[2026-02-10 10:40:56] RAW (decoded): { "contact": { "id": "33427", "email": "tri@directobjective.ca", "first_name": "Tri Ly", "last_name": "", "phone": "2899399288", "orgname": "Direct Objective Consulting", "customer_acct_name": "Direct Objective Consulting", "tags": "payroll.ca visited, paie.ca visited, Member portal, dummy, npiAlert13, 2512 Active AST approached", "ip4": "10.13.145.197", "fields": { "full_name": "Tri Ly", "language": "English", "explicit_consent_date": "", "extension_phone_1": "1234", "domain_1": "", "members_type": "AST", "do_id": "", "area_code": "", "last_engaged_date": "2026-02-06", "last_login_date": "2025-05-01T16:18:41-04:00", "blocnote": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "dhmsfin_telemarketing_last_contacted_date": "2025-05-30T14:00:00-04:00", "pipeline_2_members_only_ast": "", "unsub_reason": "", "unsub_reason_fr": "", "date_of_renewal_identification": "", "onesentencenotrenewed": "The benefits are not enough for me.", "value_help_with_complex": "", "value_stay_current": "", "value_course": "", "value_designation": "", "value_networking": "", "value_career": "", "value_promote_payroll": "", "value_discount_program": "", "othermemberbenefit": "Networking events.", "notrenewednolongerinpayroll": "", "notrenewedleftcanada": "", "notrenewednotenoughvalue": "", "notrenewednobenefit": "", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewednotused": "", "notrenewedwanttorenew": "Yes", "npichallenges": "", "npichallengesspecify": "", "expectationsnotmet": "No", "expectationsnotmetspecify": "The benefits are not enough for me.", "membershipcost": "", "membershipcostspecify": "", "npivaluenotdelivered": "", "npivaluenotdeliveredspecify": "", "careerchange": "", "careerchangespecify": "", "hardtoparticipateevents": "", "hardtoparticipateeventsspecify": "", "engagingstrategiesspecify": "", "mini_nps": "3", "age_range": "18-30", "selfpayrollproficiency": "", "notrenewedcpehard": "", "notrenewedoutofbusiness": "", "notrenewedacquired": "", "notrenewedbudget": "", "notrenewedoutsourced": "", "sendapplicationform": "2026-02-09T14:20:00-05:00", "intcode": "01", "notrenewednotenoughtime": "", "notrenewedtoolongprocess": "", "notrenewedtemporaryneed": "", "sendmonthlyastemail": "", "sendpreexpirationemail": "", "sendwelcomeapplicationform": "", "sendcandapplicationform": "", "new_member_date_2": "2025-01-17", "found": "", "coidnewmbrdate": "", "origin": "", "lapsed_expiration_date": "", "source_of_membership": "", "source_of_membership_other": "", "payroll_experience_in_years": "", "job_title": "", "full_name_2": "", "domain_2": "", "email2": "", "individual_id_2": "", "lead_status": "Refused", "attended_webinar": "", "never_call": "", "nonactive_reason": "", "zerobounce_reason": "", "no_email_solicitation": "", "city_1": "", "region": "", "testimonial": "", "original_language": "", "original_testimonial_translated": "", "testimonial_reviewed": "", "testimonial_sent_date": "", "testimonial_confirmation_date": "", "testimonial_reviewer_name": "", "testimoniale": "", "late_breaking_payroll_news_january": "", "late_breaking_payroll_news_february": "", "late_breaking_payroll_news_march": "", "late_breaking_payroll_news_april": "", "late_breaking_payroll_news_may": "", "late_breaking_payroll_news_june": "", "late_breaking_payroll_news_july": "", "late_breaking_payroll_news_august": "", "late_breaking_payroll_news_september": "", "late_breaking_payroll_news_october": "", "late_breaking_payroll_news_november": "", "late_breaking_payroll_news_december": "", "payroll_guidelines_january": "", "payroll_guidelines_february": "", "payroll_guidelines_march": "", "payroll_guidelines_april": "", "payroll_guidelines_may": "", "payroll_guidelines_june": "", "payroll_guidelines_july": "", "payroll_guidelines_august": "", "payroll_guidelines_september": "", "payroll_guidelines_october": "", "payroll_guidelines_november