", "last_name": "McFarland", "full_name": "Mike McFarland", "contact_id": "34587", "email": "mikemcfarland2016@gmail.com", "orgname": "Mike McFarland Consulting", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call disconnected due to inactivity before conversation started", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 7 [2026-05-19 11:11:58] Webhook received: Contact ID 7620 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+19054760877", "retell_llm_dynamic_variables": { "first_name": "Monica", "last_name": "Schaefer", "full_name": "Monica Schaefer", "contact_id": "7620", "email": "rmschaefer@bell.net", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no message left\n2026 May 11 reached voicemail, no message left\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call attempted but no answer\n2026 May 15 call attempted but no answer from Monica.", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 8 [2026-05-19 11:11:58] Webhook received: Contact ID 34745 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+19055285877", "retell_llm_dynamic_variables": { "first_name": "Norman", "last_name": "Cicci", "full_name": "Norman Cicci", "contact_id": "34745", "email": "normcicci@rogers.com", "orgname": "Good Shepherd Non-profit Homes", "member_type": "AST", "bloc_notes_ac": "11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 Unable to reach Norman Cicci through automated system, call ended without contact.\n2026 May 11 call reached Good Shepherd reception but did not connect to Norman Cicci.\n2026 May 13 call ended without reaching Norman Cicci through automated system\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 call ended after initial greeting, no contact with Norman.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 9 [2026-05-19 11:11:58] Webhook received: Contact ID 36923 [2026-05-19 11:11:58] Webhook received: Contact ID 8344 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+18075777338", "retell_llm_dynamic_variables": { "first_name": "Dina", "last_name": "Routhier", "full_name": "Dina Routhier", "contact_id": "8344", "email": "dlrouthier@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\n2026 May 08 call reached contact but ended quickly after AI disclosure\n2026 May 11 call initiated but no conversation after greeting\n2026 May 13 call answered by someone not Dina, call ended quickly by user.\n2026 May 15 call ended after initial greeting attempts, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 10 [2026-05-19 11:11:58] Webhook received: Contact ID 34371 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+19053382999", "retell_llm_dynamic_variables": { "first_name": "Kim", "last_name": "Truong", "full_name": "Kim Truong", "contact_id": "34371", "email": "kimmytruong2014@gmail.com", "orgname": "Spring Air Systems Inc", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call ended without reaching contact due to automated system and invalid extension entries\n2026 May 11 call ended without reaching Kim Truong due to missing extension\n2026 May 13 reached voicemail for Kim Truong in accounting department, no human contact\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call ended without reaching a human, invalid extensions entered repeatedly", "number_of_passed_courses": "4", "extension": "43", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 11 [2026-05-19 11:11:58] Webhook received: Contact ID 7122 [2026-05-19 11:11:58] Payload: { "from_number": "+14375242727", "to_number": "+19058196906", "retell_llm_dynamic_variables": { "first_name": "Megan", "last_name": "Spencer", "full_name": "Megan Spencer", "contact_id": "7122", "email": "meganspencer24@hotmail.com", "orgname": "Edwards Lifesciences", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n08 September 2025 VM\r\nLN / 10 December 2025 VM\n2026-05-08 Dial no answer, phone: +19058196906\n2026 May 08 reached voicemail, no human contact\n2026-05-11 Dial no answer, phone: +19058196906\n2026 May 11 voicemail reached, no contact with Megan\n2026 May 13 call reached Rina, Megan not available\n2026-05-15 Dial no answer, phone: +19058196906\n2026 May 15 call initiated but no conversation with Megan, call ended early", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:58] Added to queue. Total in queue: 12 [2026-05-19 11:11:59] Webhook received: Contact ID 9740 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+19055521883", "retell_llm_dynamic_variables": { "first_name": "Laura", "last_name": "Vasilescu", "full_name": "Laura Vasilescu", "contact_id": "9740", "email": "nardyv1@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Mar 13 2025 vm Mar 26 2025 vm\r\nMar 27 2025 vm Apr 1 2025 vm apr 4 2025 vm\r\nApr 25 2025 vm July 9 2025 vm\r\nLN Sept 22 2025 vm\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 contact not available, call ended quickly\n2026 May 11 call ended early, contact not available\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail or unavailable party, no conversation\n2026 May 13 call reached voicemail, no conversation\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 contact not available, call ended quickly", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 13 [2026-05-19 11:11:59] Webhook received: Contact ID 34416 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+16472433354", "retell_llm_dynamic_variables": { "first_name": "Richard", "last_name": "Vos", "full_name": "Richard Vos", "contact_id": "34416", "email": "vos.richard88@gmail.com", "orgname": "Synaptive Medical", "member_type": "AST", "bloc_notes_ac": "05 June 2025 Number not in service\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached gatekeeper, contact unavailable", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 14 [2026-05-19 11:11:59] Webhook received: Contact ID 33982 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+16103729750", "retell_llm_dynamic_variables": { "first_name": "Michael", "last_name": "Kowalski", "full_name": "Michael Kowalski", "contact_id": "33982", "email": "mikekowalski115@comcast.net", "orgname": "Rentokil North America Inc.", "member_type": "AST", "bloc_notes_ac": "June 3 2025 vm\r\nAug 21 2025 vm\r\nLN Nov 19 2025 vm\n2026 May 08 call reached IVR and did not connect to human representative.\n2026 May 11 call reached IVR and held for representative, no human contact made.\n2026 May 13 call ended due to missing ZIP code information, agent to call back later.\n2026 May 15 call reached automated system, no human contact, call ended without renewal discussion.", "number_of_passed_courses": "0", "extension": "25135", "province": "PA", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 15 [2026-05-19 11:11:59] Webhook received: Contact ID 34685 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+18005804505", "retell_llm_dynamic_variables": { "first_name": "Emily", "last_name": "Babb", "full_name": "Emily Babb", "contact_id": "34685", "email": "emily.babb@paycomonline.com", "orgname": "Paycom", "member_type": "AST", "bloc_notes_ac": "10 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call ended with gatekeeper, did not reach Emily\n2026 May 11 contact not available, no voicemail left\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached gatekeeper who did not transfer call; contact asked to call Paycom back\n2026 May 15 call answered by gatekeeper who refused to transfer to Emily Babb", "number_of_passed_courses": "0", "extension": "", "province": "OK", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 16 [2026-05-19 11:11:59] Webhook received: Contact ID 11250 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14162489060", "retell_llm_dynamic_variables": { "first_name": "Alanna", "last_name": "Proulx", "full_name": "Alanna Proulx", "contact_id": "11250", "email": "alannaproulx@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached voicemail\n2026 May 11 call reached voicemail\n2026 May 11 call reached voicemail at Mark in Aladdin\n2026 May 13 call reached voicemail\n2026 May 13 call reached voicemail\n2026 May 15 call started but contact not available to talk, no callback scheduled", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 17 [2026-05-19 11:11:59] Webhook received: Contact ID 42021 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+15192658006", "retell_llm_dynamic_variables": { "first_name": "Kimberley", "last_name": "Smith", "full_name": "Kimberley Smith", "contact_id": "42021", "email": "no-email3@ler.com", "orgname": "Ontario One Call", "member_type": "AST", "bloc_notes_ac": "Aug 26 2025 vm\n2026 May 08 call attempted to reach Ontario OneCall specialist via extension 8804, no human reached\n2026 May 11 call reached IVR and did not connect to human agent\n2026 May 13 call reached automated system only, no human interaction.\n2026 May 15 call reached automated system only, no human interaction.", "number_of_passed_courses": "1", "extension": "8804", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 18 [2026-05-19 11:11:59] Webhook received: Contact ID 6919 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+19056884300", "retell_llm_dynamic_variables": { "first_name": "Luella", "last_name": "Hozjan", "full_name": "Luella Hozjan", "contact_id": "6919", "email": "lhozjan@cogeco.ca", "orgname": "Stokes Seeds Ltd", "member_type": "AST", "bloc_notes_ac": "May 12 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 24 2025 She no longer works there.\n2026 May 08 call reached voicemail, no live contact made\n2026 May 11 Unable to reach Luella through directory options, call ended without contact\n2026 May 13 call ended after unsuccessful attempts to reach Luella Hozjan through directory.\n2026 May 15 call ended after directory search, no live agent reached", "number_of_passed_courses": "0", "extension": "136", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 19 [2026-05-19 11:11:59] Webhook received: Contact ID 28191 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+19057755338", "retell_llm_dynamic_variables": { "first_name": "Darlene", "last_name": "Hill", "full_name": "Darlene Hill", "contact_id": "28191", "email": "darlenehill@rogers.com", "orgname": "Durabody Industries Ltd.", "member_type": "AST", "bloc_notes_ac": "28 May 2025 VM\r\n10 September 2025 Not working there anymore\n2026 May 08 reached voicemail, no contact with Darlene\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, answered by Arlene instead of Darlene.\n2026 May 13 call reached voicemail, no human contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no live contact made\n2026 May 15 call attempted but no answer", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 20 [2026-05-19 11:11:59] Webhook received: Contact ID 6603 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+19058317798", "retell_llm_dynamic_variables": { "first_name": "Wenbo", "last_name": "Huang", "full_name": "Wenbo Huang", "contact_id": "6603", "email": "wb.huang.to@gmail.com", "orgname": "Emix", "member_type": "AST", "bloc_notes_ac": "May 12 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call reached emergency telephone menu, no human answered.\n2026 May 11 call reached automated phone menu, no human contact made\n2026 May 11 voicemail reached, message left\n2026 May 13 call reached automated phone system, no human contact made\n2026 May 15 call reached automated phone system, no human contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 21 [2026-05-19 11:11:59] Webhook received: Contact ID 33950 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+19057125605", "retell_llm_dynamic_variables": { "first_name": "Sue", "last_name": "Farrell", "full_name": "Sue Farrell", "contact_id": "33950", "email": "farrellsoo@hotmail.com", "orgname": "NEC Canada, Inc", "member_type": "AST", "bloc_notes_ac": "June 3 2025 number not in service\n2026 May 08 call reached voicemail, no message left, agent will call back later\n2026 May 08 call reached voicemail not set up\n2026 May 11 call reached voicemail, no message left, agent will try again later\n2026 May 11 voicemail reached, no message left\n2026 May 13 call reached voicemail, no message left.\n2026 May 13 call reached voicemail not set up\n2026 May 15 call reached automated system, no agents available, call ended by agent", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 22 [2026-05-19 11:11:59] Webhook received: Contact ID 34698 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+17052201973", "retell_llm_dynamic_variables": { "first_name": "Heather", "last_name": "Umlah", "full_name": "Heather Umlah", "contact_id": "34698", "email": "humlah@macleanengineering.com", "orgname": "MacLean Engineering & Marketing Co. Ltd", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nLN / 01 October 2025 VM\n2026-05-08 Dial no answer, phone: +17052201973\n2026 May 08 call reached voicemail, no conversation\n2026-05-11 Dial no answer, phone: +17052201973\n2026 May 11 call initiated but no conversation beyond greeting\n2026-05-13 Dial no answer, phone: +17052201973\n2026 May 13 call ended quickly, contact not available\n2026-05-15 Dial no answer, phone: +17052201973\n2026 May 15 contact informed Heather is deceased, call ended with condolences.", "number_of_passed_courses": "2", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 23 [2026-05-19 11:11:59] Webhook received: Contact ID 29944 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+18005653000", "retell_llm_dynamic_variables": { "first_name": "Josephine", "last_name": "Braier", "full_name": "Josephine Braier", "contact_id": "29944", "email": "josephine.braier@parkinson.ca", "orgname": "Parkinson Canada Inc", "member_type": "AST", "bloc_notes_ac": "Oct 22 2025 vm\n2026 May 08 call attempted but no answer from Josephine\n2026 May 11 call reached Parkinson Canada receptionist but no further conversation.\n2026 May 13 call reached Parkinson Canada automated system and receptionist multiple times, no human contact made\n2026 May 15 call reached automated system, no human contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 24 [2026-05-19 11:11:59] Webhook received: Contact ID 34139 [2026-05-19 11:11:59] Payload: { "from_number": "+14375242727", "to_number": "+15199694632", "retell_llm_dynamic_variables": { "first_name": "Vesna", "last_name": "Susa", "full_name": "Vesna Susa", "contact_id": "34139", "email": "vesna.susa@clevelandcliffs.com", "orgname": "Cleveland Cliffs Tooling and Stamping", "member_type": "AST", "bloc_notes_ac": "Survey completed She is not in payroll right now.\n2026 May 08 call reached voicemail, no contact with Vesna\n2026 May 08 reached voicemail, no message left\n2026 May 11 call reached voicemail, no human answered\n2026 May 11 call reached voicemail, no message left\n2026 May 13 call reached voicemail, no message left, agent to call back later\n2026 May 13 call reached voicemail, message left\n2026 May 15 call reached automated system, no human answered, agent to call back later.", "number_of_passed_courses": "4", "extension": "2226", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:11:59] Added to queue. Total in queue: 25 [2026-05-19 11:12:00] Webhook received: Contact ID 34501 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14504666688", "retell_llm_dynamic_variables": { "first_name": "Priscilla", "last_name": "Colubriale", "full_name": "Priscilla Colubriale", "contact_id": "34501", "email": "priscilla.colubriale@ricova.com", "orgname": "Ricova Group", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call intercepted by automated system, did not reach Priscilla\n2026 May 11 call reached automated system, no human contact\n2026 May 13 call reached a gatekeeper, no transfer to Priscilla, call ended without message\n2026 May 15 call reached gatekeeper, Priscilla not available, no message left", "number_of_passed_courses": "0", "extension": "", "province": "QC", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 26 [2026-05-19 11:12:00] Webhook received: Contact ID 12077 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+19053318121", "retell_llm_dynamic_variables": { "first_name": "Margrette", "last_name": "Gillott", "full_name": "Margrette Gillott", "contact_id": "12077", "email": "mgillott@comtekadvanced.com", "orgname": "Comtek Advanced Structures", "member_type": "AST", "bloc_notes_ac": "may 23 2-25 vm Sept 5 2025 vm\n2026 May 08 reached voicemail at extension 226, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached automated system, extension 226 unavailable, agent to call back later", "number_of_passed_courses": "0", "extension": "226", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 27 [2026-05-19 11:12:00] Webhook received: Contact ID 34229 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+17057434744", "retell_llm_dynamic_variables": { "first_name": "Matthew", "last_name": "Boyles", "full_name": "Matthew Boyles", "contact_id": "34229", "email": "mboyles@sjfltc.com", "orgname": "St. Joseph's at Fleming", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 VM\n2026 May 08 call reached voicemail of Matt Boyle, no direct contact made\n2026 May 08 call reached uninitialized voicemail, no contact made\n2026 May 11 voicemail reached, no human answer\n2026 May 11 call reached uninitialized voicemail, no contact made\n2026 May 13 reached voicemail at Saint Joseph's of Fleming, no human contact\n2026 May 13 call reached uninitialized voicemail, no contact made\n2026 May 15 call reached automated menu and navigated to payroll and scheduling supervisor but no human answered before hangup.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 28 [2026-05-19 11:12:00] Webhook received: Contact ID 34088 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+17052353211", "retell_llm_dynamic_variables": { "first_name": "Ruth", "last_name": "Bell", "full_name": "Ruth Bell", "contact_id": "34088", "email": "bell.ruth@yahoo.ca", "orgname": "Northern College of Applied Arts & Technology", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm Corinne\r\nAug 28 2025 Ruth Bell has not worked there in 10 years.\n2026 May 08 contact informed Ruth is on sick leave and unavailable.\n2026 May 11 contact not available, voicemail reached\n2026 May 13 call reached voicemail at Northern College payroll department\n2026 May 15 call answered by gatekeeper Allison, Ruth not reached", "number_of_passed_courses": "4", "extension": "2157", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 29 [2026-05-19 11:12:00] Webhook received: Contact ID 35813 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+19058574651", "retell_llm_dynamic_variables": { "first_name": "Haideh", "last_name": "Abdollahian", "full_name": "Haideh Abdollahian", "contact_id": "35813", "email": "haideh_a@yahoo.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 voicemail reached, no message left\n2026 May 08 call reached voicemail not set up\n2026 May 11 voicemail reached, no message left\n2026 May 11 call reached voicemail not set up\n2026 May 13 call reached voicemail not set up\n2026 May 13 call initiated but no conversation.\n2026 May 15 voicemail reached, no message left\n2026 May 15 call reached a different person named Nadia who offered to provide Haideh's cell phone number; call ended shortly after.", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 30 [2026-05-19 11:12:00] Webhook received: Contact ID 34741 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16478963385", "retell_llm_dynamic_variables": { "first_name": "Jeniffer", "last_name": "Pottinger", "full_name": "Jeniffer Pottinger", "contact_id": "34741", "email": "jeniffer@griffithspottinger.com", "orgname": "Griffiths Pottinger", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 08 voicemail reached, no direct contact\n2026 May 08 reached voicemail, no human contact\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 voicemail reached, no human contact\n2026 May 15 voicemail reached, no contact with Jeniffer\n2026 May 15 call ended after initial greeting, no conversation with Jeniffer", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 31 [2026-05-19 11:12:00] Webhook received: Contact ID 34493 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14162557771", "retell_llm_dynamic_variables": { "first_name": "Deborah", "last_name": "Paton", "full_name": "Deborah Paton", "contact_id": "34493", "email": "deborah.paton@silicates.com", "orgname": "National Silicates", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call reached automated system with invalid extension attempts, no human contact\n2026 May 11 call reached Michelle Brassard instead of Deborah, no renewal discussion.\n2026 May 13 call attempted to reach Deborah but contact not available, call ended without renewal discussion.\n2026 May 15 contact Michelle Tsar, de Troisero reached but Deborah not available, callback scheduled", "number_of_passed_courses": "0", "extension": "116", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 32 [2026-05-19 11:12:00] Webhook received: Contact ID 34776 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+19055455508", "retell_llm_dynamic_variables": { "first_name": "Michele", "last_name": "Creechan", "full_name": "Michele Creechan", "contact_id": "34776", "email": "rcreechan@cogeco.ca", "orgname": "Hutchsdingleydell Ltd.", "member_type": "AST", "bloc_notes_ac": "June 11 2025 She is no longer with company\n2026 May 08 contact not available; no new contact info provided.\n2026 May 11 call ended after reaching wrong person, did not speak with Michele.\n2026 May 13 contact not available, asked for callback time but none given\n2026 May 15 call ended after initial greeting, contact not reached", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 33 [2026-05-19 11:12:00] Webhook received: Contact ID 34413 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+19055252268", "retell_llm_dynamic_variables": { "first_name": "Lisa", "last_name": "Parris", "full_name": "Lisa Parris", "contact_id": "34413", "email": "lisa.parris@hwcdsb.ca", "orgname": "Hamilton Wentworth Catholic Child Care Centres", "member_type": "AST", "bloc_notes_ac": "05 June 2025 Completed\n2026 May 08 reached voicemail for Lisa Paris at Hamilton Wentworth Catholic District School Board\n2026 May 08 contact not available, requested callback later.\n2026 May 11 call transferred to Alyssa instead of Lisa Parris, call ended without renewal discussion.\n2026 May 13 callback scheduled for Friday morning - NPI# not provided\n2026 May 15 call reached voicemail of Lisa Paris, no contact made\n2026 May 15 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "1715", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 34 [2026-05-19 11:12:00] Webhook received: Contact ID 34774 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+18079376896", "retell_llm_dynamic_variables": { "first_name": "Amanda", "last_name": "Graf", "full_name": "Amanda Graf", "contact_id": "34774", "email": "grafsplumbing@gmail.com", "orgname": "Graf's Plumbing Inc.", "member_type": "AST", "bloc_notes_ac": "June 11 2025 completed\n2026 May 08 contact not available, message offered for Amanda\n2026 May 11 contact not available, Amanda not in office\n2026 May 13 call reached voicemail at Grasse Plumbing and Heating\n2026 May 15 call ended early, contact not available", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 35 [2026-05-19 11:12:00] Webhook received: Contact ID 34037 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+15193370537", "retell_llm_dynamic_variables": { "first_name": "Carol", "last_name": "Chrapko", "full_name": "Carol Chrapko", "contact_id": "34037", "email": "cchrapko@sjhospice.ca", "orgname": "St. Joseph's Hospice Rescource Centre of Sarnia Lambton", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm Different name\r\nAug 28 2025 Carol has not worked there in a number of years.