[2026-05-26 09:37:04] Webhook received: Contact ID 34414
[2026-05-26 09:37:04] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+18136048750",
    "retell_llm_dynamic_variables": {
        "first_name": "Allison",
        "last_name": "Garbett",
        "full_name": "Allison Garbett",
        "contact_id": "34414",
        "email": "allison.l.garbett@citi.com",
        "orgname": "Citibank",
        "member_type": "AST",
        "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026-05-08 dial busy, phone:  +18136048750\n2026-05-11 dial busy, phone:  +18136048750\n2026-05-13 dial busy, phone:  +18136048750\n2026-05-15 dial busy, phone:  +18136048750\n2026 May 19 call ended with no answer or conversation\n2026-05-21 dial busy, phone:  +18136048750\n2026-05-25 dial busy, phone:  +18136048750",
        "number_of_passed_courses": "0",
        "extension": "",
        "province": "FL",
        "toronto_current_time": "2026-05-26T09:37:05-04:00",
        "called_by": "Tri"
    },
    "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207"
}

[2026-05-26 09:37:04] Added to queue. Total in queue: 1
[2026-05-26 09:47:09] Webhook received: Contact ID 34486
[2026-05-26 09:47:09] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+17804587227",
    "retell_llm_dynamic_variables": {
        "first_name": "Tony",
        "last_name": "Viveiros",
        "full_name": "Tony Viveiros",
        "contact_id": "34486",
        "email": "tonyv@riversidehonda.com",
        "orgname": "Riverside Honda",
        "member_type": "AST",
        "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached a gatekeeper at Riverside Honda and Skidoo; Tony not available.\n2026 May 11 contact not available, no voicemail left, will call back later.\n2026 May 13 outbound call to Riverside Honda and Skidoo, user navigated IVR to reception, call ended shortly.\n2026 May 15 callback scheduled for Tony at Riverside Honda - NPI# not provided\n2026 May 18 reached voicemail, no live contact\n2026 May 20 call to Riverside Honda and Ski Doo, reached reception briefly, call disconnected early\n2026 May 22 callback scheduled for Tony Viveiros on 2026-05-26 09:30 - Riverside Honda",
        "number_of_passed_courses": "0",
        "extension": "",
        "province": "AB",
        "toronto_current_time": "2026-05-22T13:12:03-04:00",
        "called_by": "Tri"
    },
    "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207"
}

[2026-05-26 09:47:09] Added to queue. Total in queue: 1
[2026-05-26 10:07:29] Webhook received: Contact ID 29944
[2026-05-26 10:07:29] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+18005653000",
    "retell_llm_dynamic_variables": {
        "first_name": "Josephine",
        "last_name": "Braier",
        "full_name": "Josephine Braier",
        "contact_id": "29944",
        "email": "josephine.braier@parkinson.ca",
        "orgname": "Parkinson Canada Inc",
        "member_type": "AST",
        "bloc_notes_ac": "Oct 22 2025 vm\n2026 May 08 call attempted but no answer from Josephine\n2026 May 11 call reached Parkinson Canada receptionist but no further conversation.\n2026 May 13 call reached Parkinson Canada automated system and receptionist multiple times, no human contact made\n2026 May 15 call reached automated system, no human contact made\n2026 May 19 call to Parkinson Canada, no contact reached, multiple name attempts, ended with receptionist - no Josephine found\n2026 May 21 call reached automated system repeatedly, no human contact made\n2026 May 21 call reached voicemail, no contact made\n2026 May 25 call to Parkinson Canada, multiple attempts to reach Josephine, no confirmation, call ended due to max duration",
        "number_of_passed_courses": "0",
        "extension": "",
        "province": "ON",
        "toronto_current_time": "2026-05-26T10:07:29-04:00",
        "called_by": "Tri"
    },
    "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207"
}

[2026-05-26 10:07:29] Added to queue. Total in queue: 1
[2026-05-26 10:07:29] Webhook received: Contact ID 34388
[2026-05-26 10:07:29] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+18002676428",
    "retell_llm_dynamic_variables": {
        "first_name": "Tyler",
        "last_name": "Czuba",
        "full_name": "Tyler Czuba",
        "contact_id": "34388",
        "email": "tyler@picohospitality.com",
        "orgname": "Pico Inc.",
        "member_type": "AST",
        "bloc_notes_ac": "05 June 2025 VM\r\nLN / 17 September 2025 VM\n2026 May 08 call reached PICO, requested Tyler Czuba but no conversation confirmed\n2026 May 11 outbound call connected to PICO representative, call lasted 39 seconds\n2026 May 13 call reached voicemail, no human contact\n2026 May 13 call reached voicemail of Charlie Zuba, no contact with Tyler\n2026 May 15 call reached voicemail, no message left\n2026 May 15 call reached voicemail, no human interaction\n2026 May 19 call connected to gatekeeper, Tyler not reached\n2026 May 21 call reached voicemail, no message left\n2026 May 21 reached voicemail, left message for Tyler Czuba\n2026 May 25 call reached automated system and agent confirmed speaking with Tyler but no further conversation.",
        "number_of_passed_courses": "0",
        "extension": "",
        "province": "ON",
        "toronto_current_time": "2026-05-26T10:07:29-04:00",
        "called_by": "Tri"
    },
    "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207"
}

[2026-05-26 10:07:29] Added to queue. Total in queue: 2
[2026-05-26 10:07:30] Webhook received: Contact ID 17357
[2026-05-26 10:07:30] Payload:
{
    "from_number": "+14375242727",
    "to_number": "+16044844374",
    "retell_llm_dynamic_variables": {
        "first_name": "Amanda",
        "last_name": "Bodi",
        "full_name": "Amanda Bodi",
        "contact_id": "17357",
        "email": "amanda@canadiansbaseball.com",
        "orgname": "",
        "member_type": "AST",
        "bloc_notes_ac": "may 27 2025 vm\n2026 May 08 call reached automated system, no human interaction\n2026 May 11 call ended in directory without reaching contact\n2026 May 13 call ended without reaching contact Andrew Lignum through directory.\n2026 May 15 call reached automated system, no human answered\n2026 May 19 call went to automated system or voicemail, no contact reached\n2026 May 21 call reached automated system, no human answer\n2026 May 25 call routed through automated directory, no human reached.",
        "number_of_passed_courses": "0",
        "extension": "",
        "province": "BC",
        "toronto_current_time": "2026-05-26T10:07:30-04:00",
        "called_by": "Tri"
    },
    "override_agent_id": "agent_5dffe144c97ebd0267b0fdc207"
}

[2026-05-26 10:07:30] Added to queue. Total in queue: 3
[2026-05-26 17:11:57] Webhook received: Contact ID unknown
[2026-05-26 17:12:00] Webhook received: Contact ID unknown
[2026-05-26 17:14:18] Webhook received: Contact ID unknown