": "", "payroll_guidelines_december": "", "resources_tools_january": "", "resources_tools_february": "", "resources_tools_march": "", "resources_tools_april": "", "resources_tools_may": "", "resources_tools_june": "", "resources_tools_july": "", "resources_tools_august": "", "resources_tools_september": "", "resources_tools_october": "", "resources_tools_november": "", "resources_tools_december": "", "askpat_january": "", "askpat_february": "", "askpat_march": "", "askpat_april": "", "askpat_may": "", "askpat_june": "", "askpat_july": "", "askpat_august": "", "askpat_september": "", "askpat_october": "", "askpat_november": "", "askpat_december": "", "pds_january": "", "pds_february": "", "pds_march": "", "pds_april": "", "pds_may": "", "pds_june": "", "pds_august": "", "pds_september": "", "pds_october": "", "pds_november": "", "pds_december": "", "member_april": "2", "member_may": "1", "sendmayemail": "2025-05-26T22:00:00-04:00", "pipeline_1_lapsed_members": "Refused Lapsed", "canceldate": "2000-05-01", "placeholder_email_change_date": "2025-07-24T12:16:40-04:00", "temp_do_id_for_auto_old_do_id": "AST0000", "old_do_id": "AST0000", "telemarketing_call_date": "2025-05-30", "paid_thru": "2080-02-29", "number_of_passed_courses": "999", "individual_id": "14025", "organization_id": "999999", "cert_status": "P", "pcl_status": "P", "pcl_completion_date": "2050-05-05", "pf1_status": "P", "pf1_completion_date": "2050-05-05", "pf2_status": "P", "pf2_completion_date": "2050-05-05", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2050-05-05", "province": "ON", "cpa_certification": "Test", "last_act_type": "2025-02-12", "last_infoline_date_type": "2025-02-12", "last_conf_date_type": "2020-06-17", "regular_email_change_date": "2026-01-28T12:25:44-05:00", "canceldate3yearplus": "2003-05-01", "aitm_status_called": "2026-02-09T17:23:52-05:00", "npi_transcriptsummary": "The agent, calling on behalf of the National Payroll Institute (NPI), spoke with John, a former Associate member, to inquire about his lapsed membership. John initially joined to advance his career but didn't renew because he's temporarily out of a payroll job. He rated his satisfaction a 3/5 and is in the 18-30 age range. He agreed to receive a renewal email for future consideration. The agent then ended the call.", "aitm_callsummarytitle": "NPI Membership Renewal Survey", "number_of_call_attempts": "27", "number_of_calls_reached": "61", "renewal_refusal_reasons": "Temporary", "npi_email_temp": "tri@directobjective.ca", "initalvalue": "Career", "astreasonsnottorenew": "No longer in Payroll", "astotherreasonsnottorenew": "I didn't see a lot of events in my region.", "proreasonsnottorenew": "", "prootherreasonsnottorenew": "", "orgreasonsnottorenew": "", "orgotherreasonsnottorenew": "", "stureasonsnottorenew": "", "stuotherreasonsnottorenew": "", "temp_intcode_for_auto_old_int_code": "01", "old_int_code": "05", "npi_email_2": "tri@directobjective.ca", "ln_entered_date": "2026-01-26", "ai_entered_date": "2026-01-27", "npi_call_back_time_hour": "12", "npi_call_back_time_minute": "00", "npi_call_back_date_and_time": "2026-01-22T12:00:00-05:00", "npi_voicemaildetection": "Yes" } }, "seriesid": "193" } [2026-02-10 10:40:56] Payload: { "model_id": "86f33f0e-1c02-477a-9fbf-c9143cdf371a", "phone": "12899399288", "name": "Tri Ly", "custom_variables": [ { "key": "first_name", "value": "Tri Ly" }, { "key": "contact_id", "value": "33427" }, { "key": "email", "value": "tri@directobjective.ca" }, { "key": "member_type", "value": "AST" }, { "key": "bloc_notes_ac", "value": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1" }, { "key": "number_of_passed_courses", "value": "999" }, { "key": "extension", "value": "1234" } ], "external_webhook_url": "https://bk.directobjective.com/synthflow/post_call.php" } [2026-02-10 10:40:58] Response (HTTP 