\n2026 May 08 contact not available, no forwarding info provided\n2026 May 11 call reached Karen at St. Joseph's Hospice, asked for Carol Chrapko, call ended shortly after\n2026 May 13 call reached automated hold message, no human interaction\n2026 May 15 call answered by Heather at St. Joseph's Hospice, asked for Carol but no further conversation", "number_of_passed_courses": "0", "extension": "116", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 36 [2026-05-19 11:12:00] Webhook received: Contact ID 37862 [2026-05-19 11:12:00] Webhook received: Contact ID 37765 [2026-05-19 11:12:00] Webhook received: Contact ID 34341 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16132358101", "retell_llm_dynamic_variables": { "first_name": "Ling", "last_name": "Ru", "full_name": "Ling Ru", "contact_id": "34341", "email": "qrling@hotmail.com", "orgname": "Canadian Centre on Substance Use and Addiction", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call ended after initial greeting attempts, no contact with Ling.\n2026 May 11 call ended after initial greeting, no contact with Ling\n2026 May 13 no answer from contact, call ended without conversation.\n2026 May 15 call initiated but no conversation with Ling, call ended quickly", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Added to queue. Total in queue: 37 [2026-05-19 11:12:00] Webhook received: Contact ID 17357 [2026-05-19 11:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16044844374", "retell_llm_dynamic_variables": { "first_name": "Amanda", "last_name": "Bodi", "full_name": "Amanda Bodi", "contact_id": "17357", "email": "amanda@canadiansbaseball.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "may 27 2025 vm\n2026 May 08 call reached automated system, no human interaction\n2026 May 11 call ended in directory without reaching contact\n2026 May 13 call ended without reaching contact Andrew Lignum through directory.\n2026 May 15 call reached automated system, no human answered", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:00] Webhook received: Contact ID 35977 [2026-05-19 11:12:00] Added to queue. Total in queue: 38 [2026-05-19 11:12:01] Webhook received: Contact ID 33890 [2026-05-19 11:12:01] Payload: { "from_number": "+14375242727", "to_number": "+12899995526", "retell_llm_dynamic_variables": { "first_name": "Ruizhu", "last_name": "Xu", "full_name": "Ruizhu Xu", "contact_id": "33890", "email": "hrf@btrust.ca", "orgname": "Btrust Supermarket", "member_type": "AST", "bloc_notes_ac": "03 June 2025 VM\r\nLN / 16 September 2025 No one by that name\n2026 May 08 call reached gatekeeper, agent requested Ruizhu Xu in HR, call ended on hold\n2026 May 11 attempted to reach Ruizhu Xu but contact was unavailable, call ended with callback planned.\n2026 May 13 contact not Ruizhu, email updated to HRF@btrust.ca, unsure about Ruizhu's availability, call ended with callback promise.\n2026 May 15 call reached automated system and operator, asked for Ruizhu, call ended early.", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:01] Added to queue. Total in queue: 39 [2026-05-19 11:12:01] Webhook received: Contact ID 34340 [2026-05-19 11:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14168645736", "retell_llm_dynamic_variables": { "first_name": "Thulisile", "last_name": "Mathabela", "full_name": "Thulisile Mathabela", "contact_id": "34340", "email": "thulisilemb@hotmail.com", "orgname": "St. Michael's Hospital", "member_type": "AST", "bloc_notes_ac": "wrong number\n2026 May 08 call initiated but no conversation beyond initial greeting\n2026 May 11 call answered by wrong person at surgical day care, no renewal discussion\n2026 May 13 call answered by unknown person, not Thulisile, call ended politely\n2026 May 15 call reached wrong person, not Thulisile Mathabela", "number_of_passed_courses": "4", "extension": "5736", "province": "ON", "toronto_current_time": "2026-05-19T11:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:01] Added to queue. Total in queue: 40 [2026-05-19 11:12:01] Webhook received: Contact ID 34548 [2026-05-19 11:12:01] Payload: { "from_number": "+14375242727", "to_number": "+19058463177", "retell_llm_dynamic_variables": { "first_name": "Connie", "last_name": "Lothouse-Bylstra", "full_name": "Connie Lothouse-Bylstra", "contact_id": "34548", "email": "cbylstra0928@outlook.com", "orgname": "Sotawall Ltd.", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 08 call reached automated directory, no human contact\n2026-05-08 Dial no answer, phone: +19054573285\n2026 May 11 unable to reach Connie through directory, will call back later\n2026 May 13 call reached voicemail, no human contact made\n2026-05-13 Dial no answer, phone: +19054573285\n2026 May 15 call attempted but no answer", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:01] Added to queue. Total in queue: 41 [2026-05-19 11:12:01] Webhook received: Contact ID 36291 [2026-05-19 11:12:01] Webhook received: Contact ID 42106 [2026-05-19 11:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15199443800", "retell_llm_dynamic_variables": { "first_name": "Kristine", "last_name": "Laselva", "full_name": "Kristine Laselva", "contact_id": "42106", "email": "no-email202@ler.com", "orgname": "Ground Effects", "member_type": "AST", "bloc_notes_ac": "2026 May 08 call reached automated system at Ground Effect, no human contact\n2026 May 11 call attempted to connect to Kristine at extension 1349 but failed, no human reached\n2026 May 13 call reached automated system, no human answered\n2026 May 13 call reached voicemail, no conversation\n2026 May 15 call reached automated system, no human contact", "number_of_passed_courses": "0", "extension": "1349", "province": "ON", "toronto_current_time": "2026-05-19T11:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:01] Added to queue. Total in queue: 42 [2026-05-19 11:12:02] Webhook received: Contact ID 33867 [2026-05-19 11:12:02] Payload: { "from_number": "+14375242727", "to_number": "+19058295007", "retell_llm_dynamic_variables": { "first_name": "Jaspaul", "last_name": "Dhaliwal", "full_name": "Jaspaul Dhaliwal", "contact_id": "33867", "email": "jaspaul.dhaliwal@gmail.com", "orgname": "Canadian Hospital Specialties Ltd.", "member_type": "AST", "bloc_notes_ac": "number not in service\n2026 May 08 call reached automated menu, person at extension 223 unavailable, callback requested but not scheduled\n2026 May 11 call reached automated menu, contact unavailable at extension 223, call ended without renewal.\n2026 May 13 call reached gatekeeper and receptionist Wendy, no contact with Jaspaul\n2026 May 15 call reached automated system, person at extension 223 unavailable, agent to call back later", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:12:28] Added to queue. Total in queue: 43 [2026-05-19 11:27:02] Webhook received: Contact ID 35813 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19058574651", "retell_llm_dynamic_variables": { "first_name": "Haideh", "last_name": "Abdollahian", "full_name": "Haideh Abdollahian", "contact_id": "35813", "email": "haideh_a@yahoo.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 voicemail reached, no message left\n2026 May 08 call reached voicemail not set up\n2026 May 11 voicemail reached, no message left\n2026 May 11 call reached voicemail not set up\n2026 May 13 call reached voicemail not set up\n2026 May 13 call initiated but no conversation.\n2026 May 15 voicemail reached, no message left\n2026 May 15 call reached a different person named Nadia who offered to provide Haideh's cell phone number; call ended shortly after.\n2026 May 19 voicemail reached, no message left", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 1 [2026-05-19 11:27:02] Webhook received: Contact ID 34587 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+14168348318", "retell_llm_dynamic_variables": { "first_name": "Mike", "last_name": "McFarland", "full_name": "Mike McFarland", "contact_id": "34587", "email": "mikemcfarland2016@gmail.com", "orgname": "Mike McFarland Consulting", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call disconnected due to inactivity before conversation started\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 2 [2026-05-19 11:27:02] Webhook received: Contact ID 34698 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+17053612022", "retell_llm_dynamic_variables": { "first_name": "Heather", "last_name": "Umlah", "full_name": "Heather Umlah", "contact_id": "34698", "email": "humlah@macleanengineering.com", "orgname": "MacLean Engineering & Marketing Co. Ltd", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nLN / 01 October 2025 VM\n2026-05-08 Dial no answer, phone: +17052201973\n2026 May 08 call reached voicemail, no conversation\n2026-05-11 Dial no answer, phone: +17052201973\n2026 May 11 call initiated but no conversation beyond greeting\n2026-05-13 Dial no answer, phone: +17052201973\n2026 May 13 call ended quickly, contact not available\n2026-05-15 Dial no answer, phone: +17052201973\n2026 May 15 contact informed Heather is deceased, call ended with condolences.\n2026-05-19 Dial no answer, phone: +17052201973", "number_of_passed_courses": "2", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 3 [2026-05-19 11:27:02] Webhook received: Contact ID 34139 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+15199150305", "retell_llm_dynamic_variables": { "first_name": "Vesna", "last_name": "Susa", "full_name": "Vesna Susa", "contact_id": "34139", "email": "vesna.susa@clevelandcliffs.com", "orgname": "Cleveland Cliffs Tooling and Stamping", "member_type": "AST", "bloc_notes_ac": "Survey completed She is not in payroll right now.\n2026 May 08 call reached voicemail, no contact with Vesna\n2026 May 08 reached voicemail, no message left\n2026 May 11 call reached voicemail, no human answered\n2026 May 11 call reached voicemail, no message left\n2026 May 13 call reached voicemail, no message left, agent to call back later\n2026 May 13 call reached voicemail, message left\n2026 May 15 call reached automated system, no human answered, agent to call back later.\n2026 May 19 call reached voicemail, agent will try to call back later", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 4 [2026-05-19 11:27:02] Webhook received: Contact ID 9740 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19055521883", "retell_llm_dynamic_variables": { "first_name": "Laura", "last_name": "Vasilescu", "full_name": "Laura Vasilescu", "contact_id": "9740", "email": "nardyv1@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Mar 13 2025 vm Mar 26 2025 vm\r\nMar 27 2025 vm Apr 1 2025 vm apr 4 2025 vm\r\nApr 25 2025 vm July 9 2025 vm\r\nLN Sept 22 2025 vm\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 contact not available, call ended quickly\n2026 May 11 call ended early, contact not available\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail or unavailable party, no conversation\n2026 May 13 call reached voicemail, no conversation\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 contact not available, call ended quickly\n2026 May 19 contact not available, call ended quickly", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 5 [2026-05-19 11:27:02] Webhook received: Contact ID 34741 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+16478963385", "retell_llm_dynamic_variables": { "first_name": "Jeniffer", "last_name": "Pottinger", "full_name": "Jeniffer Pottinger", "contact_id": "34741", "email": "jeniffer@griffithspottinger.com", "orgname": "Griffiths Pottinger", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 08 voicemail reached, no direct contact\n2026 May 08 reached voicemail, no human contact\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 voicemail reached, no human contact\n2026 May 15 voicemail reached, no contact with Jeniffer\n2026 May 15 call ended after initial greeting, no conversation with Jeniffer\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 6 [2026-05-19 11:27:02] Webhook received: Contact ID 6919 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19058922167", "retell_llm_dynamic_variables": { "first_name": "Luella", "last_name": "Hozjan", "full_name": "Luella Hozjan", "contact_id": "6919", "email": "lhozjan@cogeco.ca", "orgname": "Stokes Seeds Ltd", "member_type": "AST", "bloc_notes_ac": "May 12 2025 vm\r\nJuly 14 2025 vm\r\nLN Sept 24 2025 She no longer works there.\n2026 May 08 call reached voicemail, no live contact made\n2026 May 11 Unable to reach Luella through directory options, call ended without contact\n2026 May 13 call ended after unsuccessful attempts to reach Luella Hozjan through directory.\n2026 May 15 call ended after directory search, no live agent reached\n2026 May 19 call reached voicemail for Sylvie Cimbello, no live contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 7 [2026-05-19 11:27:02] Webhook received: Contact ID 7620 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19054760877", "retell_llm_dynamic_variables": { "first_name": "Monica", "last_name": "Schaefer", "full_name": "Monica Schaefer", "contact_id": "7620", "email": "rmschaefer@bell.net", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no message left\n2026 May 11 reached voicemail, no message left\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call attempted but no answer\n2026 May 15 call attempted but no answer from Monica.\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 8 [2026-05-19 11:27:02] Webhook received: Contact ID 11250 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+14162489060", "retell_llm_dynamic_variables": { "first_name": "Alanna", "last_name": "Proulx", "full_name": "Alanna Proulx", "contact_id": "11250", "email": "alannaproulx@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached voicemail\n2026 May 11 call reached voicemail\n2026 May 11 call reached voicemail at Mark in Aladdin\n2026 May 13 call reached voicemail\n2026 May 13 call reached voicemail\n2026 May 15 call started but contact not available to talk, no callback scheduled\n2026 May 19 voicemail reached, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 9 [2026-05-19 11:27:02] Webhook received: Contact ID 8041 [2026-05-19 11:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19052399698", "retell_llm_dynamic_variables": { "first_name": "Agnes", "last_name": "Okitondo", "full_name": "Agnes Okitondo", "contact_id": "8041", "email": "agnesokitondo@hotmail.com", "orgname": "ScotiaBank", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 31 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, contact not available\n2026 May 11 contact not available, callback scheduled for 12:06 - reached Ashish\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 contact not available, call ended quickly\n2026 May 13 call reached voicemail, contact not available\n2026 May 13 call answered but contact not available to talk\n2026 May 15 call reached voicemail\n2026 May 15 call ended quickly, contact not available\n2026 May 19 call reached voicemail, contact not available", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:02] Added to queue. Total in queue: 10 [2026-05-19 11:27:03] Webhook received: Contact ID 33950 [2026-05-19 11:27:03] Payload: { "from_number": "+14375242727", "to_number": "+19056892881", "retell_llm_dynamic_variables": { "first_name": "Sue", "last_name": "Farrell", "full_name": "Sue Farrell", "contact_id": "33950", "email": "farrellsoo@hotmail.com", "orgname": "NEC Canada, Inc", "member_type": "AST", "bloc_notes_ac": "June 3 2025 number not in service\n2026 May 08 call reached voicemail, no message left, agent will call back later\n2026 May 08 call reached voicemail not set up\n2026 May 11 call reached voicemail, no message left, agent will try again later\n2026 May 11 voicemail reached, no message left\n2026 May 13 call reached voicemail, no message left.\n2026 May 13 call reached voicemail not set up\n2026 May 15 call reached automated system, no agents available, call ended by agent\n2026 May 19 call reached voicemail, user declined to leave message and will call back later.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:03] Added to queue. Total in queue: 11 [2026-05-19 11:27:03] Webhook received: Contact ID 36866 [2026-05-19 11:27:03] Payload: { "from_number": "+14375242727", "to_number": "+16478988096", "retell_llm_dynamic_variables": { "first_name": "Lixin", "last_name": "Kong", "full_name": "Lixin Kong", "contact_id": "36866", "email": "lesleykong17@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 16 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call attempted but no answer\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T10:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:03] Webhook received: Contact ID 28191 [2026-05-19 11:27:03] Payload: { "from_number": "+14375242727", "to_number": "+19052514627", "retell_llm_dynamic_variables": { "first_name": "Darlene", "last_name": "Hill", "full_name": "Darlene Hill", "contact_id": "28191", "email": "darlenehill@rogers.com", "orgname": "Durabody Industries Ltd.", "member_type": "AST", "bloc_notes_ac": "28 May 2025 VM\r\n10 September 2025 Not working there anymore\n2026 May 08 reached voicemail, no contact with Darlene\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, answered by Arlene instead of Darlene.\n2026 May 13 call reached voicemail, no human contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no live contact made\n2026 May 15 call attempted but no answer\n2026 May 19 call reached voicemail, no live contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:03] Webhook received: Contact ID 35719 [2026-05-19 11:27:03] Payload: { "from_number": "+14375242727", "to_number": "+12898086128", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Howard", "full_name": "Michelle Howard", "contact_id": "35719", "email": "m_howard2000@hotmail.com", "orgname": "McNally Construction Inc.", "member_type": "AST", "bloc_notes_ac": "11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 call reached voicemail, no message left, will call back later\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 contact informed Michelle is no longer at the company and no new contact info available.\n2026 May 13 call reached automated system and voicemail, no human contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached automated system, no human answered\n2026 May 19 reached voicemail at McNally Construction, unable to speak with Michelle.", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:03] Webhook received: Contact ID 34416 [2026-05-19 11:27:03] Payload: { "from_number": "+14375242727", "to_number": "+19059317187", "retell_llm_dynamic_variables": { "first_name": "Richard", "last_name": "Vos", "full_name": "Richard Vos", "contact_id": "34416", "email": "vos.richard88@gmail.com", "orgname": "Synaptive Medical", "member_type": "AST", "bloc_notes_ac": "05 June 2025 Number not in service\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached gatekeeper, contact unavailable\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:03] Webhook received: Contact ID 34371 [2026-05-19 11:27:03] Payload: { "from_number": "+14375242727", "to_number": "+16478954601", "retell_llm_dynamic_variables": { "first_name": "Kim", "last_name": "Truong", "full_name": "Kim Truong", "contact_id": "34371", "email": "kimmytruong2014@gmail.com", "orgname": "Spring Air Systems Inc", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call ended without reaching contact due to automated system and invalid extension entries\n2026 May 11 call ended without reaching Kim Truong due to missing extension\n2026 May 13 reached voicemail for Kim Truong in accounting department, no human contact\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call ended without reaching a human, invalid extensions entered repeatedly\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:04] Webhook received: Contact ID 34745 [2026-05-19 11:27:04] Payload: { "from_number": "+14375242727", "to_number": "+15197563992", "retell_llm_dynamic_variables": { "first_name": "Norman", "last_name": "Cicci", "full_name": "Norman Cicci", "contact_id": "34745", "email": "normcicci@rogers.com", "orgname": "Good Shepherd Non-profit Homes", "member_type": "AST", "bloc_notes_ac": "11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 Unable to reach Norman Cicci through automated system, call ended without contact.\n2026 May 11 call reached Good Shepherd reception but did not connect to Norman Cicci.\n2026 May 13 call ended without reaching Norman Cicci through automated system\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 call ended after initial greeting, no contact with Norman.\n2026 May 19 reached voicemail, no direct contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:04] Webhook received: Contact ID 9987 [2026-05-19 11:27:04] Payload: { "from_number": "+14375242727", "to_number": "+14165266671", "retell_llm_dynamic_variables": { "first_name": "Jie", "last_name": "Gong", "full_name": "Jie Gong", "contact_id": "9987", "email": "janeg.2001@gmail.com", "orgname": "Manpower Canada", "member_type": "AST", "bloc_notes_ac": "May 21 2025 vm\r\nAug 6 2025 vm\r\nLN Oct 6 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no human answer\n2026 May 13 call reached voicemail, no human answered\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached automated menu, no message left, agent will call back later.\n2026 May 19 call reached voicemail, user declined to leave message.", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:04] Webhook received: Contact ID 42021 [2026-05-19 11:27:04] Payload: { "from_number": "+14375242727", "to_number": "+15194006613", "retell_llm_dynamic_variables": { "first_name": "Kimberley", "last_name": "Smith", "full_name": "Kimberley Smith", "contact_id": "42021", "email": "no-email3@ler.com", "orgname": "Ontario One Call", "member_type": "AST", "bloc_notes_ac": "Aug 26 2025 vm\n2026 May 08 call attempted to reach Ontario OneCall specialist via extension 8804, no human reached\n2026 May 11 call reached IVR and did not connect to human agent\n2026 May 13 call reached automated system only, no human interaction.\n2026 May 15 call reached automated system only, no human interaction.\n2026 May 19 call reached IVR only, no human interaction", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:04] Webhook received: Contact ID 34479 [2026-05-19 11:27:04] Payload: { "from_number": "+14375242727", "to_number": "+16474561091", "retell_llm_dynamic_variables": { "first_name": "Arun", "last_name": "Tomar", "full_name": "Arun Tomar", "contact_id": "34479", "email": "arun.tomar@gmail.com", "orgname": "Emergent Consulting Inc.", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 23 September 2025 Survey completed\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached a gatekeeper, no conversation with Arun\n2026 May 11 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made.\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction\n2026 May 15 call ended after user put agent on hold, no conversation\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:08] Webhook received: Contact ID 12077 [2026-05-19 11:27:08] Payload: { "from_number": "+14375242727", "to_number": "+19056649675", "retell_llm_dynamic_variables": { "first_name": "Margrette", "last_name": "Gillott", "full_name": "Margrette Gillott", "contact_id": "12077", "email": "mgillott@comtekadvanced.com", "orgname": "Comtek Advanced Structures", "member_type": "AST", "bloc_notes_ac": "may 23 2-25 vm Sept 5 2025 vm\n2026 May 08 reached voicemail at extension 226, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached automated system, extension 226 unavailable, agent to call back later\n2026 May 19 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:27:14] Added to queue. Total in queue: 12 [2026-05-19 11:27:14] Added to queue. Total in queue: 13 [2026-05-19 11:27:14] Added to queue. Total in queue: 14 [2026-05-19 11:27:15] Added to queue. Total in queue: 15 [2026-05-19 11:27:15] Added to queue. Total in queue: 16 [2026-05-19 11:27:15] Added to queue. Total in queue: 17 [2026-05-19 11:27:15] Added to queue. Total in queue: 18 [2026-05-19 11:27:15] Added to queue. Total in queue: 19 [2026-05-19 11:27:15] Added to queue. Total in queue: 20 [2026-05-19 11:27:15] Added to queue. Total in queue: 21 [2026-05-19 11:31:59] Webhook received: Contact ID 42106 [2026-05-19 11:31:59] Payload: { "from_number": "+14375242727", "to_number": "+15199823095", "retell_llm_dynamic_variables": { "first_name": "Kristine", "last_name": "Laselva", "full_name": "Kristine Laselva", "contact_id": "42106", "email": "no-email202@ler.com", "orgname": "Ground Effects", "member_type": "AST", "bloc_notes_ac": "2026 May 08 call reached automated system at Ground Effect, no human contact\n2026 May 11 call attempted to connect to Kristine at extension 1349 but failed, no human reached\n2026 May 13 call reached automated system, no human answered\n2026 May 13 call reached voicemail, no conversation\n2026 May 15 call reached automated system, no human contact\n2026 May 19 call reached automated system, no voicemail left, agent will call back later", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:31:59] Added to queue. Total in queue: 1 [2026-05-19 11:32:00] Webhook received: Contact ID 34548 [2026-05-19 11:32:00] Payload: { "from_number": "+14375242727", "to_number": "+19054573285", "retell_llm_dynamic_variables": { "first_name": "Connie", "last_name": "Lothouse-Bylstra", "full_name": "Connie Lothouse-Bylstra", "contact_id": "34548", "email": "cbylstra0928@outlook.com", "orgname": "Sotawall Ltd.", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 08 call reached automated directory, no human contact\n2026-05-08 Dial no answer, phone: +19054573285\n2026 May 11 unable to reach Connie through directory, will call back later\n2026 May 13 call reached voicemail, no human contact made\n2026-05-13 Dial no answer, phone: +19054573285\n2026 May 15 call attempted but no answer\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:32:00] Added to queue. Total in queue: 2 [2026-05-19 11:32:01] Webhook received: Contact ID 34229 [2026-05-19 11:32:01] Payload: { "from_number": "+14375242727", "to_number": "+17058687196", "retell_llm_dynamic_variables": { "first_name": "Matthew", "last_name": "Boyles", "full_name": "Matthew Boyles", "contact_id": "34229", "email": "mboyles@sjfltc.com", "orgname": "St. Joseph's at Fleming", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 VM\n2026 May 08 call reached voicemail of Matt Boyle, no direct contact made\n2026 May 08 call reached uninitialized voicemail, no contact made\n2026 May 11 voicemail reached, no human answer\n2026 May 11 call reached uninitialized voicemail, no contact made\n2026 May 13 reached voicemail at Saint Joseph's of Fleming, no human contact\n2026 May 13 call reached uninitialized voicemail, no contact made\n2026 May 15 call reached automated menu and navigated to payroll and scheduling supervisor but no human answered before hangup.\n2026 May 19 call reached voicemail of Matthew Boyles, no message left", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:32:01] Added to queue. Total in queue: 3 [2026-05-19 11:37:03] Webhook received: Contact ID 10272 [2026-05-19 11:37:03] Payload: { "from_number": "+14375242727", "to_number": "+16135918188", "retell_llm_dynamic_variables": { "first_name": "Pascal", "last_name": "Thaka", "full_name": "Pascal Thaka", "contact_id": "10272", "email": "shakathak@hotmail.com", "orgname": "Canadian Federation for the Humanities and Social Sciences", "member_type": "AST", "bloc_notes_ac": "may 22 2025 vm AUg 13 2025 vm\r\nLN Nov 10 2025 vm\n2026 May 08 call reached voicemail, no human contact established\n2026 May 08 call went to voicemail, no contact made\n2026 May 11 call reached voicemail, no human answered\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 voicemail reached, no contact with Helene Lucier\n2026 May 13 call reached voicemail after gatekeeper interaction\n2026 May 15 call reached automated system, no human contact made\n2026 May 19 call reached automated system, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:37:03] Added to queue. Total in queue: 1 [2026-05-19 11:41:59] Webhook received: Contact ID 34308 [2026-05-19 11:41:59] Payload: { "from_number": "+14375242727", "to_number": "+13033984524", "retell_llm_dynamic_variables": { "first_name": "Nataleigh", "last_name": "Lisowy", "full_name": "Nataleigh Lisowy", "contact_id": "34308", "email": "nlisowy@omnitrax.com", "orgname": "OmniTRAX", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call reached Gabor, not Nataleigh; no renewal discussion.\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call answered by someone other than Nataleigh, call ended without reaching intended contact.\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CO", "toronto_current_time": "2026-05-19T11:42:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 11:41:59] Added to queue. Total in queue: 1 [2026-05-19 12:12:01] Webhook received: Contact ID 42061 [2026-05-19 12:12:01] Payload: { "from_number": "+14375242727", "to_number": "+19023777814", "retell_llm_dynamic_variables": { "first_name": "Ian", "last_name": "Poirier", "full_name": "Ian Poirier", "contact_id": "42061", "email": "no-email178@ler.com", "orgname": "KPMG LLP", "member_type": "AST", "bloc_notes_ac": "2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-05-19T12:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:01] Added to queue. Total in queue: 1 [2026-05-19 12:12:01] Webhook received: Contact ID 11498 [2026-05-19 12:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14804419963", "retell_llm_dynamic_variables": { "first_name": "Barbara", "last_name": "Valenzuela", "full_name": "Barbara Valenzuela", "contact_id": "11498", "email": "barbara.valenzuela@gd-ms.com", "orgname": "General Dynamic Mission Systems", "member_type": "AST", "bloc_notes_ac": "22 May 2025 She hung up on me\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call answered by internet help desk, Barbara not reached", "number_of_passed_courses": "0", "extension": "", "province": "AZ", "toronto_current_time": "2026-05-19T12:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:01] Added to queue. Total in queue: 2 [2026-05-19 12:12:01] Webhook received: Contact ID 42209 [2026-05-19 12:12:01] Payload: { "from_number": "+14375242727", "to_number": "+12047522261", "retell_llm_dynamic_variables": { "first_name": "Laurie", "last_name": "Owens", "full_name": "Laurie Owens", "contact_id": "42209", "email": "no-email7@ler.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 8 2025 she doesnt work there anymore\n2026 May 08 voicemail reached, no human interaction\n2026 May 08 reached voicemail of RM of Whitehead, no human contact\n2026 May 11 call reached automated system and agent asked for Laurie Owens but call ended early\n2026 May 13 call reached voicemail, no human contact\n2026 May 13 call reached automated system for RM of Whitehead, no human reached\n2026 May 15 call reached automated system, no human contact", "number_of_passed_courses": "0", "extension": "", "province": "MB", "toronto_current_time": "2026-05-19T12:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:01] Added to queue. Total in queue: 3 [2026-05-19 12:12:01] Webhook received: Contact ID 34787 [2026-05-19 12:12:01] Payload: { "from_number": "+14375242727", "to_number": "+12048422109", "retell_llm_dynamic_variables": { "first_name": "Donalda", "last_name": "Wishart", "full_name": "Donalda Wishart", "contact_id": "34787", "email": "dwishart@pwsd.ca", "orgname": "Park West School Division", "member_type": "AST", "bloc_notes_ac": "june 10 2025 she doesnt work there anymore\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 reached voicemail of Val Harris\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail of Val Harris\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 reached voicemail of Val Harris\n2026 May 15 call attempted but no answer", "number_of_passed_courses": "0", "extension": "", "province": "MB", "toronto_current_time": "2026-05-19T12:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:01] Added to queue. Total in queue: 4 [2026-05-19 12:12:02] Webhook received: Contact ID 34555 [2026-05-19 12:12:02] Payload: { "from_number": "+14375242727", "to_number": "+15063647152", "retell_llm_dynamic_variables": { "first_name": "Kevin", "last_name": "Estabrooks", "full_name": "Kevin Estabrooks", "contact_id": "34555", "email": "kylan.estabrooks@gmail.com", "orgname": "Estabrooks Accounting Service", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "NB", "toronto_current_time": "2026-05-19T12:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:02] Added to queue. Total in queue: 5 [2026-05-19 12:12:02] Webhook received: Contact ID 33985 [2026-05-19 12:12:02] Payload: { "from_number": "+14375242727", "to_number": "+13064251164", "retell_llm_dynamic_variables": { "first_name": "Emily", "last_name": "Charles", "full_name": "Emily Charles", "contact_id": "33985", "email": "echarles@llrib.ca", "orgname": "Lac La Ronge Indian Band", "member_type": "AST", "bloc_notes_ac": "June 3 2025 vm\r\nAug 21 2025 not in today call Monday\r\nAug 28 2025 no answer\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 voicemail reached, no contact made\n2026 May 11 contact not available, no return date for Emily\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no message left\n2026 May 15 contact informed Emily is on extended sick leave and offered to transfer to supervisor.", "number_of_passed_courses": "0", "extension": "", "province": "SK", "toronto_current_time": "2026-05-19T12:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:02] Webhook received: Contact ID 42285 [2026-05-19 12:12:02] Payload: { "from_number": "+14375242727", "to_number": "+19029439444", "retell_llm_dynamic_variables": { "first_name": "Debra", "last_name": "Norman", "full_name": "Debra Norman", "contact_id": "42285", "email": "no-email60@ler.com", "orgname": "Cardinal Bookkeeping & Payroll Services", "member_type": "AST", "bloc_notes_ac": "number not in service\n2026-05-08 Dial no answer, phone: +19029439444\n2026-05-11 Dial no answer, phone: +19029439444\n2026-05-13 Dial no answer, phone: +19029439444\n2026-05-15 Dial no answer, phone: +19029439444", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-05-19T12:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:02] Webhook received: Contact ID 33945 [2026-05-19 12:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14032455446", "retell_llm_dynamic_variables": { "first_name": "David", "last_name": "McInnis", "full_name": "David McInnis", "contact_id": "33945", "email": "davidmspringf@yahoo.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 3 2025 completed\n2026 May 08 contact not available, unsure best time to reach David.\n2026 May 11 reached voicemail - no contact\n2026 May 11 voicemail reached, no contact made\n2026 May 13 voicemail reached, no contact with intended person\n2026 May 13 call reached non-David, no callback time given.\n2026 May 15 call reached voicemail\n2026 May 15 call reached voicemail - no conversation", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T12:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:03] Webhook received: Contact ID 33895 [2026-05-19 12:12:03] Payload: { "from_number": "+14375242727", "to_number": "+13062363977", "retell_llm_dynamic_variables": { "first_name": "Raquel", "last_name": "Singson", "full_name": "Raquel Singson", "contact_id": "33895", "email": "rsingson.meadowlake@housingauthoritysk.com", "orgname": "Meadow Lake Housing Authority", "member_type": "AST", "bloc_notes_ac": "03 June 2025 VM\r\nLN / 15 September 2025 Survey completed\n2026 May 08 call intercepted by automated system and operator, no contact reached\n2026 May 11 contact requested callback at 12:00\n2026 May 11 call reached voicemail, no human answered\n2026 May 11 call reached Meadowlake Housing Authority automated system and operator\n2026 May 13 call reached automated system, no human contact\n2026 May 15 voicemail reached, no direct contact with Raquel\n2026 May 15 call transferred to operator, unclear if Raquel was reached", "number_of_passed_courses": "2", "extension": "", "province": "SK", "toronto_current_time": "2026-05-19T12:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:03] Webhook received: Contact ID 42073 [2026-05-19 12:12:03] Payload: { "from_number": "+14375242727", "to_number": "+19029439444", "retell_llm_dynamic_variables": { "first_name": "Debra", "last_name": "Norman", "full_name": "Debra Norman", "contact_id": "42073", "email": "no-email184@ler.com", "orgname": "Cardinal Bookkeeping & Payroll Services", "member_type": "AST", "bloc_notes_ac": "number out of service\n2026-05-08 Dial no answer, phone: +19029439444\n2026-05-11 Dial no answer, phone: +19029439444\n2026-05-13 Dial no answer, phone: +19029439444\n2026-05-15 Dial no answer, phone: +19029439444", "number_of_passed_courses": "0", "extension": "", "province": "NS", "toronto_current_time": "2026-05-19T12:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:12:15] Added to queue. Total in queue: 6 [2026-05-19 12:12:15] Added to queue. Total in queue: 7 [2026-05-19 12:12:15] Added to queue. Total in queue: 8 [2026-05-19 12:12:15] Added to queue. Total in queue: 9 [2026-05-19 12:12:15] Added to queue. Total in queue: 10 [2026-05-19 12:27:01] Webhook received: Contact ID 33945 [2026-05-19 12:27:01] Payload: { "from_number": "+14375242727", "to_number": "+14032455446", "retell_llm_dynamic_variables": { "first_name": "David", "last_name": "McInnis", "full_name": "David McInnis", "contact_id": "33945", "email": "davidmspringf@yahoo.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 3 2025 completed\n2026 May 08 contact not available, unsure best time to reach David.\n2026 May 11 reached voicemail - no contact\n2026 May 11 voicemail reached, no contact made\n2026 May 13 voicemail reached, no contact with intended person\n2026 May 13 call reached non-David, no callback time given.\n2026 May 15 call reached voicemail\n2026 May 15 call reached voicemail - no conversation\n2026 May 19 voicemail reached, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T12:12:08-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:27:01] Added to queue. Total in queue: 1 [2026-05-19 12:27:01] Webhook received: Contact ID 33985 [2026-05-19 12:27:01] Payload: { "from_number": "+14375242727", "to_number": "+13064205355", "retell_llm_dynamic_variables": { "first_name": "Emily", "last_name": "Charles", "full_name": "Emily Charles", "contact_id": "33985", "email": "echarles@llrib.ca", "orgname": "Lac La Ronge Indian Band", "member_type": "AST", "bloc_notes_ac": "June 3 2025 vm\r\nAug 21 2025 not in today call Monday\r\nAug 28 2025 no answer\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 voicemail reached, no contact made\n2026 May 11 contact not available, no return date for Emily\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no message left\n2026 May 15 contact informed Emily is on extended sick leave and offered to transfer to supervisor.\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "SK", "toronto_current_time": "2026-05-19T12:12:08-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:27:01] Added to queue. Total in queue: 2 [2026-05-19 12:27:02] Webhook received: Contact ID 34787 [2026-05-19 12:27:02] Payload: { "from_number": "+14375242727", "to_number": "+12047732528", "retell_llm_dynamic_variables": { "first_name": "Donalda", "last_name": "Wishart", "full_name": "Donalda Wishart", "contact_id": "34787", "email": "dwishart@pwsd.ca", "orgname": "Park West School Division", "member_type": "AST", "bloc_notes_ac": "june 10 2025 she doesnt work there anymore\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 reached voicemail of Val Harris\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail of Val Harris\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 reached voicemail of Val Harris\n2026 May 15 call attempted but no answer\n2026 May 19 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "MB", "toronto_current_time": "2026-05-19T12:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:27:02] Added to queue. Total in queue: 3 [2026-05-19 12:27:02] Webhook received: Contact ID 36923 [2026-05-19 12:27:02] Payload: { "from_number": "+14375242727", "to_number": "+14167507588", "retell_llm_dynamic_variables": { "first_name": "Cecil", "last_name": "Cripps", "full_name": "Cecil Cripps", "contact_id": "36923", "email": "cecil.cripps@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 16 2025 vm\n2026 May 08 call answered by Christine and Cecil not available\n2026 May 11 reached Christine and Cesar, Cecil not available\n2026 May 13 call reached voicemail, contact not available.\n2026 May 15 call reached Christine, Cecil not available", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T11:11:59-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:27:03] Webhook received: Contact ID 42209 [2026-05-19 12:27:03] Payload: { "from_number": "+14375242727", "to_number": "+12047522261", "retell_llm_dynamic_variables": { "first_name": "Laurie", "last_name": "Owens", "full_name": "Laurie Owens", "contact_id": "42209", "email": "no-email7@ler.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Oct 8 2025 she doesnt work there anymore\n2026 May 08 voicemail reached, no human interaction\n2026 May 08 reached voicemail of RM of Whitehead, no human contact\n2026 May 11 call reached automated system and agent asked for Laurie Owens but call ended early\n2026 May 13 call reached voicemail, no human contact\n2026 May 13 call reached automated system for RM of Whitehead, no human reached\n2026 May 15 call reached automated system, no human contact\n2026 May 19 reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "MB", "toronto_current_time": "2026-05-19T12:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:27:05] Added to queue. Total in queue: 4 [2026-05-19 12:27:05] Added to queue. Total in queue: 5 [2026-05-19 12:42:11] Webhook received: Contact ID 34546 [2026-05-19 12:42:11] Payload: { "from_number": "+14375242727", "to_number": "+19093737736", "retell_llm_dynamic_variables": { "first_name": "Audrey", "last_name": "Sechrest", "full_name": "Audrey Sechrest", "contact_id": "34546", "email": "audrey.sechrest@publicoutreachgroup.com", "orgname": "Public Outreach", "member_type": "AST", "bloc_notes_ac": "05 June 2025 she was busy and didn't want to answer\n2026 May 08 call reached voicemail, contact unavailable\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 call ended abruptly after user pressed digits, no conversation\n2026 May 15 voicemail reached, message left by Audrey", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T12:42:12-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 12:42:11] Added to queue. Total in queue: 1 [2026-05-19 13:11:59] Webhook received: Contact ID 28891 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+18582026517", "retell_llm_dynamic_variables": { "first_name": "Terri", "last_name": "Collins", "full_name": "Terri Collins", "contact_id": "28891", "email": "tcollins@tandemdiabetes.com", "orgname": "Tandem Diabetes Care", "member_type": "AST", "bloc_notes_ac": "May 28 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 14 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 no answer from contact, call ended due to inactivity.\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call attempt made but no answer\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "NV", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 1 [2026-05-19 13:11:59] Webhook received: Contact ID 5380 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14185599474", "retell_llm_dynamic_variables": { "first_name": "Oluwaseun", "last_name": "Adegunwa", "full_name": "Oluwaseun Adegunwa", "contact_id": "5380", "email": "seunadegunwa@hotmail.com", "orgname": "Green Atlantic Solutions", "member_type": "AST", "bloc_notes_ac": "17 juin 2025 bv\n2026 May 08 reached voicemail - no message left\n2026 May 11 call reached voicemail of Prince Adegunwa, no contact with Oluwaseun\n2026 May 13 call reached voicemail, message left\n2026 May 15 voicemail reached, no message left", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 2 [2026-05-19 13:11:59] Webhook received: Contact ID 8523 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14039600587", "retell_llm_dynamic_variables": { "first_name": "Marsha", "last_name": "Miller", "full_name": "Marsha Miller", "contact_id": "8523", "email": "marsha@403handyman.com", "orgname": "2130933 Alberta Ltd.", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm\r\nJuly 15 2025 not in today\r\nJuly 16 2025 vm\r\nLN Sept 25 2025 Survey completed She said her company did not think they needed anymore and they have downsized and were not using the membership enough.\n2026 May 08 call answered by gatekeeper, Marsha not reached.\n2026 May 11 reached voicemail, no human interaction\n2026 May 11 contact reached voicemail, no conversation\n2026 May 13 call answered by automated system, did not reach Marsha\n2026 May 15 call intercepted by automated system, no human reached", "number_of_passed_courses": "2", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 3 [2026-05-19 13:11:59] Webhook received: Contact ID 29524 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14168842102", "retell_llm_dynamic_variables": { "first_name": "Michelle", "last_name": "Herscu", "full_name": "Michelle Herscu", "contact_id": "29524", "email": "hello@mlhc.info", "orgname": "MLHC Professional Corp.", "member_type": "AST", "bloc_notes_ac": "May 28 2025 vm\r\nAug 12 2025 Survey completed\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 4 [2026-05-19 13:11:59] Webhook received: Contact ID 29837 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+16136734797", "retell_llm_dynamic_variables": { "first_name": "Caroline", "last_name": "M\u00e9nard", "full_name": "Caroline M\u00e9nard", "contact_id": "29837", "email": "camenard@alfred-plantagenet.com", "orgname": "Township of Alfred-Plantagenet", "member_type": "AST", "bloc_notes_ac": "26 May 2025 Completed\n2026 May 08 call reached reception voicemail, no human contact\n2026 May 11 call reached voicemail at Township of Alfred and Plantagenet, Caroline M\u00e9nard unavailable\n2026 May 13 call reached reception voicemail, no human contact\n2026 May 15 contact not available, declined voicemail, will call back later", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 5 [2026-05-19 13:11:59] Webhook received: Contact ID 30109 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+17057423861", "retell_llm_dynamic_variables": { "first_name": "Samm", "last_name": "Robinson", "full_name": "Samm Robinson", "contact_id": "30109", "email": "samm.robinson@islinsurance.ca", "orgname": "ISL Insurance", "member_type": "AST", "bloc_notes_ac": "may 28 2025 vm Sept 5 2025 vm\n2026 May 08 call reached Samm Robinson, office finance manager at ISL Insurance, but went to voicemail\n2026 May 11 reached Samm Robinson's voicemail at ISL Insurance\n2026 May 13 call reached voicemail at ISL Insurance office of finance manager Samm Robinson\n2026 May 15 reached voicemail at Sam Robinson's office, no direct contact with Samm", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 6 [2026-05-19 13:11:59] Webhook received: Contact ID 11787 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+17048965994", "retell_llm_dynamic_variables": { "first_name": "Elizabeth", "last_name": "Cashion", "full_name": "Elizabeth Cashion", "contact_id": "11787", "email": "rate898734@outlook.