200): { "status": "ok", "response": { "answer": "", "call_id": "411794ff-2259-4464-b046-7a766fc6a084" }, "_id": "411794ff-2259-4464-b046-7a766fc6a084", "eta": 0 } [2026-02-10 13:03:08] RAW (decoded): { "contact": { "id": "33427", "email": "tri@directobjective.ca", "first_name": "Tri Ly", "last_name": "", "phone": "2899399288", "orgname": "Direct Objective Consulting", "customer_acct_name": "Direct Objective Consulting", "tags": "payroll.ca visited, paie.ca visited, Member portal, dummy, npiAlert13, 2512 Active AST approached", "ip4": "10.13.145.197", "fields": { "full_name": "Tri Ly", "language": "English", "explicit_consent_date": "", "extension_phone_1": "1234", "domain_1": "", "members_type": "AST", "do_id": "", "area_code": "", "last_engaged_date": "2026-02-06", "last_login_date": "2025-05-01T16:18:41-04:00", "blocnote": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1", "dhmsfin_telemarketing_last_contacted_date": "2025-05-30T14:00:00-04:00", "pipeline_2_members_only_ast": "", "unsub_reason": "", "unsub_reason_fr": "", "date_of_renewal_identification": "", "onesentencenotrenewed": "The benefits are not enough for me.", "value_help_with_complex": "", "value_stay_current": "", "value_course": "", "value_designation": "", "value_networking": "", "value_career": "", "value_promote_payroll": "", "value_discount_program": "", "othermemberbenefit": "Networking events.", "notrenewednolongerinpayroll": "", "notrenewedleftcanada": "", "notrenewednotenoughvalue": "", "notrenewednobenefit": "", "did_not_find_it_beneficial_specify_why": "", "notrenewedother": "", "notrenewednotused": "", "notrenewedwanttorenew": "No", "npichallenges": "", "npichallengesspecify": "", "expectationsnotmet": "No", "expectationsnotmetspecify": "The benefits are not enough for me.", "membershipcost": "", "membershipcostspecify": "", "npivaluenotdelivered": "", "npivaluenotdeliveredspecify": "", "careerchange": "", "careerchangespecify": "", "hardtoparticipateevents": "", "hardtoparticipateeventsspecify": "", "engagingstrategiesspecify": "", "mini_nps": "3", "age_range": "18-30", "selfpayrollproficiency": "", "notrenewedcpehard": "", "notrenewedoutofbusiness": "", "notrenewedacquired": "", "notrenewedbudget": "", "notrenewedoutsourced": "", "sendapplicationform": "2026-02-09T14:20:00-05:00", "intcode": "06", "notrenewednotenoughtime": "", "notrenewedtoolongprocess": "", "notrenewedtemporaryneed": "", "sendmonthlyastemail": "", "sendpreexpirationemail": "", "sendwelcomeapplicationform": "", "sendcandapplicationform": "", "new_member_date_2": "2025-01-17", "found": "", "coidnewmbrdate": "", "origin": "", "lapsed_expiration_date": "", "source_of_membership": "", "source_of_membership_other": "", "payroll_experience_in_years": "", "job_title": "", "full_name_2": "", "domain_2": "", "email2": "", "individual_id_2": "", "lead_status": "Refused", "attended_webinar": "", "never_call": "", "nonactive_reason": "", "zerobounce_reason": "", "no_email_solicitation": "", "city_1": "", "region": "", "testimonial": "", "original_language": "", "original_testimonial_translated": "", "testimonial_reviewed": "", "testimonial_sent_date": "", "testimonial_confirmation_date": "", "testimonial_reviewer_name": "", "testimoniale": "", "late_breaking_payroll_news_january": "", "late_breaking_payroll_news_february": "", "late_breaking_payroll_news_march": "", "late_breaking_payroll_news_april": "", "late_breaking_payroll_news_may": "", "late_breaking_payroll_news_june": "", "late_breaking_payroll_news_july": "", "late_breaking_payroll_news_august": "", "late_breaking_payroll_news_september": "", "late_breaking_payroll_news_october": "", "late_breaking_payroll_news_november": "", "late_breaking_payroll_news_december": "", "payroll_guidelines_january": "", "payroll_guidelines_february": "", "payroll_guidelines_march": "", "payroll_guidelines_april": "", "payroll_guidelines_may": "", "payroll_guidelines_june": "", "payroll_guidelines