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 23 2025 no answer\r\nAug 8 2025 vm\r\nLN Oct 9 2025 vm\n2026 May 08 call reached voicemail, no contact interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NY", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 7 [2026-05-19 13:11:59] Webhook received: Contact ID 10199 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+19053292164", "retell_llm_dynamic_variables": { "first_name": "Catherine", "last_name": "Winterburn", "full_name": "Catherine Winterburn", "contact_id": "10199", "email": "wintercat@baht.ca", "orgname": "Bay Area Health Trust", "member_type": "AST", "bloc_notes_ac": "May 22 2025 vm\r\nAug 7 2025 vm\r\nLN Oct 7 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 8 [2026-05-19 13:11:59] Webhook received: Contact ID 34074 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+15198275151", "retell_llm_dynamic_variables": { "first_name": "Donna", "last_name": "Gimblet", "full_name": "Donna Gimblet", "contact_id": "34074", "email": "dgimblet@erbelectric.ca", "orgname": "Erb Electric", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nAug 28 2025 vm\n2026 May 08 call reached voicemail, no conversation\n2026 May 11 voicemail reached, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 voicemail reached, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 9 [2026-05-19 13:11:59] Webhook received: Contact ID 34197 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+12017505717", "retell_llm_dynamic_variables": { "first_name": "Regina", "last_name": "Grundy", "full_name": "Regina Grundy", "contact_id": "34197", "email": "reginagrundy@optonline.net", "orgname": "Suez North America", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail for Regina Grundy\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NJ", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 10 [2026-05-19 13:11:59] Webhook received: Contact ID 9717 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+16142705662", "retell_llm_dynamic_variables": { "first_name": "Brittany", "last_name": "Waymire", "full_name": "Brittany Waymire", "contact_id": "9717", "email": "brittany.waymire@eversana.com", "orgname": "Eversana", "member_type": "AST", "bloc_notes_ac": "Mar 13 2025 vm Mar 26 2025 vm\r\nMar 27 2025 vm Apr 1 2025 vm Apr 3 2025 vm\r\nApr 4 2025 vm Apr 22 2025 vm may 20 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 31 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call went to voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "OH", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Webhook received: Contact ID 8895 [2026-05-19 13:11:59] Added to queue. Total in queue: 11 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+15192915322", "retell_llm_dynamic_variables": { "first_name": "Kelly", "last_name": "Munroe", "full_name": "Kelly Munroe", "contact_id": "8895", "email": "kellymunroe92@gmail.com", "orgname": "BTE Assembly Ltd.", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm Kathy\r\nJuly 16 2025 Kelly no longer with the company\n2026 May 08 call reached voicemail, no contact made.\n2026 May 11 reached voicemail for Sarah Kramer, no live contact\n2026 May 13 call reached voicemail at Sarah Kramer extension\n2026 May 15 reached voicemail for Sarah Kramer, no message left", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 12 [2026-05-19 13:11:59] Webhook received: Contact ID 34260 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+12899821115", "retell_llm_dynamic_variables": { "first_name": "Fanny", "last_name": "Sun", "full_name": "Fanny Sun", "contact_id": "34260", "email": "fsun@uppercanadachildcare.com", "orgname": "JMH Consulting Services Ltd.", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached automated system at White Plains Forest School, no human conversation\n2026 May 13 voicemail reached, no contact with Fanny Sun\n2026 May 13 call reached voicemail, no contact made.\n2026 May 15 reached voicemail of Fannie Sun, payroll supervisor\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "315", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 13 [2026-05-19 13:11:59] Webhook received: Contact ID 34261 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+16045047012", "retell_llm_dynamic_variables": { "first_name": "Cindy", "last_name": "Moore", "full_name": "Cindy Moore", "contact_id": "34261", "email": "cindymoo@telus.net", "orgname": "Cindy Moore Accounting", "member_type": "AST", "bloc_notes_ac": "04 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 call attempted but no answer\n2026 May 11 call ended without contact answering\n2026 May 13 call attempted but no answer\n2026 May 15 call attempted but no answer", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 14 [2026-05-19 13:11:59] Webhook received: Contact ID 34508 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+12014537481", "retell_llm_dynamic_variables": { "first_name": "Cindy", "last_name": "Ng", "full_name": "Cindy Ng", "contact_id": "34508", "email": "payrolldepartment@childrensplace.com", "orgname": "The Childrens Place", "member_type": "AST", "bloc_notes_ac": "jjune 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, no contact with Cindy Ng\n2026 May 13 call reached voicemail, no conversation\n2026 May 15 call reached voicemail, no answer", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 15 [2026-05-19 13:11:59] Webhook received: Contact ID 34290 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+16473891111", "retell_llm_dynamic_variables": { "first_name": "Dawson", "last_name": "Levy", "full_name": "Dawson Levy", "contact_id": "34290", "email": "dawson@facilityplus.com", "orgname": "Facility Plus", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 16 [2026-05-19 13:11:59] Webhook received: Contact ID 8658 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14164794345", "retell_llm_dynamic_variables": { "first_name": "Bing", "last_name": "Yang", "full_name": "Bing Yang", "contact_id": "8658", "email": "bingbingyang@yahoo.ca", "orgname": "Lifetimes Living Inc", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm\r\nJuly 15 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call ended after automated menu navigation, no human reached\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call ended after automated menu navigation, no human reached.\n2026 May 13 call reached voicemail at extension 312, no human contact\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail at extension 312, no human contact\n2026 May 15 call reached voicemail, no conversation.", "number_of_passed_courses": "4", "extension": "312", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 17 [2026-05-19 13:11:59] Webhook received: Contact ID 34367 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+17809682344", "retell_llm_dynamic_variables": { "first_name": "Melanie", "last_name": "Burant", "full_name": "Melanie Burant", "contact_id": "34367", "email": "melanie@omnisport.ca", "orgname": "Omni Sport Inc.", "member_type": "AST", "bloc_notes_ac": "june 5 2025\r\nLN / 23 September 2025 Not at the office\n2026 May 08 call reached gatekeeper, Melanie not available, no message left\n2026 May 11 call reached gatekeeper, Melanie not available, no callback date provided\n2026 May 13 contact not available, message not taken.\n2026 May 15 contact not available, no callback time provided", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 18 [2026-05-19 13:11:59] Webhook received: Contact ID 33976 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14045029073", "retell_llm_dynamic_variables": { "first_name": "Debra", "last_name": "Klein", "full_name": "Debra Klein", "contact_id": "33976", "email": "debbieklein191@gmail.com", "orgname": "AVCTechnologies", "member_type": "AST", "bloc_notes_ac": "June 3 2025 vm\r\nAug 21 2025\r\nLN Nov 19 2025 Number not in service\n2026-05-08 Dial no answer, phone: +14045029073\n2026-05-11 Dial no answer, phone: +14045029073\n2026-05-13 Dial no answer, phone: +14045029073\n2026-05-15 Dial no answer, phone: +14045029073", "number_of_passed_courses": "0", "extension": "", "province": "GA", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 19 [2026-05-19 13:11:59] Webhook received: Contact ID 10713 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14372374147", "retell_llm_dynamic_variables": { "first_name": "Edmund", "last_name": "Yau", "full_name": "Edmund Yau", "contact_id": "10713", "email": "edmund.yau@greatgulf.com", "orgname": "Great Gulf Homes", "member_type": "AST", "bloc_notes_ac": "17 March 2025 VM\r\n31 March 2025 VM Apr 4 2025 vm\r\nApr 29 2025 vm Aug 5 2025 vm\r\nLN Oct 7 2025 vm\n2026-05-08 Dial no answer, phone: +14372374147\n2026-05-11 dial busy, phone: +14372374147\n2026-05-13 dial busy, phone: +14372374147\n2026-05-15 Dial no answer, phone: +14372374147", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 20 [2026-05-19 13:11:59] Webhook received: Contact ID 31409 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+16173590938", "retell_llm_dynamic_variables": { "first_name": "Marlo", "last_name": "Manning", "full_name": "Marlo Manning", "contact_id": "31409", "email": "mmanning@a9oncology.com", "orgname": "Alpha-9 Oncology", "member_type": "AST", "bloc_notes_ac": "May 4 2026 vm\r\nMay 8 2026 vm\r\nMay 13 2026 vm\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 21 [2026-05-19 13:11:59] Webhook received: Contact ID 33823 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14167333360", "retell_llm_dynamic_variables": { "first_name": "Kin-Shing", "last_name": "Au", "full_name": "Kin-Shing Au", "contact_id": "33823", "email": "kauptam1@yahoo.ca", "orgname": "Assurant Solutions Inc.", "member_type": "AST", "bloc_notes_ac": "02 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 voicemail reached, no human contact\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 voicemail reached, no message left\n2026 May 11 call initiated but no conversation beyond greeting.\n2026 May 13 call reached voicemail, no human answer\n2026 May 15 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "1", "extension": "66018", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 22 [2026-05-19 13:11:59] Webhook received: Contact ID 34733 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14167356708", "retell_llm_dynamic_variables": { "first_name": "Rich", "last_name": "Olynyk", "full_name": "Rich Olynyk", "contact_id": "34733", "email": "amy.tait@ca.mcd.com", "orgname": "McDonald's Restaurants of Canada", "member_type": "AST", "bloc_notes_ac": "11 June 2025 VM\r\nLN / 18 September 2025 VM\n2026 May 08 call reached voicemail\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail of Amy Kate\n2026 May 15 call reached voicemail of Amy Tate", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 23 [2026-05-19 13:11:59] Webhook received: Contact ID 34179 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14169242243", "retell_llm_dynamic_variables": { "first_name": "Michael", "last_name": "White", "full_name": "Michael White", "contact_id": "34179", "email": "promembership1959@gmail.com", "orgname": "Randolph College for the Performing Arts", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 Sick - not in the office\n2026 May 08 call reached voicemail at Randolph Center for the Arts - no human contact\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached gatekeeper, Michael not available, no message left.\n2026 May 13 call reached voicemail at Randolph Center for the Arts, no human answered\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail at Randolph Center for the Arts, no human contact with intended recipient Michael White\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 24 [2026-05-19 13:11:59] Webhook received: Contact ID 34709 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+18076210199", "retell_llm_dynamic_variables": { "first_name": "Norm", "last_name": "Eady", "full_name": "Norm Eady", "contact_id": "34709", "email": "norm@taxone.ca", "orgname": "Tax One Corp.", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human answer", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 25 [2026-05-19 13:11:59] Webhook received: Contact ID 34732 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+14032153483", "retell_llm_dynamic_variables": { "first_name": "Eric", "last_name": "Persson", "full_name": "Eric Persson", "contact_id": "34732", "email": "epersson@metercor.com", "orgname": "Metercor Inc.", "member_type": "AST", "bloc_notes_ac": "june 10 2025 vm\r\nLN / 24 September 2025 Survey completed - they hired a new payroll employee and she is a member\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail\n2026 May 13 call reached voicemail, no conversation\n2026 May 13 call reached gatekeeper, contact unavailable to take call.\n2026 May 15 call reached voicemail\n2026 May 15 call ended with contact unavailable, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 26 [2026-05-19 13:11:59] Webhook received: Contact ID 29248 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+19054100222", "retell_llm_dynamic_variables": { "first_name": "Marc", "last_name": "Gannes", "full_name": "Marc Gannes", "contact_id": "29248", "email": "marc@mdgltd.pro", "orgname": "MDG Bookkeeping Limited", "member_type": "AST", "bloc_notes_ac": "Oct 16 2025 vm Oct 31 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 voicemail reached, message left\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 27 [2026-05-19 13:11:59] Webhook received: Contact ID 10287 [2026-05-19 13:11:59] Payload: { "from_number": "+14375242727", "to_number": "+18077280488", "retell_llm_dynamic_variables": { "first_name": "Shauna", "last_name": "Thain", "full_name": "Shauna Thain", "contact_id": "10287", "email": "keepingnorthwest@gmail.com", "orgname": "Keeping North West", "member_type": "AST", "bloc_notes_ac": "14 March 2025 VM\r\n26 March 2025 VM\r\n03 April 2025 VM Apr 7 2025 vm Apr 30 2025 vm\r\nAug 6 2025 vm\r\nLN Oct 14 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:11:59] Added to queue. Total in queue: 28 [2026-05-19 13:12:00] Webhook received: Contact ID 34116 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16478354442", "retell_llm_dynamic_variables": { "first_name": "Aimee", "last_name": "Mallari", "full_name": "Aimee Mallari", "contact_id": "34116", "email": "aimee_kaye_mallari@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nAug 28 2025 vm\n2026 May 08 call went to voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 29 [2026-05-19 13:12:00] Webhook received: Contact ID 34015 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+18136194220", "retell_llm_dynamic_variables": { "first_name": "Kevin", "last_name": "Swain", "full_name": "Kevin Swain", "contact_id": "34015", "email": "kevin.swain@mosaicco.com", "orgname": "Mosaic", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nAug 28 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "FL", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 30 [2026-05-19 13:12:00] Webhook received: Contact ID 7626 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16475701553", "retell_llm_dynamic_variables": { "first_name": "Jovy", "last_name": "Penalba", "full_name": "Jovy Penalba", "contact_id": "7626", "email": "jpenalba@ymail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 12 2025 vm\r\nJuly 15 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call reached voicemail, no message left\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact answer", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 31 [2026-05-19 13:12:00] Webhook received: Contact ID 37132 [2026-05-19 13:12:00] Webhook received: Contact ID 34515 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+19058141114", "retell_llm_dynamic_variables": { "first_name": "Laura", "last_name": "Beaton", "full_name": "Laura Beaton", "contact_id": "34515", "email": "l.beaton@hhai.ca", "orgname": "Henry Hill & Associates Inc", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call reached voicemail for Laura Beaton\n2026 May 11 call reached voicemail, no human contact\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "2", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 32 [2026-05-19 13:12:00] Webhook received: Contact ID 34527 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+19052514868", "retell_llm_dynamic_variables": { "first_name": "Leanne", "last_name": "Borden", "full_name": "Leanne Borden", "contact_id": "34527", "email": "leanne@bordenbeancounters.com", "orgname": "Borden Bean Counters", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 33 [2026-05-19 13:12:00] Webhook received: Contact ID 42148 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+17203160131", "retell_llm_dynamic_variables": { "first_name": "Deana", "last_name": "Martinez", "full_name": "Deana Martinez", "contact_id": "42148", "email": "no-email224@ler.com", "orgname": "Catena Media", "member_type": "AST", "bloc_notes_ac": "Aug 27 2025 vm\n2026 May 11 call attempted but no conversation with contact.", "number_of_passed_courses": "0", "extension": "", "province": "NV", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 34 [2026-05-19 13:12:00] Webhook received: Contact ID 34414 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+18136048750", "retell_llm_dynamic_variables": { "first_name": "Allison", "last_name": "Garbett", "full_name": "Allison Garbett", "contact_id": "34414", "email": "allison.l.garbett@citi.com", "orgname": "Citibank", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026-05-08 dial busy, phone: +18136048750\n2026-05-11 dial busy, phone: +18136048750\n2026-05-13 dial busy, phone: +18136048750\n2026-05-15 dial busy, phone: +18136048750", "number_of_passed_courses": "0", "extension": "", "province": "FL", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 35 [2026-05-19 13:12:00] Webhook received: Contact ID 7888 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14032091501", "retell_llm_dynamic_variables": { "first_name": "Xiao", "last_name": "Hong Sun", "full_name": "Xiao Hong Sun", "contact_id": "7888", "email": "tracyxhsun@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\n2026 May 08 call ended after initial greeting, no conversation\n2026 May 11 call initiated but no contact reached\n2026 May 13 call ended after initial greeting, no conversation\n2026 May 15 call initiated but no contact reached", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 36 [2026-05-19 13:12:00] Webhook received: Contact ID 34177 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14163996161", "retell_llm_dynamic_variables": { "first_name": "Priya", "last_name": "Persaud", "full_name": "Priya Persaud", "contact_id": "34177", "email": "priyapersaud@outlook.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 survey completed - sent her application for renewal\r\nLN / 21 October 2025 VM\r\nLN / 31 October 2025 She wants to confirm with her employer - they will pay for it - call her back next week\r\nLN / 10 November 2025 VM\r\nLN / 27 November 2025 VM\r\nLN / 04 December 2025 VM\r\nLN / 04 December 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 37 [2026-05-19 13:12:00] Webhook received: Contact ID 5351 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+15147444378", "retell_llm_dynamic_variables": { "first_name": "Theresa", "last_name": "Olsen", "full_name": "Theresa Olsen", "contact_id": "5351", "email": "t1.olsen@hotmail.com", "orgname": "Weir Canada Inc", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n05 September 2025 VM\r\nLN / 08 December 2025 VM\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "WA", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Webhook received: Contact ID 34539 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14032041544", "retell_llm_dynamic_variables": { "first_name": "Antonio", "last_name": "Masone", "full_name": "Antonio Masone", "contact_id": "34539", "email": "tmasone@masoneandcompany.com", "orgname": "Masone and Company CPA", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 In a meeting\n2026 May 08 contact not available, no message left\n2026 May 11 call reached a gatekeeper; Antonio not available, no message left\n2026 May 13 contact not available, no message left.\n2026 May 15 call reached a gatekeeper; Tony not available, no message left", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 38 [2026-05-19 13:12:00] Webhook received: Contact ID 34002 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16035068765", "retell_llm_dynamic_variables": { "first_name": "William", "last_name": "Lyons", "full_name": "William Lyons", "contact_id": "34002", "email": "blyons@opentext.com", "orgname": "OpenText", "member_type": "AST", "bloc_notes_ac": "June 4 2025 \r\nAug 21 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "NH", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 39 [2026-05-19 13:12:00] Added to queue. Total in queue: 40 [2026-05-19 13:12:00] Webhook received: Contact ID 34388 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+18002676428", "retell_llm_dynamic_variables": { "first_name": "Tyler", "last_name": "Czuba", "full_name": "Tyler Czuba", "contact_id": "34388", "email": "tyler@picohospitality.com", "orgname": "Pico Inc.", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached PICO, requested Tyler Czuba but no conversation confirmed\n2026 May 11 outbound call connected to PICO representative, call lasted 39 seconds\n2026 May 13 call reached voicemail, no human contact\n2026 May 13 call reached voicemail of Charlie Zuba, no contact with Tyler\n2026 May 15 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 41 [2026-05-19 13:12:00] Webhook received: Contact ID 42025 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+15197721136", "retell_llm_dynamic_variables": { "first_name": "Angela", "last_name": "Pellegrino", "full_name": "Angela Pellegrino", "contact_id": "42025", "email": "no-email25@ler.com", "orgname": "Ignis Innovation Inc.", "member_type": "AST", "bloc_notes_ac": "Aug 26 2025 vm\n2026-05-08 Dial no answer, phone: +15197721136\n2026-05-11 Dial no answer, phone: +15197721136\n2026-05-13 Dial no answer, phone: +15197721136\n2026-05-15 Dial no answer, phone: +15197721136", "number_of_passed_courses": "0", "extension": "253", "province": "ON", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 42 [2026-05-19 13:12:00] Webhook received: Contact ID 8687 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14162704930", "retell_llm_dynamic_variables": { "first_name": "Germaine", "last_name": "Coombs", "full_name": "Germaine Coombs", "contact_id": "8687", "email": "germaine@maritimegold.com", "orgname": "Maritime Resources Corp.", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm\r\nJuly 16 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call reached voicemail, no human answer\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 43 [2026-05-19 13:12:00] Webhook received: Contact ID 34368 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14037191717", "retell_llm_dynamic_variables": { "first_name": "Lisa", "last_name": "Lee-Dinh", "full_name": "Lisa Lee-Dinh", "contact_id": "34368", "email": "l_lisa79@hotmail.com", "orgname": "Iconic Power Systems", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026-05-08 Dial no answer, phone: +14037191717\n2026 May 08 call reached voicemail, no contact made\n2026-05-11 Dial no answer, phone: +14037191717\n2026 May 11 call reached voicemail, no contact made\n2026-05-13 Dial no answer, phone: +14037191717\n2026 May 13 call reached voicemail, no human interaction\n2026-05-15 Dial no answer, phone: +14037191717\n2026 May 15 call answered by someone not Lisa, call ended quickly.", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 44 [2026-05-19 13:12:00] Webhook received: Contact ID 34615 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14084317081", "retell_llm_dynamic_variables": { "first_name": "Cecelia", "last_name": "Monoarfa-Taime", "full_name": "Cecelia Monoarfa-Taime", "contact_id": "34615", "email": "cmtaime@gmail.com", "orgname": "Taime Consulting", "member_type": "AST", "bloc_notes_ac": "06 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no human contact\n2026 May 08 call reached gatekeeper, no direct contact with Cecelia\n2026 May 11 call reached voicemail, no contact with Cecelia\n2026 May 11 call reached voicemail, no contact with Cecelia\n2026 May 13 call reached voicemail\n2026 May 13 call attempted but no answer\n2026 May 15 call reached voicemail of Cecilia Tania\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 45 [2026-05-19 13:12:00] Webhook received: Contact ID 34721 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14036935105", "retell_llm_dynamic_variables": { "first_name": "Lynda", "last_name": "Hunt", "full_name": "Lynda Hunt", "contact_id": "34721", "email": "lhunt@moodystax.com", "orgname": "Moodys Tax Law LLP", "member_type": "AST", "bloc_notes_ac": "june 10 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call reached a person who did not confirm Lynda Hunt's presence and questioned agent's identity, call ended early\n2026 May 11 call reached voicemail.\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call answered by Harrison McClintock at Moody's, not the intended contact Lynda Hunt\n2026 May 15 call answered by gatekeeper Tak, Lynda Hunt not reached.", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 46 [2026-05-19 13:12:00] Webhook received: Contact ID 34723 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+14349645324", "retell_llm_dynamic_variables": { "first_name": "Susan", "last_name": "Calhoun", "full_name": "Susan Calhoun", "contact_id": "34723", "email": "scalhoun@generaldynamics.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail - no contact\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "1", "extension": "", "province": "VA", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 47 [2026-05-19 13:12:00] Webhook received: Contact ID 34777 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+15195023235", "retell_llm_dynamic_variables": { "first_name": "Ron", "last_name": "Frey", "full_name": "Ron Frey", "contact_id": "34777", "email": "ron_frey@sympatico.ca", "orgname": "Artech", "member_type": "AST", "bloc_notes_ac": "June 11 2025 vm\r\nSept 3 2025 vm\n2026 May 08 call reached voicemail, no message left\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 48 [2026-05-19 13:12:00] Webhook received: Contact ID 34349 [2026-05-19 13:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12509995834", "retell_llm_dynamic_variables": { "first_name": "Hui", "last_name": "Ning", "full_name": "Hui Ning", "contact_id": "34349", "email": "hny1997@hotmail.com", "orgname": "Charge Solar", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 VM\n2026 May 08 call reached John, not Hui; call ended without renewal discussion.\n2026 May 11 call reached voicemail at Charge Solar\n2026 May 11 call reached voicemail for David Huang\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 reached husband, not Hui; provided correct cell number 403-399-3692.\n2026 May 15 call reached voicemail or gatekeeper at Charge Solar\n2026 May 15 call reached voicemail, message left", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:00] Added to queue. Total in queue: 49 [2026-05-19 13:12:01] Webhook received: Contact ID 34719 [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+17804533311", "retell_llm_dynamic_variables": { "first_name": "Lindsey", "last_name": "Brogan-MacDonald", "full_name": "Lindsey Brogan-MacDonald", "contact_id": "34719", "email": "lbrogan-macdonald@youracsa.ca", "orgname": "Alberta Construction Safety Association", "member_type": "AST", "bloc_notes_ac": "June 10 2025 Survey completed She said she may become a member with her corporation.She said she already has info to renew\r\nLN / 21 October 2025 VM\r\nLN / 31 October 2025 In another meeting\r\nLN / 10 November 2025 VM\r\nLN / 14 November 2025 VM\r\nLN / 17 November 2025 VM\r\nLN / 26 November 2025 VM\r\nLN / 04 December 2025 VM\n2026 May 08 call reached a gatekeeper, no direct contact with Lindsey\n2026 May 11 call reached automated system, no human interaction.\n2026 May 13 call ended due to inactivity after menu navigation, no human reached\n2026 May 15 call reached automated system, digit 6 pressed for memberships, no human reached", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Added to queue. Total in queue: 50 [2026-05-19 13:12:01] Webhook received: Contact ID 42013 [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+16135252784", "retell_llm_dynamic_variables": { "first_name": "Chantal", "last_name": "D\u00e9coeur", "full_name": "Chantal D\u00e9coeur", "contact_id": "42013", "email": "no-email210@ler.com", "orgname": "Alexandria Moulding", "member_type": "AST", "bloc_notes_ac": "Sept 25 2025 she doesnt work there anymore\n2026 May 08 call reached voicemail or gatekeeper, contact not available\n2026 May 11 call reached voicemail for Kelly Landryo, no message left\n2026 May 13 call reached voicemail for Kelly Landryo, message left\n2026 May 15 voicemail reached for Kelly Landryo, no contact made", "number_of_passed_courses": "0", "extension": "2268", "province": "ON", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Added to queue. Total in queue: 51 [2026-05-19 13:12:01] Webhook received: Contact ID 10505 [2026-05-19 13:12:01] Webhook received: Contact ID 34492 [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+16477408012", "retell_llm_dynamic_variables": { "first_name": "Duane", "last_name": "Martin", "full_name": "Duane Martin", "contact_id": "10505", "email": "dwainm@domartin.ca", "orgname": "D O Martin Professional Corp.", "member_type": "AST", "bloc_notes_ac": "Aug 25 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 voicemail reached, no contact made\n2026 May 13 reached voicemail, no conversation\n2026 May 15 voicemail reached, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+17052822611", "retell_llm_dynamic_variables": { "first_name": "Cheryl", "last_name": "McCulligh", "full_name": "Cheryl McCulligh", "contact_id": "34492", "email": "cmcculligh@billingstwp.ca", "orgname": "Township of Billings", "member_type": "AST", "bloc_notes_ac": "june 6 2025 vm\r\nLN / 24 September 2025 she no longer works there\n2026 May 08 reached voicemail, no human interaction\n2026 May 11 reached voicemail, no human interaction\n2026 May 13 call reached voicemail at Township of Billing\n2026 May 15 call went to voicemail, no human reached", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Added to queue. Total in queue: 52 [2026-05-19 13:12:01] Added to queue. Total in queue: 53 [2026-05-19 13:12:01] Webhook received: Contact ID 8293 [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+17055679361", "retell_llm_dynamic_variables": { "first_name": "Kate", "last_name": "Clarke", "full_name": "Kate Clarke", "contact_id": "8293", "email": "kate.clarke@tkl.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 12 2025 vm\r\nJuly 15 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call reached voicemail, no human answered\n2026 May 11 call reached voicemail, no human contact.\n2026 May 13 call reached voicemail, no human answered\n2026 May 15 reached voicemail, no human answered", "number_of_passed_courses": "0", "extension": "x230", "province": "ON", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Added to queue. Total in queue: 54 [2026-05-19 13:12:01] Webhook received: Contact ID 34331 [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15133268831", "retell_llm_dynamic_variables": { "first_name": "Tammy", "last_name": "Stroop", "full_name": "Tammy Stroop", "contact_id": "34331", "email": "tammy.stroop@duboischemicals.com", "orgname": "DuBois Chemicals", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail for Tammy Stroup\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "OH", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Added to queue. Total in queue: 55 [2026-05-19 13:12:01] Webhook received: Contact ID 34591 [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14033428215", "retell_llm_dynamic_variables": { "first_name": "Isabelle", "last_name": "Zimmer", "full_name": "Isabelle Zimmer", "contact_id": "34591", "email": "isabelle.zimmer@reddeer.ca", "orgname": "The City of Red Deer", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 23 September 2025 Survey completed\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 reached voicemail of Isabelle Zimmer\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail of Isabelle Zimmer, no contact made\n2026 May 13 call reached voicemail after greeting\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call started but user not available to talk, callback planned", "number_of_passed_courses": "1", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Added to queue. Total in queue: 56 [2026-05-19 13:12:01] Webhook received: Contact ID 34099 [2026-05-19 13:12:01] Payload: { "from_number": "+14375242727", "to_number": "+17347373011", "retell_llm_dynamic_variables": { "first_name": "Jonathan", "last_name": "Strelczuk", "full_name": "Jonathan Strelczuk", "contact_id": "34099", "email": "jonathan.strelczuk@burroughs.com", "orgname": "Burroughs Inc.", "member_type": "AST", "bloc_notes_ac": "June 4 2025 no answer\r\nAug 28 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "MI", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:01] Added to queue. Total in queue: 57 [2026-05-19 13:12:02] Webhook received: Contact ID 33928 [2026-05-19 13:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14168237823", "retell_llm_dynamic_variables": { "first_name": "Yushi", "last_name": "Gu", "full_name": "Yushi Gu", "contact_id": "33928", "email": "angela.gys@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "june 3 2025 vm\r\nLN Sept 22 2025 vm\n2026 May 08 reached voicemail, no contact with Yushi\n2026 May 11 voicemail reached, no live contact\n2026 May 13 call reached voicemail for Ricky Yushi, no conversation.\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:02] Added to queue. Total in queue: 58 [2026-05-19 13:12:02] Webhook received: Contact ID 34537 [2026-05-19 13:12:02] Payload: { "from_number": "+14375242727", "to_number": "+15192224777", "retell_llm_dynamic_variables": { "first_name": "Natalia", "last_name": "Flores", "full_name": "Natalia Flores", "contact_id": "34537", "email": "natalia.ralonflores@freshprep.ca", "orgname": "Fresh Prep", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 25 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:02] Added to queue. Total in queue: 59 [2026-05-19 13:12:02] Webhook received: Contact ID 36173 [2026-05-19 13:12:02] Webhook received: Contact ID 34639 [2026-05-19 13:12:02] Payload: { "from_number": "+14375242727", "to_number": "+16133052873", "retell_llm_dynamic_variables": { "first_name": "Brittney", "last_name": "Veley", "full_name": "Brittney Veley", "contact_id": "34639", "email": "brittney@tourismkingston.com", "orgname": "Tourism Kingston", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nSept 3 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:02] Webhook received: Contact ID 34073 [2026-05-19 13:12:02] Payload: { "from_number": "+14375242727", "to_number": "+12507930245", "retell_llm_dynamic_variables": { "first_name": "Marlaina", "last_name": "Reier", "full_name": "Marlaina Reier", "contact_id": "34073", "email": "m.c.reier@shaw.ca", "orgname": "MCR Accounting Inc", "member_type": "AST", "bloc_notes_ac": "04 June 2025 Not in the office\r\nLN / 15 September 2025 Not in the office\n2026 May 08 voicemail reached, no contact made\n2026 May 08 call reached gatekeeper, no message left, call ended\n2026 May 11 contact not available, spoke with gatekeeper Shelly, no message left.\n2026 May 13 call reached gatekeeper Jackie; Marlaina unavailable; callback suggested for tomorrow\n2026 May 15 voicemail reached, no contact made\n2026 May 15 call reached voicemail at MCR Accounting", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:02] Webhook received: Contact ID 42039 [2026-05-19 13:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14192488647", "retell_llm_dynamic_variables": { "first_name": "Katlyn", "last_name": "Ashley", "full_name": "Katlyn Ashley", "contact_id": "42039", "email": "no-email94@ler.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 26 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "OH", "toronto_current_time": "2026-05-19T13:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:08] Webhook received: Contact ID 43335 [2026-05-19 13:12:08] Payload: { "from_number": "+14375242727", "to_number": "+19056658819", "retell_llm_dynamic_variables": { "first_name": "Arden", "last_name": "Vanderhorst", "full_name": "Arden Vanderhorst", "contact_id": "43335", "email": "arden@avpc.ca", "orgname": "Arden Vanderhorst Professional Corp.", "member_type": "AST", "bloc_notes_ac": "LN Sept 30 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 voicemail reached at Urton Bedor Chartered Accountants\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:08-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:08] Webhook received: Contact ID 33997 [2026-05-19 13:12:08] Payload: { "from_number": "+14375242727", "to_number": "+14167813574", "retell_llm_dynamic_variables": { "first_name": "Aleksandra", "last_name": "Rotko", "full_name": "Aleksandra Rotko", "contact_id": "33997", "email": "arotko@roots.com", "orgname": "Roots Corp.", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nAug 21 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no human contact\n2026 May 13 call reached general voicemail mailbox, no human interaction\n2026 May 15 call transferred to general mailbox, no contact reached", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:08-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:22] Webhook received: Contact ID 34271 [2026-05-19 13:12:22] Payload: { "from_number": "+14375242727", "to_number": "+14038607259", "retell_llm_dynamic_variables": { "first_name": "Kristal", "last_name": "Shaw", "full_name": "Kristal Shaw", "contact_id": "34271", "email": "kristal@lanternaccounting.com", "orgname": "Lantern Accounting Solutions Ltd.", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human answer\n2026 May 11 call reached voicemail or gatekeeper, Kristal not available\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 voicemail reached, no message left\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached a person who is not Kristal; Kristal unavailable", "number_of_passed_courses": "3", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:23-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:12:34] Added to queue. Total in queue: 60 [2026-05-19 13:12:34] Added to queue. Total in queue: 61 [2026-05-19 13:12:34] Added to queue. Total in queue: 62 [2026-05-19 13:12:34] Added to queue. Total in queue: 63 [2026-05-19 13:12:34] Added to queue. Total in queue: 64 [2026-05-19 13:12:34] Added to queue. Total in queue: 65 [2026-05-19 13:27:01] Webhook received: Contact ID 34349 [2026-05-19 13:27:01] Payload: { "from_number": "+14375242727", "to_number": "+16043486086", "retell_llm_dynamic_variables": { "first_name": "Hui", "last_name": "Ning", "full_name": "Hui Ning", "contact_id": "34349", "email": "hny1997@hotmail.com", "orgname": "Charge Solar", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 VM\n2026 May 08 call reached John, not Hui; call ended without renewal discussion.\n2026 May 11 call reached voicemail at Charge Solar\n2026 May 11 call reached voicemail for David Huang\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 reached husband, not Hui; provided correct cell number 403-399-3692.\n2026 May 15 call reached voicemail or gatekeeper at Charge Solar\n2026 May 15 call reached voicemail, message left\n2026 May 19 voicemail reached, contact identified as John at Charge Solar", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:01] Added to queue. Total in queue: 1 [2026-05-19 13:27:01] Webhook received: Contact ID 34615 [2026-05-19 13:27:01] Payload: { "from_number": "+14375242727", "to_number": "+14084317081", "retell_llm_dynamic_variables": { "first_name": "Cecelia", "last_name": "Monoarfa-Taime", "full_name": "Cecelia Monoarfa-Taime", "contact_id": "34615", "email": "cmtaime@gmail.com", "orgname": "Taime Consulting", "member_type": "AST", "bloc_notes_ac": "06 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no human contact\n2026 May 08 call reached gatekeeper, no direct contact with Cecelia\n2026 May 11 call reached voicemail, no contact with Cecelia\n2026 May 11 call reached voicemail, no contact with Cecelia\n2026 May 13 call reached voicemail\n2026 May 13 call attempted but no answer\n2026 May 15 call reached voicemail of Cecilia Tania\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:01] Added to queue. Total in queue: 2 [2026-05-19 13:27:01] Webhook received: Contact ID 33823 [2026-05-19 13:27:01] Payload: { "from_number": "+14375242727", "to_number": "+19055089993", "retell_llm_dynamic_variables": { "first_name": "Kin-Shing", "last_name": "Au", "full_name": "Kin-Shing Au", "contact_id": "33823", "email": "kauptam1@yahoo.ca", "orgname": "Assurant Solutions Inc.", "member_type": "AST", "bloc_notes_ac": "02 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 voicemail reached, no human contact\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 voicemail reached, no message left\n2026 May 11 call initiated but no conversation beyond greeting.\n2026 May 13 call reached voicemail, no human answer\n2026 May 15 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached voicemail, no human interaction", "number_of_passed_courses": "1", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:01] Added to queue. Total in queue: 3 [2026-05-19 13:27:01] Webhook received: Contact ID 8658 [2026-05-19 13:27:01] Payload: { "from_number": "+14375242727", "to_number": "+14163036678", "retell_llm_dynamic_variables": { "first_name": "Bing", "last_name": "Yang", "full_name": "Bing Yang", "contact_id": "8658", "email": "bingbingyang@yahoo.ca", "orgname": "Lifetimes Living Inc", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm\r\nJuly 15 2025 vm\r\nLN Sept 24 2025 vm\n2026 May 08 call ended after automated menu navigation, no human reached\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call ended after automated menu navigation, no human reached.\n2026 May 13 call reached voicemail at extension 312, no human contact\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail at extension 312, no human contact\n2026 May 15 call reached voicemail, no conversation.\n2026 May 19 call reached voicemail at extension 312, no human contact", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:01] Added to queue. Total in queue: 4 [2026-05-19 13:27:02] Webhook received: Contact ID 34732 [2026-05-19 13:27:02] Payload: { "from_number": "+14375242727", "to_number": "+14034705776", "retell_llm_dynamic_variables": { "first_name": "Eric", "last_name": "Persson", "full_name": "Eric Persson", "contact_id": "34732", "email": "epersson@metercor.com", "orgname": "Metercor Inc.", "member_type": "AST", "bloc_notes_ac": "june 10 2025 vm\r\nLN / 24 September 2025 Survey completed - they hired a new payroll employee and she is a member\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail\n2026 May 13 call reached voicemail, no conversation\n2026 May 13 call reached gatekeeper, contact unavailable to take call.\n2026 May 15 call reached voicemail\n2026 May 15 call ended with contact unavailable, no conversation\n2026 May 19 call reached voicemail", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:02] Added to queue. Total in queue: 5 [2026-05-19 13:27:02] Webhook received: Contact ID 34179 [2026-05-19 13:27:02] Payload: { "from_number": "+14375242727", "to_number": "+14162001808", "retell_llm_dynamic_variables": { "first_name": "Michael", "last_name": "White", "full_name": "Michael White", "contact_id": "34179", "email": "promembership1959@gmail.com", "orgname": "Randolph College for the Performing Arts", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 16 September 2025 Sick - not in the office\n2026 May 08 call reached voicemail at Randolph Center for the Arts - no human contact\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached gatekeeper, Michael not available, no message left.\n2026 May 13 call reached voicemail at Randolph Center for the Arts, no human answered\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail at Randolph Center for the Arts, no human contact with intended recipient Michael White\n2026 May 15 call reached voicemail, no human interaction\n2026 May 19 call reached voicemail, message left.", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:02] Webhook received: Contact ID 34260 [2026-05-19 13:27:02] Payload: { "from_number": "+14375242727", "to_number": "+19052099505", "retell_llm_dynamic_variables": { "first_name": "Fanny", "last_name": "Sun", "full_name": "Fanny Sun", "contact_id": "34260", "email": "fsun@uppercanadachildcare.com", "orgname": "JMH Consulting Services Ltd.", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached automated system at White Plains Forest School, no human conversation\n2026 May 13 voicemail reached, no contact with Fanny Sun\n2026 May 13 call reached voicemail, no contact made.\n2026 May 15 reached voicemail of Fannie Sun, payroll supervisor\n2026 May 15 call reached voicemail, no human interaction\n2026 May 19 call reached voicemail of Fanny Sun", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:03] Webhook received: Contact ID 28891 [2026-05-19 13:27:03] Payload: { "from_number": "+14375242727", "to_number": "+19188522622", "retell_llm_dynamic_variables": { "first_name": "Terri", "last_name": "Collins", "full_name": "Terri Collins", "contact_id": "28891", "email": "tcollins@tandemdiabetes.com", "orgname": "Tandem Diabetes Care", "member_type": "AST", "bloc_notes_ac": "May 28 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 14 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 no answer from contact, call ended due to inactivity.\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call attempt made but no answer\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human interaction\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "NV", "toronto_current_time": "2026-05-19T13:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:27:07] Added to queue. Total in queue: 6 [2026-05-19 13:27:07] Added to queue. Total in queue: 7 [2026-05-19 13:27:07] Added to queue. Total in queue: 8 [2026-05-19 13:32:03] Webhook received: Contact ID 34073 [2026-05-19 13:32:03] Payload: { "from_number": "+14375242727", "to_number": "+12507930245", "retell_llm_dynamic_variables": { "first_name": "Marlaina", "last_name": "Reier", "full_name": "Marlaina Reier", "contact_id": "34073", "email": "m.c.reier@shaw.ca", "orgname": "MCR Accounting Inc", "member_type": "AST", "bloc_notes_ac": "04 June 2025 Not in the office\r\nLN / 15 September 2025 Not in the office\n2026 May 08 voicemail reached, no contact made\n2026 May 08 call reached gatekeeper, no message left, call ended\n2026 May 11 contact not available, spoke with gatekeeper Shelly, no message left.\n2026 May 13 call reached gatekeeper Jackie; Marlaina unavailable; callback suggested for tomorrow\n2026 May 15 voicemail reached, no contact made\n2026 May 15 call reached voicemail at MCR Accounting\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:08-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:32:03] Added to queue. Total in queue: 1 [2026-05-19 13:32:03] Webhook received: Contact ID 34721 [2026-05-19 13:32:03] Payload: { "from_number": "+14375242727", "to_number": "+14038013899", "retell_llm_dynamic_variables": { "first_name": "Lynda", "last_name": "Hunt", "full_name": "Lynda Hunt", "contact_id": "34721", "email": "lhunt@moodystax.com", "orgname": "Moodys Tax Law LLP", "member_type": "AST", "bloc_notes_ac": "june 10 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call reached a person who did not confirm Lynda Hunt's presence and questioned agent's identity, call ended early\n2026 May 11 call reached voicemail.\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call answered by Harrison McClintock at Moody's, not the intended contact Lynda Hunt\n2026 May 15 call answered by gatekeeper Tak, Lynda Hunt not reached.\n2026 May 19 voicemail reached - no live contact", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:32:03] Added to queue. Total in queue: 2 [2026-05-19 13:32:03] Webhook received: Contact ID 34591 [2026-05-19 13:32:03] Payload: { "from_number": "+14375242727", "to_number": "+14035061543", "retell_llm_dynamic_variables": { "first_name": "Isabelle", "last_name": "Zimmer", "full_name": "Isabelle Zimmer", "contact_id": "34591", "email": "isabelle.zimmer@reddeer.ca", "orgname": "The City of Red Deer", "member_type": "AST", "bloc_notes_ac": "june 9 2025 vm\r\nLN / 23 September 2025 Survey completed\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 reached voicemail of Isabelle Zimmer\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail of Isabelle Zimmer, no contact made\n2026 May 13 call reached voicemail after greeting\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call started but user not available to talk, callback planned\n2026 May 19 call reached voicemail of Isabelle Zimmer", "number_of_passed_courses": "1", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:32:03] Added to queue. Total in queue: 3 [2026-05-19 13:32:04] Webhook received: Contact ID 34368 [2026-05-19 13:32:04] Payload: { "from_number": "+14375242727", "to_number": "+14034374449", "retell_llm_dynamic_variables": { "first_name": "Lisa", "last_name": "Lee-Dinh", "full_name": "Lisa Lee-Dinh", "contact_id": "34368", "email": "l_lisa79@hotmail.com", "orgname": "Iconic Power Systems", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026-05-08 Dial no answer, phone: +14037191717\n2026 May 08 call reached voicemail, no contact made\n2026-05-11 Dial no answer, phone: +14037191717\n2026 May 11 call reached voicemail, no contact made\n2026-05-13 Dial no answer, phone: +14037191717\n2026 May 13 call reached voicemail, no human interaction\n2026-05-15 Dial no answer, phone: +14037191717\n2026 May 15 call answered by someone not Lisa, call ended quickly.