_july": "", "payroll_guidelines_august": "", "payroll_guidelines_september": "", "payroll_guidelines_october": "", "payroll_guidelines_november": "", "payroll_guidelines_december": "", "resources_tools_january": "", "resources_tools_february": "", "resources_tools_march": "", "resources_tools_april": "", "resources_tools_may": "", "resources_tools_june": "", "resources_tools_july": "", "resources_tools_august": "", "resources_tools_september": "", "resources_tools_october": "", "resources_tools_november": "", "resources_tools_december": "", "askpat_january": "", "askpat_february": "", "askpat_march": "", "askpat_april": "", "askpat_may": "", "askpat_june": "", "askpat_july": "", "askpat_august": "", "askpat_september": "", "askpat_october": "", "askpat_november": "", "askpat_december": "", "pds_january": "", "pds_february": "", "pds_march": "", "pds_april": "", "pds_may": "", "pds_june": "", "pds_august": "", "pds_september": "", "pds_october": "", "pds_november": "", "pds_december": "", "member_april": "2", "member_may": "1", "sendmayemail": "2025-05-26T22:00:00-04:00", "pipeline_1_lapsed_members": "Refused Lapsed", "canceldate": "2000-05-01", "placeholder_email_change_date": "2025-07-24T12:16:40-04:00", "temp_do_id_for_auto_old_do_id": "AST0000", "old_do_id": "AST0000", "telemarketing_call_date": "2025-05-30", "paid_thru": "2080-02-29", "number_of_passed_courses": "999", "individual_id": "14025", "organization_id": "999999", "cert_status": "P", "pcl_status": "P", "pcl_completion_date": "2050-05-05", "pf1_status": "P", "pf1_completion_date": "2050-05-05", "pf2_status": "P", "pf2_completion_date": "2050-05-05", "intro_to_accounting_status": "P", "intro_to_accounting_completion_date": "2050-05-05", "province": "ON", "cpa_certification": "Test", "last_act_type": "2025-02-12", "last_infoline_date_type": "2025-02-12", "last_conf_date_type": "2020-06-17", "regular_email_change_date": "2026-01-28T12:25:44-05:00", "canceldate3yearplus": "2003-05-01", "aitm_status_called": "2026-02-10T12:16:57-05:00", "npi_transcriptsummary": "The agent attempted to contact Tri Ly but was directed to voicemail. The voicemail system's automated greeting was detected.\n", "aitm_callsummarytitle": "Voicemail Detection Success", "number_of_call_attempts": "29", "number_of_calls_reached": "61", "renewal_refusal_reasons": "Temporary", "npi_email_temp": "tri@directobjective.ca", "initalvalue": "Career", "astreasonsnottorenew": "No longer in Payroll", "astotherreasonsnottorenew": "I didn't see a lot of events in my region.", "proreasonsnottorenew": "", "prootherreasonsnottorenew": "", "orgreasonsnottorenew": "", "orgotherreasonsnottorenew": "", "stureasonsnottorenew": "", "stuotherreasonsnottorenew": "", "temp_intcode_for_auto_old_int_code": "06", "old_int_code": "01", "npi_email_2": "tri@directobjective.ca", "ln_entered_date": "2026-01-26", "ai_entered_date": "2026-01-27", "npi_call_back_time_hour": "12", "npi_call_back_time_minute": "00", "npi_call_back_date_and_time": "2026-01-22T12:00:00-05:00", "npi_voicemaildetection": "Yes" } }, "seriesid": "193" } [2026-02-10 13:03:08] Payload: { "model_id": "32f56c5c-73cf-4e27-aba4-9e97358f7994", "phone": "12899399288", "name": "Tri Ly", "custom_variables": [ { "key": "first_name", "value": "Tri Ly" }, { "key": "contact_id", "value": "33427" }, { "key": "email", "value": "tri@directobjective.ca" }, { "key": "member_type", "value": "AST" }, { "key": "bloc_notes_ac", "value": "2026 Feb 09 sent renewal email and contact said goodbye at the end 1" }, { "key": "number_of_passed_courses", "value": "999" }, { "key": "extension", "value": "1234" } ], "external_webhook_url": "https://bk.directobjective.com/synthflow/post_call.php" } [2026-02-10 13:03:08] Response (HTTP 200): { "status": "ok", "response": { "answer": "", "call_id": "a500e3fc-d23f-4c8a-98a0-2ac06ae56a0d" }, "_id": "a500e3fc-d23f-4c8a-98a0-2ac06ae56a0d", "eta": 0 }