\n2026-05-19 Dial no answer, phone: +14037191717", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:32:04] Added to queue. Total in queue: 4 [2026-05-19 13:32:04] Webhook received: Contact ID 34271 [2026-05-19 13:32:04] Payload: { "from_number": "+14375242727", "to_number": "+14038607259", "retell_llm_dynamic_variables": { "first_name": "Kristal", "last_name": "Shaw", "full_name": "Kristal Shaw", "contact_id": "34271", "email": "kristal@lanternaccounting.com", "orgname": "Lantern Accounting Solutions Ltd.", "member_type": "AST", "bloc_notes_ac": "june 5 2025 vm\r\nLN / 23 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no human answer\n2026 May 11 call reached voicemail or gatekeeper, Kristal not available\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 voicemail reached, no message left\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached a person who is not Kristal; Kristal unavailable\n2026 May 19 call reached voicemail, no human interaction", "number_of_passed_courses": "3", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:28-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 13:32:04] Added to queue. Total in queue: 5 [2026-05-19 14:12:00] Webhook received: Contact ID 8229 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16047273571", "retell_llm_dynamic_variables": { "first_name": "Chanel", "last_name": "Donovan", "full_name": "Chanel Donovan", "contact_id": "8229", "email": "cdonovan2011@shaw.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 voicemail reached, no contact with Vishanel\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no message left\n2026 May 11 voicemail reached, contact not available\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 contact answered but not available to talk\n2026 May 15 call attempted but no answer\n2026 May 15 call ended due to inactivity, no contact reached", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:00-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 1 [2026-05-19 14:12:00] Webhook received: Contact ID 46847 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12503680221", "retell_llm_dynamic_variables": { "first_name": "Maggie", "last_name": "Brown", "full_name": "Maggie Brown", "contact_id": "46847", "email": "mwoodhouse@rdkb.com", "orgname": "Regional District of Kootenay Boundary", "member_type": "AST", "bloc_notes_ac": "2026 May 08 reached voicemail, no message left\n2026 May 11 call reached Louise, unable to reach Maggie\n2026 May 13 call reached gatekeeper Louise; Maggie on leave, no callback time given\n2026 May 15 call reached gatekeeper, Maggie not available, user requested human", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Webhook received: Contact ID 35658 [2026-05-19 14:12:00] Added to queue. Total in queue: 2 [2026-05-19 14:12:00] Webhook received: Contact ID 34152 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16045170994", "retell_llm_dynamic_variables": { "first_name": "Antonella", "last_name": "Napoletano", "full_name": "Antonella Napoletano", "contact_id": "34152", "email": "antonella.napoletano@hsabc.org", "orgname": "HSABC", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nAug 21 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call to Health Sciences reception; Antonella not available; no message left.\n2026 May 13 contact not available, no message left, callback planned.\n2026 May 15 call reached a gatekeeper, Antonella not available", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 3 [2026-05-19 14:12:00] Webhook received: Contact ID 34751 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16044374717", "retell_llm_dynamic_variables": { "first_name": "Precy", "last_name": "Aquino", "full_name": "Precy Aquino", "contact_id": "34751", "email": "precy1989.63@hotmail.com", "orgname": "Lelsure Baths Ltd.", "member_type": "AST", "bloc_notes_ac": "June 13 2025 Survey completed She is clos to retirement so will not be renewing.\r\n\r\nJune 10 2025 Call back Thursday or Friday around 12:30\n2026 May 08 contact no longer member due to age and cost, callback scheduled for 2026-05-14 10:00\n2026 May 14 voicemail reached, no human interaction\n2026-05-14 Dial no answer, phone: +16049517457", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 4 [2026-05-19 14:12:00] Webhook received: Contact ID 17558 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16047073300", "retell_llm_dynamic_variables": { "first_name": "Victor", "last_name": "Sei", "full_name": "Victor Sei", "contact_id": "17558", "email": "victor.sj.sei@gmail.com", "orgname": "MEC Mountain Equipment Company", "member_type": "AST", "bloc_notes_ac": "may 27 2025 vm\r\nLN Sept 22 2025 vm\n2026 May 08 call reached MEC Home Office, no Victor Sei found, call ended.\n2026 May 11 multiple holds and transfers, reached Janet who could not connect to Victor Sei\n2026 May 13 call reached voicemail, no human answer\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached MEC customer care, unable to reach Victor Sei, given head office number instead.", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 5 [2026-05-19 14:12:00] Webhook received: Contact ID 29234 [2026-05-19 14:12:00] Webhook received: Contact ID 34428 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16048992020", "retell_llm_dynamic_variables": { "first_name": "Stacey", "last_name": "Sitter", "full_name": "Stacey Sitter", "contact_id": "34428", "email": "stacey@headwaterprojects.ca", "orgname": "Headwater Projects Inc.", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call transferred to Stacey Sitter, no renewal discussed\n2026 May 11 voicemail reached, no human answered\n2026 May 11 reached voicemail\n2026 May 13 call ended without reaching live person through automated system\n2026 May 15 call ended without reaching contact through automated system.", "number_of_passed_courses": "2", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 6 [2026-05-19 14:12:00] Webhook received: Contact ID 34150 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12506561157", "retell_llm_dynamic_variables": { "first_name": "Adriana", "last_name": "Durian", "full_name": "Adriana Durian", "contact_id": "34150", "email": "adriana.durian@philbrooks.com", "orgname": "Philbrook's Boatyard Ltd.", "member_type": "AST", "bloc_notes_ac": "June 4 2025 Survey completed She said the courses on American payroll were good but the courses and seminars were more focused on Ontario and Quebec, not enough on BC.\n2026 May 08 contact not available, on Zoom call, will call back later\n2026 May 11 call reached Leon, did not reach Adriana, call ended early\n2026 May 13 call reached Leanne but Adriana not available, call ended quickly\n2026 May 15 call reached gatekeeper Leanne, did not reach Adriana", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 7 [2026-05-19 14:12:00] Webhook received: Contact ID 42336 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12502300771", "retell_llm_dynamic_variables": { "first_name": "Kaileigh", "last_name": "Murray", "full_name": "Kaileigh Murray", "contact_id": "42336", "email": "kaileighm@cyclecpa.ca", "orgname": "Cycle CPA", "member_type": "AST", "bloc_notes_ac": "Nov 24 2025 email confirmed right\n2026 May 08 call reached voicemail, no human contact\n2026 May 11 voicemail reached, no contact with Kaileigh\n2026 May 13 call answered by gatekeeper, no transfer to Kaileigh Murray\n2026 May 15 call ended without reaching Kaileigh.", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 8 [2026-05-19 14:12:00] Webhook received: Contact ID 34790 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12508680351", "retell_llm_dynamic_variables": { "first_name": "Cynthia", "last_name": "Wing", "full_name": "Cynthia Wing", "contact_id": "34790", "email": "cynthia.wing@mcsbc.org", "orgname": "Metis Community Service Society of BC", "member_type": "AST", "bloc_notes_ac": "june 10 2025 not interested\n2026 May 08 call answered by Community Services, Cynthia not reached\n2026 May 11 call reached voicemail at Metis Community Services, no contact with Cynthia\n2026 May 11 call initiated, user put agent on hold, no conversation with Cynthia\n2026 May 13 call reached Heather at Community Services, Cynthia not available\n2026 May 15 call answered by Heather at Metis Community Services, Cynthia not reached", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 9 [2026-05-19 14:12:00] Webhook received: Contact ID 34192 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12504579252", "retell_llm_dynamic_variables": { "first_name": "Annette", "last_name": "Pittman", "full_name": "Annette Pittman", "contact_id": "34192", "email": "agpittman@hotmail.com", "orgname": "Chanor Truck Repairs Ltd.", "member_type": "AST", "bloc_notes_ac": "04 June 2025 Not in the office\r\nLN / 15 September 2025 Not in the office\n2026 May 08 contact unavailable, callback suggested but no specific time given\n2026 May 11 contact answered but Annette not available, spoke with Trina\n2026 May 13 call initiated but no conversation with Annette\n2026 May 15 call ended after initial greeting attempts, no contact made", "number_of_passed_courses": "1", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 10 [2026-05-19 14:12:00] Webhook received: Contact ID 7524 [2026-05-19 14:12:00] Payload: { "from_number": "+14375242727", "to_number": "+17788081162", "retell_llm_dynamic_variables": { "first_name": "Patti", "last_name": "Schamber", "full_name": "Patti Schamber", "contact_id": "7524", "email": "pgschamber@shaw.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 voicemail reached, no message left\n2026 May 08 voicemail reached, contact Patty asked to leave a message\n2026 May 11 contact not Patti, informed Patti in care home and unreachable\n2026 May 13 call reached voicemail, message left\n2026 May 13 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached a person but contact refused to speak or continue the call.", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:12:00] Added to queue. Total in queue: 11 [2026-05-19 14:12:01] Webhook received: Contact ID 37442 [2026-05-19 14:27:02] Webhook received: Contact ID 8229 [2026-05-19 14:27:02] Payload: { "from_number": "+14375242727", "to_number": "+16047273571", "retell_llm_dynamic_variables": { "first_name": "Chanel", "last_name": "Donovan", "full_name": "Chanel Donovan", "contact_id": "8229", "email": "cdonovan2011@shaw.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 voicemail reached, no contact with Vishanel\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no message left\n2026 May 11 voicemail reached, contact not available\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 contact answered but not available to talk\n2026 May 15 call attempted but no answer\n2026 May 15 call ended due to inactivity, no contact reached\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:27:02] Added to queue. Total in queue: 1 [2026-05-19 14:27:03] Webhook received: Contact ID 7524 [2026-05-19 14:27:03] Payload: { "from_number": "+14375242727", "to_number": "+17788081162", "retell_llm_dynamic_variables": { "first_name": "Patti", "last_name": "Schamber", "full_name": "Patti Schamber", "contact_id": "7524", "email": "pgschamber@shaw.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 voicemail reached, no message left\n2026 May 08 voicemail reached, contact Patty asked to leave a message\n2026 May 11 contact not Patti, informed Patti in care home and unreachable\n2026 May 13 call reached voicemail, message left\n2026 May 13 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached a person but contact refused to speak or continue the call.\n2026 May 19 call reached voicemail, no human interaction", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:27:03] Added to queue. Total in queue: 2 [2026-05-19 14:27:03] Webhook received: Contact ID 34790 [2026-05-19 14:27:03] Payload: { "from_number": "+14375242727", "to_number": "+16613799731", "retell_llm_dynamic_variables": { "first_name": "Cynthia", "last_name": "Wing", "full_name": "Cynthia Wing", "contact_id": "34790", "email": "cynthia.wing@mcsbc.org", "orgname": "Metis Community Service Society of BC", "member_type": "AST", "bloc_notes_ac": "june 10 2025 not interested\n2026 May 08 call answered by Community Services, Cynthia not reached\n2026 May 11 call reached voicemail at Metis Community Services, no contact with Cynthia\n2026 May 11 call initiated, user put agent on hold, no conversation with Cynthia\n2026 May 13 call reached Heather at Community Services, Cynthia not available\n2026 May 15 call answered by Heather at Metis Community Services, Cynthia not reached\n2026 May 19 call reached voicemail at Metis Community Services, no contact with Cynthia.", "number_of_passed_courses": "0", "extension": "3", "province": "BC", "toronto_current_time": "2026-05-19T14:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:27:03] Added to queue. Total in queue: 3 [2026-05-19 14:27:04] Webhook received: Contact ID 37132 [2026-05-19 14:27:04] Payload: { "from_number": "+14375242727", "to_number": "+12508913436", "retell_llm_dynamic_variables": { "first_name": "Jose", "last_name": "Prieto", "full_name": "Jose Prieto", "contact_id": "37132", "email": "ktmjose@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 13 2025 vm\n2026 May 08 voicemail reached, message left\n2026 May 11 voicemail reached, message requested to be left\n2026 May 13 call attempted but no answer.\n2026 May 15 voicemail reached, message left", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T13:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 14:27:04] Added to queue. Total in queue: 4 [2026-05-19 15:12:01] Webhook received: Contact ID 31097 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14033623099", "retell_llm_dynamic_variables": { "first_name": "Joyce", "last_name": "Sagert", "full_name": "Joyce Sagert", "contact_id": "31097", "email": "jjsagert@hotmail.com", "orgname": "BKR Bookkeeping", "member_type": "AST", "bloc_notes_ac": "Oct 23 2025 vm\n2026 May 08 call reached voicemail, no human answer\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 1 [2026-05-19 15:12:01] Webhook received: Contact ID 46840 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+19057953785", "retell_llm_dynamic_variables": { "first_name": "Tayyiba", "last_name": "Imran", "full_name": "Tayyiba Imran", "contact_id": "46840", "email": "taiba.ilyas1@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 5 2026 vm May 7 2026 vm\r\nMay 12 2026 vm May 15 2026 vm\n2026 May 15 call reached voicemail, no contact made.", "number_of_passed_courses": "4", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 2 [2026-05-19 15:12:01] Webhook received: Contact ID 28133 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14032570850", "retell_llm_dynamic_variables": { "first_name": "Angharad", "last_name": "Green", "full_name": "Angharad Green", "contact_id": "28133", "email": "angharad.green@improving.com", "orgname": "Improving- Calgary", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 vm dec 12 2025\r\nDec 16 2025 vm\n2026 May 08 call reached voicemail, no message left\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, mailbox full, no message left", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 3 [2026-05-19 15:12:01] Webhook received: Contact ID 11410 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15873233729", "retell_llm_dynamic_variables": { "first_name": "Courtney", "last_name": "Turbide", "full_name": "Courtney Turbide", "contact_id": "11410", "email": "Courtney.turbide@campusenergy.ca", "orgname": "Campus Energy Partners", "member_type": "AST", "bloc_notes_ac": "22 May 2025 VM\r\n08 September 2025 VM\r\nLN / 10 December 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 4 [2026-05-19 15:12:01] Webhook received: Contact ID 46839 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15875752334", "retell_llm_dynamic_variables": { "first_name": "Marivic", "last_name": "Carino", "full_name": "Marivic Carino", "contact_id": "46839", "email": "maribethc100@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 5 2026 completed with renewal ( she will renew soon) sent both emails\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call attempted but no answer\n2026 May 13 voicemail reached, no live contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 5 [2026-05-19 15:12:01] Webhook received: Contact ID 31182 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+17809482418", "retell_llm_dynamic_variables": { "first_name": "Hali", "last_name": "Hennig", "full_name": "Hali Hennig", "contact_id": "31182", "email": "hali@myshaksales.com", "orgname": "Myshak Sales & Rentals Ltd.", "member_type": "AST", "bloc_notes_ac": "May 13 2026 completed with renewal ( she is wwilling to renew but she is still waiting for the approval on that)\n2026-05-13 Dial no answer, phone: +17809482418\n2026 May 13 call reached voicemail or automated system - no contact with Hali\n2026 May 15 call reached voicemail - no contact with Hali", "number_of_passed_courses": "3", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 6 [2026-05-19 15:12:01] Webhook received: Contact ID 8707 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14036926463", "retell_llm_dynamic_variables": { "first_name": "May", "last_name": "Carbone", "full_name": "May Carbone", "contact_id": "8707", "email": "may.carbone@edonmgmt.com", "orgname": "Edon Management", "member_type": "AST", "bloc_notes_ac": "May 13 2025 vm\r\nJuly 16 2025 vm\r\nLN Sept 25 2025 no answer\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 7 [2026-05-19 15:12:01] Webhook received: Contact ID 33956 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15878552073", "retell_llm_dynamic_variables": { "first_name": "Christopher", "last_name": "Brkich", "full_name": "Christopher Brkich", "contact_id": "33956", "email": "cbrkich@offthex.ca", "orgname": "Off The X Inc.", "member_type": "AST", "bloc_notes_ac": "june 3 2025 vm\r\nLN Sept 22 2025 Survey completed . He said payroll is just a small part of his job.\n2026 May 08 voicemail reached, no contact with Chris Burkish\n2026 May 11 voicemail reached, no contact with intended person\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 voicemail reached, no message left", "number_of_passed_courses": "4", "extension": "", "province": "GA", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 8 [2026-05-19 15:12:01] Webhook received: Contact ID 11248 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14166152960", "retell_llm_dynamic_variables": { "first_name": "Alkarim", "last_name": "Versi", "full_name": "Alkarim Versi", "contact_id": "11248", "email": "al.versi@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call ended quickly, contact not available.\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, contact not available\n2026 May 13 call reached voicemail, contact not available\n2026 May 13 call went to voicemail, no contact made.\n2026 May 15 call reached voicemail, contact not available\n2026 May 15 call reached voicemail, contact not available", "number_of_passed_courses": "2", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 9 [2026-05-19 15:12:01] Webhook received: Contact ID 36341 [2026-05-19 15:12:01] Webhook received: Contact ID 9011 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+15879981460", "retell_llm_dynamic_variables": { "first_name": "Anna", "last_name": "Tsiafakis", "full_name": "Anna Tsiafakis", "contact_id": "9011", "email": "anna27net@yahoo.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 14 2025 vm\r\nJuly 17 2025 vm\r\nLN Sept 25 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 10 [2026-05-19 15:12:01] Webhook received: Contact ID 29229 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+14169419440", "retell_llm_dynamic_variables": { "first_name": "Alison", "last_name": "David", "full_name": "Alison David", "contact_id": "29229", "email": "adavid@dww.com", "orgname": "Deeth Williams Wall", "member_type": "AST", "bloc_notes_ac": "Oct 17 2025 vm Oct 30 2025 vm\n2026 May 08 voicemail reached, no contact made\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 voicemail reached at reception desk\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "2234", "province": "ON", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 11 [2026-05-19 15:12:01] Webhook received: Contact ID 8756 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+17802150647", "retell_llm_dynamic_variables": { "first_name": "Candace", "last_name": "Voyageur", "full_name": "Candace Voyageur", "contact_id": "8756", "email": "candace.voyageur@acfn.com", "orgname": "ACFN", "member_type": "AST", "bloc_notes_ac": "13 May 2025 VM\r\n08 September 2025 VM\r\nLN / 10 December 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 voicemail reached, no human contact\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 12 [2026-05-19 15:12:01] Webhook received: Contact ID 34429 [2026-05-19 15:12:01] Payload: { "from_number": "+14375242727", "to_number": "+17817925266", "retell_llm_dynamic_variables": { "first_name": "Anne-Marie", "last_name": "Mosher", "full_name": "Anne-Marie Mosher", "contact_id": "34429", "email": "mosher.anne-marie@cleanharbors.com", "orgname": "Clean Harbors", "member_type": "AST", "bloc_notes_ac": "05 June 2025 Number disconnected\n2026 May 08 call initiated but no conversation, user asked who is calling, call ended.\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call went to voicemail, message left\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "MA", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:01] Added to queue. Total in queue: 13 [2026-05-19 15:12:02] Webhook received: Contact ID 8191 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14167502444", "retell_llm_dynamic_variables": { "first_name": "Jayme", "last_name": "MacNeil", "full_name": "Jayme MacNeil", "contact_id": "8191", "email": "jmpara2002@yahoo.ca", "orgname": "Central East Local Integrated Heath Network", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n08 September 2025 Doesn't work there anymore\n2026 May 08 call reached wrong extension, no renewal discussion.\n2026 May 11 call reached voicemail - answered by Leah Ladisser\n2026 May 11 call reached voicemail not set up\n2026 May 13 call reached voicemail answered by Leah Ladisser\n2026 May 13 voicemail reached, no message left\n2026 May 15 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail not set up", "number_of_passed_courses": "0", "extension": "5839", "province": "ON", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 14 [2026-05-19 15:12:02] Webhook received: Contact ID 34556 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+15878768891", "retell_llm_dynamic_variables": { "first_name": "Valerie", "last_name": "Strawberry", "full_name": "Valerie Strawberry", "contact_id": "34556", "email": "valeriestrawberry@gmail.com", "orgname": "O'Chiese First Nation", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nJune 11 2025 vm\r\nLN / 01 October 2025 VM\n2026 May 08 call reached voicemail for Valerie Strawberry\n2026 May 11 call reached voicemail\n2026 May 13 call reached voicemail for Valerie Strawberry\n2026 May 15 call reached voicemail, no contact made.", "number_of_passed_courses": "2", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 15 [2026-05-19 15:12:02] Webhook received: Contact ID 37409 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17802639502", "retell_llm_dynamic_variables": { "first_name": "Jacqueline", "last_name": "Evans", "full_name": "Jacqueline Evans", "contact_id": "37409", "email": "jemmett@hotmail.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 13 2025 Survey completed She is no longer in payroll.She is a paramedic now.\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 voicemail reached, no human answer\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call ended after initial greeting and identity confirmation attempt.\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 16 [2026-05-19 15:12:02] Webhook received: Contact ID 34048 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14032346187", "retell_llm_dynamic_variables": { "first_name": "Corey", "last_name": "Baker", "full_name": "Corey Baker", "contact_id": "34048", "email": "corey@moneymentors.ca", "orgname": "Money Mentors", "member_type": "AST", "bloc_notes_ac": "03 June 2025 VM\r\nLN / 15 September 2025 Number not in service\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 contact Corey not available, call ended quickly\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 17 [2026-05-19 15:12:02] Webhook received: Contact ID 34550 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17808051260", "retell_llm_dynamic_variables": { "first_name": "Lyla", "last_name": "Smith", "full_name": "Lyla Smith", "contact_id": "34550", "email": "lyla@mutchmore.ca", "orgname": "Mutch More Accounting and Bookkeeping Inc.", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail at MuchMore accounting\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 18 [2026-05-19 15:12:02] Webhook received: Contact ID 34351 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14036173922", "retell_llm_dynamic_variables": { "first_name": "Jodi", "last_name": "Gingras", "full_name": "Jodi Gingras", "contact_id": "34351", "email": "jodi@jobooks.ca", "orgname": "JoBooks Bookkeeping Service", "member_type": "AST", "bloc_notes_ac": "june 5 2025 completed\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 reached voicemail at Joe Books Bookkeeping Service\n2026 May 13 voicemail reached - no live contact\n2026 May 15 voicemail reached at Joe Books Bookkeeping Service", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 19 [2026-05-19 15:12:02] Webhook received: Contact ID 10259 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17805313706", "retell_llm_dynamic_variables": { "first_name": "Crystal", "last_name": "Lewis-Wilton", "full_name": "Crystal Lewis-Wilton", "contact_id": "10259", "email": "crystal@transportationsense.ca", "orgname": "Transportation Sense Inc.", "member_type": "AST", "bloc_notes_ac": "Mar 14 2025 vm\r\nMar 25 2025 survey completed\r\nLN / 31 October 2025 VM\r\nLN / 10 November 2025 VM\r\nLN / 14 November 2025 VM\r\nLN / 17 November 2025 VM\r\nLN / 04 December 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 20 [2026-05-19 15:12:02] Webhook received: Contact ID 34766 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+14038017228", "retell_llm_dynamic_variables": { "first_name": "Sabrina", "last_name": "Fayerman", "full_name": "Sabrina Fayerman", "contact_id": "34766", "email": "fayerman@telus.net", "orgname": "R-Cat Oilfield Corp.", "member_type": "AST", "bloc_notes_ac": "June 10 2025 vm\r\nAug 28 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail - no direct contact", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 21 [2026-05-19 15:12:02] Webhook received: Contact ID 7730 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+16029575584", "retell_llm_dynamic_variables": { "first_name": "Michele", "last_name": "Vujs", "full_name": "Michele Vujs", "contact_id": "7730", "email": "michele.vujs@bestwestern.com", "orgname": "Best Western International Inc", "member_type": "AST", "bloc_notes_ac": "May 12 2025 The receptions said no one by the name Michele there\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AZ", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 22 [2026-05-19 15:12:02] Webhook received: Contact ID 42041 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+18012879446", "retell_llm_dynamic_variables": { "first_name": "Katrina", "last_name": "Stevens", "full_name": "Katrina Stevens", "contact_id": "42041", "email": "no-email105@ler.com", "orgname": "Sorenson Communications", "member_type": "AST", "bloc_notes_ac": "Aug 26 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no conversation\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "UT", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 23 [2026-05-19 15:12:02] Webhook received: Contact ID 43352 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17804969686", "retell_llm_dynamic_variables": { "first_name": "Wendy", "last_name": "Ross", "full_name": "Wendy Ross", "contact_id": "43352", "email": "wr11447@shaw.ca", "orgname": "SKILLS Society", "member_type": "AST", "bloc_notes_ac": "LN Sept 30 2025 vm\n2026 May 08 call reached Skills Society automated system; Wendy Ross not found; left voicemail; will call back later.\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call to Skills Society to reach Wendy Ross; not found in directory, call ended.\n2026 May 13 call reached voicemail at Skills Society; no contact with Wendy Ross.\n2026 May 13 call reached voicemail, no contact with Wendy\n2026 May 15 call reached Skills Society IVR and voicemail; no contact named Wendy found; call ended without renewal discussion.\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "2", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 24 [2026-05-19 15:12:02] Webhook received: Contact ID 34646 [2026-05-19 15:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17808357502", "retell_llm_dynamic_variables": { "first_name": "Edith", "last_name": "Stiles", "full_name": "Edith Stiles", "contact_id": "34646", "email": "edith.stiles@roynorthern.com", "orgname": "Roy Northern Land Service Ltd.", "member_type": "AST", "bloc_notes_ac": "june 9 2025 completed\n2026-05-08 dial busy, phone: +17808357502\n2026-05-11 dial busy, phone: +17808357502\n2026-05-13 dial busy, phone: +17808357502\n2026-05-15 dial busy, phone: +17808357502", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:02] Added to queue. Total in queue: 25 [2026-05-19 15:12:03] Webhook received: Contact ID 29024 [2026-05-19 15:12:03] Payload: { "from_number": "+14375242727", "to_number": "+14038792643", "retell_llm_dynamic_variables": { "first_name": "Darcy", "last_name": "Gonci", "full_name": "Darcy Gonci", "contact_id": "29024", "email": "dgonci@mcdan.com", "orgname": "McDaniel & Associates Consultants Ltd", "member_type": "AST", "bloc_notes_ac": "May 28 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 14 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:12:20] Added to queue. Total in queue: 26 [2026-05-19 15:27:00] Webhook received: Contact ID 34429 [2026-05-19 15:27:00] Payload: { "from_number": "+14375242727", "to_number": "+17813674237", "retell_llm_dynamic_variables": { "first_name": "Anne-Marie", "last_name": "Mosher", "full_name": "Anne-Marie Mosher", "contact_id": "34429", "email": "mosher.anne-marie@cleanharbors.com", "orgname": "Clean Harbors", "member_type": "AST", "bloc_notes_ac": "05 June 2025 Number disconnected\n2026 May 08 call initiated but no conversation, user asked who is calling, call ended.\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call went to voicemail, message left\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "MA", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:00] Added to queue. Total in queue: 1 [2026-05-19 15:27:00] Webhook received: Contact ID 46839 [2026-05-19 15:27:00] Payload: { "from_number": "+14375242727", "to_number": "+15875752334", "retell_llm_dynamic_variables": { "first_name": "Marivic", "last_name": "Carino", "full_name": "Marivic Carino", "contact_id": "46839", "email": "maribethc100@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "May 5 2026 completed with renewal ( she will renew soon) sent both emails\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call attempted but no answer\n2026 May 13 voicemail reached, no live contact\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no conversation\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 brief call answered by Vicky, unable to proceed, likely voicemail", "number_of_passed_courses": "3", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:00] Added to queue. Total in queue: 2 [2026-05-19 15:27:00] Webhook received: Contact ID 31182 [2026-05-19 15:27:00] Payload: { "from_number": "+14375242727", "to_number": "+17802634742", "retell_llm_dynamic_variables": { "first_name": "Hali", "last_name": "Hennig", "full_name": "Hali Hennig", "contact_id": "31182", "email": "hali@myshaksales.com", "orgname": "Myshak Sales & Rentals Ltd.", "member_type": "AST", "bloc_notes_ac": "May 13 2026 completed with renewal ( she is wwilling to renew but she is still waiting for the approval on that)\n2026-05-13 Dial no answer, phone: +17809482418\n2026 May 13 call reached voicemail or automated system - no contact with Hali\n2026 May 15 call reached voicemail - no contact with Hali\n2026 May 19 call reached voicemail with gatekeeper answering", "number_of_passed_courses": "3", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:00] Added to queue. Total in queue: 3 [2026-05-19 15:27:00] Webhook received: Contact ID 37442 [2026-05-19 15:27:00] Payload: { "from_number": "+14375242727", "to_number": "+14312750930", "retell_llm_dynamic_variables": { "first_name": "Zilfat", "last_name": "Abdulwahab-Umar", "full_name": "Zilfat Abdulwahab-Umar", "contact_id": "37442", "email": "zilfatumar85@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "june 16 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached Lofat who was not available to take the call.\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, contact not available.", "number_of_passed_courses": "0", "extension": "", "province": "MB", "toronto_current_time": "2026-05-19T14:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:00] Added to queue. Total in queue: 4 [2026-05-19 15:27:00] Webhook received: Contact ID 8191 [2026-05-19 15:27:00] Payload: { "from_number": "+14375242727", "to_number": "+14165464713", "retell_llm_dynamic_variables": { "first_name": "Jayme", "last_name": "MacNeil", "full_name": "Jayme MacNeil", "contact_id": "8191", "email": "jmpara2002@yahoo.ca", "orgname": "Central East Local Integrated Heath Network", "member_type": "AST", "bloc_notes_ac": "12 May 2025 VM\r\n08 September 2025 Doesn't work there anymore\n2026 May 08 call reached wrong extension, no renewal discussion.\n2026 May 11 call reached voicemail - answered by Leah Ladisser\n2026 May 11 call reached voicemail not set up\n2026 May 13 call reached voicemail answered by Leah Ladisser\n2026 May 13 voicemail reached, no message left\n2026 May 15 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail not set up\n2026 May 19 call reached voicemail or non-target contact Leah Ladisser", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:00] Added to queue. Total in queue: 5 [2026-05-19 15:27:00] Webhook received: Contact ID 37409 [2026-05-19 15:27:00] Payload: { "from_number": "+14375242727", "to_number": "+17802639502", "retell_llm_dynamic_variables": { "first_name": "Jacqueline", "last_name": "Evans", "full_name": "Jacqueline Evans", "contact_id": "37409", "email": "jemmett@hotmail.ca", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 13 2025 Survey completed She is no longer in payroll.She is a paramedic now.\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 voicemail reached, no human answer\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call ended after initial greeting and identity confirmation attempt.\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human interaction\n2026 May 19 call reached voicemail, no human interaction", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:00] Added to queue. Total in queue: 6 [2026-05-19 15:27:00] Webhook received: Contact ID 11248 [2026-05-19 15:27:00] Payload: { "from_number": "+14375242727", "to_number": "+14166152960", "retell_llm_dynamic_variables": { "first_name": "Alkarim", "last_name": "Versi", "full_name": "Alkarim Versi", "contact_id": "11248", "email": "al.versi@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call ended quickly, contact not available.\n2026 May 11 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, contact not available\n2026 May 13 call reached voicemail, contact not available\n2026 May 13 call went to voicemail, no contact made.\n2026 May 15 call reached voicemail, contact not available\n2026 May 15 call reached voicemail, contact not available\n2026 May 19 call reached contact but they were not available to talk.", "number_of_passed_courses": "2", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:00] Added to queue. Total in queue: 7 [2026-05-19 15:27:01] Webhook received: Contact ID 34048 [2026-05-19 15:27:01] Payload: { "from_number": "+14375242727", "to_number": "+14036909013", "retell_llm_dynamic_variables": { "first_name": "Corey", "last_name": "Baker", "full_name": "Corey Baker", "contact_id": "34048", "email": "corey@moneymentors.ca", "orgname": "Money Mentors", "member_type": "AST", "bloc_notes_ac": "03 June 2025 VM\r\nLN / 15 September 2025 Number not in service\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 contact Corey not available, call ended quickly\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no conversation\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T15:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 15:27:01] Added to queue. Total in queue: 8 [2026-05-19 16:12:02] Webhook received: Contact ID 34521 [2026-05-19 16:12:02] Webhook received: Contact ID 34604 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+12506163187", "retell_llm_dynamic_variables": { "first_name": "Christina", "last_name": "Tomljenovic", "full_name": "Christina Tomljenovic", "contact_id": "34521", "email": "tlcbookkeeping@shaw.ca", "orgname": "TLC Bookkeeping", "member_type": "AST", "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+19713035448", "retell_llm_dynamic_variables": { "first_name": "Chelsea", "last_name": "Huston", "full_name": "Chelsea Huston", "contact_id": "34604", "email": "chhuo@vestas.com", "orgname": "Vestas", "member_type": "AST", "bloc_notes_ac": "06 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no human answer\n2026 May 13 voicemail reached, no conversation with contact\n2026 May 15 reached voicemail for Chelsea Houston", "number_of_passed_courses": "0", "extension": "", "province": "OR", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 1 [2026-05-19 16:12:02] Webhook received: Contact ID 30272 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+16043177345", "retell_llm_dynamic_variables": { "first_name": "Sandi", "last_name": "Pinkerton", "full_name": "Sandi Pinkerton", "contact_id": "30272", "email": "sandipinkerton@shaw.ca", "orgname": "Just Right Bookkeeping", "member_type": "AST", "bloc_notes_ac": "May 28 2025 vm\r\nAug 12 2025 Survey copleted\n2026 May 08 call reached voicemail\n2026 May 11 voicemail reached for Sandy Pinkerton\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 2 [2026-05-19 16:12:02] Added to queue. Total in queue: 3 [2026-05-19 16:12:02] Webhook received: Contact ID 43419 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+12506380228", "retell_llm_dynamic_variables": { "first_name": "Kim", "last_name": "Hamakawa", "full_name": "Kim Hamakawa", "contact_id": "43419", "email": "kimculp@telus.net", "orgname": "", "member_type": "AST", "bloc_notes_ac": "LN Oct 20 2025 vm\n2026 May 08 voicemail reached - no contact\n2026 May 11 reached voicemail, no human interaction\n2026 May 13 reached voicemail, no contact made\n2026 May 15 call reached voicemail at Terrace Women's Reversed Centered Society", "number_of_passed_courses": "0", "extension": "", "province": "", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 4 [2026-05-19 16:12:02] Webhook received: Contact ID 33991 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17148454542", "retell_llm_dynamic_variables": { "first_name": "Leslie", "last_name": "Yates", "full_name": "Leslie Yates", "contact_id": "33991", "email": "payroll@pivotts.com", "orgname": "Pivot Technology Solutions", "member_type": "AST", "bloc_notes_ac": "june 3 2025 vm\r\nLN Sept 22 2025 vm\n2026 May 08 voicemail reached, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026-05-13 dial busy, phone: +17148454542\n2026-05-15 dial busy, phone: +17148454542", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 5 [2026-05-19 16:12:02] Webhook received: Contact ID 36795 [2026-05-19 16:12:02] Webhook received: Contact ID 30568 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17609305448", "retell_llm_dynamic_variables": { "first_name": "Mary", "last_name": "Seelhoff", "full_name": "Mary Seelhoff", "contact_id": "30568", "email": "maryse@tcbrands.com", "orgname": "Callaway Golf Canada Ltd.", "member_type": "AST", "bloc_notes_ac": "28 May 2025 VM\r\n10 September 2025 VM\r\nLN / 11 December 2025 VM\n2026 May 08 call went to voicemail, no contact reached\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 6 [2026-05-19 16:12:02] Webhook received: Contact ID 7228 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+16045188402", "retell_llm_dynamic_variables": { "first_name": "Maripaz", "last_name": "Czerniakowski", "full_name": "Maripaz Czerniakowski", "contact_id": "7228", "email": "maripazb@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached voicemail, no contact made.\n2026 May 11 call reached gatekeeper, no direct contact with Maripaz\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail for Martha John Yakovsky\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "2", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 7 [2026-05-19 16:12:02] Webhook received: Contact ID 42037 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+15106673893", "retell_llm_dynamic_variables": { "first_name": "Yvette", "last_name": "Young", "full_name": "Yvette Young", "contact_id": "42037", "email": "no-email87@ler.com", "orgname": "Aryzta Limited", "member_type": "AST", "bloc_notes_ac": "Aug 26 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 voicemail reached, no human interaction\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Webhook received: Contact ID 29764 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+12509960196", "retell_llm_dynamic_variables": { "first_name": "Amelia", "last_name": "Ubleis", "full_name": "Amelia Ubleis", "contact_id": "29764", "email": "amelia@ubleislogging.com", "orgname": "Ubleis Logging Ltd.", "member_type": "AST", "bloc_notes_ac": "Oct 20 2025 completed with first email sent\n2026 May 08 call reached wrong person, unable to connect to Amelia.\n2026 May 11 reached Megan Ubleis, Amelia busy, no callback time given\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached general mailbox, no human answered\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Webhook received: Contact ID 34170 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+18182122265", "retell_llm_dynamic_variables": { "first_name": "Steven", "last_name": "Cleland", "full_name": "Steven Cleland", "contact_id": "34170", "email": "scleland@marcusmillichap.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "04 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 voicemail reached, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 8 [2026-05-19 16:12:02] Added to queue. Total in queue: 9 [2026-05-19 16:12:02] Added to queue. Total in queue: 10 [2026-05-19 16:12:02] Webhook received: Contact ID 34756 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+12508896907", "retell_llm_dynamic_variables": { "first_name": "Wendy", "last_name": "Stevens", "full_name": "Wendy Stevens", "contact_id": "34756", "email": "wrstevens31@icloud.com", "orgname": "Streamside Bookkeeping", "member_type": "AST", "bloc_notes_ac": "june 10 2025 vm\r\nLN / 24 September 2025 VM\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, message left\n2026 May 15 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 11 [2026-05-19 16:12:02] Webhook received: Contact ID 10763 [2026-05-19 16:12:02] Payload: { "from_number": "+14375242727", "to_number": "+17785485632", "retell_llm_dynamic_variables": { "first_name": "Linda", "last_name": "Wong", "full_name": "Linda Wong", "contact_id": "10763", "email": "linda@kodaaccounting.com", "orgname": "KODA Accounting Inc.", "member_type": "AST", "bloc_notes_ac": "LN Sept 16 2025 Survey completed . She is no longer in payroll.\r\n\r\nMar 17 2025 vm\r\nMar 25 2025 vm\r\nApril 2 2025 line busy\r\nApril 9 2025 vm\r\nApril 23 2025 vm\r\nMay 5 2025 vm\r\nJuly 10 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:02] Added to queue. Total in queue: 12 [2026-05-19 16:12:03] Webhook received: Contact ID 9908 [2026-05-19 16:12:03] Payload: { "from_number": "+14375242727", "to_number": "+12503001180", "retell_llm_dynamic_variables": { "first_name": "Dawna", "last_name": "Bennison", "full_name": "Dawna Bennison", "contact_id": "9908", "email": "dawna@switzercompany.com", "orgname": "Switzer & Company Business Services", "member_type": "AST", "bloc_notes_ac": "may 20 2025 vm Aug 12 2025 vm\n2026 May 08 call reached voicemail at Switzerland Company\n2026 May 11 call answered by Donnie, Dawna not reached\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:03] Added to queue. Total in queue: 13 [2026-05-19 16:12:03] Webhook received: Contact ID 28897 [2026-05-19 16:12:03] Payload: { "from_number": "+14375242727", "to_number": "+16049431155", "retell_llm_dynamic_variables": { "first_name": "Natalie", "last_name": "Lew", "full_name": "Natalie Lew", "contact_id": "28897", "email": "nlew@beachgrovegolf.com", "orgname": "Beach Grove Golf Club", "member_type": "AST", "bloc_notes_ac": "May 28 2025 in a meeting\r\nAug 12 2025 not available\r\nLN Oct 21 2025 not available\n2026 May 08 call reached automated system at Beech Grove Golf Club, no human contact made\n2026 May 11 call reached automated system at Beech Grove Golf Club, navigated menu but no human reached\n2026 May 13 call reached automated system, voicemail prompt received, call ended by agent\n2026 May 13 call reached uninitialized voicemail service\n2026 May 15 call reached automated system, call transfer failed, message left, call ended by agent\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:03] Added to queue. Total in queue: 14 [2026-05-19 16:12:03] Webhook received: Contact ID 36843 [2026-05-19 16:12:03] Webhook received: Contact ID 34207 [2026-05-19 16:12:03] Payload: { "from_number": "+14375242727", "to_number": "+16047799924", "retell_llm_dynamic_variables": { "first_name": "Susan", "last_name": "Kennedy", "full_name": "Susan Kennedy", "contact_id": "34207", "email": "susanls.kennedy@gmail.com", "orgname": "SLK Accounting", "member_type": "AST", "bloc_notes_ac": "04 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 voicemail reached, no conversation\n2026 May 11 call reached voicemail, no contact with Susan\n2026 May 13 call reached voicemail, no contact with Susan\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:03] Added to queue. Total in queue: 15 [2026-05-19 16:12:03] Webhook received: Contact ID 42319 [2026-05-19 16:12:03] Payload: { "from_number": "+14375242727", "to_number": "+17602687291", "retell_llm_dynamic_variables": { "first_name": "Sonya", "last_name": "Mendoza", "full_name": "Sonya Mendoza", "contact_id": "42319", "email": "sonya.mendoza@hansencx.com", "orgname": "Hansen Technologies", "member_type": "AST", "bloc_notes_ac": "2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "CA", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:03] Webhook received: Contact ID 29577 [2026-05-19 16:12:03] Payload: { "from_number": "+14375242727", "to_number": "+12507504515", "retell_llm_dynamic_variables": { "first_name": "Corrina", "last_name": "Hoffart", "full_name": "Corrina Hoffart", "contact_id": "29577", "email": "parsnipriver@telus.net", "orgname": "Parsnip River Forestry Inc.", "member_type": "AST", "bloc_notes_ac": "Dec 5 2025 v m Dec 12 2025 vm\r\nDec 17 2025 vm\n2026 May 08 call reached voicemail, no message left\n2026 May 11 call reached voicemail, no human answered\n2026 May 13 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no message left", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:03] Webhook received: Contact ID 34641 [2026-05-19 16:12:03] Payload: { "from_number": "+14375242727", "to_number": "+17789993129", "retell_llm_dynamic_variables": { "first_name": "Yan", "last_name": "Shi", "full_name": "Yan Shi", "contact_id": "34641", "email": "teresa@nexgenaccounting.ca", "orgname": "NexGen Accounting Inc.", "member_type": "AST", "bloc_notes_ac": "06 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:03] Webhook received: Contact ID 28140 [2026-05-19 16:12:03] Payload: { "from_number": "+14375242727", "to_number": "+16046594380", "retell_llm_dynamic_variables": { "first_name": "Chiara", "last_name": "Dent", "full_name": "Chiara Dent", "contact_id": "28140", "email": "chiara.dent@mogo.ca", "orgname": "Mogo Finance Technology Inc.", "member_type": "AST", "bloc_notes_ac": "May 28 2025 vm\r\nAug 12 2025 vm\r\nLN Oct 14 2025 vm\n2026 May 08 reached voicemail of Mogo HR team\n2026 May 11 call reached voicemail of Mogo's HR team\n2026 May 13 call reached voicemail of Mogo's HR team\n2026 May 15 call reached voicemail of Mogo's HR team, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:08] Webhook received: Contact ID 31440 [2026-05-19 16:12:08] Payload: { "from_number": "+14375242727", "to_number": "+14258027561", "retell_llm_dynamic_variables": { "first_name": "Merianne", "last_name": "White", "full_name": "Merianne White", "contact_id": "31440", "email": "whitesimms@hotmail.com", "orgname": "Avalara, Inc.", "member_type": "AST", "bloc_notes_ac": "Sept 8 2025 vm\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 reached voicemail, no conversation\n2026 May 13 reached voicemail of Mary Anne White\n2026 May 15 reached voicemail of Mary Anne White", "number_of_passed_courses": "0", "extension": "", "province": "WA", "toronto_current_time": "2026-05-19T16:12:09-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:09] Webhook received: Contact ID 34146 [2026-05-19 16:12:09] Payload: { "from_number": "+14375242727", "to_number": "+16044153155", "retell_llm_dynamic_variables": { "first_name": "Melanie", "last_name": "Hobenshield", "full_name": "Melanie Hobenshield", "contact_id": "34146", "email": "melanie.hobenshield@avl.com", "orgname": "AVL Fuel Cell Canada", "member_type": "AST", "bloc_notes_ac": "June 4 2025 vm\r\nAug 21 2025 Survey completed She said she using ADP for her payroll and they answer all her questions\n2026 May 08 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "2", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:10-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:14] Webhook received: Contact ID 11333 [2026-05-19 16:12:14] Payload: { "from_number": "+14375242727", "to_number": "+17804292022", "retell_llm_dynamic_variables": { "first_name": "Lakmini", "last_name": "Abeysuriya", "full_name": "Lakmini Abeysuriya", "contact_id": "11333", "email": "lakminiabeysuriya@yahoo.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 not in call 4pm Alberta time\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 call reached voicemail, contact not available\n2026 May 11 call reached voicemail, contact not available\n2026 May 11 call reached voicemail, contact not available\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no conversation\n2026 May 15 contact not available, callback scheduled for 5 PM\n2026 May 15 voicemail reached, no human contact\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T16:12:15-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:14] Webhook received: Contact ID 34572 [2026-05-19 16:12:14] Payload: { "from_number": "+14375242727", "to_number": "+12507878171", "retell_llm_dynamic_variables": { "first_name": "Shirley", "last_name": "Collington", "full_name": "Shirley Collington", "contact_id": "34572", "email": "scollington@fortstjohn.ca", "orgname": "City of Fort St. John", "member_type": "AST", "bloc_notes_ac": "06 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no conversation\n2026 May 11 call reached voicemail, no human answer\n2026 May 13 reached voicemail for Shirley Collington, no message left\n2026 May 15 call reached voicemail, no human answer", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:15-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:12:17] Added to queue. Total in queue: 16 [2026-05-19 16:12:17] Added to queue. Total in queue: 17 [2026-05-19 16:12:17] Added to queue. Total in queue: 18 [2026-05-19 16:12:17] Added to queue. Total in queue: 19 [2026-05-19 16:12:17] Added to queue. Total in queue: 20 [2026-05-19 16:12:17] Added to queue. Total in queue: 21 [2026-05-19 16:12:17] Added to queue. Total in queue: 22 [2026-05-19 16:12:17] Added to queue. Total in queue: 23 [2026-05-19 16:27:00] Webhook received: Contact ID 7228 [2026-05-19 16:27:00] Payload: { "from_number": "+14375242727", "to_number": "+16045188402", "retell_llm_dynamic_variables": { "first_name": "Maripaz", "last_name": "Czerniakowski", "full_name": "Maripaz Czerniakowski", "contact_id": "7228", "email": "maripazb@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call reached voicemail, no contact made.\n2026 May 11 call reached gatekeeper, no direct contact with Maripaz\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail for Martha John Yakovsky\n2026 May 15 call reached voicemail, no human interaction\n2026 May 19 call reached voicemail, no contact made.", "number_of_passed_courses": "2", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:27:00] Added to queue. Total in queue: 1 [2026-05-19 16:27:00] Webhook received: Contact ID 29764 [2026-05-19 16:27:00] Payload: { "from_number": "+14375242727", "to_number": "+12509961683", "retell_llm_dynamic_variables": { "first_name": "Amelia", "last_name": "Ubleis", "full_name": "Amelia Ubleis", "contact_id": "29764", "email": "amelia@ubleislogging.com", "orgname": "Ubleis Logging Ltd.", "member_type": "AST", "bloc_notes_ac": "Oct 20 2025 completed with first email sent\n2026 May 08 call reached wrong person, unable to connect to Amelia.\n2026 May 11 reached Megan Ubleis, Amelia busy, no callback time given\n2026 May 13 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached general mailbox, no human answered\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached general mailbox, no contact interaction", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:27:00] Added to queue. Total in queue: 2 [2026-05-19 16:27:01] Webhook received: Contact ID 28897 [2026-05-19 16:27:01] Payload: { "from_number": "+14375242727", "to_number": "+16043095045", "retell_llm_dynamic_variables": { "first_name": "Natalie", "last_name": "Lew", "full_name": "Natalie Lew", "contact_id": "28897", "email": "nlew@beachgrovegolf.com", "orgname": "Beach Grove Golf Club", "member_type": "AST", "bloc_notes_ac": "May 28 2025 in a meeting\r\nAug 12 2025 not available\r\nLN Oct 21 2025 not available\n2026 May 08 call reached automated system at Beech Grove Golf Club, no human contact made\n2026 May 11 call reached automated system at Beech Grove Golf Club, navigated menu but no human reached\n2026 May 13 call reached automated system, voicemail prompt received, call ended by agent\n2026 May 13 call reached uninitialized voicemail service\n2026 May 15 call reached automated system, call transfer failed, message left, call ended by agent\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached automated system, no message left, call ended by agent", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:27:01] Added to queue. Total in queue: 3 [2026-05-19 16:27:01] Webhook received: Contact ID 11333 [2026-05-19 16:27:01] Payload: { "from_number": "+14375242727", "to_number": "+17804292022", "retell_llm_dynamic_variables": { "first_name": "Lakmini", "last_name": "Abeysuriya", "full_name": "Lakmini Abeysuriya", "contact_id": "11333", "email": "lakminiabeysuriya@yahoo.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 not in call 4pm Alberta time\n2026 May 08 call reached voicemail, no conversation\n2026 May 08 call reached voicemail, contact not available\n2026 May 11 call reached voicemail, contact not available\n2026 May 11 call reached voicemail, contact not available\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no conversation\n2026 May 15 contact not available, callback scheduled for 5 PM\n2026 May 15 voicemail reached, no human contact\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached voicemail, no conversation", "number_of_passed_courses": "0", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T16:12:18-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:27:01] Added to queue. Total in queue: 4 [2026-05-19 16:27:01] Webhook received: Contact ID 36341 [2026-05-19 16:27:01] Payload: { "from_number": "+14375242727", "to_number": "+19054528865", "retell_llm_dynamic_variables": { "first_name": "Jason", "last_name": "Czekierda", "full_name": "Jason Czekierda", "contact_id": "36341", "email": "jason.czekierda@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 12 2025 vm\n2026 May 08 gatekeeper answered, callback scheduled for 19:00\n2026 May 08 contact not available, call ended quickly\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, user not available\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T15:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 16:27:01] Added to queue. Total in queue: 5 [2026-05-19 17:11:57] Webhook received: Contact ID 30100 [2026-05-19 17:11:57] Payload: { "from_number": "+14375242727", "to_number": "+12086966911", "retell_llm_dynamic_variables": { "first_name": "Elizabeth", "last_name": "Roberts", "full_name": "Elizabeth Roberts", "contact_id": "30100", "email": "liz.roberts@coinstar.com", "orgname": "Coinstar", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call initiated but contact did not confirm identity or engage\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ID", "toronto_current_time": "2026-05-19T17:11:58-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 17:11:57] Added to queue. Total in queue: 1 [2026-05-19 17:11:57] Webhook received: Contact ID 33843 [2026-05-19 17:11:57] Payload: { "from_number": "+14375242727", "to_number": "+12363331816", "retell_llm_dynamic_variables": { "first_name": "Pat", "last_name": "Flaes", "full_name": "Pat Flaes", "contact_id": "33843", "email": "pat@patvanderflaes.com", "orgname": "Self Employed", "member_type": "AST", "bloc_notes_ac": "02 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 contact is retired, callback scheduled for May 12 at 10:00 - NPI# 33843\n2026 May 12 voicemail reached, message left\n2026 May 12 voicemail reached, no direct contact made\n2026 May 14 voicemail reached, no direct contact\n2026 May 14 call reached voicemail, no message left.", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T17:11:58-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 17:11:57] Added to queue. Total in queue: 2 [2026-05-19 17:11:57] Webhook received: Contact ID 34312 [2026-05-19 17:11:57] Payload: { "from_number": "+14375242727", "to_number": "+14032521177", "retell_llm_dynamic_variables": { "first_name": "Shannan", "last_name": "Hugie", "full_name": "Shannan Hugie", "contact_id": "34312", "email": "shannan@cfmair.com", "orgname": "CFM Air Equipment", "member_type": "AST", "bloc_notes_ac": "05 June 2025 she was frustrated because she was taking the courses for PCP - things weren't clear to her for what courses she should take so she took the wrong courses and lost the time for her to complete her PCP - someone should call her back from NPI. Call her and if she is still interested in certification, she should do the challenge.\n2026 May 08 Agent reached Ross at CFMair Equipment; Shannan unavailable, no voicemail left, call ended.\n2026 May 11 reached voicemail in parts department, contact out of office until May 19\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 voicemail reached at parts department, contact away May 11 to May 19\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached automated parts department message repeatedly, no human contact\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "3", "extension": "", "province": "AB", "toronto_current_time": "2026-05-19T17:11:58-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 17:11:57] Added to queue. Total in queue: 3 [2026-05-19 17:26:59] Webhook received: Contact ID 33843 [2026-05-19 17:26:59] Payload: { "from_number": "+14375242727", "to_number": "+12363331816", "retell_llm_dynamic_variables": { "first_name": "Pat", "last_name": "Flaes", "full_name": "Pat Flaes", "contact_id": "33843", "email": "pat@patvanderflaes.com", "orgname": "Self Employed", "member_type": "AST", "bloc_notes_ac": "02 June 2025 VM\r\nLN / 15 September 2025 VM\n2026 May 08 contact is retired, callback scheduled for May 12 at 10:00 - NPI# 33843\n2026 May 12 voicemail reached, message left\n2026 May 12 voicemail reached, no direct contact made\n2026 May 14 voicemail reached, no direct contact\n2026 May 14 call reached voicemail, no message left.\n2026 May 19 call reached voicemail - no direct contact", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T17:11:58-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 17:26:59] Added to queue. Total in queue: 1 [2026-05-19 17:26:59] Webhook received: Contact ID 36843 [2026-05-19 17:26:59] Payload: { "from_number": "+14375242727", "to_number": "+14166484425", "retell_llm_dynamic_variables": { "first_name": "Sukhvinder", "last_name": "Sharma", "full_name": "Sukhvinder Sharma", "contact_id": "36843", "email": "sukh.sharma2000@yahoo.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 16 2025 vm\n2026 May 08 call reached voicemail\n2026 May 11 call reached voicemail, no human interaction\n2026 May 13 callback scheduled for May 14 10:00 AM - no renewal discussed\n2026 May 14 call reached voicemail, no contact made", "number_of_passed_courses": "3", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T16:12:04-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 17:26:59] Added to queue. Total in queue: 2 [2026-05-19 17:27:00] Webhook received: Contact ID 36795 [2026-05-19 17:27:00] Payload: { "from_number": "+14375242727", "to_number": "+14164282102", "retell_llm_dynamic_variables": { "first_name": "Shiyamalan", "last_name": "Suntharalingam", "full_name": "Shiyamalan Suntharalingam", "contact_id": "36795", "email": "shiyamalan1@gmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "June 16 2025 vm\n2026 May 08 contact busy, callback scheduled for Monday afternoon - NPI# not provided\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no human interaction", "number_of_passed_courses": "4", "extension": "", "province": "ON", "toronto_current_time": "2026-05-19T16:12:03-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 17:27:00] Added to queue. Total in queue: 3 [2026-05-19 17:27:01] Webhook received: Contact ID 30100 [2026-05-19 17:27:01] Payload: { "from_number": "+14375242727", "to_number": "+12086966911", "retell_llm_dynamic_variables": { "first_name": "Elizabeth", "last_name": "Roberts", "full_name": "Elizabeth Roberts", "contact_id": "30100", "email": "liz.roberts@coinstar.com", "orgname": "Coinstar", "member_type": "AST", "bloc_notes_ac": "Dec 8 2025 vm Dec 15 2025 vm\n2026 May 08 call reached voicemail, no human interaction\n2026 May 08 call initiated but contact did not confirm identity or engage\n2026 May 11 call reached voicemail, no contact made\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 call reached voicemail, no human interaction\n2026 May 13 call reached voicemail, no human interaction\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "ID", "toronto_current_time": "2026-05-19T17:11:58-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 17:27:01] Added to queue. Total in queue: 4 [2026-05-19 18:12:00] Webhook received: Contact ID 34042 [2026-05-19 18:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12508527151", "retell_llm_dynamic_variables": { "first_name": "Lori", "last_name": "Cooper", "full_name": "Lori Cooper", "contact_id": "34042", "email": "lori_cooper@telus.net", "orgname": "Thompson Rivers University", "member_type": "AST", "bloc_notes_ac": "03 June 2025 VM\r\nLN / 15 September 2025 She doesn't work there\n2026 May 08 call reached wrong person, asked for best time to reach Lori.\n2026-05-11 dial busy, phone: +12508527151\n2026 May 11 call reached voicemail, no human interaction\n2026-05-13 dial busy, phone: +12508527151\n2026 May 13 call reached voicemail, no conversation\n2026-05-15 dial busy, phone: +12508527151\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "1", "extension": "7151", "province": "BC", "toronto_current_time": "2026-05-19T18:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:12:00] Added to queue. Total in queue: 1 [2026-05-19 18:12:00] Webhook received: Contact ID 6731 [2026-05-19 18:12:00] Payload: { "from_number": "+14375242727", "to_number": "+16049975195", "retell_llm_dynamic_variables": { "first_name": "Kari", "last_name": "Peterson", "full_name": "Kari Peterson", "contact_id": "6731", "email": "kari.peterson@twu.ca", "orgname": "Trinity Western University", "member_type": "AST", "bloc_notes_ac": "May 12 2025 vm\r\nJuly 14 2025 She said she is thinking of becoming a member again and will probably go online to website.\n2026 May 08 contact was busy and declined to continue the call.\n2026 May 11 voicemail reached, no conversation\n2026 May 11 voicemail reached at 6049975195\n2026 May 13 call reached voicemail\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 voicemail reached, no human interaction\n2026 May 15 call reached voicemail, no contact made.", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T18:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:12:00] Added to queue. Total in queue: 2 [2026-05-19 18:12:00] Webhook received: Contact ID 8365 [2026-05-19 18:12:00] Payload: { "from_number": "+14375242727", "to_number": "+12506821529", "retell_llm_dynamic_variables": { "first_name": "Peggy", "last_name": "Myhre", "full_name": "Peggy Myhre", "contact_id": "8365", "email": "dulce_peg@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 voicemail reached, detailed message left\n2026 May 08 call initiated but no conversation beyond greeting.\n2026 May 11 voicemail reached, no contact with Peggy\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 voicemail reached, no human interaction\n2026 May 13 voicemail reached, message left\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T18:12:01-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:12:00] Added to queue. Total in queue: 3 [2026-05-19 18:12:01] Webhook received: Contact ID 34628 [2026-05-19 18:12:01] Payload: { "from_number": "+14375242727", "to_number": "+16043145031", "retell_llm_dynamic_variables": { "first_name": "Evangeline", "last_name": "Martinez", "full_name": "Evangeline Martinez", "contact_id": "34628", "email": "vanzmhhs2018@gmail.com", "orgname": "EBMTAX", "member_type": "AST", "bloc_notes_ac": "06 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached call control system, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026-05-11 Dial no answer, phone: +16043010074\n2026 May 13 call reached voicemail, no contact made\n2026-05-13 Dial no answer, phone: +16043010074\n2026 May 15 call reached voicemail, no contact made\n2026-05-15 Dial no answer, phone: +16043010074", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T18:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:12:01] Added to queue. Total in queue: 4 [2026-05-19 18:27:05] Webhook received: Contact ID 34042 [2026-05-19 18:27:05] Payload: { "from_number": "+14375242727", "to_number": "+17782205842", "retell_llm_dynamic_variables": { "first_name": "Lori", "last_name": "Cooper", "full_name": "Lori Cooper", "contact_id": "34042", "email": "lori_cooper@telus.net", "orgname": "Thompson Rivers University", "member_type": "AST", "bloc_notes_ac": "03 June 2025 VM\r\nLN / 15 September 2025 She doesn't work there\n2026 May 08 call reached wrong person, asked for best time to reach Lori.\n2026-05-11 dial busy, phone: +12508527151\n2026 May 11 call reached voicemail, no human interaction\n2026-05-13 dial busy, phone: +12508527151\n2026 May 13 call reached voicemail, no conversation\n2026-05-15 dial busy, phone: +12508527151\n2026 May 15 call reached voicemail, no contact made\n2026-05-19 dial busy, phone: +12508527151", "number_of_passed_courses": "1", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T18:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:27:05] Added to queue. Total in queue: 1 [2026-05-19 18:27:05] Webhook received: Contact ID 34628 [2026-05-19 18:27:05] Payload: { "from_number": "+14375242727", "to_number": "+16043010074", "retell_llm_dynamic_variables": { "first_name": "Evangeline", "last_name": "Martinez", "full_name": "Evangeline Martinez", "contact_id": "34628", "email": "vanzmhhs2018@gmail.com", "orgname": "EBMTAX", "member_type": "AST", "bloc_notes_ac": "06 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached voicemail, no contact made\n2026 May 08 call reached call control system, no human interaction\n2026 May 11 call reached voicemail, no contact made\n2026-05-11 Dial no answer, phone: +16043010074\n2026 May 13 call reached voicemail, no contact made\n2026-05-13 Dial no answer, phone: +16043010074\n2026 May 15 call reached voicemail, no contact made\n2026-05-15 Dial no answer, phone: +16043010074\n2026 May 19 call reached voicemail, no contact made", "number_of_passed_courses": "4", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T18:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:27:05] Added to queue. Total in queue: 2 [2026-05-19 18:27:05] Webhook received: Contact ID 8365 [2026-05-19 18:27:05] Payload: { "from_number": "+14375242727", "to_number": "+12506821529", "retell_llm_dynamic_variables": { "first_name": "Peggy", "last_name": "Myhre", "full_name": "Peggy Myhre", "contact_id": "8365", "email": "dulce_peg@hotmail.com", "orgname": "", "member_type": "AST", "bloc_notes_ac": "Aug 13 2025 vm\r\nLN Oct 30 2025 vm\n2026 May 08 voicemail reached, detailed message left\n2026 May 08 call initiated but no conversation beyond greeting.\n2026 May 11 voicemail reached, no contact with Peggy\n2026 May 11 call reached voicemail, no contact made\n2026 May 13 voicemail reached, no human interaction\n2026 May 13 voicemail reached, message left\n2026 May 15 call reached voicemail, no contact made\n2026 May 15 call reached voicemail, no contact made\n2026 May 19 call reached voicemail, message left for Peggy", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T18:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:27:05] Added to queue. Total in queue: 3 [2026-05-19 18:27:05] Webhook received: Contact ID 6731 [2026-05-19 18:27:05] Payload: { "from_number": "+14375242727", "to_number": "+16049975195", "retell_llm_dynamic_variables": { "first_name": "Kari", "last_name": "Peterson", "full_name": "Kari Peterson", "contact_id": "6731", "email": "kari.peterson@twu.ca", "orgname": "Trinity Western University", "member_type": "AST", "bloc_notes_ac": "May 12 2025 vm\r\nJuly 14 2025 She said she is thinking of becoming a member again and will probably go online to website.\n2026 May 08 contact was busy and declined to continue the call.\n2026 May 11 voicemail reached, no conversation\n2026 May 11 voicemail reached at 6049975195\n2026 May 13 call reached voicemail\n2026 May 13 call reached voicemail, no contact made\n2026 May 15 voicemail reached, no human interaction\n2026 May 15 call reached voicemail, no contact made.\n2026 May 19 call reached voicemail", "number_of_passed_courses": "0", "extension": "", "province": "BC", "toronto_current_time": "2026-05-19T18:12:02-04:00", "called_by": "Tri" }, "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207" } [2026-05-19 18:27:05] Added to queue. Total in queue: 4